Readers Letters

Wael - وائل from الخبر - المنطقة الشرقية wrote:
Subject: Chrysler Grand Voyager spare parts in Dammam (Saudi Arabia)? هل يوجد قطع غيار (Readers letter)
chrysler grand voyager 2005 هل يوجد قطع غيار وصيانة لهذة السيارة بالسعودية المنطقة الشرقية الدمام او الخبر


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ahmed saeed from cairo - egypt wrote:
Subject: Complaint Honda Egypt / Honda City gearbox problems (Readers letter)
Dear Editor,

I need your assistance to solve my problem.

I have a Honda City model 7/2007 and it is has 170,000 km on its clock.

Since 2 months I noticed that the gear box has a problem. When driving on high speed where I have to be on the fifth gear it stops working! I visited Honda Egypt service center at el tagamo3 district and they told that i have to pay 2000 egp (!!!) just to make a test on the gear box!

Then they might know the problem and then if the spare parts needs to be changed I must order them from abroad which means that I must leave my car at the service center for not less than a month to get it fixed !!! But it is impossible for me to live without my car !!

And I wonder is it possible for the Japanese technology that the gear box needs to be fixed after only 4 years from using the car as I knew that this is common between the owners of Honda city model 2007 .

So I need your kind support in my case as I am facing a severe problems with Honda Egypt here .

Waiting for your kind reply which will be highly appreciated.


Editors response:
Dear Ahmed,

Asking 2.000 Egyptian Pounds (app. 400 US Dollar ) for a gear-box check is clearly a rip-off.

Having to wait 4 weeks for a spare part is unacceptable and shows a huge level of incompetence.

Not being able to provide you with a courtesy car during those 4 weeks confirms the unprofessional and extremely customer-unfriendly behavior of Honda Egypt and at the same time confirms the negative impression we have about Honda Egypt and its different department, such as the Communication & Marketing department.

We will forward your complaint to Honda Europe and Honda Middle East.

You will hear from them sure. Please keep us updated with your case and feel free to call us during our live radio show, every Tuesday 4-7pm on Radio MAsr 88.7 !

Regards,

Editor


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Mohamed from Giza - Egypt wrote:
Subject: Kia Soul Face Lift Problem (Readers letter)
السلام عليكم
انا اشتريت كيا سول فيس ليفت موديل 2012 وكيل يوم 29/12/2011
فى اول اسبوع السياره كانت رائعه وممتازةما عدا استلاك البنزين الزائد والملحوظ
بعد 1000 كيلو ظهر معايا ضعف السحب وزيادة اكبر فى استلاك البنزين - وبعد عمل صيانة الالف فى التوكيل وابلاغهم بمشكلة السحب والبنزين - تم ابلاغى انه تم تنضيف البوجيهات وفلتر الهواء والمفروض انها تبقى تما
طلعت من التوكيل وكانى ركبت عربيه تانية خااااااااااالص بها المشاكل الاتيه:
1. ضعف جامد فى السحب وملحوظ.
2. استهلاك اكبر للبنزين.
3. تسقيط غيارات من السادس للخامس او الرابع اذا اردت ان اسحب بالسياره واذا نقلت للاستبترونيك للتثبيت على غيار رقم 6 -سحب العربيه لايزيد عن 110كم على الرغم من ارتفاع الار بى ام ل4 او 5 واذا اردت السحب لازم اسقط غيار واحرق فى العربيه والصوت يعلى والبنزين يقل بشكل ملحوظ فى العداد والتريب.
4. تقل فى الباور والفرامل.

اترددت 4 مرات على التوكيل بلا جدوى محاولين اقناعى ان العربيه طبيعى انى لما احب اسحب تسقط غيارات وتاكل بنزين

انا مش عارف امشى بالعربيه وملقتش حل فى التوكيل ومحتاج اعرف ان مشكلتى حقيقية فى كيا ولا فى عربيتى ولا فى سواقتى

شكرا
محمد

Editors response:
Dear Mohamed,
I am very surprised by the feedback of the KIA service center and I am very surprised that your brand-new KIA Soul is having all these severe technical problems.
We will forward your complaint to KIA Egypt, KIA Middle East and KIA headquarter in Korea to see how it is possible to have all these technical problems in a brand-new car.
Nevertheless, kindly be more precise in describing your problem:
What is the official fuel consumption in your owner's manual and what is the actual fuel consumption you are experiencing with your car?
Next time you go to KIA Egypt make sure to get a copy of your job-order (high-fuel consumption, very bad acceleration, heavy brakes and clutch) and make sure to get a copy of check-list of what the service center did with your car. Make sure to send us those copies to readersletter@autoarabia.org .
Keep us updated with your case.
Regards,
Editor


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Ahmed Atlm from Cairo - Egypt wrote:
Subject: Car Tracer (Readers letter)
Please advice what is the most effective car tracer in Egypt and the contacts of its supplier.

Editors response:
Dear Ahmed,
there will be some new suppliers of professional and high-quality car tracing systems coming to the Egyptian market soon. Stay tuned with our website and our radio show on Radio Masr 88.7, where we will announce and discuss those new systems.

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Mohamed Ahmed from Cairo - Egypt wrote:
Subject: Problem in my GOLF 6 2011 (Readers letter)
Below mentioned the second mail i sent to every body in VW Egypt and Germany and hope there is a response
Sir
Actually I was disappointed that I bought a car from your respectful dealer in Egypt and also I am
disappointed as I set that below mentioned mail to the below mentioned names in Egyptian
Automotive & Trading Co. but no one reply
1- Dina Hanna
2- Mariam Hebeish
3- Medhat Ismail
4- Noha El Milligy
5- Hani Attia
6- Customer Care
But in fact they are so respectful, and no one reply me till now that mail was sent to them via
www.eaec.com.eg
I bought a golf 6 2011 last July exactly 3rd July 2011 Chassis number (WVWZZZ1KZBW170916)
After 1000-2000 KM,
The problems start with me, we arranged an appointment with care center .we received a wonderful
reply, from the Engineers their his name is Eng: Mahmoud (Do you believe that Germans make
something bad) actually no comment)
That situation was happen with my wife in Obour services center, and of course nothing happen
After 5000 KM
It was the time of periodic examination of car in Egypt, and still there was a problem in gear box, the
flasher appears in car’s screen, which indicated problem in gear box, the Eng. Their update the software
also, telling my wife that everything will be ok, the car only need update.
In that times the car completely stopped from my wife around one or two times and my wife completely
shut down the car, remove the key from its socket and after 5 minutes turned on the car and was fine,
she considered that was software problem, but she did not ware that it was problem in somewhere as
the gear box stop moving, the position letter flashing, alarm from car, and brake stuck under her leg.
Second time with her, was better, as the gear box was not stuck, so she moved the position to N, and
pushes the car after turned it off, for 5 meter, then the car turned on, till now we did not understand
why that happen
At 8723 KM
DSG completely stop working, we went to Obour center, explaining the situation with
Eng. Mohamed Ali and make the periodic examination of car as I all times did it earlier due to
operation condition in Egypt. As the car stopped from me, RPM dropped from 3000 to zero suddenly,
Gear box getting stuck, cannot move it, brake getting stuck under my leg
And I received the below mention massages from car’s computer
1- TCS error problem
2- Lower left beam problem
3- Brake oil problem
4- Mark of gear box appeared in screen
5- Alarm like Beep continuous
Actually Eng. Mohamed Ali was so nice and meet me in very nice way, take me and examine the car,
put car on computer, he discovered the car’s computer did not register any problem, so he advised me
that he will take measuring reading and send it to technical support and will wait their reply, I receive
the care without solving the main problem, and after some days the problem happen, went again to
Eng. Mohamed Ali , he said to me the he just receive a reply , advised to change the control unite and
I let the car for him at 9th January 2012 receiving at 11St January 2012 , he emphasized to me that the
problem will not happen again . Till that everything was ok, and I was not pest off my wife’s car that cost
me 205K EGP Egyptian price
At 10177 KM
Faced the same problem
1- TCS error problem
2- Lower left beam problem
3- Brake oil problem
4- Mark of gear box appeared in screen
5- Alarm like Beep continuous
6- Electricity problem giving electric shock but light happened one time only
( Eng Wael informed but he told me let us solve main problem first)
plus the car never turned on, I called the crane to transport my car to Obour service center after calling
the call center in Egypt 19525 , the call was registered if you want referring to it to know how much my
wife suffer in that car that was at 16th January 2012
I went and meet the respectful Eng: Weal Baghdadi explain what happen in my car after 1390 KM
from changing the control unit ( Micatronick), he sent mail in front of me to technical support after one
of Engineers take the reading from car that was like dead body we cannot turned it on again
After 4 days I called him, asking if there is any update the reply was negative, I called him later on I think
after 7 days of problem, the reply still negative. I called call center again 19525 asking to talk to
management be the refused and asking me if I have a problem I can register a complain, I did and below
mentioned the number (0301201018023) I
I asked in that complain to be called by Hani Attia but no one respect me or respect my problem as
VW client after some days I received a call from Eng: Mohamed Mourad customer care manger I
explained to him that after all that problem I cannot be safe to let my wife and my kids inside that golf
and I am so sorry that I buy the car from VW . He promised to solve my problem but till now after 15
days my problem stills same.
I asked as respectful agent to I think respectful car brand to give me a replacement car while they
solve my problem,. He said we have no any replacement car while same situation happened with my
friend in Peugeot car and the Agent in Egypt give him a replacement car for 2 weeks until they fix his
problem .And I am getting surprised from the reaction of Eng. Mohamed that he did not believe that
happen in Egypt as if I am crazy or coming from Mars planet ,I asked and I insist to replace the car but
they do not reply till now and I did not know when they will reply plus 5 years extended warranty in
that gear box because it was not and will not valid to Egyptian driving condition
After all that I thought that VW in Germany the mother company can help me and I call on +495361900
The problem was taken a ref. number (VW-2012/01-067141), that was 25th January 2012 and of
course still no any response
Actually it seemed that VW in Germany and Mr.: Karim Elnagar punished Egyptian people that they
bought VW cars but below mentioned the last report about sales car in 2011 and you can see how VW in
Egypt is and will be transferred from Worse to worst
1- VW PASSAT 1369 sold car
2- VW JETTA 787 sold car
3- VW Golf 463 sold car

Sir,
Finally I want to ask a simple question is anybody of you who will read my problem will be
happy when his wife and his kids will be in that car and face the same problem and may be
faced more dangerous specially in Egypt’s Condition now
Engineer:
Mohamed Ahmed



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Usama Amer from Cairo - Egypt wrote:
Subject: Proton cars and service center in Egypt (Readers letter)
Dear Sirs,

I need advice on The Gen2 Proton in Egypt. Any Negative feedbacks??

Best Regards,

Editors response:
We receive many negative feedback regarding the Proton importer in Egypt, Ezz El Arab.
Maybe you should consider a different brand with a better service center and after sales.

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Mahmoud Badawy from Cairo - Egypt wrote:
Subject: Complaint Speranza Egypt / Air Condition filter doesn't exist in my Speranza A 113 Model 2012 (Readers letter)
Dear Editor,
By reviewing the specifications book of my Speranza A 113, it shows that an air condition filter should exist. But actually it does not exist in my car and when I asked the Engineer Alaa Mohamed, who works at Speranza Abo Rawash Authorized Service Center about this filter, he told me that this model does not have air conditioning filer.

Editors response:
Dear Mahmoud,
any car, even it costs only 40 or 50.000 Egyptian pounds should have a proper working aircondition, which means it MUSt have an A/C filter. We will forward your complaint to Speranza in Egypt and you should hear from them soon. Keep us updated with the developments in your case and feel free to call us anytime during our live program on Radio Masr 88.7 (every Tuesday from 4-7pm).
Regards,
Editor

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Karim from cairo - Egypt wrote:
Subject: Nissan Qashqai or Skoda Octavia? (Readers letter)
I would like to know is the Qashqai a good choice, and why, as I am choosing between it and the skoda Octavia, and becoming a bit confused, my budget is 180 , and I believe those are the best two models to buy at this amount,

Your advise please

Thank you

Editors response:
It depends what you need the car for. The Nissan Qashqai in general is not too bad, although we did not test-drive it in Cairo on Egyptian roads yet. The Skoda Octavia is a very good and reliable car, but the shape of the current Skoda Octavia (Fantasia) will be changed in 2013.
You should consider the KIA Sportage (170.000 - 210.000 LE), the Skoda Superb (190.000 LE / Manual) or the SEAT Leon or Altea XL. But like I said, it depends for what you need your car for.

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Khaled Nabhan from cairo - egypt wrote:
Subject: Mahindra Scorpio in Egypt (Readers letter)
Kindly am asking about your opinion on Mahindra Scorpio as a heavy duty car for long distance travelling and dusty roads, and if there is a problem in its service - spare parts, (model 2010, manual, diesel engine)

Last question: is it better to buy Jeep Cherokee 1999 or Mahindra 2010 ?

Your recommandation is highly apprecaited !!

thanks and regards.

K.N

Editors response:
Dear Khaled,
we will try to test-drive a 2010 Mahindra Scorpio shortly and will let you if it is a good car or if it is better to go for a 1999 Jeep Cherokee.
Kind regards,
Editor

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Ehab Marzouk from Giza - Egypt wrote:
Subject: Very bad service from Nissan Egypt / United group service center (Readers letter)
الي من يهمه الامر
بعد السلام والتحيه
انا املك سياره نيسان موديل 2008 سوبر سالون و قد اشتريتها زيرو
كنت مواظب علي عمل الصيانه الدوريه كل خمية الاف كيلو ولم اقابل اي مشاكل بالسياره سوي شكوي واحده وهي سماع صوت خبطه او رزعه في الفيتيس عند اعطاء الفيتيس نقله الحركه سواء للامام او للخلف و في كل مره اشكوا من هذا الصوت يبرر لي من قبل الساه المهندسين بانه طبيعي في هذه السياره وفي بعض المرات برر لي المهندس بان موتور هذه السياره قوي علي الفيتيس ولا يناسبها وليس شيء غير ذلك حيث اني ذو استخدام خاص بالسياره ودائما مهتم بها حتي تاريخ ......... عند عمل الصيانه الدوريه وكان عداد السياره وقتها ............ حيث فوجئت بالمهندس يقوم باستدعائ وابلاغي بان السياره تحتاج الي تغير المقصات وذلك لتاكل كاوتش المقصات .
عند سؤالي عن امكانيه تغير الكاوتش فقط دون تغير المقصات كلها قد قوبل هذا الاقتراح بالرفض لعدم امكانيته حيث ان الكاوتش مصبوب علي المقص ولا يخلع ويركب . فهل يعقل تغير المقص كامل بسبب قطعة كاوتش ؟ الا انهم ارجعوا الخطء علي بسيري في المطبات كثيرا . هل هناك طريق في مصر خالي من المطبات ؟ يكفي فواصل الكباري والدائري
اخيرا اضطررت لتغيرهم بمبلغ 450 جنيه للواحد خلاف المصنعيات و خلاف مصاريف الصيانه نفسها ذلك الوقت .
عند عمل صيانة 65000 ك طلبت من السيد المهندس مراجعة ما اذا كانت السياره في حاجه لتغير تيل الفرامل سواء الامامي او الخلفي الا انه اجابني بان التيل الامامي في حاله جيده ويمكن ان يعمل حتي الصيانه التاليه وهي 70000 ك. اما الخلفي فهوا في حاله جيده جدا و يمكن تغيره عند عمل صيانة 75000 ك.
ملحوظه انه في كل مره اذهب لعمل الصيانه اشكوا من نفس صوت الفيتيس دون جدوي حتي اني سالت من لديهم نفس السياره ومنهم من ابلغني انه طبيعي في هذه السياره ومنه سلمت بالامر انه طبيعي
الي ان ذهبت لعمل صيانة 75000ك. وهي يفترض انها دوريه وليس هناك شيء كبير كتغير سيور او شمات اشعال او ما شابهه
تم استدعائي مره اخري من السيد المندس وهو نفس المهندس ويسمي محمود دوجلاس و قام بابلاغي بان السياره في حاجه الي تغير الطنابير الاماميه والخلفيه لوجود ريجه بهم ويتعزر تغير تيل الفرامل الخلفي كما هو متفق عليه سلفا
انها كانت شراره لثوره عليهم خصوصا المهندس و بسؤاله عن كيفية حدوث ذلك في مدة 5000ك. فقط رغم تغير التيل الامامي و الكشف علي الخلفي وعمل رجلاش له ؟؟؟ كان الرد بانه يمكن ان يحدس في حالة دخول رمال ما بين التيل و الطنبور قد يؤدي لحدوس ذلك وكذلك السياره في حاجه لتغير قاعدة الفيتيس و هي السبب الذي كان وراء سماع صوت عند نقل ناقل الحركه من وضع الثبات الي وضع الحركه امام او للخلف
بالسؤال عن امكانية عمل خراطه للطنابير بوضعها علي جهاز المخرطه لمسح الريجه دون الحاجه الي تغيرهم كليا الا انهم وافقوا بعمل ذلك للطنابير الاماميه فقط وليس للخلفيه حيث ان جهاز المخرطه سوف يقلل من سماكه الطنبور الخلفي وقد يكسر في حالة استخدام الفرامل فيما بعد اما الطنابير الاماميه سماكتها تسمح لذلك
لم تجدي الثوره نفعا سوي العطله والتاخير و الاحساس بانك تصرخ في غرفه لا يوجد بها سواك وسط الصحراء
اخيرا تم تغير الطنابير الخلفيه و تركيب تيل الفرامل الخلفي الجديد و مسح الريجه بالطنابير الاماميه اضافه الي باقي الصيانه وقد غادرت المركز وانا في حالة غضب شديد
في غضون ايام بعد ذلك تلقيت اتصال من قسم خدمة العملاء الخاص بالمركز لسؤالي عن حالة السياره وان كان لدي شكوي تخص الصيانه
بالفعل كنت مثل القنبله حتي انهم عاودوا الاتصال مره اخري وقام كبير المهندسين بالتحدس الي وطلب مني التوجه الي المركز في يوم تم تحديده لمقابلته والكشف علي السياره و قطع الغيار القديمه حيث اخذتها منهم
قوبلت من السيد كبير المهندسين وتم اخذ السياره داخل المركز واستقبالي داخل المكتب بحضور المهندس محمود دوجلاس . قاموا بسماع شكواي حتي النهايه واعتراف المهندس بخطء المهندس محمود في تفسير اسباب الاعطال الا انه طلب مني الانتظار حتي انتهاء فحص السياره . قوبلت فيما بعد مع كبير المهندسين وشخص ما يقال انه صاحب المركز وقاموا بابلاغي بان السياره قد تم فحصها وانها في حاله جيده وان سبب الصوت بالفيتيس يرجع الي قصور في الدائره الكهربيه الصاضره من الموبينه الخاصه بالفيتيس و قد تم تغيرها و انه بفحص الطنابير القديمه اتضح انه لا يمكن ان تنتج هذه الريجه في غضون 5000ك. فقط و انه ربما نتجت من التيل القديم لانخفاض في سماكته و كان من الضروري ابلاغ المهندس المشرف علي صيانة السياره لي بضرورة تغير التيل اثناء عمل الصيانه عند الكيلو 65000 دون الانتظار و كذلك الخطء في ابىغي بان موتور السياره قوي علي الفيتيس ولا يناسبها حيث انه غير صحيح
وانهم قد توصلوا الي قرار يرضيني الا وهو ,عدم محاسبتي علي اي من المصنعيات التي تمت ذلك اليوم لفحص السياره وكذلك الموبينه ووعدي بعمل خصومات مرضيه لي علي قطع الغيار في حال عمل الصيانات بالمستقبل
نفس الحال ذهبت وانا في قمة الغيظ حتي انصحوني بالشكوي لجهاز حمايه المستهلك . بالفعل لم اتردد بالاتصال بهم و قد قوبلت الشكوي باهتمام اولا ولكن ليس فيما بعد حيث اني ابلغت بان الجهاز قام بمخاطبة المركز وهم في انتظار رد المركز علي الشكوي . في كل مره اقوم بالاتصال بالجهاز لا اجد من يشرح لي حال الشكوي حتي جاء الفرج ذات يوم وابلغوني بتحويل شكواي الي القسم الهندسي و سوف يتم استدعائي لفحص السياره و ضرورة احضار قطع الغيار القديمه
ايام واسابيع واشهر دون سماع خبر رغم معاودة الاتصال بقسم اللجان الهندسيه حيث ان لا شان بالجهاز بهذه الشكوي بعد الان الا ان رد القسم ان الجان لديها اشغال كثيره ويرجي الانتظار حتي معاودة الاتصال بي وتحديد ميعاد للجنه
لم اجد خيبة امل كالتي وجدتها ذلك اليوم حين قمت بالتصال بقسم اللجان الهندسيه كالمعتاد وقام شخص بابلاغي بان اللجنه رات انه لا يوجد لدي حق الشكوي حيث جاء رد مركز الصيانه بان العميل قام بالسير فتره طويله بالسياره بتيل فرامل تالف مما ادي الي اتلاف الطنابير وهو ما نسميه بسوء الاستخدام وانهي السيد الحديث معي رغم شرحي له القصه من جديد بانه من العيب علي بوصول السياره الي 75000 ك. وعدم رغبتي بتغير تيل الفرامل !!!!!!!
منذ ذلك الحين لم اقم بالشكوي لاحد سوي الله وتجدد لدي الامل حين استمعت الي برنامجكم علي راديو مصر لعل اجد عندكم الانصاف

شاكر سيدتكم علي الوقت لقراءة شكواي





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Ehab Marzouk from Giza - Egypt wrote:
Subject: Complaint Nissan service center / Nissan Sunny Super Saloon (Readers letter)
الي من يهمه الامر
بعد السلام والتحيه
انا املك سياره نيسان موديل 2008 سوبر سالون و قد اشتريتها زيرو
كنت مواظب علي عمل الصيانه الدوريه كل خمية الاف كيلو ولم اقابل اي مشاكل بالسياره سوي شكوي واحده وهي سماع صوت خبطه او رزعه في الفيتيس عند اعطاء الفيتيس نقله الحركه سواء للامام او للخلف و في كل مره اشكوا من هذا الصوت يبرر لي من قبل الساه المهندسين بانه طبيعي في هذه السياره وفي بعض المرات برر لي المهندس بان موتور هذه السياره قوي علي الفيتيس ولا يناسبها وليس شيء غير ذلك حيث اني ذو استخدام خاص بالسياره ودائما مهتم بها حتي تاريخ ......... عند عمل الصيانه الدوريه وكان عداد السياره وقتها ............ حيث فوجئت بالمهندس يقوم باستدعائ وابلاغي بان السياره تحتاج الي تغير المقصات وذلك لتاكل كاوتش المقصات .
عند سؤالي عن امكانيه تغير الكاوتش فقط دون تغير المقصات كلها قد قوبل هذا الاقتراح بالرفض لعدم امكانيته حيث ان الكاوتش مصبوب علي المقص ولا يخلع ويركب . فهل يعقل تغير المقص كامل بسبب قطعة كاوتش ؟ الا انهم ارجعوا الخطء علي بسيري في المطبات كثيرا . هل هناك طريق في مصر خالي من المطبات ؟ يكفي فواصل الكباري والدائري
اخيرا اضطررت لتغيرهم بمبلغ 450 جنيه للواحد خلاف المصنعيات و خلاف مصاريف الصيانه نفسها ذلك الوقت .
عند عمل صيانة 65000 ك طلبت من السيد المهندس مراجعة ما اذا كانت السياره في حاجه لتغير تيل الفرامل سواء الامامي او الخلفي الا انه اجابني بان التيل الامامي في حاله جيده ويمكن ان يعمل حتي الصيانه التاليه وهي 70000 ك. اما الخلفي فهوا في حاله جيده جدا و يمكن تغيره عند عمل صيانة 75000 ك.
ملحوظه انه في كل مره اذهب لعمل الصيانه اشكوا من نفس صوت الفيتيس دون جدوي حتي اني سالت من لديهم نفس السياره ومنهم من ابلغني انه طبيعي في هذه السياره ومنه سلمت بالامر انه طبيعي
الي ان ذهبت لعمل صيانة 75000ك. وهي يفترض انها دوريه وليس هناك شيء كبير كتغير سيور او شمات اشعال او ما شابهه
تم استدعائي مره اخري من السيد المندس وهو نفس المهندس ويسمي محمود دوجلاس و قام بابلاغي بان السياره في حاجه الي تغير الطنابير الاماميه والخلفيه لوجود ريجه بهم ويتعزر تغير تيل الفرامل الخلفي كما هو متفق عليه سلفا
انها كانت شراره لثوره عليهم خصوصا المهندس و بسؤاله عن كيفية حدوث ذلك في مدة 5000ك. فقط رغم تغير التيل الامامي و الكشف علي الخلفي وعمل رجلاش له ؟؟؟ كان الرد بانه يمكن ان يحدس في حالة دخول رمال ما بين التيل و الطنبور قد يؤدي لحدوس ذلك وكذلك السياره في حاجه لتغير قاعدة الفيتيس و هي السبب الذي كان وراء سماع صوت عند نقل ناقل الحركه من وضع الثبات الي وضع الحركه امام او للخلف
بالسؤال عن امكانية عمل خراطه للطنابير بوضعها علي جهاز المخرطه لمسح الريجه دون الحاجه الي تغيرهم كليا الا انهم وافقوا بعمل ذلك للطنابير الاماميه فقط وليس للخلفيه حيث ان جهاز المخرطه سوف يقلل من سماكه الطنبور الخلفي وقد يكسر في حالة استخدام الفرامل فيما بعد اما الطنابير الاماميه سماكتها تسمح لذلك
لم تجدي الثوره نفعا سوي العطله والتاخير و الاحساس بانك تصرخ في غرفه لا يوجد بها سواك وسط الصحراء
اخيرا تم تغير الطنابير الخلفيه و تركيب تيل الفرامل الخلفي الجديد و مسح الريجه بالطنابير الاماميه اضافه الي باقي الصيانه وقد غادرت المركز وانا في حالة غضب شديد
في غضون ايام بعد ذلك تلقيت اتصال من قسم خدمة العملاء الخاص بالمركز لسؤالي عن حالة السياره وان كان لدي شكوي تخص الصيانه
بالفعل كنت مثل القنبله حتي انهم عاودوا الاتصال مره اخري وقام كبير المهندسين بالتحدس الي وطلب مني التوجه الي المركز في يوم تم تحديده لمقابلته والكشف علي السياره و قطع الغيار القديمه حيث اخذتها منهم
قوبلت من السيد كبير المهندسين وتم اخذ السياره داخل المركز واستقبالي داخل المكتب بحضور المهندس محمود دوجلاس . قاموا بسماع شكواي حتي النهايه واعتراف المهندس بخطء المهندس محمود في تفسير اسباب الاعطال الا انه طلب مني الانتظار حتي انتهاء فحص السياره . قوبلت فيما بعد مع كبير المهندسين وشخص ما يقال انه صاحب المركز وقاموا بابلاغي بان السياره قد تم فحصها وانها في حاله جيده وان سبب الصوت بالفيتيس يرجع الي قصور في الدائره الكهربيه الصاضره من الموبينه الخاصه بالفيتيس و قد تم تغيرها و انه بفحص الطنابير القديمه اتضح انه لا يمكن ان تنتج هذه الريجه في غضون 5000ك. فقط و انه ربما نتجت من التيل القديم لانخفاض في سماكته و كان من الضروري ابلاغ المهندس المشرف علي صيانة السياره لي بضرورة تغير التيل اثناء عمل الصيانه عند الكيلو 65000 دون الانتظار و كذلك الخطء في ابىغي بان موتور السياره قوي علي الفيتيس ولا يناسبها حيث انه غير صحيح
وانهم قد توصلوا الي قرار يرضيني الا وهو ,عدم محاسبتي علي اي من المصنعيات التي تمت ذلك اليوم لفحص السياره وكذلك الموبينه ووعدي بعمل خصومات مرضيه لي علي قطع الغيار في حال عمل الصيانات بالمستقبل
نفس الحال ذهبت وانا في قمة الغيظ حتي انصحوني بالشكوي لجهاز حمايه المستهلك . بالفعل لم اتردد بالاتصال بهم و قد قوبلت الشكوي باهتمام اولا ولكن ليس فيما بعد حيث اني ابلغت بان الجهاز قام بمخاطبة المركز وهم في انتظار رد المركز علي الشكوي . في كل مره اقوم بالاتصال بالجهاز لا اجد من يشرح لي حال الشكوي حتي جاء الفرج ذات يوم وابلغوني بتحويل شكواي الي القسم الهندسي و سوف يتم استدعائي لفحص السياره و ضرورة احضار قطع الغيار القديمه
ايام واسابيع واشهر دون سماع خبر رغم معاودة الاتصال بقسم اللجان الهندسيه حيث ان لا شان بالجهاز بهذه الشكوي بعد الان الا ان رد القسم ان الجان لديها اشغال كثيره ويرجي الانتظار حتي معاودة الاتصال بي وتحديد ميعاد للجنه
لم اجد خيبة امل كالتي وجدتها ذلك اليوم حين قمت بالتصال بقسم اللجان الهندسيه كالمعتاد وقام شخص بابلاغي بان اللجنه رات انه لا يوجد لدي حق الشكوي حيث جاء رد مركز الصيانه بان العميل قام بالسير فتره طويله بالسياره بتيل فرامل تالف مما ادي الي اتلاف الطنابير وهو ما نسميه بسوء الاستخدام وانهي السيد الحديث معي رغم شرحي له القصه من جديد بانه من العيب علي بوصول السياره الي 75000 ك. وعدم رغبتي بتغير تيل الفرامل !!!!!!!
منذ ذلك الحين لم اقم بالشكوي لاحد سوي الله وتجدد لدي الامل حين استمعت الي برنامجكم علي راديو مصر لعل اجد عندكم الانصاف

شاكر سيدتكم علي الوقت لقراءة شكواي





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Mohamed Ahmed from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Volkswagen Egypt
Service center: Egyptian Automotive & Trading Co
Country: Egypt
City: Cairo

Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Needs a new representative in Cairo, Egypt
Sales Rating: Very bad

Comment:as still i have problem in my golf 6 2011, and as i sent to Germany below mentioned the reply from HQ , actually i do not know what can i do else

Ref. no.: VW-2012/01-067141

Dear Ms. Mohammed, dear Mr. Ahmed Alkhozamy ,

Thank you for your message.

We kindly request your understanding that is not possible for us to attend to all our customers from our headquarters in
Wolfsburg, but count on the competence of our world-wide network. Consequently, we have forwarded your correspondence to our
importer


Egyptian Automotive & Trading Co.
15, Giza Street
Cairo
Egypt
Phone: +20246100646
E-mail: customer.care@eaec.com.eg


responsible for all matters concerning sales and service of Volkswagen in your country, asking them to look into your issue and
get in touch with you directly. Please expect further communication from them.

Yours sincerely,
i.V. Holger Andres i.V. Karin Gaedecke

Volkswagen AG
38436 Wolfsburg


Editors response:
Dear Mohamed,
obviously Mr. Holger Andres and Mrs. Karin Gaedecke are not updated and aware of the lousy customer service of their Volkswagen importer in Egypt. This is why they sent you this 'standard answer'.
We will forward your complaint again to Volkswagen in Germany and rest assured that you will hear from them soon.
Please keep us updated with any (positive or negative) development in your case.
Regards,
Editor

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Mohamed Ahmed from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Volkswagen
Service center: Egyptian Automotive & Trading Co.
Country: Egypt
City: Cairo

Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Very bad
Sales Rating: Very bad

Comment:

Actually I was disappointed that I bought a car from your respectful dealer. I bought a golf 6 2011 last July Chassis number (WVWZZZ1KZBW170916)
After 2000 KM, the problems start with me, we arranged an appointment with care center .we received a wonderful reply, from the Engineers their (Do you believe that Germans make something bad) actually no comment).At 8723 KM, the DSG completely stop working, we went to Obour center, change the Micatronics after many days under supervision of Eng: Mohamed Ali
At 10177 KM faced the same problem plus the car never turned on, now the car was in Obour center since 16th January till now. Regarding Eng: Weal Baghdadi
Do you believe that I pay (205K) EGP in a shitty car like that that my wife drive it and stopping from her at night, I think if I buy 128 will be better for her and more safe
at least or have another car, as the car stay in care center more than stay with my wife
as the car never turned on, RPM dropped to zero suddenly, Gear box sticking, Brake sticking, Steering wheel sticking. Again my problem as there is no solution since 9 days and now i am insist to change my shitty car
Today i was in Obour services center meeting Eng: Mohamed Mourad mobile number (+201113001004) investigating what is the news regarding my problem
the reception engineer Eng.: Wael Boughdady(+201222223468) after refusing reply my phone call, he told Eng. Mohamed Mourad that the car is ok, although he received it with fatal
1-TCS error problem problem
I refused to deliver the car as still it had the same problems and error messages like

2- Lower left beam problem
3- Brake oil problem
4- Mark of gear box appeared in screen
Eng. Mohamed Mourad called one of technical support who informed that the car need to be under investigation.
it is a joke that he just call after 8 days .Now i lost a lot as i rent a car all that days they refused to give me another car while finishing my giving me new car as i will not deliver that shitty car. I am asking for new one as i am not ready to send the cat for servicing every 5 days. i did not buy a German car to send it every 5 days for services otherwise i must safe my money and buy a Chinese car
i hope that you will be able to solve my problem as you already lost me as VW client as i am switching to Mercedes as more reliable cars at least in Egypt .
the VW agent in Cairo treat people as salves we have no rights we are not able to solve our problems with him, i have gold before in another countries but i can emphasis to you that your DSG 7 speed dry clutch is not suitable to Egypt\'s traffic and roads with that design you need to modify it more and work more in research for better design


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Hatem Khalil from Cairo - Egypt wrote:
Subject: car inquiry - Toyota Fortuner (Readers letter)
Hi,
I want to ask do you know when the localy assembeled toyota fortuner will be launched in the market. what is your opinion about this car.
Thanks a lot

Editors response:
Toyota has not released yet any launch date. I can't tell you my opinion about the car until we test-drive it.
Editor

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وليد ماجد محمود from القاهرة - مصر wrote:
Subject: Complaint Hyundai Egypt Ghabbour / شكوة من سيارة هيونداي الينترا2012 (Readers letter)
اشتريت سيارة الينترا 2012 في شهر10 وفي شهر 12 عملت حادث في طريق العريش بعد مفاجئتي بالمطب تم كسر الجنط الشمال وادي الي الاصطدام بعمود ثم قلب السيارة مع العلم اني لا اتجاوز سرعة80 وذهبت الي التوكيل ودفعت 2000 جنية مقايسة وقالوا لي السيارة هتتكلف 195000 اصلاح مع العلم انهاب 157000 وقالو ان العيب مش من عندهم اعمل اية افيدوني وشكرا


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وليد ماجد محمود from القاهرة - مصر wrote:
Subject: Complaint Hyundai Egypt Ghabbour / شكوة من سيارة هيونداي الينترا2012 (Readers letter)
اشتريت سيارة الينترا 2012 في شهر10 وفي شهر 12 عملت حادث في طريق العريش بعد مفاجئتي بالمطب تم كسر الجنط الشمال وادي الي الاصطدام بعمود ثم قلب السيارة مع العلم اني لا اتجاوز سرعة80 وذهبت الي التوكيل ودفعت 2000 جنية مقايسة وقالوا لي السيارة هتتكلف 195000 اصلاح مع العلم انهاب 157000 وقالو ان العيب مش من عندهم اعمل اية افيدوني وشكرا


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Amr Elsayed from Cairo - Egype wrote:
Subject: Renault Logan car in Egypt - spare parts (Readers letter)
كنت بسأل عن قطع غيار السيارة الوجان هل هى غاليه و كذلك مراكز الصيانه بياعت الرينو كويسه و لا لأ ؟


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mohamed ali from cairo - egypt wrote:
Subject: Complaint National Motors Emad Abdel Nabi / Saipa Pride (Readers letter)
أنا أسمى محمد على وعندى شكوى ضد شركة ناشيونال موتورز عماد عبد النبى أنا أشتريت سيارة سايبا برايد من الشركة فى 30/1/2010 وظهرت بها بعض العيوب وبما أن السيارة فى الضمان كانو بيصلحوها بس بعد ما يطلعو عينى فى الوقت و ظهر عيب فى العربية شهر 10 2011 والعربية فى الضمان لسة روحتلهم حددو العيب وهو الكمنترول يونت و حساس البنزين والمهندس قالى معلش القطعتين دول مش موجودين حاليا فحضرتك حتنتظر لحد ما نجيبهم وفضلت منتظر من وقتها وبالصدفة عرفت أنهم بيضحكو عليا عشان تعدى فترة الضمان اللى المفروض تخلص 30/1/2012 فمش عارف أعمل أية بس أنا روحت جهاز حماية المستهلك وعملت شكوى فيهم بس مش عارف حيعملو أية


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Ahmed Mohamed Samir Elgendy from Cairo - Egypt wrote:
Subject: Complaint Honda Egypt / airbags problems - HONDA-Civic Mo. 2008 (Readers letter)
From: Ahmed Mohamed Samir El-Gendy
January 22, 2012
To: HONDA
COMPLAINT LETTER

Dear Gents,

I would like to raise this complain after the bad experience and unprofessional behavior I had with HONDA’s dealership in Egypt, Nile Trading & Engineering Co. (NTE) which belongs to (NTEG) located in Dubai – UAE after over 10 years as a good loyal repeat buyer of HONDA cars.

On July 15, 2008, I purchased a HONDA CIVIC V.I.N.: HCC-CVCCV8-08S403005 from NTE showroom at Mohandesseen, Giza, Egypt.

After that I sure used to visit NTE service centers or workshops for any kind of repairs last time was on May 03, 2011, I received it on July 30, 2011 after some body repairs done at NTE workshop, Job No.: 406249 Doc. No.: 446215 where the total invoice was 23,695 Egyptian Pounds.

Unfortunately on January 11, 2012, my car rolled over in an accident but the air bags didn’t deploy, When I attempted to contact NTE to ask about the technical reason and explanation for the inconvenience un-deployment of the air bag they just merely responded that there must be a severe force from the front to make the air bag deploy which I don’t agree as the car was turned over and there is a severe damage in the side post and the roof which must enough to deploy the air bags.

I believe that the above mentioned body repairs before the accident was not according to company standards and there was something wrong with that repair leading to the inhibit of air bags deployment, as I doubt my car have manufacture defect from the beginning. In addition I lost belief in this dealership and can’t feel safe to let them repair my car again.

Moreover, I know that you stand by your vehicles and sure care more than NTE about the brand reputation. I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue which gets into personal safety which can be taken as a crime. Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss appropriate compensation.

I look forward to your enthusiastic and prompt response with the appropriate action from your side. I’m also sending this letter to a few other people, just to see if they might care more. I’ve got nothing to lose and nothing better to do. I will consider taking further action to resolve the complaint either through the Department of Commerce or through the courts.

Thanks in advance for your concern.
Sincerely,
Ahmed Mohamed Samir El-Gendy
Senior Mechanical Engineer



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Ahmed Mohamed Samir Elgendy from Cairo - Egypt wrote:
Subject: Complaint from air bags - HONDA-Civic Mo. 2008 (Readers letter)
From: Ahmed Mohamed Samir El-Gendy
January 22, 2012
To: HONDA
COMPLAINT LETTER

Dear Gents,

I would like to raise this complain after the bad experience and unprofessional behavior I had with HONDA’s dealership in Egypt, Nile Trading & Engineering Co. (NTE) which belongs to (NTEG) located in Dubai – UAE after over 10 years as a good loyal repeat buyer of HONDA cars.

On July 15, 2008, I purchased a HONDA CIVIC V.I.N.: HCC-CVCCV8-08S403005 from NTE showroom at Mohandesseen, Giza, Egypt. After that I sure used to visit NTE service centers or workshops for any kind of repairs last time was on May 03, 2011, I received it on July 30, 2011 after some body repairs done at NTE workshop, Job No.: 406249 Doc. No.: 446215 where the total invoice was 23,695 Egyptian Pounds.

Unfortunately on January 11, 2012, my car rolled over in an accident but the air bags didn’t deploy, When I attempted to contact NTE to ask about the technical reason and explanation for the inconvenience un-deployment of the air bag they just merely responded that there must be a severe force from the front to make the air bag deploy which I don’t agree as the car was turned over and there is a severe damage in the side post and the roof which must enough to deploy the air bags.

I believe that the above mentioned body repairs before the accident was not according to company standards and there was something wrong with that repair leading to the inhibit of air bags deployment, as I doubt my car have manufacture defect from the beginning. In addition I lost belief in this dealership and can’t feel safe to let them repair my car again.

Moreover, I know that you stand by your vehicles and sure care more than NTE about the brand reputation. I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue which gets into personal safety which can be taken as a crime. Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss appropriate compensation.

I look forward to your enthusiastic and prompt response with the appropriate action from your side. I’m also sending this letter to a few other people, just to see if they might care more. I’ve got nothing to lose and nothing better to do. I will consider taking further action to resolve the complaint either through the Department of Commerce or through the courts.

Thanks in advance for your concern.

