Readers Letters


Click here to write a letter -



Hassan Fouda from Cairo - Egypt wrote:
Subject: Complaint Ford Egypt ALJ / Problems with my Ford Kuga (Readers letter)

السيارة فورد كوجا موديل ٢٠١٥
المالك : حسن ابراهيم فوده

الشكوى
ظهور علامة
Check engine service now
على فترات متقطعة مع ارتفاع عدد لفات الموتور
Rpm
وذلك منذ ان وصل عداد الكيلو متر الى ١٥٠٠٠ كم
وقد كررت الشكوى للتوكيل ( اوتو جميل) اكثر من ١٠ مرات اثناء فترة الضمان. وكان الرد ان المشكلة في الحساس الخاص بكمبيوتر السيارة وانه لا يوجد عطل.
تكررت الشكوى وفِي اخر مرة منذ اسبوعين اكد مهندس الاستقبال ان هذا العطل لن يعود ابدا. ولكنه عاد بعد ان غادرت التوكيل بيومين فقط.
والشكوى المهمة ايضا انه لا توجد متابعة من مركز الصيانة بعد خروج السيارة من التوكيل الا نادرا جدا.
الان تظهر علامتان صفراوان على الشاشة وليس علامة واحدة.
مرفق صور الفواتير موضحا بهاالشكوى المذكورة وكذا صور عداد السيارة وبه العلامتان ظاهرتان.
مع الشكر


Editors response:
Dear Mr. Fouda,

we will send your complaint to Ford Egypt / Abdul Latif Jameel. I am sure they will get in touch with you shortly and repair your check-engine-sensor problem once and for good, especially since this fault appeared for the first time at 15.000km only. If they will not be able to repair this fault or exchange the spare part in question in less than one hour, then I am sure that they provide you with a courtesy car for the repair duration.

Keep us posted and updated once they get in touch with you and solve your complaint.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Walid Hannourah from Cairo - Egypt wrote:
Subject: Volvo Terrible after sales service (Update) (Readers letter)

Dear Mr. Sheta,

Please be informed that finally the spare parts required are received by Ezz Al-Arab and I was able to schedule an appointment on 31 October for installation. Knowing how they operate at the service center I would not be surprised if the spare parts which should be reserved in my name could be installed in someone else’s car. I hope that Volvo Sweden consider changing the importer in order to salvage the brand’s reputation in Egypt.


Regards,
Walid Hannourah


Editors response:
Dear Mr. Walid,

I hope that the gentlemen at Volvo Egypt / Ezz El Arab are smart enough not to give your spare parts to another client. But why would you wait till October 31st to repair the car, although we have October 4th today?

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Walid Hannourah from cairo - Egypt wrote:
Subject: Terrible After sales service - Volvo Egypt (Readers letter)

Dear Mr. Sheta,

As you might remember, I am the owner of the problematic Volvo S80 (MY 2012 VIN - YV1485ASXC1157356). I posted my problem to Volvo experience website with no feedback, and the agent in Egypt insists that the delay is from Volvo headquarter, Sweden, furthermore, they claim they sent many reminders and there is nothing else they can do for me but to keep sending reminders.

In brief my problem is oil leak from the transmission clutch which was changed last year under warranty and did not last 20000 KM and now I am asked to pay about EUR 3000 to change it again and the agent claims that they sent all details to Volvo, Sweden on 13 June 2017. Multiple reminders were sent, as claimed, with no response. Also the transmission oil seals were changed twice. It is worth mentioning that the problem I am currently experiencing started to occur during the 5 years warranty period and was reported to the agent at the time. Kindly note that all regular service maintenance has been performed on timely basis at the authorized service centers in Egypt and all supporting documents were submitted from my side.

I do not understand how a well reputable company such as Volvo allows such poor communication with their clients. A simple email or a phone call from the agent in Egypt to follow up would have been sufficient to assure me that the issue is progress. Instead, I have to go personally and check every week or so because they rarely answer my calls.

My family has been a client for Volvo since 1983 and we were very proud to be owners of Volvo cars but after the problems I am having now with my car, unjustified delay and poor communication I will not be considering Volvo within my next car options in addition to the fact that for the past 18 months I have had nothing but troubles and the agent in Egypt is not able to solve my problem.

I am really sorry that the level of after sales service in Egypt has deteriorated to such level. The occurrence of oil leak from the transmission and the failure to fix for a period of 18 months is unbelievable. This incident can occur in a cheap Chinese or even a Korean car but in a premium brand like Volvo!

This can be perceived to be an indication of Volvo’s intent to exit the market in Egypt. Ironically other European competitors, some locally assembled with inferior quality and many problems, are doing their best to enhance the after sales service to gain more market share.

It should be also noted that there are many cases like mine with cars waiting to be repaired for many months now and the agent in Egypt is claiming that the delay is from Volvo Sweden’s side (awaiting approval for repair / un-available spare parts). I wonder how Volvo’s top management expects to promote and sell the new S90, XC90 or even the XC60 if the after sales service is so bad resulting in many unresolved problems with current models.

I respectfully ask you to provide me with the email of customer care in Sweden to ensure that they are aware of the after sales service level in Egypt and hopefully to solve my long lasting problem or at least let me know if they refuse to bear the cost of repairs in order to close this issue at the earliest.

Regards,
Walid Hannourah


Editors response:
Dear Mr. Hannourah,

first of all we would like to apologize to you as your complaint, which we received on 25th of June 2017, was not forwarded from us to the Volvo regional office due to a technical problem in our mailing system.

We have now forwarded your two complaints dated June 25th and August 10th to the Volvo regional office and I am sure that you will hear from them very soon.

It is a shame that the Volvo dealer in Egypt Ezz El Arab is making the lives of Volvo owners so miserable. I am sure that there is no shortage of spare parts or any shortcoming from the side of Volvo Sweden. This is probably just a lame excuse from Volvo Egypt Ezz El Arab to excuse their mismanagement in ordering spare parts and for not having them on stock for their customers.

I also do not think and did not hear that Volvo has any intention to exit the Egyptian market. On the contrary, with the new benchmark-setting XC60 and the impressive S90 they have, now maybe for the first time, all the tools to beat their German competitors Mercedes, BMW and AUDI in the Egyptian market.

Maybe Volvo just needs to have other dealerships / representatives instead or next to Ezz El Arab, just like Alfa Romeo did recently when they announced two separate official dealerships for their brand in Egypt.

Before deciding to leave the Volvo brand and change to another luxury brand, I strongly recommend you wait till you test-drive the new 2018 XC60.

Keep us posted with your case and I am confident that the Volvo regional office will solve your problem swiftly.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

KHALED EL HALABY from CAIRO - EGYPT wrote:
Subject: Complaint about Yamaha dealer in Marina North Coast (Egypt). (Readers letter)

Comment:

I own two Yamaha Jet Skis and I always have a problem from their authorized service center in Marina for their sloppy and primitive work.

About 2 weeks ago one of my Jet skis which worked for only 133 hours did not start. So I took it to the service center (El-Shimy Marine) and they said that the start gear needs to be changed and that it will coast 5.750 Egyptian pounds. I agreed but I insisted that my driver will be with them while they fix the jet.

They opened the engine to move it out because the start gear is at the bottom and to do so they had to suck all the oil out of the engine, which they did. After fixing the start gear they refilled the engine with 2 liters of oil and my driver warned the technician that oil is less than it should be.

After fixing the Jet Ski the technician gave it to my driver to bring it home. On his way to Marina 4 it stopped twice so he went back to the technician and told him what happened. The Technician opened the engine and said that oil is more than it should be and sucked almost 0.75 liters of oil out of the engine.

The technician took the jet for a test ride before handing it over to my driver, since the driver had an argument on the level of oil was not enough in the engine. After 20 minutes of test riding the technician called the service center for help. They towed the Jet Ski to the service center and there they discovered that the block was cracked and that the jet needs a new engine!!!

The worst thing ever is that they refused to claim any responsibility and when I called Eng. Elshimy and told him that the Jet Ski broke while it was with them and they have to claim responsibility, his answer was it broke because it was its destiny!

Until now the Jet is in his position and he refuses to take any responsibility.

How can Yamaha Egypt allow such a careless dealer to be one of their authorized dealers?

I demand that Yamaha Egypt takes full responsibility for breaking the engine of my Jet Ski and exchanges the engine for free, as it is the fault of the technician of their authorized dealer.

Khaled El Halaby





Editors response:
Dear Mr. Elhalaby,

we will forward your complaint to EIM who are the official importer of Yamaha in Egypt, in addition to being the official importer of KIA and Renault in Egypt as well. And since the top management of EIM is taking customers complaints very seriously and solve them very quickly, I am sure that EIM will also get in touch with you and try to solve your problem very quickly as well, so that you can enjoy the remaining summer weeks with your Jet Ski.
Keep us posted with your case.


* * * * * * * * * * * * * * * * * * *

Ahmed Elbackly from Cairo - Egypt wrote:
Subject: Gearbox failure of my Nissan Qashqai 2016 (26,000km) (Readers letter)

My Nissan Qashqai model 2016 (only 26,000km) is in Nissan ElSabaa, Maadi, Egypt stuck there unrepaired!!

Late evening on Wednesday 19th July, while driving the car back home, the car motion was suddenly disturbed and the car suddenly slowed then maintained speed without giving any alarm!!

Once I reached home, I called Nissan Egypt hotline, who advised me to bring the car that if I could still drive the car to their workshop the next day as it was late. First thing in the morning on Thursday 20th July I attempted to drive the car, It did not move; engine was running but no motion transferred to the wheels, heard sound but with no motion!! The car did not give any alarm at all !!

I called Nissan, they advised to get the car to their workshop on a transporter which I did. Took the car with transporter to Elsabaa Maadi branch in Cairo, Egypt which is a Nissan approved seller and workshop.

Few days later, I was told that Nissan Egypt is refusing to repair my 1 year old, 2016 model only 26,000km Qashqai which is still in warranty!

Upon examination, they said the pipe of the gearbox oil got a hole in it and leaked all the oil till the gearbox became unable to engage!! No alarm given though!!

They claim the pipe was broken by a stone from the road that flew and went through in between the grill with the Nissan logo at the front of the car!!

However, I think the pipe material (if we believe this assumption) should withstand such road effects since the car design placed it in this location!!

Nissan Egypt did not analyse the pipe material but assumed since day one that it is not a factory fault!! Also the car should have given alarm of low oil level so I could stop the car immediately and take it for maintenance to avoid escalating the problem!! It is the steel pipe which the oil run through for cooling.

Moreover a material engineer saw the shape of the cut and assured me that it is a fish mouth type of cut caused due to material failure under pressure and temperature, which again means poor material quality of the pipe not an external factor effect!

My car is still at Nissan Elsabaa, Maadi branch, Cairo, Egypt.

I am hoping that someone would look thoroughly into the case and help resolve this problem!!

Thanks in advance,
Ahmed Elbackly


Editors response:
Dear Mr. Elbackly,

It is indeed surprising that a 2016 Nissan Qashqai would suffer such a material failure under pressure and temperature. If this is the case, like your material engineer stated, then Nissan Motors Egypt must for sure cover all the cost of the repair and give you an additional warranty for the gearbox. I am also surprised that Nissan Motors Egypt did not analyze the pipe material as you wrote in your email. They should have done a comprehensive analysis before handing you out a written damage report.

We will forward your complaint to the management of Nissan Motor Egypt. If you do not receive any feedback from them during the next 48 hours, then kindly get in touch with us again and we will then forward your complaint to Nissan Middle East and Nissan headquarter in Japan.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hassan El Gabbas from Cairo - Egypt wrote:
Subject: My problems with BMW Egypt / Bavarian Auto Group & my 2016 BMW 330i engine failure (Readers letter)

Dear autoarabia team,

I would like to file a complaint about BMW’s representative in Egypt, the Bavarian Auto Group BAG because of the problems I faced with my BMW 3series. Please find below the complaint points I sent to BMW and to which I received no satisfying reply so far:

As mentioned in my complaint which I sent to BMW Germany since 21st of June 2017 regarding my 2016 model year BMW 330i, and after I had informed BMW Germany about all the problems which happened to my car during my first year of ownership, at last the so-called high-performance engine of my BMW 330i suffered a major technical failure.

Let me again wrap up all the quality problems and technical problems I had with my locally-assembled Made-in-Egypt so-called top-of-the-line BMW 330i, which I bought as a brand-new car from Bavarian Auto Group in April 2016:

1- At 7000 km I had a steering wheel problem and they changed the complete steering unit on the warranty.
2- One of the workers of the BMW Bavarian Auto Group hit the back bumper of my BMW while it was in their service center and they changed the bumper on their expenses.
3- The M-steering wheel which I ordered as an option, suffered a leather quality problem and they ordered a new one from Germany.
4- A nerving and loud noise came from the exhaust pipe and they changed one part of it on the warranty.
5- There was also noise and rattling coming from the right-side door.
6 – of course BMW Egypt / Bavarian Auto Group refused to hand me out any documents or proof for the repairs which have been done under warranty so far, because they are not honest with their customer and try to mislead the BMW customers whenever they can.
7- After doing the regular service ahead of its due-time by 10000 km at the Bavarian Auto Group, I received the car back and at the 2nd day in the morning while driving I found a drivetrain alarm with the engine sign popping up in my dashboard.

Then I went to the Bavarian Auto Group service center again, only to be told that it is a major problem in the engine compression. For me this is a very strange coincidence that a major engine compression failure came only 2 days after being serviced at the Bavarian Auto Group !!!!

This raises many question-marks for me on what had happened with my car inside the service center of the Bavarian Auto Group !!!!

After many calls to BMW Egypt BAG, I came to the conclusion that nobody there cares at all. Accordingly I went personally to BAG to have a meeting with Mr. Ahmed el Shazly Deputy Manager for After Sales and Mr. Ehab el Dur, Manager of Bavarian Auto Kattameya 5 branch.

And I was promised by those gentlemen to receive the following:
1- A courtesy car instead of my broken-down 2016 BMW 330i which is obviously still under warranty.
2- To have my car exchanged with a totally-new 330i.

Two days after the meeting I received a call from Bavarian Auto Group with the following content:
1- Bavarian cannot give me a courtesy car, ‘because we found out that there will not be any 330i or 340i assembled / produced in our Cairo plant before Next November 2017.
2- Other option would be to take a brand-new BMW 520i (old shape) or BMW X3 (current / old shape).

Aside from the fact that I already own a BMW X3 for more than 2 years, those two models which they have offered me are already considered old-shape models and I have come to the conclusion that Bavarian Auto Group is now playing unfair and trying to give me one of their old-shaped cars in their stock, which they have been unable to sell so far.

So since they want to play unfair with me I am going to do the following:

1- Neither myself nor my family will ever buy from BMW a car again. For your info: me and my family bought over 16 new BMW models during the past couple of years.
2- We will not service our other BMW models at any of the Bavarian Auto Group service centers anymore.
3-next week I will send my case to all social media and newspaper in Egypt.
4 -I will file a complaint at the Egyptian Consumer Protection Agency CPA and ask my lawyer to take the Bavarian Auto Group to the Egyptian courts for all the loss of money and time which happened to me because of the Bavarian Auto Group.
5- I will demand from the CPA and from the Egyptian courts to receive a brand-new BMW 330i you instead of my faulty BMW 330i and I will not pay any extra money for that exchange. After that I will sell this new BMW and will change to another REAL luxury brand which is respecting customers better than BMW Egypt, even if this brand will be more expensive
6- I promise you a direct and effective loss in the Egyptian market because you do not know how to respect your old customers.
7- I will come to Munich next month and will make my case public in Germany and at your headquarters.

Finally, many thanks to BMW Germany for giving your brand to such a ‘responsible’ dealer that knows my case very well and then later pretends that they do not know it and want to play and unfair and sneaky game instead.

For more than 3 weeks I have been try to solve my problem in a civilized, polite and clean direct way. But it seems that Bavarian Auto Group are only greedy businessmen who have no idea about customer care or brand reputation.

And if BMW Germany really cares about its BMW brand and its reputation in Egypt, then you should ask your existing customers in Egypt about their opinion and impression about the Bavarian Auto Group, and do an independent survey among those customers.

LAST BUT NOT LEAST, I do not allow the Bavarian Auto Group to open the engine of my BMW 330i for examination. I demand that BMW Germany sends a German technician from Munich to inspect my car and provide me with a full and detailed report about my car, as I lost complete confidence in the Bavarian Auto Group and its management and technicians.

I therefore kindly ask autoarabia to send my complaint to the BMW headquarters in Germany and to advise me of the next steps I should do.

Best regards,
Hassan El Gabbas




Editors response:
Dear Hassan,

Unfortunately this is not the first complaint in which a BMW customer lost complete confidence and trust in the Bavarian Auto Group and in the BMW brand in Egypt.

I must admit I am very surprised that Bavarian Auto Group chairman Farid El Tobgui is allowing his employees and his management to jeopardize and damage the BMW brand reputation in Egypt in such a way, especially in this critical phase where the Bavarian Auto Group is under heavy criticism in Egypt because of their connection to Qatar and Qatari investors amidst the Qatari blockade from Egypt, Saudi Arabia, UAE and Bahrain.

Although BMW in Germany usually builds magnificent and reliable driving machines, it seems that the management and customer service of the Bavarian Auto Group is sabotaging this reputation with their customer-unfriendly behavior and with their locally-assembled Made-in-Egypt cars, which obviously are way below the quality standards of the BMW vehicles assembled in Germany.

The fact that the Bavarian Auto Group refused to give you a courtesy car although you are clearly entitled to a courtesy car similar to your own car, shows that the management is not following the rules and standards of BMW Germany in such cases, and that BAG is handling customer complaints in a very incompetent and customer-unfriendly way. This again is not the first time we at autoarabia witness such negligence of Bavarian Auto Group when it comes to taking care of BMW customers in Egypt.

Unlike in Germany, BMW Egypt surely knows that changing the engine of a car in Egypt comes with a huge drop in the resale value, which could almost be compared with a ‘total loss’. Therefore they should have been much more cooperative with you when they discussed with you the options of replacing your malfunctioning and low-quality Made-in-Egypt BMW 330i with a new BMW model.

We will forward your complaint to the management at BMW headquarters in Germany and I am confident that they will get in touch with you for solving your case and for finding a satisfying solution.

I am sure that they will also force BMW Egypt to hand you out the vehicle history of your car, including all the irregular services and repairs which took place during the past months, as this is your full right.

I am also sure that they will send a technician from BMW headquarters to inspect your car, just like they did before with other BMW owner complaints we received and forwarded to them.

I hope that BMW Germany will take quick measures to restore the reputation and confidence in this iconic German in Egypt, especially since the Egyptian market is a huge market with almost 100 million inhabitants and lots of potential, where thousands of imported BMW cars (CBU) can be sold.

In the meantime we surely encourage you to continue in your process of filing a complaint at the Egyptian Consumer Protection Agency in order to protect your civil rights against Bavarian Auto Group in front of the Egyptian courts, in case you do not reach an agreement with BMW Egypt.

Keep us posted with your case.
Kind regards,
Editor





* * * * * * * * * * * * * * * * * * *

Nada from Cairo - Egypt wrote:
Subject: Renault Sandero airbag malfunction (Readers letter)

On Friday, the 23rd of July, my mum and I had a terrible car accident in our Renault Sandero, yes that thing in the photos. One of the facilities that were supposed to be in this car was the airbag, which I have no idea how it looks like. A tyre explosion and the car flipping in the air and rolling over, all were not enough to let the so called airbags come out. My mum was thrown off the car during the flipping and suffered from large and severe bruises all over her body that she could barely move, something which could probably have been prevented if the airbag stopped her from being thrown off the car front windshield.

I was at the driver seat wearing the seatbelt, so I remained inside the car through it all, yet no airbag appeared. And I think one of the main reasons airbags were created were to prevent chest and head injuries from the steering wheel due to strong impacts. And just because I did not suffer from any, probably because I turned to my side trying to check on my mum and got all the bruises on my shoulder and back instead, does not mean that the car had any hand in protecting me except for the seatbelt.

I know we are safe now, and God protected us and we came out alive out of this, and that alone is a blessing that we will eternally be grateful for. Yet, I would still never wish it upon anyone to see their mother thrown on the sand face down, thinking for two minutes she was gone forever and feeling the worst and most excruciating kinds of pain, a horrendous moment that I will forever have to live with and it will keep hurting the same every time it crosses my mind, and it is just one of the worst feelings any human being could feel.

Because when one of the reasons we decided to spent money on this certain car is because of its so called safety measures, and those measures were not really there to save us, then I have to speak out not just for myself, but for the sake of whoever decided to (or will decide to) take the same decision and buy the same car.

And I am sorry I have not spoken earlier, but we are just starting to catch our breath. And yes, we were lucky enough to come out alive and in one piece, but not everyone would be.

We are going through the legal procedures, but I need you to help me spread the word and we need Renault to explain themselves and make sure no one else has to go through this.


Editors response:
Dear Nada,

we are glad that you and your mother survived this accident without serious injuries.

We will forward your complaint to the top management at Renault.

Keep us posted with any developments in your case.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Walid Hannourah from Cairo - Egypt wrote:
Subject: Volvo S80 poor quality spare parts at Ezz El Arab Service Center (Readers letter)

Dear Mr. Sheta,

I have a Volvo S80 (MY 2012 VIN - YV1485ASXC1157356), and had some issues during the past few years but were all resolved with your assistance. I have another issue which can be classified either as poor quality parts and/or unqualified service centers.

On January 2016 the gearbox oil seals were changed at the authorized service center, the cost for parts, gearbox oil and labor was paid in full. On March 2016 the gearbox clutch was changed under warranty (free of charge). On December 2016, I noticed oil leak from the gearbox so the following day I headed to the main service center and they confirmed the leak and agreed to change the oil seals after obtaining Volvo Sweden approval free of charge (spare parts warranty). The oil seals were changed 3 months later!

About 3 months later (less than 2500 Km), the gearbox started leaking again, but this time it is much worse so I headed again to the service center and insisted to leave the car. They said that the gearbox clutch has to be changed and it would cost me around EGP 70,000 because the warranty expired 3 months ago. It is worth mentioning that the warranty expired on 28 March 2017 and the oil leak resulting from the bad clutch was reported but the oil seals changed (by mistake due to their wrong diagnosis) on 4 March 2017 so I believe that I am entitled to an exception to extend the warranty for a further period.

After discussion with the after sales manager at the service center he agreed to send an email to Volvo Sweden seeking approval for goodwill application. I was told that Volvo might agree to charge me with a % of the repair cost (about EGP 15000). Almost 2 weeks have passed since my discussion with the after sales manager and till now they did not receive any reply.

Another problem I am facing is that even if I agree to pay the requested amount, the parts might not be available by the time the reply is received so I have to leave the car at the service center for a few more weeks/months.

I think that both Volvo Egypt and Volvo Sweden should do more to resolve the increasing car problems in Egypt otherwise they will definitely lose many existing and new clients to other European competitors.
Once again I need your assistance in resolving this issue. I would highly appreciate if you forward my complaint to Volvo headquarters.

Thank you in advance.

Regards,
Walid Hannourah



* * * * * * * * * * * * * * * * * * *

Noura Rasekh from City - Egypt wrote:
Subject: Mercedes Egypt wants me to wait FOUR months for air-condition spare part !!! (Readers letter)

Dear Auto Arabia team,

I own a Mercedes SLK and a few days ago my air condition stopped working.

Aside from the fact that the official Mercedes service center asked for a ridiculous price for the air-condition blower and its connection part (compared to the prices of original parts in other non-authorized Mercedes spare parts shops in Cairo and also compared to the prices at Mercedes service centers in Spain and Germany), what really shocked me more is that the so-called official Mercedes Benz Service Center did not even have the parts on stock, and that it would take FOUR FULL MONTHS to import the part from Germany!!!

Waiting FOUR MONTHS for a spare part and parking my SLK for this long period, which is close to half a year, is totally unacceptable and unworthy of the premium aspect which Mercedes Benz claims to have!

If Mercedes will provide me as a customers with a similar SLK courtesy car for four months, then this is fine. If not, then any spare part should be made available during four working-DAYS, and NOT four working-MONTHS.

When I bought this premium Mercedes SLK roadster I was expecting to receive a premium and excellent Mercedes customer service as well. This is not the case so far.

I kindly ask Auto Arabia to forward my complaint to the Mercedes headquarter in Germany so that Mercedes Egypt would deliver my spare part during the next four working-days!

Awaiting you quick feedback and thank you for your assistance.

Kind regards,
Noura Rasekh


Editors response:
Dear Mrs. Rasekh,

we will forward your complaint to Mr. Zorn, the new and recently appointed Mercedes Benz Egypt CEO in Cairo. I am sure that he will take a swift action regarding your complaint and I am confident that your problem will be solved quickly, especially since waiting four months for a spare part is totally unacceptable, and also because I understood from him personally that customer satisfaction is currently the first priority of Mercedes Benz in Egypt.

Please follow up with us during the next two working days to update us with your case.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Nader El Assy from Cairo - Egypt wrote:
Subject: Need Suitable Family 7 seater (Readers letter)

Dear Sir,
I would like to get your insights for a practical family 7 seater in Egypt. My main requirements are a durable car and good aftersales service. I have checked the Citroen Grand C4 and the Ford Grand C-Max and I found both cars technically acceptable, but generally worried about the durability and aftersales service. Do you recommend any of them? Unfortunately I cannot wait too long for the new Peugeot 5008 as the availability date is not known yet.



* * * * * * * * * * * * * * * * * * *

Dr. M.Fadel from Cairo - Egypt wrote:
Subject: Renault Kadjar - 92 or 95 Octane? (Readers letter)

Is Renault Kadjar 2017 suitable for 92 or 95 octane?



* * * * * * * * * * * * * * * * * * *

Ahmed Mohsen from Cairo - Egypt wrote:
Subject: Gross negligence of VW Egypt that led to a fatal incident (Readers letter)

Dear Sir/Madam
Re: Complaint about gross negligence of Abou-Rawash Service Center, Egypt, resulting in a life-threatening incident involving a 2010 Jetta

I am a senior international officer working for the United Nations High Commissioner for Refugees (UNHCR) for the past 14 years. In 2010, and based on the reputation of your company and products, I purchased a motor vehicle from a certified agent (Jetta 1600CC, 2010 Model, registration number 263 ن ص ط, Egypt).

The vehicle has not been satisfactory, mainly starting in early-mid 2013, because its gear box has repeatedly jammed, notwithstanding the fact that I have been consistently sending the vehicle for service as per the standard set schedule to either of your two servicing centers in Al-Obour-Cairo and Abou-Rawash-Giza respectively.

In 2016 we delivered the car to Abou-Rawash center complaining again of the same problem since the gearbox has jammed twice while my spouse and children were on board alone in a tunnel once and in another instance uphill, in both cases risking their lives as they were helpless in a defected car in the middle of roads with speeding vehicles, which caused them quite a deal of instant and aftermath panic and distress. The Abou-Rawash servicing center then advised that the issue is with the software and they upgraded it accordingly but apparently it did not solve the issue as the problem kept on recurring.

While doing the Nov. 2016 service in the same center, we were asked to admit the vehicle for a full check-up on the gear box. The vehicle was delivered on 22 November and following a week we received it back while being told that a spare part will be ordered from Germany to be procured and installed at the Center’s expense. We were also advised that the part will arrive within 3 weeks; meaning by the third or fourth week of December 2016. Since then we have been following up with the Center to know if the part has arrived but to no avail. Eventually, and during the course of January 2017, and following repeated nagging and complaining from our end, the long awaited spare part was fixed.

While doing so, we have asked the Abou-Rawash service center to fix the button of the airbag which is located right under the triangular red flash light in the middle of the tableau as it was not properly fixed. We received the vehicle with no problem with the gear box, with the said airbag button fixed, but with a plastic part belonging to the air pressure sensor in the tableau. Accordingly we returned the vehicle back to fix the broken part and we were told that it was replaced.

On Monday 13 February 2016, and while my spouse was driving my three kids back from the club at night, and being only ten meters away from the Cairo-Alexandria highway desert road, the two front airbags inflated in the face of my spouse and my eldest daughter, for no obvious reason, considering that my spouse was driving at a speed of 10 Km. per hour and she had not collided with any object static or moving object, or advance alarm, with some buttons in the driving wheel and tableau flying in their faces (photos below).

As a result, my spouse was injured in her right shoulder (suspected fracture) with a number of bruises in her back and neck and eventually fainted (medical reports are available). Needless to say, my children were extremely traumatized, first of all for seeing their mother in such a state, not knowing what happened to her, and thinking they were being either shot at or that the vehicle was on fire considering the sound of the burst of the airbags and the smell of burning. Luckily, other vehicles’ passengers who were at the scene intervened and provided the necessary support.

In light of the above, proving gross negligence and lack of minimum due diligence (fixing the airbags in an erroneous manner) as well as lack of honesty and professionalism (alleging the broken part was replaced though in reality it was only welded), on part of the Abou-Rawash service center, I hereby submit a formal complaint to your end considering the serious and life-threatening implications of the explicit negligence of Abou-Rawash center on my spouse and kids.

In light of all the surrounding circumstances, I will never trust the quality of service of such center again and will never have confidence in this particular vehicle as long as the center has touched it, notwithstanding their multiple since the incident took place to get hold of the car to repair it. I cannot imagine would could have happened if this incident took place on a high way or a higher speed.

I look forward to settling this matter promptly while reserving my inherent legal right, and that of my family, to initiate all relevant legal proceedings for reparations for the physical and psychological damage, as well as putting the life of my spouse and children at risk, that has been incurred as a result of the gross negligence on part of the Abou-Rawash service center.

Yours faithfully
Ahmed Mohsen





* * * * * * * * * * * * * * * * * * *

Nader El Assy from Cairo - Egypt wrote:
Subject: Volvo S80 Steering Box failure (Readers letter)



Dear Sir,

I have a 2014 Volvo S80 since November 2013. I had no major issues in the car until I reached 70,000 km in March 2016.

In March 2016 I noticed issues with the steering group and reported that to Ezz El Arab service center in 10th March 2016. The engineer there told me the car needs a replacement Steering Gear box which they will order for me under warranty. Since then, they are only delaying and not responding to my multiple queries.

Now after 10 months of chasing parts, the car has become in really bad condition, steering wise, up to the limit it is not safe to drive. I would like to get your help chasing parts and pushing the service center to respond faster.

Dear Mr. Nader,

we will forward your complaint to Volvo headquarter in Sweden. Keep us posted with any development in your case.

Kind regards,
Editor


Editors response:
Dear Mr. Nader,

we will forward your complaint to Volvo headquarter in Sweden. Keep us posted with any development in your case.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

mohamed from Alexandria - Egypt wrote:
Subject: Can turbo cars work with 92 octane? (Readers letter)

This is my 2nd msg. Can cars with turbo engine work with 92 octane?? VW ( many models), Renault Kadjar and now Nissan Qashqai claim so in all public media.Thanks.

Editors response:
Usually cars with turbo engines MUST use 95 octane.

It depends on the compression ratio of the engine. You have to check with each model / brand separately with the mother-company in Germany, France, Japan or Korea because unfortunately most dealers and importers in Egypt hand out and communicate wrong and misleading information about the 92-octane compatibility to the Egyptian consumer in order to sell more cars.

If they announce the correct information that their car must use 95 octane, nobody would buy the car because of the huge price difference between 92 and 95 octane fuel in Egypt.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Shehata from cairo - egypt wrote:
Subject: Fiat service center complain (Readers letter)

Dear Mr. Sheta.

I am here by writing to your website to complain of the terrible experience I am facing with FIAT Agency Nile Engineering AUTOMOTIVE service center(Obour barnch).

Over a month now I am suffering a repetitive issue with my FIAT Punto 2015 given that I make sure to follow all the required regular maintenance services as per the manufacturer schedule, the issue can be concluded as the car is not starting on random basis and the service center is not able to identify the root cause, Every time the car stops anywhere I have to look for a tow truck to send it back to the service center (which happened 4 times) for repair either on my cost or sometimes discounted cost, then a week later to face the same issue again!!.

I have sent the car for the same malfunction for 4 times over a month!! Is that normal?


As a conclusion, here I can see:

1. Incomplete report and careless checking of the car

4. Now it has been a month suffering with no final resolution therefore I am entitled to a courtesy car till the issue is finalized.

We are now seeking your support to raise the issue with FIAT ITALY as the mother company and ultimately responsible for all agents & vehicles worldwide, which could have a huge impact on the image of the mother company. Also the tremendously poor customer support being shown by NILE ENGINEERING AUTOMOTIVE .

What I am asking now is a complete, specialized & professional repair and check of all functionalities of the vehicle, to make sure that the vehicle’s performance is on par with FIAT standards, with a full report.
Thank you again for your time & support.

Meanwhile I have registered a compliant at the Consumer Protection Agency under 6650 dated 20/12/2016

Regards,
Mohamed Shehata



* * * * * * * * * * * * * * * * * * *

Ihab Bassioni from Giza - Egypt wrote:
Subject: Mercedes Egypt GNA service center / CLA roof mechanism malfunction (Readers letter)

Dear Mr. Sheta

Thank you for your previous support on my cases concerning the two BMW models I owned over 2 years ago. It seems that it is a general phenomenon that most dealers in Egypt do not care much about their customers. I have changed to Mercedes Benz, and I am facing an issue, that I cannot believe is happening.

More than 8 months ago, during a nice sunny day, I casually decided to use the sunroof of the CLA of my wife.

It opened very well, and that was it. Ever since, I have not used the sunroof again, since the mechanism had a flaw, and it would not shut the roof close.

Anyway, I called Mercedes Benz, to setup an appointment, which they reacted very fast to, and the next day I was on my way to the dealership at Pyramids Heights. My car is a 2015 CLA 180 with 14k kilometers under warranty and fully insured through GNA, just for the record.

Upon inspection, they told me that the mechanism is flawed and that for now they disconnected the roof mechanism so it will not open again, and that they will order the part since it is not in their stock.

Giving the benefit of doubt, I accepted and they told me then that it would take 2 months due to the import challenges that Egypt is facing and that there was no USD liquidity to get the parts faster.

Understandingly I accepted, it is out of their hands, so no problems. 2 months later, nothing happened. 3 months... nothing. Everything went silent. When I asked their customer services they said that the part was ordered but no news. During that time, Autoarabia suggested to try a friendly approach and see how the matter can be fixed.

That was around AUgust 2016. Customer services office in Maadi contacted me, promised me dates to come back to me on the issue, and they never called back. I felt so disrespected. I kept on calling GNA front offices sales, customer services, anyone who can tell me any update and nothing happened. I thought that BMW was bad, well, both BMW and MERC are almost on par on how bad they are, very disappointing.

Now that there is no more import issues, and the USD has a free market price, it is obvious that the part should no longer have any issues to be available. I was wrong again. Even today when I called in Mercedes Benz was oblivious about my case and they had no clue on where and when and if the part will be available.

I believe that this is unacceptable. Please Mr. Sheta, I do need your help in hopefully ending this miserable performance that I am facing. I hope that in the near future I will not be stuck with GNA and that Mercedes Benz would actually look into appointing a reputable distributor who would be more customer focused. GNA is very good when the ask for money, but when you ask for your rights, they vanish. Thank you for your kind support.




* * * * * * * * * * * * * * * * * * *

Farag Abaza from Giza - Egypt wrote:
Subject: BMW 750 iL complaint / The airbags of my BMW did not work (Readers letter)

Kind attention of Editor,

I am writing this email as a loyal customer to BMW for 25 years. I have bought car models ranging from the 518 series to the 750 il series over this time period. I have been driving 7 series models for more than 15 years and have never faced a problem with such intensity as the one I am about to state in this email. I write this in sheer disappointment and shock.

I have encountered a major fault in my most recent model of the 750 il which I have bought in 2009 from a BMW dealer in Egypt. This car is an imported Made-in-Germany model and it is not an Egyptian-assembled version which is one of the main reasons I am directly contacting the BMW headquarter in Germany through your website.

On the 27th of September 2016 I was sitting in the back right seat of my car checking my emails while my driver was driving on the Marsa Matrouh Road (a highway) near Alexandria, towards Marsa Matrouh. He was driving on a speed ranging from 80 to 100 Km/h, when suddenly I heard him shouting. So I immediately looked up to see a Peugeot car moving over from the right side of the road towards the left side.

My driver tried his best to avoid a read-end collision into the driver’s side of the Peugeot car by intensely steering to the side. For some reason the car did not steer and move to the side like my driver wanted it to happen. My car then hit the Peugeot and the collision caused the Peugeot to flip over 360 degrees and land upright. After that, my car came to a stop on the right side of the road and then another car coming from behind was unable to stop in time and hit us in the back right side of the car. Thankfully my car and the car coming from the back were driving at moderate speed, otherwise the outcome would have been much worse. Both collisions caused a force that drove that caused many injuries in to chest, back and face of my driver, which are supported by a medical report.

Despite the seriousness of the accident and the intensity of it, NOT ONE SINGLE airbag opened !!!! Neither the airbags in the front or the ones in the back. My main concern is the fact that the driver’s airbag did not open. The driver is in a state of shock and is taking a break from driving. I am very disappointed in the fact that my BMW 750 il, which is supposed to be one of the most prestigious and safest car models made by one of the most prestigious car companies in the world, would have such a dangerous and life-threatening fault.

Attached are pictures of the car right after the incident. As seen, the front part of my car is severely damaged. The front bumper and lights are completely destroyed and indented inwards. The hood of the car, from the driver’s side, is also bent inwards. Some sort of dark liquid quickly leaked from the car. When examined we found that it was oil and gas. And there was much more damage to other things not easily visible in the picture. In the back the back right tail light was broken and the back bumper was also broken.

When this happened I sent my car to the authorized BMW Bavarian Auto Group service center and workshop in Abo Rawash where i regularly maintain the service of my cars over the past years, in order to ask about this dangerous fault. The head mechanic called me personally and made an absurd and unprofessional comment on how the airbags should not open from an accident like this, which not only angered me but it also made me lose complete trust in that workshop and made me remove my car from there and park it in front of my house, so that nobody would manipulate any software or hardware in my car before the technicians from BMW Germany have a look and examine the car themselves. He even told me that you complaint to BMW in Germany as much as you want, but they would still do nothing about it.

After that conversation I spoke with one of the senior managers at the BMW Bavaria Auto Group management. He did not bother either too much about my case and advised me to directly contact you regarding this matter, since he would not be able to look at my case.

I was also advised by my lawyer to file a lawsuit especially after what happened to my driver, so that BMW would cover the medical treatment cost of my driver and the repair of my BMW, as it obviously suffered from several technical faults. My lawyer asked me to have a report from another professional workshop that their professional mechanics came and checked the car in-front of my house and affirmed that with a naked eye the intensity of the accident required the airbag opening and asked me to remove it to their workshop to issue their detailed report.

But I refused to do so before contacting BMW headquarter in Germany personally. I am expecting that when the management of BMW headquarter in Munich hears about my case, that they would then take this matter into serious consideration as it is definitely a serious matter regarding a luxury sedan, which is claimed by BMW to be one of the safest cars in the world. Top safety is the main reason why I trusted my BMW 750 il with the life of myself and the lives of my family members with family members, until this accident took place and the airbags would not open.

I can only thank god that none of my children were sitting in the passenger seat with a faulty airbag and I will definitely not trust driving my BMW again after the psychological shock that both me and my driver went through. I am also seriously considering to switch from BMW to other respectable and trustworthy automotive brands in Egypt, such as Mercedes, if I do not receive a quick and convincing reply from BMW Germany.

Finally, I am expecting that BMW headquarter in Munich takes this complaint very seriously and I also expect a swift reply and assessment of the technical reasons which led to the accident and the failure of the airbags within the next five working days.

Dear Auto Arabia Team, kindly forward my complaint to BMW headquarter and kindly assist me with this serious complaint.

Kind regards,
Farag Abaza



Editors response:
Dear Mr. Abaza,

Unfortunately there have been several recalls for the BMW 7 series models during the past few, including airbag-failure, sudden engine-stalling leading to power-steering failure and hydraulic braking system failure, doors unlocking and opening while driving on bumpy roads, unintentional rolling when in parking position, water-pump failure, possible engine fire-hazard, and the list goes on and on.

And since we rarely see or hear BMW Egypt / Bavarian Auto Group doing any official recalls in Egypt, it is quite possible that your BMW 7 series was affected by one of those recalls, which consequently allowed your driver to be injured like this or even allowed the accident to happen at the first place.

We will send your complaint to the BMW headquarter in Munich (Germany) and I recommend you insist that a German technician from BMW headquarter in Germany should examine your car.

Keep us posted when you get feedback from BMW Germany and keep us updated with the development of your case as.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hesham from Giza - Egypt wrote:
Subject: Peugeot 5008 - 92 or 95 Octane? (Readers letter)

Is Peugeot 5008 2017 suitable for 92 or 95 octane?

Editors response:
The Peugeot 5008 MUST use 95 octane, despite what the local Peugeot dealer in Egypt tells you.

In any case, I recommend that you do not buy the current 5008 and wait for the new 5008 SUV which was launched at the 2016 Paris Motor Show last September.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed from Cairo - Egypt wrote:
Subject: New car advice needed: Toyota Fortuner, Jeep Wrangler or Mercedes B-Class (Readers letter)

Ok after 2 years having a Golf 7 I decided to give up on Volkswagen due to the extremely poor service owned by Egyptian Automotive, so I decided to change to another car with price range EGP 350,000 - 430,000 do you have any suggestions?

I was thinking of Toyota Fortuner, Jeep Wrangler or Mercedes B-Class

Note: I do not want a small car (in terms of boot capacity)


Editors response:
The Volkswagen service of Egyptian Automotive Trading Company & Karim El Naggar in Egypt is indeed one of the worst customer services in Egypt. I am not surprised that you are selling your Golf 7 in order to stop dealing with this hopeless and unprofessional Volkswagen & AUDI dealership.

The Toyota Fortuner is totally overpriced, out-dated, based on a pick-up chassis, has no modern active & passive safety features at all and has a very high fuel consumption.

The current Jeep Wrangler model assembled will be receiving a facelift in the USA during the next few days / weeks, and the all-new 2018 Wrangler, which will be the next-generation model, is already being tested in the USA and Europe and will be launched in 2017 with a new four-cylinder turbo engine producing 300hp will using less fuel. So, if you buy a Jeep Wrangler now then you will be buying a so-called old model which will be replaced with the facelift and next-generation model very soon.

The Mercedes B-Class is a good car but the boot capacity is not as big as in the other cars you mentioned. Besides, all the new Mercedes engines MUST use 95 octane.

My recommendation for you would be the new KIA Sportage 1.6 Turbo 170hp-version which has the Electronic Stability Program ESP installed. An additional plus of the KIA Sportage is that the top management of KIA Egypt pays special attention and ensures that KIA owners get one of the best, if not THE best, customer services currently available in Egypt.

We will forward your contact details to KIA Egypt and Mercedes Egypt so that they can get in touch with you for a demo-drive with the KIA Sportage or the Mercedes B-Class.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed from Giza - Egypt wrote:
Subject: Nissan Sentra 2016 (Readers letter)

Dear Editor,

would please advise your evlauation for Nissan Sentra 2016 & its assembling country

and if you recommend to go for it?

Thanks
Ahmed


Editors response:
Dear Ahmed,

the Nissan Sentra is currently being assembled in Cairo.

Because of the low quality of locally-assembled car in general, and the Nissan Sunny braking scandal in specific I recommend you stay from the Made-in-Egypt Nissan Sentra and any Nissan Egypt products, and also better stay away from any other locally-assembled brands and models.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Walid Elassaly from cairo - Egypt wrote:
Subject: VW Egypt service center complaint (Readers letter)

Dear Auto Arabia and Volkswagen International,

It is with regret to inform you that my car VW Passat 2011 with PIN:WVWZZZ3CZBP324093 owned by : Walid Osama Amin Elassaly with Chassis number:324093 and Motor: 724463 had a respective sudden malfunction in the air-condition on last Wednesday morning 15/06/2016 on my way to work.

I immediately took the car to VW workshop in Abu Rawash and upon inspecting the car the report received stated the fact that the compressor is in need for change first.

I would like to report my severe dissatisfaction of the quality of the respective part {compressor} as it cannot be after crossing the 100,000 KM with only less than 10% such malfunctions appear to customer in a so called high quality German car.

I have discovered that such malfunction is being reported from multiple of other customers on such part {namely the air-condition compressor} and that VW is committed to resolve and change that, however that was not the Agent reply to me in Egypt.

In view of the fact that I was also regularly doing maintenance only in your workshop if find this sudden death only to be a part quality issue or maintenance procedure relevant failure which in both cases the part should be replaced fully on good will from your company.

Please also review my maintenance history where I was always using your Agent Workshop for all the respective activities and I would like to receive a full report from them on the total paid maintenance fees paid from my side till date relevant to the car since the purchase from your respective Agent in Egypt.

The car is currently not usable as it is without A/C and we are in summer time in Egypt where even at night it is reaching to 40 degrees, and I would like to bring it in to your Agent Workshop in Abu Rawash to be repaired on the good will term 100% FOC in a very fast manner as my work is greatly affected {car is mandatory for my work}.

I have checked the rental fees for a respective equivalent car which will be costing me 1100 EGP per day, so would also expect full refund of the overall rental expenses or to be provided with an alternative car from your Agent side until repair is done.

Please do the needful to rectify this with Priority.

WBR,
Walid Elassaly
Nokia
Head of Services- Egypt



* * * * * * * * * * * * * * * * * * *

Mahmoud from Cairo - Egypt wrote:
Subject: Complaint about from Nissan dealer Modern Motors (Readers letter)

برجاء التكرم بالعلم انني امتلك سيارة نيسان صني موديل ٢٠١٣ الشكل الجديد و أقوم بعمل الصيانة الدورية للسيارة بمركز الصيانة في ابو رواش (نيسان مودرن موتورز) و عند عمل صيانة ال ٥٠٠٠٠ كم تبين ان لي الحق في تغيير المقصات للسيارة علي حساب الضمان حيث ان السيارة مازالت في الضمان و لكن لم يتم تغيير المقصات حيث انها كانت غير متوفرة في التوكيل في ذلك الوقت و من ثم تم إثباتها علي الفاتورة أني لي الحق في المقصات علي حساب الضمان حين توافرها و كان ذلك في تاريخ فاتورة الصيانة في ٦/٥/٢٠١٥ و بعد ذلك توجهت لعمل صيانة ال ٦٠٠٠٠كم و كانت سيارتي خارج الضمان حيث ان السيارة تجاوزت مدة الضمان و هي بحد أقصي ٣ سنوات و لم تكن المقصات قد توافرت في ذلك الوقت و قاموا باثبات حقي في المقصات علي الفاتورة و ذلك كان في ٤/١٠/٢٠١٥ و بذلك يكون مثبوت حقي مرتين علي فاتورتان متتاليتان هم ال ٥٠٠٠٠ والسيارة داخل الضمان و ال٦٠٠٠٠ و السيارة خارج الضمان و قمت بالتوجه لنفس مركز الصيانة في يناير ٢٠١٦ للسؤال عن اذا كانت المقصات متوافرة في مركز الصيانة ام لا و معي الفواتير و قد أكد لي الموظف المسؤل ان المقصات متوفرة حاليا في التوكيل و لكن للأسف لن يعترف التوكيل بحقي في المقصات و ان هذة الخدمة كانت مجرد Goodwill و ذلك ليس التزام علي مركز الصيانة و قال لي أنة قرار مجلس إدارة و انني اذا كنت اريد تغيير المقصات يجب علي ان أقوم بدفع كامل قيمتها و كانني ليس معي اي فواتير مختومة من طرف مركز الصيانة و ان هذة الفواتير المختومة لا قيمة لها.

يمكنني ايضا إرسال صور الفواتير المختومة علي البريد الالكتروني لسيادتكم والتي مثبت عليها أنة يجب تغير المساعد ضمن الضمان
محمود هشام حامد بهنساوي
٠١٢١٠٤٤٤٤١٤
و شكرًا



* * * * * * * * * * * * * * * * * * *

Maika from cairo - egypt wrote:
Subject: EIM KIA Service Center in Katameya / Problems with my Cerato steering (Readers letter)

Unfortunately i experienced for the second time steering trouble after leaving it at kia service in katameya heights.

After the 60 000 km service for my kia cerrato coupe at which an alignment was also done i received my car with a major steering problem.

Bringing it back to the service- waiting for hours. Receiving it with the confirmation that its safe and stable but while driving i notice that nothing changed- steering unstable- jumping with any small bump out of my hands and leaving an angle between 45 - 90 degrees steering without response in the tires.

Better safe than sorry going back to kia- for another testdrive and another check, waiting for hours. Finally getting my car- with the absolute guarantee that its safe.

Ok i am thinking- lets try it today.... after driving just a short time i notice that there was still a huge steeringangle on each side without any response in the tires.

Since the kia engineer said its absolutely fine and i am just imagining this problem i decided to follow a friends advice to double check at Fit & Fix Bridgestone tire service. The person in charge just looked at the tires while i moved the sterring wheel over 90 degrees and looked seriously shocked and said i should go immediatly to the agency as the steering box must be damaged.... so it is not an imagination...

Going back to kia service center the next day for the third day ... waiting again the whole morning, receiving the car again after hours with the comment after testdrive the problem is for sure solved.

Ok, i have a bit of more control in the steering but still the steering is not back to normal.... but i have to say- everybody was very helpful at kia- i only complain about their apparent leak in knowledge how to align tires without damaging the steering...

My questions now is, why is KIA Egypt not able to solve my dangerous steering problems for such a long time???



Editors response:
Dear Maika,

we will forward your complaint to the management of KIA Egypt today. I am sure they will get in touch with you today and solve your complaint swiftly, especially since KIA Egypt and Renault Egypt (EIT & EIM) are known for offering some of the best customer service and customer care in Egypt.

If your service and maintenance was done regularly at the official KIA service center, then I assume they will also probably offer you a courtesy car until your steering problem is, as it is surely dangerous to drive with a malfunctioning steering wheel.

Regards,
Egypt


* * * * * * * * * * * * * * * * * * *

Salma Adel from Cairo - EGYPT wrote:
Subject: Evaluation BMW Egypt & Bavarian Auto Group BAG (Readers letter)

Company: BMW EGYPT / BAVARIAN AUTO GROUP
Service center: BMW Egypt - Bavarian Auto Group - Katameya
Country: Egypt
City: Cairo

Company Rating: Average
Service Rating: Very bad
Sales Rating: Very Good

Comment:

After four years of being a BMW owner in Egypt, and after dealing with almost ALL the official BMW service centers in Cairo, I am seriously considering switching from BMW to Mercedes or Audi.

The service that is provided at BMW service center(s): Katameya 1 and 2, Almaza, and Abu Rawash is beyond unprofessional and a total waste of money. Firstly, the concept of making or having a car service appointment is completely pointless; You basically arrive at the center on time or even before and you wait for at least an hour till your car gets in, let alone the 6 times I was promised to receive my car at a certain date and time after getting repaired or serviced and never was I able to actually get my car at the time agreed upon with the engineer.

Secondly, I recall receiving my car washed and cleaned from the inside once (only once throughout 4 years !) when I was picking up the car from a service center that happened by chance to be managed by one of my the friends of my father.

The service is so horrid to an extent that one of the workers who basically drive the car from the workshop to hand the car to the client, actually asked me for a tip as if I was waiting in front of a shop at a gas station. He literally reminded me of those clowns who pretend like they are actually cleaning the car finishing for a pound or two.

Thirdly, complaints are never taken into consideration unless you send those complaints to the mother company in Germany or to Autoarabia.

It Is sickening how BMW Egypt is so careless and has no room for actually giving an ear to their complaints of their clients.

I mean what kind of service is this? SHAME ON YOU, BMW EGYPT & BAVARIAN AUTO GROUP!



* * * * * * * * * * * * * * * * * * *

Samer Elfiky from Cairo - Egypt wrote:
Subject: Renault Kadjar - 92 or 95 octane? (Readers letter)

Dear Sir,

My wife is in the process of buying a Renault Kadjar back home in egypt, actually it seems like a good car, but i have been going through the web for information about the type of gasoline it uses and I failed, My question is, although the agency says it is fine to use Octane 92 with the car, does it seem really ok??

Thank you and Regards.



* * * * * * * * * * * * * * * * * * *

Heidi from cairo - Egypt wrote:
Subject: best car to purchase in egypt (Readers letter)

could you please advise best car to purchase in Egypt not exceeding 200k egp


* * * * * * * * * * * * * * * * * * *

Sarah from Cairo - Egypt wrote:
Subject: Volvo S80 review (Readers letter)

Hello,
I wanted to buy the volvo S80 premium but I am worried about the aftersales service and the resale price.
Do you recommend buying it? If not what are other good options with in the same price range
Thank you



* * * * * * * * * * * * * * * * * * *

Sarah from Cairo - Egypt wrote:
Subject: Volvo S80 review / Volvo Egypt Ezz El Arab (Readers letter)

Hello,
I wanted to buy the volvo S80 premium but I am worried about the aftersales service and the resale price.
Do you recommend buying it? If not what are other good options with in the same price range
Thank you


Editors response:
Dear Sara,

the new Volvo S90 is replacing the old S80 now.

The after-sales service of Volvo Egypt Ezz El Arab has lots of ups and downs still, which surely reflects negatively on the resale value.

Other interesting options would be the Mercedes C180, even if it a used model as the brand-new model would be a little bit more expensive than the S80. Mercedes Benz Egypt offers used Mercedes cars with a warranty through their Mercedes Young Stars company.

This is their link: http://www.youngstarsegypt.com/

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Rafik Wassef from Cairo - Egypt wrote:
Subject: VOLKSWAGEN is worst car dealer and service in Egypt !!! (Readers letter)



I am sure it is no surprise to everyone. My Passat has been at the dealer for more than 4 months because of AC issues and they did not have it in stock and I had to transfer it from Abu Rawash to Obour Branch and finally when they got it, I picked it up and paid 18,000 EGP for a compressor and condenser.

After they washed it, I was surprised to find one of my wheels destroyed (huge air bubble about to explode - makes me wonder where they take the cars and how it was driven, especially after an incident that was posted less than a month ago about a completely damaged Jetta in Obour branch), then I checked my whippers because I asked for new ones and surprisingly my old ones were there and in my trunk they placed an old box with some other whippers to claim they changed it, what a bunch of liars.

Finally, my biggest surprise, the AC was not working! I rushed back in and the representative informed me that I have to go for a cruise as the car had not moved for a long while (did not make sense to me), so I went back to take that cruise around, as expected, nothing!

Not just that, the car gave me a warning ENGINE FAULT - workshop! I got really frustrated and went back in screaming my head off, the representative apologized and asked me to leave the car.

After 10 DAYS! They call me back and tell me some stuff needs to be changed and they do not have the parts and if I could buy them from abroad it will be better because it will take months for these parts to arrive and would cost a lot! and they sent me on whatsapp a piece of paper with the part numbers.

I am so frustrated and now we are almost 5 months that the car is going through service centers with the worst experienced customer service ever!

NEVER BUY ANY VOLKSWAGEN IN EGYPT!

This is not my first experience, I had issues with mechatronic gearbox exchange before which kept the car at the dealer for almost 4 months before with tons of escalations to Germany for it to get fixed!

