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Renault rewards it best dealers at Renault Technocentre in Paris region

An award ceremony for the winners of 2014 was held on April 10 at the Renault Technocentre in the Paris region. Jérôme Stoll, Chief Performance Officer and Executive Vice President, Sales & Marketing, acknowledged the commitment and professionalism of these elite Renault dealers throughout the ceremony. He underlined the importance of the dealer network in transmitting the values of the Group’s brands, products and services and their key role in customer satisfaction and loyalty.

Renault’s priority has always been customer satisfaction in sales and aftersales. Year after year, Renault is committed to ensuring the highest possible satisfaction of its customers, regardless of their varying profiles and expectations, at every stage in their brand experience – on digital media, in dealerships and with our customer service team.

To meet the expectations of its customers more effectively, Renault has stepped up the rollout of its new Renault Store showroom concept, which was launched in 2013. It now features in more than 1,200 dealerships around the world.

“Renault’s success and that of its dealer network both depend on the quality of service we deliver to our customers. If we’re not up to the level of customer satisfaction expected of us, our customers will go to the competition. All the hard work we have put into releasing attractive products will be worthless...,” commented Jérôme Stoll, Chief Performance Officer and Executive Vice President, Sales & Marketing, of the Renault group.

TS
Paris - Dubai - Cairo
15.04.2015

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