Sincerely,
Ahmed Mohamed Samir El-Gendy
Senior Mechanical Engineer



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Hanan Taha from cairo - Egypt wrote:
Subject: Problem with my car (Readers letter)
قمت بشراء سيارة افيو من منصور شيفروليه منذ سنتين و في الشهر الاول توقفت عن الحركه تماما اخبرت التوكيل و اخذوهامن تحت البيت وقاموا باصلاحها كتبوا في التقرير انه تم تغيير علبة فيوزات و بعدها كان صوتها عالي جدا و ذهبت الي التوكيل و قاموا باصلاحها و بعدها تكرر هذا مرة اخري و بعدها لمبة الزيت اضائت بدون نقص في الزيت و قاموا باصلاحها و بعدها كانت الرفارف الامامية تنزلق مما يؤدي الي عدم فتح الابواب الامامية تم اصلاحها 3 مرات و في اخر مرة تم التعامل معي بشكل غير لائق و انهم لن يقوموا باصلاحها فارجو المساعدة


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ayman fahmy from 6 of october - Egypt wrote:
Subject: Complaint General Motors Egypt & Mansour Chevrolet - vibration problems with Chevrolet N200 (Readers letter)
i have a chevrolet N 200 model 2011 that viberates after 100 k/h since i got it. I have been in Chevrolet service center 5 times, last time the car is there for 25 days now and they never fix. Finally they added a power steering system and they want me to pay for it ,
please help


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mohamed from alex - egypt wrote:
Subject: Complaint Toyota Egypt - severe safety problem (Go to article)
انا اشتريت عربيه تويوتا كرولا وفيها عيب يهدد حياه قائدها وهو ان السياره تتحرك دون الضغط علي دواسه البنزين ولا تستجيب للضغط علي الفرامل وتويوتا ايجيبت تقول ان السياره ليس بها اي عيوب فنيه

Editors response:
please send us precise information and more details

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Ehab Marzouk Zaki from Giza - egypt wrote:
Subject: Untited Group Treatment (Readers letter)
الي من يهمه الامر
بعد السلام والتحيه
انا امتلك سياره نيسان موديل 2008 سوبر سالون و قد اشتريتها زيرو محرك رقم 436861
كنت مواظب علي عمل الصيانه الدوريه كل خمية الاف كيلو ولم اقابل اي مشاكل بالسياره سوي شكوي واحده وهي سماع صوت خبطه او رزعه في الفيتيس عند اعطاء الفيتيس نقله الحركه سواء للامام او للخلف و في كل مره اشكوا من هذا الصوت يبرر لي من قبل الساه المهندسين بانه طبيعي في هذه السياره وفي بعض المرات برر لي المهندس بان موتور هذه السياره قوي علي الفيتيس ولا يناسبها وليس شيء غير ذلك حيث اني ذو استخدام خاص بالسياره ودائما مهتم بها حتي تاريخ 12.01.2011
عند عمل الصيانه الدوريه وكان عداد السياره وقتها70791 ك حيث فوجئت بالمهندس يقوم باستدعائ وابلاغي بان السياره تحتاج الي تغير المقصات وذلك لتاكل كاوتش المقصات .
عند سؤالي عن امكانيه تغير الكاوتش فقط دون تغير المقصات كلها قد قوبل هذا الاقتراح بالرفض لعدم امكانيته حيث ان الكاوتش مصبوب علي المقص ولا يخلع ويركب . فهل يعقل تغير المقص كامل بسبب قطعة كاوتش ؟ الا انهم ارجعوا الخطء علي بسيري في المطبات كثيرا . هل هناك طريق في مصر خالي من المطبات ؟ يكفي فواصل الكباري والدائري
اخيرا اضطررت لتغيرهم بمبلغ 450 جنيه للواحد خلاف المصنعيات و خلاف مصاريف الصيانه نفسها ذلك الوقت .
عند عمل هذه الصيانة طلبت من السيد المهندس مراجعة ما اذا كانت السياره في حاجه لتغير تيل الفرامل سواء الامامي او الخلفي الا انه اجابني بان التيل الامامي في حاله للتغير اما الخلفي فهوا في حاله جيده جدا و يمكن تغيره عند عمل صيانة 75000 ك.
ملحوظه انه في كل مره اذهب لعمل الصيانه اشكوا من نفس صوت الفيتيس دون جدوي حتي اني سالت من لديهم نفس السياره ومنهم من ابلغني انه طبيعي في هذه السياره ومنه سلمت بالامر انه طبيعي
الي ان ذهبت لعمل صيانة 75000ك. وهي يفترض انها دوريه وليس هناك شيء كبير كتغير سيور او شمات اشعال او ما شابهه
تم استدعائي مره اخري من السيد المندس وهو نفس المهندس ويسمي محمود دوجلاس و قام بابلاغي بان السياره في حاجه الي تغير الطنابير الاماميه والخلفيه لوجود ريجه بهم ويتعزر تغير تيل الفرامل الخلفي كما هو متفق عليه سلفا الا بعد تغير الطنابير اولا
انها كانت شراره لثوره عليهم خصوصا المهندس و بسؤاله عن كيفية حدوث ذلك في مدة 5000ك. فقط رغم تغير التيل الامامي و الكشف علي الخلفي وعمل رجلاش له ؟؟؟ كان الرد بانه يمكن ان يحدس في حالة دخول رمال ما بين التيل و الطنبور قد يؤدي لحدوس ذلك وكذلك السياره في حاجه لتغير قاعدة الفيتيس و هي السبب الذي كان وراء سماع صوت عند نقل ناقل الحركه من وضع الثبات الي وضع الحركه امام او للخلف
بالسؤال عن امكانية عمل خراطه للطنابير بوضعها علي جهاز المخرطه لمسح الريجه دون الحاجه الي تغيرهم كليا الا انهم وافقوا بعمل ذلك للطنابير الاماميه فقط وليس للخلفيه حيث ان جهاز المخرطه سوف يقلل من سماكه الطنبور الخلفي وقد يكسر في حالة استخدام الفرامل فيما بعد اما الطنابير الاماميه سماكتها تسمح لذلك
لم تجدي الثوره نفعا سوي العطله والتاخير و الاحساس بانك تصرخ في غرفه لا يوجد بها سواك وسط الصحراء
اخيرا تم تغير الطنابير الخلفيه و تركيب تيل الفرامل الخلفي الجديد و مسح الريجه بالطنابير الاماميه اضافه الي باقي الصيانه وقد غادرت المركز وانا في حالة غضب شديد
في غضون ايام بعد ذلك تلقيت اتصال من قسم خدمة العملاء الخاص بالمركز لسؤالي عن حالة السياره وان كان لدي شكوي تخص الصيانه
بالفعل كنت مثل القنبله حتي انهم عاودوا الاتصال مره اخري وقام كبير المهندسين بالتحدس الي وطلب مني التوجه الي المركز في يوم تم تحديده لمقابلته والكشف علي السياره و قطع الغيار القديمه حيث اخذتها منهم
قوبلت من السيد كبير المهندسين وتم اخذ السياره داخل المركز واستقبالي داخل المكتب بحضور المهندس محمود دوجلاس . قاموا بسماع شكواي حتي النهايه واعتراف المهندس بخطء المهندس محمود في تفسير اسباب الاعطال الا انه طلب مني الانتظار حتي انتهاء فحص السياره . قوبلت فيما بعد مع كبير المهندسين وشخص ما يقال انه صاحب المركز وقاموا بابلاغي بان السياره قد تم فحصها وانها في حاله جيده وان سبب الصوت بالفيتيس يرجع الي قصور في الدائره الكهربيه الصاضره من الموبينه الخاصه بالفيتيس و قد تم تغيرها و انه بفحص الطنابير القديمه اتضح انه لا يمكن ان تنتج هذه الريجه في غضون 5000ك. فقط و انه ربما نتجت من التيل القديم لانخفاض في سماكته و كان من الضروري ابلاغ المهندس المشرف علي صيانة السياره لي بضرورة تغير التيل اثناء عمل الصيانه عند الكيلو 65000 دون الانتظار و كذلك الخطء في ابىغي بان موتور السياره قوي علي الفيتيس ولا يناسبها حيث انه غير صحيح
وانهم قد توصلوا الي قرار يرضيني الا وهو ,عدم محاسبتي علي اي من المصنعيات التي تمت ذلك اليوم لفحص السياره وكذلك الموبينه ووعدي بعمل خصومات مرضيه لي علي قطع الغيار في حال عمل الصيانات بالمستقبل
نفس الحال ذهبت وانا في قمة الغيظ حتي انصحوني بالشكوي لجهاز حمايه المستهلك . بالفعل لم اتردد بالاتصال بهم و قد قوبلت الشكوي باهتمام اولا ولكن ليس فيما بعد حيث اني ابلغت بان الجهاز قام بمخاطبة المركز وهم في انتظار رد المركز علي الشكوي . في كل مره اقوم بالاتصال بالجهاز لا اجد من يشرح لي حال الشكوي حتي جاء الفرج ذات يوم وابلغوني بتحويل شكواي الي القسم الهندسي و سوف يتم استدعائي لفحص السياره و ضرورة احضار قطع الغيار القديمه
ايام واسابيع واشهر دون سماع خبر رغم معاودة الاتصال بقسم اللجان الهندسيه حيث ان لا شان بالجهاز بهذه الشكوي بعد الان الا ان رد القسم ان الجان لديها اشغال كثيره ويرجي الانتظار حتي معاودة الاتصال بي وتحديد ميعاد للجنه
لم اجد خيبة امل كالتي وجدتها ذلك اليوم حين قمت بالتصال بقسم اللجان الهندسيه كالمعتاد وقام شخص بابلاغي بان اللجنه رات انه لا يوجد لدي حق الشكوي حيث جاء رد مركز الصيانه بان العميل قام بالسير فتره طويله بالسياره بتيل فرامل تالف مما ادي الي اتلاف الطنابير وهو ما نسميه بسوء الاستخدام وانهي السيد الحديث معي رغم شرحي له القصه من جديد بانه من العيب علي بوصول السياره الي 75000 ك. وعدم رغبتي بتغير تيل الفرامل !!!!!!!
منذ ذلك الحين لم اقم بالشكوي لاحد سوي الله وتجدد لدي الامل حين استمعت الي برنامجكم علي راديو مصر لعل اجد عندكم الانصاف

شاكر سيدتكم علي الوقت لقراءة شكواي





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Ashraf Ahmed Refaat from Cairo - Egypt wrote:
Subject: Complaint Opel Egypt / Mansour / General Motor Egypt (Readers letter)
اتقدم بشكوى ضد مركز العوض للسيارات – بمطلع الهضبة الوسطى بالمقطم – طريق الأوتوستراد
1.قيام التوكيل بتغيير الطبة الاصلية للزيت باخري مقلدة بدون علمي و كذلك لحام الطبة المقلدة بكرتيرة زيت الموتور بالسيليكون بدون علمي – مما يستدعى تغيير طبة الزيت و كذلك كارتيرة الزيت بتكلفة 2300 جنية – حسب تقرير مركز المنصور للسيارات
2. كسر فيشة حساس الكرنك اثناء تغيير حساس الكرنك – ممايستدعى تغيير ضفيرة الكهرباء كاملة بتكلفة 8500 جنية – حسب تقرير مركز المنصور للسيارات
التفاصيل :
• يوم 10 ديسمبر تم عمل صيانة 100,000
• يوم 20 ديسمبر بعد استعمال السيارة لمدة يوم واحد تم ركن السيارة بالجراج و في اليوم التالي لوحظ وجود زيت على الارض
بالرجوع لمركز الصيانة تم الاتفاق على ان يقوموا بالإصلاح المجاني لان الخطأ فنى و يرجع للمركز نتيجة قيام العامل بالتركيب الخاطئ للطبة و لم يذكر مدير الصيانة تغيير أي قطع غيار او القيام بأي لحامات بل اوضح انه سيقوم فقط بتنظيف الطبة
• يوم 25 ديسمبر اضاءة لمبة الاعطال
فتم التوجه للمركز و بعد مبيت السيارة اكد مهندس الصيانة عدم وجود أي عيب بالسيارة
• يوم 30 ديسمبر
بعد استلام السيارة و ركنها و بعد استعمالها لمدة يوم واحد لم تستجيب السيارة للدوران فتم ابلاغ المركز الذى قام بسحب السيارة بونش
افاد المهندس ان السبب هو ضرورة تغيير "حساس الكرنك"
تم التغيير و تم دفع القيمة و استلام السيارة بعد يومين
• يوم 12 يناير- تقطيع اثناء السير مع اضاءة لمبة الاعطال
بعد العودة للمركز اوضح مهندس الصيانة الاتي:
فيشة حساس الكرنك ذائبة بسبب عيب في تصميم السيارة يؤدى الى تنقيط الزيت على الفيشة عند اجراء الصيانة و القيام بتغيير فلتر الزيت
أوضحت للمهندس ان هذا الكلام غير مقبول بالمرة و انى غير مسئول كمستخدم عن عيوب التصميم او اخطاء الفنيين اثناء القيام بالصيانة الدورية
تم الاتفاق على قيام المركز بالإصلاح مجانا مع تغيير الضفيرة كاملة على حساب المركز اذا تطلب هذا لإصلاح العطل
تم استلام السيارة بعد مبيت يومين و اكد المهندس اتمام اصلاح العطل
• يوم 17 يناير
حيث ان العطل استمر بالسيارة تم التوجه الى مركز المنصور بالكيلو4.5 طريق مصر اسكندرية الذى اوضح التالي:
o طبة الزيت الموجودة بالكارتيرة غير اصلية و تم لحمها بالكارتيرة بمادة السيليكون مما يستدعى تغيير طبة الزيت و كذلك كارتيرة الزيت
o فيشة حساس الكرنك مكسورة و هي قطعة غيار لا يمكن تغييرها منفردة بل يجب تغيير ضفيرة الكهرباء كاملة
o فيشة حساس الكرنك بعيدة تماما عن أي زيوت و الكسر تم غالبا نتيجة خطا الشخص الذى قام بتغيير حساس الكرنك



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Samer from Cairo - Egypt wrote:
Subject: Volvo Service Center in Egypt (Go to article)
It would be great to have an evaluation for the service center in Egypt and the spare parts. All of us are aware of Volvo's history in Egypt

Editors response:
coming soon. stay tuned !
Editor

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sameh konbar from cairo - cairo wrote:
Subject: Problems with Kia Cerato 2010 High line (Readers letter)
(Kia New Cerato High Line 2010)
I have a problem in the front suspension, I hear an irritating noise since the car was delivered to me, and as time goes by the noise started to be more annoying, every time I ask about this noise and ask for the service department to inspect it, they return back to me with the same answer "this is a normal noise"!!! The last time I went for service, they told me this noise is because of me and this is due to "a miss use"!!! And this parts need to be changed and they are going to charge me for it... I can't believe it!!! )
Nothing done again even calling me and even after visiting Kia Abo Rouash, I got the same action.... i can't believe it!!! I am working for a multinational company (Xerox) and most of our cars from Kia, but sorry for saying that this will be my last one.
Appreciated if you could help



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ebrahim mahmoud from cairo - egypt wrote:
Subject: Complaint Speranza Tiggo - trouble in my care (Readers letter)
لدى مشكلة فى عربيتى ( اسبيرانزا تيجو 2011)0
وهى : عندما تسخن السيارة فان عداد السرعة يتوقف تماما وتبدا السيارة تتخنق ( تقطع ) وخاصة على السرعات البطيئة
وتم مراجعة التوكيل ( مركز الخدمة التابع لاسبيرانزا بالعباسية)0
وافاد بان السيارة تحتاج لتغيير حساس السرعة وانه حتى تاريخة لم يتم توفير الحساس وذلك منذ 1/11/2011
ومنذ هذا التاريخ وانا اخاطبهم ولكن دون جدوى
والسيارة اصبحت متعبة جدا وخاصة اثناء القيادة فى زحمة القاهرة
لذا نرجو من سيادتكم المساعدة فى حل هذه المشكلة
وليادتكم جزيل الشكر


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effat azmy from cairo - egypt wrote:
Subject: Complaint Mercedes Egypt - CNA / شكوى من مرسيدس (Go to article)
عزيزى الاستاذ محمد شتا راديو مصر
تحية طيبة وبعد
لااعرف هل ستجد شكواى مساحة لدى سيادتكم ام لا ولكن عندى ثقة كبيرة فى سيادتكم
اسمح لى سيادتكم بعرض مشكلتى :-
قمت بشراء سيارة مرسيدس E250 موديل 2010 فى 27-4-2010
مشتراة من شركة القاهرة الوطنية للسيارات
شاسيه رقم 5019 موتور رقم 35940
حيث اننى وجدت العيوب الاتية فى السيارة
1- انعكاس الشمس فى عيون السائق من شاشة السينسور الذى على التابلوه مابين الساعة الواحدة ظهرا والثانية بعد الظهر مما يعوق الرؤية للسائق
2- السينسور باك لايشعر بالاشياء الثابتة الا بعد الاصطدام بها
3- اتزان السيارة على الطرق السريعة يشبه بمركب تسير وسط الامواج العاتية مما عرضنى للخطر اكثر من مرة اثناء عودتى من شارم الشيخ وقد اكتشفت اخيرا سبب هذه المشكلة وهو ان وزن السيارة الحقيقى 1625 كجم علما بان وزنها حسب مواصفات المصنع والمكتوبة فى الكتالوج هو 1730 كجم وهذه اكبر مشكلة ومصيبة كبرى وهى المشكلة الاساسية )
4- زرار عدم دخول الهواء من خارج السيارة الى داخلها اثناء تشغيل التكييف يفصل بعد 5دقائق من تشغيله ولايعمل الا اذا تم تشغيله يدويا مما يؤدى الى اختناق من فى داخل السيارة بالدخان الذى يدخل الى السيارة حيث مطلوب منى ان اعيد تشغيله كل 5 دقائق
5- قفش مكابح السيارة فى السير البطىء
6- مسند رأس الكراسى الامامية يرتفع لاعلى عند تحريك الكرسى سواء للامام او للخلف والطبيعى ان يأخذ اتجاه لاعلى عند تحرك الكرسى للامام اوالخلف ثم الاتجاه العكسى للحركة العكسية الافقية للكرسى
وحيث اننى توجهت بشكواى الى جهاز حماية المستهلك التى تم قيدها برقم 140128وقد تحدد لى مقابلة يوم الاثنين 29-11-2010
كانت اللجنة مكونة من استاذ فى كلية الهندسة ومفوض من الشركة اكتشفت انه غير مفوض حيث انه رفض التوقيع على المحضر وقال انا غير مفوض بالتوقيع على اى شئ فقلت له لما انت مش مفوض انت جاى ليه
والاستاذ رأفت مسروجة رئيس اللجنة وشخص اخر لااتذكر وظيفته
فى البداية سألنى استاذ كلية الهندسة عن طلباتى فقلت له اصلاح العيوب التى فى السيارة او ارجاعها
ثم كان رد الشخص الذى قال لى فى الاول انه مفوض من الشركة
على العيب الاول وهو انعكاس الشمس فى عيون السائق من شاشة السينسور الذى على التابلوه مابين الساعة الواحدة ظهرا والثانية بعد الظهر
ان هذا الجزء من السينسور من تصميم السيارة وليس عيب وقد اعترضت على هذا القول لانه لايمكن تقبل وجود اى اجزاء تسبب انعكاس ضوء الشمس فى وجه السائق مما يعوقه عن القيادة وكان الواجب عمل هذا الجزء من مادة غير لامعة لاتعكس ضوء الشمس فى وجه السائق كما هو موجود فى الموديلات السابقة والموديلات ذات الفئة الاعلى ايضا لنفس العام

وكان الرد على العيب الثانى السينسور باك لايشعر بالاشياء الثابتة الا بعد الاصطدام بها ان السبب هو ركن السيارة بسرعة وهذا غير صحيح حيث ابلغته اننى اركن السيارة فى الجراج بسرعة تقترب من الصفر
وكان الرد على العيب الثالث اتزان السيارة على الطرق السريعة يشبه بمركب تسير وسط الامواج العاتية هو مااضحكنى سواء من استاذ كلية الهندسة او من مفوض الشركة حيث كان رد الاول انه لايوجد فى مصر طريقة يمكن اكتشاف هذا العيب بواسطتها مما جعلنى اوجه سؤال للجنة وهو لو كان لاتوجد طريقة بها يمكن اكتشاف هذا العيب فكيف تم اكتشاف نفس العيب قى سيارة اخرى منذ شهر تقريبا وقد تم نشر هذا الخبر فى الجرائد والحقيقة لم اجد اجابة من اى من الموجودين فى الجلسة علما بننى اكتشفت اخيرا السبب وهو ان وزن السيارة حسب مواصفاتها فى الكتالوج هو 1730 كجم ولكن عندما قمت بوزنها بمعرفتى لدى ميزان ديجتال هو 1625 كجم اى اقل 105 كجم
وكان الرد على العيب الرابع زرار عدم دخول الهواء من خارج السيارة الى داخلها اثناء تشغيل التكييف يفصل كل 5دقائق من تشغيله ولايعمل الا اذا تم تشغيله يدويا مما يؤدى الى اختناق من فى داخل السيارة بالدخان الذى يدخل الى السيارة
فكان ردهم انه من الضرورى ان يفتح لادخال الاكسجين حماية للسائق والركاب فقلت لهم ولكن هذا لايحدث اذا لم اشغل التكييف اى لو اننى اغلقت النوافذ كلها ولم اشغل التكييف فلن يدخل عادم السيارات من خارج السيارة الى الداخل فهل الحماية اثناء تشغيل التكييف فقط وايضا هذا العيب لايوجد فى السيارات ذات الفئة الاعلى موديل نفس العام فعند تشغيل زرار منع دخول الهواء من الخارج لايمكن ان يتغير وضعه سواء بعد 5 دقائق او بعد 5 ساعات هل الحماية للسائق والركاب فى هذه الفئة اعلى من الفئة S موديل نفس العام
عندئذ لم اجد اجابة من اى من الحاضرين

وكان الرد على العيب الخامس .... لااجابة وانما صمت
وكان الرد على العيب السادس مضحك جدا وهو انه حماية للسائق من الصدمات فقلت له معنى هذا الكلام ان السيارة s لاتوجد بها حماية للسائق حيث ان هذه الحركة الميكانيكية تعمل بطريقة طبيعية وهى انه عند ازاحة الكرسى للامام يرتفع مسند الرأس الى اعلى والعكس عند ازاحة الكرسة للخلف وليس كما يحدث فى السيارة E250 موديل 2010
المهم فى نهاية الجلسة دخل شخص اعتقد انه مسئول كبير فى جهاز حماية المستهلك سأل المدعو مفوضا من الشركة وطلب منه ملف المواصفات للسيارة وتصنيع السيارة فكان الرد انه لايوجد فى مصر ملف به مواصفات التصنيع مما جعل استاذ كلية الهندسة يرد بنفى هذا الكلام
ثم وجدت من يقول لى لو كنت مصمم على شكواك فمن حقك المطالبة بتحويل السيارة الى المختصين فى كلية الهندسة بعد دفع رسوم 15000ج لكى يثنينى عن شكواى
وكان تاريخ هذه الجلسة فى جهاز حماية المستهلك 29-11-2010 وحتى هذه اللحظة لم اجد اى رد لا من الشركة ولا من الجهاز الذى تمتلىء الجرائد يوميا بانه حامى حمى المستهلك
فهل هو هكذا بالنسبة لموديلات معينة ولايستطيع الاقتراب من ذات النفوذ

لذلك اعرض على سيادتكم مشكلتى وانا اتقبل من سيادتكم الحكم
علما باننى كلفت المحامى باتخاذ الاجراءات القانونية لرفع دعواى امام القضاء والذى نثق فيه ونعلق كل امالنا عليه فى نصرة الحق
مرسل لسيادتكم صورة من عريضة الدعوى التى تم رفعها على الشركة

عفت عزمى مراسل صحفى
عضو جمعية المراسلين
الاجانب بالقاهرة



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mostafa from cairo - EGYPT wrote:
Subject: Evaluation Daihatsu Egypt (Readers letter)
Company: Daihatsu
Service center: obour
Country: Egypt
City: Cairo

Company Rating: Excellent
Service Rating: Excellent
Sales Rating: Excellent

Comment:


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Essam Ghonaim from Cairo - Egypt wrote:
Subject: Hyundai Accent power steering (Readers letter)
I have a 2007 new accent and going ok. But I just heared that there is a problem in its electric power steering. Is there any? And is it better to be hydraulic or not? Thanks a lot


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Ahmed from Cairo - Egypt wrote:
Subject: Complaint Ford Egypt - Bad Service Center in ELObour (Readers letter)
I bought a ford focus 2010, there is a problem with the air condition.

I went to the service center of el-oubour, they actually did not do anything excpet wasting my time, they said they just take vacume of the air conditioning circulation promising it will be fixed but it was not and actually i lost trust of that center just as any egyptian agency that just wants to take our money without providing any service.

so I went to usual air conditioning center -usual non educated car maintenece man-, I was astonished of his proffesional behaviour as he checked the issue and told me it is a sensor problem, he refused to do anything as it is still in the period of warranty.

do you believe that, a man in the street is more professional and honest than the agency.


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ahmed talaat from cairo - egypt wrote:
Subject: BMW 3 Series 2012 launch in Egypt? (Readers letter)
Hi,

When will the BMW 3 series new shape 2012 will be in the market in Egypt and with what category they will start? do you have any idea about the specs or the price range? I heard there will be 316 1.6L Turbo.

appreciate your advise.

Regards
Ahmed

Editors response:
Dear Ahmed,
the locally-assembled BMW 3 series shall be launched in Egypt around May or June 2012. There are no confirmed information from BMW Egypt / Bavarian Auto about the specs and price range yet, but I expect the prices to be very competitive and better than the specs and prices of its competitors such as the Mercedes C-Class and the Audi A4.

BMW Germany will also offer a very large variety of engines, including a 1.6l Turbo, a three-cylinder engine as well as a hybrid-engine.

Check the comprehensive article and video about the 2012 BMW 3 series on our website. You will find lots of information there as well.

Regards,
Editor

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mohamed from cairo - egypt wrote:
Subject: passat (Readers letter)
hi,
am going to buy passat high line and i heared that passat has many problems specialy in the gear.
please advise me
thank you very much for your help
Mohamed

Editors response:
Dear Mohamed,

the 2012 Volkswagen Passat itself is very good and excellent car.

But the problem is the miserable service and bad reputation of the official Volkswagen dealer and service center in Egypt. We receive hundreds of complaints about the Egyptian Volkswagen dealer, Egyptian Automotive Company, through our website, auto arabia group on facebook and through our weekly live radio show on Radio Masr 88.7 !

Therefore I suggest for the time being you stay away from the current Volkswagen & Audi dealer in Egypt until a new importer is appointed by the Volkswagen Group in Germany.

In the meantime consider either a BMW 3 series, a Volvo S60 or a Skoda Octavia.

Regards,
Editor



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Mohamed from cairo - egypt wrote:
Subject: اسعار السيارات الاوروبية (Readers letter)
السلام عليكم ورحمة الله
كان عندى سؤال بخصوص اسعار السيارات الاوروبية بخصوص تخفيض الجمارك 10 % من اول 2012 امتى فعلا هيحصل

Editors response:
Dear Mohamed,
3alekom el salam.
It is correct that the every year since 2009 the customs on European-made cars have been reduced annually by 10 %. So, this means the customs for engine of 1600cc have dropped from 40, to 36, then 32 and finally 28% over the past 4 years.
Regards,
Editor

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Mohamed hamdy from Cairo - Egypt wrote:
Subject: Complaint General Motors Egypt & Mansour Chevrolet - Gearbox problems with Chevrolet Cruze (Readers letter)
انا عندي مشكلة ةع شيفورلية كروز موديل 2011 عامل بيعا اقل من 20000 كيلو و بعمل صيانة في التوكيل و من اول صيانة في تكة في الجير بوكس بتظهر عند النقلة 3 و كل مرة يقولولي في التوكيل لا ظباطناها ولا في جديد و اخر مرة قالولي غيرنا زيت الجير بوكس و 4 ايام و ترجع زي ماكلنت بيتهيالي عربية بي 125000 جنية و يحصل كدة
برجاء الافادة و المساعدة



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Ayman Sami from cairo - Egypt wrote:
Subject: Peugeot Egypt - Wagih Abaza complaint / No News ,No Reply (Readers letter)
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ayman sami from cairo - egypt wrote:
Subject: Complaint Peugeot Egypt / still have same problem (Readers letter)
Ahmed Sami from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Peugeot
Service center: Abaza
Country: Egypt
City: Cairo

Company Rating: Bad
Service Rating: Bad
Sales Rating: Bad

Comment:

I have Peugeot 307 SW,2007 from Wagih Abaza, for 4 years now i am suffering from the gearbox performance, i got news , that it is a common defaut in that model.
please help,
no one can fix the problem for me.

Editors response:
Dear Ahmed Sami,
we will forward your complaint to Peugeot Egypt and I am sure they will try to find a solution. You will hear from them soon. Please keep us updated with your case.
Editor

I HAVE THE SAME PROBLEM

Still no Answer or reply


Editors response:
Dear Ayman,
please make sure to call us next Tuesday during our live radio show on Radio Masr 88.7 ! if the phone lines are too busy make sure to send us an SMS to 8870 (between 4-7pm during the show) and make sure to mention your name, car model, short description of your problem and the fact that your reader's letter was published on our website.
Talk to you next Tuesday.
Regards,
Editor

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Mohamed Adel - محمد عاد from شبرا الخيمة - القليوبية wrote:
Subject: Complaint Hyundai Egypt Ghabbour / Hyundai Verna Taxi (Readers letter)
انا لدى سيارة تاكسى موديل2011 ماركة هيونداى فيرنا مواظب على الصيانة الدورية كل 5000كيلو بمركز صيانة ابو رواش وظهر عيب موجود فى الفتيس عند صيانة10000كيلو وتم تجاهلها من قبل مركز الصيانة وعند تعطل السيارة تم معالجتها عند صيانة15000كيلو بتغير الديسك والاسطوانة وطقم الدبرياج ورجع نفس العيب خلال صيانة 20000 كيلو وتمت ايضا تجاهلها وعند توقف السيارة تماما تمت معالجتها خلال صيانة 25000بتغير الديسك مرة اخرى وكل هذا تم خلال اقل من شهر ونصف وتم دفع مبالغ نقديه عاليه بخلاف مبالغ الصيانة الدوريه الباهظةوهى ليست سيارة للترفيه ولكنها سيارة عمل يومى متوقفة عليها دخل الاسرة فنرجو الاهتمام شخصيا من السيد محمد شتا


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alaa samy from cairo - egypt wrote:
Subject: kia sportage - what do you think? (Go to article)
كنت عاوز اشترى كيا اسبورتاج الجديده بس عرفت انها 1600بعض النا قالوا ضعيفه فما رايكم بصراحه خصوصا انها مش رخيصه

Editors response:
Dear Alaa,
the 1.6-liter engine of the KIA Sportage is quite okay for the size of the KIA Sportage. I only had a short test-drive, but it was not too bad.
I suggest you ask for a test-drive at the main showroom of KIA Egypt and try the car yourself. You will probably like it.
Regards,
Editor


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Sara from Cairo - Egypt wrote:
Subject: kia cerato - theft of master-key? (Readers letter)
Dear mr mohamed,
My car (Kia Cerato 2010) was stolen 2 months ago and i heared that a big number of Kia cerato cars was stolen too in the last period. Is it true that the master key of kia cirato is stolen or what is the problem and what can we do toward this problem, Is kia responsible for such disaster? Please help.

Editors response:
Dear Sara,
there is no such thing called 'master-key' for cars. A large number of KIA Ceratos were indeed stolen in Egypt. Some of them were re-sold in Egypt or disassembled and sold as spare-parts. A lot of cars were smuggled into Gaza (Palestine) through the Sinai and the Interpol has been active in this respect.
The problem of the KIA Cerato is that it apparently does not enough or effective safety and security features to make it complicated to steal the car.
KIA Egypt surely needs to take more action and install better security and alarm systems.
In the meantime you only have three other options: Either you install a new alarm system in your new or existing car, make an insurance against theft or simply get a different car until KIA Egypt offers better safety and security for its car.
I am not really sure if KIA can be made responsible for such thefts and the current instable and security in Egypt . Maybe you should the 'KIA Cerate victims group' on Facebook and consult an attorney in this matter.
Regards,
Editor

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Ramy from Cairo - EGYPT wrote:
Subject: Evaluation - Subaru Egypt / Abu Ghaly (Readers letter)
Company: Subaru
Service center: Abu Ghaly
Country: Egypt
City: Cairo

Company Rating: Average
Service Rating: Average
Sales Rating: Very Good

Comment:


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Tamer from Cairo - Egypt wrote:
Subject: MARKETING - facelift for website (Readers letter)
I really like your website and thinks its time for a nice good face lift for your website

keep up the good job guys

sincerely,

Tamer

Editors response:
Dear Tamer,
thanks a lot for your kind message and your encouraging words.
Rest assured that your IT department will surely do some 'face-lifting' soon :-)
Best regards,
Editor

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ahmed nagy wasfy from cairo - egypt wrote:
Subject: Nissan Sunny problems- warranty? (Readers letter)
انا اشتريت نيسان سنى موديل 2008 و خلال الفتره السابقه قمت بتغيير دفيرة الكهرباء 3 مرات و فى كل مرة يقولوا لى انه تم اصلاح عيب الصناعه الموجود فى الدفيره و تلافيه فى الدفيره الجديده و رغم ذلك يرجع العيب و هو عباره عن تعليق ال RPM عند 1.5 او 2 عند وجود السياره فى حالة المور و الان تم انهاء الضمان الخاص بالسياره فماذا اعمل و شكراً لكم


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malek from cairo - egypt wrote:
Subject: new car (Go to article)
thanks for your answer,

my budget, 95000 L.E, but I'm don't prefer Hyundai,
I've found Nissan 2012 & Kia cerato - Cerato - Gulf 2010

Awiting for your reply.

BR
Malek


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kareem saleh from cairo - el oobour wrote:
Subject: Problems with Ezz El Arab - Proton Egypt ! no spare parts available (Readers letter)
Dear sir,
I have a problem with my car & it's service center.

my car is proton waja 2010 & my service center is ezz el arab abou rawash. i think this this car is best in every thing when compared with its' competitors in the market but we have a very huge problem which is that spare parts are not found & very expensive.

Like i wait for change my box wheels form August to December to change it for the waiting list & this part not found and now the left mirror with its' base was broken & they told me again it is not found we will wait for the first shipment to send it from Malaysia and its' price is 715 LE without installation.

and if you want it very urgent you will duplicate the price that mean i will wait without left mirror for four months!

I'm very depressed from them, they didn't respect somebody who drives this car and how come to buy a car without found all spare parts?

i hate my car and i think I'll sell it as soon as possible.

help me for this and i want an advice for this car! is it really good or what??!!!!


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adel said from cairo - Egypt wrote:
Subject: Recommendation Chrysler Town & Country? (Readers letter)
I want to buy chrysler car ( town and country ) Pls give me advice about this car and what advantages and disadvantages for this car and what about spate parts axist in egypt or no .

Thanks advance


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ahmed talaat from cairo - egypt wrote:
Subject: VW Germany and VW Egypt? (Readers letter)
Dear sir,

Why is VW Germany not taking any action against VW egypt? do u think pressure can make them change the importer because actually their sales are being affected big time in Egypt, I am very interested in a VW but scared of after sales.


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ahmed from cairo - egypt wrote:
Subject: Hyundai Elantra or KIA Cerato - which is the better one? (Readers letter)
المفاضلة بين هيونداي انترا 2012 وكياسيراتو عادية وكوبية2012


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Mark Hany from Cairo - Egypt wrote:
Subject: The best car in the range of 130k to 150k (Readers letter)
Dear Mr. Sheta,
I really like this website and I admire your show in Radio Misr .
I want to buy a car in the range of 130k to 150k or a bit more expensive . I saw the new Hyundai Elantra and I really liked it but I heard that it is not stable on high speeds , I also saw the new Chevy Cruze and the new Kia Cerato which I heard that it isn't safety . I knew that the new ford focus is coming Egypt in two weeks , Shall I wait for it ?
I saw the new Jetta but I don't preferr it also I heard that it has a very bad resale. I really need your opinion .
Waiting for answer !
Best Regards,
Mark Hany


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Ahmed Saeed from cairo - Egypt wrote:
Subject: Honda City 2008 - problem in my car (Readers letter)
اواجه مشكلة في سيارتي الهوندا سيتي موديل 2008 مانيال و اكتفشفت انها منتشرة دون حل و هي ان مجموعة الخامس بها عيب و انها غير موجودة بالتوكيل و يجب احضارها من اليابان و تكلفتها 2400 ولكن المشكله هي هل من الطبيعى ان مجموعة الخامس تعطل بعد 3 سنوات و اريد لو تستطيعوا ايصالي بايميل الشركة باليابان او حلها



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Yousef from Giza - Egypt wrote:
Subject: New Card (Readers letter)
Dears,
Thank you for your help me and get your advice, i need to buy new car with range from 150K to 230K ,
I need to get your advice regarding the following options:
1) Nissan X-Trail
2) New Passat (1400 CC)
3) Kia Sportage
4) Or what else you recommend for me
Thanks in advance,


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mohamed hussein from cairo - egypt wrote:
Subject: KIA soul security system (Readers letter)
Dear Mr. Sheta
could you please advice me how to secure my kia soul , it is already come with smart key system but I hear the rumor that this kind of keys is copy able so some of my friends advising my to install the GPS & stop engine system with SIM card but I need your advice if my smart key system is enough or not !!!?


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John from Cairo - Egypt wrote:
Subject: Car Recommendation from (130,000 LE to 150,000 LE) (Readers letter)
Dear Mr.Mohamed,
I want to buy a New car in the range of 130,000 LE to 150,000 LE. I was thinking of the Kia Cerato 2012, Hyundai Elantra 2012 (First Automatic Category) and the Chevrolet Cruze 2012 but i heard that the stability of the Elantra was very bad at high speed. I need your advice to choose which one and if there is any better choices in the same range of price (If yes please write the price).Is the Ford Focus 2012 coming soon to Egypt?
Thanks,
John


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Inji Maged - انجي ماجد from Cairo - Egypt wrote:
Subject: مقارنة بين انواع السيارات (Readers letter)
اريد شراء سيارة جديدة هاتشباك ومحتاره بين فيات بونتو ودايهاتسو سيريون ارجو افادتي بكل مميزات وعيوب الاثنين للمقارنة بينهم لاني محتارة جدابينهما من ناحية الشكل شايفة ان البونتو احسن ومن ناحية
وسع العربية من الداخل بسمع ان دايهاتسو اوسع


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Marwa from Cairo - Egypt wrote:
Subject: Best time for buying car (Go to article)
First of all Thank you for the Article, it is very usefull.

what I understood, that the car prices are (or should be) decreasing in the market,I have sold my car and i want to buy another one.. could anybody advice me when is the best time to buy a car, should i wait until the car market is more stable?

Actually I don't want to be fooled by the car dealers and agents, customs in Egypt as they always do with us

Many Thanks,
Marwa

Editors response:
Dear Marwa,

the longer you wait the more the prices WILL go down for sure! Many car companies have already reduced their prices, some reduced 5000 LE others reduced up to 50.000 LE.

Definitely wait until the next motorshow, which should take place end of February. Anyway, the more you wait the more transparent and cheaper the car prices will be.

What is your budget anyway?

Regards,
Editor

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Ahmad Shawki from Cairo - Egypt wrote:
Subject: Speranza M12 ? Yes or no? (Readers letter)
Dear Sir:
I'm considering buying an M12 Speranza. I'm under no illusion as to the quality of Chinese cars. However I have a budget of 70-75, Being retired, it will almost have to be a cash purchase, plus I hate financing. I like the look of the car and the included options for the price range. My worry is the negative publicity one hears on social media sites, how true is it, and what is your honest opinion about the car and the reliability of service centers.
Thank you
Best regards
A. Shawki


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Ahmed Abu Bakr from Cairo - Egypt wrote:
Subject: Hyundai Elantra stolen - Important question (Readers letter)
I have elantra (automatic) 2012 at 4/1/2012 in the morning i didn't found my car and i have the two original keys of my car so,i am asking if the car can move without the keys?!!!(the strange thing that the alarm system didn't work when the thief was stealing it )
i contacted with GB Auto customer service department and i asked them the same question,they told me that it is impossible that the car move without it's keys so, i wanted to get sure , and i want to know if the engine can start without it's keys.
(Note : the elantra model 2012 which i bought was automatic not manual. )
i contacted with you because i lost my trust in GB Auto specially after my car got stolen
so, i wanted to know if the engine can start without the keys and what is the anti theft and safety specs of the car
please response as soon as you can.

regards,
Ahmed Abu bakr


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Ahmed from Cairo - Egypt wrote:
Subject: Which new car should I buy? (Readers letter)
hello Auto Arabia team,
1st of all, i would like to thank you for the effort you are doing to help Car owners in Egypt with the problems they are facing with the cars and the local dealers and helping them connecting with the mother companies.

i am planning to buy a car. i thought of 2 categories:
small SUV:
1)Nissan Qashqai: the car had very nice feedback in europe but i really don't know if the 1.6 engine is good enough for the car. Also till now there is no automatic transmission available in Egypt(dealer mentioned it will be avilable in Feb,do you have any info on that), the last thing is the poor interior design if compared to cars like VW passat of Kia sportage which is in the same category
2)Kia sportage, the car looks good option but is it really good value for money?! as the car looks so expensive specially its Korean at the end of the day (short lifetime compared to German and Japanese cars)
3)Skoda Yeti:looks very nice car but not available in Egypt (do you have any idea if it will be introduced to Egypt soon)
or the medium salon cars
4)VW jetta and passat: i excluded them since they have very bad agency in Egypt in addition to the gearbox issues and the high running cost (very high maintenance cost)
5)Honda Civic:looks nice option but the new model from outside does look as good as the old model, also the car is very near to ground which makes it very hard to deal with low quality roads.(same problem in VW as well)
6)Skoda Octavia: the car is very good but again the agency isnt that good.

Appreciate your advise and if you can recommend any of these based on your experience or any other car in the same pricing range.

Regards,
Ahmed


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naglaa from cairo - egy wrote:
Subject: Comparison - مقارنة (Go to article)
ارجو افادتى فانا اريد شراء عربية مستعملة فة حدود 27000 فقط و نصحونى بين الداييو الماتييز او العربية الصينى شانا بينى هل هناك ما هو افضل و ما ايهما اختار و شكرا

Editors response:
Dear Nagwa,

stay away from any used Chinese cars or Daewoo. Look for a used VW Polo, or any used European or Japanese car. You will surely find something within the 27.000 LE budget.

Look in el waseet newspaper and STAY AWAY from the used car market in Madinet Nasr!

Regards,
Editor

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Ayman Abu Alela from Tanta - Egypt wrote:
Subject: Volkswagen Jetta 2011 - Problems with Volkswagen Egypt (Readers letter)
I bought my 2011 Jetta at 15/9/2011, at 9000 Km I heared a noise coming from the gearbox at D2 Changing (discontinous defect) , in addition of a Kind of vibration in the car . Going to the agent in Egypt , they fixed the above mentioned defect by updating the car's software) which return again strongly when reaching 10000 Km , I visited the agent again but they didn't get where is the obstacle . I got a promise of sending my case to Volksvagen Germany but no reply till now . So , I am waiting for a reply from you or i find my self obliged to send a complaint to Consumer rights guard authority , because my car's case is a common on Jetta 2010 &2011


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Jihan Mohamad el-said from cairo - Egypt wrote:
Subject: Car recommendation for 150.000 LE budget (Readers letter)
thank you very much for this excellent site, pls help me buying a new car; I've used to drive Japanese cars (last one was corolla 2007, still with me) which I found so smooth and easy to use for a lady, also very good air-conditioning. I need a new Toyota corolla for 2012 but I don't find, have not they manufactured this year, due to the last earthquake?! or what.. if not, what other type of cars you recommend for me? thank you in avance for your help.. (by the way, my budget is around 150000 LE.)or little more.. Jihan

Editors response:
Dear Jihan,
thanks for your message. i am glad you like our website.
Just like many other car company in Egypt who suffered during the turbulent last months, also Toyota Egypt did not import many cars since last March. If they do not have any 2012 Corolla models available, then it is their bad luck.
In this price range you have many options, such as Seat Leon, various Citroen models, Renault Fluence, or Skoda Octavia.
If you are looking for a 'lady-like' car you might also check the small but exclusive Fiat 500 or the sporty '3-door' Hyundai Veloster. If you can go up to 170.000 LE you could also go for the KIA Sportage Compact-SUV.
I personally would prefer the Seat Leon (with ESP), Octavia (shape will be changed in 2012), Fiat 500 (big eye-catcher) or the sporty-looking Veloster.
Good luck.
Regards,
Editor

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Malek from cairo - egypt wrote:
Subject: Nissan & Kia (Go to article)
برجاء الافادة في المفاضلة بين سيارة نسيان صني 2012 و سيارة كيا سيراتو 2010 (مستعملة - بحالة جيدة) حيث انني اخشي السيراتو في معامل الامان نظرا لكثرة حوادثها.
وشكراً

Editors response:
Dear Malek,
since you care for safety I would consider a different brand than the two you mentioned, e.g. the Hyundai New Accent 2010. What is your budget anyway?