The car has been in the service since August 2015 and has been lying in the sun, as a result the roof lining has fallen completely from the heat.

Please share for awareness on how bad this dealership has become!

#Volkswagen
#VolkswagenEgypt
#PassatEgypt



* * * * * * * * * * * * * * * * * * *

Ahmed Hassan from Sohag - Cairo wrote:
Subject: شكوي من BMW (Readers letter)

السلام عليكم
انا اشتريت سياره BMW 528 من الإمارات و قد ذهبت الي التوكيل الموجود في ابورواش (Bavaria) لطلب تقرير عن حاله السياره في الوقت الحالي و قد رفض التوكيل اعطاءي التقرير.
لقد ذهبت اليهم يوم ٣ ابريل.
أرجو منكم النصيحه عن كيفيه استخراج هذا التقرير و شكرًا



* * * * * * * * * * * * * * * * * * *

Hassan Shaarawy from Cairo - Egypt wrote:
Subject: Renault Logan accident with no airbags deploying (Readers letter)

Dear Mr. Mohamed Sheta,

I bought a brand new 2016 automatic Renault Logan about 10 days ago (7-April-2016). Yesterday night (Saturday about 3 am or so) on my way home to Al-Rehab, I was involved in a severe car accident. While driving at a speed of about 90-100 km/h, I was cut off by another car which suddenly crossed from the left into my lane at a very low speed.

The distance between us was very short & I tried to brake very hard and maneuver but it was too short of a distance to make it (plus the Logan has no ESP to help out) & I hit at a speed of 80+ km/hr.

Fortunately, I had my seat belt on and I was lucky that the car did not flip over. However, to my utmost surprise, none of the 2 front airbags deployed, even if I had a frontal collision at such a very high speed.

I wonder why or how come, because when I was studying the market to buy a new car within this price range (130-150 K LE), I chose the Logan because it was one of very few cars which were offered with 2 front airbags. I am quite sure if the airbags deployed as they should have, I would have been in less neck/back & chest pain now & I am also quite sure that if the accident was any different than how it happened, maybe I would not be writing this email.

By early morning (Saturday, 16th April), I towed the car to Renault El-Obour branch & I asked the engineer there about why the airbags did not deploy. He seemed to have a ready answer (maybe he get this question often).

His answer was a bit surprising (and I do not think professional). He claims that the hit was in the center of the front of the car & if it was to the right or left of that then it would have deployed as the airbag sensors are not in the middle!

I had a quick look at other damaged cars parked at the service center & all those which had somewhat similar damage as my car, did not have any of them with deployed airbags. I only saw one which had deployed airbags but from the look of it, it seems that it flipped over a couple of times.

Since then, I have been asking around & searching the internet & I heard that Renault has a problem with airbags of Logan/Sandero specifically and sometimes they [Renault] shut off airbags before selling cars because otherwise they are very sensitive and tend to deploy at the slightest impact.

I know this may sound unprofessional but that is what I heard. Whether it is true or not, I demand an official reply from Renault on how could such a high speed impact/accident not trigger the deployment of any of the 2 airbags, which incase of another accident could have resulted in severe injury or death to the occupants in the car!

I forgot to mention that I was told by the service center guy that fixing the car (if it is fixable) would take at least 2 months. This is extremely unacceptable to have a brand new car that I purchased one week ago to use for my work on a daily basis and I have to wait for a period of 2+ months for it to get fixed! I wonder about the feasibility of getting a courtesy car in the meantime until the case is resolved?!

Kindly check the below youtube video about Renault Sandero which had a very similar accident to mine & also its airbags did not deploy which resulted in severe injuries to the driver. Renault SA excuse to the car owner were similar to what I was told by Renault service center guy:

https://www.youtube.com/watch?v=j9zWZ8Znb6E


Thank you Mr. Sheta,
Hassan Shaarawy


Editors response:
Dear Mr. Shaarawy,

first of all I am glad that you were not hurt severely and that you survived this accident with only minor injuries, which shows that the Renault Logan is obviously much better than its other Chinese and Japanese competitors in this price segment.

An Electronic Stability Program (ESP) might have avoided the crash or decreased the impact, but this is very difficult to prove in Egypt without any scientific measures/equipment or crash analysis expert available in our beloved country. Nevertheless I would love to see Renault Egypt offering the ESP in its Logan and Sandero models, even if as an option, as this would definitely make them the safest cars in their segment in the Egyptian market.

Each car has different sensor parameters according to which the airbags deploy, as the crash zones of the cars have been improved constantly over the past years in order to absorb as much of the crash impact as possible. From the pictures you sent us by email it is difficult to tell why the airbags were not deployed. But since the engine was still working after the impact, it seems that front part absorbed most of the impact and that the impact did not pass the area of the engine bay. Maybe this is the reason why the airbags did not deploy. But of course you will have to wait until you get an official reply from Renault after they examine the car, to find out the correct reason why the airbags did not deploy.

I cannot really say much about the other crashed cars at the parking lot or in the Youtube video, as every accident or crash has different circumstances (speed, weather, road condition, driver condition, tire condition, car condition, etc.) which I would not be able to determine from here.

Nevertheless, you were lucky in two points:
1.) You were driving a Renault Logan, which I consider one of the safest cars in this price-segment.
2.) You are also lucky because according to our experience with the EIM/EIT group (official importers of KIA and Renault in Egypt), Renault Egypt is currently considered one of the best car companies in Egypt when it comes to customer service and after-sales.

The fact that they told you it would take up to 2 months to repair the car is probably due to the large numbers of Renault Logan and Sandero models sold in Egypt during the past couple of years.

We will forward your request for a quicker repair to Renault Egypt and I am sure that they will to their best to fix and repair your car in less than 2 or 3 weeks, especially since they have opened recently a huge and state-of-the-art Renault Service Center in Abou Rawash.

As for a possible courtesy / replacement car for the period of the repair, car companies are not obligated to provide a courtesy or replacement car in case of an accident. This is only an obligation in case of a recall or warranty issue. But since Renault Egypt is, as I already mentioned above, is one of the best car companies in the Egyptian market in terms of customer-service and customer-friendly after sales, I could imagine that they might be able to help you out in this issue as well. This would be no surprise to me.

We will forward your complaint to Renault Egypt today and I am sure that you will hear from them very soon.

Keep us posted with your case and 7amdellah 3ala el Salama!

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Leanne Maw from Dubai - United Arab Emirates wrote:
Subject: Recall Volkswagen Golf gear box (Go to article)

I have a 2011 Golf and have this problem where occasionally the gear box will slip into neutral. I bought this car second hand and I really need to find out if it is the subject matter of a recall, can anyone help? Does anyone know how I can check whether my specific car was the subject matter of a recall?
Many thanks in advance.



* * * * * * * * * * * * * * * * * * *

Sherif Ezzat from Cairo - Egypt wrote:
Subject: VW Egypt scandal (Readers letter)

Hello Mohamed Sheta & Autoarabia,

Below is my very serious complaint:

• I bought my 2010 Jetta from VW authorized dealer in Egypt: Egyptian Automotive & Trading Co. – EATC (Karim El-Naggar)
• I usually make all my maintenances at Obbour-Cairo maintenance center
• I delivered my car to Obbour branch as I had a major problem in my DSG gearbox
• I received a call from customer service agent (The first & the last call during 4 months) telling me that my car is fixed & ready to use again
• On January 22nd, I went to receive my car, I found it AS IT WAS since the last 18 days, so I returned it back to maintenance center with the same hour of receive with a big shock!
• From 22nd of January till April 5th I was fighting with customer service agents to get a single valid update on my car after they advised me that they will replace my current gearbox with a new one from Germany but unfortunately I did not get any
• They did not provide or tried to offer a car to use during this period!
• After 4 months, on April 6th, I received a phone call from VW Egypt telling me that my car went through an accident by one of VW employees during testing my VW car without my permission and the car is in a total loss case
• Immediately, I went to the VW site in Egypt with my lawyer to understand and see their immediate response, however, I faced the worst and loose ever response in my history. VW Egypt marketing manager told me: The only alternative we are offering you is that you will receive the amount of money representing the value of your car as per our council.
Upon my logic and reasonable anger, they asked for a period of 24 hours to get back with another response.
• On 8th of April, they did not call me back, I called them to hear the same response with very cool and cold blood!!!

I do promise you I will take all measures and seek all alternatives to take my rights after this looseness and nonprofessional ways I am facing couple of days ago with VW Egypt and since 4 months as well!!

Kindly find the actions taken from my side during the last 48 hours only:
1. A big scandal for VW Egypt on the social media specially Facebook, shared my very bad experience & got engagement till now = 15,000 shares & 200,000 impressions
2. Submitted a complaint at Consumer Protection Agency in Egypt (www.cap.gov.eg), case no. 156534, and the first session will be held in the next couple of days at the agency.
3. I went to the police station & submitted a complaint and report against VW Egypt for what they done with my car (Case no. 2925-61 for 2016 on April 8th)
4. Three Egyptian journalists are working parallel with me to push what it takes of articles either online and offline with official documents to be published in no time.
5. Preparing to appear in the media during the next week complaining about VW Egypt & the bad service & experience I am passing through

My non-negotiable request is to receive a new car instead of mine and immediately.

P.S. I never rode a used car and this option is not acceptable for me.

I am really shocked about my experience with VW Egypt & the client servicing quality I received, this was not expected from a renowned company like Volkswagen!

Your URGENT action is highly needed.

Regards,
Sherif Ezzat



* * * * * * * * * * * * * * * * * * *

Yasmine from Cairo - Egypt wrote:
Subject: BMW Egypt refuses to take downpayment for BMW 216i model (Readers letter)

Hello all,

I went to Bavarian Auto Group showroom (Mohandessin Branch ) a few days ago to ask & start buying the new BMW 216I Premium category, but they infomed me that they do not have any booking for at least one month.

I was about paying the down payment, and my question now: Is it normal that the BMW importer in Egypt, Bavarian Auto Group, could not get me 218i and refuses to take a down-payment or even book the car for me before 1 one month and maybe even more???

Appreciate your prompt reply.

Best Regards
Yasmin Issa




Editors response:
Dear Mrs. Yasmin,

of course it is not normal that a world-wide respectable brand like BMW would refuse to take a down-payment from a customer or be even unable to tell him when a car would be available.

This is a well-known strategy conducted by many automotive importer and unprofessional dealerships in Egypt, in order to create a shortage in supply and therefore create a waiting-list with a huge over-price for those customers who are ready to pay that extra over-price of 10-15% of the original car price !

In addition to that many car companies with local assembly lines (like BMW Egypt) prefer to sell the locally-assembled CKD-models, such as the 320i or 5 series, rather than the imported CBU-models, such as the 218i Active Tourer, because the profit margin with the locally-assembled cars is in many cases three or four times higher (up to 30-40%) than the profit margin of the imported models (10-15%).

We will send your complaint to the BMW AG headquarter in Munich and I am sure they will get in touch with you in order to see how quickly they can provide with you your requested 218i, especially that waiting lists are usually only the case with rare Ferrari, Lamborghini or Porsche models.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ayman Ahmed from Cairo - Egypt wrote:
Subject: VW 1.4TSI Engine Failure in Egypt (Readers letter)

Dear Sir,

I own a 2011 VW Touran with a 1.4TSI engine purchased from new from the VW dealership in Egypt. The car has 51,000 Kms on the clock. All servicing was carried out as per schedule at the Cairo dealership in Obour (EATC). During the last month the car started losing oil without any signs of leaks or smoking. A few days ago the car check-engine light suddenly appeared and the car began to lose power. After taking the car to the dealer they told me the car either needed new pistons or a complete engine change!!!! It was a 50/50 chance depending on what they find after the engine is opened. On enquiring about the cause, they said the fuel used in the car had traces of diesel in it!!!

On meeting the service manager and explaining to him that the petrol station I use does not actually sell any diesel. He told me that all the petrol in Egypt has traces of diesel and we have known this for a very long time.

So I asked him if this is known to you why are the customers not informed of this prior to buying any VW car. He said only about 30% of cars with the 1.4TSI engine develop a fault of some kind here in Egypt due to fuel. I was amazed how such a problem is known to VW in Egypt and they do not inform the customers prior to selling their cars or at least fixing the issue somehow with a recall. All other cars in Egypt use the same fuel and they are working fine without any problems.

After asking him if the repair or replacement could be done under goodwill, he told me that as the car is out of warranty, Germany will request a fuel diagnosis with the claim and as all the fuel in Egypt is not clean they will never approve it. I asked him about the issue of oil loss, he said that this is probably not the cause and they can only be sure after they open the engine.

In summary, if your 1.4TSI car develops an engine fault out of warranty even if you are not to blame and VW knows of the problem and did not tell you, you will still be liable for all the repair costs. I am angry and very disappointed at their attitude to this issue, especially because they know that the fuel in Egypt is not clean or suitable for their very sensitive engine. Basically 30% of their cars with the 1.4TSI engine will at sometime develop a fault due to the fuel and if the car is one day out of warranty you can expect them not to contribute a penny. I think this is mis-selling and feel somehow cheated. Do I buy a VW to last just 3 years per engine????

So, only buy a VW car with a 1.4TSI engine in Egypt if you intend to use it for the duration of the warranty.

After that, you are at a very high risk of changing the complete engine at your own expense. Maybe someone can develop a mobile in car fuel diagnosis laboratory which you can use before re- fueling!!

The diesel-in-fuel issue in Egypt basically gives VW a carte blanche to use against any engine fault claim. They will never be to blame. Typical customer service in Egypt...always the customer is at fault! I thought about it and actually they can use this against the customer even if the car is under warranty, but it seems they like to keep things quiet during the warranty years!

My advise would be to look for another car altogether.

My other car is a 8 month old Audi Q3 with the same engine which I will now quickly sell before it fails. I will also take the case up with Audi that they did not tell me of the fuel issue when I purchased the car.

Very very disappointed at VW Egypt. I am trying my best now to contact Germany and warn everybody of this very severe issue and will keep on doing so until they do something about it.

Please let me know the email address of VW in Germany where somebody will reply and take this issue seriously?

Thanks to all and stay away from of this engine in Egypt! You have been warned!

RGDS
Ayman


Editors response:
Dear Ayman,

the Volkswagen, AUDI and Seat dealership in Egypt (Egyptian Automotive / Kayan, which are owned by Kareem El Najjar) are surely the most unprofessional and most consumer-unfriendly dealerships in Egypt.

This is not the first serious complaint about them and I strongly recommend to stay away from buying any VW, SEAT or AUDI cars in Egypt until those brands have a new representative and importer other than Kareem EL Najjar and his unprofessional & misleading team.

We will forward your complaint to the Volkswagen and AUDI headquarters in Germany. Keep us posted with the development in your case.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Lila from cairo - egypt wrote:
Subject: Subaru XV or Qashqai 2016 / Renault Kadjar - KIA Sportage (Readers letter)

I am torn between the Subaru crosstrek 2016 and Qashqai 1.2 (2016 model).. The QQ engine is turbo but from UK reviews (where it is made)the overall review is that its good but for driving in the city. I am concerned that Cairo, where the heat and roads are impossible the 1.2 turbo engine is not good enough. The Subaru meanwhile has a powerful 1.6 engine and is a reliable car, but i dont find its design attractive enough. Advice?

Editors response:
Dear Lila,

the Subaru Egypt / Abou Ghaly dealership in Egypt is one of the most unprofessional car importers in Egypt. Therefore I recommend you refrain from buying anything from them.

The Nissan Qashqai is an interesting car but according to our information it MUST use 95 octane even if Nissan Motor Egypt states otherwise for selling their cars.

My tip: check our the all-new 2016 Renault Kadjar, which is the sister-model of the Nissan Qashqai but at the same time it is much better equipped with much more options and with much better material.

The all-new 2016 KIA Sportage is also an interesting alternative. Especially the GT version with its panorama roof and its 177-hp Turbo engine is quite unique among the competitors. In addition to that the EIM / EIT importer, which is the sole importer of both Renault and KIA in Egypt has one of the best after sales and customer services offered currently in Egypt. You should get in touch with them and arrange for a test-drive of the Kadjar and the Sportage.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Gavin Aquilina from North Narrabeen - Australia wrote:
Subject: Audi Q5 / Dual Clutch Issue (Readers letter)

I have contacted Audi twice regarding this issue. This was the second post on Facebook Germany I made today, titled, Little Guys Versus The Big Company.

Dear Audi, I am upset to write that our Audi Q5 has the DUAL CLUTCH TRANSMISSION PROBLEM. A seemingly luxury car that has A MAJOR DEFECT that Audi Australia are trying to charge us A$6000 to repair.

They are trying to put all the onus on us which is very disappointing. We have owned several Audi models from an A3 to a TT, which have been great. THIS AUDI Q5 IS DEFECTIVE. It has been acknowledged that this has been a problem with Audi and VW cars. We have had the car serviced regularly with our lifetime mechanic.

Audi Australia are asking is he qualified, do you have receipts. I am most DISAPPOINTED they are trying to mitigate any cost and put the onus on us for an acknowledged problem. I have been conservative in how I have posted regarding this so far, with only posting on Audi Australia and reposting on my facebook page and now your page.

I NEED THIS FIXED, please.



* * * * * * * * * * * * * * * * * * *

Ahmed Hosni from Sydney - Australia wrote:
Subject: Feedback (Go to article)

I am not at the stage of buying a car at the moment but, I share it to God that AUDI would never be an option unless that humiliated costumer is happy and satisfied.

Best regards

Ahmed Hosni
Australia



* * * * * * * * * * * * * * * * * * *

Mohamed Ragab from Cairo - Egypt wrote:
Subject: AUDI discriminating veiled women! (Readers letter)

Dear all,

This invitation I received from Audi with my name on it was directed to me as to attend the Launch of the all new A4 in Mena house hotel - CAIRO - EGYPT , and I notified my fiancee as she is an Audi owner and she would be interested in checking out the new car, so i invited her to attend with me..

On the night of the event, we were extremely excited while driving a 3 hours road to reach the location..

And on doors the event organizers asked for the invitation and I showed it to them..They looked at each other then turned back to me saying :"we cannot let her in because she is veiled !!!!!? ".

After a while Audi representatives came out to see what is going on and they insured that no VEIL allowed to this event !!


I am shocked that this is the philosophy of a major international corporate like Audi , a philosophy that would market and deliberately ASSIGN discrimination and humiliation on its own customers through its own staff members that were supposed to serve them!

We tried to enter your event - That YOU invited US to- to celebrate the success of Audi being Audi users ourselves and we left with a feeling of humiliation, discriminating , disdain and shame that we are clients for a company that is promoting discrimination and screwing human rights!


I need you to investigate & question the responsible ones who delivered this harsh message to me and my fiancée.


Editors response:
Dear Mohamed Ragab,

We are shocked to hear your story about this disgusting and totally unacceptable behavior of the AUDI Egypt staff and the instructions they have apparently given to their PR agency and event agency.

We know that the AUDI-Volkswagen-SEAT representative in Egypt (Egyptian Automotive Company and Kayan company owned by Karim El Najjar) is one of the most unprofessional, incompetent and customer-unfriendly car companies in Egypt, but this incident at the Audi A4 launch event in Cairo is a much more serious issue because discrimination based on gender or religion is totally inacceptable.

We will forward your complaint to the AUDI headquarter in Ingolstadt and to the regional representative office in Dubai and I am sure that you will hear from them soon, especially since this is not the first scandal involving Karim EL Najjar and the Volkswagen, AUDI and SEAT brands in Egypt.

The fact that Audi Egypt offered you an Audi A4 test-drive as sort of an apology to the inconvenience you experienced with them at the A4 launch event, shows the extent of stupidity and ignorance of the Audi Egypt management.

We will publish the official reply of AUDI AG headquarter here in the reader-letter section and on our website frontpage.

Keep us updated with your case .

Kind regards,
Editor



* * * * * * * * * * * * * * * * * * *

Nadine from cairo - egypt wrote:
Subject: Audi A3 (Go to article)

i am considering buying an audi A3 2016 but i am a little bit confused with the gearbox, so the problem still exists? Thanks

Editors response:
Dear Nadine,
from your contact details we understand that you want to buy this Audi A3 in Egypt. The problem with AUDI, Volkswagen and SEAT in Egypt is that they are all owned and managed by the same company and management, Egyptian Automotive Company / Kayan, which are considered two of the worst, most unprofessional and most customer-unfriendly car companies in Egypt.

Therefore I recommend that you chose a different German or European brand.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Walid M. Hannourah from Cairo - Egypt wrote:
Subject: Volvo cars reliability and break-downs in Egypt (Readers letter)

Dear Mr. Sheta,

I am the owner of 2012 Volvo S80 with 67,000 km on it. I really like the car since it has so many nice features and it is properly equipped. I would like to share my experience with anyone who is considering buying a new Volvo. It is worth mentioning that my late father had a Volvo in the early 80s and it is still running till now with minor issues (33 years so far), that is why I decided to get the same make assuming that Volvo is still maintaining the reliability but it seems that I was wrong in that assumption.

Ever since I bought the car 4 years ago I did not face any problem but unfortunately that did not last because after the 60,000 service at the authorized service center I noticed a change in the behavior of the transmission which can be described as vibration/shuddering on low speed on first gear. The shuddering started to extend to higher speeds and other gears. I started to search for similar cases on the internet and found that Volvo has been using Ford/Getrag transmission system, after further research I found that there are numerous complaints and many law suits filed against Ford specially in the united states for the same case but for specific models like Focus and Fiesta which are both using Powershift transmission and Ford issued a Technical Service Bulletin concerning the same and they sent to all owners of such cars letters indicating the extension of warranty for the oil seals and clutch assembly for a further 2 years.

After the car became very annoying and showed serious symptoms of excessive shuddering, chattering, loss of power on almost all speeds and gears I headed to Volvo service center and asked them to check the transmission, they told me that the clutch needs to be changed and although my basic warranty expired on February 2015, Volvo extended the warranty for certain components of the transmission system (Transmission Control Module, Clutch and speed sensor only) till March 2017. They also said that there is an oil leak from the transmission and the oil seals have to be changed but it is not covered under the extended warranty so I had to pay around EGP 6000 (about USD 750) for the oil seals and the transmission oil, after the repairs (6 Jan 2016), the car became much worse and potentially unsafe to drive due to excessive shuddering, hesitation, loss of power, RPM fluctuation so I decided to park and use another car until Volvo Egypt receives the required parts. I have been informed by the service manager at Volvo Egypt main service center that he does not have the clutch assembly in stock and he already made an order but it would take some time to receive (2 weeks to 2 months) and there is nothing he can do to expedite the process since the factory already shipped a limited number of clutch assemblies (much less than he ordered) and there is a delay in the customs clearance due to certain mandatory documents which have to be authenticated abroad. It has been almost a month now and I am still using my other RELIABLE KOREAN CAR while my S80 is parked!

I believe that Volvo cars should be more reliable and I don’t understand how an expensive car with only 60,000 km on it would exhibit such problems; CARS FOR HALF THE PRICE TAG DO NOT EXHIBIT SUCH PROBLEMS IN THE SAME OPERATING CONDITIONS!

Clearly Volvo made a mistake when they chose to use Ford transmission system and they are now making a bigger mistake by ignoring the customers’ wellbeing and safety. I also believe that I should not have been charged for the cost of the oil seals and of course I am expecting not to be charged for the cost of the clutch assembly and the related labor costs since clearly it is a manufacturing defect (as in Ford cars since they are using the same transmission system). I decided to sell the car immediately after the repairs are performed and I will not consider buying another Volvo until they start paying more attention to customers’ safety and satisfaction in Egypt, furthermore, I will not recommend Volvo cars to any of my acquaintances.

Regards,
Walid Hannourah
Vice Chairman
Safir International Hotel Management company


Editors response:
Dear Mr. Hannourah,

unfortunately this is not the first severe and serious complaint we receive about Volvo cars in Egypt. It seems that the Volvo dealer in Egypt, Ezz El Arab, still has some serious customer service and after sales service problems which he needs to solve.

We will forward your complaint to the Volvo headquarters and I assume you will hear from them soon.

Keep us posted with your case.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohammed Ismail from Cairo - Egypt wrote:
Subject: Volvo S60 Engine Failure at 30,000 km (Readers letter)

Hi Mr. Sheta,

Please find the update from today:
- The service center confirmed that there is a failure in the 2nd and 3rd cylinders due to oil leak inside the engine, however they have no clear information about the root cause.
- They are contacting the mother company to get an approval for replacing the engine at no cost as I am out of warranty with 2 weeks!! It seems that Volvo engines have a timer to break-down immediately after the warranty expires!!
- They informed me that the approval (if granted) will take almost a week, so they should give me the final conclusion by end of next week.
- In all cases, they said I have to pay around 3,000 EGP for the labor cost!! I am not sure why I should pay for that if they confirm that this is a defect in their engine!! I need to highlight that I should not pay for that.
- The other issue is that this process is going to take almost a month (I am almost sure it will be longer from previous experiences), and they refused to provide a courtesy car during this period!! Again this treatment is much lower than the expectation from such a brand. I am going to file an official complaint at the Consumer Protection Agency as I am aware of other cases where they provided that courtesy car. In case they do not have such car available, they should pay for the rental of a similar car.

Again, I appreciate your support as usual. Thanks in advance.


Thank you,
Mohammed


Editors response:
Dear Mr. Ismail,

it seems that the customer service of Volvo Egypt Ezz El Arab needs a complete restructuring and improvement.

Of course you should not pay one cent for this engine failure as it is clearly not your fault, especially that the engine has only done 30.000km ! Secondly, the labor cost of the engine repair at Volvo Egypt Ezz El Arab will be covered and paid for by Volvo headquarter in Sweden !

You are definitely entitled to a courtesy car, especially since Ezz El Arab own a rental car company (Budget Egypt) within their group of companies. Tell Volvo Egypt Ezz El Arab in written that you will rent a Volvo S60 or similar car in its class (e.g. Mercedes C-Class) on their expenses, and also mention this in the report you are filing at the Egyptian Consumer Protection Agency (www.cpa.gov.eg).

We will send this second complaint of yours to Volvo headquarter in Sweden and keep us and the other readers posted with the progress in your case, so that other Volvo owners and potential Volvo buyers would get an idea about what they might face when buying a Volvo car.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohammed Ismail from Cairo - Egypt wrote:
Subject: Volvo S60 Engine Failure at 30,000 km (Readers letter)

Hi Mr. Sheta,

To continue on the below quality issues with the Volvo aftersales, and to my greatest disappointment, it seems the car quality itself is somehow compromised.
My S60 car with 30,008 km on the clock just had an engine failure!!!

This is the exact sequence of the events:
- On Sunday the 17th of January while driving the car from work to home, I noticed some jiggling from the engine at low rpm without any warning lights.
- On Monday the 18th, I started the car in the afternoon and I noticed the “Emissions system” warning light was on. I stopped the car immediately and called the service center who asked me to get the car there on a crane.
- On Tuesday the 19th, I loaded the car on a service truck and it was there in the service center at 10:00 am. They promised to check it by end of the day after finishing all the regular maintenance cars as I do not have a reservation!!!
- I went back by 5:00 pm to find that no one touched the car. I tried to complain but they were already about to close and I lost one complete day.
- Today, the 20th, I tried to call in the morning with no reply. Accordingly I went there directly to find the car still not touched at 11:00 am!! I complained again and talked to the service center manager who ordered them to start working on the car.
- After some time the responsible engineer informed me that all the readings of the engine indicates a failure and that the engine should be changed!!!

This news was a complete shock to me.
I know that some other Volvo owners faced the same issue in Egypt recently, but the word of mouth was that it is because they use 92 octane fuel. In my case, I use 95 octane from day one (I even have the receipts) and I just drove the car for 30,000 km!!

The other disappointing news is that the car has to be parked in the service center for almost 10 days before I get the official reply and approvals. The responsible engineer informed me that this cannot be done before end of next week.
I am totally clueless on what to do and how to react. I am not sure how can this happen with such a brand like Volvo. If you check my last paragraph in the email below you will find I was happy with the car but disappointed with the service quality, now it seems that the whole experience is a complete disappointment!!!


Appreciate your advice and support.


Thank you,
Mohammed Ismail
Regional Services Product Manager
Nokia Networks


Editors response:
Dear Mr. Ismail,

it is a scandal that the Volvo S60 engine was not able to survive more than 30.000km. As a matter of fact this is not the only Volvo engine failure we heard about in Egypt.

We will forward your complaint to Volvo headquarter in Sweden. In the meantime Volvo Egypt should provide you with a courtesy car immediately until your problem is solved.

You should also contact the Egyptian Consumer Protection Agency in order to discuss with them your rights in terms of compensation because of the resale value loss due to the expected engine change.

Keep us posted with your case.

Kind regards,
Editor



* * * * * * * * * * * * * * * * * * *

MohamedElkholei from Cairo - Egypt wrote:
Subject: Purchasing a new car - Opel Insignia or Peugeot 508? (Readers letter)

Dear Sir,

I am going to purchase a new car model 2016 and I am preferring to buy the Opel Insignia 1.6 litters for its specifications and look; but my colleagues advising me to buy Peugeot 508 instead of it; as they are warning me from the Insignia as it has problems within its engine.

I have contacted the dealer (El-Mansour) and a responsible engineer has informed me that:

- There were problems within the Insignia model 2014 and they were solved.
- In addition currently the car has no problem and I can use fuel 92 octane safely.

Your advise is appreciated.

Regards,

Mohamed


Editors response:
Chevrolet Egypt & Opel Egypt (Al Mansour) are always lying and misleading the Egyptian consumer by giving him false information.

All Opel Insignia and Opel Astra models sold in Egypt MUST use 95 octane. Otherwise they would not have taken off the original 95-octane sticker inside the fuel tank cap and replaced it with a local sticker in Arabic language and with the number 92 octane on it.

The Peugeot 508 also should use 95 octane.

I suggest you have a look at the Ford Fusion, especially since Ford Egypt Abdel Latif Jameel is currently offering up to 30.000 LE discount on some of its models.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Azab from Cairo - EGYPT wrote:
Subject: Evaluation Volkswagen Egypt (Readers letter)

Company: Volkswagen
Service center: VW / Egyptian Automotive Company EATC
Country: Egypt
City: Cairo

Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Needs a new representative in Cairo, Egypt
Sales Rating: Average

Comment:

I own a Volkswagen Touareg and this service centre is becoming worse by the minute, very rude staff and any advanced troubleshooting in the car they know nothing about and they say we will ask germany on four different incidents and they never get it fixed.

I would never buy VW again under the current management



Editors response:
Dear Mr. Azab,

I totally agree with you in every word you said !

Volkswagen AG headquarter in Germany definitely needs to have a new importer and official representative office in Egypt.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed from Cairo - Egypt wrote:
Subject: Mercedes B180 or BMW 218i Active Tourer? (Readers letter)

Can you please advise me which car to choose, I am between the mercedes b180 and the bmw 218i both

Editors response:
if you are comparing between the Mercedes B180 and the BMW 218i Active Tourer, then I recommend you go for the Mercedes B180.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Islam Mohamed from Giza - Egypt wrote:
Subject: Corolla vs Octavia (Readers letter)

Dear Sir

I am choosing between Corolla 2016 high line and Octavia 2016 Elegance?
Which one do you think is better?

In general, I am thinking up to 340 thousand EGP. Any thing better to go for? Not necessarily sedan. I am just looking for a reliable car and service.

Thanks
Islam


Editors response:
The Skoda Octavia is definitely much better than the Toyota Corolla.

I also recommend you have a look at the Skoda Yeti, the Ford Kuga and the Ford Fusion, especially since Ford Egypt is offering 30.000 LE discount on some selected Ford models.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohammed Ismail from Cairo - Egypt wrote:
Subject: Volvo Aftersales Issues - Insurance Scam & Problems with Ezz El Arab Volvo Egypt (Readers letter)

Hi Mr. Sheta,

Please note that I have some complaints regarding Volvo dealer in Egypt (Ezz Elarab).

As a starting point, Ezz Elarab have a serious capacity issue, as they have only one small service center for the whole country. We have been promised for many years (at least 3 since I got my car) that a second bigger service center is about to be opened!

This is totally inconvenient with the booming sales for Volvo cars during the past few years. It is now very common when you call for a regular maintenance appointment to get a date after two weeks, and to spend 6-8 hours there to get your car serviced.

Now coming to my specific complaints.
I have an S60 2013, and more than one year ago (on the 4th of December 2014 to be more specific) while performing my regular maintenance for 20,000 km, I reported two issues that are still open till the date!!

1. On that date, I reported that I have a problem with the horn as its sound has changed and is becoming strange and weak. Service engineer confirmed that this is a malfunction that is covered by warranty and that they should change some part, but they do not actually have the required part and that they will order it and call me when it is available to install it.

During this year I have been calling regularly to check if the part arrived, and after one complete year it is still not there!! They cannot even provide any expected date of arrival and they ask me to keep following up with them!!

The question is: if that was a vital part that affects the car operation, should I have been parking the car for over one year? does that make any sense?

BTW, I also learned from people working there that this is not an individual incident and that many clients are facing the same exact issue.

2. The second issue is related to my car insurance with Ezz Elarab, and there is actually an important introduction that I need to give first.

When I purchased my insurance I had the choice to get it directly from the insurance company (Allianz in my case) or get it via Ezz Elarab for a premium (higher fees) in return of dealing with one entity and avoiding the hassle of paper work and so on.

I went for the second option and unfortunately this turned out to be a scam as the actual situation is the complete opposite of what they promised. Actually Ezz Elarab have zero authority over the insurance company, that they cannot even ask them to set an appointment and show up!!

On the same date mentioned above, I reported a small accident that resulted in getting the plastic frame of the driver’s side view mirror to break. I was naive enough to think that I will get that fixed on the same day with the regular maintenance.

Here are the actual details of what happened:

- They filled in a request for the insurance company to come and examine the car to approve fixing it, and informed me that I have to bring the car on that date.
- I showed up on the agreed date and time but the insurance representative did not. I left very disappointed with the promise to set another date soon. Tried to follow up many times with no success.
- I had to pay them another visit as I never managed to get that arranged over the phone. I met the aftersales manager and complained about the situation. He called one of the senior engineers and asked him to handle this issue.
- The engineer called their insurance clerk to investigate the issue and the reply of the insurance clerk was that he has the request on his desk but he thought that it was a wrong request as the car is not left there in the service center. Seems that you need to leave your car there at the service center for any type of accidents even if it is a plastic frame!!
- The second excuse was that (on top of not having the car) he did not have my contacts (although they are already there in my file). Anyways I made sure he has my contacts and he promised to call me within the same week to get the car examined and fixed.
- Since that visit, I have been chasing the clerk on regular basis and he was not able to set one single date. He kept saying that again I need to leave the car there as they do not know when the insurance engineer will visit them!! This might make sense when the car has a big accident and cannot move anyways, but how come I am asked to leave my care for few days in the service center to examine a simple crack in a plastic frame!!
- I even asked him to call me whenever he gets one of those so-called sudden visits from the insurance engineer as my workplace is few minutes away from the service center. Even that did not work!!

Conclusion is that this small plastic frame is not fixed till the moment. Knowing that I have paid almost 33,000 EGP for the insurance over the past 3 years.

Please note that I am completely flexible with the date and time but they cannot commit to any. The real funny thing is that they keep calling me for the past 10 days asking me to renew my insurance that shall expire by the end of the year!!!

I was (and I am still) happy with the quality of my Volvo, performance and value for money. However, I started to warn everybody thinking about the car of what they will have to deal with in the aftersales phase with Volvo Egypt Ezz El Arab.

It is really not fair to have such a nice car with such a lousy level of aftersales service. I am looking forward for your support with the above mentioned issues, especially that my 3 years warranty will expire in less than 20 days.

Thanks in advance and wish you a wonderful evening.


Thank you,
Mohammed



Editors response:
Dear Mr. Ismail,

it is of course very unfortunate that you have the impression that you were subject to an insurance scam by Volvo Egypt Ezz El Arab and their insurance company Allianz.

Of course such a thing is unacceptable and Volvo Egypt Ezz El Arab should return to you the extra insurance premium which they took without giving you the promised service.

As for the after sales problems you are facing with Ezz El Arab, I am sure that Volvo headquarters will not be very amused with that and I am sure that somebody from the headquarters will call you or get in touch with you to find a solution for your problem.

Unfortunately it seems that Ezz El Arab is too overstrained with having so many different dealerships (Proton, Citroen, etc.) that they have no time for offering proper time and attention to their valuable Volvo clients.

Keep us updated with your case.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Khaled Fouad from Giza - Egypt wrote:
Subject: Mercedes S 500 Gearbox Failure / Mercedes Benz Egypt (Readers letter)

Dear Mr. Sheta,

I would like to share with you my experience on my 2011 Mercedes-Benz S500 that started 2 months ago and still is unsolved up to this moment.

So far it was a very negative one, and I hope that what happened to me is solved first of all, but also that it does not happen to anyone else. I value my car highly, but one morning the gear box tripped and was performing in a very weird way, especially from shifting up from first to second gear with a rattle and a kick until it was totally broken down.

This was noticed after my routine service changing the rims and tires. When the car was returned to me from the service center, the second day to that, the gearbox issues started to happen. The whole process from gearbox rattling symptom to total failure of the gearbox took about 4-5 days.

I returned the car back to the service center, emphasizing that during the last service, the gear box was fully in tact, and that this issue only happened after I got my car back.

After inspection, and without telling me if the gearbox issue was caused by which party, they told me that the gear box chip was damaged and that it needs to be changed since they do not do a repair of these chips.

So the forward solution was to change the gearbox as a whole. Since they did not have the gearbox in stock in their service centers, a gearbox had to be ordered from Germany. So, I agreed to this approach, being under the impression that this would be a 1 week exercise.

Two (!) months later, we are still at the same starting point, with my car at their shop, no news about my order, and no clear timeline on when this issue is to be solved.

Also, kindly note that I own the S500 which is considered the top of the line car in Mercedes-Benz product line, and this is not acceptable for me to be in the blind on the condition of my car.

Also, kindly note that during this 2 months- period, Mercedes-Benz never offered a courtesy replacement car. When I asked, they told me they never do this. I wonder if Mercedes-Benz Germany approves of such business practice, since it is very common throughout the world that top product owners get this service not only from Mercedes-Benz but also from other top car manufacturers. I would kindly like to ask your assistance in sorting out my issue as soon as possible.

On another side note, this is not the only Mercedes-Benz car that my company or myself own, rather most of our company fleet are Mercedes models ranging from the full luxury sedan limos to the SUVs, and Viano Mini Vans.

I wonder how much keen Mercedes-Benz Egypt is in satisfying and keeping existing customers. This issue is bringing some doubts to my mind if our company or even myself did a wise choice of buying so many cars from a presumably reputable car manufacturer. Looking at my other BMWs or American branded cars, I never faced such issue.

Best Regards
Khaled


Editors response:
Dear Mr. Fouad,

usually Mercedes Benz models, and especially the S-Class model you own, are very reliable cars. The fact that the gearbox control unit chip was damaged after the car was serviced at the official Mercedes Benz service center could be the result of oil or water damaging the control unit during the service.

The two-month delay is surely not acceptable, even though I know that Mercedes Benz Egypt has recently been suffering from some ongoing problems with the Egyptian customs authority, which could be reason why Mercedes Benz Egypt has not been importing any cars or spare parts like they used to do before those problems started one year ago.

If your car has a full service history at the official Mercedes Benz service center then I think it would have been a very wise decision from Mercedes Benz Egypt to provide you with a courtesy car even if your car is out of the warranty, especially since it seems that you and your company have bought lots of high-end models from Mercedes Benz Egypt.

Of course there is no need to exchange the complete gearbox (which probably costs more than 100.000 LE) if only the control unit chip (probably around 5.000 LE) is the reason for the software failure of your gearbox.
I assume that since you are probably doing all your services at the official Mercedes Benz service, that Mercedes Benz Egypt would probably exchange this control unit as a good-will on their expenses.

I could imagine very well that the top management of the Mercedes Benz Egypt Representative Office is not aware with your complaint so far.

We will forward your complaint to them today and I am sure you will receive a phone-call from them today informing you that they have received your complaint and start taking the appropriate customer service action, especially since Mercedes Benz Egypt has recently been much more professional than BMW, AUDI and the other so-called competitors in handling customers complaints.

Please feel free to keep us posted with the progress in your complaint.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Osama Amer from Cairo - Egypt wrote:
Subject: Peugeot 508 in Egypt - 92 or 95 octane? (Readers letter)

Dear Sir,

I intend to buy a Peugeot 508, my concern is octane, does it take 92 or will there be trouble. I have heard the dealer has some solution for the engine to accept 92 without issues.

Thanks.


Editors response:
The Peugeot 508 must use 95 octane. This is why Peugeot Egypt removed the sticker from the fuel tank cap which says 95 octane is a minimum.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mostafa Shokr from Alexandria - Egypt wrote:
Subject: Ford Focus in Egypt (Readers letter)

I need a full council on Ford Focus Egypt and specially does it run well with our fuel 92 or it needs 95 for the new echo boost engines? .. and which is better Ford Focus 2016 or Skoda Octavia A7 2016?

Best Regards


Editors response:
The Ford Focus should use 95 octane. The Skoda Octavia A7 has a much better resale value and Skoda Egypt offers a much better customer service and has a much better management.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Abeer ElErian from Cairo - Egypt wrote:
Subject: Complaint: BMW Egypt & Bavarian Auto Group ! Problems with my BMW X3 (Readers letter)

Dear Auto Arabia team,

This is Abeer ElErian, I own a BMW X3.

I took the car yesterday to the BMW Bavarian Auto service center located on the ring road ( Almaza Branch ), to service the following parts of my car:

Engine oil + filter
Engine Air Filter
front brake pads

I was told that the car would be ready the next day (Wednesday, October 21) at 11:00 AM ! Accordingly, I made some plans and arrangements for this day starting 12:00 PM.

The engineers and customer service representative at BMW service center have not been picking up their
phones since I started calling them this morning to make sure the car is ready at 11:00 PM.

Now it is 3pm and they are still not picking up the phone.

This is very irresponsible of them, since I already made plans and I have commitments in 2 hours from now.

Can you assist me with this problem? I need an urgent reply from BMW now!


Editors response:
Dear Mrs. Abeer,

unfortunately we have been receiving and hearing many complaints about the customer service and unprofessional management of BMW Egypt and MINI Egypt recently.

In addition to that it seems that not answering the phone or replying to missed calls is very common among the complete management of Bavarian Auto Group and needs to be discussed internally between the top management and the BAG employees.

It is extremely unprofessional and not acceptable that the employees working at a big company like Bavarian Auto Group, which is representing to renowned brands like BMW and MINI, are not answering their phones and not sticking to the appointments they give to their so-called valuable customers. As a matter of fact, it should be them who are supposed to call you to tell you that your car is ready, and not the other way round.

We will send your complaint to the Bavarian Auto Group chairman Mr. Farid El Tobgui and I assume that he will give instructions to solve your complaint during the next half hour.

If they will not finish your car today as they confirmed to you yesterday, then you are entitled for a BMW X3 courtesy car from BMW Egypt until they finish your car.

Keep us posted on how things develop.

Kind regards, Editor



* * * * * * * * * * * * * * * * * * *

Hani from Cairo - Egypt wrote:
Subject: BYD L3 performance (Readers letter)

Dear Auto Arabia,

I saw the BYD L3 car model 2016, I think it is good comparing to its price range and i am thinking to buy one with Automatic gear box. Please i need your professional opinion about this car and about the service center.

Thanks for your support and cooperation.
Hani.


Editors response:
I am not a big fan of Chinese cars because of their poor quality and the lack of safety features.

Better check the new models from Renault such as the new Logan, the Sandero or the Stepway which now come also with automatic transmission.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hesham Fikry from Alexandria - Egypt wrote:
Subject: Please Advise which car is most suitable nowadays. (Readers letter)

Dear radio arabia,

At first i wanted to buy a cross-over and i had many choices to choose from but after listening to a lot of people it became harder. The list i reached with finally:
1- Peuguet 3008 2016
2- Kia Sportage 2016
3- Subauru XV 2016
4- Nissan Qashqi 2016

After many surveys i turned in to sedan cars and i found the best to choose from:
1- Opel Insignia Elegance
2- Skoda A7 Ambitious

What would be the best choice for a cross over and sedan from the mentioned list comparing the fuel type, spare parts, car maintenance and resale price.

Regards,
Hesham



* * * * * * * * * * * * * * * * * * *

Ramy from Cairo - Egypt wrote:
Subject: Ford Fiesta problems with Ford Egypt (Readers letter)

I own Ford Fiesta 2010 it is now 29,000 km. I have a problem with the Steering Shaft which is fault from Ford and not mine as it is a must to be replaced and Ford Egypt refuses to fix my car free. I do not know what to do exactly!!

Editors response:
Dear Rami,

kindly send us all details and documents about your car and its service history, so that we can forward your complaint to Ford Middle East headquarter in Dubai.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

basheer abdel aziz from alexandria - Egypt wrote:
Subject: Opel Astra 1.6 Enjoy sedan 2014 - Does it need 95 or 92 octane? (Readers letter)

hello
i would like to ask if this car( not turbo charged) only works with 95 octane fuel to get the best performance and also to maintain the life of the engine cause i read some reports on the internet where they say that with 92 octane you MAY hear knocking when the car is running on the idle mode.they told me that the compression ratio of this car is 10.5:1, also do customers here complain about AT gearbox .

best regards


Editors response:
Dear Basheer,

according to the official data and spec sheets provided by the Opel mother-company in Germany, all Opel Astra and Opel Insignia models sold in Egypt MUST run on minimum 95 octane fuel.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

A.aboulseoud from Cairo - Egypt wrote:
Subject: Comparison 320i and volvos80 (Readers letter)

Dear sir
Whats your advise bmw 320i or volvo s80
I know that as tech specifications and suspension s80 is superior as well as its more luxurious
But what about aftersale maintenance , resale , spare parts
Because ezz alarab has no good repitition
Specially there is no big difference in the price of both cars
Thank you


Editors response:
Dear Mr. Aboul Seoud,

the new shape of both the BMW 3 series and the Volvo S80 will be introduced in Egypt soon. So I suggest you do not buy those models.

In addition to that I recommend not to buy a Made-in-Egypt car like the BMW 320i if you have other Made-in-Germany or Made-in-Europe alternatives.

The best alternative currently in this segment would be the Made-in-Germany Mercedes C180.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hafsa Gamal from Cairo - Egypt wrote:
Subject: Honda City vs Renault Fluence vs Skoda Octavia (Readers letter)

We are finally going to replace our old banger (97 model Daewoo Nubira) which has served us very well and are considering the above models.

Price and safety features are the primary considerations, followed by reliability, aftersales service and resale value. We would not consider a car which requires 95 octane fuel. Does this rule out the Honda? What other cars would you recommend in this price bracket?

A separate question concerns your recommendations of several KIA models. I hold a grudge against KIA and Hyundai Egypt as almost all base models do not have a single airbag, let alone ABS. In 2015 this is a scandal. Given your interest in automotive safety I was therefore surprised to see them recommended.

Lastly, I have tried and failed to find a car with Electronic Stability Program for less than 250k. What is the cheapest car in Egypt with ABS, EBD and ESP and would you recommend it? Also, why are side airbags so hard to come by here?

Best regards,

Hafsa Gamal



* * * * * * * * * * * * * * * * * * *

Hossam Zaytoun from Giza - Egypt wrote:
Subject: Citroen Grand C4 Picasso & Ezz El Arab importer (Readers letter)

Hello Guys

I would like to know your opinion about the : New-Grand-C4-Picasso 2016

cause I want to buy one.
I just need to know your opinion about the car itself also about Citroen agency I belive it is Ezz El Arab.

Also what do you recommend for cars with the same class or within the budget of 270000 to 315000 LE.

Thank you
Regards



* * * * * * * * * * * * * * * * * * *

Medhat Anees Lotfy from SOHAG - Egypt wrote:
Subject: Best car in Egypt (Readers letter)

Dear Auto Arabia team
I will change my car during 3-4 monthes & want to ask about the best cars in Egypt in terms of Durability & after sale service within budget 120000 - 180000 l.E.



* * * * * * * * * * * * * * * * * * *

Jaser Shams from Hurghada - Egypt wrote:
Subject: Just another complaint about Ford Egypt and my ongoing dilemma with Auto Jameel Abdel Latif ! (Readers letter)

Dear Auto Arabia team,

I am sorry that I have to make another complaint about Ford Egypt ( Auto Jameel ).

As you might remember from my previous complaint, I live in Hurghada at the Red Sea. A couple of days ago my Ford Fusion was involved in a small accident. After I ordered the spare parts at the official Ford Egypt service center in Obour I had to drive 500 km (yes, FIVE HUNDRED kilometers one way!!!!) because our dear Ford importer in Egypt Abdel Latif Jameel ALJ is still not capable and not willing to open a service center in Hurghada as they promised me before I bought the car! This although they have been the official Ford importer for quite a long time now!!!

I left my car at the Ford Egypt service center in Obour area, paid the deposit and they informed me that I can get my car after one week.

One day before I should get my car I the Ford service center to ask if the car is finished. They informed me that the car is finished and ready, I was very happy that they kept their promise. But I was to be hugely disappointed later!

I booked a flight to Cairo and I informed the Ford service center that I will be there around 10am in the morning to take my car and drive back to Hurghada, and I informed them that I do not want to be late because it is very dangerous to drive this way back at night.

When I arrived at the Ford service center I had to wait from 10:00 till 14:30h (!!!!) till I could see my car. When I finally saw my car I noticed a lot of defaults in my car.

First of all I saw that they did not change the fog lights, although I had ordered and paid for a new one. I told them about this and they insisted that this is the new one. I informed them okay so please bring me the old one because I want to see it. After they searched for 30 min they could not find it.

By coincidence I was checking something in the back seat of my car and I found the new fog light on the back seat while still being unused. I informed after sales engineer Sherif who apologized and informed them to replace the old one with the new one.

I also found on the back seat the air resistant of the front fender which meant that when they changed the front fender they forget to put it in!!! What kind of amateurish service center is this and what kind of incompetent and chaotic engineers are working there???

So they had to do re-fix the fender air resistant as well. When I continued checking the rest of the car I found some scratches on the new front bumper. So I asked them how come it is new and you replace it and it has scratches??? So they informed me that they will fix it and do it again.

When I left my car there was a scratch on my front door and I informed them NOT to paint it and I think the manager of the service center (his name is Hatem) wrote this comment in the job-order in front of me. I was very shocked that they still painted it !!!

As also found the front bumper was not fixed well and there were a lot of things missing so it could fall down at any time.

After all this comments I was very angry and I asked to meet Mr. Tarek Abdel Latif who is the CEO of Ford Egypt and who told me before when solving my previous complaint, that I can call and meet him anytime. Me and my brother waited in the meeting room over 15 to 20 min and in the end he did not came. Instead he sent the After Sales Manager ( who is very very polite ) and the service center manager ( who is very very in-polite, rude and unprofessional).

The manager of the service center was only defending himself and his staff and was very unprofessional and was extremely rude in his way of talking and was only telling lies and lies. In the end he left the meeting.

I have to say that the after sales manager is very professional and very helpful but at the same it did not change the fact that all this happen. Engineer Sherif Mostafa is a very polite person as well and very helpful, but what I am wondering at is how to employ someone like the service center manager who actually is giving the clients lessons in how to talk and in how to deal with customers? Or is he just working there to defend himself and his staff instead of doing his job and check the car before the clients come to pick up their cars?

They even did the 5000 km service in my car and later I found out that the engine water is under the minimum!!! My question is, what are they doing then in the service if even the water is under the minimum ??? what were they fixing in my car one week after I wrote all this comments ????

This is my 5th ford car and I really feel no difference or improvement between Auto Abdel Latif Jameel and the previous Ford dealer before him? My disappointment and anger is growing more and more with every Ford dealer starting operations in Egypt !

Why is Ford headquarters in the USA not able to provide us Ford customers in Egypt with competent dealers and professional service centers in Egypt ???

Why do we always have to face a hell lot of problems with Ford in Egypt ???

Why do we Ford customers living outside Cairo always have to drive 1000 km to Cairo in order to do a normal service for our cars? Is a professional and respectable car importer not supposed to have several service centers across a country with almost 100 million inhabitants? Is only one or two service centers in Cairo enough for such a big brand like Ford? I do not think so !!!

I do think that Ford is a big name and that they should at least provide us with the minimum needed service which is to assure for us to do a service for the car without driving 1000 km to do it. Why does KIA, Hyundai, Renault, Mercedes, BMW, Nissan and even most of the Chinese brands have a service center in Hurghada while Ford still does not have a service center here??

I am very disappointed From Auto Jameel and I am very angry from the attitude from the manager from the service center ( I think his name is Hatem ) and I do think that he should not work at all for such a big name as Ford.

Last but not least, I just want to mention something else. I send an another email to Auto Jameel explaining to them that my company wants to buy another 3 Ford Fusion cars which would cost around 1.000.000 LE, and I just wanted to know when they will open a service center here in Hurghada, since those 3 cars will be a company cars and the company refused to buy them before a Ford service center would open here.

Note here that Ford Egypt promised me that they will open the center last in last June. This mail has been sent around a month ago and till now I received no answer and that shows really how their care about their sales and service and customer.

I do really think that it is time for me to seriously think of not driving Ford anymore in Egypt and to change to another brand where they care about their customers and where they provide them with good after sales service and where they have professional staff who can handle their clients. And all this happened although I paid whopping 20.000 Egyptian Pounds ( bill open request ), which is almost 10 % of the original car price !!!!

For what did I pay such a huge amount of money ??? For such a poor and incompetent and consumer-unfriendly after sales and customer service?

I do need a clear and fast answer from the Ford headquarter (NOT Ford Egypt!) about all the points mentioned in my complaint!

Thanks and best regards

Jaser Shams



* * * * * * * * * * * * * * * * * * *

ahmed wasfy from cairo - Egypt wrote:
Subject: Complaint EIM Obour & French Motors / Engine oil in my Renault Fluence / (Readers letter)

Dear sir,
I have Renault fluence 2014 i did my 20,000 km service ick@ frensh motors in Rehab city, I have faced the same issue that i had with EIM El-abbour @ 10,000km service they put excess amout of engine oil exceed a lot the H sign in the oil measuring stick , last time @ EIM they admit that and decrease the oil level to the acceptable limit, and i am going to Frensh motors and i am sure they will do the same.
Sir if Renault Egypt did not review the amout of engine oil that should be added thousands of fluence cars will have majour issues with its engine in the following 2 or 3 years.
I think they do so as they afraid of that engine type consume oil lead oil level to decrease in some cases but i think it is a very stubid way to fix that issue.
Regards,
Dr.Ahmed Wasfy



* * * * * * * * * * * * * * * * * * *

Mohamed Salah from Cairo - Egypt wrote:
Subject: Review about skoda Rapid (Readers letter)

Hello. I would like to ask about the skoda rapid sedan HL.It is a new car. What is the reviews about it esp. In Egypt and what about the after sale services. Any info about perfou, suspension in Egypt and spare parts. Thanks alot


* * * * * * * * * * * * * * * * * * *

Jaser Shams from Hurghada - Egypt wrote:
Subject: Ford Egypt complaint - No Ford Fusion spare parts available at Ford dealership in Egypt (Readers letter)

Dear all,

One month ago I decided to buy the new Ford Fusion after Auto Jamil took over the Ford dealership from the old importer Fekri Group because I thought that the after sales service would be better. But I was WRONG BIG-TIME !!!

My problem started already on the first day I received the car because there was no manual book and no warranty book in the car. After i contacted Ford Egypt they informed me that I will get both the owner manual and the warranty when I do my first regular service.

I drove 1000km from Hurghada to Cairo and back because Ford Egypt does not have a service center in Hurghada, although they have been promising us since several months that they will open one in Hurghada!!!

So I drove around 500 km one way to get the manual book and the warranty book and after I arrived there I found out that they do NOT have the manual book on stock!!!

I then insisted to meet the CEO of Ford Egypt Mr. Tarik Abdul Latif and his answer was it happens and we are still working on it to print it and as soon as we have it we will send it to you .

In my opinion it is very rude to let me drive 1000 km and in the end I do not find the owners manual and the warranty book ! Besides the fact that EVERY Ford car should be delivered to its new customers with the manual book and the warranty book, they could have informed me that they do not have the books at their Cairo headquarter so I would not have driven all the way from Hurghada to Cairo.

Secondly, a couple of days ago a taxi hit me car at the front and therefore I had to make an order for a few spare parts which are all normal spare parts such as front lights, front bumper, front fender and front wheel.

I was very surprised that none of those spare parts I ordered are available in stock at Ford Egypt Auto Jameel !!!!

What kind of service is that ???

So that means that I have to park my car and that I cannot use it anymore ? Why is it like that always with Ford in Egypt ?

Ok, if Auto Jameel cannot provide us with the spare parts than they should take the car back and give me my money back and there is no need to drive a Ford car in Egypt.

I am very disappointed from the Ford dealer in Egypt , honestly this is a very poor service and I cannot accept it at all.

I need a very quick answer on my complaint and I do insist that if Ford cannot provide us with the minimum service and open in Hurghada and provide us with the spare parts that they should take their car and give me my money back

I am awaiting a quick response from Ford Egypt to tell me when I will get my spare parts!

Jaser Shams


Editors response:
Dear Jaser,

I can totally understand that you are extremely upset with Ford Egypt & Abdul Latif Jameel Auto for not receiving the very important owners manual book and the warranty book.

It is also not acceptable that there are no spare parts available at the dealership, especially that those spare parts are very common spare parts. Therefore Ford Egypt - Auto Jameel should definitely offer you a courtesy car or rental car on their expenses until they are able to provide you with the spare parts.

We will forward your complaint to Ford company and I am sure you will hear from them soon.

Keep us posted with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Ahmed Deif from Cairo - Egypt wrote:
Subject: Opel Insignia engine failure - Disappointing experience with Opel Mansour Chevrolet & General Motors Egypt (Readers letter)

I bought an Opel Insignia car in March/April 2014, engine no. 0088.

We faced a problem and we had to get the engine replaced by the Opel representative in Egypt (Mansour Chevrolet / General Motors Egypt) in October 2014, only six months after the purchase.

The new engine no. is 11419540.

Unfortunately, we are facing the same exact problem now, what should I do to take my money back?

I kindly request a compensation for the loss of time, money and effort.

Very sadly, this was a very disappointing experience with Opel.


Editors response:
Dear Mr. Deif,

we have always been warning our readers and radio listeners from the extremely bad customer service at Opel Egypt (Mansour Chevrolet & General Motors Egypt).

We have always been warning that contrary to what Opel Egypt & Mansour Chevrolet & General Motors Egypt are falsely claiming, all the Opel Astra and Opel Insignia models sold in Egypt MUST use 95 octane fuel.

This is why Opel Egypt & Mansour Chevrolet removed the original fuel octane stickers from the fuel tank cap, and replaced it with an Egyptian sticker saying that the Astra and Insignia can run safely on 92 octane.

We will send your complaint to the Opel headquarter in Germany, and in the meantime we recommend that you and the other Opel Astra and Insignia owners suffering from the same problem would contact the Egyptian Consumer Protection Agency CPA ( www.cpa.gov.eg - Tel: 19588 / +2-02-35380380) in order to file a complaint and take such misleading car dealers like Opel Egypt & Mansour Chevrolet to court.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

John Tadros from Cairo - Egypt wrote:
Subject: Complaint from Mercedes Benz Egypt (CNA) (Readers letter)

Dear Sir,

I am the owner of a B150 Model 2009. I bought it from its original owner couple of months ago and did a full check on the car and based on the generated report, fixed all recommended items. The check was done in a Mercedes service center in Maadi.

On June 1st, 2015, while driving the car, it suddenly stopped responding. On the next day, the car was checked by GAS Service Center (Gesr el Suez) and they identified the issue to be that the Control Unit is damaged and has to be replaced. This replacement will cost us around 25K Egyptian pounds.

I sent to Daimler Germany asking for applying the GoodWill policy since when I decided to drive a Mercedes, my primary motive was the reliability and durability of the car. A control unit is a major component in the car that is not acceptable - by any means - to get broken after 6 years of the car manufacturing date and without any prior notice.

I got a phone call from CNA support in Egypt and I explained my case and they told me that they will check the possibility of applying Goodwill.

To my surprise, the reply I got from them was very frustrating stating that they cannot apply the goodwill because of 3 reasons:

- The vehicle spent 18 Months without entering any authorized service center from October 2011 to April 2013. Also the vehicle spent more than 15,000 KM without entering any authorized service center from April 2013 till June 2014

- Nature of the fault

- Vehicle age

Hence, being a Mercedes owner, I am expecting Mercedes Benz to cover the replacement unit price or at least the majority for the price. I do not see the above reasons convincing for not applying goodwill for a Mercedes car.

Please let me know if you need any further details to support my case.

Regards
John


Editors response:
Dear John,

we will forward your complaint to Mercedes Benz and wait for their feedback regarding your case.

I am a little bit surprised that the Mercedes Service Center in Maadi did not find this issue during the check you did there.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

marwa from cairo - egypt wrote:
Subject: seat leon 2013 spare parts (Readers letter)

Dears,

please i need to know if seat leon had any defects as I will buy one model 2013 highline and what about the spare parts, is it available?
Thanks



* * * * * * * * * * * * * * * * * * *

Ihab Bassioni from Giza - Egypt wrote:
Subject: Change of brand from BMW to Mercedes Benz because of my BMW X1 and 5 series problems (Readers letter)

Dear Mr. Sheta

I would like to thank you for all the support you have shown during the past several months for my two cases with BMW Egypt (Bavarian Auto Group) and Continental Tires in Cairo.

I just wanted to inform you that I have finally gotten rid of my BMW 5 series and my BMW X1 which caused me all that headache, and that I did a successful brand change to Mercedes Benz.

I am glad that I have taken this decision since BMW Egypt and Continental Tires are a hopeless case.

Regards

Ihab Bassioni



* * * * * * * * * * * * * * * * * * *

Yasser from Cairo - Egypt wrote:
Subject: BMW X1 or Mercedes CLA (Readers letter)

Which is better BMW X1 or Mercedes CLA? in terms of problems, operation, facilities and customer service.

Editors response:
Dear Yasser,

both BMW and Mercedes have very good cars. Unfortunately the Marketing & Communication of BMW was not able to provide a locally-assembled BMW X1 for an independent review and test-drive on Egyptian roads.

On the other hand the Marketing & Communication department of Mercedes Egypt was very active and professional in providing all the Mercedes models sold in Egypt for independent reviews and test-drives.

The imported Mercedes CLA 180 AMG is a very good-looking and good-quality car. We test-drove the CLA on Egyptian roads and it proved to drive extremely stable and dynamic on all different road types in and around Cairo. The suspension is very sporty and very dynamic.

We also test-drove the locally-assembled Mercedes GLK 250 recently which left a good impression. But wait for the new Mercedes GLC which will be imported and which we will test-drive in a couple of weeks. Also note that the all-new BMW X1 will be launched shortly.

Some BMW owners were complaining about their tires with the BMW X1, while some Mercedes CLA owners complained about the software problems of the multi-media system.

Facilities and customer service of Mercedes Benz are very good and whenever there are BMW customer complaints sent to us the top management of BMW Bavarian Auto Group, including Chairman Mr. Farid El Tobgui, take personal care of those complaints.

So, stay tuned with us.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

dalia osman from nasr - egypt wrote:
Subject: My Renault Duster endangered my life ! Renault Egypt & Consumer Protection Agency meeting (Readers letter)

أود مشاركتكم مأستي مع رينو الفرنسية :
لقد قمت بشراء سيارة ماركة رينو نوعها داستر 4X2 ،موديل 2015 بتاريخ 24 ستمبر 2014 ،وذلك بقرض من أحد البنوك وأثناء قيادتي السيارة في طريقي للعمل من مدينة نصر إلي القصر العيني علي طريق صلاح سالم يوم 7 مايو 2015 علي سرعة تقريبا من 40 إلي 50 فوجئت بصدور صوت من السيارة من الخلف و خروج شئ من السيارة ونظرت في المرأة الأمامية للرؤية لمعرفة ما حدث وتوقفت بالسيارة نتيجة الزحام علي اليمين لرؤية ماذا حدث لأن السيارة كان تسير بثقل ،ففوجئت هبوط السيارة من الخلف وخروج السوستة الخلفية للسيارة من ناحية الشمال التي تقوم عليها مساعد السيارة مما كان سيهدد حياتي بالخطر وتعرضها للموت ،والسيارة مازالت في الضمان ولم أحقق بها منذ شرائها حتي الان سوي 15 ألف كيلو متر سير.
علي الفور اتصلت بالتوكيل وشرحت ما حدث بالسيارة و التوكيل قال لي أنه سيرسل لي ونش لحمل السيارة متسائلا هل السيارة في الضمان لأن لو السيارة في الضمان ستتحمل الشركة تكاليف النقل ،وتم رفع السيارة بونش ونقلها إلي التوكيل واستقبلني موظف الإستقبال وشرحت له ما حدث عبر عن تعجبه ودهشته وقال لي "ازاي اصلا السوستة عمرها ما تتغير في العربية " وطلب مني الإنتظار لحين قيام المهندس المختص للكشف عن السيارة و بعدها قال لي أن المهندس يقول أن السوستة خرجت من العربية ولا يوجد الجلدة التي تربطها وسوف نقوم بتصلحيها فأجابته أني أرفض تصليح السيارة وأريد استرجاع ثمن السيارة لأنها في الضمان وأثبتت عدم كفائتها وكانت ستؤدي بي للموت وتهدد حياتي لأن الحادث حدث علي سرعة صغيرة ومما كان سيؤدي لانقلاب السيارة لو كنت أسير علي سرعة عالية وأن العربية مصممة للسير في الطرق الوعرة ولكن هذا حدث في طريق عادي مما عرض حياتي للخطر وهذا عيب صناعة وهو ما يثبت عدم كفاءة السيارة التابعة لشركة رينو الفرنسية .
فقال لي موظف الإستقبال هذا ليس من اختصاصي حضرتك تستطيعي الحديث مع المدير وبالفعل قمت بالحديث معه واستقبلني و قال لي "الحمد الله أن حضرتك عايشة لأن السيارة من الممكن أن تنقلب بك وحضرتك عندك حق تفقدي الثقة في التوكيل والعربية وأدرك تماما ما تقوليه ولكن علي حضرتك كتابة شرح للحادث وسأرفعه للمسئول في الشركة و بدوره سيقوم بتشكيل لجنة فنية لمعاينة السيارة وكتابة التقرير فقلت له أني أرفض تصليح السيارة وأريد استرجاع ثمن السيارة فقال لي حضرتك لك أن تكتبي كل شئ ولك أن تتخذي اجرائتك ". وفي اليوم الثالث اتصلت بالشركة وقلت لهم لم اتلقي رد حتي الان ولا استطيع التنقل من غير سيارة ليس من المعقول أن أكون لي سيارة و لا أستطيع التنقل والشركات المحترمة لابد أن توفر سيارة للتنقل لحين حل المشكلة وتم الإستجابة وتوفير سيارة لي .
و ظللت لمدة 10 أيام لم أتلقي رد من الشركة علي النتيجة النهائية وما سيتم الوصول إليه وفي اليوم العاشر تلقيت رد أن الشركة بتقول ربما يكون مؤثر خارجي أنه أثناء نقل السيارة من التوكيل للموزع تم تحميلها خطأ مما أدي لفك السوستة عن مكانها فردت عليه وقلت له "والعميل ماله " وكنت قد لجأت لجهاز حماية المستهلك وتم تشكيل لجنة حضرها ممثل عن الشركة ومسئولين من جهاز حماية المستهلك وبحضوري ،واستمعت اللجنة لأقوال ممثل الشركة الذي قال :"بالفعل السيارة جاءت علي ونش نتيجة خروج السوستة الخلفية عن السيارة ،وبالفعل تم تشكيل لجنة فنية من الشركة لمعاينة السيارة و اللجنة قالت ربما يكون خروجها بسبب مؤثر خارجي أثناء نقل السيارة من التوكيل للموزع " ورد عليه مسئول اللجنة الفنية لجهاز حماية المستهلك وقال له العميل ليس له علاقة بذلك فرد مسئول ممثل الشركة الشركة ممكن تعوض العميل بعامين صيانة مجانا فعلي الفور ردت علي ممثل الشركة وقلت له "هل حياتي تساوي ثمن صيانة عامين مجانا " .
واستمع مسئول اللجنة الفنية لجهاز حماية المستهلك لأقوالي وسألني عن مطالبي وطالبت بإسترجاع ثمن السيارة أو سيارة جديدة بديلة لأني فقدت الثقة في رينو وعلي الفور قرر مسئول اللجنة الفنية لجهاز حماية المستهلك تشكيل لجنة فنية تابعة للجهاز لمعاينة السيارة وحمل الشركة تكاليف المعاينة .وأنتظر الان معاينة السيارة من قبل جهاز حماية المستهلك يوم 2 يونيو المقبل وقرار الشركة واللجنة .
وعليه أناشد جهاز حماية المستهلك بحمايتي كمستهلك من الشركة واتخاذ أقصي الإجراءات معها لأني حياتنا ليست ثمن لخطأ فني أو عيب صناعة أو خطأ في نقل السيارة من التوكيل للموزع ،فلنفترض إني كنت أسير بالسيارة ومعي أسرتي كاملة أو أسير علي طريق سريع هذا العيب كان سيؤدي إلي انقلاب السيارة وكنت لن أعرف السبب .أطالب الشركة بالرد في أقصي سرعة وإسترجاع ثمن السيارة لي وذلك لان السيارة أثبتت عدم كفائتها و هددت حياتي بالخطر



* * * * * * * * * * * * * * * * * * *

Moataz Ali from Cairo - Egypt wrote:
Subject: VW Jetta DSG Issue!!! (Readers letter)

Again I am writing to complain about the service center in obour city in cairo, i went with my 2011 Jetta that has apparently DSG gearbox issue and they denied everything about the recall!!!, what do you suggest me doing?

Editors response:
I suggest that you sue the Volkswagen importer in Egypt (Egyptian Automotive Company & Kayan Egypt) and file a complaint at the Egyptian Consumer Protection Agency. Their website is www.cpa.gov.eg

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Moataz from Cairo - Egypt wrote:
Subject: Problems with Volkswagen Egypt - VW Jetta 2011 DSG transmission failure (Readers letter)

Dear All,
i have 2011 VW Jetta with the infamous DSG gearbox, the car did not run more than 70000 KM and suddenly it is not moving. the car was imported from Gulf region, all services were done at the service center.

i heard that was a recall on that gearbox at the agency, so what would you advise me doing?

Thanks in advance
Regards,
Moataz A


Editors response:
Dear Moataz,

yes, there was an official recall for the DSG transmission of the Volkswagen Jetta, the Volkswagen Passat as well as eleven other models from the Volkswagen group.

You can send us a detailed complaint, including the complete history of your car and your correspondence with Volkswagen Egypt and we will forward your complaint to Volkswagen headquarter in Germany.

In addition to that I recommend you contact the Egyptian Consumer Protection Agency CPA www.cpa.gov.eg and file a complaint against Egyptian Automotive Company there as well.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ihab Bassioni from Giza - Egypt wrote:
Subject: BMW Egypt accuses Continental of damaging my BMW 528i rims during dismantling (Readers letter)

Dear Auto Arabia Online Team / Mr. Sheta

Thank you very much for your assistance and follow-up with my case. I really appreciate your feedback and support.

I would kindly like to inform you that I have received the report from BMW Egypt on the 19th of March 2015. I am very curious to know why it took them so long to reply to me with that report, in addition to the fact that the report stated other reasons for the rim damage than then ones mentioned by Mrs. Shereen (customer care BMW Abu Rawash service center) a couple of days earlier (16.3.2015) when she sent me an SMS and afterwards called me, when she told me that the problem on the rims were because of street bumps.

As a current BMW owner (and very soon ex-BMW owner) I am truly concerned here about the credibility of the Bavarian Auto Group BAG and BMW in Egypt. This is very annoying indeed.

One of the things I saw in the report of BAG is that there is no indication if the tyre pressure was reset or not. As for the first milage line, at 28136 km, I have received this tyre pressure indicator and I have reset the tyre pressure after pumping up the tyres as per indication on the driver side door tyre pressure chart engraved for my 245/45/18.

I believe that BMW Egypt can verify this, if I am not mistaken. Also, kindly note that the last milage in the report, which is 24 km coincides with the rims issue happening and this km was accumulated even with the spare tyre provided by BMW Egypt BAG, since I drove the car as per recommendation of Mr. Hassan Nasser the CS Manager of BAG who has sent you the report.

BAG service team was not authorized to drive my car as per their rules so they changed the tyre and told me to drive it to BMW Abo Rawash which is about 10-12 km from where I live. If you need to see that, I do have a picture of the tyre pressure not resetting even after BMW have installed their spare tyre through their mobile service team in front of my house as well as a picture of the spare tyre that the BMW Egypt mobile service car has provided, and which by the way had a damage as well.

It seems to me that the report that was sent is trying to show a certain system functionality, rather than to give a complete constructive assessment of the situation, for example reset of pressure. Also, kindly note that there is no indication wheresoever stating that when I get a pressure tyre loss, I need to go to the BMW authorized dealer to fill in my tyre, especially since there are only FOUR (!!!) service center for BMW Egypt allover Egypt ! I would like to receive a clarification and correction from Bavarian Auto Group BAG if this is the case.

I believe that it would be highly unpractical if BMW Egypt actually states this, because there are only four BMW service center covering the 27 governorates of Egypt with its 95 million inhabitants.

Besides this, the tyre change happened in an authorized sub-supplier of BMW, according to the manager of this official Continental Service Center in 6th of October (near El Hossary Square). I met the Continental dealer again on the 5th of April, for your info. They told me that they have received an unofficial phone call from somebody at BMW Egypt concerning this case and the main question was, if the Continental dealer had the adequate tools and instruments to exchange a run flat tyre, which was confirmed from the Continental dealer to BMW Egypt. I am not sure then what game is being played here.

Also, kindly note that when I went to the Continental shop again they confirmed to me that the cracks were already there when the car arrived to their workshop and that the cracks were not caused by them.

On a side note, I also would like to inform you that I have filed a police report on the 7th of April at the 6th of October City police station (1st Police precinct), and the police file number is 1841 / Date 7th of April. I did this for several reasons. The main reason is to hand a copy of the report to the Egyptian Consumer Protection Agency CPA to see who’s fault it is: The fault of the Continental Service Center as BMW Egypt is claiming, or the fault of BMW Egypt as the Continental Service Center is claiming.

With this back and forth game played by BMW Egypt, I have more and more conviction that this is a quality issue or the sales of a product that is inadequately presented to the Egyptian market in it is least.

In any case, I am convinced more every day that it was a wrong decision to invest my hard-earned money in this BMW 528i and my other BMW X1 and I cannot wait the day when this case is solved and closed so that I can finally sell my BMW X1 and BMW 528i and trade them in and upgrade for Mercedes S400 Hybrid and a Mercedes GLA, specially since my BMW 528i has been parked at the BMW service center for over 4 weeks now because of this silly problem.

I am so fed up from the BMW brand and have lost so much trust in the Bavarian Auto Group and its customer service, that I did not even care to ask for a BMW courtesy car.

Best Regards
Ihab Bassioni



On Wed, Apr 8, 2015 at 6:21 PM, Readers Letter (Auto Arabia) wrote:

Dear Mr. Bassioni,

In reference to both your complaints dated 4th March and 5th of April, kindly find below the official reply we received from the Bavarian Auto Group on 11th of March regarding your first complaint.

As for your second complaint dated 5th of April, kindly note that our editor-in-chief Mr. Mohamed Sheta received a phone call from the General Manager of BMW Egypt, Mr. Tariq Saad, on 6th of April in which he explained one more time the position and analysis of the Bavarian Auto Group and BMW Egypt, according to which *the damage of the tires occurred because of the unauthorized workshop caused severe damage to the rims during to dismantling of the tires, in addition to reluctance from the driver to fix the vehicle in authorized workshop.*

Kind regards,
Auto Arabia Online Team
www.autoarabia.org


From: Ahmed El Tanahy
Sent: 11 March, 2015 1:08 PM
To: Mohamed Sheta
Cc: Tariq Saad; Ahmed El Shazly; Hassan Nasser Salah; Yahia Kodouss; Khaled Shedid; Hesham Abdelsamad; Walid Kamal; Mohamed Fitian; Ehab Helmy
Subject: FW: Complaint - My BMW 528i has four damaged rims !!! / FW: Readers Letter (AutoArabia.org) - 04.03.2015 06:37

Dear Mr. Sheta,

Regarding the 528i BMW with VIN: DV97363, the tires & wheels were inspected & the following results were yielded:

1. There are cracks in the wheels progressing from inward to outward direction.
2. All wheels had similar cracks in the same direction (from inward to outward direction).
3. The cracks are a result of using excessive force to dismantle the tire from the wheel using non approved procedures.

In addition to examining the wheels & tires, The vehicle was tested by the diagnosis system & the following was retrieved from the central memory of the vehicle:

Mileage/ Km. Warning shown on the central screen
1 28136 Loss of tyre pressure!
2 28568 Loss of tyre pressure!
3 28592 Loss of tyre pressure!

The above table shows that the customer was warned of pressure loss & the content of the warning advised the customer to have the tire fixed. The first warning was prompted @ 28,136 Km then after driving the car for another 432 Km there was another warning @ 28568 Km. after another 24 Km another warning was prompted.

It is clear from the above that further damage to the wheels was expected due to the loss of pressure condition. The vehicle should have been driven to the nearest service center for the proper action.

Based on the above analysis, it is very unfortunate that the unauthorized workshop caused severe damage to the rims during to dismantling of the tires, in addition to reluctance from the driver to fix the vehicle in authorized workshop.



Best regards,


Ahmed ELTanahy
National Service Manager
BMW Egypt




Editors response:
Dear Mr. Bassioni,

it is very unfortunate that you are still suffering from your BMW 528i & BMW X1 and from the customer service you are experiencing with BMW Egypt and the Bavarian Auto Group.

I can surely understand your frustration from the BMW brand and that you not only want to change from BMW to Mercedes, but also that you want to take your case to the Egyptian Consumer Protection Agency to see if BMW or Continental is to be blamed for the rim damages.

We will send your complaint one more time to BMW and Continental AG in Germany to get their official statement regarding your rim damages.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ihab Bassioni from Giza - Egypt wrote:
Subject: My never-ending complaint-story with BMW Egypt & Bavarian Auto Group BAG (Readers letter)

Dear Mr. Sheta,

I hope this letter will find you well.

I would like to update you on the embarrassing responses of BMW Egypt & Bavarian Auto Group BAG, which I have gotten so far.

I have received a phone call from Mr.Hassan Nasser Customer care manager of Bavarian Automotive Company on Monday 8th of March 2015 for picking up my BMW 528i car at my house and exchanging the flat tyre with another one so that I can drive the car to the Abu Rawash workshop.

Amazingly the spare tyre they brought had a slit in it even during dismantling of my old tyre. I have a picture of that.

It seems that even when providing a service, BMW Egypt does not really care nor do they check safety regulations. Anyway, I drove the car very carefully to the workshop.

Upon arrival, I asked for Mr. HESHAM ABDELSAMAD who is the workshop manager. And please allow me to call it a WORKSHOP and not a SERVICE CENTER, this is by no standards a service center.

Again, i went up the stairs to his office and the smile that was on his face changed to a grim. I guess it is part of the recent history I had with my other BMW, the X1.

He told me to go downstairs into the car and he accompanied me inside the car with him driving into the workshop, strangely bombarding me with personal questions, which were none of his business. I guess if we want to get acquainted we could find sometime outside of business hours.

So, with minimal replies from my side we finally managed to get the car on a rack for inspection. After they lifted my 528i the BMW team told me there are no cracks in the tyre. I told them that it would be better if they check my tires not the tyre they exchanged from the workshop which was basically theirs.

Recognizing their mistake they checked my right rear tyre which was on the ground and found cracks. Also they checked the other 3 tires and found the cracks. All cracks were marked with a white marker.

With no further discussion Mr. Hesham came to me and told me that we need to do the police paper work to charge my insurance on it. I declined telling them that there is no way that i would charge the insurance for their lack of quality.

For the next 1 hour i did not see Mr. HESHAM again leaving me hanging around.

The main reason why i also call this place a workshop is that it is seemingly a BMW employees smoking area, which is apparently breaking all the rules of BMW and safety regulations.

Anyway i asked the service engineers what is the situation and they told me the only thing they can do is charging the insurance and i declined politely.

In the meantime when i was standing all by myself the insurance gentleman came to me to bargain asking me what happened and what are the dates. I showed him pictures since January and he was amazed.

He told me did BMW even offer to bare the costs of 2 rims and i bare the cost of the other 2?

I told him that even if they came with such a counter proposal i will never accept it.

He left and miraculously Mr. Hesham appeared telling me with a very bad facial expression that if i do not accept then i will have to wait for the report to be done on Wednesday the 10th of March. I told him it is amazing that you come to a conclusion on who to charge even before there is a report.

I told him also that Mr. Nasser told me there will be a report and i want to wait for that. So from the 8th of March till the 16th of March i got no reply until around 11 am when i received a call from Mrs. Sherin
(customer car Bavarian Auto Group) telling me that the report is out and that the failure in the rims was due to bad driving and street quality, talking only about ONE single rim.

I told her that it is not about 1 rim but it is about 4 rims failure. She corrected herself telling me that all rims were damaged because of road quality. I also told her that if she wants to communicate with me it has to
be done via emails.

On the 19th of March i received an email from BMW telling me that the reason behind the rims failure was due to the fact that it was dismantled at an unauthorized dealer of continental tires, and not due to bad driving or bad road quality as Mrs. Sherin claimed in the phone call.

Now some facts:

1) I believe that BMW has a quality assurance company policy and i believe that the phone call with Shereen was recorded. Either she is lying to me or Mr. Nasser and the report is lying to me.

2) The treatment inside the BMW workshop cannot be any worse from the management side, as far as I have experienced so far with my two BMW cars, the 528i and the X1.

3) Mr.Hesham seems to not really care about being diligent about facts and just wanted to close the case without taking into account the well-being of yet another useless BMW customer, according to my impression.

4) kindly note that my car is fully insured and that I would not need to pay one penny anyway. For me it is now a matter of principle and honesty, and me not willing to accept such unprofessional behavior from BMW employees in addition to not wanting to accept such a bad BMW quality.

5) I insist that BMW Egypt & Bavarian Auto Group would cover all costs and hopefully in the process of solving my customer-service issues with both my X1 and my 528i that some management changes would take place for the sake of regaining my customer-trust with the brand BMW and the Bavarian Auto Group.

6) Owning two BMW cars has proven to be a BIG mistake and I am now considering a brand change and upgrade to the Mercedes S400 Hybrid instead of BMW 528i, and the Mercedes GLA instead of my BMW X1.

Thank you very much for your time reading this and i am just plainly frustrated. BMW RIDE WITH FRUSTRATION AND FORGET ABOUT PLEASURE

Last but not least, I will personally not pay one penny as I have an insurance anyway, but it is a matter of principle!

At the end, if this complaint will not be solved in a professional and customer-friendly way, then it goes without saying that I will change my Bavarian Auto Group insurance company (which charges me annually 25.000 LE
for my 528i and 18.000 LE for my BMW X1) anyway, and I will even sell my BMW 528i and trade it in for the new Mercedes S400 Hybrid, in addition to selling my recently-bought 2014 BMW X1 with only 10.000km on its clock and exchange it with a new Mercedes GLA for my wife, as obviously Mercedes Benz Egypt offer a much better and much more customer-friendly after-sales service than BMW Egypt and the Bavarian Auto Group.

Ihab Bassioni



* * * * * * * * * * * * * * * * * * *

Nadine from Cairo - Egypt wrote:
Subject: Opel Astra 2015 Hachback Questions (Readers letter)

Hello,
I have the following questions on the Opel Astra Hatchback 2015 model:
1. What Octane does it operate with? 92 or 95?
2. I am hearing that there are issues with the Gearbox, could you tell me if there are still issues or was it fixed? Can you confirm or deny this info?
3. I heard that the Opel service centre is not that good and some people have had bad experiences with the service centre in Egypt, can you tell me about that?
4. I also heard that the spare parts are way too over-priced. For my own survey, could you tell me how much the headlights cost for example so I could be able to compare it to other prices and know if they really are more expensive than other cars in the same class and category?
5. Is there a burgundy or dark blue colour from the car here in Egypt?
6. If the Audi A1 is also a possibility, would you suggest looking into that or not? Comparing prices of spare parts, manufacture defects possibilities (gearbox issues and the link), the service centre professionally and efficiency (because I also heard the Audi service centre is one of the worst in taking time and money) and of course taking into consideration the price difference, if it is worth it.

Looking forwards to your feedback,

Thank you!




* * * * * * * * * * * * * * * * * * *

Hani from Cairo - Egypt wrote:
Subject: 2010 Opel Astra vs 2013 Peugeot 208 vs 2006 MINI (Readers letter)

Need an expert opinion on this, i want to know if i should buy a 2010 opel astra with 50,000 KM, or a 2013 Peugeot 208 with 65,000 KM, or maybe something older like a 2006 MINI. i would appreciate it if you also said why ! thank you.


* * * * * * * * * * * * * * * * * * *

Ahmed Abdo from Cairo - Egypt wrote:
Subject: Renault Captur TCe 120 - Does it need 92 or 95 fuel octane? (Readers letter)

Dears,

I just want to know if the fuel octane used in the Renault Captur TCe 120 is 92 or 95. I am still investigating to see if I would buy one and making comparison with other similar cars. So I would appreciate it if you can respond as soon as you can.

Thanks



* * * * * * * * * * * * * * * * * * *

mahmoud from Cairo - Egypt wrote:
Subject: Ford Fusion 2015 sold by Ford Egypt Auto Jameel (Readers letter)

Hello Guys,

Would you please test drive the new 2015 Ford Fusion, i have checked the new 1.5 Ecoboost engine, and it uses Regular octane 87. Is this true?

What do you think of it. and how is Autojameel doing for the after service. i think that two years warranty is not enough. the Fusion includes four years service plan in all other countries.

thanks



* * * * * * * * * * * * * * * * * * *

Zm from Cairo - Egypt wrote:
Subject: Complain against Audi Egypt (Readers letter)

Dear Sir,

please try to help me to deliver my voice and to take my right from Audi Egypt as a part of my car burned because of them ; from around 3 month I took my car there to change the front part of the car and to change one door of the car and to repair some scratches ,it stayed there three weeks and I was driving the car when I left it to them as nothing mechanically or technically was not working efficiently .

i bought my car from 2.5 years brand new it was not used before model 2012 .

Really it is a good car and it is only defect consuming oil quickly but this is a common problem in Audi . But When I took it from Audi service center and I have all the supporting documents to prove my words , after 4 hrs with no warning we found the same part we changed at their service center was flaming and then fire started to burn the car and I was inside the car driving and I have 2 kids one 10 years and the other 4 years and I started to scream from panic and I stopped the car and went out of the car starting to save my children and people in the street helped me and then they started to put off the fire and u cannot imagine the scary moments I lived with my kids to the extent that my smaller kid was having nightmares for a while.

And it was 10 pm when we finished putting off the fire before it reach the motor . Then I had the mobile number of one of the employees there I called him he did not answer so I sent him a message told him what happened. and then we started to search for a crane to take the car from the street and finally we found and all that I have my kids with me till we finished this ,it was 2:30am.

then next day at 11:30 we found mr mohamed whom I called and sent a message to him from Audi called me and I swear before he asked me about us he told me it is not our fault,so I started to shout as he did not even see the car or he did not check about our safety .

Then I told him it is your fault and I am sure and I will get it to u then we moved the car again with a crane to them and I told them I want to talk to the CEO as you exposed our life to danger and you must have checked the car before we took it and that they must be caring for the clients but they refused even to tell me the name even of the CEO and after many trials to find the top management or a decision maker I did not reach anything except when I googled and I found that the CEO is living abroad and then I started to try any solution satisfying my needs since 2 month with no use and finally when they knew that I made a complain to the consumer protection authority they started not to answer my phone calls and finally the employee and I have her name told me as you complained us the after sales manager is telling you no calls between us and let us see if you are going to take any of your rights!!!!

Then I started to post on FB and post on their page AUdi Egypt so they deleted my posts and blocked me so I called them with not telling me my real name so as to answer me and I asked about the one who is responsible for their page and they gave me a lady from the marketing department I asked her about her name first she did not want to introduce herself and then I insisted to know the told me Heba from marketing so I told her that they should have transparency and do not delete my posts on their page then she hanged the phone while I was talking.

Is that the attitude I should expect from AUDI so why shall I pay this amount of money in a car I got it for its safety terms and conditions and also for after sales services because these are more important than the car itself I am so frustrated and disappointed from what I faced and still facing from the ignorance if them and also the mother company in Germany as I sent them 5 emails with no response!!!

please try to feed me back as the car is there since 2 month and I did not expect that from them and I am afraid if they have changed anything in the car to change the main reason for the fire as I do not trust them anymore.


Editors response:
Dear Zm,

the Egyptian Automotive Company & Kayan Egypt which represent Audi, Volkswagen and SEAT in Egypt has unfortunately lots of unsatisfied Audi, VW, and SEAT customers in Egypt.

We will forward your complaint to AUDI AG headquarters in Germany and I am sure you will hear from them soon.

Keep us updated with any developments with your complaint.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ihab Bassioni from Giza - Egypt wrote:
Subject: My BMW 528i has four damaged rims !!! (Readers letter)

Dear Mr. Sheta

Firstly, I would like to thank you again for the great support and effort that your esteemed organization has shown to help me resolve my the run flat tires problems of the BMW X1 of my wife, and the swift reaction the top management of BMW in Egypt have shown due to your pursue. I am already in debt.

Now, unfortunately I have to share with you a different story which happened to me about 1 month ago with my other BMW, and I could not come forward to you earlier due to a family loss.

About 1 month ago, I was on Fayoum Road, coming back to Cairo, expected distance was less than 30 km to my destination. All of a sudden, I felt that there was something wrong with the handling, the acceleration and the sound of the car. I parked on the side, and I found out that I had a flat rear right Tyre. That is the beauty of run flats on my car, although, I got no indication or warning sign whatsoever from the run flat system that there is an issue.

So, I switched my destination to the Continental dealer in 6th of October, which was anyway nearer than my original destination. I got there, and upon arrival, the run flat was fully destroyed. I said to myself, that this run flat system is amazing and it actually saved me a lot of trouble.

At the Continental dealership, the gentleman assured me that they have the Tyre size, and I thought that life is smiling back at me. At that moment, I was still thinking that I made a great investment in BMW.

When the gentleman dismantled the Tyre you could see that the run flat was split in 2, fully destroyed. The gentleman told me that he would like to check the rest of the tires, since he is noticing that the tires are 2012. I told him OK, since we are in 2015, it would be better to change all tires, just to be safe, although expiry was not reached yet. By the time this discussion was taking place and I did my payment for the 4 brand new Continental tires, which is a fortune btw for a 245/45/18, another gentleman came to me to show me something jaw dropping.

The rim on the back right side, which had a flat Tyre, had 3 big cracks from the inner lip of the rim. The outer rim did not have a scratch. This means that if you do not dismantle the Tyre, you will never see it. He told me the best thing now is to go to the BMW to see how to solve this. In the meanwhile, another gentleman was dismantling another Tyre, and I WAS SHOCKED.

Another 3 cracks in the back left rim. I asked the gentleman to check for all 4 tires, and ALL OF THEM HAVE CRACKS on the inner lip of the rims. ALL 4!!!

He told me I should be happy that this happened here, since if we would not have taken the decision to change all 4 tires, I could have been in life danger.

He suggested the following: U should keep the old tires on the rims and he was kind enough to give me an old Tyre for my back right side, which was run flat but was slit so it would just help me to get home, which is about 10 km from where the Continental Agency is.

I have taken pictures, which were taken when I was at the dealership, and I have captured a video. Please notice that only after re-installing the tires, the tires run flat indicator started to work again.

Now, a couple of things that I would like to share with you are as follows:

1) My car is fully insured through Bavarian Auto.
2) I have talked to a couple of friends. One of them used to own a BMW 535i and he had the same issue. He told me that many of his friends who own 528 and 535 faced that issue because the rims are not designed for the engine/run flat/road conditions that we have in Egypt. Also, another friend of mine who owned an X6 had the same issue. Both of them were not surprised at all of my story, yet both of them never bothered to raise that topic with BMW.

I am so disappointed in my purchase, not only is BMW a role model of lack of quality in Egypt, but they have actually endangered the life of my FAMILY and myself with such a malfunction. I am not sure if something like this would have happened in Germany what would have been the reaction. ALL 4 RIMS cracked from the inside. Even a highway bump would not do such a damage to all 4, or at least would leave trace on the outside surface of the rims.

I hope for your assistance and support, since I really do not know what to do.

Best Regards
Ihab Bassioni


Editors response:
Dear Mr. Bassioni,

it seems you are really having bad luck with your BMW X1 and your BMW 5 series, although usually BMW AG builds very good cars in Germany.

Since the BMW Egypt management is now very busy with Geneva Motor Show and the upcoming AutoMech Formula Motor Show, we will, just like we did with your previous complaint, send it directly to the top management of the Bavarian Auto Group.

I am sure that the chairman of BAG, Mr. Farid El Tobgui, and his BAG team will take excellent care of your complaint just like he did over the past few years with all the complaints of BMW and MINI owners we sent him before.

Kind regards,
Editor



* * * * * * * * * * * * * * * * * * *

Mubarak from Riyadh - Saudi Arabia wrote:
Subject: Renault Duster Problem New Cars (Readers letter)

Dear Sir/Madam, Date: 17/02/2015

I am one of your Renault Valued Customer, holding Renault Duster No. Plate: 6810-JDJ, Purchased from Gulf Advantage Co, Riyadh – Khurais Road, May 2014. (Mubarak Shaik+).

Since, I purchased I was faced lot of problems and still exist, which is recorded in Chamber of Commerce as well as in Renault Maintenance Record, after get support from France Sales Team, the respective department (Mr. Santos Raj Kumar-General Manager of Renault After Sale and Service Section) involved and give me attention for solution but as a customer I am not satisfied because of same problem which I mentioned in my car still exists, several days they keep my car for repair, after repaired same problem exists.

So, I am seriously asking as a customer please involved my case and solve the problem by either change car or do the need full to get read out of this problems. Really I am very much upset.

Problems:
1) While stop in signal Warmer Heater Error and rise up automatically without doing anything.
2) While stop in signal jerk in break.
3) Air Leak While driving – Weather Strip problem.

I want to bring something your knowledge, that i visited last 3 days your workshop, for having car problem which is since beginning and you have to check your record how many times the new car was visited for repair.

For your kind attention that once i visited your workshop Mr. Zahran send your qualified engineer with me for testing the car along with me after they were suppose to issue the courtesy car, suddenly they changed their mind, i was there for more than 1 hour in your workshop, while leaving from there Mr. Nidal wants to check my car again whereas i was having appointment.

Sir, you have to understand customer situation and trained your people to deal with the customer in right way with customer satisfaction not to waste time.

Sir, Several time same issue is going on your workshop, only checking car with many technician finally no proper result.

So, Please be noted that now almost 10 months, several visit for the same problems i am facing, you should know that if anybody buy new car means should not have problem, but in your company i noticed after sale is very worst condition dealing with customers.

Moreover, as per your authorized employee said to me that he will arrange another car till your car fixed properly either fixing 100% or will have permanent solution, how come he do not know the company rules before telling such words to customer.

Hence, my final request is that either arrange one car till you fix my car or let me get help from other source, i am informing you this because i always respect dealing in legal way, but your company is playing with customers which will have bad impression on sales as well as bad name in the market due to such slackness in After Sales Team.

Thanking you,



* * * * * * * * * * * * * * * * * * *

Mohamed fawzy from Cairo - Egypt wrote:
Subject: Mercedes C180 engine (Readers letter)

Is the c180 2014 motor the same as the c180 2015, in other words what petrol is recommended for the 2014?


* * * * * * * * * * * * * * * * * * *

Jaser Shams from Hurghada - Egypt wrote:
Subject: Horrible customer service of the SEAT-AUDI-Volkswagen dealer in Egypt (Kayan & Egyptian Automotive Company) (Readers letter)

Dear editor,

Last December 2015 I decided to buy a new Seat Toledo, a decision which I am now regretting.

Before I bought the car I called the SEAT-Volkswagen-AUDI importer (Kayan Egypt / Egyptian Automotive Company) to ask them if there is an official Seat dealer and service center in Hurghada (Red Sea), otherwise I would not buy the Toledo since I live in Hurghada and not Cairo.

They confirmed to me that there is an authorized SEAT dealer and service center in Hurghada called Easy Way Automotive, which is even listed on their official website www.seategypt.com

And because they confirmed to me that there is an official and authorized Seat dealer and service center in Hurghada, I agreed on buying a SEAT Toledo from the official SEAT dealer Easy Way in Hurghada.

From the first day I am facing problems. My Radio CD player media system needed a code so I can use it. I went to easy way and to my huge and unexpected surprise they informed me that they can only get the code with a special Seat Diagnostic & Investigation Computer, which the still do not have. I had to drive 500 km from Hurghada to Cairo and another 500 km back to Hurghada just to get my CD code installed in the car so that I could finally use my Radio and CD player.

Another annoying thing is that since I got the car and there is a strange noise in the car. I went to Easy Way and they checked the car and they found out that the rubber between the gearbox and the chassis needs to be changed because it has a fault.

This is when we started the next problem because the SEAT dealer Easy Way does not have the computer, which in return means if I want to change it under my warranty I have to drive to the main SEAT dealership of Kayan in Cairo again. Otherwise EASY WAY will get me the spare part from Cairo and I have to pay for it !!!

For sure I will not drive to Cairo again and I had to pay 800 LE ( approx. 90 Euro ) to change this part and I do have the invoice with me that it has been changed when the car only drove 7300 Km.

First of all I am not getting a new car to face problems with it from the first day, second I am not getting a new car with warranty to pay money to fix it when there is a manufactory problem in it.

I made a complaint ( complaint no 219205 ) at Kayan Egypt by calling them and they informed me that they will call me back in 48 hours. Of course nobody called me.

I sent an email to them on the 12.02.2015 and there was no respond till the 15.02.2015. I sent a second e mail to them on the 15.02.2015 and finally somebody from Kayan Egypt called and the lady on the phone told me that the SEAT dealer Easy Way does not have the Diagnostic & Investigation Computer for Seat and if I do need to do any investigation or anything I have to drive to the SEAT service center in Cairo or Alexandria where they have such a computer.

When I expressed my surprise and anger that the SEAT dealer in Hurghada does not have the diagnostic systems needed for the regular and irregular services, that unfriendly customer-service lady told me that this is something internal between Kayan Egypt and Easy Way why they do not have the investigation computer. She also told me that if there is anything needed to be changed under the warranty they cannot do it in Hurghada because they do not have the computer in Hurghada and that I have to do it in Cairo. She also asked me that I should not write in my e mail that I am expecting from Kayan Egypt to answer me in 48 hours and that I should be more patient.

She was completely unprofessional and does not have a clue about customer service .

I want to know how come Kayan Egypt is promoting Easy Way as an official partner and authorized Seat dealer and service center and does not provide them with the necessary software & hardware systems, the Seat spare parts and the accessories so they can offer their clients a professional and respectable

I really do not understand how an importer for the renowned brands SEAT-Volkswagen- AUDI in Egypt is not providing its authorized SEAT service center in Hurghada with the needed tools to serve their clients who live and work in Hurghada which is 500km away from the capital ????

How come this unprofessional SEAT customer service lady who called me is telling me if I want any service I can drive to Cairo (500 km one way) or to Alexandria (750 km one way) to do that ??? On which planet is this incompetent SEAT lady living?

How come I get a new car and it is only 2 month old and it has a default and to fix it I have to pay money ??? Where is my warranty ???

I am really sorry to inform you that this is the poorest customer service I have ever seen in my life and I just cannot believe it. In addition to that, why did nobody inform me that all the needed service tools are not available at the official SEAT dealer Easy Way in Hurghada before I bought my car ??? I swear I would have never bought the car if there is was no professional and competent service center in Hurghada.

I was thinking that by getting a Seat that I would deal with a very well-known name and that I will get the best service because I know what Seat offers for a service for example in Germany, and that Seat is indeed a big name in Europa and the whole world. But in Egypt, I am sorry to inform you that Kayan Egypt is destroying this well-known name.

I am asking SEAT Spain to give orders to SEAT Egypt to provide Easy Way with all the needed Diagnostic & Investigation Computers and spare parts and accessories so they can offer us the minimum of service here in Hurghada, which is 500 km away from Cairo.

I am expecting to receive a clear and convincing explanation from both the SEAT headquarter in Spain and as well as from the SEAT importer in Egypt (Kayan / Egyptian Automotive Company)

Jaser Shams



* * * * * * * * * * * * * * * * * * *

mostafa khalil from cairo - egypt wrote:
Subject: Peugeot 508 (Readers letter)

i am thinking of buying 508 2015 could you advice me about its handling, petrol type, ride comfort, aftersales service and its resale value?


* * * * * * * * * * * * * * * * * * *

Mohamed fawzy from Cairo - Egypt wrote:
Subject: Mercedes c180 2014 vs c180 2015 (Readers letter)

Dear Editor,

Firstly I would like to thank you for your quick replies and compliance, u have been supportive and its truly appreciated.

Finally i made my mind and am going for the c180 but am quite confused between c180 2014 with mileage 3000 km and the brand new c180 bearing in mind that the 2015 uses only ron 95 as i heard, which is not practical in our country.

Does the 2014 also requires ron 95. If u were in my shoes which car would u go for?

Once again thanks for ur continous support and advice



* * * * * * * * * * * * * * * * * * *

Ahmed Mazhar from cairo - Egypt wrote:
Subject: Chevrolet Cruze transmission failure (Readers letter)

قمت بشراء شيفروليه كروز2010 و أقوم بجميع الصيانات في موعدها و في 2013 حدثت مشكلة في الفيتيس و قمنا بتغيير الفيتيس لدي منصور و تحملت جزء بعد مفاواضات و تحملو ثمن الفيتيس و لكن في الأسبوع الماضي حدثت مشكلة في الفيتيس و في التوكيل اخبروني أن كمبيوتر الفيتيس يحتاج تغيير و يريدون ان يحملوني كامل التكلفة 15000ج.انا في كارثة حقيقية و أريد المساعدة حيث أني أقوم بأي صيانة لدي الوكيل فهل يعقل أن جزء هام في السيارة يبوظ في هذه المدة القصيرة بلا أي ذنب مني .واضح غنه عيب صيانة .السيارة الأن لدي الوكيل و لا أعرف ماذا أفعل.


* * * * * * * * * * * * * * * * * * *

mohamed from cairo - egypt wrote:
Subject: Skoda Octavia A7 1.4 TSI - Is 95 octane a must? (Readers letter)

هل استخدام بنزين ٩٢ يؤثر على موتور سكودا tsi 1400
واذا كان هذا صحيح ويجب استخدام ٩٥ فهل هناك طريقة لاستخدام ٩٢ نظرا لعدم استخدام ٩٥ نظرا لتكلفة العالية
وشكرا



* * * * * * * * * * * * * * * * * * *

Mohamed Hashish from Cairo - Egypt wrote:
Subject: Seat Leon vs Renault Megane (Readers letter)

Hi, I am in process of buying a new car to my wife, and we are confused between Seat Leon and the new Renault Megane, Could you please help with listing the prons and cons for both in terms of after market service and car performance. Also, it has been mentioned the doubts regarding the fuel demands for the new 1.2 TSI engine for the Leon, that it needs the octane 95. Thanks for your advise.


* * * * * * * * * * * * * * * * * * *

F Salem from cairo - egypt wrote:
Subject: Chevrolet Cruze 2010 gearbox problems (Readers letter)

Dear Sir/Madam,

I own a 2010 chevrolet cruze 1.6LS with the odometer reading 81,000km. I have undergone all service checks at the main dealership and as recommended by them changed the automatic transmission oil at 45,000km. About two months ago the automatic gear shift got stuck with some other electrical commands and I had to replace the body control module. Two days ago I started having problems with automatic transmission again and have now been informed by the dealership that I will need to replace the gearbox. I have done alot of research and understand that many owners of chevrolet cruze 2010 models have witnessed the same problem and that manufacturing errors might be the reason. My research also showed that GM has had extensive recalls due to manufacturing errors on the chevrolet cruze. How do you propose I hold GM Egypt responsible. I would very much appreciate your recommendations as not to incurr the full cost of gearbox replacement.

Thank you And best regards,

F Salem



* * * * * * * * * * * * * * * * * * *

Ahmed Derbala from 6 October - Egypt wrote:
Subject: Is there any gas station selling RON95 from Gouna to Cairo? (Readers letter)

I am planning to go to al Gouna with my C180 W205 which is restricted to RON 95 only.

I am not facing any problem as far as I am in Cairo.

I need to know if there is any gas station has 95 octane gasoline available wether in Hurghada, Gouna, Zaafarana, or Ras Ghareb.

If not, I need to ask you about NOS formula octane booster which raises the RON by 3.1.

It is expensive but I think it will do the job with RON92.

What is your opinion?



* * * * * * * * * * * * * * * * * * *

Mohamed fawzy from Cairo - Egypt wrote:
Subject: Comparison between BMW 316 and Volvo S60 (Readers letter)

Dear editor,
Am seeking ur advice about which car is better the s60 or the 316 in terms of aftersale service, resale, driving dynamics, better suspension on our roads, reliability, space and recommended petrol to be used and the consumption.
Thanks for ur compliance


Editors response:
Dear Mohamed,

if we compare the BMW 316i and the Volvo S60 sold in Egypt in the following points then it would be as following:

Aftersales service: BMW 316i
Resale: BMW 316i
Driving Dynamics: BMW 316i
Better suspension for our roads: Volvo S60
Reliability: BMW 316i
Space: Volvo
Recommended petrol: BMW 316i can work with 92 octane, Volvo S60 should use 95 octane

Although Volvo Egypt Ezz El Arab has tried hard to improve its reputation and aftersales in Egypt, I would probably still prefer the BMW 316i, mainly because the Chairman of the Bavarian Auto Group has improved the aftersales and customer service significantly over the past few years. And if you are a dynamic driver who prefers dynamic driving, then you have no other choice than the BMW 316i.

Nevertheless, I recommend that you test-drive both cars yourself. We will therefore forward your contact details to Volvo Egypt and BMW Egypt so that they can arrange a demo-drive appointment for you.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

DiefAlla A.DiefAlla from Cairo - Egypt wrote:
Subject: Volvo Ezz El Arab want 10.000 LE extra for my S80 GPS system (Readers letter)

Dear Editor,

I bought a new Volvo S80 model 2015 high line that include GPS and internet. I go to website and download maps for free but it is not install on my car.

Before that Volvo Ezz El Arab said after few month the Egypt map will be installed on my car.

Now I called Volvo Ezz el-Arab and Ms. Shahira told me that it would cost 10.000 LE to activate GPS maps.

I’m not sure if that is ok or not, because I bought the car with navigation option.

Can you help me …. Thanks.


Editors response:
Dear DiefAlla,

if you bought your car with the GPS Navigation option then you should NOT pay any additional money for the maps and insist on getting the maps free of charge as it is part of the car price.

Keep us updated with your case.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

mahmoud eldeeb from mansoura - egypt wrote:
Subject: New Nissan Qashqai - 92 or 95 octane? (Readers letter)

Dear Editor,

should the all-new 2015 Nissan Qashqai 2015 should use 92 or 95 octane?

Especially since all Nissan dealers and the official Nissan Egypt brochure say it can use 92 octane safely.



Editors response:
Dear Editor,

should the all-new 2015 Nissan Qashqai 2015 should use 92 or 95 octane?

Especially since all Nissan dealers and the official Nissan Egypt brochure say it can use 92 octane safely.

Dear Mahmoud,

the all-new 2015 Nissan Qashqai sold in Egypt MUST use 95 octane. The information they tell you at the Nissan show-rooms and in the Nissan Egypt brochure is not correct, so that they can sell the car in Egypt !

Otherwise nobody would buy the car, especially since the 95 octane gasoline is three times more expensive than the 92 octane fuel.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Basma Ashour from cairo - Egypt wrote:
Subject: EIM Renault Abu Rawash service center in Cairo - terrible! (Readers letter)

Hello,

I own a Renault Logan 2013 automatic car, something went wrong with it and i contacted the EIM service center to send me someone to fix it.

Before coming the mechanic asked me on the phone whether i made all the regular maintenance at the service center or not, because simply if i did not do that he would charge me 150 LE just to come.

I was in a hurry so I told him just to come. As for the maintenance, i did the 5000 one with them but after that we only needed to change oil so it did not require me to go to the service center!

After he came they could not find out what was the problem with my car and asked us to take the car to the service center.

So we went and over there they made an issue just because we have not done the regular maintenance there and they refused to do anything about the car before they prepare a report about the car, which should cost 550 LE!

We took the car back just because of this attitude! To me this is simply milking us for money. They want me just to pay 700 le before even knowing what is wrong with my car!

Noting that I would really like to know if there is another trusted service center that I can take my car to, at least one that does not aim at purely taking whatever cash they can get from me!

My car is still not even 2 years old and if this turned out to be a manufacturing problem this will be a serious issue!

Thanks in advance for your help.



* * * * * * * * * * * * * * * * * * *

Fathi Aref from cairo - egypt wrote:
Subject: Complaint Bavarian Auto service center in Almaza & BMW 316i (Readers letter)

Dear Editor,

I did my usual maintenance at the Bavarian Auto Group service center at Alamaza near the Cairo airport.

My appointment was at 9am .. and the Engineer informed me that I will get it back at 1.30 pm.. and I stayed till 3.30pm without taking my car although I was asking him repeatedly .

At 4pm ..he asked me to pay and receive the car .. hence it was the disaster as I searched for my car outside and did not find her .. and after 10 minutes they found it opened beside the center ..outside the place ..and very dirty !!!..

I showed it to the service center manager and asked to investigate this case .. he promised to do and inform me by the actions taken .. and a girl from the customer service promised also to escalate the complaint .. but unfortunatlly nothing happened as expected ..