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Ehab Ghanem from Cairo - Egypt wrote:
Subject: GENERAL (Readers letter)
Good day to the Great team and Respect to Mohamed Sheta,
I had an inquiry sent to the radio program but because it is related to a specific brand, i was advised by Sheta to contact you directly.
I am about to make an investment in a new Jeep Wrangler.
I heard news about a new Model for 2012 with a 3.6 instead of 3.8 engine and higher hp (Pentastar).
I need to know details please..
- is it originally a rumor or a fact?
- Release date to the Egyptian Market.
- Expected Price.
- any changes internal or external.

Thank you all for your great and continuous efforts and support..

You are making a great difference.

Ehab Ghanem

Editors response:
Dear Ehab,

thanks a lot for your kind and encouraging words. I am glad you are enjoying our website and radio show.
We already talked last August about the new Pentastar V6 engine for the 2012 Jeep Wrangler.

Chrysler in the USA is fitting the new 3.6-liter V6 (285 horsepower / 352 Nm torque) and five-speed automatic to the 2012 Jeep Wrangler, providing more power and better fuel economy. The Pentastar V6, which replaces last year's 3.8-liter unit (235 horspower / 291 Nm), and the five-speed, which supplants the previous four-speed transmission, are both shared with the 2012 Jeep Grand Cherokee.

Unfortunately and as expected from the incompetent management and PR department at Jeep & Chrysler Egypt they are not announcing when the new V6 Pentastar will be released in the Made-In-Egypt Jeep Wrangler, in order to get rid of the existing stock of old Wrangler models.

Just the same unprofessional and rip-off behavior when they introduced the facelifted 2010 Wrangler without prior notice. Many Wrangler owners bought the old Wrangler version just a few days or weeks before the new interior was offered with the facelifted model in Egypt.

The expected price should not be more than the current price. Under the current market circumstances I can even imagine the price will be reduced or they do the same like Bavarian Auto Group did with the BMW X1, when they offered a 50.000 LE cheaper version.

Call Chrysler Egypt and ask them about the release date. If they refuse to tell you any date, then go for the BMW X1 (289.000 LE) or the KIA Sportage (170.000 - 220.000 LE).

Thanks again for your kind words and good luck with your decision.

Regards,
Editor

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osama youssef from cairo - egypt wrote:
Subject: Tata Nano / Nano Egypt - العربية المصرية نانو أيجبت (Readers letter)
كنت عايز أعرف رأي حضراتكم في العربية نانو ايجبت


Editors response:
Dear Osama,

this so-called 'Nano Egypt' is nothing more than a cheap and low-quality 'Chinese' copy of the orginally Made-In-India Tata Nano.

It is a shame that this person called Ghazi is claiming for himself that he invented this car. In some Western countries you would have been able to sue him in court for stating such false claims.

I hope somebody sues him in Egypt as well for misleading the public and stating false fact for a product he wants to sell.

Regards,
Editor

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Mostafa Osman from Cairo - Egypt wrote:
Subject: GENERAL (Readers letter)
Hey there;
I listen to your program at Radio Misr, Now i have to buy a car with (somehow) little budget. My budget is about 80,000 and i really don't know what to buy, am not good in cars and don't know what would be the best car within this budget !!

Can you help me in that! i hope that u would support me in this issue.
thanks in advance, waiting for your kind reply ...

Editors response:
Dear Mostafa,
you do not have many options in this price-range. You can check Suzuki Celerio, Renault Logan, Renault Sandero, Hyundai i10, Kia Rio or Renault Symbol.
What do you need the car for and how will you use it (travel, downtown, etc.)?
Regards,
Editor

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Reda Gamal from Cairo - Egypt wrote:
Subject: Nissan Sunny problem solved - Thank you! (Readers letter)
الاستاذ/ محمد شتا
السلام عليكم ورحمة الله وبركاتة
بداية أود أن اسجل شكري العميق لكم ولراديو مصر لإتاحة الفرصة لعرض مشكلتي مع سيارتى النيسان صني سوبر صالون 2010
حيث أنه في اليوم التالي لإذاعة مشكلتي ، قام كبير مهندسي مصنع نيسان بالإتصال بي وحددنا موعد للقاء في المصنع وقام بإعطائي سيارة بديلة لحين إصلاح سيارتي
وبعد أسبوع قمت بإستلام السيارة بعد أن قاموا بإصلاح العيب ، ليس ذلك فقط بل قاموا وفي إطار سياسة إرضاء العميل بإعطائي صيانة الـ 20000 كيلو مجاناً شاملة الزيوت والشحومات وقطع الغيار
لذا أود أيضا أن أسجل شكري العميق لكل من المهندس / ماجد محمود والمهندس / احمد علي كل ما قدموة لي من معاونة وحسن استقبال
شكرا لسيادتكم


Editors response:
Dear Mr. Gamal,
I am glad we could help and I am glad that Nissan Egypt solved your problem in a professional and satisfying way.
Regards,
Editor

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Mohamed Diab - محمد ديا from cairo - egypt wrote:
Subject: Complaint Honda Civic 2010 - Warranty issue (Readers letter)
انا عندى سيارة هوندا سيفك موديل 2010 عداد 44000 كم والضمان حتى 125000 كم فوجئت بان قاعدة الموتور قد انكسرت وعندما ذهبت للتوكيل قالوا انك خارج الضمان بحجة اننى غبت 3 مواعيد صيانة مع العلم بأن هذة شكوى عامة فى السيارة السيفك
فأرجوا الاهتمام بهذة الشكوى وتبليغى بما العمل


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sameh mandour from Giza - Egypt wrote:
Subject: Complaint Chevrolet - General Motors Egypt / Mansour Service center - (Readers letter)
الرساله دى علشان عايز اعرف التصرف الى عملته صح وايه مدى الضرر.انا عربيتى شيفروليه لانوس وبعمل الصيانه الدوريه كل 5000 عند صيانة ال25000 المهندس قالى فكرهم المره الجايه يغيرو التيل .فى المره الى بعدها بفكر المهندس قالى لا التيل الامامى كويس مش محتاج تغيير ....المره الى بعدها المهنس لقيته بيقولى هنحتاج نغير دسكات امامى وهتتكلف 1200 ج فبقوله ليه قالى علشان التيل اتاكل وجرح الدسكات قولتله لا يبقى التكلفه على الصيانه لأن التقصير من عندكو وحكيت الحكايه اختفى ورجعلى قالى لا احنا معندناش تقصير هتغير الدسكات ولا نقفل العربيه على كده،طبعا اتجننت وكلمت مدير السيرفيس وفى الآخر قالى المهندس ان التغيير على حسابهم وبعد ما العربيه خلصت براجع كرت الصيانه بالصدفه لقيتهم خرطو الدسكات بكلمه وبقوله يعنى على كنت هتغير الدسكات وعليكو تخرطها قالى لا المهندس فهمك غلط هو الى كان هيحصل انها تتخرط هى بيبقى ليها عدد معين من المرات قبل التغيير ولقيته تحمل بالمره الصيانه الدوريه .حوالى 300 ج فمش عارف ايه رايك فى الى حصل


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ahmed zaki from cairo - egypt wrote:
Subject: Complaint Speranza Egypt - Speranza 516 (Readers letter)
عندي عربية اسبيرانزا 516
التوكيل عاوز يغيرلي راس كوبلن علشان كاوتشة الكوبلن اتقطعت
وقام بخرط الطنابير و تغيير التيل و بعد ما خرجت من التوكيل الطنابير بدات تصفر رجعت لمدير المركز و طلبت تغيير الطنابير قال لي مافيش توكيل في العلم بيغير الطنابير في الضمان
وتم تغيير المساعدين في صيانة ال35000 و بعد كده المساعدين زي ما هى بتخبط
المفاجئة الكبرى سمعت صوت في الفتيس اضطريت اروح لمركز خارجي و قمت بتغيير الكوبلن و اتضح لي انه كان متركب غلط


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mohamed from cairo - egypt wrote:
Subject: Volkswagen Polo - tire problems (Readers letter)
Dear sir,
I have a VW polo model 1997 (1300 cc)
Due to the deep uncovered holes in the streets, each time the wheel drops in a hole, it gets bent and the tire goes flat.
This accident gets more often in the past months.
I thought to equip my tires with internal tubes (instead of tubeless tires) to reduce these annoying events.
I even thought that the wheels became weak and I should replace the 4 of them.
Could you please advise me what to do?

Editors response:
Dear Mohamed,
internal tubes will probably not help much. What tire size are you using? I assume you are using low-profile tires. If that is the case, then I suggest you change them to a different size with a larger 'tire-belt'. Please send us the tire size you are using now.
Editor

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mohamed from cairo - egypt wrote:
Subject: Complaint Speranza Egypt (Readers letter)
أنا عندي سيارة اسبرانزا 516
التوكيل في آخر صيانة لي ركبلي بوجيهات إيرديوم عليها علامة الشركة الأم الشيري
مافيش 500 كم العربية نتشت
رجعتله
غير لي البوجيهات مجانا وفورا
ضبطت العربية
بعد 11000كم وبمرور6شهور
ظهرت نفس المشكلة
فكيت البوجيهات لاقيتها لادعة من عند الجزء الخارجي الذي لونه ابيض
3بوجيهات عاملين لون بني
وريتها للميكانيكي قاللي مرطبة
المهم السيارة اصلا كانت نازلة ببوجيهات 3 شمعة
بس حسيت ان الايريديوم آداءه افضل فقررت اغيرها مثل التوكيل
في آخر صيانة
فقررت اشتري بوجيهات دنسو ايريديوم بدلا من 3شمعة
للأسف لاقيت في نتشة بسيطة
لكن وأنا بغير البوجيه في سلكين بوجيهات باظو مني
حيث اتخلع جزء من الكابل الذي يمسك برأس البوجيه
اشتريت سلوك جديدة
وركبت البوجيهات الجديدة
طبعا النتشة اختفت
لكنها أحيانا تظهر بعد ما ارفع رجلي من على الدبرياج في النقلة الثانية فقط
ولمرة واحدة فقط
فهل سبب ذلك ان سيارتي لا يصلح لها البوجيه الايريديوم
ارجو الافادة


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Ahmed Mohamed Elsayed from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt - Ghabbour / إهمال في الصيانة الدورية في غبور أبو رواش (Readers letter)
السلام عليكم ورحمة الله وبركاته
انا عندي سيارة نيو أكسنت سبورت موديل 2010
باعمل صيانة بانتظام كل 5000كم مع التوكيل في مركز أبو رواش
العربية عاملة 36700كم
بعد الصيانة الأخيرة 35000
سافرت مرتين من القاهرة الى بورسعيد ورجعت (طريق مسفلت ومستوى بدون السير في أي مطبات تعرض السيارة لمشاكل فنية)
ظهر يوم الأحد بعد عودتي بيوم واحد من بورسعيد ان في صوت نقر في العفشة اثناء سير السيارة على اي طريق غير مسفلت او اي مطب حتى ولو حصوةصغيرة والصوت يقلق وحاسس انه بيزيد طول ما انا ماشي
قلقت جدا لذا اتصلت لحجز موعد صيانة طارئة يوم الاثنين لظهور صوت التخبيط والنقر وخوفي ان يكون هناك كسر في اي من اجزاء العفشة او المساعدين وفوجئت بالرد ان العدد كامل ولابد ان انتظر يومين للحضور بالسيارة مهما كانت المشكلة فيها.
لم استطع الانتظار وتوجهت الى أقرب مركز خدمة في اول محطة بنزين قابلتني بالمعادي وكان مركز خدمة في بنزينة شل لأن كل الورش قافلة يوم الاحد
وفوجئت بعد رفع السيارة ان مسمار الميزان مفكوك وعلى وشك السقوط من مكانه وبفحص باقي مسامير العفشة وجدت جميع المسامير بالعفشة تحتاج الى تربيط بشكل كبير رغم ان صيانة الـ35000 لم يمر عليها اسبوعين وصيانة الـ30000 لم يمر عليها شهرين!!!
مما اثار تساؤلي حول ما أدفعه كل مرة في التوكيل في كل مرة صيانة حتى لا أتعرض لمثل هذه المواقف على الطريق وحتى لا يعرضني اي عطل الى الخطر على الطريق.
قمت بالاتصال بمركز الصيانة لعمل شكوى ثم تلقيت مكالمة من موظفة تعتذر عن ما حدث.
فهل سيكون الاعتذار كافيا لو أدى هذا الاهمال الى حادث قد يدفع قائد السيارة حياته ثمنا له؟؟
من فضلكم ارجو الافادة: ما الاجراء القانوني الواجب اتخاذه تجاه هذا الاهمال حيث اني لم اقبل اعتذارهم البا رد؟؟
وهل من المنطقي ان تكون اعمال الصيانة الدورية تتم بانتظام وبالطريقة المثلى ويحدث مثل هذا الموقف الذي قد يسبب كارثة لقائد السيارة نتيجة اهمال عامل في ربط العفشة بشكل جيد يؤمن السيارة وقائدها على الطريق؟؟؟؟
في انتظار رأيكم الثمين حيث اني اعتز برأي أهل الخبرة وشكرا جزيلا لكم.


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amgad akabawy from cairo - egypt wrote:
Subject: Complaint Hyundai Egypt - Ghabbour / غبور أبو رواش (Readers letter)
أمجد العقساوى عندى سياره هيوندارى نيو أكسنت 2011 محجوزه فى مركز صيانة أبو رواش من 35 يوم حتى الان بسبب عدم وجود كمبيوتر لها فى كوريا و لللاسف الشديد انا سيارتى عامله 13450 ك من شهر 8/2010 و اعمل الصيانه الدوريه لها فى التوكيل و لكنى ذهبت بها للتوكيل أكثر من 6 مرات لارتفاع الحراره بشكل مفاجئ ووقوف السياره من لاضطر طبعا لنقلها لمركز الخدمه و تم تغيرر الرادياتير 3 مرات بالاضافى الى الترموستات 3 مرات و غطاء الرادياتير و قربة المياه و برضه مافيش فايده و فى النهايه انقطع الانذار بالسياره و السنتر لوك لوك كان لايعمل بصوره جيده ده بالاضافة الى العيب الاساسى و هو أرتفاع الحراره و فى النهايه أكتشفوا إنه عيب فى الكومبيتر الخاص بالسياره هو اللى بيعمل كل ده طيب و فين الكومبيتر فى كوريا و كوريا مش عندها الكومبيتر جاهز لازم يتصنع و حتى الان لايوجد جديد فى مركز خدمة أبو رواش من دير المركز و مدير قطع الغيار و رؤساء قطاعات الصيانه و قطع الغيار و خدة العملاء و كله حاضر أحنا اسفين و الله الكومبيوتر جاى و حتى الان مافيش فايده و للاسف الشديد أن مافيش واحد من هيونداى يتصل بيك و يقولك حاجه أو يعرفك حاجه أو حتى يحسسك أن أنك بنى ادم المقروض حد يرد عليك و يطمنك على مالك أو تقوم شركه المفروض أنها كبيره بتقديم أى نوع من التعويض بأى صوره لمعالجة خسائرى طوال الفتره الماضيه و تعطيل كافة أعمالى ووقف حالى لهذه الدرجه


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Hanan from Cairo - Egypt wrote:
Subject: Complaint Renault Fluence - Warranty for remote control battery & wipers (Readers letter)
Please advice whether the remote control battery and wipers are included within the Renault Fluence service warranty since Renault maintenance center (at oboor) refused to replace them within the 5000km maintenance service and asked me to buy them separately from damascus street where the battery costs 150 LE and wipers 650 LE. Is it true that these items are excluded from warranty?!!!

Editors response:
Dear Hanan,
your complaint has been forwarded to Renault Egypt. I am sure they will get in touch with you soon. Please keep us updated with your case.
Kind regards,
Editor

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Amro Rizk - عمرورزق from الهرم - EGYPT wrote:
Subject: Evaluation -- Opel Egypt / Mansour (Readers letter)
Company: Opel
Service center: مركزصيانةمنصورأوبل
Country: Egypt
City: الهرم

Company Rating: Average
Service Rating: Good
Sales Rating: Good

Comment:

السلام عليكم مشكلتى بخصوص الصيانةامتلك سيارة أوبل فيكتراموديل2002وقمت بعمل سيرفيس للسيارةبمركزمنصورالموجودبالطريق الصحراوى وقاموابتغييرسيركاتينةللسيارتى خاص با1600ccمع العلم بأن سيارتى2000 مما تسبب لى بضرر ومشاكل وأرجوا من حضرتكم المساعدة فى أخذحقى من هذه الشركة وأرجوا الاتصال بى لمعرفةالمزيدعن هذه المشكلة


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Mohammad Mohey from Cairo - Egypt wrote:
Subject: Question about Nissan Sunny 2012 (Go to article)
سيدي الفاضل انا اريد ان اشتري نيسان صني 2012 ex اتوماتيك والكثير يخوفوني منها لانها تجميع مصري

Editors response:
Dear Mohammed,
I personally do not recommend the 2012 Nissan Sunny. First, it is a very old shape. Secondly, it is Made-in-Egypt. Thirdly, there are many better Korean and Japanese competitors in this segment.
Regards,
Editor

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Ahmed from Cairo - Egypt wrote:
Subject: Volvo S40 2006 (Go to article)
Dear sir,

I got volvo s40 2006. I suffer from gear box and torombet el banzeen (fuel pump) alot.

Finally my engine was cracked and the new one at ezz el arab costs. 50.000 LE and i sent to volvo in sweden they told me the guarentee is for 3 years only.

Editors response:
Dear Ahmed,
did you buy this car as a brand-new car or used car?
if it was a new car, then please send the complete service history of the car and we will try to help you.
If you bought it as a used car, then maybe you should look for a used engine. It would be much cheaper.
Regards,
Editor

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esmat fawzy from alexandria - egypt wrote:
Subject: comments on the VW image in Egypt & Meast (Go to article)
I wish to comment the bad image of the VW in Egypt & Middle East market and I am asking why the editor has not addressed the reasons behind this bad image in the subject area or at least addressed the real reasons so they can allign the efforts to prevent reoccurence and improve this image in the future .
I can see that the main issues need to be addressed are the expensive maintenance as well as the poor technical support provided by the local dealers , and the service after sale and all of these reasons not available in Europe zone .


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mariam safwat from Cairo - Nasr city wrote:
Subject: Complaint Hyundai Egypt - Ghabbour (Readers letter)
After Good Day,

I would like to represent my complaint about my Hyundai I20 Car, Model 2011 – Motor Number 141159 – chassis number: 255476 as follow:

First I booked my car on Dec 2010 & the receiving delayed due to 25 January revolution or due to color & after many promises & trials from El Oubor Branch through Mr/ Ezzat I received it on March 2011 since the maintenance of the 1000 I found many defects & the maintenance center refused to fix it such as :

1- The leak of Koplan oil & oil seal
they said that the spare part isn't found & after the interfere of some engineers they got the part after 2 days instead of 2 weeks
2- A defects in the steering wheel box & also the spare part came after 1 month & half
3- Then I found a defect in the brake & a deviation to the left in the steering wheel till today & on the maintenance computer there is no i20 & they kept to register it as i10 till I object so they registered it as i30

Knowing that I went to maintenance center more than times & in each time I got the car with same defects & finally they said that it is manufacturing defects & they can't be fixed

Then I went to the director office Mr/ Ibrahim Naguib & his secretary Mrs/ Maram refused to let me meet him & directed me to Mr/ Alin. Also his secretary Mrs/ Gina refused to let me meet him & entered me to Mr/ Yasser Mostafa & he was very uncooperative or Helpful & told me that I can go to the Consumer Protection Agency (CPA) in a very rude way that I totally didn't accepted or expected from a director in Hyundai that he supposed to be in his place to help me

I went to the CPA & made a complaint then I received a call form Engineer/ Samy Samir informing me t come & to enter the car again in maintenance center on 10/12 & it wasn't the first time that I receive the car with the same defects before the deadline of closing the center by 5 min only in presence of Eng./ Ahmed Farid & they refused to let me try the car before receiving it

I made more than 10 complaint & each time I receive a call from your respectable Customer service with a promise of speed feedback

All the above cost me a lot of financial losses & tally lose confidence in Hyndai Company which lead me to make another complaint in Hyundai Korea.

Finally I have met Mr. Alan in Hyundai Allocation based in Abo rawasch and he was very kind man and he offers me two choices to choose from, the first they tries to maintain my car in the nearest time , the second is to exchange my car with another one in any model .

After this meeting he send the lorry and had taken my car to the maintenance centre , that’s all was for ten days ago and yet they didn’t decide how to do for me, yesterday on Wednesday 21 December they called me by phone and told me they will offer my car for sale and will see how much will gain in order to change my car with another one.

All this and I still have problems in going to work every day this plus to the big financial cost to reach my baby for kg2

At last I hope you can follow this complaint and see how much bad treatment your agent do with us every time we try to know about my car, nowadays you know that my country Egypt has a lot of trouble in respect to the safety case so how much it costs me to go away another car nor my own car.

Eng. Samy call me in the last time and make changes in the Agreement of Mr. Alan with me
On the past Thursday the agent called me told me that my car due amount of 65000.00 L.E and they told me if I want to change by another car I have to pay the difference above this amount they specifies for me.
I was so sad to hear about that I don’t want to offer my car for sale, I just want to change my car with another one in the same model with no faults of manufacturer

That’s all I need from your representative in Egypt( Hyundai Egypt)

I hope you can enter into this case and try to solve it to me please.

I’ll be very thankful for you and very kind of you to do this.

Thanks very much and best regards

A Prompt feedback & convenient solution will be expected before I took any legal action toward against Hyundai Egypt / Ghabbour.

Mariam Safawat




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Mohamed Aboulfadl from Cairo - Egypt wrote:
Subject: Attention: Mr. Sergio Marchionne /CEO of Chrysler Group LLC (Go to article)
Dear Sir

thanks a lot for your concern and efforts, kindly find below case updating ( 2 days ago), Chrysler Egypt ' CEO withdrew his words and didn't fullfil his promises , please go through the following story and see how things run inside such a monstor Global Company.


Attention: Mr. Sergio Marchionne /CEO of Chrysler Group LLC

We, Gulf Limousine, enclose a copy of the last Mail sent from Chrysler Egypt’CEO Mr. Maciej Ratynski dated 19-12-2011 informing his manager with the following : (Emad, we have to change the tone of this conversation Customer for 60 days failed to declare and pay customs duties for his car so the option to replace it is not valid anymore, We are willing to repair it at our cost as our good will, but the time for him to drive our replacement car is running out. Please let me know Your opinion
M)

we replied :

Dear Maciej

I am afraid I feel obligated to express our disappointment at the way you have dealt with this entire situation. You are trying to burden us with responsibilities that should not be our concern. The simple fact remains that we have purchased a vehicle from you. The vehicle caught fire and threatened lives because of a manufacturing problem. You are obligated to replace the vehicle with a new one with the same conditions. As for the recalled vehicle, whether you should pay its customs to use it as spare parts or simply do whatever you feel like with it; I am compelled to assure you that this should not be our concern.
It is obvious to us now that you have treated a serious issue with an evasive attitude and you leave us no choice but to resort to legal action to preserve our rights through the courts (The costs of starting this action will also be added to Gulf Limousine claim) Unless this matter is satisfactorily resolved within the next 14 days by:

1- Replacement of the vehicle with a brand new one not a model of 2011 products as we do not trust that model any more, most people are of the same opinion.
2- A suitable compensation that matches the gravity of the accident witnessed by no less than 30 witnesses who are willing to confirm our allegations.
3- I have injured my back while trying to pull the Vehicle out of the desert (medical report ready upon request), therefore full reimbursement is expected.

Regards

Aboulfadl

Gulf Limousine




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Sherif Omran from Cairo - Egypt wrote:
Subject: Volkswagen Passat slip ring (Readers letter)
Kindly be informed that I have big problem in my Volkswagen Passat in slip ring (Function connection of steering wheel).

It was stopped working without any reason (Make air bag fault and horn stopped).

I had change it with now one then it's working nearly two months only then horn stopped again, I had asked a lot of people about this fault and found that too much of them had facing the same problem

We need your advice to make complaint in Volkswagen in Germany because our dealer in Egypt is very expensive and working with very bad manner (Bad view of Volkswagen Company).

Best Regards
Sherif Omran



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Sherif Hegazy from Giza - Egypt wrote:
Subject: Good work! (Readers letter)
Good work

Editors response:
Thanks,
Editor

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Mohamed Aboulfadl from Cairo - Egypt wrote:
Subject: Jeep Grand Cherokee 2011 caught fire and threatened lives / Accident during Jeep Club of Egypt event (Go to article)
Dear All

I would like to congratulate you on such a massive show you are producing here! Keep it up please ,we need it badly.

Kindly find below my tragedy story with Chrysler Egypt .



Attention: Mr. Sergio Marchionne /CEO of Chrysler Group LLC

I enclose a copy of a complaint letter I sent to Mr. Maciej Ratynski dated 23-10-2011 as We have not yet had a satisfactory response, especially after the unexpected and inacceptable conduct from Egypt Team Dated: 31-10-2011 when they suggested that they plan to send the damaged part of the Vehicle to USA for repair. WE Gulf Limousine count as a very Loyal Customer to Chrysler products and therefore we have given you reasonable opportunity to resolve our complaint in a suitable and satisfactory way. You have failed to do so.

I have now been left with no alternative but to seek legal redress through the courts (The costs of starting this action will also be added to my claim) Unless this matter is satisfactorily resolved within the next 14 days by:

1- Replacement of the vehicle with a brand new one not a model of 2011 products as we do not trust that model any more, most people are of the same opinion.
2- A suitable compensation that matches the gravity of the accident witnessed by no less than 30 witnesses who are willing to confirm our allegations.
3- I have injured my back while trying to pull the Vehicle out of the desert (medical report ready upon request), therefore full reimbursement is expected.


We look forward to hearing from you and to the resolution of this problem. We will wait for the next two weeks before seeking legal alternatives after resorting to the top Chrysler management for proper resolution.

Please contact me through my Email address



Dear Mr. Maciej Ratynski

We are “Gulf Limousine”; a company based in Egypt and operational since 1978. We own a fleet consisting of 68 vehicles out of which 22 are Chrysler manufactured vehicles – mostly 4X4 cars. We serve a high profile customer list mainly in the Tourism and Petrol sections.

Recently, one of our Partners; Mr. Mohamed abou El fadl and his family were on a Safari ( Dated 21/10/2011)with the “Jeep Club of Egypt” driving a Jeep Grand Cherokee 2011 Model
- Date Of Purchasing : August 2011
- Motor No . 60881105
- Chassis No. 665768
- VIN No. 1J4RR5GT1BC665768
that we recently purchased from your local dealer “Tarek Ismail”.

While trying to mount one of the dunes, amongst 30 other shocked off- road riders driving various brands of vehicles, amongst which yourself Mr. Maciej Ratynski – CEO Chrysler Egypt – who witnessed Mr. abou El Fadl’s “Grand Cherokee” suddenly burning from the chassis and the engine.

It was a horrifying, unexpected life threatening incident for Mr. Abu El Fadl and his family, especially from a brand new supposedly trustworthy off –road vehicle manufactured by Chrysler.

The traumatic experience continued during the need to pull out the vehicle through sand dunes and after several attempts, a Toyota “Prado” was able to do the job in a horrifying trip back to base before night fall.

Dear Sir, it is with a lot of disappointment that we have to hold a new 3 vehicle order until this incident is thoroughly investigated and properly dealt with.

We resort to Chrysler’s management because of the gravity of the incident which resulted in totaling a brand new, high-end; Chrysler manufactured vehicle and a life threatening experience for one of our executives and his family.

We, therefore expect the following:

- Replacement of the vehicle with a brand new one.
- Provision of a proper vehicle for the use of Mr. Abou El fadl until his “Grand Cherokee” is replaced.
- Soonest meeting to discuss some issues concerning its subject.

We hope that Chrysler’s action matches the gravity of the incident and assure you that in case of failure to do so; we will take every available measure to assure proper indemnification both morally and materially.
P.S:

- Vehicle is currently being inspected by “Abu Ghaly Motors”.


Thanks in advance for your swiftly response.


Proven pics are available upon request.

Regards,
Aboulfadl






Editors response:
Dear Mr. Aboulfadl,
first of all we are glad that known of your family members were hurt in this accident, when your 2011 Jeep Grand Cherokee catched fire.
We will forward your complaint to Jeep/Chrysler Middle East as well as to the Jeep/Chrysler headquarter in Detroit (USA).
Please keep us updated with your case or any other similar cases which happen during or outside the Jeep Club Egypt event.
Regards,
Editor

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Sherif from Cairo - Egypt wrote:
Subject: Complaint Toyota Egypt / Toyota Corolla (Readers letter)
Good day

kindly note that i bought a new 2012 Toyota Corolla 12 days ago on the 6th of december 2011 from Toyota Egypt-abassia premises but i noticed that the car deviates towards the left so i reached alkattamya service center yesterday to adjust this deviation but they couldn't fix it despite the long stay from 9 am till 3 pm while the car is on the tool i noticed that not all the readings gives green as it should be so i asked the engineer to let me see the car in which i noticed that they are adjusting the car on a different models (not 1ZR FE) so i asked him about this difference in which he tried to convince me that all the cars are the same but i didn't convinced with this so he asked the service center manager to handle the case with me and he told me that he reffered to the technical team in which they informed him that they will provide the center with the correct cd which have the correct software for this model and i should wait about one week to install the software, so i wrote a complaint with the incedent but i surprised today when i received the reply that all what i have is to wait till they arrange the software issue and all what i have regarding the warranty is the coming three years to fix the problem and it will never be happen to replace the car even the problem still persist noting that the car mileage was 726KM only when i reached the service center.

so i'm asking the company to solve the problem for me immediately even if it needs to be replaced with a new one as it's not logic to buy a new toyota car and then spend all my time at the service centers trying to fix the car

Thanks

Sherif


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Waleed Fawzi from Cair - Egypt wrote:
Subject: Complain about Kia Authorized Dealer EIT (Readers letter)
In May 2011, I bought a new KIA Carens from EIT (Egyptian International Trading Agencies) the authorized dealer for KIA in Egypt.

Last month The Radio stopped receiving any reception. Since the vehicle is still in under warranty (7800 km ), I took the vehicle to EIT in Roxy Square.The service engineer told me that the Roof Assembly Antenna is broken (User Fault ) and I paid 401 EGP to replace the antenna.

After I returned home, I check the old antenna and it was not broken and that there was nothing wrong with it. I also noticed that there is a small electric circuit in the antenna that could be the root cause of the problem.

Conclusion

- EIT did not want to replace the defected part under the warranty and make the customer pay for a defected part.

- EIT do not honor the warranty that they provide on there vehicles.

I have old parts, Receipt and all documents to prove my story.

Thank you in advance for your help


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basem from giza - egypt wrote:
Subject: Complaint Chevrolet & General Motors Egypt - Broken Captiva (Readers letter)
Dear Editor,

this is a complaint about my Chevrolet Captiva 2010 which shows problems since i have received it in August 2010.

But the current problem is on 25000km power steering broke down and they replaced it in service center.

On 30000 km it broke down and they tried to fix the problem since then. They replaced the faulty parts three times. Then a commitee from General Motors invistegated the car and they told me
they have to replcae the complete power kit for the car and since 4th of december car retained in service center.

I will never have confidence in this car again, especiallly since it is a safety issue. In addition to that I started to smell something is burning and I have been told that it is leaking power oil which is burnning!

So please help me to replace this faulty car.




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Haysam from cairo - egypt wrote:
Subject: comparison test - what is best car in 80.000 LE segment? (Readers letter)
i hope to be answered this time,cause it's the second time i write the question:
what is the best car in egypt under 80 000 EGP?

waiting for the answer


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ayman sami from cairo - egypt wrote:
Subject: Complaint Peugeot Egypt / still have same problem (Readers letter)
Ahmed Sami from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Peugeot
Service center: Abaza
Country: Egypt
City: Cairo

Company Rating: Bad
Service Rating: Bad
Sales Rating: Bad

Comment:

I have Peugeot 307 SW,2007 from Wagih Abaza, for 4 years now i am suffering from the gearbox performance, i got news , that it is a common defaut in that model.
please help,
no one can fix the problem for me.

Editors response:
Dear Ahmed Sami,
we will forward your complaint to Peugeot Egypt and I am sure they will try to find a solution. You will hear from them soon. Please keep us updated with your case.
Editor

I HAVE THE SAME PROBLEM


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Abdoulla Elgazzar from Cairo - Egypt wrote:
Subject: Complain from local Citroen dealer in Egypt / Ezz El Arab. (Readers letter)
Dears;

This is me Abdoulla Elgazzar from Egypt. You can call me for my previous complains where a not satisfied action was taken from Ezz Elarab.

Anyway, I am writing today because I have another problem and I hope this time to be happy with the local Citroen dealer in Egypt, Ezz El Arab.

I own a Citroen C4 that has 64000 kilometers on it. I found a check engine alarm! First impression I received from the dealer that we have to change either Cylinder or Motor! I was completely disappointed and after requesting more depth investigation, they came with a feedback they should change “Joan Cylinder” at a cost of 3,850 Egyptian pounds including other HW, which is equivalent to around 500 Euros, while the car is basically do the service at their service center every 10 kilometers and they never mentioned that before!

At the end of the day I am not happy with the service I receive from Citroen and my question is direct to you know, are you in a position to satisfy me as a Citroen customer or not?

Regards;
AG


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Sabah Khalil from cairo - EGYPT wrote:
Subject: Evaluation Volkswagen Egypt / Complaint about Volkswagen Service Center in Cairo (Readers letter)
Company: Volkswagen
Service center: Egyptian Automotive and trade company
Country: Egypt
City: Cairo

Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Very bad
Sales Rating: Very bad

Comment:

To whom it may concern,
I bought my Volkswagen Golf 2011 from Volkswagen Cairo, Egypt., last December it was fine until 1600 km were done and a flashing sign occurred '' check engine oil'' I took the car directly to the VW car service they checked the car and found that the engine oil is less than the normal, they took the car to the service and told me that this car didn't have a PDI check by mistake, so they refilled the engine oil and gave me back the car in an hour of time.

I thought the problem has ended at this point but 1000 km later or a bit more the same problem appeared again when the '' check engine oil'' sign appeared again on my display screen I did the same thing again and I took the car to VW service they checked the car manually and found the engine oil a bit less than the normal so they asked me this time to leave the car for a full day, to check the problem and get back to me. I left the car after I signed the required applications for the car details and I left.

Next day, I called the engineer who took the car from me and asked him what has he done, he said the car is ready you can come pick it up I told him I have to understand what is the problem with my car and what did you do he replied in an unconcerned way as if I have a small problem and I am over reacting.

I went there, and he told me that after getting back to VW Germany they were asked to refill the engine oil and they are asking me to come back after exactly 1000 km to check the engine oil.

I was so confused because this is not normal that a new car is checked twice for an engine problem and by asking the engineer there, about the previous steps he said if the problem occurred again we might replace your car engine and I told him I won’t agree to do so I have a new car and I won’t let you mess up with it because you don’t want to check it well and fix the problem, it doesn’t make sense.

I took the car as to examine it for a 1000Km, and get back to him.

After that my 5000 KM service was due so I took the car to the service and off course the whole engine oil was changed. So even if the problem I have was going to occur it won’t because the engine oil is already refilled.

At the 10.000 KM I had the same problem again, the engine oil sign on the dash board appeared and this time I took the car the service but I asked the front office manager to look after my problem and I had to raise my voice because no one seemed to be keen, they took the car and checked it in front of me with their portable computer and then on a certain machine they use and asked me to come and see the car I went to the car in the service area, they showed me that the engine oil tank cover is not working good, damaged or has a manufacture disorder the point is that they replaced the tank cover and gave me the car as to comeback after 500 KM.

They very rudely asked me to pay the fees for the oil they refilled but I definitely refused and didn’t pay anything.

I did what I was required and after the 500KM I went to the service to check the oil level and it was normal. Because the point is that the oil level decreases almost every 3000Km.

And now I’ve complete 4800 KM more kilos after my last visit to the service and the sign has occurred again ‘’ check oil level’’

The service is scheduled at the 16,000Km and I have used the car for 15,400 Km until now and I will not have this car serviced until my problem is solved because I won’t give them the chance to fool on me again and refill the engine oil and give me back a manufacture faulted car.

And by visiting the service center today the engineer there told me that my car engine has a manufacture failure and it probably will be replaced but he needs to get back to Germany to confirm what he's saying but he refused to text me with what he discovered.

Also I have a distortion voice in the gear box and the engineer is always telling me that this is a normal voice which I consider abnormal, as it shakes the car while on a steady positing (gear box on N).

After a long suffering trip with VW team in Egypt they called me and asked me to come for an engine replacement, I accepted this solution although it's not the best they can do or even did it well, I left my car for a whole month at their service center and 2 days after I got back my car the car engine brown down while I was driving and smoke came out of the engine and a high distortion voice came out of the engine, as I barely succeeded to park by the side of the road.

I called them, specifically the person who took the car from me for the engine replacement and asked him to send me a mobile service to see what’s wrong with the car he replied very stupidly, it happens and you can come visit us tomorrow at the service center and we will check the car I asked him for a mobile service to come and see the car immediately as I am stuck on the road, he replied that the service is not 24/7 and I have to wait to next day.

Next day he sent the mobile service to where the car was parked and they barely recognized the problem, which cased this engine to brake down and then one of them told me the problem was that the replaced engine wasn’t fixed correctly and we will take it to the workshop to have it prepared,


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Mohamed Ismail - محمد اس from القاهره - مصر wrote:
Subject: Complaint Speranza Egypt - Thank You (Readers letter)
السلام والتحيه لكل من يساهم بالجهد فى هذا الموقع
تقدمت بشكوى من توكيل اسبيرانزا لدى موقعكم الموقر وتم الاهتمام بها وتوصيلها الى المسؤلين بالتوكيل وقامو بدورهم بتحديد ميعاد لحل شكواى لذا وجب شكركم عل الجهد العظيم ولن تتقدم مصر الا بأمثالكم كلا فى مجاله كل الشكر والتقدير
محمد اسماعيل


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Mohamed Ismail from Cairo - Egypt wrote:
Subject: Complaint Speranza Egypt - شكوى شركة اسبرانزا (Readers letter)
اواجه مشكله مع توكيل اسبرانزا
حدث عطل بسيارتى عباره عن كسر فى انبوب موصل للبنزين اسفل السياره اتصلت بالخدمه المتنقله حضر الى المندوب بعد يومين من الاتصالات ثم اجرى اصلاح مؤقت لحين الوصول الى المركز
ذهبت الى المركز فى اليوم التالى وتزامن العطل مع صيانة 35000كم تم تغيير الانبوب وعمل الصيانه الدوريه واستلمت السياره وغادرت المركز
فوجئت فى اليوم الثانى ان الانبوب المغيير غير مثبت جيدا وتوجد وصله سلك من جسم السياره الى طلمبة البنزين غير مركبه اصلاه علاوه على تاخر السياره كثيرا فى الدواره بلاضافه لفك فرش الباب الامامى
واتصلت بالمركز لابلغ عن هذه المشاكل ما كان منهم الا ان سألونى عن اسم مهندس الاستقبال فأجبت فاخبرونى برقم تليفونه لاحل معه الموضوع فوجدت نفسى مضطر فى النهايه ان اذهب بشكوايا لمن اشكو منه ولاحياة لمن تنادى كنت اتوقع ان يخاطبنى مسؤل للاعتذار ويتم حجز ميعاد اذهب فيه لتلافى العيوب واتحما انا الوقت والجهد ولكن للاسف هم لايعرفون مبادىء خدمة العملاء


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Hany Hassanin from cairo - egypt wrote:
Subject: Problems with Hyundai Egypt - Ghabbour / Hyundai Atos 2009 (Readers letter)
اعرض علي سيادتكم مشكلتي المتمثلة في السيارة هيونداي اتوس موديل 2009 حيث قمت بشراء هذه السيار في 29-4-2009 وتم ترخيصها في 5/5/2009 وتم عمل جميع الصيانات في مركز خدمة عبور ابو رواش واليكم الاتي
اولا تم تغيير ساعة التابلوه في صيانة 5000 كم وذلك لانها ساحت لوجود عيب في توصيلها !!
ثانية قمت بعمل شكوي في صيانة 10000 كم بأن الفتيس تقيل جدا وبيعض ولم يتم حل الموضوع في هذا الوقت
ثالثا قمت بعمل شكوي مرة اخري بشأن الفتيس في صيانة 15000 ولم يتم ايضا حل الموضوع
ثالثا في صيانة 20000 قمت بتصعيد الموضوع وعملت شكوي وتركت السيارة في مركز الخدمة الذي ابلغني بأنه سيتم تغيير ديسك الدبرياج والاسطوانة حيث ان السيارة في الضمان
رابعا استلمت السيارة بعد تغيير الاشياء السابقة وتوجهت بها الي مكان عملي الا انني فوجئت بان السادة بمركز الخدمة قد تركو الاويل سيل الخاص بالكوبلن غير مربوط وايضا طبة زيت الموتور مما نتج عنه تسرب الزيت
خامسا قمت بالتوجه بالسيارة الي مركز الخدمة بابو رواش وقابلت رئيس قطاع مراكز الخدمة المهندس عاطف اسكاروس الذي اهتم فعلا بالامر وقام باصدار اوامره بتغيير الفتيس كاملا ومد الضمان الي 100000 كم ( مرفق لسيادتكم نسخة من الخطاب ) وذلك يعتبر اعترافا ضمنيا بوجود عيب بالسيارة وايضا الاهمال من جانب مركز الخدمة مما ادي الي وجود عيوب اخري وتلفيات ناتجة عن مركز الخدمة
سادسا حتي الان مازال الفتيس لا يعمل بشكل طبيعي بالمرة مما يؤدي الا وجود مشاكل اخري بالسيارة ومنها انه تم تغيير طلمبة الباور والتي تلفت نتيجة لعدم ثبات الموتور وايضا تم تغيير قاعدة الموتور الامامية كل هذا علي حساب التوكيل
سابعا في صيانة 40000 كم تم اتلاف الولاعة الخاصة بالسيارة والتي حتي الان لم يتم اصلاحها من طرف التوكيل لانهم مش عارفين يصلحوها !!!
ثامنا في صيانة 40000 كم تبين لي تلف غطاء زيت المحرك مع العلم بأن جميع الصيانات تتم في مركز ابو رواش بما فيها تغيير الزيت ولم يتم تغيير الغطاء في التوكيل مع العلم بأنني قد قمت بشراء غطاء جديد من التوكيل علي حسابي وتم تركيبه في صيانة 80000 كم
تاسعا سحب السيارة ضعيف جدا وتوجد خشونة في الكوستبانات من صيانة 20000 وحتي الان لم يتم حل الموضوع
عاشرا سحب السيارة ضعيف ضعيف ضعيف واستهلاك عالي للبنزين من بعد صيانة 20000 كم والتي تم فيها تغيير الفتيس كاملا
حادي عشر السيارة بالكامل احس انها مفككة سواء كانت عفشة او مساعدين حتي بالداخل الكراس بتهز وتعمل صوت

نرجو من سيادتكم مساعدتنا فعليا لوجود هذه السيارة التي فعلا سودت عيشتي ولا اعرف ماذا افعل لاني اسكن في مدينة 6 اكتوبر واعمل بمنطقة الزمالك ولا اعرف ماذا افعل بدون سيارة
انا حاسس اني راكب عربية ميكروباص مش عربية ملاكي
ارجةك ساعدني لحل هذه المعضلة علما بأن السيارة الان 85000 كم وعليها حظر بنك لاني كنت عايز اغيرها في التوكيل وموافقوش علشان حظر البنك
مرفق لسيادتكم نسخة من خطاب مد الضمان الموقع من رئيس قطاع مراكز الخدمة
ولسيادتكم منا جزيل الشكر والتقدير
هاني حسنين ابراهيم



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Ahmed Morad from Cairo - EGYPT wrote:
Subject: Evaluation Hyundai Egypt - Ghabbour Auto / Problems with Elantra (Readers letter)
Company: Hyundai
Service center: Ghabour - Abou Rawash
Country: Egypt
City: Cairo

Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Average

Comment:

I have Hyundai Elantra, manual, model 2007 and I have an irremediable problem with the center lock of the car until now. First, you can find this problem in all 2007 models not only my car and they solved it in 2008,2009.. by bring the car from Korea with the original center lock. The problem is that they brought the car without the center lock and installed another one with very bad quality (made in china) to reduce the cost. Anyway, every time you use the center lock the inside handle of the doors are damaged and you can not open the door from the inside because the handle is broken and sometime you can open the door from the outside after close the center lock??? I went to Abou Rawash Service Center many times during the warranty and they changed the inside handle more than 6 times in three years. After the warranty was finished I discovered that I still have the same problem and they did not give me a solution. Now I cancelled all the handle and I feel that I am driving a fiat 128. I want the agency to change the center lock with the original one and tell me if I have any rights to ask for changing the center lock in each door.