I am sending this e-mail to you to take the proper action as I still have trust in the BMW Egypt management in Egypt ..

no need to say that lots of problems might happened if I did not find my car after giving the receipt to security ..

Regards ,,
Fathi Aref



* * * * * * * * * * * * * * * * * * *

Muhammed Magdi from Cairo - egypt wrote:
Subject: Skoda Rapid - any defects with this car? (Readers letter)

I am about to buy Skoda Rapid 2015, I want to know mainly the car defects as I have heard a lot about this car. please reply quickly


* * * * * * * * * * * * * * * * * * *

Mohamed sayed from Giza - Egypt wrote:
Subject: VW Passat 2015 able to use 92 octane? (Readers letter)

could you please advice if the Volkswagen Passat 2015 able to use 92 octane or if it should use 95 octane only?

Editors response:
The all-new Volkswagen 2015 Passat with TSI engine, just as any other Volkswagen model with TSI engine, MUST use 95 octane in order to operate safely!

* * * * * * * * * * * * * * * * * * *

Amro Hasan from Cairo - Egypt wrote:
Subject: Top cars in local market list (Readers letter)

I noticed that most of the readers questions are about advising on which car to buy among many alternatives.

Why would you not compile a list of your recommendations with segments of price range?

Make it top 10 for each price range. And keep that list reachable and updated for reference.



Editors response:
good idea, Amro.

We will consider having a list with the Top 10 and another list with the worst car models in each segment, in addition to having a list with the Top 10 car importers/dealer and another list with the worst importers/dealerships in Egypt.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

amira emam from cairo - egypt wrote:
Subject: Audi A3 hatchback or Volvo S60? (Readers letter)

I am choosing between Audi A3 (hatchback or sedan) and volvo s60, need ur recommendation.

Editors response:
Dear Amira,

you cannot really compare both cars with each other, as they belong to different price and size categories.

If you give us more information about your budget and on how you will be using your car (driving downtown only, or long daily trips, or travelling outside Cairo, etc.) then we will be able to give you a better and tailored advice according to your needs, especially since there are many new and interesting German and European car models currently being launched in the Egyptian market.

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Mohamed fawzy from Cairo - Egypt wrote:
Subject: Cannot make my mind - Audi A3 vs Golf 7 vs VW Passat vs Octavia A7 (Readers letter)

Hi am in deep need for professional advice about which car to buy, the audi a3 or the golf 7 or the passat or the ocatavia a7. Could u please justify to me ur choice and thanks for ur compliance

Editors response:
If you do not mind using 95 Octane then I suggest you wait for the all-new 2015 Volkswagen Passat (new shape), which should arrive to Egypt during the next few weeks.

If you only want to use 92 Octane, then you only have the Skoda Octavia as an alternative as the Audi A3 and Golf 7 with the modern TSI engines MUST use 95 octane.

In any case, the Skoda Octavia is a good choice.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

passant omar from cairo - egypt wrote:
Subject: buy a car with a budget of 180000 (Readers letter)

Dear Editor ;

i need to buy a car with a budget not more than 180000

I am thinking of :

nissan juke 2015
opel astra 2015
kia soul 2015

which is the best among them and if there is other options with this budget

waiting for your quick reply



* * * * * * * * * * * * * * * * * * *

Ashraf from Cairo - Egypt wrote:
Subject: The New Peugeat 508 (Readers letter)

I am planning to buy the new 508 face lift and not sure about their new engine running on petrol octane 92 as the agent claims.

Especially that the new engine is Euro 6 emissions compliant while the old one was Euro 5 emissions compliant same problem with the new Mercedes Benz engines.

Appreciate your feedback and what alternative car can be considered runs on octane 92 and still the same budget of the 508 Highline.



* * * * * * * * * * * * * * * * * * *

Ahmed from Cairo - Egypt wrote:
Subject: 95 octane fuel (Readers letter)

Dear editor,
I am in the market for 2 cars.after deciding on the. New c class the 95 octane problem came up so I am probably going to go for a used 2013 c class if mercedes benz do not solve their problem.actually my problem with the car is not using 95 octane fuel but rather the effect this problem will have on the resale value as you know the Egyptian market has a way of branding a car as a success or failure on very irrational reasons.anyway all car salespersons are advising me to stay away from the new c class as they predict it will have a very bad resale value as long as this fuel issue is not solved. I was also planning on buying a new 2015 qashqai just released in Egypt this week for my wife .it has a 1.2 turbo engine.the company brochure specifies 92 octane fuel but when I looked at the fuel tank flap on the car it said 95 octane?????which should I believe???? We need your advice to buy or not to buy??? And in my opinion as long as 95 octane fuel is more than twice the price of 92 octane then you will always have a high probability of buying 95 and finding it less than 90 octane if tested.all over the world the price difference is less than 10 %anyway this issue needs to be addressed seriously either the prices are made close or car importers should only import 92 octane specked cars like BMW is doing if they want to keep on selling.anyway can you tell us if mercedes is going to do anything for this problem or will they risk a loosing a lot of customers as already a lot of ppl are canceling their c class reservations and can you tell us through your contacts in nissan if the new qashqai requires 92 or 95 octane? Thanks



* * * * * * * * * * * * * * * * * * *

Jaser Shams from Hurghada - Egypt wrote:
Subject: El Masria show-room selling used KIA Rio as new car! (Readers letter)

Dear Auto Arabia,

I want to warn all your members and readers from dealing with El Masria Lel Sayarat show-room in general and the El Masria show-room in Hurghada in specific!

As I mentioned before I bought the Kia Rio 2015 ( shit car by the way ) from the El Masreya show-room in Hurghada and I paid the money in cash.

Since I got the car I am only facing problems as all of you can see in the report from Kia attached in my complaint.

El tabloh lazem yetfak that we can fix all the noise coming from the dashboard, I was told by the KIA engineer of Abou Hatta in Hurghada.

I also got a biiiiig engine problem. In the end I told Masreya show-room I do not want the car and I want my money back. They refused and for sure.

When my friends arrived at the show-room to support me, el Masreya gave me my money back but kept 4000 LE. They explained keeping the 4000 LE by the fact that I used the car for a couple of days and that they would put the car again for sale in the show-room with a 4000LE-reduced price because of the 500km I drove with the car.

The big surprise is that they put my car again in the show room and started to sell it. I even sent one of my friends to check it and they were selling it with the normal price, not a 4000LE-reduced price !!!!

And when he asked why does the car have 600 km on it they answered because the car came from Cairo to Hurghada driving and not on a truck. (by the way: I live in hurghada )

What the hell are they doing ??? How can I warn everyone from not getting this car ??

Please advice me ?? I am afraid that anyone else would buy this faulty car . All of you will find the chassis number in the pictures I have attached in my complaint! Do NOT but this car and avoid buying any cars from the Masria showrooms !



* * * * * * * * * * * * * * * * * * *

Eamon from cairo - Egypt wrote:
Subject: I am confused: Mercedes C-Class or BMW 316i? - Volvo S60! (Readers letter)

I am a very confused car buyer at the moment. I have a code to for the new Mercedes c180 2015 model or bmw 316 (or even 320) however have to take the following into consideration:

- mercedes-benz issue with the 95 octane and how do I know if even I use 95 octane in Egypt this will not damage engine
- bmw has terrible after sales service
- is bmw prone to more issues in general than mercedes
- re sale of BMW is not great

I am very confused and would like to know what you think how to weigh up my options...... Both are great looking cars (my heart slightly more to the new shape c class)

Please help and please do not suggest MINI Countryman as I have a family and need space.

Thanks



Editors response:
Dear Eamon,

Yes, I agree with you that BMW Egypt currently has a terrible after sales service according to the complaints we have received lately. I also agree with you that they have failed over the past few years in improving the resale value of the BMW cars in Egypt and the perception in the Egyptian market that BMW cars always have a lower resale value then their main competitors, due to the lack of professional marketing and image campaigns and also due to the lack of professional marketing & communications experts inside the company.

And although I am big fan of the BMW cars in general, I currently do not recommend that customers in Egypt would buy a BMW from the Bavarian Auto Group as the BMW Egypt management, and especially the after-sales and marketing & communication department, have been very unprofessional in their customer service, in the way they are handling the customer complaints and also extremely unprofessional in the way they are communicating with their existing and potential customers through the media.

Therefore I recommend you go for the Mercedes C-Class. And as long as you will use 95 octane and avoid high-rpm during this phase of fuel-quality uncertainty I am sure that you will not face any engine problems and that the Mercedes Benz customer service will not let you down.

I would have also recommended to you to have a look at the new Mercedes GLA and the MINI Countryman, but both are probably too small for you as you mentioned in your letter.

Another interesting alternative is the 2015 Volvo S60, which we are currently testing in Cairo. The Volvo S60 is a very modern and safe car, it also drives very well and comes with some interesting option packages. You will find the complete data sheet and price-list published on our Auto Arabia Facebook group.

And do not miss our radio show next Thursday, live from 12.00 noon till 1pm on Radio Masr 88.7 !

Best regards & good luck,
Editor





* * * * * * * * * * * * * * * * * * *

Yasmine from Cairo - Egypt wrote:
Subject: Recommendations (Readers letter)

We need your recommendation regarding which car to buy:

1)Budget not over 300,000 EGP
2) car compatibility with egyptian fuel
3) Good service and customer care

My options are: Mercedes B180, Opel insignia, Peugeot 3008 or Audi a3

Thanks.



* * * * * * * * * * * * * * * * * * *

Sherif from Cairo - Egypt wrote:
Subject: Clarify - Brilliance V5 and Nissan Sunny (Readers letter)

ايه رأيك في بريليانس v5-------وكمان نيسان صني الجديدة

Editors response:
After the recent news and long-term results of the Nissan Sunny and the Brilliance V5, I do not recommend any of those cars.

Better have look at one of the Renault or KIA models.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ihab Bassioni from Giza - Egypt wrote:
Subject: PART 2 of my BMW Egypt complaint - Bavarian Auto Group service center (Readers letter)


Some days ago, I sent a complain via Autoarabia, as a final resort before I go to the Consumer Protection Authorities. I would like to thank Autoarabia for their effort in helping solving this problem, and still this help is much needed.

After my newsletter, I got contacted by Mr. Hassan Hafez, who is one of BMW management in Egypt, and he apologized for any inconveniences, and he told me that as BMW would never like to see the customers either confused nor angry. We agreed that BMW will exchange the tyre, which I believe personally that this should have been the way forward without any side dramas.

Amazing that it takes a managerial level to decide on a tyre exchange. Anyway, I thought that finally I am talking to someone responsible in the group. He told me that he will call me the next day to fix an appointment to go a change the tyre, according to the availability of the tyre, at the corresponding service center. The next day was a long day of waiting, which amazed me.

In the afternoon, I received a phonecall from Mrs. Hanan, which is from Mr. Tobgys office, and his assistant. She told me that Mr. Farid Eltobgy is following this personally.

2 hours later, at the closing of the day, Mr. Hassan called me asking for a really strange request: He wanted to know the size and model of the tyre I have installed on the car. AMAZING. So, besides the reports and pictures that BMW claim that they have for my car, they now do not even know what tyre I have.

I wonder what were they doing for so long, and even BMW management was giving me sweet words, without even knowing what they are talking about? Anyway, I gave them the tyre model.

Now 1 week is gone from just losing time by beating around the bush. If the TOP MANAGEMENT of BMW are lost and disorganized like this, it does not surprise me to be honest that their reportees are not doing any better. How can you lead someone if you are not capable. Besides all the promises that things will be sorted out, it seems to me that it is a trend for BMW not to keep their words.

Customer Comes Last, Let Us Just Enjoy Our Salaries, seems to be the MOTTO.

This week is gone, my investment in my car is worthless, and I am not sure if I can get higher level audience than what I have already gotten.

FACT of the day: BMW does not CARE! 2 months almost of not using the car is ridiculous.

Awaiting your advice and comment!




Editors response:
Dear Mr. Bassioni,

Your second complaint within less than 3 days about the carelessness of the BMW engineers and customer relation managers in the middle management of the BMW Egypt which is indeed unacceptable and worrying, reminds me with the same sloppiness and unprofessionalism of the marketing and communication department of BMW Egypt.

The similarities are more than obvious and show that a major restructuring of the middle and top management at BMW Egypt should be on the top agenda of Bavarian Auto Group chairman, Mr. Farid El Tobgui. Otherwise the reputation and image of the BMW Egypt will continue in declining while the other German luxury brands are in the up-rise.

As you mentioned correctly, it seems indeed that most BMW Egypt managers and directors are clearly over-paid and do not care about customers at all and that their motto is as you said Customer Comes Last - Let Us Enjoy Our Salaries!

This is probably one of the reasons why BMW Egypt is busy spending their easy-earned money for some ineffective marketing events and activities, in addition to being preoccupied with acquiring and securing new BMW customers at some golf events and other useless marketing events, rather than improving their customer service and solving the problems of the already existing customers.

If Mr. Farid EL Tobgui would re-calculate the salaries of those clearly over-paid CRM managers and marketing directors based on a customer-satisfaction and customer-problems index, then I am sure Bavarian Auto Group would save lots of money and at the same time the image and reputation of BMW Egypt would improve significantly as all employees of BMW Egypt will pay much more attention to the satisfaction of their customers and to the image of the BMW brand in Egypt.

It is a shame for such a renowned German luxury brand that BMW customer complaints are only solved in a satisfactory way when the Bavarian Auto Group chairman Mr. Farid El Tobgui is informed of those complaints and takes care himself of those customer complaints, as his over-paid employees are not capable of working in a professional and customer-friendly way.

The technical report which Pirelli Egypt has sent to you is also extremely unprofessional and just a standard reply to all the Pirelli customer so that they could escape from any responsibility.

I am sure that Mr. EL Tobgui and his assistant Mrs. Hanan will continue following up with your case which shows that, unlike the top management of BMW Egypt, at least the top management of the Bavarian Auto Group is keen on solving the problems and complaints of its customers.

Keep us posted with the developments in your case.


* * * * * * * * * * * * * * * * * * *

Mostafa from Manial - Egypt wrote:
Subject: New Opel astra 2014 - Yes or No? (Readers letter)

Dear Sir,

I am intending to buy new Opel astra 2014 and need your advise if this car is good choice in terms of safety and stability and service center and spare parts.

Thanks
Mostafa


Editors response:
Dear Mostafa,

the Opel Astra itself would be a good car choice in case you would be living in Germany or the UAE. But since you are living in Egypt, this car would be a bad choice, for the following reasons:

1.) Both the Opel Astra and the Opel Insignia need a MINIMUM of 95 Octane !
2.) the customer service of Opel Egypt - Mansour Chevrolet - General Motors Egypt is one of the worst customer services in Egypt.
3.) we receive regular complaints about the non-availability of spare parts for the different Opel and Chevrolet models in Egypt.

My recommendation: Check out other models such as the Skoda A7, the Volkswagen Passat or the Audi A3.

Kind regards,
Editor



* * * * * * * * * * * * * * * * * * *

Ihab Bassioni from 6th of October - EGYPT wrote:
Subject: Evaluation BMW Egypt - Bavarian Auto Group (Readers letter)

Company: BMW Egypt - Bavarian Auto Group
Service center: BMW service center in Abo Rawash 6th of October City
Country: Egypt
City: 6th of October

Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Excellent

Comment:worst service center experience in EGYPT



* * * * * * * * * * * * * * * * * * *

Ihab Bassioni from Giza - Egypt wrote:
Subject: Complaint BMW Egypt Bavarian Auto Group - Service center Abo Rawash (Readers letter)

Dear Mr. Sheta

As a young boy, the BMW trade mark was very inspiring, now after I own the vehicle, it has become a nightmare, and here is my story:

Some months ago, I bought an X1 for my wife. After 4.000 kilometers, the right front tyre, Pirelli btw, had a bubble. Since safety is first, I told my wife not to use the car, and the only times to use it will be to the service center. So, I picked-up the phone, made an appointment about 1 month ago, a little bit more than a month actually, now that I recall.

I went to the service center, and talked to a Mr. Osama at the reception. I told him the whole story, and he told me that this was a common issue with the BMW X1 tyres, since there was a bad batch of Pirelli tires.
He thought that this issue was solved, but I told him that it seems to be still the case.

The way forward was to file a complaint, but this cannot be done on the same day. During this discussion, a Mr. Ahmed, who is the manager of reception, came to me. I had to tell the story again, which I did.

He told me that it is my fault that the car tyre has such a bubble. Amazing that he could tell this without even looking at the car, and by the way, during that day, no one even bothered in inspecting the car.

I cut the debate short with this gentleman, since it was a pure waste of time.

Again, how can you debate with someone who does not even take the time to look at the issue. Anyway, we agreed that I should come back in a couple of days at 9 am, which I did. From 9 am to 12 noon, no one was even looking at my case. Afterwards, I started to become loud and shouting how disappointed I am. When I started to shout, the Service Center Manager, Mr. Hesham, came down from his office, and finally they started to make the inspection.

From 12:15 noon to about 1 pm no one was even inspecting my car, although the car was on the service floor. I know this because I was standing next to the car. Finally someone came and did some photographs. They told me that since Beiram in next week, they will only be able to attend to it after Beiram. Which I understood, and I even sent everyone my wishes for a nice fest.

Since then no one contacted me, so I decided this morning to go to the service center myself, and see what is going on. When I arrived, Mr. Osama accompanied me to a lady who is responsible for the cases. At her desk, I got the shock. There was no record in the system about my case. I freaked out, shouting that I want to meet the service manager. Mr. Ahmed, the reception manager came to me and asked, what is going on?

I told him, are you asking this after 1 month? I told him that he is useless to me and I want to talk to the service manager.

Someone called Mr. Hesham on the phone, and arrogantly enough Hesham stood upstairs, not even bothering to come down and see what is happening. So, I went up the stairs and I told him that this is unacceptable, that after 1 month we are still at the same spot, and no one is solving my issue. He told me that if I do not calm down nothing will be solved. I told him that I was calm for 1 month and nothing was solved, and that now it is time to become vocal. He told me that there is nothing he can do for me.

I told him, well we will see about that, and I left the service center in anger and frustration.

Btw, If I start telling the stories about my 528i in the service center, you will be astonished, or maybe not. But just as a small example, I never received a clean car after my services, and that is just a small example.

I wonder if my selection of BMW was correct or not, but I am seriously thinking of getting rid of this pile of junk and leave behind me that silly service center. I think it is not normal that every time I go to the service center, I have to shout my way through.

Regards
Ihab


Editors response:
Dear Mr. Bassioni,

Somehow I am not really surprised that your experience with the BMW Egypt service center in Abo Rawash has become a nightmare and a very bad experience for you. First, because this is not the first time we receive a complaint from this specific BMW service Center in Abo Rawash and the service engineers you mentioned in your complaint.

Secondly, because the Ups & Downs of BMW Egypt - Bavarian Auto Group have been taking place on a very frequent basis recently, not only in relation to the service center but also in relation to their so-called Marketing & Communication department, which is one of the worst and most unprofessional departments not only in Egypt but also in the Middle East.

The fact that the person in charge of Marketing & Communication is more or less the same person, already shows the critical conflict of interest and non-transparency when it comes to their media and marketing activities in Egypt, which in the end results in the poor BMW image and damaged Bavarian Auto Group reputation with the Egyptian consumer and potential customers.

The fact that the top marketing & communication director is spreading lies and false & misleading information internally to his bosses at BMW Egypt and the Bavarian Auto Group, and externally to common business partners in the automotive and automotive-related sectors in order to save his skin or explain failures of his department, only shows how unprofessional and unethical this so-called marketing & communication department of BMW Egypt - Bavarian Auto Group has become. Such an immoral and improper personal attitude is not only business-harming for BMW Egypt & Bavarian Auto Group but is also business-harming for BMW AG and the BMW brand in general.

Keeping in mind that most of the competent and professional marketing managers and marketing executives left the Bavarian Auto Group to join the BMW regional office in Dubai, or the BMW dealership in Qatar or even the Mercedes Benz representative office in Cairo, just shows how this marketing & communication director managed to get-rid of those professional and promising marketing calibers before they become a threat to his personal career. This is the same attitude we find in the bureaucratic Egyptian ministries and other public companies, where any unprofessional or incompetent manager tries to keep only unprofessional and incompetent executives or employees around him so that he would not be unveiled as an incompetent and unprofessional managers.

The fact that this so-called marketing & communication department of BMW Egypt has hardly any test-cars available for independent and credible test-drives and also does not participate in any of the relevant international BMW events, just shows how amateurish and unprofessional this department is operating, thus effecting negatively the performance and image of BMW Egypt - Bavarian Auto Group compared to the other German luxury car manufacturers.

It is a shame that some incompetent and unprofessional marketing managers are able to stay in their positions for such a long time at BMW Egypt, although they are obviously completely under-qualified and therefore no other car companies or headhunter companies ever thought of approaching them.

The fact that the marketing teams of MINI Egypt and Mahindra Egypt are much more professional then the marketing team of BMW Egypt, shows that the chairman of the Bavarian Auto Group, Mr. Farid EL Tobgui, should really consider a rotation between the marketing departments of BMW, MINI, Brilliance and Mahindra inside the Bavarian Auto Group, or even consider a completely new restructuring with new calibers and professional automotive marketing experts from outside the Bavarian Auto Group.

Now, back to the original complaint.

First, it was probably a mistake to go for the BMW X1 in the first place. I would picked either the MINI Countryman or the Mercedes GLA which will be introduced during the next few days in Egypt.

The behavior of the service engineers Mr. Ahmed and Mr. Osama are surely not acceptable and I am sure that Bavarian Auto Group chairman Mr. Farid El Tobgui himself will follow up with this issue, as he has shown us in previous BMW customer complaints.

The fact that Mr. Osama told you that this bubble issue is a well-known problem with the Pirelli tires of the BMW X1 due to a bad batch of Pirelli tires, is a very serious issue. I recommend that you contact the Consumer Protection Agency CPA (www.cpa.gov.eg ) and file a complaint against Pirelli Egypt.

Looking forward to hear about your unfortunate BMW 528i-experience after you finish your X1-dilemma.

Your selection of BMW cars was surely not a wrong decision, as BMW cars are usually considered some of the best cars in the world. The problem is that some incompetent and unprofessional service engineers or marketing directors are ruining the BMW brand image and the Bavarian Auto Group reputation in Egypt.

I am sure that somebody from the Bavarian Auto Group management will contact you during the next 24-48 for solving your complaint and I am also sure that some disciplinary measurement will be taken by the top management of BAG,

Keep us posted with your case.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed from cairo - egypt wrote:
Subject: Professional opinion - BMW 320i Luxury or 2015 Mercedes C180 Avantgarde? (Readers letter)

I am buying a new a car and I need your professional opinion and advise which car should I go for, the 2015 BMW 320i luxury or the 2015 C180 Avengarde

Best regards

Mohamed


Editors response:
Dear Mohamed,

Although the BMW 3 series is an interesting car, I currently do not recommend the BMW 3 series due to the recent complaints we have received from BMW customer because of the customer-unfriendly attitude of BMW Egypt in addition to the unprofessional and incompetent attitude of the BMW Egypt top management which we experienced ourselves.

And although the top management of the Bavarian Auto Group and Mr. Farid EL Tobgui himself are trying hard to correct the mistakes done by the BMW Egypt top management, I believe that you are currently better off with the other brands such as Mercedes and Volvo. We will keep monitoring and following-up the performance and customer service of BMW Egypt. But until the customer-service improves significantly and until the management of BMW Egypt is run and handled by a professional and competent team, I suggest you stay away from BMW Egypt and look for other alternatives at Mercedes, Volvo or Audi.

Back to your question, the Mercedes C180 is a very luxurious and comfortable car and most importantly it is Made-in-Germany, unlike the BMW 320i which is Made-in-Egypt. Furthermore the 2015 C-Class has just been launched in the international markets in March 2014, so you will have lots of time to enjoy this current shape until it is facelifted after 3 years or completely changed after 6-7 years.

Other alternatives which I would currently recommend for the Egyptian market as well, are the Volvo S60 or the S80 in addition to the new 2015 MINI Countryman compact-SUV.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Seleam from Cairo - Egypt wrote:
Subject: Renault Egypt service center (Readers letter)

Dear Mr. Sheta,

my daughter has a 2014 Renault Sandero which unfortunately was damaged in an accident few days ago.

The last time I dealt with Renault Egypt Obour City workshop I had a waiting-list of almost 5 weeks till the workshop was able to accept the car at the workshop and start fixing and working on it.

The car was mobile and able to move back then, but now I will not be able to tolerate such a waiting period because 1st of all the car is damaged to the extent of not being able to move and secondly, I believe it is not acceptable to see such long waiting periods from an efficient dealer.

Your help and reply will be highly appreciated and thanks in advance.


Editors response:
Dear Mr. Seleam,

First, I hope your daughter did not get injured in that crash.

Secondly, usually Renault Egypt is very quick and efficient in solving customers complaints, as they have proved over the past 2-3 years.

The fact that there was a long waiting-list at the service center shows among others that some Renault and Dacia models are becoming very popular in Egypt.

We will forward your complaint to Renault Egypt today, and I am sure that somebody from Renault will get in touch with you today and solve your complaint quickly, as they have been offering some of the best customer service and after-sales service in Egypt.

Keep us posted with the developments in your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mahmoud from Cairo - Egypt wrote:
Subject: Mercedes C-180 (Readers letter)

Dear sir,

I booked the new C-Class C180 from the GNA showroom. and maybe receive it next week.
I just need to know if there is any problem in this car except that must run 95 octane? coz i heard that some peoples facing many problems with the car since the delivery.
Need your advice please coz i am thinking to cancel the reservation.

Your reply will be highly appreciated.

Thank you



* * * * * * * * * * * * * * * * * * *

Mahmoud Marie from Cairo - Egypt wrote:
Subject: Mercedes C-180 (Readers letter)

Dear sir,

I booked the new C-Class C180 from the GNA showroom. and maybe receive it next week.
I just need to know if there is any problem in this car except that must run 95 octane? coz i heard that some peoples facing many problems with the car since the delivery.

Your reply will be highly appreciated.

Thank you


Editors response:
Dear Mahmoud,

Yes, according to our information the Mercedes C180 must use 95 octane fuel in order to avoid engine problems.

Kind regards,
Mohamed


* * * * * * * * * * * * * * * * * * *

Dr. Mery from minya - egypt wrote:
Subject: Mercedes CLA and fuel 92 (Readers letter)

is it true that the mercedes cla 180 class and C 180 2014 have a problem wz fuel 92 ? and if so which year model of the C 180 class does not have this problem and can run safely on 92?? 2013!?? ur prompt reply would be highly appreciated.


Editors response:
Dear Dr. Mery,

yes, all Mercedes C180 and CLA 180 models with Kompressor engines should use 95 octane in order to avoid engine problems.

Only the very old C-Class models without Compressor can use 92 octane without any problems.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Mostafa from Dokki - Egypt wrote:
Subject: SKODA Rapid - Yes or No? (Readers letter)

Dears,

I am intending to buy a SKODA Rapid, do you have any advice regarding my choice?


Editors response:
Dear Ahmed Mostafa,

the Skoda Rapid sold in Egypt unfortunately does not come with the life-saving Electronic Stability Program ESP.

I recommend you wait a little bit until the all-new 2015 Skoda Fabia, which was just launched at Paris Motor Show last week, is released in Egypt during the next few weeks. There are good chances that it comes with ESP.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Gad from Cairo - Egypt wrote:
Subject: Mercedes C180 or BMW 316i? Or Volvo S60 vs Audi A4? (Readers letter)

Dear Sir,

I am planning to buy a new car. I am comparing between the following cars:

- Mercedes C180 2015
- BMW 320 2015

please advise which is better or if you have further selection.

Thanks



Editors response:
Dear Mohamed Gad,

when I test-drove the Made-In-Germany Mercedes C180 at the international media event in Marseille (France), the C180 left a very positive impression. It was a very refined, comfortable and smooth ride. In addition to that the C180 looks like a small S-Class from the outside. But I did not drive the C180 on our Egyptian roads yet, so I cannot say how it would handle the bad road conditions in Egypt.

The Made-in-Germany BMW 316i also left a very positive impression when I test-drove it in Cairo. The 316i has a very sporty suspension and a very quick 8-gears automatic transmission, aiming at the dynamic drivers who prefers a sporty and performance-oriented driving style.

I did not drive the Made-in-Egypt BMW 320i, so cannot say anything about it. But usually I recommend the Made-in-Germany cars over the Made-in-Egypt cars.

We are expected to test-drive the 2015 Volvo S60 (Made-In-Sweden) and Made-In-Germany Audi A4 during the next few days in Cairo. Stay tuned for a couple more days, and I will then be able to tell you more about the very competitive Volvo S60 and Audi A4 as well.

I recommend you also have a look at the MINI Countryman.

In the meantime we will forward your contact details to the above-mentioned car companies in Egypt, so they can get in touch with you and offer you a personal demo-drive as well.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed from Cairo - Egypt wrote:
Subject: Golf 7 or Mazda 3 ? (Readers letter)

Dear Editor,

I need your opinion about Golf 7 and whether the DSG problem has come to an end with this version or not? I need you to mention its common problems.

Also I need your opinion about the new Mazda 3.

My budget is 220,000 LE and I cannot get above this budget so if there is another car you can mention pls.

Thanks.


Editors response:
Dear Mohamed,

Volkswagen Germany has been finding different solutions for the DSG problems. Volkswagen Egypt has been trying hard to satisfy the VW customers in Egypt, sometimes successful and sometimes less successful.

I do not recommend the Mazda3 as the Mazda importer Ghabbour is not enjoying a good reputation in Egypt in terms of after-sales and customer service.

Maybe you should have a look at the different Skoda models if you want to avoid any headache in the future.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

sara shams from Cairo - Egypt wrote:
Subject: UPDATE: Mercedes Benz in front of Economic Court (Readers letter)

This is following the Mercedes B-200 complaint I have submitted on your forum about 3 months ago.

In brief, Mercedes service center GNA at Hazem Hassan road refused to fix the engine and claimed that i did not use the proper fuel and the car will be out of the warranty.

I dont care if they make customers sign a piece of paper now that they should use 95 Octane. I did NOT sign and Of COURE the Mokattam branch (Young Stars) I bought the car from swore that it is compatible with 92 otane no problem when I bought it.

However, I took my complaint to Customer Protection Agency (CPA) and after 4 months of persistence we got an abiding order by CPA that Mercedes should fix the engine and bear the full cost.

Mercedes was given 15 days to start executing the order, but they refused. they tried to negotiate some cheap and ridiculous deals with us to share the cost of repair but we refused and proceeded with our CPA complaint.

So, today CPA transferred them to legal prosecution and Mercedes will be presented infront of the Economic court. I could not get my right as a customer from Mercedes and now I will get them through Egyptian court law. I will also file for major compensations for material and moral damages.

If Mercedes cannot make engines that are compatibe with the fuel available in the Egyptian gas stations then they should stop operating and selling cars in Egypt forever!

(note that Mercedes has analyzed the fuel in my tank, and they claimd that it was 90.3 octane! JOKE!)

Lawsuit Number: 3505
date: 2/10/1014
Place: Dokki prosecution office



رقم المحضر: 3505
تاريخ: 2 اكتوبر 2014
نيابة الدقي التلبع لها جهاز حماية المستهلك

احالة شركة مرسيدس مصر للنيابة العامة اليوم لرفضها تنفيذ قرار مجلس ادارة جهاز حماية المستهلك الملزم باصلاح سيارتي
موديل B-200 كاملة داخل الضمان بعد حدوث عطل بالموتور



* * * * * * * * * * * * * * * * * * *

mohamed from mansoura - egypt wrote:
Subject: vw golf 7 vs seat leon 2014 (Readers letter)

بدور على عربية هاتشباك و محتار مابين جولف 7 وسيات ليون 2014 ؟
وايه اخر اخبار فتيس dsg ?


Editors response:
Dear Mohamed,

as I mentioned in another comment on this page, Volkswagen Germany has been finding different solutions for the DSG problems, while Volkswagen Egypt has been trying hard to satisfy the VW customers in Egypt, sometimes successful and sometimes less successful.

I do not recommend the SEAT Leon as SEAT Egypt Kayan, which is by the way also owned by the VW importer Karim El Najjar, is enjoying a bad reputation in Egypt when it comes to after-sales and customer service. You will find many SEAT complaints if you scroll down this page.

If you want a hatchback, maybe you should have a look at the different Audi and Skoda models.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Deena from Cairo - Egypt wrote:
Subject: Nissan juke weird error (Readers letter)

Hi,
I traveled with my juke 2014 from Cairo to the northcoast and now I found a weird error appeared when I turn the engine on ( -721 and a sign of technician key ) I cannot find this sign in the manual or the internet please advice as I have to drive back home with car ...

Thanks,
Deena



* * * * * * * * * * * * * * * * * * *

Tarek Abbas from Cairo - Egypt wrote:
Subject: Opinion about new car [New Sunny] (Readers letter)

Hey
I know everyone is saying that the new nissan sunny is very bad , it has problems in their brakes and many others. But my question is are these problems still available in the 2015 model ? or are they solved ? As many of the comments I see are a year or two old.
Actually I need a new car in range of New Nissan Sunny. Logan I think has not so many features as Sunny, Also please suggest a car which has good ground clearance and could handle rough driving.



* * * * * * * * * * * * * * * * * * *

Ahmed Mostafa from Cairo - Egypt wrote:
Subject: New car purchase! KIA Rio vs Peugeot 301 vs Honda City vs Hyundai Accent (Readers letter)

Dear Sir,

I am intending to buy a new car, budget is not more than 150,000 EGP. I am comparing among the following cars:

- Kia Rio
- Peugeot 301
- Honda City
- Hauyndai accent.

please advise which is better or if you have further selection.

thanks
Ahmed Mostafa


Editors response:
Dear Ahmed,

I suggest you go for the KIA Rio.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Bernadette from Cairo - Egypt wrote:
Subject: Diamond motors cannot provide spare parts for Attrage?! (Readers letter)

Hello,

I need advice about what to do, I got the new Mitsubishi Attrage 1 month ago, on 16th of August 2014.

Unfortunately I had a very bad accident yesterday, I called diamond motors to ask about the spare parts before I go and they said that the new car that they imported to Egypt does not have the spare parts available in Egypt!

And they cannot give an estimate of when it will be available.

I talked to several people there and at Seoudi group too (certified center for mitsubishi) and they gave me false different information, coming to a conclusion that I may not have my car repaired before a long time!

I called Consumer Protection Agency CPA in a trial to know my rights, but it is really shameful on diamond motors to be such a poor provider for mitsubishi in Egypt



* * * * * * * * * * * * * * * * * * *

Ahmed Youssef from cairo - egypt wrote:
Subject: Skoda Rapid Spaceback HL VS Seat leon HL (Readers letter)

Dear Sir

I am currently looking to purchase a sporty HB with the a budget of 190,000
i will be choosing between Seat Leon and Skoda Rapid Space back.

I prefer the Skoda build quality and panorama roof but the the seat presents an impressive Turbo engine and sporty look

can you please give your recommendation

important points for comparison are
- build quality
- after sale service
- drive quality
- entertainment system

appreciate hearing your point of view

Regards





* * * * * * * * * * * * * * * * * * *

Amr from Cairo - Egypt wrote:
Subject: Car choice ! KIA Sportage or Hyundai ix35 or Subaru VX? (Readers letter)

Dear sir,

Sportage or ix35 or Subaru VX , which to choose and how do u rank them in terms of smoothness, sustainability, customer care and service and safety


Editors response:
Dear Amr,

I recommend you go for the KIA Sportage Highline with Electronic Stability Control. This would currently the best choice in Egypt among the other competitors you mentioned.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Waleed from Alexandria - Egypt wrote:
Subject: Nissan Sunny vs Reno sandero stepway (Readers letter)

Dear Sir,

I am looking for the advice wither to by Nissan Sunny the new look 2014 or Reno sandero stepway , especially the safety durability and after sale service.

Thanks


Editors response:
Dear Waleed,

if you scroll down our readers-letter section you will find some serious complaints about the quality of the Nissan Sunny and the level of professionalism of Nissan Motors Egypt and its dealers in Egypt.

Because of those facts and the fact that Renault Egypt / EIM has one of the best customer services in Egypt, in addition to the fact that the different Renault and Dacia models offers a very good value for money, I surely recommend to you the Renault Sandero Stepway.

We will forward your contacts to Renault Egypt and I am sure somebody will get in touch with you to give you more details about the Renault Sandero Stepway.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed from cairo - cairo wrote:
Subject: Complaint Speranza Tiggo - engine oil problems (Readers letter)

قمت بعمل صيانه 100000كم لسيارتى اسبيرانزا تيجو بمركز ابوالفتوح بطريق اسكندريه الصحراوى يوم الاربعاء 27/08/2014 واليوم الجمعة 29/8 فوجئت بوجود انذار بالتابلوه وضوء طلمبة الزيت مضاء اطفاءت المحرك وقمت بالاتصال
بمهندس الاستقبال فلم يرد ورقمهم المختصر عليه رساله مسجله بعدم التمكن من الرد قمت بفحص اسفل السياره فوجدت كمية زيت على الكارتيره بالاضافه لوجود زيت على الواقى السفلى للموتور .فيبدو انهم تركوا الطبه بدون احكام
ارجو التدخل لمساعدتى فى حقى لارسالهم ونش لرفع السياره اليهم او ارسال خدمه متنقله من طرفهم لفحص السياره وعمل اللازم مع استعدادى لتحمل اى تكاليف اذا كان العيب شىء اخر



* * * * * * * * * * * * * * * * * * *

Ahmed from Cairo - Egypt wrote:
Subject: Mercedes CLA 180 - 92 or 95 octane? (Readers letter)

Dear sir,
I recently booked the new cla 180 from the GNA showroom.
I need to know if the car can run safely on 92 octane or not ?
Thank you for your time and your prompt reply will be highly appreciated.


Editors response:
Dear Ahmed,

the Mercedes CLA 180, the B180 as well as the new C180 should all use 95 octane fuel.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hazem from Giza - Egypt wrote:
Subject: Chevrolet Cruze 2014 from Mansour Chevrolet in Egypt (Readers letter)

I was planning to buy a 2014 Cruze. I found that it is available only in one category; instead of the usual 3 or 4 categories as in 2010 and 2011. Is Chevrolet planning to discontinue this model? Since the is not available with some distributors. Are they launching 2015 soon?

Please advise.

Thanks


Editors response:
Dear Hazem,

I recommend that you stay away from Mansour Chevrolet & Opel Egypt due to the many customer complaints from this unprofessional company. Just have a look at some of the complaints here in the readers-letter section as well as on our Facebook group to get a better idea on HOW unprofessional this company is.

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Hazem from Giza - Egypt wrote:
Subject: Chevrolet Cruze 2014 (Readers letter)

I was planning to buy a 2014 Cruze. I found that it is available only in one category; instead of the usual 3 or 4 categories as in 2010 and 2011. Is Chevrolet planning to discontinue this model? Since the Cruze is not available with some distributors. Are they launching 2015 soon?

Please advise.

Thanks



* * * * * * * * * * * * * * * * * * *

Kareem Yousry from Cairo - Egypt wrote:
Subject: Mercedes cars availability (Readers letter)

When CLA was launched I went to Mercedes show room and to my surprise I found that if I want to buy a car It will be delivered after more than 1 year (the price may increase at the delivery time), for me I thought that may be the demand on this car is super and it is really higher than than the supply but the real irony happened yesterday I went to the show room but this time to buy a c-class and the answer was that they have stopped to accept any new orders on CLA, C & E class because the delivery date now is Oct. 2015, and that is why they are communicating now with Mercedes HQ to manage the delivery times and the waiting list so that we will accept new orders.

The other option that I have is to find any distributer who is showing the car CLA as an example and accept to pay an extra 30K.

What do you all think? And is that normal ?



* * * * * * * * * * * * * * * * * * *

Ahmed Mahgope from Giza - Egypt wrote:
Subject: Nissan Sunny is a death car - نيسان صني الجديدة سيارة الموت (Readers letter)

Dear Mr. Sheta,

In September 27, 2012 I have bought the new model of Nissan Sunny 2013, but really it was a very bad experience, and now after two years on having the car, every day I discover serious flaws in the car made me completely not confidence with the Nissan brand anymore.

1-On the Maintenance level:
I’ve been Keen to go on a regular basis for maintenance centers of Modern Motors, a Nissan dealerships in Egypt - and did not apply any changes in the car outside those accredited centers, but every time the Engineers fail to identify damage issues. Meanwhile, some needed spare parts were delayed for more than 4 months.

After the first 1000 Km maintenance, the windshield went out of its natural place, when I told the engineers at Dokki Branch near my house, they told me that is the effect of the sun. The thing happened two months later again.

Also I complained about the Traction Control System and the Brakes causing very high sound during the driving, and then the engineers changed Brake Linings (despite the fact that the car did not exceed 5000 km), in addition to the wheel drums, but the basic problem didn’t get solved, and the sound of the car still get higher as fast as the car rising its speed. And even sound of brakes is not treated properly until now.

Dealing with those Nissan service centers was a very bad experience, engineers changed the Wheels Ball Bearing 4 times in less than two years on buying the car, and when I asked for a copy of the recorded damages of my car on their system they refused, and after Seven weeks I asked again and they said the company is not allowed to give such records, but after I threatening them with calling Police they recorded the damaged in the Insurance Manual and signed it.

But Also they refused to compare the damages they wrote on the manual with the one already recorded on the system, Claiming that NISSAN Policies prevent the client to access such details.

Also the Nissan Service Center in Dokki was missing the Corner Balancing Device, which forced me to go to
another bigger center of Modern Motors, located some 40km away in Abu Rawash area near Alex-Cairo desert road, but there they were dealing with me in inappropriate way, I made a complaint to the Maintenance Director, they checked the car and told me they will change the Car Wheels Ball Bearing again, in addition to changing the right and the lift Wheel Hubs, I was concerned regarding all these changes, but according to them did the other maintenances completely wrong, and affected the car axels.

Until now the failures still exist, in August 8, 2014, I had to go back to Dokki branch when I found the Check Engine Light went on, there they said I have to change the Battery, I bought Varta German Battery from the Dokki Nissan dealership, but on the Tires high sound they said “they have nothing to do”.

2-Spare Parts:
Car Ball Bearing have been changed until now 6 times, Two Wheel Hubs, Battery, Wheel drums, Brake Linings, Brake Master, All that in less than 18 months with driving only 17000 km per year.

All these understandable damages put my life in danger. As due to vibration of the car like bumping iron pieces together, I had to go to maintenance Center again and said it needs Ball bearings for the Rear Tires and it was not available, and as my Job being a Journalist requires a car, I had to leave the car in the garage of 90 days.

I filed three complaints over the phone, and looked at the market for the wheel Ball bearings but I couldn’t find it out the dealer ship, and for the three months I rented a car in order not to stop my job.
Finally Nissan dealerships called me but I was surprised that the car needs balls for the head tires too, and I had to wait more 21 days of piece parts required arrives.

In January, 2014, the right side mirror broken I asked the Nissan dealership to buy the mirror, but they ignored my request for 35 days, which caused damages in the right side on the car while driving, because this area has been for me a blind spot for more than a month amid crowdedness of Cairo, which bidden me in grave danger.

3-The Car Level:
I bought the car trusting the specifications of cars produced by famous Nissan, but I lost confidence completely in this model, and I want to get back what I paid for the car as well as compensating me for the physical and moral damages I faces along these two years, including the cost of renting a car and a spending the on maintenances that not totally complete in addition to wasting my time.

Also compensating me for the bad behavior been dealt with me from Nissan Engineers stuff in the centers and putting my life in maximum danger because Nissan Sunny was not follow the required safety standards.

As a Journalist I ask Nissan and the Egyptian censorship Authorities Nissan to review Nissan’s Safety standards, and to inform consumers about the significance manufacturing defects of the traction and brake system, and the lack of maintenance and spare parts. I will work hard to drive this issue for the required media; to prevent thousands of lived from the death risk.

Thanks,
Ahmed Mahgope
Journalist at Al-Masry Al-Youm


بعد 20 شهراً من شراء نيسان صني الشكل الجديد، تأكدت أن السيارة التي تحمل علامة ماركة تجارية شهيرة هي سيارة موت بامتياز، حيث اضطررت لتغيير بلي العجل 6 مرات وتيل طنابير العجلات مرتين، وصرر العجل الأمامي بالكامل، وكذلك مقصات اليمين واليسار، ورفض التوكيل يل ادراج كافة الاصلاحات في كتيب الضمان، واضطر للاعتراف ببعض العيوب بعد تهديدي بإبلاغ النيابة والشرطة، وحتى الآن تعرضت لتلفيات ضخمة بالسيارة واضطررت لتأجير سيارة أخرى 4 أشهر في أقل من عامين بسبب غياب قطع الغيار.
الاصلاحات التي تمت في السيارة تمت بمعرفة توكيل مودرن موتورز الدقي ومودرن موتورز أبو رواش، ورغم تكرار الشكاوى إلا أن الوضع لا يزال مستمراً، سواء بسبب الاصلاحات الوهمية أو تأخر قطع الغيار أو المعاملة السيئة، مما جعلني أفكر جدياً في بيع السيارة ومقاضاة الشركة التي خدعت المستهلكين بسيارةبها كل هذا الكم من العيوب الفنية الخيطرة في الفرامل وآلة الجر ، فضلا عن تعريض حياتي للخطر واضافة أعباء مالية على كاهلي.
فقدت تماما الثقة بهذا الموديل من نيسان، ولا أعتقد أنه يصلح للاستهلاك كسيارة توفر معايير الجودة والأمان.
التوكيل يرفض استبدال السيارة أو الاعتراف بالعيوب أو حتى تسليمي قطع الغيار المعطوبة بعد تصليحها للتأكد من عمليات الصيانة، وحتى قطع الغيار الجديدة غير متوفرة.
أحمد محجوب


Editors response:
Dear Mr. Ahmed,

we are very surprised and shocked by the bad Nissan service and the low quality of your Nissan Sunny.
First of all, you should of course be entitled for the reimbursement of the rental car cost, as it is the fault of Nissan Motors Egypt for not having the spare parts available on stock for several weeks and months.

When we tested the Nissan Sunny a long while ago, Nissan Egypt sent us a brand-new car which left a relatively positive impression on us, especially in terms of value for money.

But it seems that the reliability and long-term quality of the Nissan Sunny is more than questionable, especially after all the complaint we heard about the Nissan Sunny which made the Egyptian Consumer Protection Agency force Nissan Egypt Motors to announce an official recall for the current Nissan Sunny model, of which, according to Nissan Motors Egypt, more than 10.000 units have been sold until now.

From what you have described, the 2014 Nissan Sunny seems to be a very unreliable and low-quality vehicle which is causing nothing than a huge headache to its owners.

This proves again that long-term tests conducted through independent specialized motoring media in countries such as Egypt, where there are hardly any consumer-friendly rules and laws for technical specifications or consumer-protecting agencies, is more than necessary.

I am surprised that Nissan Motors Egypt and its dealers are acting in such a consumer-unfriendly way, as the management of Nissan Motors Egypt had been very professional over the past 2-3 years in handling consumer complaints.

But it seems that over the past few months there had been a noticeable decline in the level of professionalism and customer service at the management of Nissan Motors Egypt.

We will send your complaint to Nissan Motors Egypt and the Nissan headquarter in Japan and will ask the management at the Nissan headquarter in Japan to have a closer look at the management conduct of Nissan Motor Egypt as well as at the quality of the cars sold in Egypt such as the Nissan Sunny or the Nissan Sentra, as both obviously also lack very important active and passive safety features such as the ESP and sufficient numbers of airbags to save the lives of the passengers in case of a crash.

Until we hear a convincing reply from the Nissan headquarter in Japan and the Nissan management in Egypt, I recommend to our readers and the Egyptian consumers to stay away from the Nissan products, both the imported and the locally-assembled ones, sold in Egypt.

Last but not least, if Nissan Motors Egypt failed in solving the same fault three times then you should be entitled to exchange your car with a new one.

We will follow your case and please update us with any developments in your case..

Regards,
Editor







* * * * * * * * * * * * * * * * * * *

amira from giza - egypt wrote:
Subject: Dishonesty of Mercedes Egypt & technical faults with my 2014 Mercedes B180 (Readers letter)

قمت بشراء سيارةجديدةب180 من توكيل مرتفعات الأهرام مندوب المبيعات اسمه محمد وحيد يعمل الأن في فرع الدقي ادعى أن السياره تستهلك وقود 92 و بعد الشراء اكتشفت ان السيارة تحتاج 95 و ذلك موضح عندهم في بيان و لكن بالطبع معلق في مركز الصيانة و ليس صالة البيع ليتمكنوا من ااكذب و في نفس الوقت يتنصلوا من المسْولية.هذه ليست كل المشكلة. بعد استهلاك 2000 بدأ يظهر اصوات مع ضغط الفرامل بعد عراك طويل مع الشركة و زيارات متعددة للتوكيل و تهديد بالتوجه احماية المستهلك قبلوا تغيير التيل و طنابير مجانا. بعد استهلاك 2000 كيلو اخلرى من تاريخ التغيير عاودت الأصوات و حين ذهبت للتوكيل هذه المرة ادعوا انها اصوات طبيعية لأن السيارة دفع امامي و هذا لا يمكن ان يكون حقيقي لأن السيارة كانت توقفت عن اصدار الأصوات في البداية. لقد توجهت لجهاز حماية المستهلك بالفعل و لقد وجدت انه من المهم تحذير الناس.

Editors response:
This is the official reply from Mercedes Benz Egypt which Auto Arabia received on 18th of August 2014:

Dear Mr. Mohamed Sheta,

I hope this mail will find you well.

This case has been closed and the customer is satisfied now.

Please contact me for any further information’s.

Thank you and best regards.

Tarek Fawzy
Customer Support
Mercedes-Benz Egypt


* * * * * * * * * * * * * * * * * * *

Reham from Cairo - Egypt wrote:
Subject: Complaint from Renault EIM El Obour (Readers letter)

سلام عليكم انا روحت اعمل صيانة ال 10000 كيلو عربيتى رينو فلوينس 2014 وكان عندى المشاكل الاتية:
1-حدفة شمال خفيف
2-صوت طقطقة مع لف الدركسيون والعربية وقفة
3-صوت تصفير فى الفرملة على السرعات البطيئة
التوكيل فعلا كرهنى فى العربية مع انها عربية جميلة المعاملة سيئة جدا من اول الامن اللى بيستلموا العربية لغاية مدير المهندسين وناس كتيرة بتتخانق معاهم انا روحت التوكيل من 9 ومشيت الساعة 5,المشكلة بقى اولا فوجئت ان المهندس محمد بهجت واللى اسلوب تعاملوايكرة الواحد فى رينو كلها يقولى ان هسنفرك الطنبير بس الصوت دة لازم تتعيش معاة وكدة كدة التيل بيتغير عند 20000 كيلو على الرغم كتيب الصيانة مكتوب فى عند 60 الف المصيبة الاكبر النصبين ماضبطوش زوايا قالولى عملنا استعدال للطارة خالوا الطارة عدلتها يمين شوية طبعا مستلمة العربية الساعة 5 مشية بيها فيها نفس الحدفة انا قدمت شكوى فى 16202 ولسة مستنية الرد,بس فعلا رينو لو ما اخدتش بلها من المركز الرئيسى دة هدمر مبيعتهاالناس والهى قرفنين من التوكيل دة جدا انا والهى ماتخنقتش ولاشديت مع حد هناك بس كانت خناقات رهيبة من عملاء كتير من سوق الخدمة,الفرع دة لازم يتفور ولازم يجيبوا مدير تانى للفرع انا معايا نيسان صنى الجديدة برضوا التوكيل محترم جدا وخدمة العملاء جوة الفرع فعلا خدمة عملاء



* * * * * * * * * * * * * * * * * * *

Tarek from Tanta - Egypt wrote:
Subject: Complaint BMW Egypt Bavarian Auto Group - Problems with BMW 318i (Readers letter)

السادة شركة BMW,
أمتلك سيارة BMW 318i Model 2010 The chassis-no. VMU 9897 Walked 66000 Kilometer.
,حدث عطل فى المارش فجأة فى خلال أربعة أيام ولم تدور السيارة فحملتها على ونش إلى مركز الصيانة بألماظة فطلبوا تغيير المارش بتكلفة قدرها 5100 جنيه مصرى وقاموا فعلا بالتغير وعندما قدمت شكوى إلى خدمة العملاء حيث أن عطل المارش ليس سوء استعمال وأن هذا العطل عيب فى المارش نفسه لأنه عقليا كيف يتم تغيير المارش عند66000 كيلومتر قبل تغيير البطارية فقاموا بخصم 15% من ثمن المارش فدفعت 4350 جنيه مصرى وأنا غير راض عن تحملى ثمن المارش لأن هذا ناتج عن عيب فى المارش وليس سوء استخدام وأن تغيير المارش بهذه السرعة نادر حتى فى السيارات العادية الرخيصة وأطالب برد المبلغ الذى دفعته كثمن للمارش حيث أن هذا العيب ليس منى ويجب أن تفصح الشركة عن الفترة التى يتم عندها تغيير المارش وتعطينى سبب مقنع للعطل المبكر للمارش وشكراً لكم لمساعدتى فى استرداد حقى



* * * * * * * * * * * * * * * * * * *

Mohamed from Cairo - Egypt wrote:
Subject: Subaru XV, your opinion pls? (Readers letter)

Dear Editor,

I was thinking about buying Subaru XV 2014, so I would like to ask about its fuel consumption on the jammed streets of Cairo especially as it is AWD. Also I would like to know your opinion about the Abou Ghaly car service and whether they are professional or not.

I am currently having Nissan Sunny (which consumes too much fuel) and I was comparing Subaru XV with Seat Leon, giving the fact that they have the same price, which is better and why?

Thanks,
Mohamed


Editors response:
Dear Mohamed,

The Subaru Egypt importer and deal Abou Ghaly is among the worst and most unprofessional car importers and dealers in Egypt.

The SEAT Leon is a good car but needs 95 Octane.

I recommend you have a look at the MINI Countryman which is one of the very few cars in Egypt which run safely on 92 octane.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Azza from cairo - Egypt wrote:
Subject: Nissan Sunny 2014 - Yes or No? (Readers letter)

Dear Editor,

I am considering buying the Nissan Sunny EX 2014 as it suits my budget.

Do you recommend it? Does it have stability problems or serious defects?

If yes, would you recommend an alternative?

Thank you.


Editors response:
Dear Mrs. Azza,

we found the below complaint from an obviously not-so-satisfied Nissan Sunny owner published on our Auto Arabia Facebook Group https://www.facebook.com/groups/2445797087/

It seems that Nissan Egypt still did not fix the problems with the braking system of its Nissan Sunny 2014, which had already created lots of problems for Nissan Egypt with the Consumer Protection Agency and the General Attorney & Police authorities in Egypt.

Therefore I recommend you stay away from the Nissan Sunny until we hear that Nissan Egypt has fixed the braking problems of the Sunny.

In the meantime I recommend you have a look at Renault Logan which would be a much better alternative at this time.

Kind regards,
Editor

كارثة جديدة من نيسان نيو صني
------------------------------------
السلام عليكم و رحمة الله و بركاته
لقد قمت بشراء سيارة نيسان صنى 2013 و حدثت المشاكل الأتية:
1- أثناء القيادة على سرعة صغيرة تفاجأت بسيارة أخرى واستخدمت الفرامل و لكن السيارة لم تقف كما ينبغى لها علما بأن السيارة بها نظام المكابح مانعة للانغلاق (تم تحرير محضر بالحادث)
2- نتيجة الاصطدام اصطدمت راسى بالقائم الأمامى للسيارة و رأس الراكب الأمامى بالزجاج الأمامى للسيارة مما أدى الى تهشم الزجاج و اصابة كلانا بالرأس و العنق (يوجد تقارير طبية تثبت ما حدث) و بعد انتهاء الحادث تماما فتحت الوسائد الهوائية فلا هى انقذتنا من الايذاء و لا هى ظلت مغلقة.
3- رغم الأضرار الطفيفة فى السيارة الأخرى و هو طبيعى لأن الحادث كان على سرعة صغيرة إلا أن الأضرار فى سيارتى كانت جسيمة (تفوق العشرون ألفا)
4- هنا بعض المناطق فى جسم السيارة سقط اللون من عليها دون سبب و ذلك قبل الحادثة.
نتيجة لظروفى الصحية بعد الحادث لم استطع التوجه لشركة نيسان و لكن تحدثت اليهم تليفونيا العديد و العديد من المرات دون اجابة.
قمت بارسال ايميل الى شركة نيسان بتاريخ 9 مارس 2014 به شكوى بالحادث و لم يتم الرد عليه من قبل شركة نيسان
قمت بعمل شكوى فى جهاز حماية المستهلك بتاريخ 16 مارس 2014
استجاب الجهاز و طلب منى بيانات تم ارسالها فى فاكس اخر يوم 31 مارس 2014
اتصل بى جهاز حماية المستهلك و طلب عقد اجتماع بينى و بين مندوب شركة نيسان على ان يكون الاجتماع يوم 13 ابريل 2014
سافرت برفقة محامى الى القاهرة (علما بانى اعيش فى الاسكندرية) و لم يحضر مندوب شركة نيسان و حينما اشتكيت عدم حضوره رد على مندوب الجهاز (المهم ان انت جيت و سجلت شكوتك) .. و رجعت الى الاسكندرية خالى الوفاض و حدد لى المجلس يوم 8 مايو لعمل معاينة للسيارة فى كلية الهندسة جامعة عين شمس فى وجود مندوب من شركة نيسان.
فى نفس يوم الاجتماع (ولا اعلم ان كانت تلك مصادفة ام لا) بتاريخ 13 ابريل 2014 ردت شركة نيسان على الايميل المرسل لها اى بعد خمسة و ثلاثون يوما (طلبت شركة نيسان فى الايميل فقط بياناتى و بيانات السيارة)
طلبت من جهاز حماية المستهلك ان تكون المعاينة فى الاسكندرية لان السيارة لا تعمل و سيكون من المكلف جدا ارسالها الى القاهرة و عودتها مرة اخرى فرد الجهاز بان على التنسيق شخصيا مع دكتور ابراهيم عمران رئيس لجنة الفحص
تم الاتصال بالدكتور ابراهيم عمران و طلب منى اعطاؤه فرصة للتنسيق و عودة الاتصال به مرة أخرى .. ثم اغلق تليفونه نهائيا قبل ميعاد الفحص بعشرة أيام و لم يفتح حتى ميعاد الفحص و انا فى القاهرة حيث
اضطررت لاستئجار كساحة على حسابى الخاص و الذهاب الى كلية الهندسة جامعة عين شمس ثم العودة الى الاسكندرية و حينما سأله أحد الشاكين عن سبب غلق تليفونه رد قائلا (ده تليفونى الخاص و من حقى اغلاقه فى اى وقت).
لمرة أخرى لم يحضر مندوب شركة نيسان الى كلية الهندسة جامعة عين شمس.
قام بالفحص دكتور ابراهيم عمران و دكتور محمد عبد العزيز و قاما بايصال جهاز على سيارتى و حينما سألت عن النتيجة تم الرد بأن الجهاز قديم و لا يقرأ الموديلات الحديثة علما بأن موديل سيارتى معروف للجهاز قبل تحديد ميعاد الفحص و أن تكلفة الفحص ألف جنيه تم تحديدها بمعرفة الجهاز . و حينما اشتكيت رد الدكتور ابراهيم بانه لا يتم الصرف على الجهاز و لذلك امكانياته ضعيفة.
تم فحص السيارة بدون أجهزة و قيل لى ان النتيجة ستكتب فى تقرير سرى يفتح فى اجتماع اخر فى مقر جهاز حماية المستهلك بالقاهرة فى حضور مندوب شركة نيسان.
تم الاتصال بى و ابلاغى بضرورة الحضور يوم 3/6/2014 الى مقر حماية المستهلك لفتح التقرير اى بعد 24 يوما من الفحص .
حضرت و حضر مندوب شركة نيسان و للأسف كانت الجلسه وكأنها جلسة أصدقاء و حينما استفسرت عن سبب عدم حضور مندوب شركة نيسان للجلسات السابقة رد مندوب شركة نيسان قائلا (أنا ماعرفش) و رد عنه دكتور ابراهيم عمران قائلا (معلش كان فيه ظروف) و كانت نتيجة التقرير ان أقر جهاز حماية المستهلك أن الوسائد الهوائية فتحت بعد انتهاء الحادث و انه سوف يتم عمل فحص اخر للسيارة عن طريق شركة نيسان لان جهاز شركة نيسان حديث و سوف يتمكن من قراءة بيانات السيارة. و لا أعلم كيف يرتضى جهاز حماية المستهلك أن تكون شركة نيسان هى الخصم و الحكم فى نفس الوقت.و قد قال لى دكتور ابراهيم عمران اثناء الجلسة و أمام الجميع (مش قلتلك خلص الموضوع مع نيسان..هو مين اتصل بيك من هناك)...
و حتى الأن لم يتصل بى أحد لتحديد ميعاد الفحص .. علما بأنى شخصيا متخوف من الفحص بمعرفة شركة نيسان دون أى رقابة من الجهاز ..
(جدير بالذكر أنه تم إحالة شركة نيسان للنيابة العامة من قبل جهاز حماية المستهلك و ذلك لعدم إبلاغها الجهاز فور اكتشاف عيوب بأحد الموديلات و الاستمرار فى بيعها لمدة 9 أشهر)
لذلك أنا أحذركم جميعا من شراء تلك السيارة .. و أنا نادم كل الندم على شرائها .. و كذلك أحذركم من التعامل مع توكيل مودرن موتورز الذى لم يبدى أى إهتمام بعملائه..
شكرا


* * * * * * * * * * * * * * * * * * *

Hossam Elhamamy from Alexandria - Egypt wrote:
Subject: Major scam from Bavarian Auto Group BMW Egypt / My BMW 335i (Readers letter)

Dear Arabia auto team.

I need your help because I am facing a major scam from the Bavarian Auto service centre of the Bavarian Auto Group (BMW EGYPT) regarding my BMW 335i.

To be more accurate I will send u the mail that I sent to BMW customer service in Germany but the problem is not yet resolved. Here we go:

Dear Sir/ Madam

I wish to complain about facing problems with BMW Egypt, customer service and customer care for having unresolved issues regarding my BMW 335i that i bought earlier from Bavarian auto showroom (BMW showroom) in Alexandria Egypt.

This complaint is sent to show the disappointment and dissatisfaction on my behalf from BMW as it was my first and might be my last experience of buying a BMW not to mention not recommending it (BMW car) to any of my friends or family.

My problems are as following:

First of all on the 1st of November 2013 i booked a BMW 335i luxury imperial blue.

So I paid a certain amount of money to complete the booking and was promised the delivery of the car on the 20th of January 2014. It was late delivery but i accepted, then 20th of January came yet the car did not they stalled for a couple of days then they ( sales executive and sales supervisor) told me the car wont be delivered before the 15th of February again i waited and the car did not come and the same happened every month until May the 25th i was contacted the car is coming but there is a problem, i asked what was the problem again they said the car is not luxury and not even imperial blue and my choices was set and i was forced to choose between sport line black and sport line carbon black, i was frustrated that after waiting for a whole 7 months i was not even offered what i was promised so forcefully i chose the nearest to my pre-chosen color and i got the cash and made a full payment for the 335i sport line carbon black. it was delivered on the 29th and i came to take my car finding a scratch in the back right door but after waiting for 7 months i accepted my bad luck and took my car home as it is.

I only enjoyed it for about a month when i came back to the Bavarian Auto service centre (BMW service centre in Alexandria Egypt) on the 24th of june and met the head of service supervision (Eng. Mohsen Mostafa) to change the front left tyre for experiencing some bulges in it, then again recognizing my bad luck streak and not even making problems to any one other than myself i changed the tyre and paid for it myself. it was remotely fine until my last frustrating experience faced which is only 13 days later on the 7th of may i was traveling on the highway from Alexandria to Cairo and only 110 kilometers and the same front left tyre exploded and caused me to lose control and stop the car to come down to the strangest situation my safe and new front left tyre that I bought and paid for it in the Bavarian Auto service centre (BMW service centre) for my new car was shredded causing the serious damage to the car as the left head lamp is broken, the front bumper, the fog-light too and some other things etc...

long story short i was traumatized from the near death experience my fiancé was with me it took me a while to calm her down and we thanked god we are still alive

i towed the car back to the Bavarian Auto service centre. It was after its working hours so i just dropped the car there and returned the next day to see the Engineer that sold me the malfunctioning tyre what excuse would he have for what happened to me and surprisingly he was not there in the whole centre that day! a really mature act from a really reliable head of service supervisors (Eng. Mohsen Mostafa)!!!

so I asked for the manager of the centre and i went to his office and met him (Eng. Sherif Hussein) and asked about my car and what was the problem and why this happened, he himself admitted that the tyre exploded out of no where and it was responsible for all the damage that happened to the car!

we went to see it and found on the remaining of the tyre the date of the tyre which was a year or more older than the other tyres in the car so again i blamed them for what happened asked when would it be fixed he just answered when ever my money or the insurance is ready!!!

it was shocking how he responded not even with condolences he said he wont offer any compensation and not even covering the costs of the damage and there is nothing to be done.

That was not what i expected from a great brand and a great car manufacturer like BMW but that is the disappointing fact and what caused me a great deal of dissatisfaction and frustration so please try to preserve your image and deal with an unhappy customer.

I look forward to hearing from you as soon as possible to resolve this problem!

Please be noted that at the end of my horrible journey with BMW and the service centre in Alexandria (Bavarian Auto Group BAG) if the matter is not satisfactorily resolved within a week then i will run out of patience that is keeping me from filing complaints with the appropriate consumer agencies and pursuing legal action.

I may be contacted at the above address and phone number or via email.

Sincerely
Hossam Elhamamy



* * * * * * * * * * * * * * * * * * *

Sara Gamal Shams from cairo - egypt wrote:
Subject: Engine failure with my Mercedes ! Complaint about Mercedes GNA & Young Stars ! (Readers letter)

Dear Mr.Sheta,

This is a complaint against Mercedes-Benz and General National Automotive(GNA).

I have bought a B-class from Young Stars Egypt, the authorized pre-owned Mercedes distributor, about eight months ago.

Two weeks ago an engine sign appeared on the dashboard. We dropped the car at Pyramids heights service center where they refused to perform an engine check or issue a technical report before allegedly determining whether the car should be covered by the warranty or not, and they claim that according to their rules and regulations a fuel diagnosis should be performed first before opening up the engine and identifying the problem with the car.

This is of course the most ridiculous and twisted way they had come up with to evade abiding to the designated warranty.

I have certainly refused to pay for performing that irrelevant test since we do not even know whether the problem is related to fuel or not and the service center is liable to issue a technical report and fix the car first!

After over 18 days at the service center, and after escalating the problem to the home office in Germany, they have put us in contact with Mr Tarek Fawzy from Mercedes-Benz who has also insisted that we should authorize the fuel test!

Up until now I have no clue what is the damage with my car, as it could be something minor or a total engine breakdown! This is ridiculous and nobody at Mercedes is willing to help as it will, of course, cost them money to fix the car which is already in the warranty period!

Also, I would like to add that when I bought the car from their authorized reseller, the car had a mileage of 14,000 kilometers, and I have only driven it for 8,000 kilometers after buying it, so if there is any damage to the engine, Young Stars Egypt must be responsible for that damage!

Of course, I have tried to clarify that to Mercedes and GNA but they claim that they are separate entities!

This is clearly a case of fraud and the despicable customer support at Mercedes have clearly shown that they are not willing to help.

Therefore, I am asking for a car replacement and not only an engine fix as Mercedes is legally responsible for the engine failure.

It is worth noting that this is not the first time we have a problem with them as when we dropped the car in November at GNA Dokki for the maintenance they changed the brake lining although it was not appearing on the dashboard, and they claimed that it is Mercedes Standard!

I complained to the head office and no action was taken. I asked them to remove the replaced brake lining and return the old one I had, they said that all the engineers left and that i have to pay for the new one.


I hereby ask for your support to escalate this problem further and put me in contact with someone who can help, as until now:

1- I am asked to pay for all checkup costs: starting from 200 LE, then 800 LE leak and compression tests, and 1500 LE fuel test, although the car is in the warranty and I should not pay any test costs.

2- They refused to issue any kind of written report with the car status which proves that they are hiding something.

3- There was no reference whatsoever in the warranty booklet stating that a fuel test has to be conducted before informing the customer of the damage of the vehicle.

4- I bought the car from Youngstars Egypt. It is a used Mercedes company car and Mercedes is legally responsible for the damage. I am therefore demanding a car replacement not an engine repair now.


Thank you.

Sara Shams



* * * * * * * * * * * * * * * * * * *

Hazem from Giza - Egypt wrote:
Subject: Volvo Serious Customer Complaint - Ezz El Arab Volvo dealer in Egypt (Readers letter)

I own an S80/2012 Volvo and after 70,000 Km I encountered a complete engine failure. After leaving the car for assessment by Volvo Service Center (Ezz El Arab) for 4-days they informed me of a complete engine failure that requires replacement and that this will take around 30-days under warranty. I asked for a replacement car during those 30-days but they denied my request saying that it is NOT COMPANY POLICY !!!! I escalated the case and sent a letter to VOLVO Middle East Customer Service and earlier today I got a call from VOLVO Cairo service center offering me the following :

"Find yourself a car within the limit of 250 pounds a day and we will reimburse you on this value until your car is done !!"

This reply is unprofessional by all means most important of which is as follows :

1. The fact that I have to pay and then submit them an invoice for reimbursement sounds like I am working for them and then claiming expenses and not a customer who is experiencing a problem because of their faulty manufacturing.

2. The fact that they are offering me a car within the range of 250 pounds per day belongs to a totally different class from the car I purchased from them while the replacement car should be of the same class car that I purchased from them.

3. They are playing the usual time consumption game where the car has been with them since 27th of June and now around 10-days after I am paying around 800 pounds a day for a Jeep to match the same car class I have given back to them.

4. The mere fact that a - supposedly - high end car encounters an engine failure after 70,000 Km is a very scary fact in terms of car reliability in addition to the fact that I have later been notified that more than 35-cars of the same model and manufacturing year have encountered the same problem which means that it is a general model defect that requires a call back of the entire model but off course they are handling it case by case to avoid the expenses regardless of the brand name and reliability issues.

I need your opinion on whether I can sue them for that based on the above aspects and whether I should keep contacting VOLVO Middle East or is it not worth the fight.



* * * * * * * * * * * * * * * * * * *

Hazem Al Far from Cairo - Egypt wrote:
Subject: Volvo Customer Complaint - Volvo Ezz El Arab (Readers letter)

I bought an S80/2012 Volvo less than 2-years ago and have been driving this car after 11-years using Mercedes Benz cars because I was looking for a safe car for myself and my family. A couple of months ago the car started shaking and performing in a slightly unstable manner so I informed the maintenance center of that during my last maintenance visit a couple of months ago and they said it is OK and that the car is fine. Last week the car start performing in a very unstable manner and the engine started severely shaking followed by all types of warning messages issued from the car and when I sent the car to their service center they held it for a couple of days and yesterday they informed me that the car has encountered a total engine failure and that they will have to replace the car engine which is a process that will take around 30-days.

I visited them earlier today and expressed by concern about this status of a high end car for which I have paid more than one third of a million Egyptian Pounds and also requesting a replacement car. At the end of of a long discussion with Ms. Ola at their service center she confirmed that it "IS NOT THEIR COMPANY POLICY" to provide replacement cars and also that the new engine will solve the problems I am encountering.

When I asked around I found out that this is chronic problem with all 2012 model and that more than 50-cars so far have encountered this same problem and only the customers who raise their voice and fight for it get replacement cars.

However, I do not appreciate having to fight for getting my right of a replacement car and this is not company policy but is rather standard customer rights specially when dealing with a - supposedly - high end cars company.

Thus, I am filing this letter with you as an official complaint and also to warn anyone thinking of purchasing a VOLVO car to think twice to avoid the situation I am currently facing.

Moreover; also warn all 2012 model owners that this problem will reach them sooner or later so they would better be prepared for it.

Hazem



* * * * * * * * * * * * * * * * * * *

Deena from Cairo - Egypt wrote:
Subject: Complaint Nissan Juke- service center of Nissan Egypt (Readers letter)

Dear Sir,

I am extremely disappointed from Nissan service center as I previously complained from their delay, especially since my car has only a minor damage and needs small changes.

They have my Nissan Juke now since 9 June although the repair should not have taken more than 5 days, and now even their customer service agent is not replying my phone calls since 15 June!!!

I really need your assistance as I need my car on a daily basis for driving to work !



* * * * * * * * * * * * * * * * * * *

seif khaled from cairo - egypt wrote:
Subject: Serious problems with Ezz El Arab in Cairo - Proton Egypt Ezz EL Arab - مشكلة مع توكيل proton (Readers letter)

عناية المهندس محمد شتا

انا معايا عربية

موديل 2012 proton gen 2

روحت التوكيل(عز العرب ) ال علي الصحراوي في ابو رواش عشان اعمل صيانة ال 60.000و عشان العربية مكنتش بتسحب كويس مع العلم ان حالتها كانت كويسة جدا طلعت من التوكيل مع المهندس اسمه ياسر عشان يجربها و كان معانا مهندس الاستقبال بس الكان سايق كان المهندس ياسر و كان بيجري علي 160 و اكتشفنا بعد كدا ان المهندس ياسر مش معاه رخصة اصلا المهم خبطنا في الخرسانة علي الصحراوي و خبطنا في عربية سكودا الناحية الثانية قلبناها دلوقتي انا عربيتي جابت جزء امامي كامل و العفشة و الصالون متكسرين و ال air bags
اتفتحت و العربية total lost التوكيل بيقولي هيصلحوا العربية دلوقتي انا عايز عربية جديدة لان حرام اركب عربية معمول بيها حادث قبل كدا و كمان total lost و التوكيل رافض يبدلهالي



Editors response:
Dear Seif,

This is the first time we hear such an unbelievable story about one of the automotive dealerships in Egypt.

This is a serious issue of negligence from the Proton Egypt dealership to allow one of its service engineers to test customer cars although he does not have a driving license, according to your story.

I hope you have made a police reports about this whole incident. Please send us by email all the relevant documents and we will forward your complaint to Proton Egypt and Proton headquarter in Malaysia as you are surely entitled to a compensation for both your car as well as yourself for what you have experienced through this careless service engineer.

Keep us updated with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Deena Samir from Cairo - Egypt wrote:
Subject: Complaint Nissan Showroom (Readers letter)

Dear Editor,

I just had minor accident with my brand-new Nissan Juke and the showroom where i bought my car told me that it will take between 10 to 20 days to repair it.

After that some car experts told me it should take maximum 4 to 5 days to repair it. So, why this delay? This is giving me a bad impression about the Nissan service I would be experiencing over the next few years, especially since I need my car every day for going to work.

Kindly advice what I should do.



Editors response:
Dear Deena,

we will send your complaint to the management of Nissan Motors Egypt. So far the Nissan management in Egypt has been taking care of his the customer complaints in a very professional, quick and effective way.

I am sure that they will solve your complaint in a very quick and effective way.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Tamer from alex - egypt wrote:
Subject: Renault Fluence? Good or bad? (Readers letter)

Dear Auto Arabia team,

Please advice about the performance of the Renault Fluence. Is it good or is it bad?

Also which model do you recommend? The 155.000-LE base line or the 170.000 LE high-line?

Also do you think the smart card and the high advanced electronic system in the 170000 series may cause any problems?

Thanks in advance



* * * * * * * * * * * * * * * * * * *

Ehab samy from cairo - egypt wrote:
Subject: RENAULT FLUENCE test drive (Readers letter)

I would like to know your opinion on the new Renault Fluence 2014 " E3 & E3S " , and I want to make a test drive on it to take my final decision.


* * * * * * * * * * * * * * * * * * *

Ibrahim Mokhlis from Cairo - Egypt wrote:
Subject: Volvo Egypt evaluation (Readers letter)

Dealer: Volvo Ezz Elarab - Egypt, Cairo
Reputation, image & corporate social responsibility: Bad
Customer service & service center: Average
Sales persons in show-room: Average

Comment: I have S80 model 2014. Since I received my car there is a general failure resulting of faults: Collision warning service required and Driver alert system service required. They performed several software updates and even changed the hardware piece and STILL the problem there! The response of Volvo company is so slow and unacceptable. I do not think that I should bare having such a car with a general failure like that for more than 9 months without being able to solve or even identify the problem.
Appreciate if you can help to solve such a case.
Thanks



* * * * * * * * * * * * * * * * * * *

Ibrahim Mokhlis from Cairo - EGYPT wrote:
Subject: Evaluation Volvo Egypt (Readers letter)

Company: Volvo
Service center: Ezz Elarab
Country: Egypt
City: Cairo

Company Rating: Bad
Service Rating: Average
Sales Rating: Average

Comment:
I have S80 model 2014. Since I received my car there is a general failure resulting of faults: Collision warning service required and Driver alert system service required. They performed several software updates and even changed the hardware piece and STILL the problem there! The response of Volvo company is so slow and unacceptable. I do not think that I should bare having such a car with a general failure like that for more than 9 months without being able to solve or even identify the problem.
Appreciate if you can help to solve such a case.
Thanks



* * * * * * * * * * * * * * * * * * *

Hossam Abo Alsoud from Cairo - Egypt wrote:
Subject: Complaint Volvo Ezz El Arab in Cairo - Change engine for Volvo S60 (Readers letter)

Dears
I bought a used S60 3 months ago and when I checked it the agent told me that there is a technical problem on the engine (4th cylinder) and they have to change it within one month, and no problem to buy it.

Last week they called me to deliver the car on 20th May and receive it on 22nd May after changing the engine.
Today called me to inform that the car is ready tomorrow but they did not change the engine as it is very good and had no problems.

So I do not trust them anymore due to lack of accuracy.

What shall i do, on the other hand they could not explain what they did on 5 working days after they received my car till now.

Thanks for your cooperation


Thanks
Hossam



* * * * * * * * * * * * * * * * * * *

Vaibhav from Cairo - Egypt wrote:
Subject: Peugeot 301 or Citroen C Elysee or Kia Rio (Hatchback) (Readers letter)

Hello Sir / Madam,

We are looking to buy a good car & following is our criteria as per priority;
1. Good stability on highways
2. Reliability in terms breakdowns & frequent maintenance needs
3. Reasonable spare parts prices
4. Reasonable re-sale values as I am planning to use it for maximum 3 years.

We have shortlisted following cars;
Peugeot 301 automatic
Citroen C Elysee automatic
Kia Rio hatchback

I am more tempted by Citroen C Elysee from the reviews & the excitement of owning something different but I am not sure about prices or spare parts & service of Citroen.

Your inputs will be highly appreciated in terms of pros & cons for all the 3 cars.

Thanking you in anticipation.



* * * * * * * * * * * * * * * * * * *

S.A.G from Cairo - Egypt wrote:
Subject: Comparison Brilliance V5 and Peugeot 301! (Readers letter)

I want to buy a new car and I am confused between the new peugeot 301 and Brilliance V5. I am tempted by the acceptable options and height of the V5, however I do not know if ever I should trust a chinese car.

Also, I care about the re-sale vaue.. which would be better?

I need your advice.
Thanks.
S.A.G


Editors response:
Dear S.A.G,

We have asked many time for a Brilliance V5 test-car to do an independent and professional test-drive, but unfortunately Brilliance Egypt and Bavarian Auto Group were not able to provide a V5 (or any other Brilliance) test-car so far. Therefore I cannot recommend to you the Brilliance V5.

Since we did not check the quality and material of the Brilliance V5 we can not judge how the quality of the car and hence the resale value would be after a couple of thousand kilometers or so. Therefore I tend to say that the resale value of the Peugeot 301 would be much better than the Brilliance V5.

As for the Peugeot 301, I was able to test this car myself on the Egyptian roads as Peugeot Egypt were brave enough to send us their Peugeot 301 for an independent and professional test-drive and review. I also test-drove the KIA Rio recently, which might be of interest for you as well.

So, to start with: Both the Peugeot 301 and the KIA Rio are good cars, each one in a different way!

The KIA Rio is a very good car in every aspect, and in Germany they even called it the NEW POLO from KIA, cause it performed that well among the other strong competitors from Europe and Asia.

Unfortunately I only drove the KIA Rio on the roads of Portugal, which of course are much better than the roads we have here in Egypt. But in any case, it left a very positive impression.

As for the Peugeot 301, Peugeot Egypt sent us their 301 test-car, which was equipped with ESP! Unfortunately the other 301 models sold to the Egyptian consumers do NOT have ESP!

Its turning circle is extremely small and very convenient for the narrow streets in many parts of Egypt. The suspension is not very smooth and you hear a sound of dabdaba when you drive over medium-speed speed bumpers in Cairo.

The sound isolation inside the cabin is not so good and when you press the horn it feels like the horn is placed inside the cabin !!!

The seats are not very comfortable, and there is no armrest. the radio sound is not very wow, but the gear stick shifts very smoothly. the overall ride is quite smooth.

Unfortunately there is no light in the glove box which makes it very hard to find your stuff in the glove compartment at night ...!

Last but not least, the service center of KIA has a very good reputation and they solve problems very quickly, while the reputation of Peugeot Egypt has not been very good in the past when the agency was with Wagih Abaza.

But over the past few months, I have noticed a minimal improvement with the new Peugeot Egypt dealership !

Conclusion: both the Peugeot 301 and the KIA Rio cars are recommendable! make a demo-drive with both cars and chose the one you like more!

We will forward your contact details to Peugeot Egypt and KIA Egypt EIT so that they can get in touch with you and offer you a customer demo-drive.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Kholeif from Cairo - Egypt wrote:
Subject: Passat CC (2013) Engine Failure - Problems with Egyptian Automotive Company (Readers letter)

Dear Mr. Sheta,

This is the feedback of the miserable customer service of VolksWagen Cairo/ Egyptian Automotive Company, Abo Rawash.

To begin with, after a visit to Volkswagen service center on Thursday 13 March 2014, they gave him a Jetta (model 2011) as a courtesy car, while he was expecting at least a Passat since he is driving a Highline Passat cc.

He insisted that they do not proceed with any work until he receives news from VolksWagen Germany.
His expectations from a supposedly reputable company, was a prompt exchange with a new car.

He received a call last Thursday the 20th of March from Mr.Mohamed Mourad (Customer Service) confirming a full exchange for the engine with a new guarantee. However, my father insisted on a full exchange for the whole car, which was totally rejected offer from Mr.Mourad. Hence, my father requested an official letter stating what they had offered, which is the exchange of the engine, which was approved by Mr.Mourad and was supposed to confirm all this via an official email from the company.

Unfortunately, nothing has been received yet and my father received a call today (22nd of March) from Mr.Mourad saying that he got back to the technical support (which he should have done before calling my father and offering him the new engine), which rejected the exchange of the engine and only offered the exchange of the Piston Kit. This whole idea of changing anything in the engine was totally rejected by my father since his first visit to the service center, because he does not trust the entire service center in Egypt and this is going to affect the re-sale value of the car. So Mr.Mourad offered him a used Passat cc 2012 (company car) as a full exchange to his car, which is a Highline Passat cc 2013, but my father definitely rejected this ridiculous offer.

He received a call later from Mrs. Passant (Sales Supervisor – Giza branch) who was trying to help him from the very start saying that “I got back to the customer care person who said that this was the feedback they received from the Mother Company in Germany”. Thus, my father again requested a copy of an official letter to what she had said (which is the feedback of the Mother Company in Germany).
Just to make things clear, my father believes that he is dealing with rogues not a reputable company and that there is some kind of criminal intention. He did not receive any care or respect; on the other hand, he was treated disrespectfully and cannot obtain his least official rights from a so called reputable company.
He has been going through this for almost a month now without any respectful progress from such manipulative representatives. Thus he is insisting on a full exchange for his car with the same specs.
In addition, he has taken the case to a higher level by stating what has been happening to him on all the social media networks. His intention after being a loyal customer for 7 years is to arouse the peoples awareness of the hypocrisy and corruption of VolksWagen Egypt.

Today, (24th of March 2014), the Consumer Protection Agency in Cairo contacted my father and informed him that, there will be a meeting held on (1st of April 2014) to discuss the case with him and in the presence of a representative from the Egyptian Automotive company (VolksWagen Egypt).



* * * * * * * * * * * * * * * * * * *

Ahmed Kholeif from Cairo - Egypt wrote:
Subject: Passat CC (2013) Engine Failure follow up (Readers letter)

Dear Mr. Sheta,

This is the feedback of the miserable customer service of VolksWagen Cairo/ Egyptian Automotive Company, Abo Rawash.

To begin with, after a visit to Volkswagen service center on Thursday 13 March 2014, they gave my father a Jetta (model 2011) as a courtesy car, while he was expecting at least a Passat since he is driving a Highline Passat cc.

He insisted that they do not proceed with any work until he receives news from VolksWagen Germany.
His expectations from a supposedly reputable company, was a prompt exchange with a new car.

He received a call last Thursday the 20th of March from Mr.Mohamed Mourad (Customer Service) confirming a full exchange for the engine with a new guarantee. However, my father insisted on a full exchange for the whole car, which was totally rejected offer from Mr.Mourad.

Hence, my father requested an official letter stating what they had offered, which is the exchange of the engine, which was approved by Mr.Mourad and was supposed to confirm all this via an official email from the company.

Unfortunately, nothing has been received yet and my father received a call today (22nd of March) from Mr.Mourad saying that he got back to the technical support (which he should have done before calling my father and offering him the new engine), which rejected the exchange of the engine and only offered the exchange of the Piston Kit.

This whole idea of changing anything in the engine was totally rejected by my father since his first visit to the service center, because he does not trust the entire service center in Egypt and this is going to affect the re-sale value of the car. So Mr.Mourad offered him a used Passat cc 2012 (company car) as a full exchange to his car, which is a Highline Passat cc 2013, but my father definitely rejected this ridiculous offer.

He received a call later from Mrs. Passant (Sales Supervisor – Giza branch) who was trying to help him from the very start saying that “I got back to the customer care person who said that this was the feedback they received from the Mother Company in Germany”. Thus, my father again requested a copy of an official letter to what she had said (which is the feedback of the Mother Company in Germany).

Just to make things clear, my father believes that he is dealing with rogues not a reputable company and that there is some kind of criminal intention. He did not receive any care or respect; on the other hand, he was treated disrespectfully and cannot obtain his least official rights from a so called reputable company.

He has been going through this for almost a month now without any respectful progress from such manipulative representatives. Thus he is insisting on a full exchange for his car with the same specs.

In addition, he has taken the case to a higher level by stating what has been happening to him on all the social media networks. His intention after being a loyal customer for 7 years is to arouse the peoples awareness of the hypocrisy and corruption of Volkswagen Egypt.



* * * * * * * * * * * * * * * * * * *

Ahmed AbouZeid from Giza - Egypt wrote:
Subject: New Car PEUGEOT 301 (Readers letter)

Gentlemen,
I want to ask about your opinion in buying a Peugeot 301 automatic car. I will be using it in traveling too much. I want to ask about its safety, stability and operability. Your opinion about its maintenance center is very important as well. If this car is not recommended can you recommend another car for me within the same range of money.
Thanks and Best Regards,
Ahmed AbouZeid



* * * * * * * * * * * * * * * * * * *

Ahmed Elgharib from Cairo - Egypt wrote:
Subject: Nissan Sunny 2014 (Readers letter)

Dear Sir,
Good day.
Can you please if you recommend the new Nissan Sunny 2014 or not, my budget is around 115000 L.E and i believe this is the most suitable car for my budget, but i heard that there is so many people complaining from the new shape stability on the high speed and durability, please advice if i can buy this car or not, and if not please advice the alternative.

Thanks
Ahmed


Editors response:
Dear Ahmed,
the Nissan Sunny surely offers good value for its money and offers lots of cabin space, especially on the back seats.

But I recommend you also have a look at the new 2014 Renault Logan Automatic which was just launched at the AutoMech Formula motor show a few days ago. I am sure you will like this car.

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Renee Shaheed from Cairo - Egypt wrote:
Subject: Complaint Mercedes Benz Egypt - My brand/ (Readers letter)

Dear everyone,

I would like to ask you to bare with me and read my complaint till the end.

I have recently bought a Mercedes A class, and suddenly there has been a problem with the ECO, center lock and parktronic sensors.

Regardless of the fact that NO ONE at Mercedes-Benz Egypt has been able until now to solve this issue which has been going on since the 19th jan; there is a bigger problem ... I have been communicating with the customer support, who by the way are not supportive at all.

Firstly the person in charge of my case Mr. Tarek Fawzi recomended after my 5th visit to the service center to send me a highly trained engineer.

Who also is not highly trained at all, this person had no brief about my case, was unable to solve the problem and had absolutely no suggestions.

Moreover when i got back to the customer service who are supposed to get back to me and not vice versa..

They told me that they trust their engineers and that the car has no problem.

I replied that if the car had no problem why was it admited into service 5 times and why did the engineer confirm that there was a problem although he was unable to solve it?

All i want is my car to get fixed! THATS IT! Mercedes Benz Egypt.

Mr. Tarek Fawzi later told me to file my case to a higher government authority the egyptian customer protection authority and that in other words they cant do anything for me.

Is this how the luxury brand Mercedes-Benz treats its customers? Thats a new one for me! I urge all of you to share this!!

Rony Shaheed


Editors response:
Dear Mrs. Renee,

we will forward your complaint to Mercedes Benz.

I am sure somebody will get in touch with you soon. Keep us updated with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

mahmoud adel from cairo - Egypt wrote:
Subject: Spare part pricing for Seat Leon 2014 (Readers letter)

Can you please help me find an official online spare parts pricing for the new seat leon 2014?


* * * * * * * * * * * * * * * * * * *

Ahmed Kholeif from Cairo - Egypt wrote:
Subject: Unacceptable service at Volkswagen Egypt / Passat CC 2013 Engine Failure (Readers letter)

My father bought the Passat CC Model 2013 since 10 months ago (May 2013).

Before buying the car the sales person at Volkswagen showroom Giza branch named Passant insisted that this car may accept Petrol 92 and no need to put the 95.

Before continuing the final steps of purchasing the car I met Mr. Mohamed Sheta through a friend of mine and during our conversation about the cars he told me that the Passat CC must receive Petrol 95.

When I told the sales person (Passant) that I have met Mr. Sheta and he told me what I have mentioned above, her answer was that Volkswagen Egypt has a case which is under the observation of the Egyptian courts and that Volkswagen Egypt is not allowing him to enter any of their showrooms or service centers.

Later on, my father decided to put 95 instead of 92 to be on the safe side and receive a better performance from the car.

However, since 10 days and while he was driving back home he wanted to refuel the car but he kept on searching for Petrol 95 in several gas stations but he could not find any.

So, he decided then to put 92 instead, and as recommended from Volkswagen Egypt. After few minutes and while he was driving he found that there is an ignition problem and the computer indicated that there is something wrong with engine.

On the second day, he went to Volkswagen service center at 6th of October city and met Mr. Wael El Dessouky. Mr. Wael told my father that they will start to observe the engine and see what was the main factor that led to this ignition problem.

After few days, the service center informed my father that the car is in need of a whole new engine as it is completely destroyed !!!

My father was surprised as the car is still brand new and he drove just 14,000 km till now and in Egypt this step will decrease the car resale value in the future.

My father did not agree about replacing a new engine and he told them that he will start to contact Volkswagen in Germany.

So, Mr. Wael told my father that “when they receive a similar case like my fathers car, they do NOT inform Germany with the whole case and in addition, they do not take pictures of the damaged part of the engine because Volkswagen Germany knows the problem with our fuel and even if the car is still under guarantee they will let the client pay the cost of the new spare parts as it is the client who mistreated the car.”

After one or two days, Mr. Wael informed my father that they found another better conclusion which is putting new piston kit as they have figured out that one of the piston rings was totally damaged.

When I called Mr. Wael to know more about the case and if the fuel had some water on it which damaged the piston ring he replied by saying “at the time being we didn’t test the fuel which is in the car, we just took a sample to see if some water appeared on it but we did not make an accurate test and, no we did not see any signs of water with our naked eyes.”

My father then decided to take steps against Volkswagen Egypt so he went to the Consumer Protection Agency in Cairo and wrote a detailed complain against Volkswagen and that he demands Volkswagen to give him a brand new Passat CC because he is not accepting all the mess he has been through with them and putting new piston kit or a new engine is not an acceptable solution for my father.

Also, my father asked them for a courtesy car as he needs it to finish his daily tasks and they agreed to give him one but later on, they told him that there is not any available car in the time being.

In Addition, my father informed them yesterday not to change any spare parts from the car till he finishes the steps taken against Volkswagen.

Kindly advice how we should proceed.


Editors response:
Dear Ahmed,

your case is just another one in a long series of serious complaints from Volkswagen and SEAT owners in Egypt.

The fact that this Volkswagen Egypt sales person called Passant told you that I am not allowed to enter the Volkswagen show-rooms in Egypt, just proves how misleading and unprofessional the Volkswagen and SEAT dealer in Egypt (Egyptian Automotive Company / Kayan Egypt) operates.

Not only is this sales person called Passant spreading wrongful and misleading information, but such an incompetent person should be banned from working in any car company.

It seems again that those two dealerships called Egyptian Automotive Company (VW & VWN & Audi Egypt) and Kayan Egypt (SEAT Egypt), which are both owned by Kareem El Najjar, are not competent enough to be representing any of the Volkswagen Group brands.

I am confident that the Volkswagen Group will not allow such complaints in the future, and I strongly recommend that the decision-makers at the Volkswagen Group should consider replacing Karim El Naggar with any other professional company, preferably with one of the existing Volkswagen dealer from the UAE or Saudi Arabia, just like Ford, Mitsubishi, Daihatsu, Honda and Toyota did when they replaced the incompetent und unprofessional Egyptian dealers with one of their professional and successful dealers from the Middle East and GCC region.

I said it many times before, and I keep on repeating it: Any TSI engine installed in a Volkswagen, Audi or SEAT model MUST use 95 octane gasoline as a minimum requirement. This is why I do not understand why Volkswagen Egypt and SEAT Egypt is still claiming in their newspaper and magazine ads that the Volkswagen and SEAT models in Egypt can use 92 octane.

This is surely considered spreading misleading information on purpose and this Volkswagen Egypt dealership should be sued by the Volkswagen owners and the Egyptian Consumer Protection Agency for this unacceptable business attitude and customer service.

We will surely send your complaint to Volkswagen Germany and please keep us updated with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Rasha Abdel Salam from Cairo - Egypt wrote:
Subject: Complaint BMW 316i Coupe / Bavarian Auto Group (Readers letter)

Dear Editor,

I was one of the first customers in Egypt to buy the BMW 316i Coupe when it was introduced in 2008. I bought it because I fell in love with its design, and have been using it as my second car on weekends only. This is why it has only done 21.000km so far.

And although I have been using 95 octane fuel since the first day and although I have been doing all the maintenance at the service center of Bavarian Auto Group regularly, I am not happy with the quality of the car and have been suffering for several weeks now from one of its four Run-Flat-Tire sensors and from an annoying knocking noise from the engine.

Is this the normal quality of a BMW luxury car which only drove 21.000 km?

Kindly advice how I should proceed in this matter.

Kind regards,
Rasha Abdel Salam



Editors response:
Dear Mrs. Rasha,

usually BMW cars are of very good quality, especially the Made-in-Germany models like your 316i Coupe.

It is indeed very strange that your 316i Coupe is facing these two problems especially since your car has done 21.000km only so far.

Although sometimes the management of BMW Egypt / Bavarian Auto Group is not so fast in responding to emails, I can imagine that they will respond to your complaint in a quick and efficient way and that they will also consider repairing your car on a good-will basis as it has only 21.000km on its clock and has been serviced at their service center on a regular basis.

Keep us updated with your case and the feedback from the Bavarian Auto Group during the next 48 hours.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Khaled Elhalaby from Cairo - Egypt wrote:
Subject: Comparison between Volvo S80 and Volkswagen Passat (Readers letter)

Dear sir,

I want to buy a car within this month and I am considering the VW Passat High line or the Volvo S80 High line.

Could you help me with a comparison between the S80 and Passat so that I can make up my mind on which car I should buy.

Best regards


Editors response:
Dear Khaled,

Both the Volvo S80 and the Volkswagen Passat are very good cars. But in this case I would chose the Volvo S80 for many reasons.

One of them is that the customer service and management of Volvo Egypt (Ezz El Arab) have improved a lot during the past year, while at the same time the customer service and management of the Volkswagen Egypt & SEAT Egypt (Egyptian Automotive Company & Kayan Egypt) have not been enjoying a good reputation lately.

The S80 drives extremely comfortable and its 180hp-engine is very agile and performs very well. Most important is that the S80 features a lot of passive and active safety features, such as the Blind Spot detector system BLIS as well as the emergency braking system City Safety which saved me personally from an accident during my recent test-drive.

The tire size of the S80 is more than ideal for the Egyptian roads and the interior is of very good quality and gives you a very good feeling when entering and sitting in the car.

Last but not least, the Volvo S80 offers a very competitive price among its strong competitors. The Volvo S80 C-Plus Package 2014 costs 318,000 EGP while the Volvo S80 Premium Package 2014 costs only 368,000EGP

The S60 could also an interesting alternative in case you need a smaller car, but so far we only test-drove the old 2013 S60 as there is no 2014 S60 Facelift test-car available yet. As soon as we test the 2014 facelifted S60 we will update you with our review.

I suggest you test-drive the S80 for a full day or for a weekend in order to make up your mind. We will forward your contact details to Volvo Egypt Ezz El Arab so that they contact you for a test-drive.

One last advice on the side: If you can wait a few more weeks, then I recommend you wait for the all-new 2014 Mercedes C-Class. We will test the 2014 C-Class in a couple of days, and all the data available show that the C-Class could become the new benchmark-setter in this segment and among its competitors from Audi, BMW, Volvo and Volkswagen.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

hassan el qutob from cairo - egypt wrote:
Subject: My cousin opened my 2013 Lancer with his own key !!!! No answer from Mitsubishi Motors Egypt (Diamond Motors) (Readers letter)

ميتسوبيشي موتورز ...mitsubishi motors
متمثلة في دايموند موتورز اللي هي وكيل ميتسوبيشي في مصر حاليا ...

حكايتي معاهم اني اشتريت لانسر 2013 في مارس 2013 و السبب ان تقريبا هي العربية الوحيدة اللي مفيش خلاف عليها ..

اول مشكلة :
بعد فترة قصيرة اقل من شهر تقربيا ظهرت مشكلة في التكييف وهي ( تدفق ضعيف للهواء - تبريد شبه مش موجود - ريحة غريبه - التكييف بيفصل كتيير جدا ) و نظرا ان الجو مش حر قوى في الوقت دا فا مبنتش المشكلة قوي .. مع شهر مايو روحت التوكيل اللي هو ( السعودي ) اللي في طريق الاسماعيلية و من هنا بدأت الرحلة لحد دلوقتي ..
في الاول مكانوش مقتنعين ان في مشكلة لأنة التبريد بيكون مقبول في الاول و كمان الجو مصادفش انو سىء بس بعد ضغط و تجربة للعربية من المهندس قرر انو ينضف فلتر الهواء و كشف ملقاش تسريب في الفريون و شحن تاني .. طبعا لما خرج بيها وفتح التكييف كان تمام بعد ساعتين رجع زي الاول .. الموضوع دا كررته 3 مرات و كل مرة نفس الحكاية ..

تاني مشكلة و دي الاغرب !! :
بالصدفة البحتة العربية اتفحت ب مفتاح لانسر 2010 بتاعت واحد قريبي كان فاكرها عربيتة .. فتح الباب و دخل قعد و دور المارش ,, لما مدارتش من اول مرة بيبص حواليه اكتشف انها مش عربيته و اكتشفت ان العكس بردة بيحصل ب مفتاحي اقدر افتح عربيته ..
طبعا دا لو اوبشن ليا من ميتسوبيشي لو من الوكيل عشان هو ابن خالتي فا دي لفتة ظريفة منهم :)
لكن طبعا دا كلام فارغ و عدم مهنية و مش عارف حاجة زي دي ممكن تحصل ازاي !! الله اعلم مين تاني يقدر يفتح عربيتي ب كل سهولة و ياخدها و يمشي .. و طبعا دا مخليني راكنها معظم الوقت في الجراج و لما بستخدمها بتكون عيني ف نص راسي ..
و كان رد التوكيل ان دا مش ممكن يحصل و اني لازم اخدلهم العربيتين عشان يشوفوا ب نفسهم

الانقح ان مفيش وسيلة للشكوي الا عن طريق الوكيل ف مصر دا اللي اتضح من السايت بتاع ميتسوبيشي نفسه !!! و دا غريب طبعا
كلمت الوكيل اللي هو دايموند موتورز و قدمت شكوي بخصوص المشكلتين يوم الاتنين اللي فات 10/2 و قالولي 48 ساعه و يوصلك رد من الادارة و لحد اللحظة دا محصلش !! .. طبعا انا كلمتهم مرتين في الفترة دي و اخرهم انهاردة و كل مره (اسفين لحضرتك و هنصعد الموضوع و نستعحل الادارة)

دا كل اللي بيحصل لحد دلوقتي !!!
( طبعا الحوارات دي كلها متضمنة الزعيق و الخناق مع السعودي و دايموند عشان اللي هيقول بييجوا بالصوت)

حد عندة اي اقتراح بالنسبة ل ميتسوبيشي او الوكيل او اي جهه تخلصني من الهم اللي بقالو سنه تقريبا !!


Editors response:
Dear Hassan,

the fact that the authorized Mitsubishi dealer Seoudi is not able to fix your air condition shows a very poor service and competence of this authorized dealer.

But the fact that your 2013 Mitsubishi Lancer was opened by the car key of your cousin who owns a 2010 Mitsubishi Lancer, this is what can be called a disaster.

We will send your complaint to the Mitsubishi importer in Egypt (Diamond Motors / El Kharafy) and we will surely follow up with you this disturbing case.

Editor





* * * * * * * * * * * * * * * * * * *

Haytham from giza - Egypt wrote:
Subject: Brilliance V5 from Bavarian Auto Group in Egypt (Readers letter)

ارجو المشورة
اشتري بريليانس v5 ولا رأي حضرتك فيها ايه


Editors response:
Dear Haytham,

unfortunately Brilliance Egypt (Bavarian Auto Group) was not able so far to provide a test-car for an independent and professional test-drive.

Therefore I cannot recommend the Brilliance V5 until we test it.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Eman from cairo - egypt wrote:
Subject: 2014 Nissan Sunny new shape (Readers letter)

Dear sirs,

Any reviews about new shape of nissan sunny 2014 is it good or not ?
If not what are my alternatives in the same price.

Best Regards


Editors response:
Dear Eman,

the Nissan Sunny offers an acceptable value for money.

But since the Nissan Egypt management has not been very reliable in the recent months I recommend you check out the Peugeot 301, the Skoda Rapid or the Renault Logan

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

hassan salem from Cairo - Egypt wrote:
Subject: Complaint from Peugeot Egypt dealer (Readers letter)

Mr. Mohamed Sheta

I make an accident with a Peugeot 208 (Model 2014) on Friday 11/29/2013 and handed over to an authorized maintenance center of in the next day to fix it. Vehicle repair is supposed to end in 15 days.

The company engineer contacted me yesterday and tell me that there is no front airbags, as well as the dashboard and solutions as follows:

1 - that they will import of these pieces and transported by plane and this cost me a lot of money and it will take us up to one month.

2 - The company imports these pieces and transported by sea and it will take us up to three months.
Of course, this solution is not satisfactory at all.

As I need your help

Regards
Hassan salem



Editors response:
Dear Hassan,

any respectable dealer or importer should always have all spare parts on stock at his main dealership.

And if they do not have it on stock and need to fly it in per air-cargo, then they should cover the cost themselves.

We will send Peugeot Egypt your complaint to find a quick solution for you. Keep us updated with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Nader Galal from Cairo - Egypt wrote:
Subject: Peugeot 508 recall for fuel pipe (Readers letter)

Hi There,

According to link below the Peugeot 508 was recalled in the UK for an issue in the fuel return pipe that could cause fire under the bonnet.

http://www.recalluk.com/recalls/cars/peugeot-508-fuel-return-pipe-recall-2013.aspx

Is there any official link for recalls by Peugeot as i could not find on their official web site.

Also i sent a message on Peugeot fans wall on facebook and they said they will check and reply back and till now nothing.

When i checked my VIN no. on the range specified on link , i found that my car is affected.

Could you please help on how do i go from there?.

Thanks , looking forward for your feedback.



* * * * * * * * * * * * * * * * * * *

Ahmed Magdy from Cairo - Egypt wrote:
Subject: Vw passat 2011 old shape (Readers letter)

Good afternoon

Please i need a fast response , why there is a big delay on this site to get an answer !!!!!


Thank you


Editors response:
Dear Ahmed,

we apologize for the delay, but this can happen sometimes as we receive many reader letters, complaints and inquiries.

Thank you for your understanding.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Omar Sherif from Cairo - Egypt wrote:
Subject: Complaint about my brand-new 2014 BMW 320i from Bavarian Auto Group (Readers letter)

Dear Mr. Shetta,

Just a quick note I would like to point at, I made a huge accident 9 months ago and I am still recovering from it and thought that driving a BMW car is driving a safe vehicle.

I just bought a BMW 320 series model 2014 a month ago and unfortunately I am only facing problems since I got this car.

Today I faced the most embarrassing and astonishing situation an owner of a brand new BMW should face.

I tried to start my car drove it for a few cms and all of a sudden it stopped. I tried several times to turn the ignition key on, but it starts for a second then stops. I called the emergency service and they came to find out that this is a manufacturing problem and the car needs to be sent to the service to take a look at it.

Just wondering what would have happened to me if it just stopped in the middle of the road on a highway or on a bridge?!!!

Also if this happens after putting 500 KMs on a new car what will happen later on?!!!!

I really hate this car even before using it. I wanted a Mercedes Benz but my parents thought that this BMW car would be better for my age and my safety.

Unfortunately the manufacturer helped proving them wrong. I am a German School graduate so I speak fluent German and will file a complaint to the mother company in Germany as what happened to me can happen to others.

Now my car is on its way to the service and let us see what they will come up with.

Omar Sherif



* * * * * * * * * * * * * * * * * * *

Ahmed magdy from Cairo - Egypt wrote:
Subject: Problems with my Passat 2011 old shape 7 speed DSG (Readers letter)

Good morning,

Thank you very much about your answer , but now i had another problem is that at morning with a cold start the car display to me (move selector lever to p/n ) and cannot start for several times then i hear sound coming from the dashboard, then it starts!

Is there a problem in its gearbox ? And what should i do and what will Volkswagen do with this issue .

Waiting for your fast response

Thank you very much



* * * * * * * * * * * * * * * * * * *

Amir Adel Hanna from cairo - Egypt wrote:
Subject: Complaint Toyota Egypt Alfuttaim service center at El Obour City (Readers letter)

Dear Editor,

After I finished my car service at TOYOTA EGYPT El Obour city branch and when I received my car I found that they cracked the windshield and they refused to repair it and they communicate with me with very bad attitude.

Regards
Amir Adel


Editors response:
Dear Amir,

I am not surprised by such an unprofessional and customer-unfriendly behavior and response from Toyota Egypt Alfuttaim, as the management of Toyota Alfuttaim in Egypt has become very unprofessional during the past few years.

Please send us the copy of your job-order which shows that there was no crack when your car was handed out to the workshop receptionist or engineer and we will forward your complaint to the Toyota headquarter in Japan.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Yousry from Giza - Egypt wrote:
Subject: Complaint Egyptian Automotive Company - Volkswagen Jetta 2007 Transmission Problem (Readers letter)

Dear Sir,

I have a VW Jetta 2007 Model. A couple of years ago we experienced a problem in the automatic clutch, as sometimes there is a jerk when transmitting at low movement.

We changed the transmission oil a few times, but the problem still persists. Our specialized VW mechanic informed us that this was a common problem in the Jetta models.

Lately, we got in touch with a friend who has a 2010 Jetta and experienced the same problem, but he managed to fix the problem at the authorized dealer for free.

A couple of days ago, we went to the sole authorized dealer (Egyptian Automotive Company) to do the same, but he refused as we were doing maintenance elsewhere. The authorized dealer refused to even check the problem in the car, despite the fact that this is a serious problem not just a regular checkup.

The kilometrage on the car now is 90,000+ km, and I have been maintaining the car at a specialized VW mechanic for every 10,000 km (I have a record for that).

As this problem is because of a manufacturing fault, and as we expect that VW, as a trustworthy company, would be responsible for its reputation, I am writing this requesting that this problem be fixed at your authorized dealer for free.

Looking forward to hearing from you soon.

Regards,

Ahmed M. Yousry


Editors response:
Dear Dr. Ahmed,

Unlike the very good customer service of the Volkswagen Group (Volkswagen, Audi, Seat, Porsche, etc.) in Germany and the UAE, unfortunately you are not the first one complaining from the not-so-customer-friendly customer service of the Egyptian Automotive Company / Kayan Company in Cairo, which unfortunately is the agent of three very good and respectable brands, namely Volkswagen, AUDI and SEAT in Egypt.

Every time we receive a DSG-transmission or TSI-engine complaint it seems to me that the Egyptian Automotive Company / Kayan is either overstrained with those three agencies or simply not willing to apply the customer service standards of the Volkswagen Group.

In any case, I think it is very important for the Volkswagen Group to re-evaluate its agencies in Egypt and eventually change them and name new agents for its respectable brands in Egypt.

We will forward your complaint to Volkswagen Egypt. If they do not solve your complaint during the next three working days, then get in touch with us again and we will forward your complaint to Volkswagen Germany.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ehab Gad from cairo - egypt wrote:
Subject: Very unprofessional and dishonest service at Mercedes Benz Egypt ! (Readers letter)

From: Ehab Gad
Sent: Sunday, December 15, 2013 4:55 PM
To: tarek fawzy (Mercedes Benz Egypt)
Cc: raul rohan ; jasmine soilly ; readersletter ; s ahmed
Subject: Re: Your Mercedes-Benz C180

Mr. Tarek,

"Glad to hear that my vehicle is working fine" Very disappointing e mail from a Representative for Mercedes Benz for customer relation after such situation.