Best regards,
Eng.Ahmed Morad



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Stefan Mecha from Dubai - UAE wrote:
Subject: Complaint about Volkswagen-Audi dealer in Egypt (Readers letter)
Dear Mr. Tarek,

Your complaint has been forwarded to Volkswagen in Germany.

Volkswagen Middle East does not cover the territory of Egypt.

Best regards,

Stefan Mecha
Managing Director
Volkswagen Middle East




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Tarek Omar from Cairo - Egypt wrote:
Subject: Volkswagen Egypt : Worst Car Company Ever (Readers letter)
Regarding my below experience please note the following:

1.VW Germany will not interfere and will refer anyone back to Volkswagen Egypt

2. It seems that there so many complaints regarding Jetta/Passat as per the below readers complains.

3. The VW service centre in Egypt are very bad and they can not fix any issue from the first time.

4. There are so many complaints at the consumer protection authority for the same gear box issue.

5. In any country VW should refund or replace the defected car however in Egypt they offered 3 month extended gurantee on the gear box only and 2 oil services for free and I believe this really shows lack of respect Volkswagen SHOWS to IT S CUSTOMERS.

6. my VW jetta broke down again just after 3 days from recieving my car the VW centre for another new issue with the gear box.

7. When i called VW customer care manager he assumed that the gear box brokedown again due to bad usage from my side given that i just recieved the car car 3 days ago. I was really irritated because this proved me that VW Egypt is the worst service ever and i will not buy this brand again in my whole life

8.consumers should reunite together and take a legal action against Volkswagen Egypt because it is totally unaccepatable to accept such treatments.

9.NEVER EVER RECIEVE YOUR CAR FROM VW EGYPT UNLESS IT IS CHECKED BY THE CONSUMER PROTECTION AUTHORITY




Editors response:
Dear Tarek,
rest assured that the Volkswagen headquarter in Germany will take care of your problems and will get involved in your case shortly.
Regards,
Editor

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Tarek Omar from cairo - Egypt wrote:
Subject: Complaint: Volkswagen-Audi Egypt / Volkswagen Jetta Bad Experience because of manufacturing defects (Readers letter)
My name is Tarek Omar Ibn Abdel Aziz Naguib,

I bought a VW Jetta last March model 2011, VIN number WVWZZZ1KZAM131484 from Volkswagen Egypt and to my surprise, after a usage of nearly 6 months, the Car did not meet my expectations because of the grave and fundamental manufacturing defects that I had tolerated within this entire period and that the agency keep on discovering time after time when I deliver the car to them for its maintenance.

Such grave and hidden manufacturing defects caused immense suffering during these past few months.

These defects have caused the car to stop on Egyptian highways 3 different times which put me and my family's lives at risk (below are the failure incidents resulting from manufacturing defects).

Date Reason Number of Days to fix it
2/5/2011 EPC Issue 1 day
15/8/2011 EPC issue 1 day
30/9/2011 Gear Box 21-30 days

Please see attached the required documents to the maintenance operated on the car accordingly, as per as the above-mentioned table, as well as the car’s guarantee.

Despite sending the car to Volkswagen center to fix the problems on several occasions, the defects issues keeps on existing and pilling up. In addition, the current security level in Egypt is very low, risky and I cannot accommodate risking the life of my wife and children due to the car’s unforeseeable and unexpected breaking down at any time due to such manufacturing defects.

In addition to the above-mentioned, the feedback that I received from the employees at the Volkswagen service center made me lose all confidence in the supplied products of your esteemed company.

The service center representatives admitted that there is a chronic issue with the gear box, despite not being notified with this issue prior to purchasing the car, or even when the car went for regular maintenance they ought to have discovered such defects, be it apparent or hidden, and informed me of the matter effectively.

Such negligence and incompetence cannot be tolerated and this constitutes an extremely unethical business approach that clearly violates my rights as a client to be honestly informed with the specs of your products when I asked for such information.

Having said that, my family and myself have lost utter and complete confidence in the car and we are not willing to put our lives at risk anymore given the lack of security that is prevailing in the country.
Moreover they provided me with a replacement car after 20 days from submitting my car.

Last but not least, I received my car last Tuesday , however the gear box broke down again last Friday. I already registered my complaint at the consumer protection authority and waiting for their feedback.

I’m thinking of going legal against VW Egypt because it is totally inappropriate to accept buying defected cars.


Editors response:
Dear Tarek,
we will forward your complaint to the Volkswagen headquarter in Germany.

In the meantime we surely encourage you to take legal actions againts Volkswagen Egypt, as this is not the first time we hear about such serious problems and complaints from the official Volkswagen service center in Egypt.

I recommend that you get in touch with the tens / hundreds of Volkswagen owners in our Auto Arabia Facebook group and file a class-action lawsuit (Sammelklage) against the Volkswagen-Audi dealer in Egypt.

It is indeed a shame and pity that such an incompetent behavior and very bad customer service of the official Volkswagen-Audi dealer in Egypt is harming those two German brands, which are considered two of the best car brands worldwide.

Regards,
Editor

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ahmad wagih from cairo - egypt wrote:
Subject: i need just your opinion (Readers letter)
Dear Mr. Mohammad Sheta,

i'm going to buy a new car and i need your opinion about

1-new Hyundai Elenetra (1st automatic category)
2-new kia cerato (6 gears)
3-new mazda 3

i've been told that mazda is the best and and the new elentra still has the same problem of stability at high speed and the cerato much more stable

and financially the cerato high line equal elentra 1st automatic category and mazda

so i need your advise
thank you


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Haysam from Cairo - Egypt wrote:
Subject: comparison (Readers letter)
كنت عايز اعرف احسن عربيه فى السوق المصرى فى حدود من 65 الف الى 75 الف جنيه مصرى
وشكرا على حسن تعاونكم


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Tarek M. Esawy from Cairo - Egypt wrote:
Subject: Complaint about Chevrolet Optra / General Motors Egypt - Mansour Chevrolet (Readers letter)
Dear sir,
I have buy a brand new Chevrolet Optra since 2005 and since ever, I do all its regular maintenance job at Al mansour main workshop at the desert road , Cairo.

In Feb.,2010 they did a motor job in my car and I visited them 3 times after this job, the last one of them is days before I had my engine lose out of its bases and fall aside on the gear box and the power steering machine .... yes , it went out of its base screws .... and this happened without a road crash and they examine the car and they agree there is no crash BUT, they said its not a regular maintenance job to check up the bases screws .... and fix this problem on my own .... this is happened by Jan., 2011.

3 days ago, I had a sudden error and transfer the car to them and now they ask me for changing the car motor computer , with my car 126,000 Km over more than 6 years .... and to do this , I have to pay 4600 LE !!!
Is this an accepted point of view with a GM customers world wide? or it’s a special attitude with this dealer?
By the way , the alarm lamb of the motor computer ( chevy cross signee ) is light of by engine start .. and the eng. told me they diagnose the defect by trying another car computer instead of mine and the car works ok so, this should be the problem .... that primitive way ?!

This is besides the way of Customer care staff to speak with customers roughly ..... I feel so displeasing to speak with their head ( M. el faramawy ) the most irritated person I ever met.

Waiting for your reply , I remain considering your kind interest.


Yours Sincerely,
Dr Tarek M. Esawy



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Tarek M. Esawy from Cairo - EGYPT wrote:
Subject: Evaluation General Motor Egypt - Mansour Chevrolet (Readers letter)
Company: Chevrolet
Service center: Al Mavsour
Country: Egypt
City: Cairo

Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Good

Comment:

Dear sir,
I have buy a brand new Chevrolet Optra since 2005 and since ever, I do all its regular maintenance job at Al mansour main workshop at the desert road , Cairo.
In Feb.,2010 they did a motor job in my car and I visited them 3 times after this job, the last one of them is days before I had my engine lose out of its bases and fall aside on the gear box and the power steering machine .... yes , it went out of its base screws .... and this happened without a road crash and they examine the car and they agree there is no crash BUT, they said its not a regular maintenance job to check up the bases screws .... and fix this problem on my own .... this is happened by Jan., 2011.

3 days ago, I had a sudden error and transfer the car to them and now they ask me for changing the car motor computer , with my car 126,000 Km over more than 6 years .... and to do this , I have to pay 4600 LE !!!
Is this an accepted point of view with a GM customers world wide? or it’s a special attitude with this dealer?
By the way , the alarm lamb of the motor computer ( chevy cross signee ) is light of by engine start .. and the eng. told me they diagnose the defect by trying another car computer instead of mine and the car works ok so, this should be the problem .... that primitive way ?!

This is besides the way of Customer care staff to speak with customers roughly ..... I feel so displeasing to speak with their head ( M. el faramawy ) the most irritated person I ever met.

Waiting for your replay , I remain considering your kind interest.

Yours Sincerely,
Dr Tarek M. Esawy


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Adman khater from Cairo - Egypt wrote:
Subject: Comparison between Kia Sportage - Nissan X-Trail - Jeep Wrangler - Nissan Qashqai (Readers letter)
I need to compare between :

1- Kia sportage (1600)
2- Nissan X-trail
3- Jeep Wrangler
4- Nissan qashqai

Plz put the price factor , for my self opinion I prefer sportage middle model but I am afraid because it is new car not tried before so plz advice me



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Hassan Saeed - حسن سعيد from cairo - egypt wrote:
Subject: Brilliance FSV - Spare parts (Readers letter)
عايز اعرف مشاكل العربية وكمان قطع غيار العربية متوفرة فى السوق غير التوكيل وشكرا


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AYMAN BEDAIR from TANTA - TANTA wrote:
Subject: Complaint Speranza Egypt - شكوى شركة اسبرانزا (Readers letter)
اشتريت سيارة تيجو 2011 فى شهر 1 2011 بدات اشعر بدردرة فى الفرامل وذلك بعد 5 الاف ك لجات لمركز خدمت عيس فى مدينة طنطا محافظة الغربية قام المركز بفحص السيارة وتصوير الطنابير الامامية وقالو انهم هيعملوا مطالبةوكل مسالهم يستدعونى ويصوروا الطنابير ويقولوا هنعمل مطالبة المشكلة الاخرى المفتاح بتاع السيارة ظهر بة صدا وشكوت فى المركز قالوا ان المفتاح مستهلك وان تغييرة المفروض انة على حسابى المشكلة 3 فى صيانة ال 30000 قالوا ان الطنابير الخلفية عايزة تتغير بس استنا شوية فى صيانة الا40000 قالوا لازم تتغير قلت ماشى قالوا هتتغير عتى حسابى عشان ضمانها 40000 فقط وهذا شىء مؤسف لانهم يعلموا العيب فى السيارة وينتظروا علية حتى يقولوا للعميل ان القطعة خرجت من الضمان هل يعقل ان ضمان الطنابير 40000 ك السيارة الان 44000ك وشكرا ايمن بدير محمد طنطا غربية سيار رقم ع ل س 9518شاسية50611008473 موتور 05496 وشكرا


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ali shaheen from cairo - egypt wrote:
Subject: Complaint against Mercedes Benz - GAS service center (Readers letter)
مرحبا بكم
لدية شكوى ضد شركة gas. وهى احد الشركات الوكيلة لسيارة مرسيدس فى مصر
حيث اشتريت سيارة c250 افنجارد
فى 25/12/2010 و مازالت فى فترة الضمان و قمت بالتامين على السيارة فى الشركة ايضا
بواقع 1.5% زيادة عن سعر السوق حتى اكون مرتاح البال و كلة فى الشرك
المشكلة ان بعد شهرين بالظبت من شرائى السيارة اكتشفت بالونتين هواء فى العجلتين. الأمامية و الخلفية الجهة اليسرى فاتصلت بالتوكيل حيث رفض استبدالهما. وقمت بشراء عجلتين جديدتين من خارج التوكيل
و بعد 3 شهور اكتشفت 3 بالونات فى 3 عجلات و قمت باستبدالهما من احد المحلاا ت التجارية
وبعد فترة قليلة اكتشفت بالونتين فى عجلتين و فرقعة عجلة. فاستبدلتهم. فقال لي صاحب متجر العجل ان هذه المشكلة ستستمر حيث ان هذة السيارة غير مطابقة للشوارع المصرية. حيث ان مقاس العجل الذى ياتى مع c250 افنجرد
225/45/17
لا يستحمل اى مطبات وهو مطابق للمواصفات الاوروبية وليست المصرية
استبدلت العجل و فى اول ايام العيد و انا مسافر مع الاسرة فرقعت عجلتين و كادت السيارة ان تنقلب
باطبع لم اجد احد اول ايام العيد قاموا اصدقائى باصطحاب ونش ورفع السيارة الى منزلى
1_ هل يعقل ان هذة سيارة مرسيدس ثمنها 400000
قمت بالاتصال بالتوكيل و قال ان هذة اول مشكلة من نوعها
علمأ ان جارى يواجة المشكلة نفسها
و فى 13/11/2011
ارسل التوكيل ونش لى ليأخذ السيارة و ما زالت المشكلة مستمرة
2_ اتصلت ايضأ ب bridgestone احد متاجر بيع العجل حيث قال لى الكلام نفسة ان اطارات 45 لا تصلح فى الشوارع المصرية
3_ من وجهة نظرى اقل واجب يقوم التوكيل باستبدال الجنوط من 17 الى 16 و يعطينى 5 اطارات حديثة
وبالتالى ستصبح السيارة. مطابقة ل c250 elegant الاقل فى السعر فيعوضنى بهذا الفرق
حرر فى تاريخة 13/11/2011


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Osama - اسامة from اسكندرية - مصر wrote:
Subject: MG (Made-In-China) sold in Egypt: Pro & Contra? (Readers letter)
اريد شراء السيارة mg350/mg3 وعاوز اعرف المميزات والعيوب
وكذلك سعر السيارتان


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Tarek from Cairo - Egypt wrote:
Subject: Opel Corsa or Polo (Readers letter)
I would like to ask for the comparison between the Opel Corsa and Polo , German cars, First I was shocked when i heard that they are Made In Spain, also the difference in weight is very high (as per my knowledge).
Please give me feed back if the service and spareparts are available for both cars and the quality and cost..

Thanks
Tarek


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Masry from Alexandria - Egypt wrote:
Subject: Rabna ma3ak (Go to article)
rabna ma3ak



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amal hassan from cairo - egypt wrote:
Subject: kia cerato - theft of master-key (Readers letter)
dear mr mohamed sheta,
is it true that tha kia cirato can be opened with the stolen master key as they said cause i want to buy a car
and i am worry about that and how can i protect the car
thanks a lot


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DALIA from CAIRO - EGYPT wrote:
Subject: Jeep Cherokee - Complaint from Ezz El ARAB Service Center (Readers letter)
Hi , I've contacted you yesterday in Radio Misr, I have a JEEP CHEROKEE , it is still in the guarantee period and i have a problem with EL TANABEER (brake-discs), the engineer in the the servce center ,in EZZ EL ARAB , ALEX DES. Road , they told me they cant fix or change it since the guarantee doesnt cover EL TANABEER , they sugest eirthre to fix it or buy there but after paying the related cost . on the othr hand i have a continues problem with the AC ,I went many times to fix it but they never did it proparely so still the same problem is there .
my last visit to the service center was on 30 oct. 2011
my car data is
chasseit : DA4GL58K584501294
MODERL kk3.7-6
palet no. 628-1GL
km 54299
really appreciate your kind support


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Riad from Cairo - Egypt wrote:
Subject: Toyota Egypt complaint - Toyota Corolla (Readers letter)
Dear Sir,

I had my Toyota from 2008 , south African
From the dealer , unfortunately the gear box
And breaks are the worst ever , I ve went to
Toyota to fix this problem , they claim they change
Everything but I feel my car worse and worse
Lately I had another problem with the gearbox
And now they told it is the TCM , and they should call
Me , I am waiting from 2 months and nobody calls
Toyota was one of the best cars but lately I am very disappointed
And I hope to receive a help to end this nightmare
Thx


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wael kamal el din from Cairo - Egypt wrote:
Subject: KIA Carens - Problem with CD player (Readers letter)
سيدى العزيز
عندى مشكلة فى ال CD فى عربية كارينز
لو فيه فولدرات واغانى داتخل كل فولدر كل مرة اشغل العربية يرجع على اول اغنية يعنى لو كنت وصلت الى اغنية رقم 100 فى فولدر 5 مثلا لازم يرجع الى اول اغنية فى اول فولدر لدرجة انى كل مرة اركب العربية لازم اسمع نفس الحاجة.
ولما رحت التوكيل اول مرة فى صيانة 1000 قالوا هنشوف المشكلة وفى صيانة 30000 الف لما اصريت انهم يحلوها وعد المهندس محمد هاشم انه سيقوم بتغييره فى صيانة 35000 وعندما اتصلت به لذلك قال انه انتقل الى ابورواش وانى على ان اتعامل مع مصر الجديدة بنفسى
وفى النهاية قالو لى فى التوكيل ان هذه المشكلة موجودة فى هذا الطراز من الكاسيت وانه ينزل مع الكارينز اكثر مكن طراز وانه لم يعد هذا الطراز يستخدم مع الكارينز لكنه لايستطيع تبديله بطراز آخر ولابد ان يبدله بنفس الطراز الذى به المشكلة
فهل هناك حل لهذه المشكلة
شكرا


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mahmoud moustafa from cairo - egypt wrote:
Subject: Complaint Mitsubishi Diamond Motors - Mitsubishi Lancer 2010 (Readers letter)
اقوم بعمل الصيانة الدورية كل 100000 كم فى الرواس و حتى صيانة 60000 كم وبعد ذلك علمت ان التوكيل الجديد دايموند موتورز تم افتتاحة قمت بالذهاب الية لتغير فلتر البنزين لعدم وجودة فى الرواس و كذلك علمت ان الكمبريسور الخاص بأنتاج النصف الاول من عام 2010 به عيب تصنيع فى الكمبريسور علما بأننى لا استخدم التكييف
وتم الكشف على السيارة و جد بها الاتى
تبخير فى المساعدين الامامين
تلف الطنابير الامامية و تيل الفرامل
رفض التوكيل تغير الطنابير ضمن الضمان و قال لى انها ضمن المستهلكات التى لا يغطيها الضمان
رفض التوكيل تغير المساعدين الامامية ضمن الضمان و قال لى ان هذا التبخير فى المساعدين الامامين شيئ طبيعى
رفض التوكيل تغير كمبريسور التكييف حيث انة يعمل فهل لابد من تلف الكمبريسور حتى اتمكن من تغيرة



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Ahmad El Laithy from Cairo - Egypt wrote:
Subject: Nissan Qashqai - What's your opinion? (Readers letter)
ارجو ابداء الرأى فى سياره نيسان قشقاى مميزاتها و عيوبها و هل تلأم السوق المصريه و هل صحيح انها مصنعه فى انجلترا


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heba shaker from cairo - Egypt wrote:
Subject: Need advise for buying a car (Readers letter)
Kindly i work at acompany who sponser buying a New car for me ,i always drive Toyota corolla &Yaris owned by my family
now i have to buy a new car in Decembre,
i have to choose one of five options:
1-Mitsubishi Lancer old shape(not the Shark shape0
2-New Cerato
3-Elantra new shape
4-Nissan Sunny super sallon
5-Chevrolet optra
urgent i need ur advice to choose ,explaning the advantages &disadvantages bo every option,
for sure i need nice shape with moderate options&considering stability&safety,money package not exceeding 130.000 LE,the contractor
also i heared that Nissan Sunny will have a new shape,when it will be at Egypt?
my perception about ;
- Lancer:old shape not welcomed for me &may also give bad resell
-Cerato:i heared complains about its hard Suspension but it has nice shape with high options
-New Elantra:i like its shape much but i didn't hear much about it as it's new but with my money package i think i will have the automatic one with no airbag &brkes not EBS
-nissan sunny:very ordinary with low options narrow sallon,bad resell ,not welcomed shape
- Optra:not economic in benzene consumption,brakes not EBS,no airbages
Kindly help me as i can't decide &i trust ur advice
please send me Email or call me


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Yehia Samy Ibrahim from Cairo - EGYPT wrote:
Subject: Evaluation - FIAT Egypt Omatra (Readers letter)
Company: Fiat
Service center: Omatra
Country: Egypt
City: Cairo
Company Rating: Bad
Service Rating: Needs a new representative in Cairo, Egypt
Sales Rating: Average
Comment:Dear All,

i have a complaint against fiat omatra as my car is in the service center since 26/9/2011 that's (37 days till now),

all this period getting the spare parts from italy as they say all the time which is a left rear door with all it's accessories,

also my first accident my car came back after 44 days because the radiator fan was faulty and they brought from italy in 44 days !!

it's really so disgusting car service center and please i want to find a solution for my problem


(That was a brief on the problem and i will write the details in the coming portion of the complaint


The Details :

i sent an email to Fiat italy as a complaint and this is a copy from it:


Dear Sir/Madame,

This is a formal complaint and please keep patience to read the nightmare i am facing with your main distributor in EGYPT (OMATRA)

Name:Yehia Samy (Fiat Customer)
Country: Egypt
Vehicle: Fiat Punto Classic
Model: 2011
Chassis no.: 7038257
Plate : 5 8 4 ب ف ى
Mobile number : (+2) 010 6000 91 77

First of all i want to speak about my first deal with the car service center (OMATRA) which was really so terrible and so frustrating and made me disappointed :

I had an accident with my car at Alexandria,Egypt, and I went to (OMATRA) car service center in Alexandria to repair the car and change the faulty parts on Tuesday 26/7/2011, the faulty parts were (Radiator, A/C Condenser, Fan radiator and the front bumper),

Eng.Ahmed fouda was the person in charge who made the job order and he checked these parts to check availability in stock or not,

All the parts were available except the Fan radiator and he said that the next spare parts container that will come from Italy will be the next month so he will work to get the Fan with (DHL) speed delivery and he will send an email to the spare parts manager to approve the order and I should call him on next Sunday 31/7/2011 to check with him,

I called him and he said he didn’t get a reply from the manager yet, and he said that he will send him another email as he can only contact the spare parts manager by emails and he asked me to call him on next Wednesday 3/8/2011 ,

I accepted that and I called him and he said he didn’t get the reply yet and asked to call the next week, I told him that is not acceptable and he must find another way to contact the spare parts manager other than by emails, he said it’s the only option that he can do,

And I called the following week and it was the same, until Eng.Ahmed Fouda called me on Wednesday 31/8/2011 and he said that he received the Fan radiator and I will be able to take the car the next week,

I traveled to Alexandria as I am from Cairo which is 200 Kilometers away from Alexandria to take the car on Wednesday 7/9/2011, I checked the car before I take it, I found that the rear left lights are broken, I said I will not take the car unless they change the rear lights and they changed it immediately ,

Finally after 44 days I took my car, why it should take all that time to repair the car ?!! really it was so frustrating, and a waste of time, during this period I had to go anywhere with taxi and to pay for this a lot of money, and I started to be a detractor for fiat as for this inconvenience that I had with the service center.


I made another accident on Sunday 25/9/2011, I went to (OMATRA) car service center in Cairo to repair the car on Monday 26/9/2011, the faulty parts were (Rear left door with all it’s accessories, the lock of the front left door, and the left side body kit),

Eng.Mourad was the one who made the job order, and he told me that he will call me when the insurance company engineer meet him to discuss the Assay of repairing the car,

The insurance company engineer called me on Wednesday 28/9/2011 and he told me that he can not reach Eng.Mourad to make the Assay,

I told him to wait and I will call the service center, I called them and they transferred me to Eng.Mourad and he said that he is in his office and to tell the insurance engineer to enter the office to make the Assay,

I called the insurance engineer and told him that, I waited about 1 hour then called the customer care again to know how it’s going so far, the line was busy till 5 pm which the service center ends there work time,

I called the next day the line was busy all the time !!, I couldn’t reach anybody on both lines for the customer care !!,

I called them on Sunday 2/10/2011 and Mr.Mohammed Moustafa from customer care told me that Eng.Mourad is not here today and Eng.Ramy is responsible for the job and he will call me within 30 minuets,

I waited for 1 hour and I didn’t receive the call back so I called again and he told me that I will receive the call back within 30 min again as Eng.Ramy is testing a car, I waited for another 1 hour and I didn’t receive the call back,

I called again and I insisted to talk to him so he put him on the phone and Eng.ramy told me that he will check the job order and the Assay and he will call me within 30 min, I waited for another 1 hour and I didn’t receive the call back, I called him on his cell phone he told me that the Assay is not done yet with the insurance engineer,

I asked him and why Eng.Mourad didn’t call me to tell me that he didn’t meet the insurance engineer however I called him to tell him that he is outside the service center and he will enter his office to make the Assay and made me wait 4 days without any progress !!, really it was so frustrating,

I had to go again to the insurance company to let one of their engineers go to the service center again to make the Assay and it was really a waste of my time and losing business, I went to the insurance company the next day and they sent the insurance engineer in the same day on Monday 3/10/2011, after they done the assay I didn’t receive a call from the service center to tell me how its going so far!

I called again the gentleman from the customer care told me that the assay was done with Eng.Mahomoud and he is testing a car and I will receive a call back within 30 minuets,

I waited for 1 hour I didn’t receive the call back, I called them but the line was busy again till 5 pm !!!,

I went to the service center the next day and Eng.Mahmoud wasn’t there and they told me that Eng.Ramy will be responsible for that I met him and he got the assay and I asked him how many days it would take to repair the car ?,

He said that depends on the availability of the spare parts if they are available in stock or not,

I asked him if they are available in stock or not, he said that most of the parts are available in stock and to call him on next Sunday 9/10/2011 to know which parts are out of stock and to know how many days it would take to repair the car,

Really I don’t know how OMATRA is your main distributor and agent in EGYPT and the spare parts are always out of stock !!, its so disgusting, anyhow I told him that I cant reach them and also I never receive a call back from you, he asked me to call him on his cell phone at 12 pm and he will answer,

I called him on Sunday and he said that (The interior furnishing of the car, the lifting accessory of the glass, and the front left lock) are out of stock and he doesn't know when they will be available in stock and he doesn’t know who could know something like that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I called Eng.Mahmoud he told me the same he doesn't know when they will be available in stock and he doesn’t know who can answer the question !!!!!!,
Really I am so frustrated from all of that and please find a solution for this,

I don’t know how the main distributer and an agent for a big company like FIAT all the spare parts are always out of stock from them, I don’t know how the rear left light is damaged while it’s in the service center, I don’t know how they have a disgusting customer care like this, how is line is always busy for the whole day, how I don’t receive a call back when I was advised to receive a call back, really I became a detractor for Fiat brand because of that bad service center


Please I want to find a solution for this problem, and to be solved as soon as possible

Your feedback is really appreicated


Thanks,
Yehia Samy Ibrahim Mohammed
Car Owner


and till now the problem is not solved yet and all the time they say that the spare parts are out of stock, i dont know how they are the main distributor for fiat and all the time the spare parts are out of stock !!!!!!!!!

Please i want to find a solution

Thanks
Yehia Samy


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Hany Hassanein هاني حسن from Cairo - Egypt wrote:
Subject: Hyundai Atos 2009 (Go to article)
السلام عليكم
انا عندي عربية هيونداي اتوس موديل 2009 وبعاني من مشاكل كتير فيها
اولا تم تغيير الساعة بالتابلوه بعد الفين كيلو لانها ساحت وكمان غيرت الفتيس للسيارة عند 15000 كيلو وده بعد ما بوظو الفتيس القديم في ورشة ابو رواش وكمان المهندس عاطف اسكاروس مدير عام مراكز الخدمة اعطاني خطاب بصيانة مجانية الي 60000 كم ومد الضمان الي 100000 كم علي الاجزاء الميكانيكية والفتيس
وبعدين مشاكل كتير بدأت تظهر وعلي سبيل المثال
سحب العربية ضعيف جدا
استهلاك البنزين عالي مع العلم بانني مداوم علي الصيانة في مواعيدها
الولاعة باظت ومش عارفين يصلحوها من صيانة 35000 الي الان
مازال في عض في الفتيس حتي بعد تغييره ومش عارف بجد اعمل ايه في العربية دي لانها عليها حظر بيع وحظر بنك
من فضلكوم افيدونا


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tamer from giza - EGYPT wrote:
Subject: Evaluation - MAGAR Chevrolet - General Motors Egypt (Readers letter)
Company: Chevrolet
Service center: ma2ar
Country: Egypt
City: Giza

Company Rating: Good
Service Rating: Bad
Sales Rating: Bad

Comment:

Last Thursday i had a regular maintenance every 5000 km in ma2ar service center , next day i found that the car air condition is not working well (no cooling) while it is the first time to facing any problem with the air condition..

after two days i went to the service center again claiming for this problem , they asked me to visit the center on another day but exactly at 08:00 am in order to start the maintenance from the day beginning !!

I did that after another two days, they did the required check and told me that the COMPRESSOR needs to be changed with a total cost of 2000 LE and also the new compressor is not available!!!!!

I guess that some one replaced my compressor with a damaged one during the maintenance but i have no evidence (only doubts) .. what should i do now?


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sherif ali from cairo - hiliopoles wrote:
Subject: FAW - Vita ارجو الأهتمام (Readers letter)
ارجو من الاستاذالفاضل محمد شتا افادتى . فمنذ سنتين قمت بشراء سيارة صينى ماركة فاو موديل فيتا فتيس ايزى ترونيك وهى تابعة لشركة وامكو مصر التى كانت تمتلك توكيل كيا فى مصر و مقرها ميدان الجزائر بالمعادى ووجدت بالسيارة عيب خطير و هو ان عند السير فى الطريق يطفأ المحرك فجأة أو يحدث شيء غريب و هو ان دواسة البنزين فجأة يحدث لها شلل و كأننى غير ضاغط عليها حتى تتوقف السيارة تماما و اقوم بقفل الكونتاكت و محاولة تشغيل السيارة عدة مرات حتى يعمل المحرك اخيرا ثم يحدث هذا مرة اخرى بعدها بدقائق و هكذا و هذا يحدث على أى سرعة و حدث هذا منذ اسبوع مع زوجتى مما تسبب فى حادث ادى الى اصابة زوجتى و ابنتى . مع العلم اننى ذهبت كثيرا للتوكيل بسبب هذا العطل و مرة يقولوا ماكينة سرعات و مرة حساس سرعات و تم تغيير هذة الاشياء فى الضمان لان السيارة ماشية 30000 كم و لكن ماذا افعل الآن مع التوكيل هل أذهب الى جهاز حماية المستهلك ام اقوم بمقاضاتهم انا فى حيرة و لا اعرف ماذا افعل . ارجو منكم ايها السادة الأفاضل افادتى و ماركة السيارة مرة اخرى
faw (vita )


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Amr from Cairo - Egypt wrote:
Subject: Fiat service center / Fiat Egypt OMATRA (Go to article)
Dears,

I'd like to raise this complaint on air as my vehicle (Fiat EVO 2011) entered the Service Center 2 monthes ago to get fixed and the damages were (boot,front bumper,fog light) and till now I didn't get my car because they're saying that the spare parts are not available in Egypt and they have to get it from Italy.
The car is perfect, but believe me when I tell you that Fiat will loose Egypt's market just because of their procrastanation attitude.
Please contact me to tell you more details or help me.

Regards,
Amr Ehab


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Ali Hashem from cairo - Egypt wrote:
Subject: Problems with Speranza Egypt / Speranza 620 (Readers letter)
عناية الاستاذ الفاضل محمد شتا
اعانى من مشكلة مع السيارة سبيرانزا 620 منذ اكثر من شهر حيث انه منذ شهر حدث ارتفاع فى مؤشر الحرارة فذهبت الى التوكيل بالطريق الصحراوى وتم ابلاغى بان هناك بعض قطع الغيار تحتاج الى تغبير وهى طلمبة المياة و مقاومة الحرارة ومشترك المياة بالاضافة الى الكاتينة لا بد من تغييرها لعلاج هذه المشكلة ووافقت على ذلك وكانت الفاتورة 3700 جنيه ولكن للاسف وبعد حوالى اسبوع عاد العيب مرة اخرى وذهبت للتوكيل للاستفسار عن ذلك لمعرفتى بان موضوع ارتفاع مؤشر الحرارة قد يؤدى الى مشاكل كبيرة فى السيارة فقيل لى ان هناك بعض الخراطيم لم تكن مربوطة بشكل جيد وتم ربطها وبهذا تكون المشكلة قد انتهت للابد ولكن للاسف بعد حوالى 4 او 5 ايام ارتفع المؤشر مرة ثالثة فقيل لى ان الريدياتير يحتاج الى تغيير لانه سبب المشكلة فسالت ولماذا اذا تم تغيير كل ما سبق ؟ وتم فعلا تغيير الردياتير يوم الاحد الماضى واستلمت السيارة يوم الاثنين وطلب المركز منى فاتورة بمبلغ 1100 جنيه ولكنى رفضت السداد استنادا على اننى لست حقل تجارب وفعلا وافق المهندس المحترم هشام سيف مدير المركز على ذلك ولكن للاسف مساء الجمعة الماضى اى بعد ثلاثة ايام من استلام السيارة ارتفع مؤشر الحرارة مرة اخرى فى مفاجأة مذهلة بالنسبة لى وتم تحميل السيارة على ونش وارسالها للمركز مساء الجمعة وحتى الآن ما زالت السيارة محل الفحص والدراسة بالمركز ولا اعلم ماذا سوف يبتكرونه لى هذه المرة .. ومن يجب ان يتحمل تكلفة ما يحدث سواء تكلفة ما تم دفعه او تكلفة العطلة الحالية او تكلفة استئجار سيارة خلال فترات تواجد السيارة كل اسبوع بالمركز لمدة يومين تزيد او تقل ..
ارجو التدخل وانقاذى مما يحدث .
ملاحظة:
منذ اسبوع تم الاتصال بى من مركز خدمة العملاء وابلاغى بأننى من العملاء المميزين وان هناك برنامج للعملاء المميزين سوف يتم ارساله لى .. هل العميل المميز يتم معاملته بهذه الطريقة ؟؟



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nabil zaki from maadi - cairo wrote:
Subject: Komodo Complaint - Lawsuit against Auto Gate & British Egyptian Auto / MG in Egypt (Readers letter)
الاتصال بى بخصوص التنسيق لقضية الكومودو 01001621133


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nabil zaki from ةششيه - ؤشهقخ wrote:
Subject: Komodo Complaint - Lawsuit against Auto Gate & British Egyptian Auto / MG in Egypt (Readers letter)
لوسمحتو كل ملاك الكومودو يتصلو بى للتنسيق 01001621133


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radwa zeidan from cairo - egypt wrote:
Subject: Komodo Complaint - Lawsuit group in Egypt (Readers letter)
like all people i have the same complain about the komodo car and i need your help to tell me what to do.thanks for your effort to help


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Wesam Salah Tohamy from Cairo - EGYPT wrote:
Subject: Evaluation General Motors Egypt - Mansour Chevrolet (Readers letter)
Company: Chevrolet
Service center: Mansour (Tyaran and sahrawy)
Country: Egypt
City: Cairo

Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Very Good

Comment:

They didn’t cares about the customer time.

Haven’t call center. (2 times I reserve maintenance with the call center and in the service center they asked me to come after 3 days)

One of them in the HO “Sahrawy” because my car paint start erased and they asked me to go to the Sahrawy to fix it covered by the guaranty, and after reserve time with the call center and go there, they refuse and sad to me come the next week.

The other time was in the Tayran, to fix the A\C. the call center confirmed to me to go direct as I have problem in the car and not regular maintenance. Also they refuse and asked to do the reservation with EL-Tayran phone number. And after escalation the customer service said that the engineer checked my car and it need more than one days to be fix (no one checked the car).

My car AVEO 2008 Chassis No. 2759, you can check the history there.


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Khaled Hussien Sayed from Cairo - Egypt wrote:
Subject: Complain from Komodo Car (Readers letter)
My Name is khaled Hussien , I am owner of Komodo car 2009.
the manufacture company (Auto Gate) for the komoda car was disappeard even they were grantee to maintain our cars for 5years.
now the spare parts are not available in the market and we have a lot of problems with our cars and we dont know where to go.
i made an official complain to the consumer protection center but i got no response.




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walid aboulfadl from Giza - egypt wrote:
Subject: Komodo Complaint - Lawsuit against Auto Gate & British Egyptian Auto / MG in Egypt (Readers letter)
dear all komodo , auto gate victims , i heared yesterday on Radio Egypt the complain , i am one of the victime ,i need help please specialy i heared that there is 20 of the KOMODO buyers are together , i want to join them

regards


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Amr Elkholy from Cairo - EGYPT wrote:
Subject: Problems with Mercedes Benz Egypt / G.A.S. (Go to article)
From Amr El Kholy Tuesday October 11 2011
To Bernhard Buchner Daimler / mike nolte Daimler Sally Radwan Daimler Ahmed Abdalla

Dear Mr Bernhard, Thanks for your email,
All these issues, speaker, material, etc appeared last week after I took my car, and Eng Ahmed saw how upset I was when I saw the car, and I have sent him an SMS to confirm how disappointed I am and as communicated I feel like my car became in a very bad condition, I feel my car became a car coming out of an accident instead of being a new excellent condition car
It also felt disappointed when I send an email and get a 2 lines reply that is irrelevant to my email, my request and not answering any of my queries
I am really disappointed and I feel like nobody their see the issue the way I see it and take it lightly the way makes me more upset and angry
If I was told that the new material is not going to be the original one I would have said no thanks
If I know that this will affect other tiny parts in the car I would have refused this
Now I ride a different car everyday and I don't know what is going to happen
I hope you understand why I am upset and can't stand holding this situation I hope you put yourself in my place to feel it
Anyways, I am keeping this in our hands, however I ll keep upset till this is resolved and I ll start escalating to any responsible party to make sure I preserve my right
Amr El Kholy



From Bernhard Buchner Daimler
Sent Tuesday, October 11, 2011 157 PM
To Amr El Kholy
Cc mike nolte Daimler sally radwan Daimler Ahmed Abdalla

Dear Mr Elkholy,
Thank you very much for writing to us in this matter again
In the past you had received a number of communications from GAS and you also had received them verbally by our Mrs Sally when you called her
Without going into too many details we can confirm that the required parts for your car are on order from Daimler Central Store in Germany We cannot stock these parts in our own store since they have to be ordered specifically for your car Due to the local custom procedures, unfortunately the time require to make these parts available is longer than we would like However, you will be called by the responsible person at GAS as soon they are available The parts fixed in your car at the moment are a temporary solution as explained to you by GAS
With regard to the broken speaker claimed by you, I have spoken today to Mr Ahmed Abdallah from GAS He does not know anything about this problem, but obviously he will look into this issue as soon as you give him the opportunity
In the meantime we kindly ask you to be patience, until the parts arrive
Bernhard Buchner Director
After-Sales Mercedes-Benz Egypt S A E



From Amr Elkholy adlib ae
To mike nolte Daimler, Bernhard Buchner Daimler, sally radwan Daimler 10/11/2011 0133PM
Dear Sirs, as communicated to Sally today, Daimler is my judge on the case, it's unfair to have GAS as a judge and Adversary, I trust you will do what you see right and fair for both of us



From Amr El Kholy to Ahmed Abdalla gas-mb Mohammad Fakhr Bernhard Buchner Daimler sally radwan Daimler Cc mohamedelfeky gas-mb 'Amr Elkholy '
Sent Tuesday, October 04, 2011 1139 AM
Dear Eng Ahmed, hope this email finds you well, As communicated in the phone call yesterday, I consider that my car was injured and now it is officially dead, I am not exaggerating, this is how I feel and I believe you felt this when you saw the car yesterday, I officially request you to get me new car and take this one
Being an experienced person in the field, I believe you agree that the car lost much of its value by having the original internal roof cover changed to an Egyptian in-house made one and not changing it by its original one
I want you to see the car and I request "Daimler people in charge" to see and judge, I can see Mr Bernhard and Ms Sally copied on the mail, please see the car and judge
I have some questions that I request you to answer please
I was told that the original "internal cover" of the car is
available and so I was requested to keep the car another 2 days to change it to the original one, which did not happen, and I was also not advised that you will not do so I found a very poor, weak and different material internal cover, so why was I told so? Why was I told that you will change it to the original cover and that it is available and then you put an Egyptian one, not the original??? I have an answer for this but I will keep it for myself and I request you to give me GAS answer, please and I already told you in our meeting that I lost trust in Gas
Why would I take a fixed car while I gave you an original brand new?
Car, what is the car value when I think of selling it? What is the difference between a brand new car and a car that changed its internal cover?
What is going to be your feeling if you insured car were burnt and
The insurance covered the change of internal cover, would it be with the same value?
In the past 45 days the car was kept in your agency for more than
20 days and I was with no car? "8 days end of August - 8 days first half of September – 6 days "end of September", why should I bear this and at the end I get a cover that is handmade and not the original one, while not even giving me the choice to accept this or not ? What is my fault here?
Why did we change the original "internal cover", as long as we?
Don’t have the original one? Even if they claim that it is a good quality, which is not the case, ye this is not the original one, which changes the value of the car, as we all know



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Samir Ahmed Abdel Fattah from Cairo - EGYPT wrote:
Subject: Evaluation Jeep Chrysler Egypt - AAV - Komodo lawsuit (Readers letter)
Company: Jeep - Chrysler Egypt - AAV Arab American Vehicles
Service center: Auto Gate Egypt / El Kasrawy
Country: Egypt
City: Cairo

Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Very bad
Comment:

Dear All,
As the famous radio station FM 100.6 was advertising Komodo car on the year 2009 and being sponsored by El Hay2aa El Arabia Lel Tasni3, besides providing this car with very competitive price by that time, was my motives to buy this car on year 2009.