I would have expected an apology e mail for the hassle you caused me by your wrong diagnosis rather than that unprofessional, empty, useless non sense e mail u sent.

But this proof that Mercedes Benz needs to choose the right persons in the right place. And due to your careless arrogant e mail. I will submit an official complaint to consumer rights to check this case that has many question marks. Is it Intended or not and who is responsible for this.

I Would not have took this step unless your provocative e mail

Have a nice day.
Ehab Gad



On Sunday, December 15, 2013 3:11 PM, "tarek fawzy wrote:

Dear Mr. Ehab,

Thank you for your mail.
Glad to hear that your vehicle is working fine now.
Have a nice day.

Tarek Fawzy
CRM
Mercedes-Benz Egypt



From: Ehab Gad
Sent: Sunday, December 15, 2013 3:03 PM
To: Fawzy, Tarek (511) Mercedes Benz Egypt
Cc: Rohan Raul (511); Soilly, Jasmine (002); s ahmed
Subject: Re: Your Mercedes-Benz C180


Mr. Tarek,

I do not know what to write to be within the limits of decency and in the same time describe what i have experienced with you as a whole organization on managerial level, technical level and customer service level, If we have a scale from 0 to 10 to rate what you do i would recommend -10 !!!

I think you should revisit your manual of procedures on all levels, especially how you should deal with complaints, It might lead to something that may help improve your performance and also it might prevent such embarrassing situation.

We have been negotiating and debating for long time about my vehicle problem.

According to your unprofessional diagnoses it was the SAM. that would have cost me from the early beginning more than 13,0000 EGP.

It came to my mind why not to change the car battery and try the vehicle for 10 days before i contact the dealer to change the SAM. and guess what it is working fine

Due to your unprofessional work i kept the car parked useless for more than a month for no reason, you annoyed me by unprofessional ongoing e mails that made me believe you have nothing to do with customer service and you would have cost me money for a nonexistent problem, As i told you before i felt like you want to take the most out of your customers

Not all customers send e mails for the HQ to discuss inconvenient situations, Because they trust the authorized dealer by Benz and the authorized dealer make them pay huge amount of money for nonexistent problems

and even if they send the HQ it will end up the same.

You cannot configure whether it is a battery or a SAM !!!

Ehab Gad



* * * * * * * * * * * * * * * * * * *

Ahmed magdy from Cairo - Egypt wrote:
Subject: Passat 2011 old shape dsg 7 speed (Readers letter)

Please i wrote a message from the last week and i didnt receive any response , please answer me as soon as possible, thank you

Editors response:
Dear Ahmed,
your first letter has been answered. Please check it now.
Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Nada Mahmoud from Cairo - Egypt wrote:
Subject: Problems with Renault Fluence even before 10.000km service (Readers letter)

Dear Mr. Mohamed Sheta,

I have several problems with my 2012 Renault Fluence, although I have not passed the 10.000km service yet.

The fuel gauge is not working in an optimal manner, and suddenly drops in direction of the emtpy status, which for me is a serious safety issue.

Same goes for the car horn which sounds weird and the A/C which seems to lose performance and cooling effect.

Is this normal for an almost brand-new car?

I would like the Renault Service Center in Abo Rawash to solve and fix those annoying and serious problems tomorrow Monday 09.12.2013 at Abo Rawash service center, as this is the only free day I have during this month.

If the fixing will take more than one day I expect Renault to provide me with an appropriate courtesy car.

I will use this opportunity to perform the 10.000km service for my Fluence at Renault Service Center on the same day.


Kind Regards
Nada Mahmoud


Editors response:
Dear Mrs. Nada,

such minor things could happen with an almost brand-new car, but fixing and exchanging them on the warranty does not take more 2-3 hours.

I do not think that fixing and doing the 10.000km service for your car will take more than 3-4 hours, but if it does then I am sure Renault Egypt will provide you with a courtesy car.

Since in the past Renault Egypt EIM have usually been very quick in fixing and responding to the customer complaints, I am confident that somebody from Renault will call you today for arranging and booking your appointment tomorrow Monday 09.12.2013, and that all your Fluence problems will be solved tomorrow in a quick and professional manner.

Keep us updated.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Sameh Tolba from Damietta - Egypt wrote:
Subject: Arabcom are the worst (Readers letter)

I have asked if they have rims suiting my car dimens and they have advised NO but they were preparing for a MOMO order.

One of their team contacted me and settled the deal and agreed on a model; he asked for downpayment and he preferred full payment to avoid price change due to exchange rate.

On the 2nd of July I have deposited the full amount and the guy fm Arabcom told me that delivery will be after a month.

Till now I have not recieved the rims and the sales guy and the FB page admin does not reply to my calls or messages!!!



* * * * * * * * * * * * * * * * * * *

Amr from Cairo - Egypt wrote:
Subject: Which one do you recommend? Fluence? Impreza? Elantra? Yaris? (Readers letter)

Dear editor,

Please rank the following cars for me to buy from. And if u think I should exclude one please let me. Also which one has the best after sales service and resale value:

- Renult Fluence
- Subaru Impreza
- Hyundai Elantra
- New Toyota Yaris sedan




* * * * * * * * * * * * * * * * * * *

Ahmed magdy from Cairo - Egypt wrote:
Subject: Passat 2011 old shape 7 - speed dsg (Readers letter)

Good morning

This is the first time to join this excellent site and i really enjoy reading all the comments that is written , please i need to ask 3 questions ,

1- if passat 2011 old shape 7- speed has a problem in its dsg transmition like 2009 & 2010 ? Or it is solved in this model ?
2- if the car didnt change dsg , after how many km i can say that its dsg will not be a problem ?
3- when could i change the dsg 7 speed oil ?

Your fast response is highly appretiated , thank you


Editors response:
Dear Ahmed,

most of the problems happened in the 2009, 2010 and 2013 models. Nevertheless there is no rule when or after how many kilometers the DSG-transmission problems arise. It depends on many factors, including weather heat, stop-and-go traffic as well as driving habbit.

You can change the oil when you feel that the transmission is not shifting smooth.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Amr Elewa from Cairo - Egypt wrote:
Subject: 7-seats family car! Peugeot 5008 or KIA Carens 2014? (Readers letter)

Hello Sir,

Firstly I would like to extend my appreciation for the refined and professional service and favor you provide!

To meet my family needs, I am considering a 7 seats car but my budget is far away to consider a Durango or the like.

Namely I am thinking of either Peugeot 5008 or Kia Carens 2014. I have a good experience with Kia agent as I already own a KIA Sportage though its suspension is stiff.

But I assume that Peugeot would be safer and more reliable ( being a Peugeot) , nonetheless I heard that the agent is not as competent, additionally the car resale will be an issue.

Please advise me on the pros and cons of each option and your recommendation.

Regards,

Amr



Editors response:
Dear Amr,

we test-drove the KIA Carens a few months ago in France, and I was very impressed by the quality, the stability, the options as well as the active and passive safety features of the Carens which included among others the live-saving Electronic Stability Program ESP.

Unfortunately KIA Egypt EIT was not able to send us a Carens test-car yet, so that we could test it on the Egyptian roads and see what options and safety features the Carens offered in Egypt .

The Peugeot 5008 is very spacious from the inside and a very safe car as it comes with ESP as a standard in Egypt. Regardless what the Peugeot dealer might have told you (or will tell you), I recommend that the Peugeot must use 95 octane in order to avoid mid- or long-term engine failure.

The Peugeot dealership has improved a little bit over the recent few months, but still has a long way ahead in order to be among the Top 10 dealers and service centers in Egypt.

As soon as we receive the KIA Carens test-car we will update this reader letter and update you with our final verdict during the next 10 days.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Shehab from Giza - El-Haram wrote:
Subject: Which The Best???? Mitsubishi Lancer or Chevrolet Cruze? (Readers letter)

Dear Editors Team,

Thanks For all Efforts in this Web Page!

kindly Pls tell me which is better: Lancer Shark Or Chevorlet Cruze

And pls give me your Suggest about this and tell me if any another alternative?

Thanks A lot


Editors response:
Dear Shehab,

if you are looking for a reliable and comfortable car from a good brand with a good service center and a good reputation in Egypt, then I recommend that you go for the new 2014 Nissan Tiida !

Kind regards,


* * * * * * * * * * * * * * * * * * *

Ahmed Adly from Cairo - Egypt wrote:
Subject: Recommendation New Audi A3 sedan? Same VW DSG problems? Volvo V40 & Mercedes A-Class (Readers letter)

Hellooo,

I m really glad to find such service and help!

Do you recommend buying the new Audi A3 sedan or there is any problems concerning the gear box and break system?

I own a Volkswagen Jetta 2012 and facing mild problems (vibration while shifting from D1 to D2 ) and do you think i will face major problems in the gear box in my Jetta ??


Editors response:
Dear Ahmed,

First of all we are glad you like our reader service and recommendations.

Although the Audi A3 ‘Hatchback’ is known for having a very good sound insulation, we are not really sure about the Audi A3 ‘Sedan’ as we did not drive the Audi A3 Sedan yet, so we cannot really recommend it until we test it.

As for possible problems with the gear-box problems, there had been another recent DSG transmission recall from the Volkswagen group a few days, which might also affect some Audi models. You can check the latest three official recalls of Volkswagen (which involved almost 2 million different Volkswagen group units) on the front-page of our website.

Since you started having mild vibration already with your VW Jetta transmission, I assume that your two DSG clutches will need to be changed soon as part of the older Volkswagen recalls

Since we did not test the Audi A3 yet, I recommend you have a look at some other competitors of the Audi A3 which we have tested recently and which impressed us quite a lot, such as the Volvo V40, the Mercedes A-Class as well as the Mercedes B-Class.

We will forward your contact details to Volvo Egypt Ezz El Arab and Mercedes Benz Egypt so that can get in touch with you and offer you a test-drive for the Volvo V40, the Mercedes A-Class and B-Class.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Said from Cairo - Egypt wrote:
Subject: VW Polo Hatchback 2013/2014 1400 cc 85 HP A7-DSG (Readers letter)

Dear Mr. Sheta,

Regarding the Volkswagen Polo hatchback new shape 2013/2014 1400 cc 85 hp 7-DSG, what is your feedback about its acceleration in D1 & D2, comfortable in bumpy road, fuel consumption , air-condition, Stability in curves, strong brake or weak brake and in general advantage and disadvantage ?

What about its spare part prices?



* * * * * * * * * * * * * * * * * * *

Ahmed Said from Cairo - Egypt wrote:
Subject: Fiat Punto 2013/2014 (Grand Punto 1400 cc 77 HP A/T ) (Readers letter)

Dear Mr.Sheta,

What is your opinion for Fiat Punto (New Grand Punto 1400 cc 77 hp A/T) 2013/2014?
Is this stable car or not?
Is it reliable car?
Is it Comfortable car in bumpy roads?
In general what is the advantage and disadvantage?
What about resale value?
What about spare parts prices?



* * * * * * * * * * * * * * * * * * *

Ahmed from Nasr city - Egypt wrote:
Subject: Recommendation needed (Readers letter)

Hello
I very delighted to find such service and help ,
I m just looking forward to buy the new audi a3 sedan 2014 , and i have been searching for any problems in audi a3 i didn t find something obvious except the gear box problems in vw ( i own 2012 jetta ),
So do you recommend buying the new audi a3 sedan ??



* * * * * * * * * * * * * * * * * * *

Ahmed Mahfouz from cairo - egypt wrote:
Subject: Cheapest car to buy - Nissan Sunny or Renault Logan or Brilliance? (Readers letter)

Hello,

Thanks for availing such a useful thread.

I need your advice about the cheapest automatic and convenient car that I could buy.

My budget is 100K or below taking into consideration that it will be solely used for commuting to work on a daily basis since I have to cut 70 KM daily.

I thought about :
1. Nissan Sunny old shape
2. Renault Logan

What do you suggest?

Best Regards
Ahmed Mahfouz


Editors response:
Dear Ahmed,

Thank you for your email. I am glad you like our readers letter section and find it useful.

I strongly recommend you stretch and increase your budget a little bit and consider the new Nissan Sunny instead of the old one. We test-drove the new Nissan Sunny recently and I liked the very good value-for-money it offers.

Besides, the space in leg-room on the back seats of the new Nissan Sunny are surely among the largest, if not THE largest, in its class. Also the engine and performance of the new Sunny are much better than in the old Sunny.

I also suggest you have a look at the Brilliance model range within your budget, especially since Bavarian Auto Group is known for its good and professional customer service, just like it is the case with Nissan Egypt.

We will forward your contact details to Nissan Egypt and Brilliance Bavarian Auto Group so that they can get in touch with you and offer you a test-drive, so that you drive the cars and chose the car you like most.

Good luck and keep us posted with your decision.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ehab Gad from cairo - egypt wrote:
Subject: Complaint Mercedes Egypt & GNA - Problems with my C180 (Readers letter)

Dear Mr. Tarek Fawzy,

I hope all is good, Regarding your last e mail dated Nov 14 2013 I am not happy with your final decision and the time you took to respond.

I am not looking for discounts, i would be very happy if you tell me what are the possible faults that i may have done to make me bear 40% of the cost plus labor hours for a lifetime vehicle electronic part that has failed after 50,000km in a MERCEDES BENZ, that was made in GERMANY not assembled in Egypt and regularly maintained at an authorized dealer from Mercedes Benz where is my input in the malfunction of this part.

From my understanding this part broke due to bad maintenance or manufacturing defect not bad usage, I should not pay anything

I would understand this kind of discount (60-40 or 30-70) should apply on parts that are rare to broke in low mileage vehicles but it is susceptible to bad usage like suspension parts, The part we are talking about got nothing to do with bad usage

I am surprised after all this delay you did not close this issue the way it should, and you want me to pay 40% of the part and 90% of labor

If i believe that i did something wrong that broke this part or I am talking about high mileage vehicle then i will pay 100% of its cost

I do not expect this from MERCEDES BENZ and i will not recommend to buy a Benz here in Egypt due to the bad maintenance.

please relpy as soon as possible to close this issue.


Thanks



From: tarek fawzy
Sent: Thursday, November 14, 2013 10:33 AM
To: gad ehab
Cc: readers letter
Subject: Your Mercedes-Benz C180

Dear Mr. Ehab,

Thank you for your e-mail dated 24 October addressed to our HQ regarding your Mercedes-Benz C180 and your mail dated 13 November addressed to Auto Arabia .

Mercedes-Benz Egypt and its authorized service centers are always keen for maximum customer satisfaction, So please accept our apology for any delay or miscommunication.

To maintain your satisfaction Mercedes-Benz Egypt and GNA management had decided to offer you 60% discount on the SAM price and 10% discount on the labor.

We hope that we could reach your satisfaction.

Please contact your authorized service center GNA for final settlement and coordination.

Thank you and have a nice day.
Tarek Fawzy
CRM
Mercedes-Benz Egypt




Editors response:
Dear Mr. Ehab Gad,

we have received the update on your case, and will forward it to the Mercedes management in order to have a closer look at your case and find a satisfying solution for all parties.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed from cairo - Egypt wrote:
Subject: Renault Fluence - luxury & powerful (Readers letter)

Dear All,

I have bought the new renault fluence 2014 and i want to say it is very powerful have all kind of luxury driving it is a real amusement very nice car .

But I hope the agent take care that many official suppliers as el sabaa automotive intend to sell the car with over price about 5 thousands other wise you have to wait 3 months to receive your car, I am afraid that may cause to destroy the selling of this car as also there is a big computation with corolla 2014 .

I hope that EIM take care from that other wise it will kill the success of this model over the past 3 years.

Regards,
Dr. Ahmed



* * * * * * * * * * * * * * * * * * *

amin a rahman from cairo - egypt wrote:
Subject: Can you recommend 92 Octane for KIA Sportage 1600? (Readers letter)

Dear Sir,
Can you recommend 92 Octane fuel for the Kia Sortage 2014 (1600cc)?


Editors response:
Dear Amin,

we have not received a KIA Sportage test-car yet and therefore cannot tell you any practical recommendation yet.

As soon as we receive the Sportage test-car, we will get back to you.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Marwa from Cairo - Egypt wrote:
Subject: Car confusion - Nissan Qashqai or Juke or Hyundai ix35? (Readers letter)

Hello..

I am considering purchasing a new car and the Nissan Qashqai caught my attention though i think its too big for my needs ... So how about the Juke?

Some friends told me that its not safe on highways such as desert Roads outside of Cairo (to Sahel or Upper Egypt)

I am also willing to consider other options like the Hyundai ix35

Though i am a bit concerned with a 1.6 for such car size.

Plz advise.... Thank you


Editors response:
Dear Marwa,

first of all I recommend that you do not even consider the Hyundai ix35 in your possible purchase decision, mainly due to the unprofessional and incompetent management and customer service of Hyundai Egypt Ghabbour.

Both the Nissan Qashqai and the Nissan Juke are very good options.

The Nissan Juke is the even better option as it comes with the live-saving Electronic Stability Program ESP. You can read the complete Juke review and test-drive here: http://www.autoarabia.org/articles/1229/Compact%20SUV%20&%20Crossover%20review%20series:%20The%20Nissan%20Juke%201.6

The Nissan Juke is one of the safest cars in its category because of its ESP, so what your friends told you is not correct.

My personal recommendation: Go for the Nissan Juke!

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ehab Gad from Cairo - Egypt wrote:
Subject: Mercedes Egypt not responding to my C180-complaint (Readers letter)

Dear Sir,

I sent the below complaint 4 days ago (10.11.2013) and I did not hear anything till now from Mercedes Benz!!! Is this normal ???!!!


Ehab Gad from Cairo - Egypt wrote:

Subject: Complaint about Mercedes Benz Egypt ! My Mercedes C180 ! (Readers letter)
I sent the below complaint on the 24th of Oct on the official Benz site and i did not have a solution up till now.

after i had a funny and unproffesional reply in the maintenance center which was (we will send to germany to have a goodwill ), Germany replied: you will have a goodwill on the switch but not the sam!

do these words make any sense?

i physically use the switch i do not even see that sam! they changed the switch and the problem still exists !

by the way the switch costs 1000le and the sam costs 20,000le

if its about maintenance I do all the maintenence at the official Mercedes Benz service center. they can get back to the records ! so, did I break the sam due to bad maintenence????

please tell me the best way to use the sam ???

Those are the details Mercedes asked me to send to them when I filed my first complaint on their official website:

Country: egypt
Dealer name: giza national automotive
Dealer representative: reception eng.
Vehicle: Mercedes C180
Model year: 2009
Purchase date: 2009
Plate number: 2421
Chassis number: 289368
Complaint type: Component failure

Complaint details:

dear sirs,
I have a problem with my car that every time to ignite the car I have to connect the battery to external power supply. what I have been told in the maintenance center I have to change (switch & sam) & they cost almost egp 25.000 !!!

I bought this expensive car while I had the chance to buy much cheaper even bigger more powerful cars because i am buying a brand !!!

i am buying a benz to avoid this hassle of components failure.

regardless the high maintenance cost it is unacceptable to ask a Mercedes benz customer to bare the cost of a main electrical component in a 60,000KM vehicle

please I need a prompt solution because it is very annoying to pop the hood and connect cables every time I need to start the car

this component I should not bare its cost as it is a life time component in all other brands!

thanks


Editors response:
Dear Ihab,

we will forward your complaint to Mercedes Benz Egypt and I assume they will get in touch with you during the next few hours to solve your annoying problem.

Of course the cost of such an electric control unit should be covered completely by the Mercedes dealership, even if your car had more than 100.000 km on its clock.

I also assume that Mercedes Benz Egypt will provide you with a courtesy car until your problem is solved as part of their recently improved customer care policy, especially since you did all the service of your car at the official Mercedes Benz dealership,

Did this problem appear by itself or did it happen after a service visit at the service center?

Keep us updated with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *



Editors response:
Dear Ehab,

no, this is not normal. Usually Mercedes Benz Egypt gets in touch with their customers within 24 hours after receiving their complaints.

We will forward your complaint again and I assume somebody from Mercedes Benz Egypt will get in touch with you today.

Keep us posted.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Yahya El-Sheemy from Damanhur - Egypt wrote:
Subject: Complaint Renault Egypt - Logan problems - طلب توضيح عن تغيير طارة اللوجان في الضمان (Readers letter)

السلام عليكم

دلوقتي توكيل رينو بيغير طارات اللوجان الهاف أوبشنز و في ناس بتقول الفول أوبشنز كمان
في الضمان موديلات من أول 2010 لغاية 2012 تقريبا عشان فيها عيب في الصناعة ( إنها بتقشر و إن المشرشر بتاعها فيه مشكلة و ممكن يتسبب في حوادث ) و عشان الشكل الجمالي (مش عارف ده معناه ان شكلها حيتغير و لا إيه !! )
بس بيغيرها لناس و ناس
يعني الناس اللي يوصلهم sms بيغيروها , اللي ما بيوصلوش ما بيغيرش
مع العلم ان في ناس غيروها و طارتهم مفيهاش خربوش أصلا و من غير sms و لا حاجه , كان بيعمل صيانة عادية و قالوله حنغيرهالك بالمرة
و 16202 مش عارفين بيقولو اللي جاتله رسالة يغير اللي ما جاتلوش ما يغيرش
المفروض ان العيب ده في العربيات كلها و خصوصا 2010 و 2011 , طب ع أساس إيه بقى بيغير أو ما بيغيرش و بعدين التغيير ده بيبقى من غير الكشف ع العربية , فهي أرقام شاسيهات مثلا و لو كده ما الطارة واحده في كل العربيات الهاف اوبشنز و خصوصا ال 2010 و ال 2011 , و لا لمجرد ان وصلت sms لصاحب العربية , و لا كل واحد و حظه ؟!!!

من الناس اللي وصلتلهم رسايل موديلات 2010 و 2011 و 2012 هاف أوبشنز

فكنا عايزين توضيح من التوكيل ع الموضوع ده عشان محدش فاهم
عشان ردهم بيبقى جتلك رسالة فتيجي تغيرها , مجتلكش ما تجيش طب حتغير ليه أو ما تغيرش ليه و لا حد يعرف
و شكرا


Editors response:
Dear Yahya,

we will forward your complaint regarding the exchange of the Renault Logan steering wheel to the management of Renault Egypt EIM, and will ask them for a clarification.

Regards,
Editor
(12.11.2013)


Official Reply from Renault Egypt EIM (14.11.2013):

تحية طيبة و بعد،

بخصوص الموضوع أعلاه اود أولاً ان اشكر سيادتكم على هذه الرسلة و على اهتمامكم بالموضوع. و فيمايلي الحقائق و المعلومات الخاصة بهذا الموضوع:

1 – تم البدأ في بيع طرازات لوجان بمختلف أنواعها (سيدان و هاتشباك و أم سي في و داستر) بداية من العام 2009 .
2 – بنهاية عام 2011 قامت الشركة المصرية العالمية للسيارات بإخطار شركة رينو بتكرار شكاوى من العملاء بحدوث تقشير في طارة الدريكسيون و بخاصة الطارة التي بدون ايرباج و التي تخص مستوى التجهيز الأول في كل الطرازات
3 – و بعد عام من الفحص و المفاوضات توصلت الشركة المصرية العالمية للسيارات إلى اتفاق خاص مع رينو بتغيير جميع طارات الدريكسيون لمستوى التجهيز الأول لكل الطرازات سواء كانت بها تقشير أو لا يوجد بها تقشير و سواء كانت السيارة في الضمان أو خارج الضمان.
4 – و منذ بداية العام اخطرت شركة رينو جميع العملاء الموجود بيانتهم لدينا بالحضور لتغيير الطارة و بالفعل تم التغيير لبعض العملاء و من الجدير بالذكر أن طرازات لوجان هي طرازات منتشرة جداً و يتم بيعها لقسم كبير من العملاء بواسطة معارض غير معتمدة مما يجعل الحصول على بيانات جميع العملاء أمر في غاية الصعوبة، و هو ما نعمل على تصحيحه منذ بداية العام الجاري.

أما فيما يخص أن الكول سنتر لم يستطع الرد بحرفية على استفسارات العملاء أو ان المعلومات الموجودة لديهم متضاربة أو غير وافية ، فقد تم التعامل مع هذه الملحوظة و إرسال كافة البيانات للكول سنتر لضمان الرد على كل الإستفسارات بمنتهى الدقة.
و الشركة يوجد لديها قائمة بجميع أرقام الشاسيهات التي سيتم تغيير طارة الدريكسيون بها وسيتم إرسالها للكول سنتر لتسهيل الرد على استفسارات العملاء.



Sherif Al Alem
DEPUTY GENERAL MANAGER
Egyptian International Motors (EIM) - RENAULT


* * * * * * * * * * * * * * * * * * *

Ehab Gad from cairo - egypt wrote:
Subject: Complaint about Mercedes Benz Egypt ! My Mercedes C180 ! (Readers letter)

I sent the below complaint on the 24th of Oct on the official Benz site and i did not have a solution up till now.

after i had a funny and unproffesional reply in the maintenance center which was (we will send to germany to have a goodwill ), Germany replied: you will have a goodwill on the switch but not the sam!

do these words make any sense?

i physically use the switch i do not even see that sam! they changed the switch and the problem still exists !

by the way the switch costs 1000le and the sam costs 20,000le

if its about maintenance I do all the maintenence at the official Mercedes Benz service center. they can get back to the records ! so, did I break the sam due to bad maintenence????

please tell me the best way to use the sam ???

Those are the details Mercedes asked me to send to them when I filed my first complaint on their official website:

Country: egypt
Dealer name: giza national automotive
Dealer representative: reception eng.
Vehicle: Mercedes C180
Model year: 2009
Purchase date: 2009
Plate number: 2421
Chassis number: 289368
Complaint type: Component failure

Complaint details:

dear sirs,
I have a problem with my car that every time to ignite the car I have to connect the battery to external power supply. what I have been told in the maintenance center I have to change (switch & sam) & they cost almost egp 25.000 !!!

I bought this expensive car while I had the chance to buy much cheaper even bigger more powerful cars because i am buying a brand !!!

i am buying a benz to avoid this hassle of components failure.

regardless the high maintenance cost it is unacceptable to ask a Mercedes benz customer to bare the cost of a main electrical component in a 60,000KM vehicle

please I need a prompt solution because it is very annoying to pop the hood and connect cables every time I need to start the car

this component I should not bare its cost as it is a life time component in all other brands!

thanks


Editors response:
Dear Ihab,

we will forward your complaint to Mercedes Benz Egypt and I assume they will get in touch with you during the next few hours to solve your annoying problem.

Of course the cost of such an electric control unit should be covered completely by the Mercedes dealership, even if your car had more than 100.000 km on its clock.

I also assume that Mercedes Benz Egypt will provide you with a courtesy car until your problem is solved as part of their recently improved customer care policy, especially since you did all the service of your car at the official Mercedes Benz dealership,

Did this problem appear by itself or did it happen after a service visit at the service center?

Keep us updated with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Perihan from Cairo - Egypt wrote:
Subject: Opel Insignia vs Volkswagen Passat 2014 vs Skoda Superb? Volvo S80 & Mercedes B200! (Readers letter)

Dear Sir,

I need your advice of which is better to buy the new Opel Insignia or VW Passat or Skoda Superb . I need a strong comfortable reliable car as I drive to work around 80 kilometer daily downtown and I also have 2 young children so the car must be practical and quite large.

I thought about the Chevrolet Captiva 2014 as it is a large SUV, 7 seats and quite good family car , but I see from your comments that its is not recommended.

My budget is around 250000 till 280000 LE.

Can you please give me some guideness as I am totally confused and need an expert advice.

Thank you in advance




Editors response:
Dear Perihan,

yes, you are right I do not recommend the Chevrolet Captiva in your case as you have much better alternative cars equipped with the live-saving Electronic Stability Program ESP within your budget.

The Opel Insignia and the VW Passat are surely good cars, but the problem is the very bad customer service and reputation as well as the incompetent management of both Volkswagen & SEAT Egypt (Egyptian Automotive Company) and Opel Egypt Mansour Chevrolet & General Motors Egypt.

The Skoda Superb and the Skoda Yeti are very good and very safe cars. Definitely recommendable in case you do not mind manual transmission.

If you can stretch your budget a little bit more than I strongly recommend you check out the Volvo S80 and the V40 at Volvo Egypt Ezz El Arab.

Especially the Volvo S80 is extremely impressive and offers a much better value-for-money than its competitors from Mercedes and BMW. Volvo also has the face-lifted S60 in its model range, but we did not test it yet.

We test-drove the Volvo V40 in Verona (Italy), in Dubai as well as in Cairo and this car can easily be considered the safest one in its class.

Another interesting, safe and comfortable family car within your budget is the Mercedes B200, which is also very fuel-efficient due to its 7G-automatic transmission.

We will forward your contact details to Volvo Ezz El Arab, Mercedes Benz Egypt and Skoda Egypt so that they can get in touch with you for test-driving the Volvo S80, Volvo V40, Mercedes B-Class, Skoda Superb and the Skoda Yeti. At the end you chose the one you felt most comfortable with.

I personally would probably go for the Volvo S80 in your case.

Good luck & enjoy your new car!

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Sara Hazem from 6th october - Egypt wrote:
Subject: SEAT Egypt Kayan - The Worst Service Center Experience (Readers letter)

Dear Autoarabia,

I already sent you before my problem with my Seat Leon and the service center (KAYAN Egypt for Trading & investment ), and how they wanted to charge me for a manufacturing problem that i totally have nothing to do with, and i was so thankful for the concern of Autoarabia and for following up regarding my case.

However, what shocked me was the SEAT Egypt Service Center irresponsible act towards my case.

The car was delivered to their place on the 16th of September and till now i have no response whatsoever on how this case will end!!!

It has been over a month and a half and i am suffering from the complications of not having my car, as my whole life depends on it !!!!

What is even worse is that the SEAT Egypt service center gives me no clue about what needs to be done or when I will take it back !!! All I hear from them is that: We will consider the case, and thanks for your patience!

What kind of customer service center is that, if their customers are not on their priority list ??!!!





Editors response:
Dear Sara,

I am really surprised by the irresponsible and unprofessional way of how SEAT Egypt is handling your case.

I am even more surprised by the unprofessional and incompetent reply of the SEAT Egypt brand manager Noha El Milligy to your first complaint.

It seems that Kayan & Egyptian Automotive Company is totally overstrained by the new SEAT dealership and that it was a wrong decision by SEAT Spain to hand them over this traditional brand, as they are jeopardizing its brand reputation and image more than it was already suffering.

We will forward your complaint to SEAT Spain again and will urge them to finish your car as soon as possible. If every SEAT problem will take 2 months to be solved, then nobody should buy any SEAT cars anymore !

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Esmat from Cairo - Egypt wrote:
Subject: Complaining Volkswagen Egypt dealer (Egyptian Automotive Company) (Readers letter)

I have purchased a Jetta after I knew from the agent at the dealership that since 2010 models Jetta became free of the famous gearbox problem. Mine is model 2011. After 51000 KM it happened to me.

I went to Abu Rawash center they told me that the mecha-tronix (the gearbox controller) is damaged and they changed it under warranty.

I took the car at noon, at night I found the car started to exhibit the same symptoms again (inconsistent shifts through speeds, and after a while the gear box becomes totally disconnected and I have then to switch the car off and on again for the gear box to work (not normally though).

I returned to them again they told me the car needed software reset. they did it I took the car and all the cycle happened again. I went to them for the third time and the next day they told me they did another software reset but while the car is running (as if this is different!).

I took it and return back to them for the fourth time because of the same cycle! the car stayed there 3 days while I am trying to call them to get any updates (VW Egypt DOES NOT EVER answer the phone!!!).

failing to reach anyone on the phone, I went to them, the guy told me HQ in Germany requested some photos of some parts and that they are waiting for the feedback. the next day the guy called me (FINALLY) and told me that the feedback was to change the mecha-tronix AGAIN because the existing NEW one has some problems and that they will change it and see if this works.

today I have been trying for the second day on a row to call them to know what is after changing the mecha-tronix and off course NO ANSWER.

They did not even bother themselves to give me a spare car!!!!!

I really appreciate if you can help me to reach the HQ for a formal complain.

thanks


Editors response:
Dear Ahmed,

we have been receiving several complaints from Volkswagen and SEAT owners regarding their problems with their DSG transmission and regarding the insufficient customer care from Volkswagen Egypt and SEAT Egypt, which are owned and operated by the same management (Egyptian Automotive Company & Kayan Egypt).

We will forward your complaint to the Volkswagen management in Egypt and I assume you will hear from them shortly.

Update us after two working days about how Volkswagen Egypt has reacted to your complaint.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

ihab hamdy from cairo - egypt wrote:
Subject: Complaint Renault Egypt service center in Abou Rawash (Readers letter)

dear sir,

i went to fix the Renault Megane of my wife at the new Renault Abou Rawash service center because of an accident that damaged that big part that holds the tyre (back ones).

they fixed everything by installing new one and after that I am still not satisfied by the outcome since there is a sound coming from it during driving. please advice !

thanks,

Ihab


Editors response:
Dear Ihab,

we will forward your complaint to the management of Renault Egypt EIM, and I am sure they will take good care of your problem and fix it in no-time, as they usually take very good care of any complaints from Renault owners in Egypt.

Keep us updated.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Abdel Aziz - احمد عبد ال from Giza - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour - Big complaint in Hyundai (Readers letter)

تحية طيبة و بعد
برجاء العلم انه في تاريخ ١٧/١٢/٢٠١٢ تم سرقة سيارتي الالنترا ام بي من تحت البيت و و مشكلتي انني كن يقظ ذلك اليوم بدون ان اسمع صفير سريخ ابن يومين في تلك الليلة
المهم انني قبلها باسبوع كنت قد ادركت ان شرقة السيارة سهله من صديق سرقت له مثيلتها و لم اصدق فسألت التوكيل و انا بعمل الصيانة عن امكانية تركيب جهاز انظارمتطور لكي يرتاح قلبي و المهندسون هناك اكدوا لي ان السيارة مؤمنة جيدا و انه اذا اردت ان اركب واحد يكون برة التوكيل و يخرج العربية برة الضمان و لكن حدث ما حد و علمت بعد السرقة بان السيارة سهلة السرقة لانهم تمكنوا من جهاز الانذار بان يكسرو الزجاج و يدخلوت السيارة دون فتح البابو بعدها تدور السيارة بدون اي صوت و بسكون تام
فبادرت بالشكوي لدي حماية المستهلك و قالوا لي انه لا يمكن عمل شكوي من غير وجود السيارة لمعاينتها بنفسها و اتصلت بغبور الوكيل لاعلمه فما ان عوملت بطريقة فظه منهم و كأني اشتمهم و كل ما كنت اطلبه ان يسجلوا عندهم ان السيارة مسروقة حتي يتم االتحفظ عليها حين تدخل التوكل لا اكثر و لا اقل و بعد ذلك اضتررت ان بعث بشكوي للشركة الام هونداي و التي لم ترد غير بان ارجع للوكيل الذي اهدر حقي
و هكذا نرجوا ان يعلم الجميع بان هذه السيارة رغم غلوها الا انها لا تحتوي علي الايموبيلايزر و الموجود في كل السيارات الصيني و سيارات اخري مثيلة و منافسة دون فرق في الاسعار و لذلك انصح من لديه السيارة ان يركب لها جهاز متتطور و من يشتري الجديدة ان ليبحث عن شركة و ماركة اخري حتي لو بعيدة عن ذلك الوكيل الذي لا يراعي عملاؤه و يستخف بهم و يجعل مننا اضحوكة و شكرا



* * * * * * * * * * * * * * * * * * *

Hossam ElKasas from cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour - Hyundai Elantra with no anti theft system (Readers letter)

عربية فاشلة تماماً عربيتي اتسرقت مرتين و تحريات المباحث اكدت انها من اكثر العربات سرقه لغياب عوامل الأمان وعدم وجود أي جهاز انذار يمنع سرقتها العربية بعد سرقتها اكتشفنا انه حتي عند كسر زجاج السيارات جهاز الإنذار لا يعمل ويتم تدوير السياره بأي شئ سواء كان حديده او حتي اي مفتاح غير مفتاح السيارة

اعتقد عربية بهذا السعر و هذه الفئة لابد من وجود أي جهاز انذار يمنع سرقتها السيارات الاخري الاقل سعرا بها عوامل امان أكثر



* * * * * * * * * * * * * * * * * * *

Shehab from Ciro - Egypt wrote:
Subject: Recommendation - Mitsubishi Lancer or Chevrolet Cruze? (Readers letter)

Dear Editors Team
Thanks For all Efforts in this Web Page.
kindly Pls tell me which is better: Lancer Shark Or Chevorlet Cruze
And pls give me your Suggest about this and tell me if any another alternative?
Thanks A lot



* * * * * * * * * * * * * * * * * * *

Kamel from Cairo - Egypt wrote:
Subject: Complaint Ford agency in Egypt (Readers letter)

I need to complaint that there is no authorized service center working in the Egyptian market at the moment.

One month ago all centers closed due to the new acquisition of AbdelLatif Gamil.

My car needs the service of 60000 km. Now the car reached 62000 km.

If I do the service out the warranty will be lost.


Editors response:
Dear Kamel,

Ford in Egypt is a very sad story for almost more than 20 years now, although the European Ford models are in general very good and reliable cars.

We will forward your complaint to the Ford regional office and I am confident somebody will get in touch with you soon.

In the meantime I recommend all our other readers to think twice before purchasing a Ford model in Egypt, before the Ford agency situation has improved in Egypt.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Nada Mandour from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour - عربيتي هيونداي النترا موديل ٢٠١٢ (Readers letter)

انا عربيتي كانت هيونداي النترا موديل ٢٠١٢ واتسرقت من تحت بيتي في اقل من دقيقتين من غير ما الزجاج يتكسر ومن غير ما الانذار يضرب..
موضوع سرقة الالنترا بقى كتيير اوي وده بسبب انها عربية نظام الامان فيها صفر ولما كان بيتم طلب تركيب جهاز التتبع من الوكيل و هو "غبور" كان بيرفض بحجة ان السيارة آمنة كفاية وكان بيهدد انه لو تم تركيب الجهاز خارج التوكيل "غبور" هطلع بره الضمان..
انا عايزة اعرف اييه الحل مع غبوور الواحد دفع ١٣٠ الف على الفاضي وخصوصاً اننا عدد كبير جداً..
توكيل هيونداي لازم يتسحب من غبور وياخده حد عنده ضمير ينزل العربية بمواصفات مناسبة للبلد مش جشع و طمع غبوور



* * * * * * * * * * * * * * * * * * *

Dina from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour - Elentra 2012-2013 (Readers letter)

Please help us we are more than 4000 elentra MD owners are cars were stolen with a maximum mileage of 7000 !!!

it is very easy to be stolen ! the security alarm does not work and it can be stolen in 3 minutes, when we asked the agent to install a better alarm system they said its not available and when we asked to install GPS it was not available as well and they said if we install it outside the car will not be guranteed any more and the result was that the car was stolen at 6:00 am in the morning in 2 minutes



* * * * * * * * * * * * * * * * * * *

Omar Khalifa from cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour - سرقة عربيتي الالنترا في دقيقتينى؟؟؟؟؟؟؟؟؟؟؟ (Readers letter)

اتوجه بشكواي ليكم بعد ما انهيت عملي بالخارج ونزلت مصر واشتريت العربية اللي مواصفتها امنه جداوتتناسب مع احداث الانفلات الامني اللي في مصر

وافاجأ انها اتسرقت من تحت بيتي في المهندسين في اقل من 120 ثاني

واسئل مجرب وما تسألش طبيب

عاوز تتاكد ان نظام الامان بتاعها ده سبب سرقتها

جرب قبل عربيتك ماتتسرق

الخطوات عشان تتأكدو بنفسكو

1- ادخل السيارة ووأغلقها بالريموت ) نظام الامانةالعالمي اللي بيقولو عليه (
2- دور العربية هتدور عادي لا انظار ولا حماية
التحليل : أن نظام الامان الفاشل يمنع دوران السيارة في حالة فتحك الباب بدون ريموت
وبكده الحرامي لو دخل من اي شباك او سقف هيدور عادي
احب اضيف ان الكونتاكت بتاع العربية فبر بلاستك يعني ممكن تشغلها بمعلقة سخنة
انجدونااااااا

احنا عددنا كبير وغبور مش مهتم بالقصة دي اصلا



* * * * * * * * * * * * * * * * * * *

Sara Hazem from Cairo - Egypt wrote:
Subject: Complaint SEAT Leon - Gearbox Mechatronic failure and SEAT Egypt refuses warranty repair (Readers letter)

Dear Editor,

My SEAT Leon all of a sudden stopped moving, with no gear shifting at all !

So I took it to the new Seat agency, Egyptian Automotive Service Center, and after ONE (!) month they called me to say it is out of the warranty and it will cost me 25K to change that part!!!

Although from what I have checked online that is a very common failure in all Seat and VW cars having the same transmission gear.


Editors response:
Dear Sara,

The fact that the new SEAT agent in Egypt (Egyptian Automotive Company - Karim El Najjar) has parked your car for over one month at their service center, although the diagnosis of this gearbox-failure does not take more than a couple of minutes, is totally unacceptable and highly unprofessional.

The other fact that they told you your gearbox failure is not covered by the warranty is not only highly irresponsible, but also puts a big question mark behind the business attitude of the new SEAT dealer in Egypt.

I suggest you keep all your communication with SEAT Egypt via email or fax only and refrain from communication via phone calls, so that every communication between you and SEAT Egypt is documented.

We will forward your complaint today to the SEAT agent in Egypt as well as to the SEAT headquarter in Spain.

I assume that somebody from SEAT will call you during the next few hours to correct this huge mistake from SEAT Egypt. You should also insist on getting a courtesy car until your car is repaired.

I hope that the new SEAT Egypt dealer will improve its customer service significantly as this seems not be a good re-start for the SEAT brand and reputation as well as for its business activities in Egypt.

Get in touch with us again after 24 hours and update us on your case.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Tharwat from Cairo - Egypt wrote:
Subject: Volkswagen Golf vs Nisssan Juke (Readers letter)

Dear Editor,

Do you recommend VW Golf (Move) 1.6 or Nissan juke?????

Plz tell me what is the difference and which car is perfect??????

Thanks alot



Editors response:
Dear Tharwat,

both cars are good and each one has its pros and cons.

But I suggest you go for the Nissan Juke, as it has ESP and because Nissan Egypt is currently offering a much better Customer Service and After Sales service than Volkswagen Egypt.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Manal from mokattam - cairo wrote:
Subject: Renault Sandero or Brilliance FRV? هشترى عربيه (Readers letter)

السلام عليكم... عايزه اشترى عربيه زيرو بفكر فى كذا حاجة وعايزة رأيك فى كل واحدة .. تقولى عيوبها ومميزاتها
رينو سانديرو اوتوماتيك فول اوبشن.
بريليانس frv اوتوماتيك .


Editors response:
Dear Manal,

I personally would chose the Renault Sandero.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hamada ali from Cairo - Egypt wrote:
Subject: 7000 Hyundai models stolen in Egypt / Hyundai blocked me on Facebook (Readers letter)

اكتر من ٧٠٠٠ سياره النترا اتسرقت في موديلين فقط
علماً بان اجمالي العربيات المسروقه هو ٢١٧٠٠ سياره من كل الموديلات مما يوضح ان الالنترا تمثل لوحدها اكتر من الثلث
انا احد من سرقت سيارته علماً بانني عند الشراء سالت احد مندوبي المبيعات في الوكيل عن الامان بالسياره فاخبرني بان السياره مجهزه بايموبليزر
وهذا ما ثبت عكسه عندما سرقت سيارتي في دقيقتين
وبالبحث عرفت انني لست الوحيد في ذلك و قال لي ضابط القسم عند توجهي بتحرير محضر بالسرقه بان كل يوم هناك العديد من بلاغات سرقة السيارات الالنترا الشكل الجديد
وهناك فيديو علي يوتيوب يظهر عملية السرقه في مده لا تتحاوز ٣ دقائق
http://m.youtube.com/watch?v=LcYhhc89-8Q&desktop_uri=%2Fwatch%3Fv%3DLcYhhc89-8Q
ولما توجهت للوكيل للشكوي لم يستجيب لنا ولم يقدم اي حلول
بل وقام الموقع الرسمي علي الفيس بوك بعمل حظر لي لكي لا استطيع عمل كومنتات او بوستلت


Editors response:
Dear Hamada,

you are not the first one complaining about his Hyundai car being stolen in Egypt.

It seems that there is a major problem with the safety and security of the Hyundai cars equipped, offered and sold by the Hyundai agent Ghabbour in Egypt.

We will forward your complaint to Hyundai Middle East and Hyundai headquarter in Korea, so that they can find a solution for those 7000 Hyundai Elantra owners who lost their cars due to a possible lack of a safe and reliable alarm and anti-theft system in the car.

It is also unacceptable that the official Hyundai Facebook Page has blocked you from posting your complaints. This is extremely unprofessional and shows that something seems to be wrong indeed.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Abdalla Fahmy from cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour - My Elantra stolen in less than 70 seconds (Readers letter)

سرقة سيارتي الالنترا في أقل من 70 ثانية !!!

أنا اشتريت سيارة هيونداي إلنترا 2012 في شهر 7-2012 وفي يوم 7-11-2012
نزل جاري في أكتوبر في الحي الاول لصلاة الفجر ولما رجع حلس شوية بالبلكونه وشاف حد بجالس في سيارتي جمب السواق اتصل بي ليفهم ما يحدث
وفجاه وفي اقل من دقيقة كانت السيارة ماشية بكل هدوء وانا بقول له لا انا مش في العربية انا نايم
يعني ازاي العربية تتسرق بمنتهي بساطة وسهولة وهيا بيقولة عليها فيها نظام امان عالي ؟؟؟
ده دورها في اقل من 70 ثانية وقبل ما نلحق تستوعب حتي مين وبيعمل ايه
انا بحمل غبور المسؤولية كاملة علشان العربية الفاشلة اللي ندفع 130
الف جنيه وفي الاخر احرامي يسرقها في دقيقة ونص و
ولوما توصلنا لحل مشاكلنا دي انا هدفع فلوس لعمل دعايا سلبية للعربية دي وهقاضي غبور مهما كلف ومهما طال الموضوع وكبر
وانا فعلا بدأت
في اجراءاتي وعلاقاتي بمسؤولين كبار
ودي رسالتي لكل واحد عاوز يجيب عربية من غبور
وشكرا


Editors response:
Dear Abdalla,

we have received many complaints regarding Hyundai Egypt Ghabbour not installing enough and effective alarm systems and anti-theft systems in the Hyundai cars sold in Egypt.

We will forward your complaint to Hyundai Middle East and Hyundai HMC headquarter in Korea, hoping that they will solve this problem soon.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Esmat from Cairo - Egypt wrote:
Subject: Fiat Bravo in Egypt (Readers letter)

How good is Fiat Bravo?

Editors response:
The FIAT Bravo in general is a good car, but we have received some complaints from the FIAT service center in Egypt before.

Make sure that the car you are buying is equipped with at least 4-6 airbags and Electronic Stability Program ESP.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmad Shouman from Cairo - Egypt wrote:
Subject: Hyundai Elantra Faulty Security (Readers letter)

My 2012 Hyundai Elantra was stolen one day 20 minutes after I had seen it parked in front of my house.

We have been hearing that the frequency of stealing the Elantra, but the details we hear about now are really ridiculous and put many question marks around the brand, this model specifically, and the attitude of Ghabbour Auto (Hyundai Agent in Egypt) towards the customers in Egypt.

The cars get broken into through breaking the windows but the alarm system in the car never gets engaged.

The cars get stolen in a very short time which raises serious questions around the ease of starting the engine without a key, and most importantly without the encoded key of the car.

I am personally one among a group of approximately 150 elantra owners that I personally know whose cars were stolen. News on newspapers leaked information from the police department that there are approximately 8000 stolen Elantra vehicles in Egypt.

We are posting online to Hyundai through social media both locally and internationally with no response at all except of one broken promise after another that they would contact us.


Editors response:
Dear Ahmad,

we will forward your complaint to the responsible people at Hyundai Middle East and Hyundai headquarters in Korea.

I am sure you will hear from them soon.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Dina from cairo - Egypt wrote:
Subject: Hyundai Elantra gets stolen in 2 minutes! (Readers letter)

Dear Auto Arabia team,

please help us! We are a group of 3500 persons with stolen Hyundai Elantra 2012 & 2013 models !

The car can be stolen in 2 minutes due to the very weak alarm system built in the car!

My car was stolen 3 months after purchasing date with a mileage of 7000 km and on the same date 12 other cars were stolen !

Please help


Editors response:
Dear Dina,

we will forward your complaint to the responsible people at Hyundai Middle East and Hyundai headquarters in Korea.

I am sure you will hear from them soon.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

remon emad fahmy from cairo - egypt wrote:
Subject: Problems with SEAT ! DSG ineffeciency (Readers letter)

I have a seat leon 2011 with a DSG gear box that was changed once before.

My car broke down on the 12th of august, the shift stick wont move from the P position. I managed to bring the car to the service center.

And now after 2 months waiting and calling. They came with a final decision that the car needs mechatronice part that costs 28000 EGP which they wont pay anything from.

And I have to pay all the amount. That was after 2 months of fighting.

I went to SMG first, they said that the service center is in VW now.

I went to VW, they said they spanish people will visit the service center later, and finally I have to pay 28000 EGP because of the malfunction of the gearbox.

I sent Seat Spain, they dont reply with a positive feedback. What shall I do ??



Editors response:
Dear Remon,

we have received many customer complaints from Volkswagen Egypt / SEAT Egypt recently.

Please send us the reply you have received from SEAT Spain and we will follow yup your problem with them.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Shehab Abdel-Galil from Cairo - El-Haram wrote:
Subject: What About The New M.G.?? (Readers letter)

Dear Mr.Mohamed Sheta, and all Team

Kindly can you tell me what about the M.G Car ... In terms of the agent,Service Center,Maintenance,Spare parts & Safety.

Thanks Alot all & Best Regards


Editors response:
Dear Shehab,

the MG agent in Egypt (Egyptian British Automotive EBA) is owned by the same so-called business-men who introduced the Chinese Komodo in Egypt before, then sold 200-250 totally over-priced and lousy-quality Komodo models, and then suddenly closed down the company (Automotive Gate), took all the money and the huge profit margins they did, left the country and left all those Komodo owners withhout any service center or spare parts !

You will find many complaints about Komodo, Automotive Gate, its ex-owner Mohamed Ibrahim (and one of the the current owners of Egyptian British Automotive EBA).

Therefore my verdict is very clear: Stay away from MG Egypt and any other company involving those so-called business-men , including Mohamed Ibrahim.

I recommend you have a look at the different models from Renault, KIA, Nissan or Brilliance.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Bahaa from cairo - Egypt wrote:
Subject: Reputation of Volkswagen dealer in Egypt - VW Golf 7 (Readers letter)

Dear Sir,

I am interested to buy the new Volkswagen Golf.

But in the mean time I have lots of experience with another car from that company. I have the VW Caddy and I have suffered from the service level of the VW dealer in Egypt, EATC.

I want to know your feedback of the customer service level of this company EATC

Best Regards

Bahaa Ali



Editors response:
Dear Bahaa,

Although Volkswagen AG in Germany builds some of the best cars worldwide, they are very popular and successful allover the world and in the whole Middle East and North Africa region, with an exception of Egypt.

Volkswagen Egypt surely did improve its customer service a little bit during the past three years after lots of pressure has been put on them in the media, especially here on autoarabia.org and in our radio show on Radio Masr 88.7 !

But unfortunately this improvement has not been consistent and there is still lots of room and potential for improvement at the Volkswagen dealership in Egypt

If you would be living in UAE, or Saudi Arabia or any other GCC country I would surely recommend to you any VW model, as Volkswagen Middle East and their dealers such as Nabooda offer an excellent customer service and are extremely professional when dealing with the customers as well as with the media.

If you want to buy a car from a car company in Egypt where you want to be sure that you will have an excellent and professional customer service and a professional management taking car of the customer problems, then I recommend you buy a car from Renault Egypt EIM, or KIA Egypt EIT, or Nissan Egypt, or BMW Egypt (Bavarian Auto Group) or Mercedes Benz Egypt.

You might also want to consider Volvo Egypt (Ezz El Arab) as they have improved a lot recently.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

ali mohsen from cairo - egypt wrote:
Subject: Mercedes Egypt complaint - 92 or 95 Octane for my B200? (Readers letter)

From 4 months I have bought the all new B200 on the recommendation of you Mr Sheta and I asked them more than 100 times before buying it if the car could run with 92 octane, due to the major increase in fuel 95 price and the answer was yes but it will affect the performance only.

But now after I already bought the car in the first service for 10000 kilometers the maintenance engineer said that I should use 95 or the engine will breakdown !

I have felt that they are rubbing the customer!

I want your advice which fuel I should use as I have lost all my confidence of their words !

Please help me! If it a must using 95 I will change that car and those dishonest unprofessional people and go away of that headache!



Editors response:
Dear Ali,

I have discussed and explained this 95-octane issue many times in my live radio show as well as in the Auto Arabia Facebook group.

I have always said that everybody planning to buy a new car should read what the sticker on the fuel tank cap or the owners manual says regarding the minimum required octane number, as most of the sales persons in Egypt would just tell you anything in order to sell a car and get their commission.

We will send your complaint to Mercedes Benz Egypt and I am sure they will get back to you soon.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Akram from cairo - egypt wrote:
Subject: Can Mercedes B200 run on 92 Octane or is 995 Octane a must? (Readers letter)

could the new brand Mercedes B200 2013 run on 92 octane or it must run on 95?

cause someone informed me that using 92 octane cause engine damage for the all new B200 !


Editors response:
Dear Akram,

my personal advice was (and still is) that the Mercedes B200 as well as other Mercedes models MUST use 95 Octane. Using 92 Octane will give you less performance, higher fuel consumption and last but not least increases significantly the risk of engine damage!