The distributor I have bought the car from was El Kasrawy in Dokki/ Mohandessen. Every thing was perfect till I bought the car on 2009.

It was revealed to me by owning practice that this car is not matching any specifications and many troubleshootings came out for functionality of this car during the ellapsed two years.

The Auto Gate Egypt, Agent of this car, has a reputation of a thief that has sold this car and currently all service center and the agency itselfself had closed since April- June 2011 after the revolution and lately I knew that he has been agent to the EBD cars (Egyptian British Automotive / Importer of MG cars).

Actually I have made complain to consumer protection agency on the July 2011, as well a police station MAHDAR ESBAT HALLA, and I am intending to raise a case in court to return back my money and a compensation for losses due to purchasing this car from this fake agent saler.

Appreciate your support for the benefit of repulsing the corruption in Egypt by making a report in ALL Newspapers for this Agent Auto Gate and to enable us to be gathered at your esteemed company to organize our effort and to make sure that this phenomena is stopped in Egypt.

Best Regards
Eng. Samir Abdel Fattah


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Amr elkholy from Cairo - Egypt wrote:
Subject: Problems with Mercedes Benz Egypt - G.A.S. مشكلتي مع مرسيدس و GAS (Go to article)
أمتلك B150 2009 - 20000 كم - المهم أرسلتها لمركز GAS لأصلاح السقف البانوراما حيث أن السياره بالضمان والسقف كان فيه مشكله – تم أصلاح المشكله ولكن عند أس؟ سضضصشسئءتلام السياره وجدت تجريح بسيط في أماكن متفرقه – فثرت وكلمت الموظف المسئول وكان أخر يوم رمضان قبل العيد – فقال خد العربيه وهناخدها تاني بعد العيد ونشوف فيها ايه.
بعد كده أتشفت قطع بالفرش الداخلي للسياره فوق المقعد بجوار السائق – بعد العيد رحت بنفسي والمهم وعدوني بأصلاح المشاكل وقابلت مدير الخدمه وطلب أبقاء السياره للتنظيف وتغيير السقف لو متواجد وقالي عنده مفاجاه وووجد السقف الأصلي.
أكتشفتتركيب سقف قماش مختلف عن شسقف العربيه – وقطع أخر في مكان أخر " الغطاء الداخلي للبانواما – كسر بالسماعه الصغيره عند القائم – وطبعا السروجي داكك الفرش الداخلي وثرت طبعا وكلمت مدير الخدمه فضحك وقاللي لا تقلق أنا هطلب السقف الأصلي وهازبط الدنيا ؟؟؟!!
المهم أرسلت ميل للتوكيل ومرسيدس مصر وطالبت بسياره جديده حيث ما حدث غير مقبول وقلل من قيمه السياره بشده ولم أجد غير رد سطرين :

With reference to our previous telephone conversation. Consequently In the process of providing our Mercedes-Benz customers always with the best experience we would like to inform you that the headliner and antenna have been ordered for your vehicle especially from Germany , as soon as we received it we will establish a contact with you directly for the replacement. Subsequent to our assuring by overcoming the problem of your vehicle which we have reached to satisfied results.
وأكتشفت انهم في كل ردودهم لا يذكروا موضوع السقف أطلاقا ولكن كل كلامهم عن مشكله بسيطه أخري وهي أعاده أريال السياره "المسروق" من المركز ويشيروا الي مشكله السقف بالمشاكل الأخري – أنا مش عارف الناس دي هتقابل ربنا أزاي ومش عارف أعمل ايه !

حتي مدير خدمه ما بعد البيع الأجنبي في مرسيدس مصر الي هم المفروض رقيب عليهم مش عايز يتدخل أو يبعت مهندس يعاين السياره وبيقول السقف هياخد وقت علشان الجمارك وطريقه كلامه – انا مش مصدق المعامله دي في مرسيدس !!! مصريين وأجانب وأود أرسال المراسالات بيننا علشان تشوفوهم بالتفصيل وكيفيه الرد ده لو ردوا أصلا يعني مثلا السوال ده أنا بعته من فتره بلا رد من أي حد مع أننبي حاتت العضو المنتدب لمرسيدس مصر شخصيا في الميل..


Eng Ahmed Abdallah, one single question that I want you to answer please:

Why did you tell me that you have the original ceiling of the car , while you don’t and you changed the car's ceiling with a temporary one without asking ?!!!



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Samir Ahmed Abdel Fattah from Cairo - Egypt wrote:
Subject: Komodo Complaint - Lawsuit group in Egypt (Readers letter)
I am owner of a Komodo Car since 2009, and I need to get in touch with Komodo Group to get our money back from the Auto Gate.
Please liaise me to Komodo Group, as well we need your support.
Best Regards
Eng. Samir Abdel Fattah


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Hussein from cairo - cairo wrote:
Subject: Complaint (Readers letter)
لدى سيارة افيو 2011 و تم عمل صيانة لها بالتوكيل صيانة ال 5000 و صيانة ال10000 و كل مره اشتكى من احساسى بان السيارة فى حالة تفكك و انا ماشى بسمع اصوات حاجات سايبة و انا ماشى اكنى ماشى بسيارة فيات 128 و كل مره تدخل السيارة و تخرج كما هى لا اتمتع باقتناء الزيرو بسبب هذه الاصوات فى المطبات الخفيفة افيدونى


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ahmed elmasry from giza - egypt wrote:
Subject: Information about Komodo cars in Egypt (Readers letter)
عدد سيارات الكومودو التى تم تصنيعها تجاوز 1200 سيارة
انا كنت مهندس استقبال فى شركة اتو جيت ابو رواش
بالنسبة لمشاكل السيارت دى ظاهرة فى كل العالم بس المشكلة ان الوكلا فى مصر معندهومش امانة والجرأة انهم يعترفوا بده
وكتير من السيارات فى مصر فيها مشاكل مثلا تويوتا 2008 و2009 مشكلة الفتيس MMT
والفولكس باسات مشكلة الفتيس DSG
وكيا نظام حماية السرقة فيها غير فعال اوىimmobilizer


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essam ebrhim from 6 oktober - 6اكتوبر wrote:
Subject: General Motors Egypt - Chevrolet Aveo warranty - سيارة شيفورلية فى الضمان (Readers letter)
أ.محمد شتا تحياتى ليك يافندم عندى سيارة شيفورلية افيو ذهبت للتوكيل عدة مرات لوجود عيوب بها فى العفشة والتكييف والمهندس بيقول عيب تصنيع اعملة اية وكمان اسعار الصيانة العادية فى العربية كل 5000 ك تزيد الضعف واكثر ولما ذهبت اخر مرة رفضت دخول العربية الصيانة رد المهندس وقال كدة هتخرج من الضمان يالله عليكم افيدونا فى هذا الموضوع وفى ناس كتير بتشتكى ومش عارفة تروح لمين وتعمل اية ولسيادتكم جزيل ووافر الشكر والاحترام (منصور شيفورلية)


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Bernhard Buchner from City - Egypt wrote:
Subject: Mercedes recall (Readers letter)
Dear Mr. Sheta,

In reference to your broadcast on Tuesday October 18, 2011 from 4:00 pm till 7:00 pm during which you stated "that Mercedes had recalled 6800 cars MY 2011 models E, R, GL and S class for a defect in the oil filter leading to oil/fuel leakage". we would like to confirm to you that there is no such recall for cars marketed by Mercedes-Benz in Egypt for any of the above models and that there is currently a recall measure issued for other countries, which might resemble the one quoted by you in your broadcast, but this refers to cars with DIESEL engines only, whereas in Egypt these cars are not available officially marketed.(as you most certainly are also aware of)

Furthermore, we would like to outline that Mercedes Benz Egypt when receiving a recall from the headquarters in Germany, immediately communicate same with its customers where the customer's safety is of an utmost priority. In that respect, it is worth noting that the last recall made in Egypt was in October 2010 where customers purchasing specific models were informed of a problem in the power steering pump and that they were required to contact and visit the authorized service centre for check and make necessary repairs (if any) free of charge. Such recall was communicated to customers via newspapers, emails and text messages. In fact, this shows our concern towards our valued customers.

In light of the above and in light of the current legislations and press ethics which grants the right of response, we kindly ask to clarify the above matter in your next broadcast on Tuesday October 25th, 2011 and to mention that as confirmed by Mercedes Benz Egypt no recall was required for the aforementioned models in Egypt. We expect that you kindly act in line with this email especially since you are herewith now also aware that the statements made by yourself last week do not apply to Mercedes Benz Egypt.

We thank you for your understanding and welcome any query for further clarifications.


With best regards/Mit freundlichen Grüssen

Bernhard Buchner
Director After-Sales
Mercedes-Benz Egypt S.A.E



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essam from cairo - egypt wrote:
Subject: Nissan Sunny - battery (Go to article)
السلام عليكم
لدى سيارة نيسان صنى موديل 2010
السحب بتعها عند اول الطلوع بعد اى توقف بطىء
البطارية 40 وسائلة وسمعت انه اذا غيرتها الى بطارية 70
هل المعلومة صح
وشكراً


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Mohamed khashaba from Cairo - Egypt wrote:
Subject: VW jetta complaint (Readers letter)
ا محمد شتا تحياتي عندي سياره جيتا ٢٠٠٨ من التوكيل و طبعا الضمان انتهي و موخرا بدات اشعر بمشكله في الفتيس و ناس قالوا لي انه عقل فتيس لازم يتغير و سعره ١٥ الف تقريبا فهل لدي حق لدي التوكيل ام لا و ما هي نصيحتك في هذا الامر و شكرا


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Nabil Zaki Mikael نبيل ز� from maadi -cairo - egypt wrote:
Subject: الكومودو (Readers letter)
انا احد ضحايا الكومودو وللعلم تم تسليم عدد تسعمائة سيارة ويوجد عدد900 سيارة اخرى جاهزة للتسليم موجودة فى مخزن الشركة بابورواش ارحمونا ودلونا نعمل اية انا مالك السيارة شاسية 273


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Ahmed Swidan from Cairo - Egypt wrote:
Subject: Advice Needed (Readers letter)
Dear Sir,

I would like to buy a car with in the range of 130,000 to 150,000.

what is your recommendations ? and why ?

Thanks in advance.


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mohamed abass from 6 th October - EGYPT wrote:
Subject: Evaluation - Ford Egypt - Fikry Group (Readers letter)
Company: Ford
Service center: Fikry group
Country: Egypt

City: 6 th october
Company Rating: Average
Service Rating: Very Good
Sales Rating: Very Good

Comment:
I just bought Ford Focus 2008 . it\'s really a very nice car . the kilometer was 81000 KM so i went for the service with the agent .i was surprised that the service will cost me 5000 LE ! which is weird because my friend had BMW 525 2007 and he didn\'t pay 5000 LE for care service !


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sherif from Cairo - Egypt wrote:
Subject: What car to buy? Nissan Qashqai? Kia Sportage? Hyundai ix35? (Readers letter)
Dear
I was wondering if you can provide me with a comparative study for the following car types

1-Nissan / Qashqai / 1600 CC / manual .
2-Kia / Sportage / 1600 CC/ Automatic.
3-Hyandai /Tuscan / 1600 CC/ Automatic ( will be available soon)

regards


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ehab ghaly from new cairo - EGYPT wrote:
Subject: Evaluation- Mansour Chevrolet Egypt (Readers letter)
Company: Chevrolet
Service center: Mansour
Country: Egypt
City: New cairo
Company Rating: Very Good
Service Rating: Excellent
Sales Rating: Good
Comment:


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ayman sami from cairo - egypt wrote:
Subject: Stay away from Al Marawan Workshop / Gear-box Hyundai Verna (Readers letter)
يا جماعة كالمعتاد فى فتيسات هونداى فيرنا والنترا القديم والماتركس الأتوماتيك
فتيس سيارتى الفيرنا باظ
حاولت اصلاحه فى ورشة متخصصة اصلا فى اصلاح فتسيسات فقط
الحقيقة بعد شهر من المحاولات والتباديل والتوافيق فيما يخص او لا يخص الفتيس
لم يستطع اصلاحه للأسف مع طبعا شوية تقليب فى المشتريات والفلوس وبوظ اشياء اخرى فى السيارة
نصيحة بالبعد تماما عن هذه الورشة وحاليا يوميا خناقات مع العملاء اقصد الضحايا مثلى
أسم الورشة المروان والميكانيكى المسئول على وأبنه حسين
العنوان خلف قسم ثان مدينة نصر فى الشارع اللى على ناصيته بروست
امام القهوة محل مرسوم عليه جهاز تحديد الأعطال
طبعا العربية اقصد حقل التجارب بايظة ومرمية تحت البيت حاليا بعد ما صرفت عليها حوالى 2500 جنيه فى محاولات فاشلة مع هذا الشخص
الذى بالكتير يغير طقم بوجيهات
وحسبى الله ونعم الوكيل


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Mohamed El Masry from Cairo - Egypt wrote:
Subject: Best car in 65 - 75.000 LE price range? (Readers letter)
كنت عايز اعرف احسن عربيه فى السوق المصرى فى حدود من 65 الف الى 75 الف جنيه مصرى
وشكرا على حسن تعاونكم


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Mohamed Abotera from Cairo - Egypt wrote:
Subject: Car recommendation - Used Car up till 60.000 EGP (Readers letter)
Dear Sir, could you advise me regarding a used car should i buy within range of 60,000 EGP according to the following conditions:
1- Resell is good
2- Automatic
3- Mo +2002
4- Family car
5- Cheap Spare parts

P.S: i owned a Citroen C4 and I'm changing it for its high running cost

Best Regards


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Amr Alserty from Cairo - Egypt wrote:
Subject: THaaanxxxx (Readers letter)
Many thanks to you, waiting for your replay.
Thaaaaaanx.
Amr Alserty


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Amr Alserty from Cairo - Egypt wrote:
Subject: So What!! (Hyundai Elantra 2012 dashboard) (Readers letter)
So what no one answerd me,!!! I am still waiting PLZ someone reply

Editors response:
Dear Amr,
kindly note that it can take up to 48 or 72 hours before your reader's letter is reviewed by our editor or somebody from our editorial team.

Please also note that it can take up to 3 or 4 working days till you get contacted by the car company you complained of.

This delay is due to the large numbers of complaints we receive on a daily basis through email, sms and through our Auto Arabia Facebook group.

Thank you for your patience.

Auto Arabia Online Team

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Mrs.Sabah Khalil from cairo - egypt wrote:
Subject: Volkswagen Egypt Service Center - Engine oil problem in Golf 6 2011 (Readers letter)
My Car is golf 2011 1.6 from Volkswagen Cairo, Egypt., i bought it last December it was fine until 1600 km were done and a flashing sign occurred '' check engine oil'' I took the car directly to the VW car service they checked the car and found that the engine oil is less than the normal, they took the car to the service and told me that this car didn't have a PDI check by mistake, so they refilled the engine oil and gave me back the car in an hour of time.

I thought the problem has ended at this point but 1000 km later or a bit more the same problem appeared again when the '' check engine oil'' sign appeared again on my display screen I did the same thing again and I took the car to VW service they checked the car manually and found the engine oil a bit less than the normal so they asked me this time to leave the car for a full day, to check the problem and get back to me. I left the car after I signed the required applications for the car details and I left.

Next day, I called the engineer who took the car from me and asked him what has he done, he said the car is ready you can come pick it up I told him I have to understand what is the problem with my car and what did you do he replied in an unconcerned way as if I have a small problem and I am over reacting.
I went there, and he told me that after getting back to VW Germany they were asked to refill the engine oil and they are asking me to come back after exactly 1000 km to check the engine oil.

I was so confused because this is not normal that a new car is checked twice for an engine problem and by asking the engineer there, about the previous steps he said if the problem occurred again we might replace your car engine and I told him I won’t agree to do so I have a new car and I won’t let you mess up with it because you don’t want to check it well and fix the problem, it doesn’t make sense.

I took the car as to examine it for a 500Km, and get back to him
After that my 5000 KM service was due so I took the car to the service and off course the whole engine oil was changed. So even if the problem I have was going to occur it won’t because the engine oil is already refilled.

At the 10.000 KM I had the same problem again, the engine oil sign on the dash board appeared and this time I took the car the service but I asked the front office manager to look after my problem and I had to raise my voice because no one seemed to be keen, they took the car and checked it in front of me with their portable computer and then on a certain machine they use and asked me to come and see the car I went to the car in the service area, they showed me that the engine oil tank cover is not working good, damaged or has a manufacture disorder the point is that they replaced the tank cover and gave me the car as to comeback after 500 KM. They very rudely asked me to pay the fees for the oil they refilled but I definitely refused and didn’t pay anything.

I did what I was required and after the 500KM I went to the service to check the oil level and it was normal. Because the point is that the oil level decreases almost every 3000Km.

And now I’ve complete 4800 KM more kilos after my last visit to the service and the sign has occurred again ‘’ check oil level’’.

The service is scheduled at the 16,000Km and I have used the car for 15,400 Km until now and I will have this car serviced until my problem is solved because I won’t give them the chance to fool on me again and refill the engine oil and give me back a manufacture faulted car.

Would you find me a solution to fix my problem with this car or what should i do more??


My engine number is: 993951
Chassis number :120899
Golf 6 2011 1.6
Car owner: Sabah Mohamed Khalil
Cairo, Egypt




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Walid Mohamed from cairo - Egypt wrote:
Subject: Great Wall - Ezz El Arab / مشكلة فى عربيتى جريت وول موديل فلوريد 2010 (Readers letter)
الرجاء من سيادتكم الإهتمام برسالتى حيث اننى أرسلها للمرة الثانية
السلام عليكم ورحمه الله وبركاته
أتمنى ان تنال شكوتى إهتمامكم وفقنى الله واشتريت سيارة جريت وول موديل فلوريد 2010 ومن اول ما اشتريتها وعندى مشكلتين كما يلى:
الأولى :
إن الفتيس به خشونه وعضعضة فى نقلاته خاصه الغيار الأول والثانى والثالث وعندما أخبرت مركز الصيانة بالتوكيل (عز العرب)بذلك خلال صيانة 1000 &5000 كيلو تم إخبارى بان السيارة خرجت من المصنع الأم بدون شحم أبيض وسوف يلين الفتيس مع الوقت وعلى الرغم من أن السيارة الأن قطعت بها حوالى 13000 كيلو والمشكلة ما زالت كما هى والرد أيضاً كما هو
المشكلة الثانية وهى أن الطارة بها رعشة مستمرة تبدأ من بداية تشغيل المحرك وعند زيادة السرعة تزيد الرعشة وكالعادة تم إخبار مركز الصيانة بالتوكيل (عز العرب) بذلك وخرج مهندس معى للتجربة وكل الله ربنا قدره عليه وبلغنى به إن دى طبيعة العربية وده شئ عادى

هل يعقل يا سيدى ذلك أرجو الإفادة من حضرتكم عن كيفية التصرف مع التوكيل حيث أننى بصدد تقديم شكوى لجهاز حماية المستهلك ولكنى لجأت إليكم أولاً حتى تساعدونى لعل وعسى يتم إصلاح السيارة ودياً


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Ahmed Yossef from Banha - Kalyobya - Egypt wrote:
Subject: Renault Fluence or Hyundai Elantra? (Readers letter)
ارغب فى شراء سيارة وارجو التكرم بافادتنا بالراى حول الكفاءة الفنية لكل من السياراتين هيونداى النترا 2012 و رينو فلوانس 2012 وايهما افضل فى ضوء خبرة سيادتكم فى ذلك المجال ولسيادتكم جزيل الشكر .


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Gamal Bassyouni from Cairo - Egypt wrote:
Subject: Rip-off at VW Agent in Egypt (Egyptian Automotive Company) (Readers letter)
Hi,
I have bought Jetta model 2008 from Duabi as a first user and brought it with me in 2009 to Egypt, since then I have been suvering from the unbelievable unrealistic services fees in VW service center being a gulf car.

I have clearly explained to the center that I am the first owner and got the owner's manual stamped from Naboudah in UAE and I should be treated on equal bases with the Egyptian Jetta, that has been declined from the service center and I had to pay something like 1900LE to change the brakes, the spare parts costs about 1400LE while the services was 500LE.

I have not been informed by such high fees and what has happened is truly a theft to get out with my car out of the center.

I told them in the centr that their fees is exceeding what is should be paid in Germany for the same service and they boldly confimred that.

VW Germany should bear the full resonsibilty towards what its agent is doing with no control and no monitor to its car buyers in Egypt and should get such agent out of business immediately if they want to make any better business in Egypt.

Tahnks and best regarda,
Gamal Bassyouni


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Amr Alserty from Cairo - Egypt wrote:
Subject: Hyundai Elantra 2012 - Problems with dashboard computer (Readers letter)
I have Elantra 2012 there is a problem in the computer after fueling the tank the computer reads 565 km the second time 465 or 425 !!!!?? after the first 1000 km i went to GB & i told them about this problem they told me that they will test it , nothing happend this problem cause me a lot of trable because i work at sharm and i have to travel once a month.
many thanks hoping to solve it with you
Amr Alserty


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Samer Helmy from Cairo - EGYPT wrote:
Subject: Evaluation- FIAT Egypt Omatra (Readers letter)
Company: Fiat
Service center: OMATRA
Country: Egypt
City: Cairo
Company Rating: Very Good
Service Rating: Very Good
Sales Rating: Good
Comment:


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mostafa from cairo - egypt wrote:
Subject: Speranza 113 (Readers letter)
بعد ازنكم انا كنت عايز اشترى عربيه سبيرانزا 113 او بينى شانا فكنت عايز اعرف ممكن تساعدونى اجيب اى واحده منهم وايه عيوبهم وممكن اعرف افضل مكان للتقسيط لو الموضوع ده متاح عند حضراتكم


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khaled ashour from cairo - egypt wrote:
Subject: Best car for 100.000 LE? Proton Persona? Hyundai Accent RB= (Readers letter)
Hello, please i want your advice and giving me you opinoion on buying a new care with 100,000 L.E what isa the best car to buy proton persona or hyundi accent RB or any brand you see it better to buy within this budget

thanx for your cooperation and advice
waiting for your reply


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Ahmed Daoud from cairo - EGYPT wrote:
Subject: Evaluation- Mitsubishi (Readers letter)
Company: Mitsubishi
Service center: almasria
Country: Egypt
City: Cairo

Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Very bad
Comment:

I'm sending a warning to all Mitsubishi owners in Egypt never go to elmasria (alrawas Service Centers) they are still working but they are clever to work as thieves, i have my experience with them recently they are using non original spare parts and they are selling it as original without any differnece in price.......Take care it is dangerious


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Mohamed Hesham from Cairo - Egypt wrote:
Subject: Daihatsu Sirion (Readers letter)
Dear Sirs,
I have a silver AT Daihatsu Sirion 2007 & it has a loud sound from its steering wheel box & I have already replaced the full box for free (( after more than 4 months of waiting & a lot of arguments & discussions )) at the agency when my car was still in its warranty & guarantee as they are the ones whom discovered its problem but unfortunately it still has the same sound till now & when I tried to re-complain about it they usually answering me that it is just a part called " شداد الميزان " who makes this sound & it is little bit expensive & I have no need to change it so please I need you to inform me how & where can I re-evaluate my car as in fact I don't believe that they have already replaced it indeed also please I need you to tell me honestly your opinion on the Daihatsu Sirion 2007 & on the agency of Daihatsu in Egypt & at the end I need you to reply me on my email not on your radio show as I will be at my work

Thanks.
Best Regards.
Mohamed Hesham



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Mohamed Hesham from Cairo - Egypt wrote:
Subject: Daihatsu Sirion 2007 (Readers letter)
Dear Sirs,
I have a silver AT Daihatsu Sirion 2007 & it has a loud sound from its steering wheel box & I have already replaced the full box for free (( after more than 4 months of waiting & a lot of arguments & discussions )) at the agency when my car was still in its warranty & guarantee as they are the ones whom discovered its problem but unfortunately it still has the same sound till now & when I tried to re-complain about it they usually answering me that it is just a part called " شداد الميزان " who makes this sound & it is little bit expensive & I have no need to change it so please I need you to inform me how & where can I re-evaluate my car as in fact I don't believe that they have already replaced it indeed also please I need you to tell me honestly your opinion on the Daihatsu Sirion 2007 & on the agency of Daihatsu in Egypt & at the end I need you to reply me on my email not on your radio show as I will be at my work

Thanks.
Best Regards.
Mohamed Hesham
mshesham@egyptair.com.eg



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Mohamed Hesham from Caro - Egypt wrote:
Subject: Daihatsu Sirion 2007 (Go to article)
Dear Mr. Mohamed,

I have a silver AT Daihatsu Sirion 2007 & it has a loud sound from its steering wheel box & I have already replaced the full box for free (( after more than 4 months of waiting & a lot of arguments & discussions )) at the agency when my car was still in its warranty & guarantee as they are the ones whom discovered its problem but unfortunately it still has the same sound till now & when I tried to re-complain about it they usually answering me that it is just a part called " شداد الميزان " who makes this sound & it is little bit expensive & I have no need to change it so please I need you to inform me how & where can I re-evaluate my car as in fact I don't believe that they have already replaced it indeed also please I need you to tell me honestly your opinion on the Daihatsu Sirion 2007 & on the agency of Daihatsu in Egypt & at the end I need you to reply me on my email not on your radio show as I will be at my work

Thanks.
Best Regards.
Mohamed Hesham



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Kareem Adel from Cairo - Egypt wrote:
Subject: VW Egypt Service Center Issues - Jetta / Suran / Polo (Go to article)
Dear Mr. Mohamed Sheta,
I have sent you an SMS on air last Tuesday regarding the 3 cars I have from VW (Jetta 2011, Suran 2010 and POLO HB 2009), my complaint is regarding the POLO and the Suran.

First, the POLO HB 2009, the car is very good, with very nice options, perfect for a small family, (it is owned by my wife), after 2 years of using (purchased in February 2009 and all services was done at VW El Obour) we faced an issue with Radiator Fan, it does not turn off after shutting the engine down.

I went to the service center who said that it may be the Fan Resistance but we do not have right now, so we have revised the cables and we found that one of the connections was loose so we have re-fixed it, check it and if the issue shown again contact us, after few days the same issue shown again, I went again and after checking they told me that it is the Fan resistance, I said OK lets change it (and I had a discussion that it is not a user problem so I asked that they may pay for it but they refused).

Anyway after a while the service engineer came back and told me that was not the Fan resistance, yours is doing fine, it is the air condition control part, I asked how much does it cost, people at the spare parts told me its 1400 Egp (only 200 Egp difference with the fan resistance).

I said Ok go ahead, after completing the Job (almost 5:00 pm) I went to pay, they told me please pay 4,878 Egp! I said what for?

They said that is the cost of the AC control, I went back to the spare parts office they told me that the employee had done a mistake telling you a wrong number, I did not have the money, so they decided to take off the spare part asking me to come back tomorrow to check the issue with the maintenance leader, that what was done and when I came back I had a discussion about the cost asking them to pay for it as it is not a user issue at all, in addition that the AC is working properly.

I made a complain at the Customer Service Hotline, the reply i had is that we can make a 20% discount that’s it.

The problem is I took the car and I went to an external center, they told me that the problem is in the Fan itself and when they have changed it (500 Egp) the problem was solved and the issue disappeared.

So:
1- Bad service (time manner, wrong information, ...)
2- Wrong diagnosis (this the worst thing).
3- Unprofessional Customer Service Attitude.

Second the Suran 2010,
The car is still in the warranty period, the radio CD (attached to the multi function wheel), is not working, and for more than 8 month, they did not get it, with many excuses, and very stupid solutions, like we may get a pioneer instead but will be not connected to the wheel controllers, really do not know what to do.
again:

1- Bad service (time manner, wrong information, ...)
2- Unprofessional Customer Service Attitude.
3- Wrong due dates.

The question is do you think that I will be comfortable doing the service for my brand new Jetta at this bad service center, I do not think so.

They are putting VW name to the ground , I am really telling all of my friends that the VW car is great but the service center is the worst place ever, my advice is not to get a VW Car Ever.

Please help me in raising this issue to VW Head Quarter, so they can have a real feedback about the bad service done in Cairo Branch.

Sorry for my long e-mail.

Kareem Adel
Maintenance / Projects & Improvements Leader & Run Plant Engineer
Dow Formulated Systems, Middle East & Africa
Dow Egypt Services Limited



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Usama Amer from CAiro - Egypt wrote:
Subject: Proton - Saga Review (Readers letter)
Dear Sir,

I am intending on buying the Proton Saga, but have been hearing opposite reviews regarding maintenance and spare parts availablty. Any Help would be appreciated.

Thanks


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Heba from Cairo - Egypy wrote:
Subject: Seat Leon vs. Seat Altea (Readers letter)
Dear Editor,
Need your advise comparing Seat leon with Altea in terms of performance, stability, power.


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Ehab from Cairo - Egypt wrote:
Subject: Advice- VW Passat, or Volvo S60 or BMW 316i? (Readers letter)
Dear Editor,

I am writing to seek your kind advice in selecting a new car to buy. I would like to buy a car in the range of 250,000 pounds and initially I intended to buy VW Passat but after hearing all the bad reviews about the dealer & its service in Egypt I changed my mind.

I am now considering either the BMW316 or Volvo S60 and your advice will be highly appreciated. I am mainly looking for reliability and good after sale service.

Thanking you in anticipation



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mourad ahmed from cairo - egypt wrote:
Subject: فولكس فاجن Volkswagen Egypt complaints (Readers letter)
السادة رواد الموقع الكرام السلام عليكم ورحمة الله وبركاته انا كونت عملت شكوى فى الموقع من السياره بتعتى الجيتا 2010 علشان بعد مشترتها لقيت عيب فى الفتيس ومكونتش عارف اعمل ايه فيها لانها خليجى من الاخر انا كونت فاقد الثقه تماما فى اى حل ولكن حصلى حاجه ممكن ناس كتير متصدقهاش امبارح لقيت شخصيه محترما جدا جدا بتكلمنى على الموبايل وبيسالنى على المشكله محدش هيصدق ان الحد ده من شركة فولكس فى مصر بجد راجل فوق الخيال زوق بشكل رهيب ووعدنى انه هيحل مشكلة عربيتى فى اقرب وقت انا اسف مش هقدر اقول اسمه ايه الا لما اقوله الاول واخد منه الاذن مكونتش متاخيل ان ده يحصل بس ارجع وقول اسم العربيه بيفرق كتير والى بينجح عربيه زى دى الاشخاص الكويسين جدا الى بيعملو على نجاح علامه زى فولكس على فكره انا عاوز اقول حاجه اخيره .ان لو متمش اصلاح السياره انا برده بحترم جدا الى كلمنى وهتمامه بمشكلتى وبحترم جدا العربيه دى

Editors response:
Dear Mourad,

thanks for your message. I am glad that Volkswagen Egypt finally came back to its senses and is finally starting to solve the problems of the Volkswagen owners in Egypt, after the huge pressure we put on them through our website and through our live-program on Radio Masr 88.7 !

They are not doing you a favor by servicing your car! As a gulf-spec Volkswagen owner it is your 100%-right to get a FULL service without any price-difference in the service center rates than the ones paid by the VW owners who bought their car from the Egyptian importer.

Any client of a Volkswagen or any other brand should receive proper, friendly and professional services and THEY (the Volkswagen dealer), should be thankful to you (the customer) that YOU bought a car from their brand.

Rest assured that without the pressure we put on Volkswagen Egypt during the past few weeks, and without the complaints we forwarded to the Volkswagen headquarter in Germany, the Volkswagen importer in Egypt (Egyptian Automotive Company / Karim El Naggar) would have never solved any of the current complaints from Volkswagen owners.

They only started asking us a few days ago (05.10.2011) for the phone numbers and contact details of the VW owners when we suggested last week live on air that the gulf-spec and grey importers should build up their own service center for Volkswagen cars imported from the gulf region. We also offered our help and assistance to any investor or car dealers interested in building up such service centers and importing the necessary diagnostic systems and equipments from Germany or Europe.

Anyway, I am glad that VW started becoming more professional in solving customer's and reader's complaints but still I recommend to you never praise the day before it ends. A 'friendly' phone-call is not enough. We had many 'friendly' phone-calls with Volkswagen before, but no complaints were solved.

At the end this is a good sign for the owners of gulf-specs VW cars as well as 'Egypt-spec' VW cars and feel free to keep us updated with any positive or negative developement with your case.

Regards,
Editor


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Mohamed yakout from cairo - egypt wrote:
Subject: مشكله فى هيونداى ماتريكس - Hyundai Matrix problems (Readers letter)
Chassis no: 303260 / Motor no: 6606934

اعانى من مشكله اهتزاز السياره اثناء الحركه لاول مره وخاصه لحظه ارتفاع القدم او ترك الدبرياج والتحرك على الغيار الاول او الثانى بعد ذلك لا اجد اهتزاز اثناء عدم استخدام الغيار

ويلاحظ وجود المشكله اكثر من مره وتزداد وقت الحركه باستمرار وفى اشارات المرور حتى تؤدى الى ابطال المحرك والرجوع الى اداره المحرك مره اخرى وشرح اخر للمشكله وهو مثل حركه السياره على غيار ثالث لاول مره بدلا من الاول وعلى هذه المشكله منذ اكثر من عام الان تم الذهاب الى مركز الاقصى بزهراء المعادى بالقاهره وقامو بالكشف على السياره وفادو بتغيير الاسطوانه والديسك والبليه وقمت بتغير كل هذا مع طقم كهرباء ,وبعد مرور اسبوعين ظهرت المشكله مره اخرى وتوجهت الى مركز الاقصى وقامو بالكشف مره اخرى وافادو بانه يلزم تغير الديسك مره ثانيه وتم التغيير للمره الثانيه وبعد مرور اسبوعظهرن نفس المكشله الا انهم يقومو بالرد بانه لا توجد مشكله بالرغم انا عايش المشكله قام اجاب احد الفنيين انه لابد ان تقوم بالضغط على دواسه البنزبن اكثر حتى تمنع هذا الاهتزاز وهذا غير معقول فى كل مره اضغط على دواسه البنزين كثيرا حتى تتحرك السياره بدون اهتزاز وانتظرت ايام على هذا الحل بالرغم انه لم اقتنع به وقمت بالزياره الى المركز مره رابعه وقامو بتقليل دواسه الدبراياج بمعنى ان السياره تتحرك فى اول ارتفاع لدواسه الدبراياج ومع ذلك لم يقوم بتحديد المشكله التى مازالت قائمه لدرجه اننى اريد بيع السياره وقمت بسؤال احد المركز الغير معتمده من هيونداى فقاموا بالرد بانه الشكله محتمل تكون فى قواعد الماتور او الكوبلن فانا فى حيره كامله






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Rafik from cairo - egypt wrote:
Subject: Comparison Proton Persona - Renault Scala - Nissan Sunny (Readers letter)
my budget to buy a car is 100,000, I want to buy either Proton persona ,Renault scala or Nissan sunny, advise


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Walid Ibrahim from Giza - Egypt wrote:
Subject: Hyundai Accent RB 2011 A/C Failure (Readers letter)
أسمي : وليد إبراهيم _ أشتريت سيارة هيونداي RB موديل 2011 شهر مايو الماضي.
هناك مشكلة متكررة بدأت من صيانة 1000 كم و هي التكييف فصل نهائي و لا يعمل فقط امروحة و كل مرة يتم عمل الصيانة بعد الشكوي يعمل بكفاءة عالية ثم فجأة يعطل و ذلك أربع مرات منذ شراء السيارة. التوكيل الرئيسي بأبو رواش يقولون كل مرة انه عيب الفريون و أنا مش فاهم أزاي كل 2000 كم يتم شحن الفريون. أرجو المساعدة.


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hassan from cairo - egypt wrote:
Subject: Comparison VW Passat - KIA Sportage - Renault Fluence (Readers letter)
Hello,
Have the intention to buy a new car, as the WV Passat, yet a good car as i heard, but it seems that there is a real issue in the service center and also the 95 octane is not that available as needed. So can you please brief me regarding KIA Sportage & Renault Fluence from performance, durability and safety. As far as my understanding my worries lies in the performance regarding the HP & torque related to size and weight specially for a family of four. But you are the expert not me.
Thank you in advance


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Khaled samir elrashidi from cairo - EGYPT wrote:
Subject: Evaluation - Mercedes Benz - Cairo National Automotive CNA (Readers letter)
Company: Mercedes Benz
Service center: Cairo national automotive
Country: Egypt
City: Cairo

Company Rating: Excellent
Service Rating: Very Good
Sales Rating: Excellent

Comment:
They know how to their car very well.


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Hassan Sabry from Cairo - Egypt wrote:
Subject: Complain from Renault Fluence Air Bags! (Readers letter)
Hi Sir,

This is a serious claim on a strange reaction I got from the air bags of my car during an accident.

My name is Hassan Sabry, I am a Telecommunications Engineer based in Cairo, Egypt.

I have a Renault fluence 2011, on Saturday September 24th I had an accident with my wife & kids on Ain ElSokhna - ElKattameya road; the road was totally dark & suddenly I found barriers in the middle of the road splitting the road into 2, my speed was about 120 km/hr, so I pushed the brakes hardly & the car turned to the right by almost 180 degrees where it was hit by the fence existing on the right of the road, and of course the 2 air bags were opened.

Until now the events are normal, but the real strange unexpected behavior is that the air bag of the driver side has exploded & BURNT MY RIGHT HANDS, I have the photos of the accident & some photos of the burn happened to my hands with a medical report from the hospital.

Awaiting your kind response
Hassan Sabry


Editors response:
Dear Hassan,
kindly send us the pictures of accident, your burnt hand as well as the medical report to readersletter (at) autoarabia.org ! We will forward your complaint to Renault in France and see their opinion about that. Please feel free to sms or call us next Tuesday during our live program on Radio Masr 88.7, from 4-7pm to share your experience with our listeners.
Kind regards,
Editor

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Amr Ehab Omar Ibrahim from Cairo - Egypt wrote:
Subject: Fiat Service Center (Readers letter)
Dears,

I'd like to raise this complaint to you as you're recomended from one of my friends. I've had an accident 2 months ago and my front bumper and hood were damaged. I sent the car immediately to the Fiat service center and since that day they didn't put a thumb in the car. It's still parked there in their parking lot. Beside that, every time I call them, they tell me that they different excuses (eg. Ordering the spare parts from Italy / the car is still in the cue ) and so on and so forth.
I don't know what you're capable of, but you're my last hope.

Thanks,
Amr Ehab


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abdelkhalik Fathy from Cairo - Egypt wrote:
Subject: Elantra 2008 (Readers letter)
الساده الأفاضل القائمين علي الموقع
تحية طيبة ... وبعد
إنني أضم صوتي لصوت السيد أشرف بخصوص مركز خدمة هيونداي حيث أنني امتلك النترا 2008 وهي سيارة رائعة بكل المقاييس ولا يعيبها الا خدمة ما بعد البيع بمراكز غبور فأنا بعد معاناه معهم بخصوص العفشة فقمت باضلاحها حيث تمت مماطلتي حتي خرجت السيارة من الضمان وحاليا فهناك مشكلة لم يتم حلها علي الرغم من ذهابي الي مركز الخدمة بسببها أكثر من 10 مرات وهي أن سحب السيارة أصبح ضعيف ويحدث صوت كركرة بالمحرك عند محاولة الضغط علي المحرك وللأسف فجميع الردود التي اخذتها تنم عن جهل شديد من القائمين علي مركز الخدمة سواء قليوب أو أبو رواش وحاليا أفكر في اللجوء الي هيونداي كوريا لحل المشكلة لأن سحب السيارة (تجميع) بطيء لدرجة ملحوظة وللأسف حدث بعد مرة من مرات الخدمة وكل مرة يضعون السيارة علي اكمبيوتر ويبلغوني أنها تمام علي الجهاز وليس بها شيء ومرات يقولون العيب في الوقود وهل هذا العيب موجود لدي أنا فقط. قمت بعمل شكوي عن طريق تليفونهم وأيضا ذهبت أدراج الرياح. عند النتهاء من المشكلة سأبيع
السيارة وأختار أي نوع آخر يكون مركز خدمته مقبول .
ملحوظة حاولت مرارا الاتصال بكم علي الهواء في راديو مصر ولكن للأسف باستمرار الخطوط مشغولة أو خارج الخدمة
مع الشكر
عبد الخالق فتحي

Editors response:
thanks for your message. your message confirms the bad reputation of the Hyundai Egypt Ghabbour service centers in Egypt, which many Hyundai owners in Egypt have. please try to sms or call us again next Tuesday during our live radio program on Radio Masr 88.7 next Tuesday between 4-7pm.