This applies to many other brands and models as well, such as the Opel Astra and Insignia as well as all the Skoda and Volkswagen models equipped with the 1.4 TSI engine.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed shaheer from Egypt - Cairo wrote:
Subject: Complaint Al-Aksa Service Center - مركز الاقصى للسيارات (Readers letter)

انا حصلت معايا مشكلة فى مركز الاقصى للسيارات فى المعادى وهى كالاتى
نا معايا سكودا فانتازيا 2011 خليجى روحت عملت اول صيانة وعدت بسلام الحمد لله التانية اللى هى 20.000 كيلو العربية دخلت عشان تعمل الصيانة قالولى محتاجة تيل مع ان ماكنش فى مشكلة فى الفرامل قولتله غير مافيش مشكله العربية خارجة هواية التكييف مكسورة والفرامل مش مظبوطة و المالتى بتاع الطارة معلق رجعتلهم تانى قالولى الناس مشيت تعالى بكرة روحت بكرة قالولى هاندخلها نبص عليها قابلت مدير خدمة العملاء قالى انت جى تعمل ايه فحكتله اللى حصل رد عليا رد جميل جدااااااا احنا مابنغيرش الهوايات دى ومش احنا اللى كسرنها واللى قالك هايصلحهالك ورينى هايبقى يعملك فيها ايه المهم بعد ما زعقت معاه طلعت لمدير المركز و طبعا الكلام الحلو الجميل اشتغل قلتله على اللى حصل قالى لا ماينفعش ومايصحش قلتله لو سمحت ممكن اشوف محضر استلام العربية بتاعتى و هى داخلة تعمل الصيانة المحضر جه بس بعد ما اتظبط طبعا و اتكتب فيه الهواية تقيله فى الفتح وقالى هانبقى نشوفها ونكلمك طبعا مافيش اى حاجة من الكلام ده حصلت و الفرامل بتصفر و الدركسيون دخلو عمله الجميل فى الموضوع انهم بعد الزعيق والمشكلة اكتشفت انهم كاسرينلى الموبينة بتاعت العربية ولما روحت غيرتها بره طالعة مشروخة



* * * * * * * * * * * * * * * * * * *

Reham from Cairo - Egypt wrote:
Subject: Nissan qashqai (Readers letter)

Dear sir,
Was great coming across ur website...so much valuable information..
I had an inquiry if u will, i currently own a 2008 model toyoto (south africa ~ MMT) and am thinking of selling it and getting a Nissan Qashqai . However as u already know my car gearbox has a very bad reputation in Egypt and so my car resale was not what i hoped for when i bought a toyota. I heard the Nissan Qashqai im egypt is a 1.6 as opposed to a 2.0 abroad and so the motor isnt efficient enough for the body. Is this true? I dont want to buy another car and get stuck with the same resale issue :( please advice!

Reham Youssed


Editors response:
Dear Reham,

the Toyota Corolla had indeed many problems with the gearbox and Toyota Egypt Alfuttaim failed in solving this problem in a quick, professional and customer-friendly manner! So, i think it is a good choice that you change the brand!

As for the Nissan Qashqai, we are currently testing the Made-In-UK Nissan Qashqai 1.6, which is sold in Egypt. The car has a very good quality and offers good value for money.

The engine and its output is not too small for the car size and weight, and it offers a very comfortable, smooth and calm ride.

My recommendation: The Nissan Qashqai 1.6 is definitely a good and recommendable choice !


* * * * * * * * * * * * * * * * * * *

Lamia Elshazly from Cairo - Egypt wrote:
Subject: Thanks Auto Arabia team (Readers letter)

I just want to thank Mohamed Sheta and Auto Arabia team for the great efforts they have exerted to help me solve my problem.

I finally managed to solve my problem with your help.

Thank you so much !!

Lamia Elshazly



* * * * * * * * * * * * * * * * * * *

Gamal Hammad from Cairo - Egypt wrote:
Subject: Unpolite persons Wahdan Auto Group (Giza Branch) (Readers letter)

وهدان لصيانة السيارات أسوء مركز خدمة على وجة الأرض المهندس / محمد - مدير الورشة و الأستاذ / مجدى - مدير المركز - الجيزه


* * * * * * * * * * * * * * * * * * *

Ramy Ahmed from Khoubar - Saudia wrote:
Subject: Renault Logan or Nisan Sunny? (Readers letter)

good day sir,
kindly i need your advise which is the best choice:
1)Logan Auto..EGP 95,500
2)Sunny Auto..EGP 110,000
#base on:
-safety,
-after sales service,
-running cost
-and also spare parts availability.
as it will be used as family car for more than 30,000 Km/year.
thanks for your time and help
Regards,
Ramy



* * * * * * * * * * * * * * * * * * *

Mohamed AbdelGhani from Giza - Egypt wrote:
Subject: New Car - Zotye Xplosion (Readers letter)

dear Editor

I want to ask about the car Zotye Xplosion and its agent in Egypt.
is it a good car?? whom is the agent?? and what about the service centers and after sale services.
I knew it is made in China but the market is full of China brands now.
please I need your advise to make the wright decision.

thank you for your expected help.



* * * * * * * * * * * * * * * * * * *

Hany Maklad from Cairo - Egypt wrote:
Subject: What can this budget buy in Egypt? (Readers letter)

Good Afternoon,

I have a budget between EGP200,000 and EGP250,000 to buy a brand new or a 2nd hand with premium condition and low kilometers car.

Appreciate if you can advise what is the best choice(s) to buy within this budget bearing in mind the quality of the after sales services and the availability of spare parts.

Many Thanks
Hany



* * * * * * * * * * * * * * * * * * *

Rania from Cairo - Egypt wrote:
Subject: Opel Astra or Subaru Impreza (Readers letter)

Dear Sir,

I need your advice which to buy Opel Astra or Subaru Impreza?

If you think Astra is better, do you know when the 2014 model will be offered and whether it will include changes in the shape of the car or new options like USB, Bluetooth, etc...

Thanks a lot,


Editors response:
Go for the Opel Astra for sure.

Opel Egypt Mansour and General Motors Egypt have not announced yet the specs and options for the 2014 Opel Astra model.


* * * * * * * * * * * * * * * * * * *

Ahmed from cairo - egypt wrote:
Subject: Cars comparison - KIA Rio or Renault Megane or Toyota Yaris? (Readers letter)

I am comparing between the following cars and need your kind opinion:
1. Toyota Yaris H/B
2. Renault Megan H/B
3. Kia Rio H/B

Thanks.


Editors response:
Go for Renault Megane or KIA Rio ! forget the Toyota Yaris!

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Nada from Cairo - Egypt wrote:
Subject: Chevrolet Cruze or Renault Fluence? (Readers letter)

Dear Sir,
For a medium size car (range of 150’000 EGP) what about the Chevrolet Cruze in terms of performance and safety and compared to Renault Fluence for example (apart from the reputation of the after sales service which is in favor of Renault), my request is a mid size family car.
Thanks for your advice
Ahmed


Editors response:
Of course the Renault Fluence is the much better choice when compared to the Chevrolet Cruze here in the Egyptian market.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mostafa Belal from Cairo - Egypt wrote:
Subject: Complaint Ezz El Arab & Proton - ماحدث من توكيل بروتون عز العرب (Readers letter)

حدث في مثل هذا اليوم ( النهاردة ) 10 / 9 / 2013
الطنابير والتيل عندي كانوا لازم يتغيروا علي 15000..روحت التوكيل من حوالي شهرين قالولي مافيش طنابير طبعا..طب والحل..تركب طنابير مخروطة مؤقتا وتيل لحد ماالطنابير الأوريجينال تيجي وطبعا دي ضمان..قلت تمام.
عرفت من يومين إن فيه قطع غيار جت..إتصلت..حجزت..روحت النهاردة.
سلمت العربية..إنتظرت في الكافيتيريا..شوية قلت أقوم أشوف عملوا إيه..لاقيت العربية زي ماهي مركونة بعد ساعتين..المهم بعد زعيق وتنطيط العربية دخلت..قلت أشوف ايه النظام.
روحت أشوف..وألاقي إيه بقي..جايبين طنابير TRW وركب منهم إتنين..وكانوا محطوطين في كيس بلاستيك زي مافي الصورة بقولوا إيه ده..الطنابير دي مش أوريجينال ومش بتاعة العربية عشان أنا شفتهم كذا مرة في شارع دمشق وعارف انهم كوبي..الصنايعي قالي ماليش دعوة حضرتك كلم المهندس
قلتله وقف الشغل..روحت للمهندس قالي مش إختصاصي دور علي المهندس المسؤول..قلتله طب قول للصنايعي يوقف الشغل..قالي حاضر
أروح أدور عالمهندس مش لاقيه..جبت رقمه..كلمته..قالي ٥ دقايق وجاي..أروح تاني للصنايعي الاقيه برضه شغال بأوامر من المهندس..إقلب الزبون وقفل وخلص !
المهندس جه..حكيتله..راح شاف..طبعا ماقدرش يقولي إن أنا غلط وقعد يقول كلام مالوش علاقة ببعضه أساسا وعايز يفهمني إن بروتون بتصنع قطع زي دي !!!!
أخدته ورحت المخزن
اللي ماسك المخزن إسمه حسين بقوله دول هاي كوبي يقاوحني ويقولي لأ أوريجينال..قلتله طب هات العلبة الأوريجينال من عندك..قام جابها..مسكت العلبة وفتحتها لاقيت دي غير دي تماما..الأوريجينال طبعا في كرتونة وعليها علامة بروتون والكود القطعة وزي الفل والهاي كوبي جايبنها في كيس بلاستيك ومكتوب عليه بالأحمر TRW
طبعا ماعرفش يكمل كذب والمهندس لم الموضوع وقالوا ابعت هات اللي ركبوا في العربية وهات اللي في الكرتونة دول ( الأوريجينال )
المهم..جاب اللي ورا أوريجينال وقالي مافيش قدام الا الـ TRW دول..قلتله ماشي تمام لسبب بسيط..أنا بقي عاوز كدة عشان ده إثبات ان اللي متركب قدام ده مش بتاع العربية..وعاوز حد ينكر لما يتفحصوا سواء في التوكيل أو في مكان تاني محايد

اللي أنا إكتشفته النهاردة إن التوكيل بيستهين بالعملاء وبيستغباهم..وفاكرين إني عمري ماجبت قطع أوريجينال مثلا ولا أعرف شكلها !!
حد فاهم يعني إيه تركبلي قطعة مش أوريجينال والمفروض إني كنت أمشي ومبسوط ومتكيف تمام التمام
لولا إني وقفت وشفت ماكنتش هعرف..لولا إني عارف النوع ده وشفته كذا مرة في دمشق ماكنتش هعرف..الأربع طنابير من النوع ده تمنهم أقل من طنبورة واحدة أوريجينال
لما زعقت وقليت أدبي القطع الأصلية ظهرت..لو كنت صهينت كان زماني ماشي بالكوبي..وأحلي حاجة الرد من الناس هناك إن ده عادي يعني..القطعة بتاعتنا..لو جرالها حاجة هنغيرها..مش ده المهم ؟!
أنا دلوقتي عاوز تفسير من المهندس آمر مدير الصيانة عن الموقف ده..يفهمني يعني إيه يتحطلي قطعة غير أصلية..يفهمني يعني إيه مسؤول المخزن بيكدب ولما أواجهه وأزعق القطعة الأصلية تظهر..وطالما فيه قطع أصلية مش بتطلع لينا كعملاء ليه.. ليه محدش بيحترم عقولنا..فين ضمير المهندس اللي بستأمنه علي عربيتي ؟ فين ضمير البني أدم اللي ماسك المخزن ؟ محتاج أفهم عشان بالمنظر ده أنا مش هقدر أكمل مع توكيل مابيحترمش عملاء البراند بتاعته !
شكرا


Editors response:
This is a very serious issue and needs a follow up !!!
Editor


* * * * * * * * * * * * * * * * * * *

Mostafa Diab from Alex - Egypt wrote:
Subject: SKODA OCTAVIA 2014 - 92 or 95 OCTANE??? (Readers letter)

Dear Editor

what we should use for OCTAVIA 2014 fuel 95 or 92 , as i review some comments said that dealer recommend fuel 92 and what about the warranty if we use 92 since it is written to use minimum 95


Editors response:
Any TSI engine from Vokswagen Group, including VW, Audi, Skoda and SEAT, MUST use 95 Octane !!!

If your engine is damaged during the warranty, then they will probably repair it for you on warranty. If you engine is damaged after the warranty, then they will probably charge you the repair cost which would be somewhere between 30.000 and 60.000 Egyptian pounds!

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Rania Saleh from Cairo - Egypt wrote:
Subject: Opel Astra or Toyota Corrolla (Readers letter)

I am planning to buy a new car with a budget up to 180,000 and really puzzled which to choose Opel Astra or Toyota Corrolla?

My daily route is Heliopolis then Cairo/Suez road.

Thanks in advance for your prompt feedback,


Editors response:
Dear Rania,

The reputation of the customer service and service of both companies is not very good.

But in this case I would recommend you go for the Opel Astra as it has the life-saving Electronic Stability Program ESP.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Abdel Moneim from cairo - Egypt wrote:
Subject: Problem with Nissan spare parts - مشكلة قطع غيار صنى مع نيسان مصر (Readers letter)

السلام عليكم
انا عندى مشكلة مع نيسان مصر ، انا اشتريت صنى مو 2013 الشكل الجديد و عملت حادث و رحت مركز صيانة السبع و قالى الفانوس مكسور ولازم يتغير بس للاسف الفانوس مش موجود والمصنع مش بيورده ، كلمت نيسان مصر وعملت شكوى و باقلى شهر مستنى ولا ردوا على الشكوى ولا الفانوس وصل مركز السبع
ممكن حد يساعد اعمل ايه علشان اخلص من المشكلة ديه و هل فيه اميل لنسيان العالمية ابعت لهم شكوى؟
وشكرا



* * * * * * * * * * * * * * * * * * *

mona samir from cairo - Egypt wrote:
Subject: Complaint Nissan dealer Auto Motors Egypt (Readers letter)

Hi Mohamed Sheta,

I appreciate your help on this. I bought a new car from Auto Motors Egypt, Mesaha Branch on 21/8/2013.

Three days after the full payment, the company refused to hand me the car claiming that there was an error in their system and I have to pay another LE5000. First I refused to pay since the mistake was theirs, so they should be held accountable for it and bear the associated cost!

Instead of apologizing for their mistake, the company representative shouted at me and said that there is no law or police in the country now and I should do whatever i want!!!

N.B. I bought a Nissan Juke and paid LE172,000 in cash as agreed with the company, so paying LE5,000 is not an issue. I am writing to complain about the rudeness, unprofessionalism and inaccuracy of the company and its representative. Since when do customer service agents yell at customers and talk to them in a totally rude way?



* * * * * * * * * * * * * * * * * * *

Ahmed AbouZeid from Giza - Egypt wrote:
Subject: Advice Needed - Hyundai iX20 (Readers letter)

Gentlemen,

I am planning to buy a new family car (for 4 persons. I saw the Hyundai IX 20 car for 178,000 EGP. I need your opinion regarding this car. And if your opinion is negative, i need your recommendation for a new car.

Best Regards,


Editors response:
Dear Ahmed,
the Hyundai iX20 sold outside Egypt is a very good car. The iX20 sold inside Egypt lacks lots of active and passive safety features as ordered from Ghabbour Auto for the Egyptian customers.

In addition to that, Hyundai Ghabbour Auto is currently not enjoying a good reputation in terms of professional management, customer service and after-sales & service center quality.

Therefore I recommend you go to another brand like KIA, Renault or Nissan.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed AbouZeid from Giza - Egypt wrote:
Subject: The new Hyundai ix 20 -Good or bad? (Readers letter)

Good day gentlemen,
I want to buy the new Hyundai ix 20 high line. It is for EGP 178,000 .
I need to know your opinion regarding this car. And if your opinion is negative please give me your advise for a new car to buy.
Best regards.


Editors response:
Dear Ahmed,

the Hyundai iX20 sold outside Egypt is a very good car. The iX20 sold inside Egypt lacks lots of active and passive safety features as ordered from Ghabbour Auto for the Egyptian customers.

In addition to that, Hyundai Ghabbour Auto is currently not enjoying a good reputation in terms of professional management, customer service and after-sales & service center quality.

Therefore I recommend you go to another brand like KIA, Renault or Nissan.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Akram from cairo - egypt wrote:
Subject: Advice - Recommendation (Readers letter)

Good day Sir,

i have a small budget and i want to buy a new car and i was totally confused between 3 cars i read a lot and studied a lot about them but i need a professional point of view

The types are:
- Proton Saga Automatic full option
- Speranza M 11 manual
- Brilliance FRV manual

thank you for your concern and help,
Regards,
Akram EL Sebai


Editors response:
Dear Akram,
I recommend that check out the current model line up from Dacia, KIA or Peugeot.
You will find several models there which are available for a relatively small budget, and which are much better than the three models you mentioned above.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Arm Mohab from Cairo - Egypt wrote:
Subject: Inquiry (Readers letter)

Dear Mr.Shetta,

I am incredibly impressed by your advices. Thank you !

I want you to tell me your opinion about which brand of Toyota to buy.

Secondly, which brand (not Toyota) you suggest for me in a budget of 150000 LE....

Thanks sir


Editors response:
Dear Dr. Mohab,
thanks for your kind words.

If you are living in Egypt, then I do not really recommend Toyota.

Depending on your needs and life-style, for 150.000 LE you can check the Renault Fluence, KIA Cerato, Skoda Fabia or Roomster or Rapid, or the SEAT Leon.

The Nissan Qashqai and the Nissan Juke (172.000 LE including ESP) are also two very interesting options.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

ahmed from cairo - egypt wrote:
Subject: new renault fluence and toyota corolla (Readers letter)

Dear Mr.Shetta,

I want to buy a new car and i am confused between new renault fluence and new corolla 2014 (new shape),i have some suspect about the new gear box that will be available in renalut fluence as i have been told that the new gear boxx will increase the power horse by 5 HP i am afraid to face the same problems in jetta and ocatvia by using that gear box.

About the new corolla i have read they are using a new engine 1.8L but here in egypt will be avialbe the 1.6L engine so i think they will be the problem in old corolla .

About maintenance is toyota do some progress in that issue that as i know they are not good at all in customer service .


Editors response:
If you compare Renault Fluence with Toyota Corolla, then I would definitely chose the Renault Fluence.
First the Fluence is a more practical car, second Renault Egypt EIM is much better than Toyota Egypt when it comes to customer service and after sales.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Osama from Cairo - Egypt wrote:
Subject: Purchase advice (Readers letter)

I would really appreciate it if you could advice on the best choice of the following used cars:
1. Passat 2012
2. BMW 316 2011
3. Mercedes B150 2010/2011
4. Jeeb Wrangler 2011/2012
I know that the above are completely different categories still I need your advice given the following:
1. The purchased car will be used just for an average of 6000 KM/year.
2. I am really worried about the spare parts costs as well as after sale service.


Best Regards


Editors response:
This is a very difficult task.

The Passat, BMW and Mercedes are very reliable cars. The Volkswagen service in Egypt does not have a very good reputation. The service at BMW and Mercedes are ok.

The service of Jeep / Chrysler varies between average and not good, but the Wrangler is surely the most practical car among the four cars you mentioned.

I personally would probably go for either the Mercedes B150 or the Jeep Wrangler, depending on your needs.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

khaled elguindy from cairo - egypt wrote:
Subject: Advice - KIA Carens 7-seater (Readers letter)

I am looking for a 7 seater car i have seen the KIA Carens.

but i dont know is it a good car or not & and please give me advice for another 7 seater to compare.


Editors response:
Dear Khaled,
we just test-drove the KIA Carens 7-seater recently in South France, and our first impression was very positive.

We will be testing the KIA Carens 7-seater Highline version with ESP in a few days here in Egypt as well, to see how the car is handling the Egyptian road and weather conditions, which differ from the French conditions.

Check our website and Facebook group in a few days for a comprehensive review and opinion about the KIA Carens in a test-drive on Egyptian roads.

In the meantime, we will forward your inquiry and contact details to KIA Egypt EIT so that they can get in touch with you for a personal test-drive.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Abdelsalam from cairo - egypt wrote:
Subject: Advice - Mercedes B200 2013 (Readers letter)

what do youthink about it? every thing
thanks


Editors response:
Dear Abdel Salam,

We test-drove both the Mercedes B200 and A200 recently in Egypt, and both left a very good and positive
impression.

We will publish our review and comparison tests about the Mercedes B200 and A200 shortly shortly on our website autoarabia.org as well as on our Auto Arabia Facebook group.

We will forward your contact details to Mercedes Benz in Egypt, so that they can arrange a personal test-drive for you as well.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mostafa El Desouky from Cairo - Egypt wrote:
Subject: Complaint Audi Egypt - Problems with Audi A3 windscreen (Readers letter)

Good morning Mr. Sheta

I have an issue which ruins my temper regarding my 2013 Audi A3!

Every single time a stone hits the windshield, regardless its size, it cracks or chips it..!!

The last one was two days ago, a double crack from a barely seen stone! And this is the 6th one in less than 5 months of usage!

I am totally disappointed! cuz I have been using many cars in my daily commute whether on ring roads or downtown and neither had the same fragility of the windshield. I am wondering if this is a manufacturing issue, because I feel the there is no protection layer securing this glass, and all the screen cracks repair technicians supported my pov.

I went to Egyptian Automotive last Thursday to check this issue but they were closed. I called their call center and they told me that I do not need to reserve to go at the time that suits me to check it, but unfortunately I did not have the chance till now.

The windshield is made by Guardian, model#DOT 22 and it has an Audi logo on it.

Thanks in advance!


Editors response:
Dear Mr. Mostafa,

we will forward your complaint to Audi Egypt and Audi Germany in order to receive from them a reply and a technical explanation, as from what you describe it looks indeed like a manufacturing default.

Keep us posted with the developments in your case as I am sure that somebody from Audi will contact you shortly.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

abdelsalam from cairo - egypt wrote:
Subject: KIA Carens or Skoda Octavia2014? (Readers letter)

Subject: 2014 KIA Carens or octavia 2014

i would like to know what do you think about the new octavia 2014 and the new KIA Carens 2014?

i would like to buy one of them , recommend one of them for me

i live in cairo egypt ... you know the roads and the traffic

thanks



* * * * * * * * * * * * * * * * * * *

Mohamed Amr from Cairo - Egypt wrote:
Subject: Volkswagen Jetta 2012 - issue with sudden deceleration and few black smoke in the morning (Readers letter)

Dear Mr. Sheta,

I am writing you this letter for awareness.
Car Model: VW Jetta
Manufacture year: 2012
KM: 21000

Problem description:
While driving with normal acceleration I found RPM suddenly decrease to 2 RPM and engine sound decrease and I try to accelerate but car does not accelerate.
every morning when i start the engine I hear humming sound and it clear when I press on gas and I see few black smoke and then everything is clear.
Car does not give any alarm
oil temperature rises to 105

Action done:
- I took the car to VW Obour Service Center
- Service Engineer Mohamed Ali told me that the cause can be (bad gasoline, issue with sensor, issue with turbo)
- I advised Eng Mohamed that i use 95
- later the same day Eng Mohamed told me that when he connected the car to the computer it said "bad gasoline"
- they sprayed a spray to clean the system and reset engine computer and that problem is solved.

Current problem
- I still hear humming sound when starting the engine in early morning and there is black smoke.

Current Status
- I tried to contact Eng Mohamed several times but RNA
- I made a complain through VW CS with number 78341 (Agent Marwa)

Will keep you updated.

Regards
Mohamed



* * * * * * * * * * * * * * * * * * *

Amr Abdelfatah from Cairo - Egypt wrote:
Subject: Opel Astra Sedan vs Nissan Qashqai vs Ford Focus vs toyota corolla vs Honda Civic (Readers letter)

Dear Editor,

I really need your advice:

Honda Civic or Opel Astra Sedan or Nissan Qashqai or Toyota Corolla or Ford Focus?

I am concerned about the quality and after sales

thanks


Editors response:
Dear Amr,
I do not know how and for what purposes you will use your car, but I would suggest the following:

1.) Nissan Juke (because it has ESP)
2.) Nissan Qashqai

After a long while comes the Opel Astra as a possible third choice because it has ESP.

But I do not recommend neither the Honda Civic and Toyota Corolla, nor the Ford Focus as both Alfuttaim (Honda Egypt & Toyota Egypt) as well as Fikry Group (Ford Egypt) have a very bad reputation in terms of after sales quality and customer service.

Ford will even get a new importer and distributor for Egypt soon.

Also not that Mansour Chevrolet & General Motors Egypt have a very bad reputation in Egypt as well. Just read the many complaints about them in our reader letters section.

My personal first choice would be the Nissan Juke with ESP! Good luck!

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Tarek from Cairo - Egypt wrote:
Subject: VW Complaints in Egypt (Readers letter)

I did had many problems with VW Egypt and AG the most recent of was a malfunction in the gearbox that was caused because VW Egypt did not change the gearbox oil on regular service intervals and accordingly car gearbox issues appear after the warranty is finished.

I do recommend that we publish a page on the Facebook of auto arabia and car complaints in order to push the Brand Owner to change corrupted dealerships.



* * * * * * * * * * * * * * * * * * *

Syed from Jeddah - Saudi Arabia wrote:
Subject: Complaint about Auto Arabia Showroom in Jeddah - Saudi Arabia (Readers letter)

I bought a Chevrolet Cruze LT model 2010 on installments from auto arabia car dealer in jeddah arbyeen street.

Now im facing a problem. When i bought the car the owner of showroom has told me they will give servicing
for car.

Now just 2 weeks later, I have taken the car to the dealer because the wipers are not working and a leakage of brake oil.

But when i went to auto arabia show-room the concerned guys are not responding !!!

This is not the way customer service should be!

If this is an Auto Arabia main branch, then please help me .


Editors response:
Dear Syed,

this show-room in Jeddah called Auto Arabia is in NO WAY related to Auto Arabia Media Group or autoarabia.org !

Nevertheless, send us the contact details (phone, fax, email) and some pictures of this show-room, and we will try to solve your problem with them.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Khaled Abd El Nasser from CAIRO - EGYPT wrote:
Subject: Complaint General Motors Egypt & Mansour Chevrolet - Problems with my Chevrolet Aveo (Readers letter)

Dear Sir ,

I kindly need your help as I have serious problems with the official Chevrolet Abu Rawash Service Center in Cairo.

I am facing many problems in my vehicle since I bought it back in 2012. Since the purchase of my Aveo i have been suffering the following problems:

Breaking system is not safe at all !!!! The brake discs and brake pads have been changed 3 times just in one year in the service center because of an apparent manufacturing defect!!!

Finally the engineer told me that it is useless and that they will import a totally new braking system (brake kit) from Korea. That was 6 month ago and till now nothing has been delivered.

I am now forced by General Motors Egypt and Chevrolet Mansour to drive around with a defected braking system which is endangering my life and the life of family every time I sit behind the steering wheel of my Chevrolet Aveo!

The most recent huge problem I face with my Aveo now, is the engine break-down!!!

On 6th of June 2013 I went to the service center because the temperature of the engine reached the high red level. The engineer in your service center told me that the problem is the in water pack / cylinder (2erbet el redater) and that they will replace it with a new one on the warranty.

After checking by the quality engineer he told me now my car is ok and we checked the cooling cycle system and no problems at all.

After 1 week the temperature rose very high again at so i went back to service center they checked and says motor damaged because the water pack was corrupt and now the car would need to change large parts of the engine and need to change water pack again.

I need your usual corporation and assistance to solve my issue with General Motors Egypt, and I am also asking for compensation for physical and moral damages that were caused to me from this malfunctioning Chevrolet Aveo and from the very bad service at Mansour Chevrolet and General Motors Egypt.

Vehicle information : Body plate / Chassis number is 23300, motor number is 408935

Best regards,
khaled abd el nasser


Editors response:
Dear Khaled,

it seems that General Motors Egypt and Mansour Chevrolet really do not care at all about their thousands of customers, probably because they are now over-strained with this huge number and probably because they have the luxury of having too many helpless customers.

Unfortunately those thousands of Chevrolet customers seem to be stuck with malfunctioning and low-quality Chevrolet cars, due to the low service quality at the GME and Mansour Chevrolet service centers in addition to a rather unprofessional General Motors Egypt and Mansour Chevrolet management who seem to be pre-occupied with other stuff rather than taking proper care of their customers.

This is not the first time and surely not the last time we receive such serious complaints from General Motors and Chevrolet customers, and according to what we see and hear about the Mansour Chevrolet and General Motors Egypt management, this does not seem to change very soon.

We will send your complaint to the management of General Motors in the USA, Germany and Korea to make sure that your complaint will be solved soon and in order to update the GM headquarter management about the very bad reputation of their agents and representative Mansour Chevrolet ánd General Motors Egypt here in Cairo.

Keep us updated with the progress in your case

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Amr Rashad Abbass from Manama - Bahrain wrote:
Subject: Complaint about Chevrolet Bahrain (Readers letter)

I took my car for regular service today at the Chevrolet agent here in Bahrain.

They called me afterwards and I was informed the car was ready. Then the guy said but there is a problem, he added that the dip stick used to measure oil level is missing !

I informed him nobody opens the hood of my car other than your agency, and this is definitely your responsibility.

He was negative and said there was nothing to be done.

I left work headed for the agency and asked for the manager. I said I wanted to meet the manager because I have a complaint, they brought someone who was higher than the guy who received the car, but still he was not the manager.

He said this is definitely their responsibility, however this part is not available. He made the order from the store, and the service department paid for it. And it will take ONE month to arrive !!!!

I left the agency somehow satisfied, they made a mistake and fixed it somehow.

Now when I arrived home, I got a call from the negative guy that called me earlier. He said they were sorry, and that he needs a favor ?! He boldly asked me to give him 5 out of 5 when the headquarters in Dubai calls me to assess my experience with the agency !!! Now that made me really angry !

I used the car again to discover all the change I have kept in the car was gone (nothing much, about 10 dirhams) but that really disappointed me, because the last service also my USB flash memory disappeared from the car too !

Now I know I should not leave any personal belongings in the car, but now I am definite everytime I send the car someone is stealing something, and if I cannot trust them for 10 dirhams coins and a cheap flash memory, how would I trust them to take care of my expensive car ?



Editors response:
Dear Dr. Amr,

unfortunately this is not the first complaint we receive from Chevrolet and GM owners from allover the Middle East region.

Your experience at the official Chevrolet & GM agency service center is totally unacceptable and proves that the General Motors headquarter in Detroit need to take a close look at their agencies in the Middle East in general, and Bahrain and Egypt in specific.

We will forward your complaint to the General Motors headquarter in Detroit and Europe. Expect to hear from them shortly.

Keep us posted with the developments in your case.

Regards, Editor



* * * * * * * * * * * * * * * * * * *

Abdel Salam from ciro - egypt wrote:
Subject: Thanks for reply regarding KIA Carens (Readers letter)

Thanks alot for your reply.

you were very helpful for me to take a go-ahead decision and next step to buy my new car!

For me and my family it will be the new 2014 Kia Carens!

Thanks again!


Editors response:
You are welcome!

I am glad we could help you. You will surely like the new 2014 KIA Carens and will not regret it.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

abdelsalam from cairo - egypt cairo wrote:
Subject: Subaru XV 2013 or Nissan Qashqai? (Readers letter)

Dear Sir,
I need your advice about Subaru impreza VS. Nissan qashqai in everything and specially for maintenance and resale...
Thanks.


Editors response:
We have received many complaints about the Subaru dealership (Abou Ghali) in Egypt and I do not recommend buying any cars from them until they improve their management and their customer service. The resale of Subaru in Egypt is unfortunately very bad.

The Nissan Qashqai is one of the best cars in its segment and Nissan also offers a very professional customer service and after sales. Whenever there is a problem with one of the Nissan dealers or service centers, the management of Nissan Motors Egypt takes care and solves it immediately.

My personal recommendation: Go for the Nissan Qashqai or the Nissan Juke !

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

abdelsalam from cairo - egypt wrote:
Subject: 2013 KIA Carens or Subaru XV2013? (Readers letter)

i would like to know what do you think about the subaru xv 2013 and the new KIA Carens 2013?
i would like to buy one of them , recommend one of them for me
i live in cairo egypt ... you know the roads and the traffic
thanks


Editors response:
If you compare the Subaru XV 2013 and the all-new KIA Carens 2013 7-seater, then I would definitely recommend the KIA Carens.

Mainly because of the much better customer service, the much better resale value and the much better reputation of the KIA Egypt dealership when compared with the rather bad reputation of the Subaru Abou Ghali dealership.

Besides, we test-drove the KIA Carens a few weeks ago at the international media launch event and I was very impressed by the interior quality, specs and handling of the car.

Definitely go for the new 2013 KIA Carens.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

AHMED HESHAM MOHAMED from Giza - EGYPT wrote:
Subject: 7.500 Pounds for Jetta registration at VW Egypt service center !!! (Readers letter)

انا امتلك سيارة فولكس فاجن جيتا خليجى، بعد ما اشتريت العربية وعملت 1000 كم رحت التوكيل (الشركة المصرية التجارية واوتوموتيف ش.م.م) عشان اشوف لو فى سيرفس واظبط زوايا فسجلت العربية على الكمبيوتر ودخلتها وظبطت الزوايا وفاتت مدة والعربية وصلت لـ 4800 كم واتصلت بالصيانة عشان احجز معاد لخدمة الـ 5000 كم ففوجئت بـ الكول سنتر بيبلغنى انى اولا لازم ادفع مبلغ 7500 جنيه بالضرايب فيما يدعى بـ (تسجيل السيارة) !! عشان اتمكن من دخول مركز الصيانة وعمل الخدمة ولازم المبلغ يدفع قبل الصيانة فحاولت اطلب منهم تأجيل المبلغ او تقسيمه عشان انا مش عامل حسابى ومحدش بلغنى مع العلم ان القرار طلع بعد ما عملت صيانة الـ 1000 كم وكنت مسجل العربية عندهم بالفعل وارقام تليفوناتى عندهم وسألت "هل المبلغ عقد صيانة ؟ او تخفيض اسعار الصيانة فيما بعد ؟" عشان كما هو معلوم لديكم ان العربيات الخليجى بياخدو عليها مبالغ اكبر فى تغيير الزيوت وفى كل حاجه فى الخدمة والصيانة، وقمت مضطرا بدفع المبلغ لصعوبة صيانة السيارات الحديثة لدى ورش الميكانيكا العادية مع العلم انه مثبت بأيصالات الصيانة عدم حصولى على اى تخفيض بأسعار ألايدى العاملة او قطع الغيار بل على العكس اقوم بدفع من 20-25% اضافية على الاسعار على اساس ان السيارة خليجى ولا تتبع الوكيل، وهذا الامر لم يتغير بعد دفع مبلغ الـ 7500 جنيه، بس حاولت مرارا وتكرارا انى اجدول المبلغ ومكنش فى فايدة (اما ادفع او العربية تقف) ، قمت بأرسال ايميلات لأكبر 4 قيادات فى التوكيل وطبعا محدش رد عليّه، مكنش امامى غير انى احاول استفسر من الشركة الام عن طبيعة المبلغ ده فبعتت ايميل لخدمة العملاء فى المانيا وبعد 3 ايام لقيت ردّ من الشركة بيقول ان المبلغ ده ملهمش اى علاقة بيه وان دى حاجه بين الوكيل وجهاز حماية المستهلك فى مصر !!.
ومؤخرا حدث ان الشركة غيرت سياستها تجاه بعض السيارات الخليجى فسألت عن امكانية استرداد المبلغ اللى دفعته او الحصول على اى مقابل وتم الرد بأنه بالطبع لا يمكن.
* ارجو الافادة بشأن ادعاء الوكيل ان المبلغ يتعلق بشكل او بأخر بجهاز حماية المستهلك، مع العلم انى احتفظ بألاوراق الاتيه مسجل بها تفاصيل الخدمة واسعارها :

1- ايصال صيانة الـ 1000 كم الاولى (التى تثبت دخول وتسجيل السيارة للمرة الاولى).
2- ايصال الـ 7500 جنيه المزعومة (التى تم قبضها من مركز الخدمة تحت عنوان مصاريف تسجيل السيارة).
3- اوراق الصيانة الاخرى.


Editors response:
Dear Ahmed,

of course those 7.500 pounds are a clear rip-off from the Volkswagen agent in Egypt, Egyptian Automotive Company, who unfortunately also became the SEAT agent in Egypt recently.

Such business behavior should be reason enough to cancel the dealership and importership agreement with this company. In addition to that the government and Consumer Protection Agency must take legal action against the Egyptian Automotive Company (Volkswagen Egypt & SEAT Egypt importer).

Please re-send us your complaint in English language including all the details (dates, names of contact persons and engineers at Egyptian Automotive, copy of all your invoices, the email you received from Volkswagen customer service with CPA, etc.), so that we can send this complaint to the management of the Volkswagen headquarter in Germany.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ayman from Cairo - Egypt wrote:
Subject: Nissan Qashqai, or Skoda Yeti or Subaru XV? (Readers letter)

Dear Editor,

I am currently considering buying a new SUV and i am really confused between three models; Skoda Yeti, Nissan Qashqai and Subaru XV.

As per reviews on the internet the Skoda Yeti is superior however i am afraid from two things:

-Engine 1.4 TSI, shall it work fine with fuel RON 92 as claimed from the dealer or not?
- DSG 7 tansmission in the automatic model, i have found tons of concerns regarding it so i am thinking actually in the manual version.

What do you think?

waiting for your recommendation.

Best ergards

--- Ayman Noweir


Editors response:
The Skoda Yeti is one of the best cars in its segment, but you MUST use 95 octane with the 1.4 TSI engine even if the dealer tells you that 92 octane is okay. It is NOT okay to use 92 octane.

Since end of 2010 there are no problems with the DSG transmission anymore.

We have received many complaints about the Subaru dealership (Abou Ghali) in Egypt and do not recommend buying a car from them.

The Nissan Qashqai is one of the best cars in its segment and Nissan also offers a very professional customer service and after sales.

My personal recommendation: Nissan Qashqai or the Nissan Juke !

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Mostafa from Guiza - Egypt wrote:
Subject: Advice - Nissan Qashqai or Skoda Octavia or Hyundai iX35? (Readers letter)

السلام عليكم ورحمة الله وبركاته ..
أرغب في شراء سيارة جديدة تناسب أسرتي المكونة من 4 أفراد ..وأنا محتار بين السيارات الآتية
1- Nissan Qashqai
2- Octavia
3- Hyundai ix35
علماً بأن إستهلاكي بسيط ولكنني أريد سيارة مريحة، عالية علشان المطبات، حمولة شنطتها كبيرة

أرجو النصيحة

م/أحمد مصطفى


Editors response:
Dear Mr. Ahmed,
I recommend you have a closer look at the Nissan Qashqai and the KIA Carens and chose one of them.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

wael mokhtar from cairo - Egypt wrote:
Subject: Skoda Octavia - DSG problems? (Readers letter)

Dear Auto Arabia team

I want to know your feedback about the DSG gear box of the skoda fantasia 2013


Editors response:
The DSG problems for all Volkswagen brands, including Skoda, has been solved since end of 2010 beginning f 2011.

So all the new Skoda, Seat, Audi and Volkswagen models should have no problems anymore.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Sherif NAGEB from Cairo - Egypt wrote:
Subject: Nissan Juke - instant delivery (Readers letter)

Dear Mohamed Sheta,

I want to buy a Nissan Juke at the official price of 167.000 LE in Egypt, but with instant delivery.

Is that possible?


Editors response:
Dear Mr. Sherif,

of course this should be possible.

We will forward your request to Nissan Motors Egypt management and I am sure they will get in touch with you soon and advice you at which Nissan dealer you can buy your Nissan Juke at the official price of 167.000 LE, without having to suffer any over-price by the dealers.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Sameh Tolba from Alexandria - EGYPT wrote:
Subject: Evaluation - BMW Egypt & Bavarian Auto Group (Readers letter)

Company: BMW
Service center: Bavarian
Country: Egypt
City: Alexandria

Company Rating: Very Good
Service Rating: Very Good
Sales Rating: Excellent

Comment:



* * * * * * * * * * * * * * * * * * *

ayman from cairo - egypt wrote:
Subject: subaru impreza vs nissan qashqai (Readers letter)

Dear Sir,
I need your advice about Subaru impreza VS. Nissan qashqai in everything and specially for maintenance and resale...
Thanks.
.


Editors response:
Dear Ayman,

In terms of maintenance and resale, the Subaru models are unfortunately known for having a low resale value in Egypt. As for the maintenance, we have been receiving many complaints from the Subaru importer in Egypt Abou Ghali Group.

The resale of the Nissan Qashqai is much better and the reputation of the Nissan service center is very good and Nissan Motors Egypt takes very good care of the customer’s complaint.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Amr Mehesen from Cairo - Egypt wrote:
Subject: Hyundai Elantra (Readers letter)

Dear Sir,

I am planning to buy Hyundai Elantra 2012/2013 or Kia Rio hatchback , I just need your feedback about the new mentioned cars.

Thanks in advance.
Regards,


Editors response:
Dear Amr,

the Hyundai Elantra is okay, but when I test-drove the KIA Rio in Portugal I was more than impressed. In Germany they even call the Rio the new VW Polo from KIA because it is so good that they even compare it with German cars.

Besides, the customer service and after sales of KIA Egypt is currently one of the best in Egypt, while the customer service and after sales of Hyundai Egypt Ghabbour is currently one of the worst and most unprofessional in Egypt.

Therefore my recommendation is: KIA Rio !

We will forward your contact details to KIA Egypt so that they can arrange a test-drive with the KIA Rio for you.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed farouk from Cairo - Egypt wrote:
Subject: Brake problems with Chrysler Town & Country (Readers letter)

From day one when i received my new town & country , i found problems regarding brake pads and rotors , brake pads were changed under grantee for two times and front rotors was changed one time under grantee ,

now the car is 28000km and needs new rear pads and rotor , but chrysler refusing to admit that they have a problems concerning the brakes and asking me to pay as the first year grantee passed ,

i have searched the web and was shocked when founding many complains regarding same issue.

What can you do for me and for all chrysler cars consumers ?

Pls study my comment and send a worring to any one what to buy town and country .



* * * * * * * * * * * * * * * * * * *

Mohamed Hegazy from Cairo - Egypt wrote:
Subject: Citroen DS5 2013 or Kia Sportage (Readers letter)

Dear Editor,

I just sold by 2010 Mercedes GLK, and I’m planning to buy a small car 1.6, I am a bit confused with the cars varieties in the market especially with the new shapes start to appear, I have checked the DS5 at EZZ EL ARAB and i was impressed with all the options and state of arts technology used in the car, but I’m doubtful with the after sales and the old reputation of Citroen and bad image of resale value for all the French cars. despite the fact that they confirmed to me that they have a trading service but I’m afraid to relay on that, also i considered the IX35 and the KIA Sporatge high line, can you please support in recommending one of those 3 cars and in case you have other choices please tell me, i always concern with the after sales and the resale value and easiness of the car.

N.B. I was interested with Audi A5 but I don’t feel comfortable with the Authorized dealer reputation.

Thank You
Mohamed



* * * * * * * * * * * * * * * * * * *

mohamed kamel from cairo - egypt wrote:
Subject: Complaint Mercedes S500 - Please help (Readers letter)

الي من احتاجه في وقت الشده
سيدي العذيذ لقد ساعدتني مرتين في توكيل ابو غالي والمجموعه البافاريا مما ساعد في رفع اسهمي في الشركه التي اعمل بها والفضل لك.
والان انا اواجه مشكله مع شركه الجيزه الوطنيه للسيارات وكيل مرسيدس والموضوع اننا اشترينا سياره مرسيدس s500 من عده شهور وعداد الكيلومتر3500 ثلاثه الاف وخمسمائه فقط واثناء سير السياره بالطريق توقفت فجئه وابت ان تدور ثانيا وعند اتصالي بخدمه طوراريء مرسيدس اتي ونش بعد 4.ساعات مع ان السيا توقفت امام مدينه الانتاج الاعلامي ب6 اكتوبر بعتو ونش كان في الاسكندريه وبعد ثلاثه ايام تم اختاري بأن لم يجدو شيء بالسياره وانها عند نزولها من الونش دارت ولم يحدث شيء وان السياره سليمه وتم استلام السياره واثناء عودتي لمدينه السادس من اكتوبر توقفت السياره ثانيا ولم تتحرك وتم ارسال ونش اخر لي والسياره الان لديهم فأرجو المساعده لان يوجد برود اعصاب كبير لدي المسئلين لدي توكيل مرسيدس لا يليق بهذه السياره العملاقه وشكراا ثانيا يا منقذي


Editors response:
Dear Mohamed Kamel,
usually the Mercedes S500 is a very reliable car.
We will send your complaint to Mercedes Benz Egypt and I am sure they will get in touch with you shortly and solve your problem in a quick and professional manner.
Keep us updated with your case.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Reham Bahaa from cairo - Egypt wrote:
Subject: Opel Astra or Nissan Qashqai or KIA Sportage? (Readers letter)

Dear Sir ,

i am thinking to buy Opel Astra Sedan , need your opinion about the car performance and service centers in Egypt also what about your opinion regarding Qashqai and Kia Sportange

Thank you


Editors response:
Dear Reham,

the Opel Astra sedan has ESP (Electronic Stability Program) which is a big advantage. But the Bluetooth is not working although it is displayed in its dashboard and we have received many complaints about that.

In general, we have been receiving quite a few complaints about General Motors Egypt and Mansour Chevrolet & Opel, which is creating a very negative image and reputation for the Opel and Chevrolet brands as well as for their service center and customer service reputation.

You will find many complaints about the General Motors Egypt and Mansour Chevrolet here in our readers letter section as well as on our Auto Arabia Facebook group.

Unfortunately I cannot say anything about the performance of the Opel Astra as General Motors Egypt and Mansour Chevrolet Opel are (for some reason) afraid of providing a test-car for an independent test-drive.

Those are some of the reasons why I currently do not recommend buying any Opel or Chevrolet cars.

The Nissan Qashqai is a very good and comfortable car, and Nissan Egypt offers a very good customer service and handles any complaints very professionally and quickly. The performance and stability of the Nissan Qashqai are ok and sufficient. Definitely recommendable.

The KIA Sportage Highline also has ESP and KIA Egypt EIT is also among the few automotive companies in Egypt which currently offer a very good and excellent customer service. The handling and performance of the KIA Sportage is also quite acceptable and sufficient. Very recommendable car and service center.

You should also check and try out the all-new KIA Carens Highline which offers 7-seats and ESP as well.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Ali Mohamed from Sharm El Sheikh - Egypt wrote:
Subject: Complaint Volkswagen Egypt - Engine failure of my 2013 VW CC 1.4 TSI (Readers letter)

Dear Editor,

kindly find below the complaint I sent to Volkswagen Egypt on 14.05.2013, without having received any feedback so far:


2013, the 14th of May

In attn to: Mr. Hani Attia, After Sales Group Director and to all who it may concern

After a severe technical problem I encountered with a brand new Volkswagen CC 2013 (motor number: 4049, car number: 8231), which I bought only three months ago (2013, Feb. 13th), after a series of phone calls, useless discussions and a trip to Cairo trying to get this problem sorted, I must proceed to the following letter in order to find an appropriate and reasonable solution.

Kindly find above the information regarding this issue.

While driving from Dahab to Sharm el Sheikh two days ago, the car speed started to decrease by itself, the engine started to vibrate and the computer showed me the message “check engine” on board.

I called the maintenance department in order to get some help, but soon I found out that I had to manage by myself as I’ve been told they couldn’t provide a mobile service. I don’t understand how is it possible to get an answer like “What can we do now?? You must find a pick up and send your car to us to Cairo in order to check it, because we don’t have a mobile service” from a company like Volkswagen.

I called engineer Hossam which I had contacted about one month ago for similar issues and even he seemed willing to help, he told me on the phone that nothing could be done then, as the car had to be sent to Cairo for a check. I asked him what I should have done at that point, when I was 30 km away from Sharm El Sheikh, in the middle of nowhere, with a new but non functional car that had only 9000 km on board and with no help from the company that sold it…

He admitted himself that what happened was strange but unfortunately, he said, it was not in their hands. He transferred me to Ahmad Turkey, Customer Care Manager who had a totally unprofessional attitude on the phone and who did nothing to help.

I had to leave my car two days on the road, in the middle of the desert, as I couldn’t find anybody available to pick the car up from there. Only two days later I managed to sort this out, as Mr. Hassain from mobile service was very helpful and sent a truck to transport my car to Cairo.

Later on, I was informed that I had to sign some papers in order for the car to be checked, so I had to leave my work and go urgently from Sharm to Cairo the very next day to get these papers signed! How is it possible, in such a big company, to find such a lake of management and organization? I had to cover some unexpected and unnecessary expenses regarding this immediate trip, also to mess my schedule up just because some incompetent people were not able to do their job properly. Once the truck was sent to Sharm to pick up the car, they supposed to send all the documents that needed to be signed, not to ask me the next day to fly to Cairo.

While performing the check, it was discovered that both 2nd and 4th cylinders were not working and the engine was covered in oil from outside. For sure, this kind of technical problem does not occur randomly or by the driver’s fault and definitely it’s a factory error, which may affect a lot of other cars. In this case, all the cars that may have this problem are brought back to the factory for check and everything possible must be done for such a technical error not to ever occur again. But in my case, I’ve been told that the car will be fixed and returned to me when ready.

I refuse to accept to take back a new car with such big technical problems, so I asked for my car to be changed but, of course, I got a negative response. Mr. Ahmad Turkey made it clear for me that the company will not take this car back and for sure, a new one will not be given to me instead; he let me know that he was talking in the name of the company, and not as himself. As his response was coming like a final one from the company, I asked him to provide me an official statement/document mentioning this decision, but he refused.

I kindly inform you that I did the best I could to get to a reasonable solution, but in the same time I will not accept to be delivered back a car with technical problems from factory, even momentary a service is provided. It is unacceptable to pay 335.000 LE for a car that can put my life in danger due to some technical issues that started to occur only 3 months after buying it. I will not wait another 3 months or more to have more problems, so I’m asking you through this letter to dispose the required measures:

1. Take this car back and return to me a new car with the same specifications, but previously fully checked to make sure it fulfills all the technical and safety standards that Volkswagen should provide to its customers;

OR

2. 100% refund.

I am totally disgusted about the way the Volkswagen staff managed this problem, about the way I was treated and left to manage by myself and in the end, by the way the company refuses to assume and solve a problem that is 100% in their responsibility.

From A to Z, I was shown that a customer is important only when he needs to bring more money to your income, but when he is on his own when he must deal with the low quality products that proudly carry the name Volkswagen! Technical errors unfortunately happened before and will surely happen in the future too, but a respectable company will assume responsibility and will do the best they can to sort whatever problem that may affect their reputation. Here instead, you don’t seem to care about any reputation, and for sure you don’t care about quality standards and safety…

The way you deal with such problems when they happen, it’s nothing but a big shame! It’s also a big shame that in this case you decide to return the same car to me, risking to put some lives in danger instead of taking it back.

I will contact Volkswagen Germany in order to get their feed-back towards this situation and I will also have no hesitation in taking any legal action in case you don’t consider my justified request.

Looking for a prompt and quick response,
Ahmed Ali Mohamed


Editors response:
Dear Ahmed,

It is of course very annoying to experience such an engine failure with an almost brand-new Volkswagen CC.

Before sending your complaint to the Volkswagen headquarter in Germany, we will forward your complaint to the Volkswagen Egypt management today to see their official position regarding this complaint.

Please update us with your case after 48 hours from publishing this complaint (22.05.2013).

Kind regards,
Editor





* * * * * * * * * * * * * * * * * * *

Ahmed Mazhar from Cairo - Egypt wrote:
Subject: Problems General Motors Egypt - Mansour Chevrolet and my Chevrolet Cruze (Readers letter)

السلام عليكم.سيارة زوجتي شيفروليه كروز 2010 أوتوماتيك.نقوم بالصيانة في موعدها دائما.عند صيانة60000 أخبرني المهندس أنه كان يجب تغيير زيت الفتيس عند 45000.فقمت بالذهاب إلي منصور الصحراوي لتغيير زيت الفتيس و الكشف علي حالته.و أخبروني هناك أن حالة الفتيس ممتازة.و لكن الفتيس عطل من أسبوع و نفلنا السيارة لمنصور جسر السويس و أخبرونا أن فوت و نحتاج فتيس جديد و يتكلف 63 ألف جنيه.الوكيل عرض علينا تغييره مع تحملنا 5 ألاف جنيه لكي يعطينا ضمان علي الفتيس.لو تحمل كل التكلفة لن يعطينا ضمان.لماذا أتحمل هذا المبلغ و سبب العطل خطاء وكيل أو عيب صناعة.و لماذا لن يعطيني ضمان لو تحمل هو كل التكلفة,كما أنهم أخبرني أني لن أخذ ضمان مكتوب و لكن فاتورة تغيير الفتيس هي الضمان لسنة أو عشرين ألف كم.


* * * * * * * * * * * * * * * * * * *

Yasser Elmoursy from Cairo - Egypt wrote:
Subject: Complaint BMW Egypt - Bavarian Auto Group / My BMW 318i (Readers letter)

سيدي العزيز

انا د/ ياسر المرسي مدير مبيعات MSD AH وعندي السياره BMW 318i 2010 رقم الشاسيه 49952والموتور رقم 4681633

ملخص شكواي انني في يوم السبت 4 مايو 2013 وجدت بقعه اشبه بالزيت تحت ىالسياره بالجراج فقمت علي الفور وذهبت للتوكيتل فرع الماظه بالقاهر ولاحظت ايضا ان التكيف لايعمل بكفاءه و تم فحص واستلام السياره وتبين من الفحص ان الزيت مصدره طلمبه الفاكيوم وبالفعل تم تغييرالطلمه مع الزيت و صيانه 110000 كم وقال المهندس ان التكيف يحتاج الي تغيير السربنتينه اللي بالتبلوة فقلت له انا غيرتها مره من قبل(شهر سبتمبر2011) و السياره في الضمان فقال هرسل فاكس للشركه جودويل و سننتظر الرد و ردت الشركه بالرفض و السياره الان بدون تكييف والعجيب انهم لما شحنو التكييف رجعت
البقعه تاني وهذا معناه انهم غيرو القطعه الخطا وكلفوني 8400جنيه بدون اي داعي ولماذا اتحمل ثمن سرابنتينه ثالثه(الاولي الاصليه و الثانيه تم تغيرها في الضمان وكيف اتحمل خطأفي التشخيص مع العلم انني ماذلت احترم هذه العلامه
ارجو ارد سريعا
وشكرا

د/ ياسر المرسي



Editors response:
Dear Dr. Yasser,

we will forward your complaint to the management of the Bavarian Auto Group, the official importer of BMW and MINi in Egypt.

I assume they will get in touch with you shortly.

Keep us posted with the development of your case when your complaint is solved.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hany from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)

Company: Nissan
Service center: United Group
Country: Egypt
City: Cairo

Company Rating: Average
Service Rating: Bad
Sales Rating: Bad

Comment:
Unexpected event happen when I received my care from the regular maintenance and found that they are repair it because they make accident with the car inside the service centre !!!



* * * * * * * * * * * * * * * * * * *

Ahamdy from giza - egypt wrote:
Subject: 100,000EGP budget (Readers letter)

Which car do you recommend within EGP 100,000 making in consideration the fuel consuming and safety


* * * * * * * * * * * * * * * * * * *

Hany Samir from Giza - Egypt wrote:
Subject: Comparison (Go to article)

ارجو افادتى
فانا اريد شراء سياره جديده فى حدود 160000
احاول الاختيار ما بين رينو فلوانس او تويوتا كرولا
كلا منهم له ايجابيات و سلبيات
ارجو النصيحه مع العلم بأن معدل الاستخدام هو 20000 كم فى العام
ايهما اختار
و شكرا



* * * * * * * * * * * * * * * * * * *

DiefAlla A.Hassan from Cairo - Egypt wrote:
Subject: Mercedes S 500 problem solved ! (Readers letter)

Dear autoarabia.org team,

Thank you so much !

My problem was solved yesterday. Last Friday, Mercedes Benz called me and on Sunday I went to the service center of the agency .

I received my car with a new and functioning key and I did not have to pay more money.vThanks, All is done now.