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Mohamed Saad from Cairo - Egypt wrote:
Subject: New Jeep Wrangler (Go to article)
Dears,
I’m planning to buy the new jeep wrangler, it will be my first time to own a 4x4.
i just need your kind assistance to answer my below question:
1. What is the most common feedback your received about the new wrangler.
2. Is there any problems concerning the car's assembly in Egypt, as there are a lot of owners selling their very new cars.
3. Wrangler is a heavy duty off-road vehicle, but is it a good choice for the city daily use.
4. What is the actual fuel consumption (city/highway), as most of the data written in the cars specs are somehow theoretical.

thanks and looking for to hearing from you soon.



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Ashraf Abel Alim اشرف from القاهره - مصر wrote:
Subject: Problems Ghabbour Hyundai Service Center - Hyundai Elantra - هونداى الينترا2010 (Readers letter)
السلام عليم
انا اشرف من القاهره
تعرفت على العنوان من احد العملاء التذى تعرفت عليهم فى الانتظار لاستلام السياره عند مركز خدمه غبور قليوب
شكوتى فى سيارتى الالنترا موديل 2010 التى اشتريتها فى العام الماضى فى شهر 5
اولا:
السياره جميله ولكن للاسف خفيفه جدا وناعمه وانا بحبها ولا اجد فيها عيوب الا ان عيبه الوحيد هو غبور.
المركز تذهب اليه لتشتكى من شئ الا وتخرج من هناك وكان شيئا لم يكن والعيب تروح عليه خمسين مره وانا اعتقد انهم عارفين العيب بس بيتجهلوا
الحكايه انى ذهبت اشتكى من عدم سحب السياره فى صيانه 30000 وبعد ان خرجنا انا والمهندس لتجربه العربه بعد الضبط فوجا المهندس ان بوجيه مكسور فى وش السلندر وحاولوا اخرجه بطرق غريبه انا للاسف لست مقطنع بها الا انهم قالوا لى ان العربيه سوف اتركها وبلفعل تركتها وبعد ان حضرت لاخذها فوجات انهم غيرو وش السلندر ومن بعدها والعربيه زى الزفت يمكن الزفت احسن
من بعد ذلك ذهبت لموضوع العفشه من الاربعين حتى الستين لما حنوا على وغيروا المساعدين الخلفين والمشكله ان العربه بها دب امامى وعدم اتزان مع رجه فى الطاره وعند الفرمله المهم انك تسمع حاجه من الصنايعيه وتسمع حاجه من المهندس بتاع الورشه وتسمع حاجه من مهندس الاستقبال مش عارف اعمل ايه
ممكن اعرف الحل وتدلونى عليه ارجوكم انا حاسس انهم بيمطلوا فى الوقت حتى تخرج العربه من الضمان وبعد كده اضرب راسى فى الحائط
انتظر رادكم جزاكم الله خيرا
مع خالص التحيه والاحترام

Editors response:
Dear Ashraf,
this is typical for the Ghabbour Hyundai service center in Qaliub. Please feel free to sms or call us next Tuesday during our live program on Radio Masr 88.7, between 4pm and 7pm.
Regards,
Editor

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Hoda Selim from Giza - Egypt wrote:
Subject: Thank you (problems with Volkswagen Polo) (Readers letter)
Dear editor,

I just want to thank you. Following the complaint I wrote on your website last Thursday, I got contacted on Friday by maintenance director of VW and I will bring the car back to them next week.

Many many thanks for a quick and efficient reaction.

Best

Hoda

Editors response:
Dear Hoda,

I am glad to hear that the Volkswagen importer in Egypt (Egyptian Automotive Company / Karim El Naggar) is finally starting to take the complaint of the Volkswagen owners in Egypt seriously.

Please send us your mobile number so we can follow up with you the progress of your complaint and please feel free to call us next Tuesday during our live program on Radio Masr 88.7 to share with us and our listeners your experience with Volkswagen Egypt.

The technical problem of your Polo is rather common and I am looking forward to hear from you how Volkswagen Egypt solved this problem.

Regards,
Editor


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Amira from cairo - egypt wrote:
Subject: Chevrolet Spark - Abou Ghaly Service Center / tawkeel abo 3'aly (Readers letter)
انا اميرة اللى كنت كلمت حضرتك يوم التلات بخصوص ابو غالى وشيفروليه سبارك. انا ها سكان الاوراق وابعتها للك .انا بس كنت عايزة اقولك اللى حصل بظبط العربية عملت حادثة واتغير فيها سقف وباب و التوكيل قعد فيها سنة كاملة من تاريخ 8/8/2010 لحد 24/9/2011 المهم ان لما جينا نستلمها اول سؤال سالناه هل فيها حاجة عايزة تتغير يعنى نعملها صيانة يعنى تغيير زيت او مية او اى حاجة والا مش محتاجة قالوا مش محتاجة وكان فيها شوية حاجات بسيطة لسة مخلصتش رحنا السبت وبعده الاحد وانا لسة يادوب ماشية بيها مكملتش ربع ساعة ولقيتها عملت صوت غريب وقفت وحد من المارة قالى فيها حاجة ف الموتور جبت ونش وودتها على التوكيل تانى قالولى دى جابت موتور ولما قابلنا المدير قالنا ان فيها بستم مكسور ودا عشان انتى كنتى ماشية بسرعة وجبتى غيار اقل مع العلم انى اصلا كنت مهدية عشان كنت داخلة على كمين ثابت (يعنى متفجأتش بالكمين) و ان بجد انا معملتش كدة ومهندس من عندهم اكدلنا ان السبب 90% بيكون من ان الزيت بقاله سنة ومتغيرش فبيكون عامل زى المية وكان لازم يتغير مع العلم ان احنا كنا سألنهم قبل الاستلام اذا كانت محتاجة زيت يتغير او يتزود وقالوا لا والمدير قال انه الحل انهم يغيروا البستم ويجيب قطع الغيار من السوق يعنى مش منصور ودا طبعا على حسابى انا -على اساس انها غلطتى زى مابيقول -وانه كترضية هيشيل المصنعية ..رأيك اتصرف ازاى وانا حاسة انه بيشيلنى غلطتهم ومع العلم ان المهندس كان بيقول ان الدنيا اتقلبت عندهم بسبب العربية دى يعنى واضح انهم عارفين انها غلطتهم بس طبعا المدير عمره ماهيقول انها غلطتهم

Editors response:
Dear Amira,
this problem sounds similar to the problemof one of readers had with his X-Trail at the Nissan service center of Modern Motors.
We will forward your complaint to General Motors Egypt. Please feel free to sms or call us next Tuesday during our live program to keep us updated with your case.
Regards,
Editor

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Moataz from Cairo - Egypt wrote:
Subject: New Jetta Gas consumption (Go to article)
Dear editor,

I want to thank you for this great article. I'm currently waiting for the new Jetta to come in the egyptian market to buy it.

I understand that old Jetta had some global issues with the gearbox and not sure if the new one has the same problem or it is very early to know.

I also heard it will come in the model of 1.4 TSI with 122 HP and it will require gas 95. I'm wondering if that mean we will be spending much more on gas or the consumption of this car will be less so it will end up the same as before.

Appreciate your feedback
Thanks,
Moataz


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yasser ghonaim from Giza - EGYPT wrote:
Subject: Evaluation - Daihatsu Egypt service center (Readers letter)
Company: Daihatsu
Service center: Daihatsu Egypt Service Center
Country: Egypt
City: Giza

Company Rating: Good
Service Rating: Very bad
Sales Rating: Very Good

Comment:

Dear Editor,
I had a very bad experience with Daihatsu service center:
THEY NEVER CHECK ANY THING IN THE CAR either if you tell them or not. This conclusion was due to the following experience:
1- I informed them in the 1st 1000 km that there was an oil leakage from the brake distributor which caused a lot of dust to stick to it. They neglected my note and never even follow-up in 10’000 km until I found a great leakage from it which turned on the brake oil lamp in the dash board when the car reached 27000 km. I went to the maintenance and they only tightened the break pipe connectors to the distributer (they said it was loose). After the service finished I asked them about the damaged paint due to the brake fluid leakage (as we all know), they said that the fluid did nothing to the paint!! So I took the engineer to the car and showed him that the paint became weak and it can be removed by hand scratching. The engineer was in an awkward situation (he lies to the customer depending on customer’s lack of technical information). How can you trust such service center??
2- During 40'000 km service, they removed the air filter container to clean the main throttle input. When they put back the air filter container they did not tie the installation screw which allows air to go directly to through the throttle with dust because it bypassed the filter.
3- During 40'000 km service, they change all the fluids. They billed me for 2.5 Liter of rear differential oil, while the car takes only 1.7 Liter as written in the service manual.
4- During 40’000 km service, they ignored the oil leakage from the gear box pan and from the motor oil pan.
5- During 40’000 km service, I reported that there are problems in the suspension and its dampers. When they finished the service, they said that everything is ok. I do not know how since they don’t have the damper test machine. Also and they did not removed the dampers to check it visually.

Finally I had to buy new rear suspension chocks and install it by myself.


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yasser ghonaim from Giza - Egypt wrote:
Subject: Daihatsu Bad Service Center (Readers letter)
Dear,
I had a very bad experience with Daihatsu service center:
THEY NEVER CHECK ANY THING IN THE CAR either if you tell them or not. This conclusion was due to the following experience:
1- I informed them in the 1st 1000 km that there was an oil leakage from the brake distributor which caused a lot of dust to stick to it. They neglected my note and never even follow-up in 10’000 km until I found a great leakage from it which turned on the brake oil lamp in the dash board when the car reached 27000 km. I went to the maintenance and they only tightened the break pipe connectors to the distributer (they said it was loose). After the service finished I asked them about the damaged paint due to the brake fluid leakage (as we all know), they said that the fluid did nothing to the paint!! So I took the engineer to the car and showed him that the paint became weak and it can be removed by hand scratching. The engineer was in an awkward situation (he lies to the customer depending on customer’s lack of technical information). How can you trust such service center??
2- During 40'000 km service, they removed the air filter container to clean the main throttle input. When they put back the air filter container they did not tie the installation screw which allows air to go directly to through the throttle with dust because it bypassed the filter.
3- During 40'000 km service, they change all the fluids. They billed me for 2.5 Liter of rear differential oil, while the car takes only 1.7 Liter as written in the service manual.
4- During 40’000 km service, they ignored the oil leakage from the gear box pan and from the motor oil pan.
5- During 40’000 km service, I reported that there are problems in the suspension and its dampers. When they finished the service, they said that everything is ok. I do not know how since they don’t have the damper test machine. Also and they did not removed the dampers to check it visually.



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ahmed darwish from cairo - egypt wrote:
Subject: kia sportage (Readers letter)
dear mr. mohamed
i hope you are good
please i need your advice about the new kia sportage 1600 cc
is it good car ?


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Hoda Selim from Cairo - Egypt wrote:
Subject: Engine problems with Volkswagen Polo 2004 (Readers letter)
Dear editor,
I have a Volkswagen Polo (model of 2004). Kilometrage: 93000 km. Last August, the engine of the car started shutting down while I am driving (mostly at low speed but also at high speed). It was not a battery thing because I never had a problem restarting the engine. There was also a problem in acceleration. I step on the gas but the RPM does not respond and the car does not accelerate. Also, when I start the engine, there is this sound as if I am stepping on too much gas. I took it for the 1st time to the agency in Abou Rawash but all they did was do the regular maintenance check-up without looking into the problem. I brought it back a week later and they said I have to change \"the crank sensor\", which I did and still the car is not fixed. Finally, I took it for a third time and they said that I need to change \"el bobina\" (coil) that links the bogies (spark plugs) to something else. Again, we changed this and nothing improved.\r\nThe car is still not fixed and there is a serious problem with acceleration. Can you help!
Many thanks!
PS.: thank you for a great radio show every Tuesday on Radio Egypt


Editors response:
Dear Hoda,

First of all, I am very glad to hear that you like our show. It is our modest attempt to improve the performance, credibility and effectiveness of the local 'motoring' media in Egypt.

We will forward your complaint to Volkswagen Germany, along with the other VW complaints we received lately.

Please send us your mobile number so we can follow up with you the progress of your complaint and please feel free to call us next Tuesday during our live program on Radio Masr 88.7 to share with us and our listeners your experience with Volkswagen Egypt.

The technical problem of your Polo is rather common and I am looking forward to hear from you how Volkswagen Egypt will respond to your problem and how they will try to find a solution for it.

Regards,
Editor



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Khaled Amin from Cairo - Egypt wrote:
Subject: Kia Sportage vs Peugeot 3008 (Readers letter)
I need a compare between the Kia sportage and Peugeot 3008 in terms of performance,reliability, service centers, running cost & value for money.

Editors response:
I will test-drive the Peugeot 3008 soon. After I test-drive the 3008 I will be able to give you a comprehensive comparison result. My test-drive of the KIA Sportage was ok, but way too short. Will be doing a longer KIA Sportage test-drive soon as well.
If you don't mind manual transmission, then also check the Nissan Qashqai.
Please be a little bit patient and stay tuned.
best regards,
Editor

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Ahmed Mahmoud abouZeid from Giza - Egypt wrote:
Subject: Buy a new car - Hyundai i30 or Elantra (Readers letter)
Gentlemen,
I want to know your opinion regarding the Hyundai i30 compared with the new Elantra?

Editors response:
The Hyundai i30 currently offered in Egypt is the old-shape! the new-shape all-new 2012 hyundai i30 was just unveiled at Frankfurt Motor Show last month. There are several articles and pictures of the all-new 2012 Hyundai i30 on our website. So, you either wait 2-3 months until the new i30 arrives to Egypt, or you get the new Elantra (or a totally different car with better active & passive safety features!).

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Ahmed Mahmoud AbouZeid from Giza - Egypt wrote:
Subject: Buy a new car - Suzuki SX4 or Chevrolet Cruze? (Readers letter)
Gentlemen,
I want to buy a new family car (4 members) within the range of 120,000 EGP and I want your opinion in this issue. I have Matrix 2008 and I want to sell it and buy a new one. I am thinking of Suzuki SX4 or Cruze or any other car, can you please help me in this issue.
Thanks alot.

Editors response:
Since you are looking for a 'family' I suggest you go for Skoda Roomster or any SEAT, as they all have the very important and essential Electronic Stability Program ESP. If you need a sedan then I suggest you have a look at the Nissan Tiida, which has no ESP but has a very large trunk trunk. Same applies for the all-new Peugeot 408.

* * * * * * * * * * * * * * * * * * *

mohamed mamdouh from cairo - egypt wrote:
Subject: KIA Rio vs Hyundai New Accent - gentle reminder (Readers letter)
kindly i am seeking your advice in buying which of these cars kia rio 2010 1600-a/c or new accent 1600- a/c 2010 taking into the consideration their performance,the cost of their spare parts , fuel consumption , the interrior and exterior design , after sale service and the resale value


Editors response:
Dear Mohamed,

unfortunately i did not drive the old-shape 2010 KIA Rio. I did although drive the 2010 Hyundai New Accent and was quite impressed by its performance.

The fuel consumption should be very close between the Rio and New Accent.

As for the cost of spare parts I suggest you call Ghabbour or KIA Egypt and ask for the price of following: brake-disc, brake pad, radiator, front and tail lights, exhaust pipe, oil filter, air filter. Then you can compare yourself.

Interior and exterior design is a personal taste.

Resale of Hyundai is good, while the after sales service of KIA Egypt is catching up very fast.

Regards,
Editor


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Mahmoud Diab from Cairo - Egypt wrote:
Subject: telephone setup problem at my skoda octavia car (Go to article)
Dear Mr.Mohamed,
The problem begins when I tried to syncronize between my mobile phone set and screen at the middle unit of the car. Which is not reading any of my contacts, and when I tried to get this solved by the agency at "Der el malak", they said its a software problem that they can't solve.

The second issue I'm facing that when I tried to activate the radio navigation system at the agency, they failed to do so saying that it is a problem with Egypt Telecom network coverage! which is something weired for me a bit.

So I'm seeking your help to find out a solution for those two issues.

Best Regards,
Mahmoud Diab

Editors response:
Dear Mahmoud,
we will forward your complaint to Skoda and will try to find a solution for that. Please feel free to sms or call us during our live-program on Radio Masr 88.7 next Tuesday.
Regards,
Editor

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Mohamed Abdel Hafez from Cairo - Egypt wrote:
Subject: Question - KIA Cerato (Readers letter)
I want to ask about maintenance for KIA Cerato with Gulf Specifications , which is not under the guarantee of Authorized Distributor Here is Egypt , when I went to them to do check , they refused to make anything to me and asked me to pay 4,500 EGP first , then I can enter to have checking for my car , is that right ?

Editors response:
Theoretically no service center or dealer should refuse any car, even if it is a grey-import or with gulf-specs. We will forward your complaint to KIA Egypt and hope that they will reconsider this decision. You will hear from us or from KIA Egypt soon.
Editor

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Ahmed Mahmoud AbouZeid from Giza - Egypt wrote:
Subject: Buy an Opel Vectra 2008 car (Readers letter)
Gentlemen,

I have a Matrix-Huyndai car (2008) and i want to sell it and buy another one. I want to buy an Opel Vectra one (2008 / 2009) and if you please, i want your opinion about this car regarding the easytronic gear box and a complete evaluation for this car as soon as possible.

Editors response:
There had been indeed many complaints regarding the easytronic gearbox of the Opel Vectra. The Vectra in general is a good car, as it is Made-In-Germany and quite reliable. The only problem is the Easy-Tronic gearbox which causes lots of troubles and which obviously cannot be solved by Opel Egypt / Mansour Chevrolet so far. If you are willing to go through some headache, go ahead with the Opel Vectra. Otherwise you might want to consider a different brand.
Editor

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Ahmed Mahmoud AbouZeid from Giza - Egypt wrote:
Subject: Buy an Opel Vectra 2008 car (Readers letter)
Gentlemen,

I have a Matrix-Huyndai car (2008) and i want to sell it and buy another one. I want to buy an Opel Vectra one (2008 / 2009) and if you please, i want your opinion about this car regarding the easytronic gear box and a complete evaluation for this car as soon as possible.


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Mina Atef from cairo - egypt wrote:
Subject: Hyundai Elantra 2011 (Readers letter)
kindly be informed that I'm planning to buy Elantra 2011 ( AT GLS FL )
i want to know its options, how much does it cost, did any one buy it and faced any problem with it or with its maintenance.

waiting for ur reply.
thanks

Editors response:
Dear Mina,
the Elantra has just been introduced to the Egyptian market 2-3 months ago, soit still to early to judge about problems. For options and the price-list kindly call the hotline of Ghabbour or Hyundai Egypt.
Maintenance should be no problem.
Editor

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Amr Hassan from Cairo - Egypt wrote:
Subject: Nissan X Trail (Readers letter)
I would like to buy a 4 wheel drive, I am thinking about Nissan X trailer, is it a good 4 wheel drive car? does it have any technical problems ? Is the service center customer friendly?

Editors response:
Dear Amr,
the Nissan X-Trail is a good car. The engine power (2500cc) is sufficient and much more fuel-efficient than Jeep Wrangler of example. Nevertheless I would prefer the Wrangler as the Wrangler is much better off-road, in case you will go off-road a lot. Besides the Wrangler can be transformed into a convertible. The X-Trail is not known for having lots of technical problems, and as for the Nissan Service Center we suggest you stay away from the Modern Motors service centers. But if problems arise, Nissan Egypt usually takes good care of them.
Note that you also have the Chevrolet Captiva (7-seater) as well as the VW Tiguan (starting December 2011 with automatic transmission) as an option..
Regards,
Editor

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Hassan Abdel Guelil from Cairo - Egypt wrote:
Subject: Complaint Chevrolet Cruze / General Motors Egypt - Mansour Chevrolet (Go to article)
Dear Mohamed,
My name is Hassan Abdel Guelil and i called you on Air yesterday about the AC of My Chevrolet Cruze 2010 , As per you request i am sending this message and please inform me how can i proceed after that
Regards,
Hassan

Editors response:
Dear Hassan,
thanks for your message. We will forward your complaint to General Motors Egypt - Mansour Chevrolet. I am sure they will call you soon. Keep us updated with your case and feel free to sms or call us next Tuesday during our live-program on Radio MAsr 88.7.
Regards,
Editor

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Mohamed Nabil Abdullah from 6 October - Egypt wrote:
Subject: Car loan - BMW 316i? VW Passat? or Citroen Picasso? (Readers letter)
Dear Sirs,

How are you? Wish you are doing fine.
I just need your advice in buying my new car, currently, I own a Kia Cerato 2009 old shape and it is doing great with me.
The company i worked for is givivng me a car loan with an amount of 245000 EGP to buy a new car. I need your advice which car to buy from the following types:

1) BMW 316i
2) VW Passat
3) Cetroen C4 Picasso

I need to know which car of the previous ones are the best in maiantenance cost and in resell value as I am planning to sell it in one year for the porpuse of traveling.Also, feel free to sugesst any alternative car from the same category.

I really admire your program on Radio Masr , and wish to hear from you soon.

Best Regards,
Mohamed Nabil

Editors response:
Dear Mohamed,

I personally would definitely chose the BMW 316i, even if its shape will be changed next year. But there are other interesting alternatives, such as the all-new 2012 BMW 116i as well as the BMW 118i.

Next on my list would be the Volvo S60. The Volvo S60 is a very interesting car, although we get regular complaint from the sales show-rooms and the service center of the Volvo importer in Egypt (Ezz El Arab.

The all-new 2012 Mercedes B-Class, which was unveiled at Frankfurt Motor Show last month would surely also be an interesting car, but I believe it will not be introduced in Egypt soon.

Forget the VW Passat (although it is a very good car) because the after-sales and service center level is extremely bad and suffers a horrible reputation in Egypt.

Regards,
Editor

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Taymoor from cairo - egypt wrote:
Subject: Citroen Picasso! good or bad? (Readers letter)
I need to know more about citron Picasso as a vehicle with many options good price, why citron is not poplar in Egypt, do you encourage me to buy it.

Editors response:
Dear Taimoor,
unfortunately Citroen is not popular in Egypt as its importer Ezz El Arab does not really pay much attention to service, after-sales or even brand-image! that is why the resale is very bad. The car itself is not too bad, but surely not as reliable as the German or Czech brands such as Volkswagen or SKoda. Depending on how you will use your car, I suggest that you check on other models such as the KIA Sportage (with ESP), Skoda models (Octacvia, Superb) or Seat models (Altea, Leon).
Regards,
Editor

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Tamer Raafat from Alobour - EGYPT wrote:
Subject: Evaluation Ford Egypt - Fikry Group (Readers letter)
Company: Ford
Service center: Fikry Group
Country: Egypt
City: Alobour - Cairo

Company Rating: Good
Service Rating: Very Good
Sales Rating: Very Good

Comment:


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Ahmed Sami from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Peugeot
Service center: Abaza
Country: Egypt
City: Cairo

Company Rating: Bad
Service Rating: Bad
Sales Rating: Bad

Comment:

I have Peugeot 307 SW,2007 from Wagih Abaza, for 4 years now i am suffering from the gearbox performance, i got news , that it is a common defaut in that model.
please help,
no one can fix the problem for me.

Editors response:
Dear Ahmed Sami,
we will forward your complaint to Peugeot Egypt and I am sure they will try to find a solution. You will hear from them soon. Please keep us updated with your case.
Editor

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Ahmed from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Honda
Service center: Al Futtaim
Country: Egypt
City: Cairo

Company Rating: Very Good
Service Rating: Very Good
Sales Rating: Excellent

Comment:


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Ahmed from Cairo - Egypt wrote:
Subject: Conversion of manual transmission to automatic (Readers letter)
Dear sir,
Good day.
I am really impressed about this site and also the live show that you make on radio misr.......please keep on.
I have a Renault megane 2005, manual transmission.
My question is. from a technichal point of view , Is it possible to convert it to automatic transmission, taking into consideration that I asked in the agent and I'd got two different answers.... Yes and no (not allowed)
I appreciate your reply ASAP.
Thanks and all the best.
Ahmed

Editors response:
Dear Ahmed,
thanks for your message. I am glad you like our website and our live-program on Radio Masr 88.7 ! We will surely keep it up !
From a technical point of view it is possible to convert the Renault Megane from manual to automatic transmission. But you need a good mechanic / workshop or service center to do so. The service center would be too expensive, so you would need a good mechanic or workshop. But note that you might experience some electronic problems as you will need to install the automatic software into a (possibly) new (or used) Electronic Control Unit ECU.
Good luck and keep us updated with your experiment.
Editor


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Sameh from Cairo - Egypt wrote:
Subject: Locally assembled Nissan Sunny (Readers letter)
Well, where should i start, other than the fact that the so called face-lift was a complete disaster, the stability is extremely bad, the brakes sometimes working perfectly but on 2 incidents -low speed- the car just wouldn't stop, it was like the ABS is not there, the AC has a mind of it's own, sometimes it's freezingly cold and all of a sudden it's working on a FAN basis, suspension also is a major failure, u can feel every little bump and that presents an issue specially in our streets, i admit that it was a wrong decision in the first place to buy it but looking at the market of extremly over priced cars with ZERO safety option and charging thousands of pounds for every little button they add, i must say that buying a car in Egypt is an impossible decision, and if we had a decent public transportation network, i wouldn't even have thought of paying 130K for these cars being sold in our market (i would get an Accord or a Dodge Charger if i'm living in Dubai for the same amount of money, and even for some of the supposedly good cars -German- it's full of manufacturing defects (Gear Boxes) :-)

with that being said, thank you very much for your honest advice, but since that the Ford has technically no resale market and same case for the Seat, which one would u recommend, the Elantra, Cruze or Corolla if i increased my budget a little bit.or i should i just hold on to my beloved Sunny :-) Thanks again and sorry for the looong letter :-)

Editors response:
Dear Sameh,
Thank you for sharing your detailed and very useful experience with us and our readers. We experienced similar problems with the ABS when we tested the Sunny a few months ago. Elantra, Cruze and Corolla are all good choices but I would prefer SEAT, Ford or SKoda as they have much better active and pasive daftey features. Check out the Skoda Fabia / Roomster or increase your budget a little bit and get a SKoda Octavia. But note that the shape of Octavia will be changed next year.
Regards,
Editor

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Ahmed Youssif from cairo - egypt wrote:
Subject: want to put ABS for Hyundai Getz (Readers letter)
i need to add an ABS to hyundai Getz in egypt. can i do so? and if i can, can you tell me where to go.

Editors response:
Dear Ahmed,
it would be too expensive to install ABS in your Getz. You would also not find a proper workshop to install the BAS professionally for you, as it needs lots of mechanical and electronical work.
Best thing is you sell your Getz and get a different car with ABS already installed as standard.
I always recommend people to focus on important safety features such as ABS or ESP. The other secondary options such as bluetooth, center-lock or sun-roof can always be installed later.
Editor

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mohamed mamdouh from cairo - egypt wrote:
Subject: KIA Rio vs Hyundai New Accent (Readers letter)
kindly i am seeking your advice in buying which of these cars kia rio 2010 1600-a/c or new accent 1600- a/c 2010 taking into the consideration their performance,the cost of their spare parts , fuel consumption , the interrior and exterior design , after sale service and the resale value

Editors response:
Dear Mohamed,

unfortunately i did not drive the old-shape 2010 KIA Rio. I did although drive the 2010 Hyundai New Accent and was quite impressed by it performance.

The fuel consumption should be very close between the Rio and New Accent.

As for the cost of spare parts I suggest you call Ghabbour or KIA Egypt and ask for the price of following: brake-disc, brake pad, radiator, front and tail lights, exhaust pipe, oil filter, air filter. Then you can compare yourself.

Interior and exterior design is a personal taste.

Resale of Hyundai is good, while the after sales service of KIA Egypt is catching up very fast.

Regards,
Editor


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Sameh Ahmed from Cairo - Egypt wrote:
Subject: Buying a New Car - Chevrolet Cruze or Hyundai Elantra? (Readers letter)
Dear Editor,

I'm really struggling with the decision of buying a new car, i have a nissan sunny supersalon but i really don't like anything about it, the thing is i don't wanna pay too much specially in the current circumstances in Egypt, so i'm looking in the price range of 130K EGP MAX, so i guess my options are Cruze or new Elantra, Can you please help, i need a reliable car with a reliable agency and eventually i need a car i can actually sell after 5 Years Max, Thank you in advance for your expert recommendation :)

Editors response:
Dear Sameh,
thanks for your message. I am curious to know what exactly bothered you in the Nissan Sunny?
Both Cruze and Elantra are interesting alternatives. Nevertheless, both are not equipped with ESP. You might want to check on the (currently discounted) 2010 Ford Focus, the ESP-equipped Skoda Fabia or Roomster and the different ESP-equipped SEAT-models. The Skoda Octavia starts around 140.000 LE. Also check on the all-wheel-drive Subaru Impreza. The all-new 2012 KIA Rio should also be within your budget. I just test-drove the Rio recently and it is a very good car and of high-quality. Try to get the top-version with ESP, Airbags and ABS.
Regards,
Editor

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Hoda Mahmoud from giza - Egypt wrote:
Subject: Which car to buy? Hyundai Accent RB or Hyundai i20? (Readers letter)
I want to buy a new car but I don't know the right choice,I am hesitated between Hyundai accent RB and Hyundai i20.I don't know what is better for me and I am not sure if they are good cars.
I need to buy a good car with automatic gear box and I think that the airbag and the ABS brake are not an option they should be essential in all cars.
For the budget I prefer to not pay more than 100 000EGP
if there is any other suggestions,please inform me,because I need help

Editors response:
Dear Hoda,
you are absolutely right. ABS, Airbags, disc brakes on rear axle and most importantly the Electronic Stability Program ESP, should be standard in all new cars sold in Egypt, just like it is the case in the European Union.
I test-drove the Hyundai Accent in Korea last year, and I have the impression that it was better than the Accent RB offered here in Egypt. But overall, the Accent RB is a good car.
For 100.000 LE it is difficult to find a car with ESP, ABS and at least 4-6 airbags. Try to check out the SEAT Ibiza, Skoda Roomster and Skoda Fabia as they are the only cars in this segment which come standard with ESP and six airbags.
Regards,
Editor

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Mohamed El Khayat from Cairo - EGYPT wrote:
Subject: Evaluation Volkswagen Egypt / Complaint about Volkswagen Service Center in Cairo (Readers letter)
Company: Volkswagen Egypt /
Service center: VW Egyptian Automotive Company Service Center in Abou Rawash
Country: Egypt
City: Cairo

Company Rating: Average
Service Rating: Average
Sales Rating: Very Good

Comment:

Dear Editor,

I have sent below mail September 29th 2011 to all VW directors in Egypt, my car is at VW Abou Rawash service center (Cairo) since September 3rd 2011, yet till now no feedback; please go through it and advice me what shall I do:

Dear Volkswagen managers,
I would like to introduce myself to you, my name is Mohamed Elkhayat, I am owning VW Golf 6, chassis number 161614 and indeed I do trust your professionalism in handling my case below because VW hires professionals to keep on developing their brand strength across ages; before going through my complain I would like to draw your attention towards my story and my youth dream of owning a Golf.

I owned my first golf 1.8 manual transmission year 1999 in Saudi Arabia and sold it year 2001 when I was going back to Egypt....year 2004 I went back to KSA and without thinking I decided to buy Golf 2.0 and was doing all service at Samaco dealer in Jeddah KSA , unfortunately I can’t remember the body number but if you ask Samaco to get from their Data base all details of my car via using my mobile number which was +966505623626 so you will be able to get the history. year 2008 I had to sell my Golf because the gear box was not functioning well and replaced the car with Camry, luckily I was back to my home country and decided to buy the new golf 6 model 2010 but you know what ....the gearbox is not performing now and the car since 3 weeks at your service center 6 of October Abou Rawash, I called your customer care number 19525 “Cairo Egypt “ three days ago Mrs Rania and Mr.Abdelgelel , I was very upset at that time due to : they had no idea about the car status or when it will be finished ,they promised to get back to me immediately with solution but unfortunately till this minute no one called me!!!, I need to know the exact date when the car will be finished or you will need to find an immediate replacement car till my car is fixed keeping in mind I need to have reasons why should I keep on loving VW brand.

Thanks
Mohamed Elkhayat
Cairo / 03.10.2011


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ايهاب أبو الفتوح from القاهرة - ج م ع wrote:
Subject: رد بخصوص شكوى العميل حسن سمير حسن BYD solving Radio Masr 88.7 listener's problem (Readers letter)
السيد المهندس / محمد شتا
تحية طيبة و بعد
بالإشارة الى المداخلة التليفونية من العميل / حسن سمير حسن يوم 27/09/2011 حوالى الساعة 6.50م، نود أن نوضح ما يلي
أولا: تم الإتصال بعميلنا المحترم صباح اليوم التالي في تمام الساعة العاشرة صباحا و تم تحديد موعد لإستقباله في نفس اليوم
ثانيا: بالفعل حضر الأستاذ / سمير في الموعد و تم عمل كافة الإختبارات بمركز الخدمة و تم تلافي أسباب شكوى عميلنا و السيارة تعمل بكفاءة حتى اليوم و بدون أية ملاحظات على أدئها.
و يجدر بنا في هذه المناسبة أن نتوجه بالشكر لكل العملاء الإيجابيين و الذين يفصحون عن شكواهم حتى يتسنى لنا معرفتها و حلها،
كما نشكركم على مجهوداتكم التى تساعدنا على رضاء عملائنا في برنامجكم المميز.


Editors response:
Dear Mr. Abou EL Fotouh,
thank you for your quick response and thank you for solving the problem of our listener.
I am glad that BYD Egypt is trying to solve the customers complaints in a quick and swift manner.
Regards,
Editor

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mohamed mamdouh from cairo - egypt wrote:
Subject: 2012 Kia Rio - new shape (Go to article)
although i heared a good news about this car but when i had asked the sales representative in the last motorshow in cairo she told me that the expected price will be between 110.000 and 130.000 LE. so i agree with what ahmed mentioned about this car and i see that it is not a reasonable price for this car.


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ahmed from Cairo - EGYPT wrote:
Subject: Evaluation / Complaint about Skoda Egypt - Artoc Auto (Readers letter)
Company: Skoda
Service center: atrtec auto
Country: Egypt
City: Cairo

Company Rating: Bad
Service Rating: Very bad
Sales Rating: Very bad

Comment:
عندى سياره سكودا فانتازيا واعانى من الصيانه فى مركز الخدمه المعتمد من حيث عدم الصيانه الجيده من حيث رداءة قطع الغيار المقدمه بالاضافه الى غلو ثمنها بالمركز حيث قمت بتغيير تيل الفرامل الامامى والخلفى وبالرغم من ذلك يوجد صفاره بالتيل وفى كل مره اقوم بالصيانه واذكر ذلك العيب لا يفعلون شيىء سوى صنفرة التيل وبعد ذلك تظهر تلك المشكله مجددا.


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WESAM FARAG from 10TH OF RAMADIN CITY - EGYPT wrote:
Subject: العربيه هيونداى فيرنا بتعتى توكيل القاضى فى العاشر من رمضان خلاها جرار زراعى Hyundai c (Readers letter)
بعد التحيه امتلك سياره هيونداى فيرنا 2011 * تعرضت لحادث كان من وجهة نظرى بسيط تم تغيير رفرف يمين وفنوس واكصدام امامى وتغيير القنطره الاماميه وتم ذلك فى توكيل القاضى بمدينه العاشر من رمضان ورغم ان السيارة بقيت بالتوكيل حوالى 22 يوم ورغم اننى دفعت مبلغ 9000 جنيه تقريباولدى الفواتير غير الاكراميات وغير انهم قلولى صلح الزجاجالامامى بره على شان احنا ممنوعين من تركيب الزجاج *واستلمت السياره بعد ذهابى للتوكيل ورفع صوتى لتأخر الاصلاح ،استلمت السياره ومن وقتها والسياره بها مشكله بالعفشه الاماميه العجله اليمين والعجله الشمال وبتسمع فى عجله القيادةصوت بيظهر جامد فى السرعه المنخفضه والطرق غير الممهده ‘ نهيك عن وجود بعض المسامير بالسياره وجدتها مفككه وغير مربوطه وكذلك تفريغ المياه الخضراء ووضع مياه من الحنفيه ‘ هذا ولم يتم رجوعى لفرع التوكيل هذا مره اخرى لأننى اقول حسبى الله ونعم الوكيل واشكو اليكم فانتم اكثر منى خبره ومعرفه حيث اننى حديث عهد بالسيارات والتوكيلات بس اقدر اقولكم انى اتعقدت من التوكيل بس اعمل ايه العربيه الفيرنا هيونداى بتعتى 2011 وبقت جرار زراعى


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Walid Mohamed from Cairo - Egypt wrote:
Subject: Great Wall Ezz El Arab complaint - مشكلة فى عربيتى جريت وول موديل فلوريد 2010 (Readers letter)
السلام عليكم ورحمه الله وبركاته
أتمنى ان تنال شكوتى إهتمامكم وفقنى الله واشتريت سيارة جريت وول موديل فلوريد 2010 ومن اول ما اشتريتها وعندى مشكلتين كما يلى:
الأولى :
إن الفتيس به خشونه وعضعضة فى نقلاته خاصه الغيار الأول والثانى والثالث وعندما أخبرت مركز الصيانة بالتوكيل (عز العرب)بذلك خلال صيانة 1000 &5000 كيلو تم إخبارى بان السيارة خرجت من المصنع الأم بدون شحم أبيض وسوف يلين الفتيس مع الوقت وعلى الرغم من أن السيارة الأن قطعت بها حوالى 13000 كيلو والمشكلة ما زالت كما هى والرد أيضاً كما هو
المشكلة الثانية وهى أن الطارة بها رعشة مستمرة تبدأ من بداية تشغيل المحرك وعند زيادة السرعة تزيد الرعشة وكالعادة تم إخبار مركز الصيانة بالتوكيل (عز العرب) بذلك وخرج مهندس معى للتجربة وكل الله ربنا قدره عليه وبلغنى به إن دى طبيعة العربية وده شئ عادى

هل يعقل يا سيدى ذلك أرجو الإفادة من حضرتكم عن كيفية التصرف مع التوكيل حيث أننى بصدد تقديم شكوى لجهاز حماية المستهلك ولكنى لجأت إليكم أولاً حتى تساعدونى بعلاقاتكم لعل وعسى يتم إصلاح السيارة ودياً


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Mohamed Sharkawy from Cairo - Egypt wrote:
Subject: Defects of Toyta Avensis and Opel Vectra 2008? (Readers letter)
What are the deffects of Toyota Avensis? Do you recommmend?
What are the deffects of Opel Vectra Step tronic 2008? Do you recommend?


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Youmna from Cairo - EGYPT wrote:
Subject: Evaluation Hyundai Egypt - Ghabbour Auto (Readers letter)
Company: Hyundai
Service center: Ghabbour Auto
Country: Egypt
City: Cairo

Company Rating: Good
Service Rating: Excellent
Sales Rating: Good

Comment:


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Khaled Ossama from Cairo - Egypt wrote:
Subject: French group vs. German group (Readers letter)
Dear Editors,
I posted this letter before, and I saw it on the site without a response. The letter was:
"I'm planning to buy a new car, and I'm interested in the Skoda Octavia and VW Jetta. As your advice was clear about VW now a days, in addition that the new Jetta is not here in egypt yet (any updates?!!), so I excluded the Jetta from my options. When I visited AutoMech few days ago, I saw the Citroen C4 Picasso (same price range)and the Peugeot 3008 (a bit more expensive), and I'm impressed by the interiors and the 1.6L turbo THP engine in both cars.
What do you think about these cars as regards the shape, their services, spare parts and durability.
Thank you in advance for your time and advice."
I would like to hear your response and advice
Thank you again

Editors response:
Dear Khaled,
Thank you for your mail. Our editor we will respond to you shortly.
Kind regards,
Auto Arabia Online Team

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Essam from Cairo - Egypt wrote:
Subject: same problem (Go to article)
I heard your program, but i want to ask if this recall including passat 2006 ??

Editors response:
if it is equipped with 6-speed DSG automatic transmission, then it is included in the recall.
Editor

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Marcello Soliman from cairo - Egypt wrote:
Subject: Robery at VW Egypt - Egyptian Automotive service center (Go to article)
نداء إلى من يمكن له المساعدة
أود أن أعرض مشكلتى إلى من يهمه السماع والأخذ فى الإعتبار حيث أن ذهبت بسيارتى الباسات إلى الوكيل وهو الشركة المصرية أتوموتيف لعمل كشف على السيارة فى مركز الخدمة فى مدينة العبور.
والمشكلة تتكون فى أننى تركت بعض الأغراض الثمينة داخل السيارة عندما إستلم منى المهندس المسئول السيارة.
والأغراض تتكون فى : ( نظارة شمس – ميدالية مفتاح ذهب – بعض من الأموال الفضة – وأشياء أخرى)
وعندما إستلمت السيارة لم أضع فى الإعتبار الكشف على مقتنياتى الشخصية داخل السيارة لأننى كنت أثق مليون بالمائة أنه من الطبيعى أن لن ينقص شىء من السيارة لأننى أثق فى المكان والتوكيل الذى يتعامل معه جميع مستخدمى سيارات الفولكس فاجون والأودى.
ولكننى فى مساء نفس اليوم إكتشفت مقتنياتى غير موجودة ثم تم عمل الإتصال مع المهندس الذى إستلم السيارة وقال لى أنه سوف ينظر الموضوع فى اليوم التالى .
فذهبت فى اليوم التالى لأعرف ماذا حدث فقال لى مدير الصيانة والمهندس المسئول أنه يوجد لافتات تقول أن الشركة غير مسئولة عن أى مقتنيات تفقد داخل مركز الصيانة (وهل هذا منطقى).
فقمت مع المهندس المسئول عن الصيانة وذهبنا للتحدث مع المهندس الذى إستلم السيارة منه للكشف عليها داخل مركز الصيانة وقال لى أيضاً أننى إستلمت السيارة ولم أجد بها شيئاً، فسألته عن بعض الأشياء كانت مازالت متواجدة بعد الصيانة فقال أنه لم يراها فتأكدت أنه لم يستلم السيارة كما قال.

وبات الحديث بلا جدوى مع مسئولين مركز الصيانة فقالوا ليس من الممكن أن تُفقد شىء داخل مبنى مركز الصيانة.
وفى الحقيقة تركتهم وأنا غاضب جداً من الموقف لأننى لم أتوقع حدوث مثل هذه التصرفات فى مكان من المتوقع أنه محترم.
والسؤال هو :-
هل هذه هى باتت الأخلاقيات بعد الثورة لأنه لا يوجد من يحاسب المعتدى على مقتنيات الغير فإننى إذا ذهبت إلى أى ميكانيكى بسيط لا أعتقد أنه سوف يحدث مثل هذه الجرائم المكسفة
أرجو منكم عرض الموضوع فى الراديو والإتصال بى فى أى وقت

م/ مارشيللو سليمان


Editors response:
Dear Marcello,
unfortunately this is not the first time we hear about such thefts at the service center of Volkswagen Egypt / Egyptian Automotive Company. We highly recommend that you file a report at the Oboor Police Station next to the service center, as they already have several similar cases. Please send us an SMS to 8870 next Tuesday between 4-7pm and try to call us to join us on air and share your horrible experience with our listeners.
Regards,
Editor

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Khaled Ossama from Cairo - Egypt wrote:
Subject: French group vs German group (Readers letter)
Dear Mr. Sheta,
I'm planning to buy a new car, and I'm interested in the Skoda Octavia and VW Jetta. As your advice was clear about VW now a days, in addition that the new Jetta is not here in egypt yet (any updates?!!), so I excluded the Jetta from my options. When I visited AutoMech few days ago, I saw the Cirtoen C4 Picasso (same price range)and the Peugeot 3008 (a bit more expensive), and I'm impressed by the interiors and the 1.6L turbo THP engine in both cars. What do you think about these cars as regards the shape, their services, spare parts and durability.
Thank you in advance for your time and advice.

Editors response:
I am glad you excluded Jetta from your list. You will save yourself a lot of headache with the Egyptian VW dealer and service center, although the VW cars themselves are great cars.
From the four cars you mentioned above I would probably chose the Skoda Octavia. You might also want to check the Skoda Superb (manual transmission).
Regards,
Editor

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Sherif Hosni from cairo - egypt wrote:
Subject: Problems with Subaru Impreza 2009 (Go to article)
امتلك سيارة سوبارو امبريزا 2009 عداد الكيلومتر الان 95000 هل يعقل ان يتم تغيير الطنابير الامامية 5 مران حتى الان وعندى مشكلة اخرى اننى عندما اقوم بادارة طارة الدركسيون اثناء وقوف السيارة اسمع زنة طلمبة الباور ومشكلة اخرى فى الغيار الثانى عند سرعة 30 اسمع صوت النقلة ارجو الافادة وشكرا م / شريف حسنى


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Mohamed Elkady from Cairo - Mokattam wrote:
Subject: Join your group (Readers letter)
I want to join in your group


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Ahmed A.Gaber from cario - egypt wrote:
Subject: New KIA Sportage (Readers letter)
Dear Editor,

Is the new kia sportage 2012 Liter 1.6 GDI , a good choice comparing to other brands with the same specs.

Best Regards,
AG


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Mohamed from Cairo - Egypt wrote:
Subject: Buying new car - Skoda Octavia? Nissan X-Trail? KIA Sportaage 1600? (Go to article)
Thanks Mr. Sheta for your Radio show and i hope that it will be made twice a week, i am willing to buy new car (i prefer to be 4x4 but the problem that this category is expensive for me) and i am a bit hestitating between SKoda Octavia, Nissan X-trail and Kia Sportage1600, could you please advice in terms of Car performance, spare parts prices and service center quality?
Thanks


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Ayman from Cairo - EGYPT wrote:
Subject: Evaluation - Skoda Egypt / Artoc Auto (Readers letter)
Company: Skoda
Service center: Artoc Auto
Country: Egypt
City: Cairo

Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Very bad
Sales Rating: Good

Comment:


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Wael Tamaa from Nasr City - Egypt wrote:
Subject: Pick up (Readers letter)
Dear Mr. Sheta,
please give me advise, I am comparing between pick up Nissan single cabinet and JMC pick up single cabinet china imported as I'll use it in delivery plastic ware in sharm El shekh city.
kindly advise.
Best regards,
Wael Tamaa


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Mohammed Adel from Cairo - Egypt wrote:
Subject: Nissan Qashqai (Readers letter)
I intend to buy a Nissan Qashqai but firstly I wanted to know your opinion about this car and also about Nissan service centers.


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heba from cairo - egypt wrote:
Subject: elantra vs leon (Readers letter)
I was looking for advise about comparing elantra vs seat leon which would be a better car to buy

Editors response:
Dear Heba,
If I would compare the Hyundai Elantra with Seat Leon, then I would pick up the Seat Leon for sure, as it has ESP (Electronic Stability Program), 6 airbags, 7-speed automatic DSg transmission, etc.
Regards,
Editor

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Ola from Cairo - Egypt wrote:
Subject: comparison (Readers letter)
Would you please tell me which car is better ( Kia sportage 1600 and Peugeot 3008) regarding car specification and maintenance after sale.
Thank you very much


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Murad Ahmed Mahmoud from القاهره - EGYPT wrote:
Subject: Evaluation Opel Egypt (Readers letter)
Company: Opel
Service center: منصور اوبل
Country: Egypt
City: القاهره

Company Rating: Needs a new representative in القاهره, Egypt
Service Rating: Needs a new representative in القاهره, Egypt
Sales Rating: Needs a new representative in القاهره, Egypt

Comment:


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mourad ahmed from cairo - Egypt wrote:
Subject: شكوى من السياره الجيتا Complaint VW Jetta 2010 (Readers letter)
السلام عليكم رواد الموقع المحترمين قررت الجوء اليكم بعد ان استنفزت جميع السبل لحل مشكلتى التى تتلخص فى الاتى انا اشتريت سياره جيتا موديل 2010 هاى لاين من عند جابر عبد الشهيد .حسبى الله ونعم الوكيل فى لان الراجل ده معندوش امانه بالمره لانى بعد مشترتها بشهر اكتشفت ان الفتيس ال دى اس جى السبعه سرعات فى مشكله وبيخلى العربيه تهرتل وتترعش فى الطلعه بتعهتا ومسببالى مشكله جمدا جدا ولما لجات للتوكيل قالولى عربيتك خليجى وملهاش ضمان لازم ادفع حوالى اربعون الف علشان اغير الفتيس بالتحديد الميكا ترونك فى الفتيس ومن سعتها وانا فحيره ومش عارف اعمل ايه انا دافع 210 الف علشان اركب عربيه تتعبنى بالشكل ده ياريت تلقولى حل وانا واثق ان الموضوع ده مش صعب عليكم ولكم من جزيل الشكر .


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Hossam from 6th October - Egypt wrote:
Subject: What do you recommend? Lancer or Fluence? or Nissan Bluebird? or Chevrolet Cruze? or KIA Soul? (Readers letter)
Dear Mr. Mohamed,
Firstly, thank you for your efforts for consumer protection.
Could you please assist me to choose suitable car in term of safety, stability, design, performance, quality, availability of spare parts & services center and within budget amount of 140 k EGP as I have currently Lancer 2008 – manual – 1600 cc and I need to replace it with automatic one.
RENAULT - Fluence
NISSAN - Bluebird
CHEVROLET - Cruze
MITSUBISHI – Lancer Shark 2011
KIA - Soul
Your feedback is highly appreciated.
Thanks in advance




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marwa from cairo - egypt wrote:
Subject: BYD F3 or BYD G3? (Readers letter)
I decided to buy a BYD f3 automatic ( 1600cc, mitsubichi motor, egyptian finishing ) but yestarday , I saw the BYD G3 ( MANUEL, 1500 CC, BYD motor , chinese finishing). could you pls help me to choose which one?


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Dr. Ahmed Mohamed Abd Elfattah from 6 october - eygpt wrote:
Subject: which car to buy a nissan tiida salon ( not the plus type ) or the nissan sunny supersalon? (Readers letter)
I seek your expertize to tell me which car is better in terms of resell ,maintainance,spair parts avilablity and price ,strength and weakness in each. Moreover ,i would appriciate if you recommend another car but in the maximum range of price of 110 thousand LE .
Regards
Ahmed hamad


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Tamer Fahmy from Cairo - Egypt wrote:
Subject: 2012 Volkswagen Golf and Jetta models (Go to article)
Any news regarding solving the above mentioned problems in 2012 models, simply do you recommend to me to buy golf or jetta 2012 or this problem still persists
Thanks,
Tamer

Editors response:
Dear Tamer,

Volkswagen Egypt is not doing any effort to solve the hundreds of problems we received regarding the different Volkswagen models solf in Egypt, neither the models sold through the official VW importer nor the better-equipped and much cheaper gulf-specs models sold through the grey-importer.

Therefor we do not recommend to buy any Volkswagen cars from the official VW importer (Egyptian Automotive Company owned by Karim El Naggar) until further notice.

Regards,
Editor

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ahmed hamad from 6 october - eygypt wrote:
Subject: Comparison Nissan Tiida, Nissan Sunny (Readers letter)
i need a comparision between the nissan tiida 1st level (not plus) and nissan sunny super salon ? from all points resale ,maintenance ,spare parts, price and availabilty ? I want a decision which to buy ...


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Mohamed Tairq Ghoneim from halifax - canada wrote:
Subject: VOLVO HYBRIS VS. FERRARI 360!!! (Go to article)
wow i never thought the ferrari was gonna lose to a truck in my whole life and i never thought a truck was gonna win a ferrari!!!!!!!!!!!!!!!!!!!!!!!!!!!


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Salem Alkaabi from Al Ain - U.A.E wrote:
Subject: Road Safety and accidents on UAE roads (Readers letter)
السلام عليكم ورحمة الله وبركاته

أسعد الله صباحكم و مساكم ويومكم كله يكون ملئ بالسعادة
وفاجعة الأمس تملئ عليه وعليكم وتحتم على الجميع بأن يتعاونوا ويتكاتفوا لكي يتم طرح المنهاج المروري الدراسي....ويجب ان نبدأ من الآن في عمل ورش عمل مرورية وإلقاء المحاضرات بشكل دوري في جميع المدارس والجامعات,,,وحتى ان يتم وضع المنهاج المروري الأنس لجميع المراحل السنية...الدراسية,,,..
ويجب ان لا نتكل على وضع دراسة وخطة ولجان,,,,بل يجب ان نبدأ من الآن ولا نأتي بخبراء من الخارج ..بل يجب ان نستعين بجهود من له خبرة في هالمواضيع من الشباب المواطن.......في القاء المحاضرات والسعي في وضع المنهاج المروري..
وموضوعنا اليوم عن الحوادث المرورية وما تحصده من ارواح شبابنا والذين هم قلة وسط الوافدين سواء كانوا عرب او آسيوين وأجانب
اتوقع خلال يومان توفي اثنان من اللاعبين المواطنين
...وحصدت حوادث السير الكثير الكثير من ارواح الشباب وهم في مقتبل العمر....والدولة تعتبرهم عماد الوطن وذخيرته في مختلف المجالات,,,
نحن نقدر دور الشرطة المجتمعه في ما يقومون به من دور فعال للحد من الحوادث المرورية,,,,
لكن , يجب ان تتظافر الجهود وتتكاتف بشكل اكبر وذلك للحد من هذة الحوادث وللحد من الوفيات من ارواح شباب الوطن وعماده...
وانا شخصيا اقترح ان يتم وضع منهاج دراسي فوري لجميع المراحل الدراسية من روضة اولى وحتى الجامعة,,,وذلك للبنين والبنات,,لأنه اما ان تقود البنت السيارة او اما ان تكون راكبة مع احد افراد العائلة وذلك ينطبق على الشباب ايضا..اما ان يقود الشاب السيارة او يمكن ان يكون راكب مع اصدقائه او مع احد من افراد العائله.....
واذا استوعب الطلاب مدى خطورة السرعة ,,,سوف يطلب من قائد السيارة بأن يخفف من سرعته ,,,الخ.
فإذا تأثر من كل صف دراسي 10 من الطلاب او الطالبات فأنهم سوف يؤثرون وبشكل ايجابي في التقليل من الحوادث مما سوف يقلل من الوفيات والإصابات المترتبة عليها..
ولكم ان تطلبوا احصائات من المستشفيات بأعداد الإصابات او عدد الأموات بسبة حوادث السيارات...
ومن شأنكم ان تطلبوا من وزارة الصحة احصائية بعدد المتعالجين خارج الدولة من جراء حوادث السيارات...ومن شأنكم ان تطلبوا عدد المعاقين بسبب حوادث السيارات.....
اطالبكم بأن تكونون عناصر فعالة في ارساء هذا المقترح على الجهات المختصة وكل يقوم بدورة والله يوفقكم في ما تصبون له من مصلحة عامة للوطن ولأبنائه المواطنين والمقيمين..
ارجوا ان لا تكلوا ولا تملوا وأن تطرحون الموضوع بالشكل الأمثل لكي يتقبله اصحاب الإختصاص والشأن...



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Ahmed Omar from cairo - Egypt wrote:
Subject: Proton Saja Air bag (Go to article)
أنا عندي عربية بروتون ساجا موديل ٢٠١٠ في أول الشهر اللي فات كنت لسه بعملها صيانة العشرين ألف و مكانش في أي مشاكل في الair bag
بعد الصيانة بحوالي إسبوع عملت حادثة العربية إتخبطت من الجنب و ببعدين طلعت على الرصيف و خبطت في عمود نور في نص الكبوت كل ده و ال air bag
مفتحتش، لما باسأل في التوكيل عن سبب ده قالولي إن عشان الخبطة الرئيسية مكنتش من أسفل العربية و ده كلام مش منطقي المفروض إن أي خبطة في وش العربية الأير باج يفتح مش عارف أنا مفروض أشتكي فين و أحاسب الشركة إزاي
وو شكراً
أحمد عمر



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Mohamed Amin from Cairo - Egypt wrote:
Subject: Complain Jeep Cherokee - Ezz El Arab - Chrysler Jeep Egypt (Go to article)
توجهت للتوكيل المصنع للسيارة الجيب شيروكى لعمل محدد وهو عمل مفتاح اضافى علىشان اشترى المفتاح ويتم البرمجة عند الوكيل اللى بتعامل معاه عز العرب
وللاسف ابلغت ان المفتاح لو تم برمجته خارج المصنع (الشركة العربية الامريكية للسيارات ) سوف يكون خارج الضمان -المهم توكلت على الله وقلتلم برمجوه وبعد ما اخد الموضوع من الساعة 8 صباحا للساعة 1 ظهرا رحت استلم العربية لقيت سقف العربية اللى داخل بيها بحالة الزيرو عبارة عن خريطة العلم وبسؤالى عن اللى حصل
لقيتهم زى مايكون مش مصدقنى مع ان المياه لسة بتنقط من العربية الغريب ان العربية لم يتم غسيلها ولكن توقعى ان العربية بعدم حرص منهم وقفوها جنب محطة الغسيل وكان السقف مفتوح ويرد احد الاخوة وبطبيعة المصريين الطيبة انى ممكن اروح اغسلها فى بنزينة على اساس ان العربية بيجو 7 راكب وسقفها تنجيجيد مشمع المهم بعد ما اتعصبت جه المدير وقاللى انتظر حضرتك لغاية ما نعالج الموضوع وطبعا عملوا اللازم ونضفوها بمادة ولكن للاسف برضة السقف مارجعش بحالة الزيرو زى ماكنت داخل بيها وتوبة انى اروح المكان تانى خصوصا انى حسيت ان داخل مجمع التحرير
بكل الروتين اللى فيه


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galal from cairo - egypt wrote:
Subject: تويوتا 2009 - Complaint Toyota Egypt Service Center (Readers letter)
المشكله تكمن انى اشتريت السياره بعد موديل 2010 لما نزل علشان سعر الهاى لين والسياره مشكلها فى توكيلها الى تدخل عربيتك سليمه نظيفه تخرج بحاله يرسى لها من اهمال وعدم الغسيل مع عدم اصلاح اى عيبالمشكله هى
1-الغيرات بطئه على الكبارى لدرجه لا تتخيلها
2-حدوث رزع متكرر اثناء الغيار بشكل بيرج العربيه
3-تم تغيير المسعدين وما زالت السياره وكاءنك راكب ميكروباص لدرجة بايت بخاف من رزعتى داخل السياره من المطبات
4- الزجاج به رعشه اثناء القياده بشكل يخليك متفتحوش ابدا
5-غطاء الموتور لا يغلق بسهوله لدرجة اهمالى غيار الماء لربما ميتقفلش
6- زهبت للتوكيل علشان صوت بسمعه طول مانا ماشى على الطريق ويجربوها ويلاقوه ويسمعوه لاكن بلا جدوى
7- السياره لم تتعدى ال60000كيلو وما زالت فى الضمان وحتى الان يتم النصب علينا
8- صديق ليا كان مشكلته انه انها الضمان وبعدين قلوله حلها تركب كنترول وده الحل الى اعتزرت اليبان بىه للامريكان اما احنا فلنا الله لانهم برضه هينصبو علينا ارجوكم شفولى حل والسلام عليكم م-جلال


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ahmed salah eldin from october city - 000000000000 wrote:
Subject: Problems with Hyundai Verna 2010 Taxi (Go to article)
الى ا/ محمد شتاانا عندى سيارة فيرنا 2010 استلام 29/9/2010 مشروع احلال التاكسى الابيض وشكوى كالتالى عنداستلام وجدت بها سخونية قادمة من تحت القنصول داخل السيارة وايضا فى ارضية السيارة الامامية والخلفية بها سخونة وذهبت غبورابورواش اكثرمن خمس مرات دون جدوى قالوا لى ان جميع الطبب الموجودة فى الموتور مغلقة وانا اعتقد واللة اعلم ان العيب فى الشكمان هو الذى يقوم بتسخين البودى داخل السيارة وهم يتملصوا منى وذلك لعدم تغير الشكمان مع العلم ان الزبون عندما يركب التاكسى معى يقوم بالنزول بسب الحرارة الداخلية

Editors response:
Dear Ahmed,
we will forward your complaint to Hyundai. I am sure they will find a solution for your problem.
regards,
Editor

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Waleed Fouad from Kalubia - Egypt wrote:
Subject: Radio program on RAdio Masr 88.7 (Readers letter)
Hi Mr. Sheta

Actually, I am regularly hearing your interesting program each Tuesday.
introducing the subjects in a transparent way, making the program distinguished among others.

I hope to keep going like that as I like to be a member for any coming events.

One more thing, I need from Mr. Sheta the coming subjects deal with Egyptian road driver behavior, road safety, standard road making (government respects), developments of stranded driving schools ( like civilized countries),...

Hoping to hear from you and best regards
Waleed Fouad



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AHMED MOHAMED from Giza - EGYPT wrote:
Subject: Complaint Volkswagen Egypt / 7.500 (!!!) pounds registration fees for VW Jetta gulf specs (Go to article)
ارجو اذاعة مشكلتى فى برنامجكم اللى بييجى كل يوم ثلاثاء عشان انا معجب بالبرنامج جدا ومش عارف اكلمكم خالص - انا امتلك سيارة فولكس فاجن جيتا خليجى ، بعد ما اشتريت العربية وعملت 1000 كم رحت التوكيل عشان اشوف لو فى سيرفس واظبط زوايا فسجلت العربية على الكمبيوتر ودخلتها وظبطت الزوايا وفاتت مدة والعربية وصلت لـ 4800 كم واتصلت بالصيانة عشان احجز معاد لخدمة الـ 5000 كم ففوجئت بـ الكول سنتر بيبلغنى انى لازم ادفع مبلغ 7500 بالضرايب اولا فيما يدعى بـ ( تسجيل السيارة ) !! عشان اتمكن من دخول مركز الصيانة وعمل الخدمة ولازم المبلغ يدفع قبل الصيانة فحاولت اطلب منهم تأجيل المبلغ او تقسيمه عشان انا مش عامل حسابى ومحدش بلغنى مع العلم ان القرار طلع بعد ما عملت صيانة الـ 1000 كم وكنت مسجل العربية عندهم اصلا وارقام تليفوناتى عندهم وسألت هل المبلغ عقد صيانة ؟ او تخفيض اسعار الصيانة فيما بعد ؟ عشان زى ما انتو عارفين العربيات الخليجى بياخدو عليها مبالغ اكبر فى تغيير الزيوت وفى كل حاجه انا كنت موافق على مبدأ الدفع مع انه مجحف لو هوّه حاجه قانونية انا طلبت جدولته فقط حتى لو على مرتين ولو مكملتش المبلغ فى صيانة الـ 15000 كم ابقه الغى الصيانه بس حاولت مرارا وتكرارا ومكنش فى فايدة ( اما ادفع او العربية تقف ) ، بعتت ايميلات لأكبر 4 قيادات فى التوكيل وطبعا محدش رد عليّه ، مكنش امامى غير انى احاول استفسر من الشركة الام عن طبيعة المبلغ ده فبعتت ايميل لواحد فى خدمة العملاء فى الشركة الام كنت راسلته قبل كده برقم شاسيه عربيتى عشان اعرف هيّه تصدير دولة ايه فى الخليج وكان ردّ عليّه طبعا ( لاحظ الفرق ) فلقيت الراجل ترك الوظيفة فى الشركة وبعتلى قاللى انه هيبعت الميل بتاعى لزملائه فى الشركة وفعلا بعد 3 ايام وفى كل التزام لقيت ردّ من الشركة الام بيقول ان المبلغ ده ملهمش اى علاقة بيه وان دى حاجه بين التوكيل وحماية المستهلك فى مصر !! وكمان هيبعتوا الميل بتاعى للشركة فى مصر عشان يتابعو مشكلتى وكنت خلاص دفعت المبلغ واستعوضت ربنا وفيييين بعد حوالى اسبوعين او اكتر لقيت واحد من فرع العبور بيكلمنى عن المشكلة وبيقوللى نفس الرد ( المبلغ عبارة عن رسوم تسجيل السيارة ) !!! اللى انا مسجلها بالفعل بس مكنش منى غير انى قبلت الوضع لأنى حسيت انه عقاب للى بيشترى عربيات برّه الاحتكار مش اكتر ولا اقل ، بدليل انى مخدتش اى ميزة بالـ 7000 جنيه + 500 ضرايب ، ومطلبتش اى خدمة تتعلق بعيوب الصناعة .
اطلب من سيادتكم سؤال بقوة الاستاذ اللى رفض يقول بيبيعو كام عربيه فى السنه عن هذا المبلغ وكمان احب اوضح انى سعيد جدا ان الشركة الام ردت عليّه فى حين ان فى مركز تلقى شكاوى ومتابعة عند الوكيل المصرى بس انا برضه هتابع اى اخبار مع الشركة الام عشان الناس دى مفرضتش نفسها فى السوق بسهولة انما بالمعاملة وخدمة العميل الرائعة .
فى حاجة تانية عاوز اقولها بسرعة التوكيل هنا بيفرض ان الزيت ( موبيل 1 ) والفلتر يتغيروا بعد 6 شهور كحد اقصى من وجودهم فى الموتور حتى لو العربية ممشيتش غير 1000كم !! وده مش موجود فى مانيوال العربية ولا فى تعليمات استخدام الزيت لأن ده حصل معايا وبرضه راسلت ايكسون موبيل عشان اسألهم واتصلت بكبرى ورش الصيانة فى مصر وقالولى ان ده كلام غير علمى او حتى منطقى . واخيرا انا بحب العلامة جدا بس زعلان اوى ان توكيلنا بيتصرف معانا كده ومستنى اسمع المشكلة والرد فى برنامجكم اللى بيوضح كل حاجه فى سوق السيارات بشفافية كاملة وشكرا .


Editors response:
Dear Ahmed,
thanks for informing us about your problem.

My personal opinion is that the 7.500 (!!!) Egyptian Pounds charged for a so-called 'registration-fee' by the Egyptian Volkswagen & Audi importer (Egyptian Automotive Company) is highly illegal and a crystal-clear rip-off.

I hope that the Volkswagen AG headquarter in Germany and the Egyptian authorities would soon end this highly nontransparent and rip-off behavior of the official Volkswagen and Audi dealer in Egypt.

Please send us the relevant documents and invoices as well as your complete contact details (incl. mobile phone).

Feel free to call us next Tuesday between 4-7pm during our live-program on Radio Masr 88.7 to share your Volkswagen Egypt experience with our listeners.

Regards,
Editor

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mohamed from cairo - shobra wrote:
Subject: comparison nissan and accent rb (Readers letter)
comparison between nissan and accent rb

Editors response:
Dear Mohamed,
kindly let us know what exactly you want and which Nissan model you are asking for.
Editor

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Wael Essam from cairo - cairo wrote:
Subject: VW Egypt service center (Readers letter)
what is your evaluation to the performance of vw maintenance center?
pls


Editors response:
Dear Wael,

according to the reader's letters we receive through our website and according to all the Volkswagen clients who call us during our 3-hours live program on Radio Masr 88.7 every Tuesday to complain about the service of Volkswagen Egypt (Egyptian Automotive Company), I consider the current service of Volkswagen Egypt and Audi Egypt to be among the worst services currently offered in Egypt.

I personally recommend to stay away from Volkswagen Egypt & Audi Egypt for the time-being, until they improve their service and learn to offer better service to the Egyptian consumers.

This is very sad for the VW and Audi brand, as those two German brands have some of the best cars worldwide and both Volkswagen Germany and Audi Germany are spending billions of Euros to develop those high-quality cars. But all this effort is wasted in Egypt, due to the very bad service and the very bad reputation of the current VW and Audi importer in Egypt. But hopefully this will be changed soon.

Regards,
Editor

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Hossam Gawish from Cairo - Egypt wrote:
Subject: Bavarian Service Center (Readers letter)
Dear Sir,

first of all I'd like expressing my appreciation to the contents of your web-site and for your efforts to develop the auto business.

I dont have a specific incident, my comment will be out of my several experiences, as well as my friends who have cars with a brand BMW with Bavaria Workshops in Katameya and Abu Rawash, frankly the service quality is extremely negative, especially with a brand as BMW that is considered an expensive car.

After Sales Service is a very big issue with this company (I mean BAG), we all lost our patience and trust. I hope you can escalate such a comment to BAG's Officials.

Thanks a lot for your cooperation.

Hossam

Editors response:
Dear Hossam,

thank you for your email. We will surely forward this complaint to BMW Egypt / Bavarian Auto Group.
I know that they take such complaints very seriously and BAG, both BMW and Brilliance brands, have been cooperating with us very good in solving the complaints of our readers.

Please provide us with the contact details of your friends and yourself as well as your detailed complaints, so that Bavarian Auto Group can get in touch with you and your friends in order to solve your problems.

Regards,
Editor

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مصطفى عبد التواب from Cairo - Egypt wrote:
Subject: Speranza taxi problems (Readers letter)
الى استاذ محمد شتا شكرا على مجهودتك فى البرنامج ولكن انا بحس انى مفيش اهتمام فى مشاكل التاكسى (الاسبرانزا)انا عندى تاكس اسبرنزاوبعانى كل يوم منه ومسش عارف اشتغل يوم كامل وحضرتك عارف اعباء الحياة ياريت تهتم بمشكلتى زى الملاكى لن لاسف التاكس فى وجهة نظرى اهم بكتير لانه كل راس مال صاحبه باختصار العربيه راحت التوكيل لمدة الصيانه كامله ومن صيانه الف وانا بشتكى من العيوب وهم يقولو مفيش حاجه وانا قابلت المهندس محمد ابو النور ومفيش فايدة يارب يجعل حل مشاكل العربيه على يد حضرتك وشكرا جزيلا اتمنى الاهتمام برسالتى

Editors response:
Dear Mustafa, thanks for your update. We will forward your complaint to Speranza and make sure they solve your problems. Kindly send us a detailed email with all the problems you complain from.
Thanks.
Editor

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مصطفى عبد التواب from Cairo - Egypt wrote:
Subject: Problems with Speranza taxi (Readers letter)
الى استاذ محمد شتا شكرا على مجهودتك فى البرنامج ولكن انا بحس انى مفيش اهتمام فى مشاكل التاكسى (الاسبرانزا)انا عندى تاكس اسبرنزاوبعانى كل يوم منه ومسش عارف اشتغل يوم كامل وحضرتك عارف اعباء الحياة ياريت تهتم بمشكلتى زى الملاكى لن لاسف التاكس فى وجهة نظرى اهم بكتير لانه كل راس مال صاحبه باختصار العربيه راحت التوكيل لمدة الصيانه كامله ومن صيانه الف وانا بشتكى من العيوب وهم يقولو مفيش حاجه وانا قابلت المهندس محمد ابو النور ومفيش فايدة يارب يجعل حل مشاكل العربيه على يد حضرتك وشكرا جزيلا اتمنى الاهتمام برسالتى


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Remon Medhat from Cairo - Egypt wrote:
Subject: Problems with Honda Egypt service center (Readers letter)
i just want to complain that anytime i go to honda service to solve me any problem in my car they confused me and they did nothing, for the last time they scratch the door of the driver car and when i went to take me car they said its my fault over that when they try to solve they damage more and no one there care about cleints and this is not profissnal at all


Please reply me as soon as possible


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Waleed Yousry from Cairo - Egypt wrote:
Subject: Problems with Renault Fluence in Egypt (Go to article)
مساء الخير
اشتريت عربية رينو فلوانس من موزع معتمد لرينو اسمه المكانيكيون العرب وعند استلام العربي وجدت بقع علي جسم السياره بالكامل وتم إقناعي بانها مجرد بواقي الشحم وتزول مع الغسيل لجسم السياره وبعد حوالي ٤٠٠ كم توجهت للوكيل فرع العبور رفض أخذ السياره لوجد ضغط شغل ليهم في رمضان وبعد المحاولات الكثيرة معهم وصلو لحل وهو رش السياره بالكامل وهو حل مرفوض بالنسبه لي
السياره رينو فلوانس ٢٠١١
السعر ١٤٢ الف جنيه
بداية المشكله هو تاريخ الشراء ٢-٨-٢٠١١
المشكله بقع بالطلاء الخرجي
عداد السياره الان ٢٧٠٠كم
التوكيل يرفض التغيير


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Shymaa El Zenouki from Cairo - EGYPT wrote:
Subject: Evaluation - BMW Egypt / Bavarian Auto Group (Readers letter)
Company: BMW
Service center: Bavarian Auto Group
Country: Egypt
City: Cairo

Company Rating: Good
Service Rating: Average
Sales Rating: Average

Comment:

The service itself is not that bad, however, although the call center assigns you to a specific appointment with a specific engineer, whether you arrive there on time or not it does not matter. They do not abide by the timings but at all! You can have an appointment at 10, be there at 9:45, and stay till 2 until they take your car in which is an extreme waste of time especially to those who have lives!!


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ahmed farouk hassan from cairo - cairo wrote:
Subject: مشاكل رينو داستر (Readers letter)
انا كنت عايزاشترى عربية رينو داستر
طبعاً العربية لسة جديدة فى السوق
ممكن تفيدونى بحالة العربية دى و هل ليها اى مشاكل
و شاكر ليكم


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USAMA AFIFY from BANHA - EGYPT wrote:
Subject: سحبو مني سيارتي الزيرو بعد نصف ساعه من استلامها (Go to article)
انا مهندس معماري من بنها -قررت اشتري سيارة زيرو و استقريت علي النيسان صني 2011 و دفعت مقدم 20 الف جنيه مقدم و قسطت الباقي علي خمس سنوات مع البنك الاهلي و اشتريت السيارة من معرض نيسان اوتو ايجيبت في المهندسين
دفعت المقدم يوم 10/يناير2011 و استلمت السيارة يوم 11 الساعه 8 صباحا و كان معايا مندوب المعرض علشان هنروح نرخص العربية في بنها
لما ادوني ورق العربيه سالت الناس في المعرض انا هروح ارخص العربية في بنها في مشكلة اني امشي من غير نمر . قاللولي مفيش مشكله خالص معاك ورق العربية و محضر الاستلام و مندوب المعرض و لو فيه اي مشكله او حد وقفك او كلمك وريله الورق هيسيبك علي طول و مفيش مانع تحليله بقه و صدقتهم و اخدت العربية و مشيت ...
خرجت بالعربية من المهندسين و طلعت كوبير اكتوبر و معرفتش انزل كورنيش فنزلت نزلت شارع رمسيس فعلقني السيد مساعد وزير الادخلية مدير امن القاهرة اللواء اسماعيل الشاعر و امر الرجاله بتوعه يجيبو الواد ابو عربية من غير نمر ده ...
طبعا تحاول تكلم مين او تفهم مين انا طبعا احتسبت و توكلت علي الله و قولت مطرح مترسي هدقلها بس اللي حصل انهم عملولي محضر سير بدون لوحات و اخدو العربية مني و حطوها في وحدة مرور معروف و اخدوني علي قسم الازبكية و لما الظابط عرف ظروفي امر الامين انه يخلص المحضر و يوديني نيابه صباحية بدل ما ادخل الحجز . و تم ترحيلي علي نيابه العتبة مقيدا بالكلبشات و لم تفك من يدي الا امام وكيل النيابه الذي امر بغرامه 600جنيه و هي الحد الادني و قالي لازم مكنتش تخرج من المعرض الا مرخص العربية او مركب نمر تجاريه او مؤقته ولما قلتله اني سالت وقولتله اللي قاللولي عليه قالي الكلام ده غلط و عدم علمي بالقانون لا يعفيني من العقوبة . وامر بالافراج عني بعد دفع الغرامه بس رجعو لبسوني الكلبشات مرة تانيه لحد ما ادفع الغرامة و يصدر قرار الافراج عني رسميا و ده حصل بعد حوالي 3 ساعات و طلع ان قرار النيابه لازم يتنفز من القسم فرجعت لقسم الازبيكية و كانو هيلففوني كعب داير برضه لولا الظابط افتكرني و قالهم كفايه كده افرجو عنه و ادوله جواب للعربيه علشان يفرجو عنها في مرور معروف.
كان الساعة بقت حوالي 2:30 تقريبا و جريت علي مرور معروف بسرعه بس دخول الحمام مش زي خروجه . قالولي لابد من اتباع اجرائات الافراج اولا نعمل فحص للسيارة و نبعته يعتمد من نيابه العتبة ثم نرسله لمرور الدراسه و عملت كده و لما وصلت مرو ر الدراسه كانت الساعة بقت 3:45 و الباشوات هناك كانو مشيو و قالولي فوت علينا بكرة و انا طبعا لسا ماسك اعصابي مش عارف ازاي و رجعت مرور معروف اطمن علي العربية و امن حراستها و اظبط الناس هناك لان الناس خوفتني ان العربية لو باتت هناك ممكن تتقلب بس مدير وحدة الحجز كان ظابط محترم و طمني و قالي متخفشي خلص اجرائاتك و تعالي استلمها .
تاني يوم روحت مرور الدراسه من الصبح معايا الفحص و ورق العربية و المستندات كلها اول حاجه طلعو عنيا علي ما قدرو ضريبة العربية و فهموني انها هتضيع عليا لانها مش في المرور اللي هرخص فيه و دي حوالي 340 جنيه و بعد التخفيض لما عرفو ظروفي و صلوها 200 جنيه بس لاني هدفع ضريبه في مرور بنها تاني لما اجي ارخص العربيه . و بعد ما دفعت بعتو الورق كله للمباحث يتاكدو لتكون العربية مسروقه او ان يكون عليا انا شخصيا احكام و خلافه و بعد كده ادوني شهاده افراج اسلمها للناس في مرور معروف و ده كان حوالي الساعه 12:30 وصلت مرور معروف و قابلني مندوب المعرض و معاه نمر تجاريه لانهم قالولنا هناك العربية مش ممكن تخرج من هنا من غير نمر و شهاده افراج . الحمد لله خلصت و خرجت من عندهم الساعة 1:45 و مندوب المعرض كان عازني ارجع العربية المعرض و نروح نرخصها تاني يوم الصبح فرفضت و قولتله يقابلني في بنها تاني يوم علشان انا هروح بيها بنها دلوقتي .
اليوم التالت بدء الحمد لله كويس و رخصت العربية و خلصت الساعه حوالي 12:30 بعد ماطلع عيني و فعلا دفعت الضريبة تاني في بنها .و مندوب المعرض اخدد ورق البنك و صورة الرخصة و النمر التجارية بعد ما ركبت النمر الجديدة .
لما فقت و ارتحت و كلمت المعرض و حاولت افهمهم ان دي غلطتهم حلقولي و قالولي معلشي اصل حظك انت اللي وحش و دي قرف لمؤخذه و كلام فارغ من ده و احنا بقالنا ستمئاة قرن بنبيع عربيات عمر ده محصل مع حد من زبائنهم و علشان متزعلتش و تبقي مبسوط ادوني غطي عربيه و دوسات وسينسور باك عرفت بعدين انهم بيدوهم هديه للعربيات اللي بتتباع كاش ....
كلمت جمعية حماية المستهلك ...ايدك منهم و الارض ملهومشي ايتها لازمة معملوش حاجه مرة رجعو الشكوي لعدم الاختصاص و مرة لاني انا اللي غلطان و المفروض معملشي كده تاني...
كلمت نيسان الشركة و المصنع اعتذرولي اعتذار رقيق و قالولي ان ده متعارف عليه و كلام مفهمتوش تقريبا لاني مكنتش مهيا اسمع غير انهم غلطانين ...
الخلاصه :
1- السير بون لوحات جريمة يعاقب عليها القانون حتي في هذه الحاله ولابد من تركيب لوحات تجارية او مؤقته و لايوجد استثنائات و عرفت ان فيه معارض كتيرة مبتخرجشي العربيات من غير لوحات لحد ماتترخص او يرخصولك هما العربية نظير رسوم و بالمرة لابد من نزع الاستيكر الابيض من علي العربية قبل الخروج من المعرض لان السير بها تغيير ملامح السيارة و ده طبعا في حاله الحوادث و خلافه
2 لابد من تشريع يحمي المستهلك او يعرفه بالقانون قبل استلامه السيارة لان مش كل الناس بتشتري سيارة زيرو كل يوم ..
3-من يعوضني عن كمية المصاريف و الوقت حوالي 2500ج و ثلاثة ايام عمل
4و من يعوضني عن الاضرار المعنوية فقد لبست الكلبشات لاول مرة في حياتي لاني اشتريت سيارةجديدة زيرو
5- لو كان ده عرف تسليم السيارات من المسئول عن التعسف معي في استخدام القانون بدون استعمال روح القانون
6- مازلت عند رايي ان المعرض لو اعلمني بانه علي استاجار لوحات او طالبوني بمبلغ نظير استخدام لوحاتهم لفعلت او كنت اخذت السيارة علي مسئوليتي لكن هم لم يفعلو بل ضللوني سواء عن جهل او عن علم و تلك مسئولياتهم تجاة العميل التي انكروووووها تماما و انا غير متقبل اعتذارهم او انكارهم للجريمة في حقي كعميل ...
....اسف للاطاله بس لو مكنتش حكيت كنت هطق ...برجاء الافادة و التعليق و اتخاذ مايلزم

م اسامة عبدالفتاح حسن عفيفي - بنها قليوبيه


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Ahmed Sadek from Cairo - Egypt wrote:
Subject: Pricing of KIA cars in Egypt (Go to article)
Frankly speaking , i'm not optimistic about the pricing of this car in egypt ; the reason is that the KIA picanto recently anounced an exagerated price range for such a class , so i'm just wondering about the Rio's price comparatevley , though it won't be offered with neither the ESC nor the 6 air bags as you know that in egypt 'safety features are considered as luxurious options !!!!! ' let's wait & see


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ISMAIL QASIM REDHA from mumbai - INDIA wrote:
Subject: EXTENTIVE KNOWLEDGE (Go to article)
SUCH A BIG COMPANY SAID SHE IS ASSET FOR THE COMPANY,EXCELLENT.COMPLEMENT.KEEP UP.GROWTH WILL MAKE YOU SUCCESS IN LIFE INSHAALLAH.AMIN


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محمد كامل from cairo - egybt wrote:
Subject: دودج ابوغالي Dodge Abu Ghali / BMW Egypt Bavarian Auto Group (Readers letter)
الاستاذ الفاضل المهندس محمد شتا قمت بمداخلتين مع سيادتكم في برنامجك الاكثر من رائع الذي كان له مفعول السحر في حل مشكلتي مع المجموعه البافاريه بطريقه ما كنت اتخيلها وبعد تعنت مجموعه ابوغالي مع الحلقه الثانيه اتصلو بي وقدمو الاعتذار ثم حددو لي معاد لجلب السياره وحل المشكله وبعت توقف السياره 5 ايام استلم السياره وقمت بدفع مبلغ 3الاف جنيه بعد 30 كيلو فوجئت بنفس المشكلهفأرجو من سيادتكم المساعده في حل مشكلتي ولكم جزيل الشكر حيث ان يوجد افراد مخصصين منتدبين من التوكيلات لسماع حلقاتك التي تسببت في رعب التوكيلات اعطاء العملاء حقوقهم ولكم جزيل الشكر

Editors response:
Dear Mohamed,
thanks for your kind message. I am glad that BMW Egypt / Bavarian Auto solved your problem promptly and professionally. I was expecting such a service from the BMW Egypt especially after the latest changes at the Bavarian Auto Group.
I am surprised that Abu Ghali was not able to solve your problem in a professional manner. Please feel free to call us during our live radio program on Radio Masr 88.7 next Tuesday between 4-7pm to update us on your problems with the Dodge dealer Abu Ghali.
Kind regards,
Editor

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Sayed Ismail from Cairo - Egypt wrote:
Subject: Audi Q5 engine losing oil / Audi Egypt service (Readers letter)
عزيزي الاستاذ / محمد شتا
تحية طيبة وبعد
بتاريخ 1/6/2011 اشتريت من خلال الموزع المعتمد في مصر سيارة ماركة أودي الالمانية طراز Q5 موديل 2011 وتحمل شاسية رقم 61416 وموتور رقم 168973 وبتاريخ 22/8/2011 أي بعد قيادة لمسافة 3,850 كيلو متر في أقل من 3 شهور فوجئت بتحذير علي شاشة كمبيوتر السيارة يفيد بنقص زيت الموتور واحد لتر وضرورة تزويدة ، فتوجهت فوراً الي مركز الخدمة المعتمد في مصر وهو الشركة المصرية اوتوموتيف .. حيث تأكد نقص الزيت وتم تزويد السيارة باللتر الناقص وذلك طبقاً للفاتورة المرفقة .. وقد كانت الصدمة الكبري في مركز الخدمة عندما أبلغوني ان دليل المالك الذي يسلم مع السيارة بعد شرائها مذكور به ان بناء علي طريقه القيادة فأن السيارة قد تفقد ½ لتر لكل 1000 كيلومتر .. مما يعني ان السيارة قد تفقد 5 لتر عند قيادة 10000 كيلومتر .. بدليل انه قد تم فقد لتر عند قيادة أول 3,850 كيلومتر
سيدي الفاضل
الموضوع هنا لم يصبح الناحية الفنية الخاصة بفقد لتر أو 5 لتر من زيت الموتور – ( علماً بأن السعة الكاملة لزيت الموتور هي 5 لتر ) – لكن الموضوع هوالتضليل بأخفاء هذه المعلومة من مواصفات السيارة سواء في الكتالوجات الخاصة بالسيارة أو علي موقع شركة أودي علي شبكة الانترنت .. حيث انه لو ذكرت هذه المعلومة ضمن باقي المواصفات المنشورة في المطبوعات أو علي الانترنت .. لكان الأمر يرجع الي الزبون قبل الشراء في ان يقرر رغبتة في اقتناء السيارة وبها هذه المواصفة ضمن باقي المواصفات الآخري .. أو عدم الشراء .. وليس وضع الزبون امام الامر الواقع بذكر المعلومة ضمن دليل المالك الذي يسلم للزبون بعد الشراء .. علماً بأنه وكما تعلمون فالكتالوجات وشبكة الانترنت يذكر عليها المواصفات التي هي أقل أهمية من هذه المواصفه الهامة .

سيدي الفاضل

ان من يشتري سيارة الماني ويدفع فيها الثمن العالي فهذا للأمان والراحة والأطمئنان وهدوء البال .. فلك ان تتخيل وانت تقود هذه السيارة في طريق صحراوي طويل الي مرسي علم مثلاً في الصيف ، في الظهره وفي درجة حراراة قد تصل الي 50 درجة مئوية , و معك أطفال و نساء و كبار في السن ، ويحدث ان يظهر التحذير علي شاشة السيارة بضرورة تزويد زيت الموتور .. فيتم التوقف والبحث عن زيت موتور ثم ترك السيارة لكي تبرد ثم معرفة كيف يتم تغيير الزيت وكل هذا في درجة حرارة 50 درجة مئوية ومعك أطفال ونساء في طرق غير آمنه.

ان ما يحدث هو تضليل واضح بأخفاء معلومة هامة قد تؤثر علي قرار الزبون في شراء هذه السيارة.

أثق في تعاونكم لاظهار وتوضيح هذا الامر مع احتفاظي بكافة الحقوق لإعادة الوضع الي نصابه الصحيح.

رفق المستندات التي تؤكد ما تم ذكره وعلي استعداد للتواصل معكم في هذا الخصوص

وتفضلوا بق
سيد اسماعيل رئيس مجلس ادارة شركة أس آي تكنولوجيز عضو مجلس ادارة اتحاد الصناعات المصرية رئيس غرفة صناعة تكنولوجيا المعلومات والاتصالات سابقا رئيس المجلس التصديري للتكنولوجيا المتقدمة سابقا\r\n\r\n \r\nعضو الغرفة الالمانية االعربية للصناعة والتجارة

Editors response:
Dear Mr. Sayed,
kindly send us all documents and invoices as well as a scanned copy of the section in the owners manual, stating the loss of oil engine.
Is it an Arabic or an English owners manual?
Please feel free to call us next Tuesday between 4-7pm to join us in our live radio program on Radio Masr 88.7 and share with us and the other 7 million listeners your experience with the official Audi dealer in Egypt.
Kind regards,
Editor

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Ahmed Mohsen from Cairo - Egypt wrote:
Subject: Renault Duster (Readers letter)
Dear Sirs,

I need to know about the service centers of Renault Duster. Its reputation, performance, prices, quality, and duration. If there are more than one, which is better to deal with.

Regards,

Eng. Ahmed Mohsen

Editors response:
Dear Ahmed,
unfortunately we did not hear from Renault Egypt yet regarding a Renault Duster test-car. As soon as we get the test-car we will pay a visit to some of the official Renault service centers in Cairo and check their performance, prices and duration.
The Renault service center we had been using for our Renault Megane long-term test-car would surely not be included in our recommendation list.
I hope we will be able to provide you soon with the requested information about the Renault Duster as well as its service centers.
Regards,
Editor

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Moustafa Shawki from Cairo - EGYPT wrote:
Subject: Speranza Egypt - Company Evaluation (Readers letter)
Company: Speranza
Service center: Speranza
Country: Egypt
City: Cairo

Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Average

Comment:
I have speranza A516 2009 every time I go to service center in Abasya or Gesr Elsuez I have a lot of problems as following:
- wait a lot of time
- They refuse to give me report because every time I have problem in center lock & debriage but they told me it was solved once I go out from their I found the problem again
plaese give me a solution because I have no time to go there too much


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Hossam Ali from Cairo - Egypt wrote:
Subject: Asking about chevrolet Sonic and Kia Rio 2012 (Readers letter)
When could we find chevrolet Sonic and Kia Rio 2012 in our Market?

What is your opinion in the new Elantra (specially its price is very close to Mazda3)?




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mahmoud bayad from cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: BMW
Service center: abo rwash
Country: Egypt
City: Cairo

Company Rating: Good
Service Rating: Very bad
Sales Rating: Average
Comment:


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Sameh from Cairo - Egypt wrote:
Subject: Nissan Sunny or Hyundai Elantra? (Readers letter)
Dear Editor,

Really need your expert advice, I'm thinking of buying a medium budget car, first I thought of the Nissan sunny supersaloon but I heard it's a very bad car, what do u think pls???
Would increasing my budget a bit and getting the New Elantra a better solution, is it a good car on terms of safety and options -have u tested it- I'll buy one with ABS, is GB auto a good agent in terms of warranty and maintenance ???

Last but not least, based on ur experience, what is the best car to buy with a budget of max 130K EGP???

Thank u very much in advance for ur feedback...!!!

Editors response:
Dear Sameh,
I personally would not buy the Nissan Sunny as it is assembled in Egypt and also because it does not offer enough passive and active safety features. The new Elantra is of course much better, but of course it is more expensive.

In December 2010 I tested the new Elantra in Korea for a few hundred kilometers, and was very impressed. The car was extremely smooth, very stable, very good finishing and material feel and it gave me a very positive overall impression.

Regarding the Elantra offered by Ghabbour in Egypt, unfortunately I only drove it for a few hundred meters inside Smart Village, and it didn't impress me at all. I had the impression that it was quite different than the Elantra I drove in Korea. Unfortunately I didn't drive the Elantra, which is on sale in Egypt, enough to be able to recommend it to you. Until now neither Hyundai Egypt – Ghabbour nor Hyundai HMC offered us an Elantra long-term test-car to be able to judge its reliability either.

On the other hand I just tested and drove the Chevrolet Cruze for a few hundred kilometers recently in Egypt, and I must say that the Cruze was quite impressive, especially in terms of price, interior and exterior design as well as stability on the bad-quality roads in and around Cairo. I think the Cruze would be an interesting alternative within the 130.000 EGP range you asked for, although we will try to get a long-term test-drive car soon in order to be able to judge its reliability regarding the suspension, engine and gear-box.

So, the Chevrolet Cruze would surely be an interesting alternative here. At least for the time being ...

Regards,
Editor


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mohamed elebiary from cairo - egypt wrote:
Subject: مركز صيانة السبع (Readers letter)
السلام عليكم ورحمة اله و بركاته
اولا احب ان اشكركم علي كل المجهودات الجبارة الي تبذلونها لعودة الحقوق لاصحابهاو

انا اشتريت سيارة نيسان 3-2011
السيارة بها كافة عيوب الصناعة اللي ممكن تكون موجودة في اي عريبة:
1-السيارة سرعتها لا تزيد عن 155-160 كم-ساعة
2-العفشة صوت عالي جدا مع اي مطب بسيط
3-التكييف بيفصل بعد ساعة من تشغيلو
4-البطارية باظت بعد 6شهور عمل
5-السماعة باظت بعد 6 شهور عمل

بعد مراجعة مركز السبع تم عمل الاتي :

العيب 5 - تم استبدال السماعة
العيب 4- تم استبدال البطارية

العيب 3 - قالولي صلحنا العيب اللي فيه بس دون جدوي مفيش اي حاجة اتغيرت و زي ماهوا

العيب 2- قالولي غيرنا المساعدين وبرضو محصلش اي تغيير في العفشة زي مهيا

المشكلة الكبري واللي تقريبا ملهاش اي حلول و رحت عشانها التوكيل مرتين هيا العيب 1

السيارة لا تزيد سرعتها عن 155-160 كم وديت العربية بخصوص هذا العيب مرتين
اول مرة قالولي احنا غيرنا ضفية الكهربا وجربنا و مش عارفين وتقريبا نيسان عاملين كدا و مقللين السرعة عشان استهلاك البنزين(منتهي الاستخفاف بعقول الناس(
وقعدت عندهم 4 ايام

تاني مرة قالولي احنا جربنا كل حاجة ممكن تتعمل و غيرنا حسسات وغيرنا الفيتيس و مش عارفين السبب والمصنع طلب العربية عشان يشوفوها

فضلت عندهم 12 يوم و بعدها قالولي تعالا استلمها كلو تمام

وطبعا العربية زي مهيا مفيش اي حاجة فيها اتغيرت السرعة برضو زي مهيا مبتزدش عن 160كم


برجاء الرد علي شكوي و قوليلي اعمل ايه !!!


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Mohamed from Cairo - Egypt wrote:
Subject: Honda Egypt Service / Complaint of my car (Readers letter)
Dear Sirs,
I have tried to find an effective way for my complaint so I copied your Excellency.
I have Honda Civic 2007 since 12/06/2007, all its services had been completed in time.
In 11/11/2008 “the KM was 20000” I submited complaint that I heard light andabnormal voice come from the front side, the maintenance Center “Cairo Festival City – Ring Road” action was they fixed it.
Again in 22/11/2009 “the KM was 40000” i submited another complaint that I am still hearing the same light voice which I believed it was not big problem because you must open the window and listing to it very well in bad road. The reply was asking to replace my car’s tires.
In 14/08/2010 I went to another maintenance Center “Cairo Festival City – Ring Road” for fix the unit head light which was broken and I found that this new maintenance Center “Gisser Elswais St.,” give me good service than the first one which already I have been complained many times that the car haven’t good service in it even if I want wash it !!
This could be because the old maintenance Center “Cairo Festival City – Ring Road” has congestion of the customer meanwhile the other maintenance Center “Gisser Elswais St.,” doesn’t has.
In 08/12/2010 “the KM was 60000 also the car warranty has been expired”, as usual i submited another complaint that I am still hearing the same light voice, but the reply was that I have a problem in small part in my car Rack & Pinion (Steering rack). Also I informed by the maintenance center engineer that the company just have approved by Honda Japan that if there is any problem with this part it will replace all Rack & Pinion (Steering rack) so the maintenance Center engineers will not face any problem or fatigue to solve small part with little cost.
In addition he informed me that not all the scheduled maintenances have been done to my car!!
My complaints are:
• Is this normal to face this problem in brand like HONDE in normal condition and the car KM is only 60000 !!!!!!!!
• Why my complaint didn’t checked by the correct way?
• Is it by mistake or by chance that when they did well and enough check they knew the really reason of my complaint?
• Is the approved by Honda Japan gives the maintenances center the motive to said the truth?
• If the warranty didn’t expired they still tell me that there is no problem in my car?
At least I hope have any answer of my complaint however one of the marketing ways is word of mouth.



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Ahmed Maher from Cairo - Egypt wrote:
Subject: What car should I buy for 200.000 LE in Egypt? (Readers letter)
Dear Eng Mohamed,
first time for me today was to hear your programme on Radio Masr. and i have to admit that I'm admired to see someone with your knowledge of the Egyptian market.

i wanted to get your recommendations about which car that i can purchase for me. my mileage consumption is not that high, around 20-30 KM per day.

the budget for me is around 200K (+-) what I'm looking at; safety, spare parts availability, reputation of car agency.

not trying to limit my choices, but i was waiting for the release of new Jetta 2012 (new shape), however reading the reviews from readers and yourself, it doesn't seem to be a good agency. also, interested in the following cars, but would like to get from you some steer /recommendation
Honda Civic or Ford focus - high line, but what is the due date of the current shape to be changed,
Octavia - P2, but heard some negative feedback about the agency.
Mondeo, no automatic gearbox
Mercedes, new B class - not sure about the model number. but don't know the cost (estimated) also wondering about the cost of the spare part and regular maintenance.

hope to hear back from you. and allow me to ask more questions in case i need further clarification from your side.

thanks
Ahmed



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Tamer Ghattas from cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Kia
Service center: Kia motors in abou rawash
Country: Egypt
City: Cairo

Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Very bad
Sales Rating: Bad

Comment:

I contact the call center on 5/9/2011 and i was asking for insurance repersentative time as my front glass has been broken and i was making the deal for insurance with kia branch in roxy and they give me wrong information for time from 8 am till 11:30 am so i take vacation from my work today and then visit abou rawash branch also i live in masr el gedida so i find that there is no insurance agent and i have to leave my car or wait him till 4 pm so i call the call center again and they didnot solve the porblem at all and also from the engineer side so i was have to wait from 10 am till 4 pm and then i find a call center call me to tell me that they did not give me any wrong information so i request the calls to be send to my email and he promise me and nothing has been send to my email to prove his words also i get my car at 5 pm after 8 hours waiting for insurance represntative to approve for repairing my car and get my glass finished and also the represntative called mahmoud which is responsible for the car is not helpful at all really i am very depressed from kia as they did not apprectaite the customers and have no customer satisfaction
waiting feedback

Editors response:
Dear Tamer,
we will forward your complaint a person in charge at KIA. I am sure you will hear from them soon. Keep us updated with your case.
Regards,
Editor

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ahmad w. from cairo - egypt wrote:
Subject: will Opel Insignia be sold in Egypt ? (Readers letter)
opel insignia will be sold in Egypt or not and is there any plan for the future to be sold by the agent (Mansour)

Editors response:
Dear Ahmed,
I hope that General Motors Egypt and Mansour Chevrolet will introduce the Opel Insignia to the Egyptian market soon, as it is a very good car.
Maybe they will launch it at the upcoming Auto Mech motorshow. But I did not hear any confirmed news yet. I hope GM Egypt or Mansour can update us on this.
Regards,
Editor

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Ahmad Magdy from Cairo - Egypt wrote:
Subject: KIA Egypt complaint (Readers letter)
First o all, I would like to thank Mr. Mohamed Sheta for his efforts and would like i he can send my complain to the required people. Please find below my complain that I have also sent to KIA

I am really disappointed to write to you, kindly bare with me the story. I have purchased KIA Carens 2010 in Feb 2010. It was one of the first shipments. Unfortunately the multi function on the steering wheel was not working/connected with the cassette.

The dealer (arabiat) has informed me that when i make the maintenance of the 5000km, it would be fixed or the cassette would be changed. After going to the maintenance workshop 3 times and calling the customer service 6 times (yes six times) on different intervals, no one has cared the less to ix the problem I have heard multiple excuses, starting that we don’t have the cassette yet, second that you have to pay 500 L.E to change the cassette and we don’t know it would be fixed or not.

All of this unacceptable excuses were at Abu rwash branch. On the second hand, when ever I called your customer services, i felt that they don’t understand nevertheless that they always kept me on waiting/hold or more than 15 MINS. Always promising that they will or someone will call back, but no one has also bothered.

One more thing, on one of my visits to Abo Rawash, the Engineer insisted that i should change the oil, i told him that i had already changed it two weeks back and it was clean. He agreed that it was clean, but told me that i the car goes to the service, it must change the oil.

I was not convinced and left the workshop very angry. I then called customer service to raise this complain, but no one has also bothered. Really the workshop and customer services have succeeded to send a negative message. One last thing, as a loyal customer and want things to be fixed without making more noise, i request a responsible person to contact me to fix this problem and explain why they did not respond fore more than one year Below is my contacts and my car details.

Ahmad Magdy Kamel,
Mobile 010-xxxx722
Kia Carens ( Agency and not Gulf)
Color brown,
Plate # WY 5243,
chasset # 7304900
Motor # 606231.

Regards,

Angry Customer



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Dr. Abdel-Latif El-Gazzar from Cairo - Egypt wrote:
Subject: Car 3 or 5 Years Warranties (Go to article)
بداية أحب أن أوجه التحية لشخص الأستاذ محمد شتا وراديو مصر حيث أننى دائم الإستماع إليه من سيارتى
الموضوع الذى أريد فيه المساعدة والإستفسار هو الإعلانات المكثفة عن ضمانة خمس سنوات لبعض السيارات من خلال اوكلاء فى مصر والشركات المصنعة لهذه السيارات
فالجميع يرغب فى سيارة مضمونة خمس سنوات كما يذكر فى الأعلانات وسأحتفظ الآن باسم السيارة التى أقصدها فقد قيل أن ضمانتها خمس سنوات فى كتيب الصيانة الذى نراه فعلاً عند أول صيانة ألف كيلومتر
فالسؤال هو ماذا لوتفاجأ المشترى بأن الضمانة المكتوبة فى كتيب الصيانة هى ثلاث سنوات وليست كما فى الإعلانات خمس سنوات وأن مركز الصيانة لايعلم شئ عن الضمانة خمس سنوات
برجاء المساعدة ...
وتقبل تحياتى
الدكتور الجزار


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mina moussa from Cairo - Egypt wrote:
Subject: Complaint - Honda Egypt Service Center (Readers letter)
i have honda civic 2008 but now do not work at all suddenly and do not know why so i tried to contact honda egypt alot but they ignore all my trials. there is a sign of key appear in front with strang voice. i can not do any thing without my car. all what i need how i reach honda to correct this. plz help me thanks alot bye



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mina moussa from cairo - egypt wrote:
Subject: Key problems with my Honda Civic (Go to article)
سيارتي هوندا سيفيك لا تعمل بالمفتاح تماما و هناك علامة مفتاح تظهر في لوحة التابلوه و غلمت انها مشكلة متكررة في سيارات هونداهي شفرة المفتاح و لكن الان انا لا استطيع التحرك نهائيا ما\ا افعل


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taher talaat mohamed from cairo - EGYPT wrote:
Subject: Evaluation - Hyundai Egypt - Ghabbour Service Center Abu Rawash (Readers letter)
Company: Hyundai
Service center: abo rawah
Country: Egypt
City: Cairo

Company Rating: Average
Service Rating: Average
Sales Rating: Average

Comment:

I have a problem and the center of hyundai of abo rawash could not fix the problem in the car although the car model is 2007 ! what shall I do??????????????????


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taher talaat mohamed from القاهرة - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Hyundai
Service center: ابو رواش
Country: Egypt
City: القاهرة

Company Rating: Bad
Service Rating: Bad
Sales Rating: Good

Comment:

I have a problem and the center of hyundai of abo rawash could not fix the problem in the car although the car model is 2007 ! what shall I do??????????????????


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Mahmoud Sameh from Giza - Egypt wrote:
Subject: Complaint about Proton Egypt Ezz Alarab (Readers letter)
السلام عليكم
انا عندى شكوى فى توكيل بروتون فى مصر
عز العرب

انا من ملاك السياره بروتون ساجا
اشتريتها من حوالى سنه
منذ 6 شهور بدائت فى سماع اصوات غريبه من السياره كاصوات خبطات من الامان فاشتكيت فى صيانه الا 15000 الف و كان الرد انه سيتم الكشف و بعد الكشف قيل لى ان هذه الاصوات ستختفى بعد "تربيت العفشه"
و لكن بعد استلام السياره استمرت هذه الاصوات و لم تختفى و اصبحت كمن يركب سياره قديمه مففكه
وو ذهبت بعد ذلك فى صيانه ال 20000 الف و كررت نفس الشكوى
و لكن هذه المره قيل لى انه عيب مساعد السياره الامامى و يحتاج الى تغيير ّّّّ!!!!!!
و لكن المساعد غير متوفر حاليا و يلزم ان تحجزه و سوف يتصل بك احد المسؤولن عندما يتوفر
فحجزت المساعد و مر اسبوعان و لم يتصل احد فقمت بالاتصال بهم و قالو لى ان "الطلبه لسه مجدش"
و مر اسبوعان اخران ولم يتصل احد فاتصلت انا و كان نفس الرد
و مر اسبوعين اخرين (مر على حجزى للمساعد شهر و نصف)فقمت بالاتصال بالتوكيل لى افاجا بالرد التالى

فعلا يا فندم فى طلبه وصلت بس حضرتك مش فيها ان فى الطلبيه الى جايه"
هل هذا يعقل
بعد شهر و نصف مازلت لم ادخل فى الطلبيه الاولى و ههل عليا الانتظار شهرا اخر؟

السياره اصبحت تصدر اصوات مع كل تنقره صغيره و اصبحت اخاف ان اتحرك بها
ارجو مساعدتى


محمود سامح توفيق
مالك سياره بروتون ساجا"


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Khalid from cairo - EGYPT wrote:
Subject: Evaluation - General Motors Egypt / Mansour (Readers letter)
Company: Chevrolet
Service center: Mansour
Country: Egypt
City: Cairo

Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Needs a new representative in Cairo, Egypt
Sales Rating: Needs a new representative in Cairo, Egypt

Comment:

السلام عليكم
انا اشتريت عريبة كروز 5-2010 وبعد ما مشيت بيها اسبوع بدات المشكلة مع تكيف كنت كل ما اشغل التكيف صوت الموتور يعلا واحس ان الكومبوروسر فية خشونة وريحة وحشة تيجى من التكيف روحت منصور الصحراوى وبعد معاناة فى اقناعهم بالمشكلة قرروا ان الكمبروسر محتاج تغيير وحجزت الكمبروسر واخذت ميعاد وسبت العربية 3 ايام وبعدها استلمت العربة المفروض انهم غيرو الكومبوروسر ذى ماقالولى والنتيجة االكومبوروسر ما اتغيرش والعربية الاسوا من الاول غيروادواسات الارضية بدواسات قديمة العربية عملت 5 ك وهية واقفة 3 ايام شحم وواسخة فى الصالون اتصلت بخدمة الشكاوى وبعد 3 اسابيع ردواعليا ان الكومبوروسر ما اتغيرش ودا اللى موجود فى ريبورت السيارة المهم انهم قالولى اروح تانى واقابل مهندس المصنع روحت وقابلت المهندس وقالى العربية ذى الفل وهى العربية دى نازلة كدة لقيت ان مافبش امل فيهم سكت واستعوضت ربنا فى الفلوس اللى دفعتها فى العربية دى
المشكلة التانية ان غيرت المساعدين من حوالى شهرين فى نفس التوكيل وبعد اسبوعين رجعت الغفشة اسوا من الاول وحسبى اللة فى منصور واللى شغالين فية العريبة عاملة 23600ك وقريب هاروح اعمل صيانة 25الف ك اتمنى لوساعدتونى عشان اخد حقى من التوكيل الفاشل دة وجزاكم اللة خير

Editors response:
Dear Khalid,

thanks for your email. We had just tested a Chevrolet Cruze test-car recently with similar mileage like yours. But we will try to arrange a long-term Chevrolet Cruze test-car in Egypt in order to be able to judge better how the Chevrolet Cruze model sold in Egypt behaves with higher mileage.

In any case, we will forward your complaint to General Motor Egypt / Mansour Chevrolet today. And since they are currently among the best car companies in Egypt in terms of customer-care and responding to our listener's and reader's complaint, I am sure you will hear from them very soon and that your complaint shall be taken care of in a very customer-friendly way.

Feel free to keep write us or call us during our live radio show on Radio Masr 88.7 to keep us updated with your case.

Regards,
Editor


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Ahmed Bahaa ElDin from cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Fiat
Service center: Omatra
Country: Egypt
City: Cairo

Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Very bad
Sales Rating: Good

Comment:

As a bottom line, they need more then 8 hours to replace the suspension and they USE HAMMERS for this also.

Editors response:
Dear Ahmed,
thank you for your email.
8 hours for replacing the suspension is surely not Formula One-worthy, and has lots of potential for improvement, especially since such repair should not take more than two hours by any means at any 'professional' service center. Please send us more information about your service at FIAT Egypt / Omatra and the complaint you have, and we will be more than happy to assist you and make sure that FIAT Egypt / Omatra would provide a better service for you and solves your problem and complaint.
Kind Regards,
Editor

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مصطفي from القاهرة - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Nissan
Service center: يونايتد جروب
Country: Egypt
City: القاهرة

Company Rating: Very bad
Service Rating: Bad
Sales Rating: Average

Comment:

السلام عليكم رحمه الله وبركاته( يونايتد جروب هو التوكيل الذي اتعامل معه منذ 3 سنوات الصيانه هناك سيئة للغاية منذ سنة تقريبا تم استبدال العفشة بالكامل وهي عبارة عن 4 مساعدين امامي وخلفي و2 مقص امامي وبع اسبوع من تركيبهم فوجئت بان المساعد الامامي الايمن بيخبط رجعت للتوكيل قال لي ان المساعدين ياباني وان الخبط ده اهمال من السائق مع العلم بأن المساعدين مفروض ليه ضمان علي الاقل 6 شهر و رفض التوكيل استبدال المساعد وايضا الطنابير كل سنه تقريبا يتم تغير ها مع التيل الفرامل امامي مخلفي هل هذا عيب في الصناعه ام عيب في التوكيل ارجو الرد وشكرا ( ملحوظه مع العلم بأن هذه السيارة خاصة بالشركة التي اعمل بها ) رجو الرد سريعا

Editors response:
Dear Mustafa,
we will forward your complaint to Nissan Egypt. Expect to hear from them soon.
Regards,
Editor

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Mercedes Benz CNA After Sales from Cairo - Egypt wrote:
Subject: Complaint Handling (Readers letter)
'Dear Editor,

We would like to thank you for addressing Mr.Mohamed Askar concerns and want to assure you that all efforts are being put to sort them out promptly. Mr.Mohamed has been already contacted aiming at clarifying the specifics of his concerns and making sure that he is satisfied being a valued Mercedes-Benz customer.

Best regards,

CNA Service Team'



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Mercedes Benz -CNA After Sales from Cairo - Egypt wrote:
Subject: Complaint Handling (Readers letter)
'Dear Editor,

We would like to thank you for addressing Mr.Mohamed Askar concerns and want to assure you that all efforts are being put to sort them out promptly. Mr.Mohamed has been already contacted aiming at clarifying the specifics of his concerns and making sure that he is satisfied being a valued Mercedes-Benz customer.

Best regards,

CNA Service Team'



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CNA After Sales from Cairo - Egypt wrote:
Subject: Complaint Handling (Readers letter)
'Dear Editor,

We would like to thank you for addressing Mr.Amr Abdel Mawgood concerns and want to assure you that all efforts are being put to sort them out promptly. Mr.Amr has been already contacted aiming at clarifying the specifics of his concerns and making sure that he is satisfied being a valued Mercedes-Benz customer.

Best regards,

CNA Service Team'



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Haytham from Cairo - Egypt wrote:
Subject: Problems with my Chevrolet Aveo (Readers letter)
بداية أشكركم على البرنامج الرائع و الذى يضيف أهمية و قيمة لكل مستهلك مصرى على الرغم من أننى أطالب المستهلكين أيضاً بأن يكون لهم مواقف ايجابية بما يترتب علية أحترام شركات السيارات أو غيرها من المصنعيين المستهلك المصرى
أما المشكلة الخاصة بى فهى تتمثل فى عيب بالسيارة الخاصة بى و التى تم شرائها من المنصور للسيارات (شيفرولية أفيو) حيث تم ظهور العيب عند الاستلاك بالكيلو متر 35000 كيلو متر و بعد 3 سنوات من الشراء أى خروج السيارة من الضمان
أما العيب الذى ظهر بعد أنتهاء الضمان هو بلية العجلة الأمامية شمال و التى تفرط عندما أقوم بتغيرها بعد 2000 كيلو و قد علمت من المركز أن هناك العديد من السيارات الأفيوا بها نفس العيب يرجى المساعدة و لكم خالص الشكر.


Editors response:
Dear Haytham,
we have forwarded your complaint to General Motors Egypt / MAnsour Chevrolet. You will surely hear from them soon, and I am sure your problem will be solved soon. Keep us updated with your case and feel free to call us anytime during our radio show next Tuesday.
Regards,
Editor

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Amr Abdel Mawgood from Cairo - EGYPT wrote:
Subject: Evaluation: Mercedes Benz Egypt - CNA Service Center (Readers letter)
Company: Mercedes Benz
Service center: CNA, Katamia
Country: Egypt
City: Cairo

Company Rating: Average
Service Rating: Very bad
Sales Rating: Average

Comment:

On Tuesday 16/8/2011, I sent my 2009 C180 to regular B1 maintenence in the KAtamya service center.

The reception engineer (Peter Magdy)told me that the rear brake lining were bad and the front too , although they were changed less than 20,000 KM before.

Then he contacted me and told me that the front brake disks are damaged and the performance will be less than the standards of Mercedes Benz and he told me that they had to be changed.

I inspected the disks and they do not seem to be that bad. Taking into consideration that the car milage is only 36000 KM, I do not expect that a mercedes will need to change the brake disk, so I believe that either the car has a problem or the service center are thieves.



Editors response:
Dear Amr,

thanks for your email. As you can see from the other Mercedes-complaints, your complaint is unfortunately not the first complaint we receive about the Mercedes Benz CNA Service Center.

In addition to that we heard about similar brake-disk problems and suspension problems with other C180 models as well as long-term test-cars.

We will forward your complaint to the decision-makers at Mercedes, so rest assured that you will hear from them soon.

Please keep us updated with your case, and feel free to call us next Tuesday between 2-4pm during our live radio show on Radio Masr 88.7 !

Regards,
Editor

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Haytham from Cairo - Egypt wrote:
Subject: Problems with my Chevrolet Aveo (Go to article)
بداية أشكركم على البرنامج الرائع و الذى يضيف أهمية و قيمة لكل مستهلك مصرى على الرغم من أننى أطالب المستهلكين أيضاً بأن يكون لهم مواقف ايجابية بما يترتب علية أحترام شركات السيارات أو غيرها من المصنعيين المستهلك المصرى
أما المشكلة الخاصة بى فهى تتمثل فى عيب بالسيارة الخاصة بى و التى تم شرائها من المنصور للسيارات (شيفرولية أفيو) حيث تم ظهور العيب عند الاستلاك بالكيلو متر 35000 كيلو متر و بعد 3 سنوات من الشراء أى خروج السيارة من الضمان
أما العيب الذى ظهر بعد أنتهاء الضمان هو بلية العجلة الأمامية شمال و التى تفرط عندما أقوم بتغيرها بعد 2000 كيلو و قد علمت من المركز أن هناك العديد من السيارات الأفيوا بها نفس العيب يرجى المساعدة و لكم خالص الشكر.


Editors response:
Dear Haytham,
we have forwarded your complaint to General Motors Egypt / MAnsour Chevrolet. You will surely hear from them soon, and I am sure your problem will be solved soon. Keep us updated with your case and feel free to call us anytime during our radio show next Tuesday.
Regards,
Editor

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Passant from Cairo - Egypt wrote:
Subject: Honda City Tires (Readers letter)
Dear Mohammed ,
Hope all is good at your side...
i called you today at radio masr and my complaint is as follow:
Actullay i bought my Honda city Car 6/2010 on April 2011 all the tires was corrupted and at this time i reached only 15000 kilo or less i went to Honde service center on Festival City they told me the tires is out of guranty we are sorry.i was like okay then i want to change them all get me other tires and there reply was we dont have the size now you need to wait until we get it. i went out to buy tires all the stores told me that this size is not avilable in Egypt after 2 weeks i was driveing the car i found 1 tire (Naima) the mechanic told me its the (7'abour ya hanem aho sarab or something) and he get it out i didnt put any 7'abour on the tires then we called the service center and talked to the Manager about the whole case he said okay we will get the tires after 3 days we went to change them he also said its out of guarnte they got other size from tires not the one written on the car and they doubled its price .
i was like okay thank you i went out got same size he said less than 400 EGP PER TIRE i got 5 tires and am really pissed off from the service center and dissapointed from the Manager.

2 questions for Honda :

How you sell a car and you dont Provide the spare parts?
How you sell a car and the size of tires is not in the egyptian market?
as i know any car have to sizes for the tire written on it am not sure but i heared that .
mine only have one weird size with no any other option.

Unfourtnatly i dont have the tires anymore more mohamed .

Regards,
Passant


Editors response:
Dear Passant,
thanks for your email and your phone call during our live radio program on Radio Masr 88.7 !
We will forward your complaint to Honda. Please feel free to join us next week during our radio show to keep us updated with your case.
Regards,
Editor

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Ahmed Shafei from cairo - Egypt wrote:
Subject: مشكلتي في التويوتا كرولا (Readers letter)
السيد / محمد شتي
من خلال سمعي للبرنامج الازاعي اجد انه افضل برنامج علي الاتلاق في عرض مشاكل المستهلكين وحمايتهم من الغيش التجاري
واشكركم علي الجهد المبزول لخدمه الناس
وارجو ان تسعدوني في حل مشكلتي حيث اني امتلك سيارة تويوتا كرولا 2008 بفتيس الازي ترونك
ويوجد بها عيب وهو عند النقلات يحدث نتشه جمده واسمع صوت علي في النقلات وعند الذهاب للتوكيل قام بالتعديل علي الفتيس بتغير قطعه بداخله ولكن لم تحل المشكله وعند الذهاب مرة ثانيه قل لي هذا الامر طبيعي مع هذه السيارة يعني بمعني اني ده طريقه مش السيارة بالفتيس الازي توني تبقا ماشي تسمع تخبيط فس السارة مع النتشه الجمده عند النقلات
برجاء من سيادتكم ان تتحرو الامر لاني حقيقي تعبت من التوكيل ولا اجد حل ايضا من جهاز حمايه المستهلك
حيث ان لي صديق عنده نفس السيارة وقامو بتغير الفتيس باخر اتوماتك لانه كان يشتكي من نفس العيب ولكن لا ادري لماذا يفضلون عملاء علي الاخرين حيث انه يعلمون ان السيارة يوجد بها عيب تصنيع الفتيس ولكن عرفين ان في مصر لا يستطيع العميل ان ياخذ حقه حقيقي ان من تجربتي لعدة سيرات لم اجد مثل التويوتا في السوء وفي التوكيل الفاشل لانه هذه السيارة تم سحبها بالكامل من امركا ولكن في مصر لايحدث هذا بالعلم ان مدير التسويق لدي شركه تويوتا ذهب الي جنوب الفرقيا ليجد حل ولكن لم يفعل حيث ان الحل بتغير الفتيس باخر اتوماتك مثل التويوتا الخليجي
وشكرا


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Passant El-Naggar from Cairo - Egypt wrote:
Subject: Chevrolet Aveo - 2009 - Air discharge issue (Readers letter)
I have bought Chevrolet Aveo sedan model 2009 - Korean (imported) and have complained with a loud voice at the front body of my car when driving at 120km/h and above, i went to the service center and they said that there could be a problem with the tires, you have to change them, knowing that the i made only 20000 KM at that time, and the normal lifetime for original car tires is between 40 and 50 thousands KM, so i had to wait with this issue till i reached 40000, bought 4 new tires, changed them amd still had the same issue, i went to their main service center in Abo Rawash and here started my nightmare.

1- The car is mansour chevrolet service center since 09/07/2011 so far not yet repaired.

2- I went to check on it on 16/07/2011, i found out that it became worse than before, they misplaced the right and left doors when thery were trying to reach for the spot of air discharge, they were not able to find out, i had to slam the doors in order for it to close, moreover the gear box became heavier than before (although it has nothing to do with it)

3- i left it again because they said that there is a specialist coming and they will set a committee in order for themto fix the issue, but still nothing happened.

My car is being fixed for free as im still covered under gurantee but still this is not enough for me, i need my car.

i feel like it's became worse than ever, no one is following up on my case, they don't call me and when i call them they rarely answer my calls.

Need to get my car as soon as possible and i want compensation for that long time without it, it has been over a month now and they still have it.

PS. my issue has been escalated to the head of the service center yet nothing happened.

Editors response:
Dear Passant,
we will forward your complaint to General Motors Egypt / Mansour Chevrolet. They have cooperating very well with us in terms of solving our recent reader's and listener's complaints.

We will forward your complaint to them and I am confident that your problems will be solved before next Tuesday.

Please feel free to call our live radio program on Radio Masr 88.7 next Tuesday to tell us how your complaint has been solved.

Regards,
Editor

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Mohamed Askar from Cairo - Egypt wrote:
Subject: Shocking service at Mercedes Benz Egypt / CNA Service Center (Readers letter)
I just wanted to express my deep regrets and disappointment regarding the whole Mercedes Benz experience starting from the purchase phase in which I couldn't finally get modifications I wanted for my car and till the after selling shocking service!

I have received my 2011 Mercedes C180 in Nov. 2010, 2 months ago I went for the 10,000 km service asked them to check on my suspension system as everyone is complaining about it and as I hear some voices down there, the engineer had told me that everything is perfect, around 1 month ago the noise had just got louder and louder

I went to the service center once again (CNA at ring road). An engineer had tested the car and told me that they will have to replace the suspension, he told me that the spare parts aren't available and asked me to come the next Wednesday but to call before that.

I called him but he told me that I will have to wait another week and so on!!!

I'm really disappointed with the service level that Mercedes Benz Egypt is providing.

Thanks.


Editors response:
Dear Mohamed,

Unfortunately this is not the first complaint we receive about the Mercedes Benz CNA Service Center.

In addition to that we heard about similar suspension and brake-disk problems with other C180 models as well as long-term test-cars.

We will forward your complaint to the decision-makers at Mercedes. So, rest assured that you will hear from them soon.

Please keep us updated with your case, and feel free to call us next Tuesday between 2-4pm during our live radio show on Radio Masr 88.7 !

Regards,
Editor

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mohamed el shaieb from cairo - egypt wrote:
Subject: Hyundai i10 / complaint about Hyundai Egypt Ghabbour service center (Readers letter)
Firstly i heared about you in radio masr just today and l have a big problem with my car which is Hyundai i10 model 2008.

the problem:

firstly when the car hit 18000 km i hear some sounds in steering box so i go to do my service 20000km and they say i will be change in warranty and i wait a month till they get it from korea and they didn't till me it come everyday i call them to ask till i called them in one day and they tell me it now available and you can come to change.

i go and as they said they change it and i don't think so. when the car hit 25000 km i heared the sound again an go to them again when the car hit 27000 k. they test the car and said their is nothing in it at this moment i shocked from the replay but i insist to solve the problem then they take it and as they said their is a nail wasn't (mrboot ) good then we (rbtnaah). this answer shocked me again.

now and after 3 monthes i had come out of warranty the sound come again (it was still in the car but their was no time for me to go to them and the sound was so weak now its very loud) i go to them from week ago and tell them the problem they said we will check the car and they shocked me with the reply, that the steering box is damaged and has to be changed ! i told them it was their problem, but they said: 'NO you are out of warranty and we can't do anything for you now.'

i called جهاز حماية المستهلك they tell me their is nothing to do for you.

so is this the end, did i the wrong when when i get a car from ghabour. i hate hyundai cars . please tell me urgently what to do.

Editors response:
Dear Mohamed,
unfortunately this is a behavior that many service centers in Egypt apply. The keep on postponing any problems with the customer's car until the car is out of the warranty. Please feel free to call us next Tuesday between 2-4pm on Radio Masr, and we will contact Hyundai Egypt / Ghabbour regarding your problem.
Regards,
Editor

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ماهر فتحي محمود from cairo - egypt wrote:
Subject: Problems with my Speranza car! (Readers letter)
لماذا لم اتلقي اي رد من موقعكم او شركه حسام ابو الفتوح حيث انني كنت قد اتصلت بالسيد مدير الموقع علي اذاعه اخبار مصر وقد وعدني بحل االمشكله حيث انني امتلك سياره اسبرانزا تاكسي وهي في الضمان وبها مشاكل واعطال متكرره منذ ان اشتريت السياره حيث انها تغيب في الدوران صباحا والعفشه الاماميه منتهيه تماماودائم تكرار هذه الشكوي في كل مره اذهب للصيانه الدوريه ودائما وابدا رد واحد السياره زي الفل رجاء مساعدتي علي ان أأحذ حقوقي كما وعدتوني عي حل هذه المشكله او ماذا افعل ؟ وشكرااااا


Editors response:
Dear Maher,
thank you for your email.
Speranza contacted us after the show, and we have forwarded your complaint to them. You will hear from us or from the Speranza customer service very soon. Keep us updated with your case.
Best regards,
Editor

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Ali from Cairo - Egypt wrote:
Subject: What is the best 100.000-LE-car in Egypt? (Readers letter)
عاوز اعرف افضل السيارات الموجوده فى السوق واسعارها حوالى 100 الف جنيه مصرى يقل او يزيد


Editors response:
Dear Ali,
of course I would have needed to know for what you need the car and how you would be using it, e.g. travel long distances, city traffic only, big family, small family, etc.
Anyway, the cars around 100.000 LE which I would recommend are:
Skoda Fabia, Skoda Roomster, Opel Corsa, Nissan Tiida, Fiat Punto Evo, Mitsubishi Lancer, KIA Rio, and last but not least the Chevrolet Cruze.
If you give us more information on what you need the car for, we will be able to give you a more precise recommendation.

Regards,
Editor

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Assem from Cairo - Egypt wrote:
Subject: Komodo 'trap' in Egypt (Readers letter)
First I thank you for your great efforts and for the updated / real information about all car issues.

Second, I just wanted to be updated with what had happened so far to the Komodo car agent and where onwers can do the maintenance and how they can be compensated.


Thanks
Assem

Editors response:
Dear Assem,

I am glad our radio show and website are providing useful information for you.

Regarding the Komodo desaster in Egypt, I recommended in one of our previous radio shows that the 200 Komodo owner who were obviously ripped-off by the Komodo agent and its General Manager and Co-owner Mohamed Ibrahim should sue him in front of an Egyptian court, in order to get their money back and in order to keep them from ripping off new Egyptian customers through their new company Egyptian British Automotive. This new company, Egyptian British Automotive, is managed and owned by the same owners of Komodo, and they have already started their advertising campaign for a new 'Chinese' brand, which they claim is a British brand.

Tune-in to Radio Masr 88.7 next Tuesday (16.08.2011) between 2-4pm to learn the whole truth and background of this so-called 'British-Chineses' brand supposed to hit the Egyptian market in a few weeks.

We recommend all our readers, viewers and listeners to stay away from this new 'British-Chinese' brand until we see how this company will solve the complaints and the chaos it created for the tricked Komodo owners in Egypt.

Please feel free to call-in during our radio show on Tuesday and make a contribution about your concern regarding the Komodo service.

Editor


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