Many thanks for your help and thanks to Miss Shireen at the Mercedes Benz agency.

All of you help me to solve my problem and make me happy. Thanks again.



Editors response:
Dear Mr. DiefAlla,

I am glad that the team and management at Mercedes Benz Egypt solved your problem promptly and in a professional manner.

I was expecting them to handle your case quickly and offer a customer-friendly solution, as there had been a significant improvement in the management and customer care department recently.

I am glad we were able to help you.

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Nassifa Sabongui from Cairo - Egypt wrote:
Subject: Daihatsu Terios & Daihatsu Service: POOR & VERY BAD! Do not fall in their TRAP! (Readers letter)

Daihatsu Egypt – Their Service is POOR and just SUCKS!

Dear Readers,

Hi, I am Nassifa Sabongui, and today I wanted to share with you my experience with the POOR and BAD Daihatsu Terios Service!

I phoned Daihatsu weeks ago because my car left me standing in the middle of the street due a very important part failure, which needed the car to be transported and sent to the service immediately.

Not only, that I faced a horror day in Egypt and the attacks I received from passing car-drivers because I have a dead standing car, the service was the biggest shock I received on that day.

We have called the service that it is an emergency and that I need to know if the spare parts of my car are available and if I can bring it to their end.

First, none of the phones and / or mobiles are working of at least 3 engineers who gave me their business cards answered.

And the only function number is the customer service who really SUCK!

First they told me they will get back to me , mind it that I am in the middle of the street not knowing where should I go , go home or to the service! And my car will be loaded shortly on a big emergency service car.

Over the phone they “Terios Customer Service” could not give me simple answers:

1) Are the spare part available yes or no, Customer service answer: “ we have to call you back”
2) How much does it cost? Customer service answer :“ we have to call you back”
3) Can I bring my car over? Customer service answer: “we have to call you back” And after later hours, you have to have an appointment. So now what should I do the car is on its way to you, take an appointment???? I leave my car on the street or what?

I had to take my car elsewhere, well don’t have an appointment!

The funny thing is, I am in a serious situation, I need to know that to prepare myself how much it will cost, are the parts available??? All these questions not answered.

This is not the first time I as a customer don’t receive the prices over the phone as if it is a secret!!

If you phone any car company, they are all helpful and give you the prices over the phone and they are very helpful in giving the info right away and it is done in a speedy and polite fashion.

When I phone Daihatsu here the customer service needed 48 hours to call me back and after that still refused to give me the prices? What is this attitude? But did they finally give me the prices? My Answer that I received : NO!

4) The second day customer service called me, hi I am…… what do you need? I thought I am joking and I freaked out, my husband freaked out and again we repeated our questions and Customer service answer “we have to call you back”.

We already have moved my car to a different center, as I have to work; I need my car running like any normal person and not to wait 3 days to get a silly answer for my questions above. (Do you have the spare parts, how much does it cost, when I can bring my car?) As many know, you can’t find spare parts externally, as Daihatsu don’t let it, to stick as their bottle neck, so how am I supposed to get my car running? Yet not finding any support from Daihatsu?

But thanks GOD a simple service center near my home, who are humble and professional at the same time have scanned whole Cairo for me and in less than 24 hours, they found the spare parts fixed my car and in less than 2 days I received my car good and running.

And of course the customer service of Daihatsu after 3 days they still did not call me back to tell me if they have it and how much its cots.

Today, a month has past and still did not receive a call from Daihatsu, and they know that I had a big issue with my car. I guess they think I am still waiting on the street waiting for their ignorant, unfriendly customer service to call me back.

To all people who have Daihatsu Terios, the car is good, but their service SUCKS. Beware for their traps. As for me I will never buy their lines of cards ever again, and can’t wait to sell my car only because of their BAD BAD service.

Not only that, the spare parts are expensive as if you drive a Cherokee, excuse me…but even if I accept the fact and I want to buy, I can’t ….

This was not my first incident with Terios, 2 years back I had another big problem and they only reacted when I sent a circulating mail to all over the world for Terios partners and services, Lebanon, Middle East and any other email that I could put my hands on and only then when the mail circulated internationally they called me and solved the issue, really ناس بتخاف ما تختشيش

Sorry for the long mail, but I only want to warn people from the POOR and BAD customer Service at Daihatsu Egypt.

Regards
Nassifa




* * * * * * * * * * * * * * * * * * *

DiefAlla A.Hassan from Cairo - Egypt wrote:
Subject: Mercedes S 500 - Problem with agency (Readers letter)

Dear Sir,
I own a Mercedes Benz S 500 model 2002. I gave it to the agency in Giza at tahrir street Dokki, to create a new key for me and to do basic car service.

They did the service OK, but when they gave me the new key it did not work on the car.

When I went to them to ask for my money back, they said that they would not return the money because the old key (the one that they also have) is not an original key and so this means that the car was tampered with outside of the agency.

I tried to let them make me another key but they said to solve this problem we need to change the car contact system which will cost around 7000 Egyptian pounds.

I do not know what to do with this situation.

Please advice.

The car chasis number is A262042;
Motor number: 338632
The invoice number for the key change: 073246
The work order number: 23222

P.S. They still have the car and the old key at the agency


Editors response:
Dear Mr. Diefalla,

we will forward your complaint to Mercedes Benz Egypt and ask them to solve your problem. In the meantime kindly send us more details regarding the old key and if there was any problem with the old key. How much did they ask you for the new key anyway?

In any case, I see that asking for 7000 LE Egyptian Pounds to repair the contact is by far too much. New keys for your 2002 Mercedes S500 usually cost between 150-200 Euros only, which is approx 1500-2000 LE only.

Keep us updated with your case and inform us when Mercedes Benz Egypt gets in touch with you, and how everything went.

I am sure that one of the gentlemen from the professional management at the Mercedes Benz Egypt representative office will get in touch with you soon and find a customer-friendly solution for you.

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Mohamed from Cairo - Egypt wrote:
Subject: Complaint Skoda Egypt (Readers letter)

Skoda has such a bad service and I have case today. Really worst service ever in Egypt. Do not try it


* * * * * * * * * * * * * * * * * * *

Mohamed from Cairo - Egypt wrote:
Subject: Complaint Skoda Egypt - Artoc Auto (Go to article)

Really Skoda Egypt has such a bad customer service and after sales.

They are not responsible people at all. I have today (08.04.2013) a case with at the agent branch in Deer elmalaak district in Cairo.

Really it is shame to act with them.

So I advice people to think twice before buying a Skoda car and always think about after sales.

My evaluation to them is 0 points out of 10.


Editors response:
Dear Mohamed,
good luck today at the Skoda service center. I can imagine exactly what you are talking about.
Keep us updated with your case and the results of your complaint.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Saad Hesham from cairo - egypt wrote:
Subject: 92 octane for 2013 Passat? KIA Sportage or Hyundai ix35 or Nissan Qashqai? (Readers letter)

I would like to ask about the 92 ron approval from VW Germany for passat 2013 because its the only thing holding me from getting the car since the 95 costs alot now in egypt.

and if I am choosing from kia sportage and IX35 and Nissan qashqai(taking in consideration it will release a new model in early 2014 will it be available in egypt?)
what would you recommend?

Thanks in advance.


Editors response:
Dear Saad,

Volkswagen Egypt claims that the 2013 Volkswagen 1.4 TSI can us 92 octane fuel. I personally have a different opinion about that and cannot confirm that.

As for the compact SUVs you mentioned above, we are currently preparing a comparison test which will include all the important and most popular compact SUVs in Egypt. This comparison test will be published here shortly.

The first driving immpression we had with the KIA Sportage 1.6 and the Nissan Qashqai on Egyptian roads a few months ago were very positive.

Stay tuned for the complete and comprehensive comparison test.


* * * * * * * * * * * * * * * * * * *

Mohamed Gawish from cairo - Egypt wrote:
Subject: Comparison & recommendation for 200.000 LE (Go to article)

Dear Mr. Sheta,

I have 200.000 EGP and I want to buy a new car. I had many choices like Octavia Fantasia, Volkswagen Golf, VW Jetta, Kia Sportage or Nissan Qashqai.

I am willing to pay more for BMW 316i 2013 if it is much more better than these cars.

Please send me your recommendations


Editors response:
Dear Mohamed,

I currently do not recommend the Skoda Octavia Fantasia for two reasons: First, Skoda Egypt Artoc Auto took out the ESP from the current Octavia. Second, the new shape of the all-new 2013 Skoda Octavia (which is already available in the international markets! articles available on our website autoarabia.org) will arrive to Egypt in June or July 2013.

But of course we do not know if the new 2013 Skoda Octavia will have ESP or not. If it will have ESP then you should consider it among your choices. If not, then skip it from your choices.

Skoda Egypt will also release the compact-size Skoda Rapid and the compact-SUV Skoda Yeti during the next few days in Egypt. If they will have ESP, then you should also consider them in your purchase decision.

The new Golf 7 is surely a good choice, so is the Volkswagen Jetta especially since both those cars are equipped standard with ESP and other important active and passibve safety features.

The Nissan Qashqai is Made-in-UK and offers a very fine and comfortable ride, although it is a little bit smaller than the KIA Sportage and does not have ESP.

The KIA Sportage is a very interesting alternative if your budget allows to chose the Highline which has ESP. Besides, KIA Egypt EIT is currently offering a very good customer service and a very competent level at its service centers. You should also wait for the all-new KIA Carens 7-seater, which we just tested a few days ago in South France. The quality of the New Carens is very good and I am sure it will be a very practical and convenient car for the Egyptian roads.

Of course the BMW 316i is better than many of the cars mentioned above, but it also starts at around 300.000 LE. If your budget allows that, then you should go to BMW Egypt / Bavarian Auto Group and ask for a demo-drive with the 316i.

We just test-drove the 316i Sport and the 316i Premium (Base-line). We will publish a detailed comparison test of the BMW 316i and the Mercedes C180, Volvo S60 and other competitors in a few days here on autoarabia.org and on our Auto Arabia Facebook Group.

Always try to buy a car with at least 4 airbags and the live-saving Electronic Stability Program ESP / ESC.

I personally, would chose between VW Golf, VW Jetta, KIA Sportage Highline with ESP, Skoda Yeti (if it will have ESP) and the BMW 316i. Ask for a test-drive at the dealerships and pick the one you feel most comfortable with. We will simultaneously forward your contact details to the recommended car companies so that they can get in touch with you for a personal test-drive.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Eng.Kareem Rwash from Cairo - Egypt wrote:
Subject: Problems with Skoda Octavia Fantasia air condition (Readers letter)

Dear Mr. Sheta,

As i get the Skoda Fantasia 2 months ago i am facing a non solved problem till the moment & i have checked with all the people i knew having the same car & they do not know how to solve this problem ...

the problem is , when you are having the AC off you still have air coming from outside the car and the bottom for internal circulation of air inside the car is dim ( is not active),once you have the AC on it starts to be active & you can choose either to have internal circulation or external one...

... the only working method is to close the grill it self !!!!!!

i do not believe that this is a very hard issue but all the people are suffering & even the service center does not know how to solve it...

i would appreciate a lot if you could help


Editors response:
Dear Mr. Rwash,
We will forward your complaint to Skoda.
I am sure somebody will contact you soon and explain to you how this problem can be solved.
Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Alaa Hamdy from Cairo - Egypt wrote:
Subject: Complaint BMW Egypt Bavarian Auto Group / AC of my BMW 316i (Readers letter)

Dear Sir,

I bought a Brand new 316i BMW in May 2010 from Bavarian Auto Group.

I used to go to Bavarian Auto Group regularly for my maintenance service on time and after 1.5 years the A/C stopped working at all.

When i went to Bavaria they told me it is factory fault )عيب صناعه) and they fixed it for free because it is covered by guarentee.

After 6 months is stopped working again and when i went back to Bavarian Auto again they told me your car is out of guarantee now and will cost you 8,000 EGP to get it fixed . As far as i remember but not sure the part that was replaced or fixed was the "A/C Coil"

Bavarian Auto Group and BMW should be responsible for such cost not me because according to them it is factory problem عيب صناعه

Please, I need your help badly.

thank you.


Editors response:
Dear Ahmed,

usually Bavarian Auto Group is very customer-friendly in such warranty matters and customer problems.

We will send them your problem, and I assume that they will solve your problem and show a good deal of good-will.

In any case, keep us updated with your problem and contact us again to inform us and the other readers about the developments in your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed from Cairo - Egypt wrote:
Subject: Proton Persona (Go to article)

Dears,
I wonder if you have tested the proton persona? I read some negative reviews regarding its interior durability and need your honest opinion. I need to know its performance, stability, durability and reliability of the agent (Ezz El Arab)
Thanks for helping,
Ahmed



* * * * * * * * * * * * * * * * * * *

hassan salem from cairo - egypt wrote:
Subject: Probems with Kia Sportage key (Readers letter)

my wife opened her car, put the key in the key hole and all is locked.. and she cannot even get the key out. by the way it is 2013 car


* * * * * * * * * * * * * * * * * * *

Ahmed Fawzy from Cairo - Egypt wrote:
Subject: Brilliance V5 & Hyundai IX35 - KIA Sportage (Readers letter)

Dear Mr. Sheta,
1) I want to know your openion about BRILLIANCE V5 .
2) HYUNDAI IX35 1600 cc available in EGYPT now?
Thanks ...


Editors response:
Dear Ahmed,

unfortunately Brilliance Egypt and Bavarian Auto Group was not able to provide a Brilliance V5 test-car for an independent review and professional media test-drive. Therefore I cannot recommend the Brilliance V5.

The Hyundai ix35 we test-drove recently was quite good and quite recommendable.

What is even better than the Brilliance V5 and Hyundai iX35 in terms of car capabilities, after sales and customer service is the KIA Sportage from KIA Egypt EIT, in case your budget allows the KIA Sportage.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

ahmed from giza - egypt wrote:
Subject: New Brilliance look-a-like of BMW 4x4 car (Readers letter)

I am asking about the new Brilliance that looks like BMW 4x4 as far as safety and price to value comparison and its customer service, maintenance and spare parts availability and cost

Editors response:
Dear Ahmed,

You probably mean the Brilliance V5, which is looking very much like the BMW X1 Sports Activity Vehicle (SAV).

We have received this week many inquiries about the Brilliance V5 (probably due to the recent media campaign in the local newspaper), but unfortunately Brilliance Egypt and Bavarian Auto Group have not able for several months now to provide a Brilliance V5 test-car for an independent review and professional media test-drive.

Therefore I cannot recommend the Brilliance V5.

The Hyundai ix35 we test-drove recently was quite good and is quite recommendable.

What is even better than the Brilliance V5 and Hyundai iX35 in terms of car capabilities, safety, value for money, after sales and customer service is the KIA Sportage from KIA Egypt EIT, in case your budget allows the KIA Sportage.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Yosr El Din from Cairo - Egypt wrote:
Subject: Oil change and service interval for KIA Sportage (Readers letter)

Gentlemen ...

Kindly note that i would like to know which oil type and brand to use in my car my car, a Kia Sportage 2013 with 6,000 kilometers and without any service done yet.

i also want to know when can i do my first service.


Editors response:
Dear Mr. Yosr,

If I am not mistaken, you should have had your first service at 1000km and the second service at 5000km. In order not to jeopardize your warranty, I strongly recommend that you stick to the service intervals written in your service book.

After the warranty ends you can extend your oil service to up to 20.000 or even 25.000 km.

Since KIA Egypt EIM-EIT is currently offering some of the customer services in Egypt, I am sure that they will make an exception and fix the missing service intervals in your service book, as soon as you send your car to them for doing the service.

You do not need to use Synthetic oil. Any normal 10-W-40 oil from one of the renowned oil companies such as Mobil, Shell or Total is more than enough for your KIA Sportage.

Please note that once you use synthetic oil for your car, you will then have to ALWAYS use synthetic oil.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Dr. Ahmed Lotfy from alex - egypt wrote:
Subject: Volkswagen Golf 7 / Nissan Juke (Readers letter)

Dear Mr. Sheta,
I want to ask if the Golf 7 has a problem with its DSG transmission?
And what is your opinion about the Nissan Juke ?
Thanx



* * * * * * * * * * * * * * * * * * *

Eng. Hatem from cairo - egypt wrote:
Subject: advice (Readers letter)

Dear Sheta,

I need your advice as I need to buy car from Toyota Corolla 2013 , Huyendai Elantra 2013 and Subaru embriza .

with range about 160 to 180 thousands.

Please help.
Many thanks



* * * * * * * * * * * * * * * * * * *

Mohamed Hatem from cairo - Egypt wrote:
Subject: recommendation (Readers letter)

Dear Mohamed,
I have budget 130 thousands LE, I am need your recommendation between Nissan Super Salon high line 2013, Kia Rio high line 2013, Accent RB high line 2013.
I an to buy the car this month

Please advice.



* * * * * * * * * * * * * * * * * * *

Mohamed from cairo - Egypt wrote:
Subject: Nissan Sunny 2013 or brilliance FSV? (Readers letter)

I want to know which is better for me to buy Nissan sunny 2013
full Options or Brilliance FSV full options.
thanks for your attention



* * * * * * * * * * * * * * * * * * *

Mustafa from Alexandria - Egypt wrote:
Subject: Car in budget of 90k max (Readers letter)

Hello admin
Kindly help me in compairing the below cars in terms of maintainance, durability, quality, resale value....
Renault sandero auto and huyndai verna and Aveo automatic



* * * * * * * * * * * * * * * * * * *

Osama ElGindy from Cairo - Egypt wrote:
Subject: Delay of BMW X3 2.0L (Readers letter)

Dear Mr.Mohamed Sheta,

I would like to send you a complaint about Bavarian Auto Group.

I just reserved an X3 2.0 L since 2 months and till now i did not receive it and the prices increased 2 times from 420-445 ) every time i check with them .

They said No cars out from production line and after a while they increase the price so is it a matter of increasing the prices ? or shortage of production line or what ?

Shall i took back my deposit which is about 3/4 % from the total amount or what ? as i have heard that the next stock will be by the end of April!!!!!

this is too much to wait and keep my money with them .... thx so much and waiting your reply sooooooooon



* * * * * * * * * * * * * * * * * * *

Mahmoud El-Guindi from Cairo - Egypt wrote:
Subject: New car feedback - BMW 320i and Mercedes C200 (Readers letter)

i would like to Know your feedback about the following cars:

BMW 320 (high-line)
Mercedes C200

taking into consideration the resale value

Thanks
Mahmoud El-Guindi


Editors response:
Dear Mahmoud,

We will ask BMW Bavarian Group to send us a BMW 320i test-car and will also ask Mercedes Benz Egypt to send as a Mercedes C200 / C250 in order to do a comparison test.

We will update you on the result of the comparison test in a few days here on autoarabia.org as well as on our Auto Arabia Facebook group.

Stay tuned with us.

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Ashraf from Cairo - Egypt wrote:
Subject: Value for money Car (Readers letter)

Hi; What is the best car (Sedan) that you recommend within budget of 175k in terms of safety features, after sales service, and reselling value
Thanks



* * * * * * * * * * * * * * * * * * *

Youssef from cairo - egypt wrote:
Subject: Inquiry to take decision (Readers letter)

I would like to know the advantages and disadvantages of Haima 2 SDX comparing to the advantages and disadvantages of Chevrolet Aveo 2013.
Thanks



* * * * * * * * * * * * * * * * * * *

Osama fawzy from Cairo - Egypt wrote:
Subject: Comparison inquiry - Which is better: BMW 316i or Volvo S60? (Readers letter)

Dear Sir,

Which is better, Volvo S60 or BMW 316?


Editors response:
Dear Osama,

We will ask Volvo Egypt Ezz El Arab to provide us with a Volvo S60 test-car and will also ask Bavarian Auto Group to provide us with a BMW 316i test-car.

You should also consider the Mercedes C180 or the B200 in your purchasing decision.

We will publish our evaluation here on autoarabia.org and our Auto Arabia Facebook Group in a few days.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

tehani mohamed from luxor - egypt wrote:
Subject: Complaint Volkswagen Egypt - Problems with my 2011 VW Jetta DSG transmission (Readers letter)

To whom it may concern,

My name is Tehani. I am from Egypt and I own a Volkswagen Jetta model 2011.

I continuously do the maintenance of my car at the authorized VW dealer and service center in the city of Hurghada.

The car has only 35 thousand kilometers on its clock.

90 days ago a defect in the DSG-transmission appeared. My chassis number is wvwzzz1kzam143644.

The agent told me that this is one of the disadvantages of the manufacturer and that I will not pay anything except jaw and installation expenses and he promised me to solve the problem quickly.

Now he is asking me for an amount of 25 thousand Egyptian pounds as 30% of the price of the spare part.

This is an exorbitant amount for me, beside the delay for three months

Please take action from your side because it is not fair!

And I am so disappointed and upset.

We thank your interest in advance.

Regards


Editors response:
Dear Mrs. Tehani,

we have forwarded to Volkswagen Egypt all three complaints which you have sent to us during the past few days.

I am a little bit surprised that VW Egypt didd not contact you yet. Nevertheless, I expect them to call you very soon.

Please update us after three days with your case again.

Regards, Editor


* * * * * * * * * * * * * * * * * * *

amr from helwan - egypt wrote:
Subject: buy new car (Readers letter)

I want to buy a new car with price range from 80000 to 120000 and I am confusing about Renault sandero , brillianc frv , Nissan tiida , proton persona , Opel corsa , skoda fabia , Chevrolet sonic.

and I need it automatic with good service after sale and low price of spare-parts and low fuel consumption and wide space inside and high from the earth because of the pitfalls.

thank you



* * * * * * * * * * * * * * * * * * *

Ahmed AbouZeid from Giza - Egypt wrote:
Subject: Mercedes B200 recommendation (Readers letter)

Gentlemen,

I am thinking of buying a new Mercedes B200 car, and i want your opinion regarding this car concerning the maintenance service, stability, and any other technical points. Your opinion is of a great value.

Best Regards,


Editors response:
Dear Ahmed,

we will be testing the Mercedes B-Class in a few days. After that we will publish the test-drive here on autoarabia.org and on our Auto Arabia Facebook group. Stay tuned with us.

Best regards,
Editor


Editor reply Update 26.02.2013:

Dear Ahmed,

first of all, thank you for your trust in our opinion.

The test-drive of the B200 on the Egyptian roads proved the car to be very stable and safe due to its new suspension and advanced active and passive safety features such as the Electronic Stability Program ESP and Collision Warning system.

The interior quality of our Mercedes B200 Luxury test-car was very convincing and the performance of the 156-hp Kompressor-engine was more than impressive.

The customer service as well as the management of Mercedes Benz have improved significantly over the past few months.

Therefore: go ahead with the Mercedes B200, as it is surely a good and recommendable choice.

We will forward your reader’s letter to Mercedes Benz Egypt so that they can get in touch with you for a personal test-drive.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Walid Hannourah from Cairo - Egypt wrote:
Subject: Complaint - Ezz Al Arab & Volvo Egypt - Volvo S80 - Update (Readers letter)

Dear Mr. Sheta,

Regarding my email sent to you last week regarding the above subject please be informed that I received today an email from Volvo regional customer service manager confirming the receipt of the complaint and it is being investigated.

An hour later I received a call from Ezz Al Arab service center to inform me that they will change the windshield at no charge.

Thank you for your assistance very much.

Regards,

Walid Hannourah


Editors response:
Dear Mr. Hannourah,

I am glad we could help and I am glad that your problem has been solved.

I was confident that Volvo Middle East would solve your problem in a prompt and professional way.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ezz H from Cairo - EG wrote:
Subject: New car feedback - Nissan Super Saloon or Hyundai Elantra? (Readers letter)

Dear Sir,

Kindly, I need ur feedback about the following cars, your preferences:
Nissan Super Salon (New)
Hyundai Elantra



* * * * * * * * * * * * * * * * * * *

ahmed el nashrty from cairo - egypt wrote:
Subject: Brilliance complaint - Increase of new car prices (Readers letter)

Dear Sir ,

I have reserved Brilliance FSV Auto Highline and i have paid 5000. They told me that the price is 89000.

After 50 days i have called them to receive it they told me that the price was raised to 98.000 LE !

So please support!



* * * * * * * * * * * * * * * * * * *

Ahmed from Giza - Egypt wrote:
Subject: Lancer EX 1.6 L (Readers letter)

Dear Mr. Sheta,

can you pls. advise on your comments on the Lancer new shape 1.6 L Automatic and alternative for it

Thanks
Ahmed



* * * * * * * * * * * * * * * * * * *

IBRAHIM from MANSOURA - MIT GHAMR wrote:
Subject: Difference between Suzuki Grand Vitara 2013, KIA Sportage 2013 and Brilliance V5 (Readers letter)

Dear Sir,
what is the difference between Suzuki Grand Vitara 2013 and KIA Sportage 2013 and Brilliance V5 2013 and which one is the best?


Editors response:
I would chose the KIA Sportage Highline as it is the only one equipped with ESP among those three cars. Besides, KIA Egypt currently is offering one of the best customer services in Egypt.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Walid Hannourah from Cairo - Egypt wrote:
Subject: Complaint - Ezz Al Arab & Volvo Egypt - Volvo S80 (Readers letter)

Dear Mr. Sheta,

I purchased a 2012 Volvo S80 a year ago and I have been putting up with Ezz Al Arab silly or rather ridicules parts, labor and accessories costs but this is not the major issue because I found a much cheaper source for genuine accessories and OEM parts from abroad (about 50% less including freight, customs and taxes).

My complaint is concerning their after sale strategy and integrity. I had a crack in the front windshield 2 months ago and luckily they had it in stock, they charged me for EGP 8000 which I considered silly but I had no choice since I cannot buy the windshield from abroad. a few days later I noticed a defect in the windshield of area about 10 cm X 20 cm causing a similar effect of concave lens or rather a distortion mirror effect in a fun house , as a result when looking through this deformed area all shapes are deformed and light rays seem to diverge or spread apart which causes discomfort for all passengers and great risk driving at night. There are no cracks in that area. I told them about it a month ago during my last visit, they promised to check but my request was ignored and I was busy during the past month at work. I passed by the service center yesterday and asked to check so the after sales manager saw the deformity. At first he was trying to convince me that there is nothing wrong with the windshield but after arguing for about 15 minutes he changed his mind and tried to convince me that the deformity is minor and not a manufacturing defect but due to " a flying stone " and advised me to check with a windshield repair specialist. I have lived in Kuwait for many years and experienced all kinds of "flying stones" and changed many windshields for German, American and Japanese cars but I never experienced this kind of deformity as a result of a flying stone which does not cause a crack. After a further 15 minutes argument he asked whether the car is insured or not, and advised to let the insurance pay for a new windshield (costing EGP 9000 currently due to increase of US$ rate). I obviously refused and told him that I will file a complaint.

I am planning to file a complaint at the Customer protection agency next week, also I would like your assistance in getting the contact info for Volvo Middle East headquarter . I tried to file a complaint at Volvo Customer Experience Management (CEM) in Sweden but they require that I address first the market representative for my region (I assume that they mean Dubai or Turkey).

Furthermore, I decided not to deal with Ezz AL Arab again so I will sell the Volvo and I have 3 alternatives for 2013 models, Vw CC, Mercedes C200 or BMW 320i so please provide me with your advice concerning that issue also.

Thank you in advance
Walid Hannourah


Editors response:
Dear Mr. Hannourah,

as you requested, we will forward your complaint to the Volvo Regional office in Dubai. A Volvo representative from the Dubai Office is currently in Cairo, so maybe they will get in touch with you to meet with him during his visit in Cairo.

In any case, I am sure that somebody from Volvo will get in touch with you very soon.

As for possible alternatives to the Volvo S80, I would recommend that you would first have a look at the VW CC, the Highline-version of the BMW 316i, the Mercedes C180 as well as the Audi A5 Sportback which was priced between 375.000 LE and 410.000 LE.

In a few days we will test-drive the BMW 316i as well as the Audi A5 Sportback. After that I will be able to give you a final recommendation. So kindly stay tuned with us a few more days.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed AbouZeid from Giza - Egypt wrote:
Subject: Buy new Kia sportage car (Readers letter)

Gentlemen,

I want to buy a new car and I am thinking of buying a KIA sportage one. And I want to know your opinion.
In addition, I want to highlight that its price increased from 195 to 210 thousands pounds as a result of the dollar increase versus the Egyptian pound, my question is, is this increase logic or exaggerated?

Also, i want your opinion about the maintenance centres?

Best regards,


Editors response:
Unfortunately all car companies in Egypt have increased their prices. The increase of 15.000 LE is a little bit above average compared to the other car companies, but not exaggerated.
As for the service centers of KIA Egypt, kindly note that KIA Egypt & EIM-EIT is currently offering some of the best customer services in Egypt.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ezz H from Cairo - Egypt wrote:
Subject: Car Purchase advice (Readers letter)

I want to ask about the quality of Nissan Qashqai quality, include performance, technology, and stability

Editors response:
The quality of the Made-in-UK Nissan Qashqai is very good, the performance is okay for a 1.6 litre engine, the technology and stability is also okay although it does not include ESP.
All in all, it is a good decision.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed AbouZeid from Giza - Egypt wrote:
Subject: New Kia sportage car / reputation of service center (Readers letter)

Gentlemen,

I want to know your opinion about KIA maintenance centers ? Is it respectable or u receive a lot of complaints concerning it? It is very important to me to know this information before buying a new car.

Best regards,



* * * * * * * * * * * * * * * * * * *

ahmed from cairo - egypt wrote:
Subject: Gear box problem with Golf 6 (Readers letter)

Dear auto arabia,
i have a Volkswagen Golf 6 1.6 with gearbox dsg problems.
the dealer repaired it 6 times and the problem appears again.
i dont know what to do.
i want someone to advise me what to do


Editors response:
we will forward your complaint to Volkswagen Egypt and follow up with them.
Send us an update when you hear from them.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Lamia Elshazly from Cairo - Egypt wrote:
Subject: Complaint Bavarian Auto Group / BMW Egypt (Readers letter)

Dear Mohamed,

Two months passed already since my last email to you and till this moment no progress regarding my current status with BMW.

A few weeks later after my last email to you, I was invited to a meeting at Bavaria premises held by the Deputy General Manager ( Dr. Khaled ) and the After Sales Manager ( Mr. Ahmed Tanahy) to discuss the available alternatives, we agreed on providing me another used car but not 2008 since it might have a manufacturing defect.

I have not heard from them since then and when I contacted Ahmed Tanahy, he said we haven’t found 2009.

I am really surprised from their feedback, if they didn’t find 2009 they should look for 2010 or even 2011, it is their problem and they should bear all losses not me but obviously they don’t want to bear any cost.

Am I supposed to wait my whole life until they find 2009 or until it is vanished??

I just want to remind them probably they forgot is that what happened is a total disaster could not come out of BMW not even any cheap car brand. The minimum they could do is to be responsible and bear the losses not trying to manipulate to reach the minimum cost. If this had happened outside Egypt, you know quite well what would be the consequences.

Again 6 months passed since the incident took place. Do I have to wait for another 6 months until they take an action?

Appreciate your feedback and thanks
Lamia Elshazly


Editors response:
Dear Lamia,

we will forward your complaint again to Bavarian Auto Group and will try to find a solution with them for your problem.

You will hear from us soon.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mahmoud from Maadi - Cairo wrote:
Subject: Complaint Bavarian Auto Group - BMW Egypt / Problems with my BMW 320i Luxury (Readers letter)

I bought a brand new BMW 320 model 2013 in October 2012. After one day of use, both, the I-drive System and the telephone communication system started to breakdown sporadically.

Ever since, I visited the maintenance 3 times, every time, the agency states that they installed an update to the I-drive software and the problem has been resolved completely.

45 days ago,in one of my visits to the maintenance for the same reason, the agent promised me that if the same problem occurred again, it will be categorized as a "persistent problem" and that the car will be replaced with a similar new one immediately.

It happened again a week ago, and I went to the maintenance again, they continued to state again that they will bring a new update for the car software from Germany in a few weeks though.

They did not fulfill their promise of replacing the car.

To date, the car only proceeded 3000 km and I wasted lots of time, efforts and energy in the maintenance for a factory fault.

I am worried that they are just buying time until the warranty expires, and it becomes my baby for ever.

This is my very unpleasant experience with BMW so far.


Editors response:
Dear Mahmoud,
we will forward your complaint to Bavarian Auto Group. I am sure you will hear from them soon.
Keep us posted with your case.
Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Amr Fahmy from Cairo - Egypt wrote:
Subject: Rip-off behaviour of Opel Egypt - Mansour Chevrolet (Readers letter)

Dear Mr. Sheta,

First of all I would like to raise this complaint to the Opel headquarter in Germany about their Egyptian importer Opel Egypt – Mansour Chevrolet is ripping off Egyptian consumers and Opel customers in a disgusting way.

The main reason why i wrote this complaint is because when I ordered my new OPEL Astra Sedan Cosmo last November, I paid almost the complete price instead of only the usual 10% down-payment! Instead of paying the 20,000 LE to book the car I paid 160.000 LE, which is almost 97% of the car cash price!

So the remaining 6,900 LE would have been paid by me when the car arrives, as the total of the car is 166,900 LE for the Opel Astra Sedan Cosmo version.

I was told I would receive it in 45 days however it will be probably be even earlier than 45 days because I paid the complete price all in advance! But that was not the case!!!!

I was shocked today after stopping by the Opel Mansour Showroom in Mohandeseen branch ( Next to Zamalek Club) that the sales executive told me the prices increased 9,000 LE as of yesterday Thursday the 3rd of January, which is almost a 8% price increase!!!

Nobody had informed me with the increase to start with and i refused immediately and I asked to talk to the show room manager.

His name is Mohammed something and I stated to him I paid the car almost full price and it is not acceptable to pay the extra 9,000 le. So his excuse was the dollar increased !!!!

What a cheap excuse!!!! The dollar price did event increase 5% !!! besides my car was paid, imported and paid its customs according to the old dollar exchange rate !!!

My reply was this does not apply on me because I booked the car back in November and the dollar increased after booking the car and I will not pay more than the price I receive the receipt upon and stamped by the company, and that I will only pay the remaining 6,900 LE !

I refused to pay the extra 9,000 LE as this is called highway robbery!!!

The show room manager, his name was Sameh, told me to wait till Sunday so he will get and exception for me! I responded why should I wait till Sunday? I have a written offer for 166,900 le and paid 160,000 le and Opel Egypt – Mansour Chevrolet has my money for more than two month now!

If i had put the 160.000 LE in my bank I would have gained at least around 6.000 LE interest rate on them!!!

That is a really bad rip-off deal for me and shows a very poor customer service!

Such rip-off business strategy will surely affect the reputation and image of the Opel brand as me and other people I know are losing interest in the Opel Astra already!

Besides all that, they now even claim that the car has not arrived to Egypt yet, although I booked it already in November 2012 and although they have many cars parked in their show-room, which are available for immediate sale if anybody is willing to pay the new increased price, although those cars have been parked in their showrooms before the acclaimed dollar exchange rate increase.

What a poor handling of customer satisfaction and what a jeopardizing of brand loyalty!

I wish my complain teaches Opel Egypt – Mansour Chevrolet not to take stupid decisions on a successful brand such as Opel, as I will not fall into this rip-off trap of 9,000 LE .

I am expecting the Opel headquarter in Germany to get back to me within the next 24 hours and I expect Opel Germany to intervene in this Mansour rip-off masquerade immediately in order to deliver me my booked car until 10.01.2013, with the price I have booked the car upon, which is 166.900 LE Egyptian Pounds !

I hope my complaint is clear and if you need me to clarify anything else please contact me anytime through my contact details.

Awaiting your quick reply !

Amr Fahmy


Editors response:
Dear Mr. Amr,

Unfortunately this is not the first complaint we have received about the recent lack of professionalism at Opel Egypt & Mansour Chevrolet and its Makkar service center.

Refusing the delivery of booked and paid Astra models to Opel customer although several units are available in the many show-rooms, and insisting on paying a 10-15% increase in price or selling it to new customers not only shows a great deal of disrespect to the Egyptian consumer but also shows a great lack of professionalism and a great deal of systematical rip-off tactics in their sales strategy.

After receiving many similar complaints from other Opel customers who did not receive their Opel Astra yet and were confronted with similar unexplainable 10-15% price increases, I went myself to check this out at one of the Opel showrooms in Mohandesin. And to my negative surprise, in only less than 15 minutes I saw THREE different customers entering the show-room in Mohandesin and complaining to a Mr. Sameh in the showroom about the same rip-off procedure (delay in Opel Astra Sedan delivery and price increase).

When booking a car and paying a down-payment any car company MUST guarantee the price without any increase. Anything else than that would be considered highly illegal.

I therefore recommend that you or anybody else facing this problem with Opel Egypt or any other car dealer or car importer in Egypt should consult an attorney and file a law-suit against the car company for getting your rights. I also recommend that you file a complaint at the Egyptian Consumer Protection Agency CPA (www.cpa.gov.eg)

What I noticed during my visit as a normal potential customer at the Opel Mansour Showroom in Mohandesin is that a silver Opel Astra Turbo Cosmo was sold there for the new increased price, although the car was imported to Egypt with the old dollar exchange rate, as the dollar exchange rate only increased a few days ago. This surely confirms your complaint and assumption of a systematical rip-off sales strategy.

If they cannot deliver you the booked Opel Astra Sedan Cosmo until 10.01.2013 then Opel Egypt Mansour Chevrolet should hand out the Opel Astra TURBO Cosmo to you with the same price of the Opel Astra Cosmo.

In addition to that you are surely entitled and you should insist on receiving the interest rate on your down-payment of 160.000 LE for the past two months, which would at least be around 5.000-6.000 LE.

What amazes me most is that Opel Egypt Mansour Chevrolet did not even consider reducing the Opel prices in Egypt, especially that since 1.1.2013 the fifth annual 10%-customs discount since 2009 has been implemented.

One more advice from my side: Before receiving your Opel Astra make sure you get a written confirmation from Opel Mansour Chevrolet that the Opel Astra Sedan can be operated with 92 octane, just like other companies like Volkswagen Egypt are doing.

I am telling you this as Opel Egypt Mansour is claiming through their various media campaign and through the Arabic-English sticker in the fuel tank cap that the Opel Astra Sedan can be operated with the much cheaper 92-octane gasoline, while all the international and German Opel brochures say that the Opel Astra Sedan needs at least SUPER gasoline which is at least 95 octane, and ranges in some European countries between 95-98 octane.

Another problem of Opel Egypt Mansour Chevrolet is that they neglect the Opel brand completely and focus mainly on low-budget and low-quality models from the Chevrolet brand, like the Chevrolet Lanos or Chevrolet Cruze .

They officially only offer the Corsa 5-doors, Astra hatchback and Astra sedan in Egypt while not offering the other interesting Opel models such as the Adam, Agila, Antara, Insignia, Meriva, Mokka, Movano, Vivaro, Vivaro Life, Kombo, Zafira Tourer and Zafira Family.

Offering only three out of some twenty-two different Opel models proves that Opel definitely needs a new management and a new importer in Egypt instead of Mansour Chevrolet.

Not offering even a glass of water or cup of coffee during a 30-45min show-room visit, is also not considered a good customer service.

The only positive thing about the Opel in Egypt is that the Opel Astra is offered standard with the life-saving Electronic Stability Program ESP.

I am sure that Opel Germany will take all those issues very seriously as this is not acceptable for such are renowned German brand, and I am sure you will hear from them within the next few hours regarding your Opel Astra Sedan complaint.

Keep us posted with any developments in your case.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Amir Elmelegy from Giza - Egypt wrote:
Subject: Harley Davidson Raffle (Go to article)

Heavy Metal
the Night Rod Special



* * * * * * * * * * * * * * * * * * *

nora mohammad from cairo - egypt wrote:
Subject: Harley Davidson Raffle (Go to article)

1) Stop time ..... Harley me
2) HERITAGE SOFTAIL CLASSIC



* * * * * * * * * * * * * * * * * * *

nora mohammad from cairo - egypt wrote:
Subject: Harley Davidson Raffle (Go to article)

1) I am a woman .... & I dare
2) HERITAGE SOFTAIL CLASSIC



* * * * * * * * * * * * * * * * * * *

Mohamed Ashraf from 6th Of October - Egypt wrote:
Subject: Harley Davidson Raffle (Go to article)

1- A Thousand Idea for Freedom.
2- FXS Softail Blackline.
3- Mohamed Ashraf - age 28 - October City.
4- Size L - Non Smoker.



* * * * * * * * * * * * * * * * * * *

Mostafa from Cairo - Egypt wrote:
Subject: Harley Davidson Raffle (Go to article)

1- Beauty outside, beast inside.
2- V-Rod 10th Anniversary Edition.
3- Mostafa El Desouky, 37, Cairo.
4- size M or L.. Non smoker.



* * * * * * * * * * * * * * * * * * *

Sherif from Cairo - Egypt wrote:
Subject: Need an advice / Comparison BMW 316i, VW Jetta, Volvo S60 and Opel Astra (Readers letter)

Hi.. I am willing to buy a new car and I am really confused, I am thinking about one of following alternatives:

- Opel Astra Sedan
- VW Jetta
- Volvo S60
- BMW 316

I would appreciate if you may give me an advice and feedback about the preferences among above models with regards to durability, negatives and positives and after sales services

thank you in advance

Sherif


Editors response:
Dear Sherif,

my preferences would be in this order:

1.) BMW 316i
2.) Volkswagen Jetta (or VW Passat depending on our budget)
3.) Volvo S60

I do not consider the Opel Astra within this comparison as it plays in a lower league than the three other cars.

The aftersales and customer service of Volkswagen Egypt has improved a lot during the past few months. You surely know that the VW Jetta is much cheaper than the BMW 316i and the Volvo S60. If your budget allows it then you should maybe consider the VW Passat or the VW CC instead of the Jetta.

The Volvo S60 is a very good car, but the aftersales & customer service and reputation of Volvo Egypt / Ezz El Arab still needs some improvement.

BMW Egypt and Bavarian Auto Group have the best reputation and customer service among those four companies.

Nevertheless stay tuned with us for a few more days until we test-drive the BMW 316i, so that we can give you a final verdict.

Regard,
Editor


* * * * * * * * * * * * * * * * * * *

ahmed karam from cairo - egypt wrote:
Subject: Advice / Comparison BMW 116i and Mercedes B200 (Readers letter)

Dear Mr. Sheta,
what do u recommend, BMW 116I premium or Mercedes B200 premium? or any other in the same category? compare about (performance-service center- Ron) thanks


Editors response:
Dear Ahmed,

we will receive a BMW 116i and Mercedes B200 test-car during the next two weeks for an independent comparison. Stay tuned with us for another two weeks.

You should also consider the all-new Mercedes A-Class as a direct competitor to the BMW 316i.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

ahmed karam from cairo - egypt wrote:
Subject: Compare / BMW 116i or Mercdes B200? (Readers letter)

what u recommend to me the all new 116i BMW premium or the all new b class Mercedes kindly rank by(performance - space - service center ) thanks

Editors response:
Comment:
Dear Mr. Sheta,
what do u recommend, BMW 116I premium or Mercedes B200 premium? or any other in the same category? compare about (performance-service center- Ron) thanks



Dear Ahmed,

Although I am a well-known fan of back-wheel drive cars, and especially BMW cars, I must admit that in your case I would probably prefer the Mercedes B200 over the BMW 116i. When Mercedes Benz Egypt sent us a B200 Luxury test-car for this comparison, I did not expect it to convince me that much.

Aside from the very good interior quality, I was also positively surprised be the performance of the powerful 1.6 litre Kompressor engine, which produces 156 horsepower and therefore enables the car and its driver to get very quickly from A to B if requested.

You have lots of space in the head-area as well as in the leg-area, both on the back seats as well as on the front seats.

The 205-55 / 16 tires size gives you sufficient stability to keep up with the 156-hp of the engine, while at the same time giving you enough comfort on the bad-quality Egyptian roads.

The gear-shift at the steering wheel is similar to the S-Class and E-Class, and the manual shift paddles at the steering wheel are quite enjoyable.

The sound insulation inside the interior cabin is extremely good, that good that at some points when the car was stopping at a traffic light or so I wasn’t sure if the engine was running or not.

With the ongoing debate of increased fuel prices, the standard Start-Stop-Automatic which turns off the engine whenever the car is standing or stopping is surely a very good contribution to the environment as well as to the fuel economy and therefore for the running cost.

Conclusion: Mercedes B200 or BMW 116i? In your case I definitely recommend the Mercedes B200 !

We will forward your reader’s letter to Mercedes Benz Egypt so that they can get in touch with you for a personal test-drive.

Kind regards,
Editor
26.02.2013


* * * * * * * * * * * * * * * * * * *

Ismail Farouk from cairo - egypt wrote:
Subject: Brilliance V5 - H530 (Readers letter)

Dear Mohamed,

Pls. give me your recommendation regarding the Brilliance new types V5 and H530

Best Regards

Ismail Farouk



* * * * * * * * * * * * * * * * * * *

ahmed from cairo - egypt wrote:
Subject: Information about Speranza A620 (Readers letter)

I would like to buy Speranza a620 ( 2000 CC )

I need to know if it have any common problems & what about the agency service.

Best Regards
Ahmed Farouk


Editors response:
Well, Speranza does not offer the best quality in Egypt.

I recommend that you have a look at the Renault Logan Automatic or the different Brilliance or Mahindra models.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Karim Hazem from cairo - egypt wrote:
Subject: VW Passat 2007 FSI ! 92 or 95 Octane? (Readers letter)

KINDLY CAN I RE-FUEL MY CAR WITH 92 RON INSTEAD OF 95RON BECAUSE IT IS VERY EXPENSIVE NOW WITHOUT harming the engine & if not what’s the other choice for me

thanks


Editors response:
The 2007 VW Passat FSI with the 1.6litre engine should be able to drive with 92octance.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Sameh Samir from cairo - egypt wrote:
Subject: Inquiry about Brilliance V5 (Readers letter)

Dear All,

Please accept my thanks for your great effort and of course my seasons greetings for a merry christmas for you all.

I would like to have a Brilliance V5 car automatic transmission but i cannt get a review from any one as it is a new car at Egypt, so what about your opinion in this car?

i have an 2008 elantra automatic so u can compare with if possible

Regards,..


Editors response:
Dear Mr. Sameh,
we have asked Bavarian Auto Group to send us a Brilliance V5 test-car in order to conduct an independent test-drive and review about it. We will publish the test-drive and review here on autoarabia.org and on our facebook group as soon as we get the test-car, and inform you via email when it is published.
Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed from Cairo - Egypt wrote:
Subject: Opel Astra sedan 2013 (Readers letter)

Gents,
i want to buy Opel Astra sedan 2013 (Enjoy)....
Any feedback about this car

BR,
Ahmed



* * * * * * * * * * * * * * * * * * *

Ahmed from Cairo - Egypt wrote:
Subject: Inquiry about VW Jetta 2009 1.6 - Buy it or not? (Readers letter)

I want to buy Passat 2009 (1600cc) and I need your advice regarding:
1. Does it takes fuel :92
2. What about the Gearbox
3. What are other issue related top it


Editors response:
1.) The VW Passat 2009 with 1.6 FSI engine should be able to run on 92 octane.
2.) The DSG-gearbox problems has been solved and there is a solution for those cars affected.
3.) The customer service and aftersales of Volkswagen Egypt has improved a lot recently.

Conclusion: Go ahead with this car !

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmad MorsI from Cairo - Egypt wrote:
Subject: Purchasing a new car (Readers letter)

Dear Mr Mohamed,

I spend much time driving in the busy streets of cairo. I am also 188 cms tall. I usually drive smoothly but like somekind of rapid acceleration. Kindly advise about ranking the following cars:

1. Brilliance V5
2. Kia carens
3. mitsubishi Lancer





* * * * * * * * * * * * * * * * * * *

Hazem from Cairo - Egypt wrote:
Subject: Comfortable car with comfortable seats for back pain (Readers letter)

Dear all,

Thank you a lot for your great show.

I have medical problems with my back. Can you advise me for a car brand in the range of 150,000 which is comfortable for back pain.

Thank You.



* * * * * * * * * * * * * * * * * * *

Haitham from Cairo - Egypt wrote:
Subject: Recommendation for SUV (Readers letter)

Dear Mohamed,

I really appreciate your efforts in providing honest and valuable information in a market that lacks respectable information.

I want to buy an SUV and I am really confused. I have an Opel Astra 2004 and I want to upgrade significantly.

From the following cars which would you BEST recommend in terms of safety, space, service centers and options, (please rank them):

Jeep, Captiva, Fortunner, X-Trail.

Also if I decide to go for the low budget ones how would you rate the Qashqai, V5 and the IX35 if they introduce the 1600 engine.

Thanks a lot in advance.

Best,


Editors response:
Dear Haitham,

depending on your budget, and taking into consideration the safety, space, service center quality, fuel consumption and yearly taxes you would have to pay, I would go for the following ranking:

1) BMW X1 or BMW X3 (depending on your budet)
2) Mahindra Scorpio
2) Nissan X-Trail
3) Jeep Wrangler

Currently I neither recommend the Jeep Cherokee, nor the Chevrolet Captiva and for sure not the totally over-priced and technically out-dated Toyota Fortuner.

In the low-budget category, also known as Compact-SUV segment I would definitely go for the Made-in-UK Nissan Qashqai.

My personal favorite among all the above-mentioned cars for our Egyptian roads (up to 170.000 LE), would be the Mahindra Scorpio as it is very convenient (low-gear 4x4 transmission, powerful diesel engine, 7 seats, rear-view camera, GPS Navigation System, two monitors in head-rests, etc.). In addition to that it has a very good fuel consumption (8-10 litres diesel per 100km) while the diesel fuel costs only 1.10 LE per litre.

If your budget can allow a more expensive car, then I personally would go for either BMW X1 or BMW X3. The BMW X3 2.0 is very good, but the BMW X3 35i plays in a league of its own.

In any case I recommend that you ask for a test-drive at all the above-mentioned dealer-ships and show-rooms.

Good luck & regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ramy Nasr from Cairo - Egypt wrote:
Subject: Buy new car. (Readers letter)

Dear Sir,

I need to buy a new car, and I´m thinking of Renault Sandero Stepway 2013.

So could you please give me your opinion about it.
I will use it just going to my work and going out in weekends.



* * * * * * * * * * * * * * * * * * *

Mohamed Ali from Cairo - Egypt wrote:
Subject: Inquiry about the Skoda Octavia (Readers letter)

I have Skoda Octavia High line Model 2011, and I have heard from different people that this car has a common default that the Sarabantena of AC gets spoiled frequently and needs to be changed and it cost 3,000LE.

I have called their agent (Aksa in Zahraa Maadi) and they said that this default was on 2006 and 2007 models only but really I am not sure if they are saying the truth.

Can you advise if you know something about this issue and revert back to me.

Thanks in advance for your support.



* * * * * * * * * * * * * * * * * * *

Dahlia ElGoweny from Cairo - Egypt wrote:
Subject: Advice for Volkswagen Polo (Readers letter)

Hello,

I would like to buy a brand new dark grey or dark black 2012/2013 Polo.
Can anyone advise me about the prices and options that can be offered please?

Thanks.



* * * * * * * * * * * * * * * * * * *

Amr from Cairo - EGYPT wrote:
Subject: Evaluation Mercedes Benz Egypt / CNA (Readers letter)

Company: Mercedes Benz
Service center: CNA
Country: Egypt
City: Cairo

Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Average

Comment:

I went to CNA In katameya last Friday to check the E 200 but due to the demonstrations on that day the sales guy asked me to come next day Saturday at 9 in the morning.

I went on due time and no one showed up till 10:45 and kept looking for anyone from customer service but found no one there. I asked for the head of the branch and he was in vacation that day.

When I asked for a phone number to complaint a sales rep appeared and told me he is the only one there .

Anyways he took some time to find she car which was covered with dust and when I asked him about the specs of the car or comparison with the 5 series he knew nothing.

He was quite poor is his knowledge about the car yet polite. I left with bad impression on Mercedes and abandoned the idea of getting a Mercedes



* * * * * * * * * * * * * * * * * * *

Samer Shafie from Cairo - Egypt wrote:
Subject: Complaint Mercedes Benz Egypt - Bad Customer Service at CNA (Readers letter)

I went to Mecedes Benz service center in Kattamia on Saturday November 17th, 2012 to perform a normal service for my wife’s car, B 150 model 2009 which is only 34,000 KM.

Also, I mentioned to Eng. Mina that the air condition is very weak and almost not working. By the mentioned time, Eng Mina called me and advised that the service is completed but they found a leakage in the internal AC coil and that’s why the AC is not working.

I told him that the car is just out of the guarantee by only 6 months and we just use it for a very short trips that’s why it has only 34,000 KM in 3.5 years, so I appreciate if he can give it a try with the guarantee department to see if they can do any kind of good-will.

Total cost of this part is almost EGP 3500 and the same for labour with total of EGP 7000.

He said that he will send an email to Germany and get back to me which is expected to be on Sunday November 18th.

This was the last time I hear from him till now. I tried to call him on his mobile or send SMS with no reply what so ever. Even I called the customer service number 012-75545885 and Mr. Nagy replied to me that he will tell him to call but neither Mina nor Nagy called me back till this moment.

2 days ago I called 16362 to make a complaint but the representative had no idea about what is 'good-will' and he kept on debating with me why should we replace a part while the car is out of the guarantee :) his name was Saied

I am really surprised with the poor level of customer service and follow up of the agent of number 1 car brand in the world


Editors response:
Dear Samer,

3500 LE for the spare part and another 3500 LE for the labor cost? I am always very surprised by the high labor cost at Mercedes Benz Egypt, keeping in mind the relatively low cost of labor in Egypt in general.

What do you mean by 'Number 1 car brand in the world'? 'Number 1' in which regard?

In any case, we will forward your complaint to the management of Mercedes Benz Egypt and ask them for a reply / statement regarding your complaint.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mahmoud Badawy from Cairo - Egypt wrote:
Subject: complaint from Speranza Egypt (Readers letter)

On Nov.14th , i went to Abo-Rawash Service Center for some problems in my car.
L/H FWD Shock absorber is hard, The barke cylinder replacement,
Eng. Mohamed Hashim (Technical Management) replace the brake cylinder & check for 'L/H FWD Shock absorber is hard' & he told me 'L/H FWD Shock absorber' is in a good condition. and when i got the car i found it in a bad condition, The steering wheel is not accurate, and a high vibration in all the car.!!!!!!!!!!!!!!!!!
...
Important Note: By contacting Abo-Rawash Service Center for these issues; they told me that: These type of Repairs are not found in Abo-Rawash Service Center.

So, on Nov.18th, I went to local Service Center (Not Authorized Service Centers) to make The steering wheel is accurate, & to prevent the vibration occure, but the technican told me there is some problems in 'L/H FWD Shock absorber'; so he can not do any thing for making steering wheel is accurate.

And for this last issue, On Nov.25th, i went to Abo Rawash Service Center again; to check shock absorbers condition. My car is still in Abo Rawash Service Center till now.

Today, Eng. Mohamed Hashim told me, L/H FWD Shock absorber is Warp in the lower end. and it must be replaced, NOT under warranty.

'I told them before about the 'L/H FWD Shock absorber is so hard', and they told me L/H FWD Shock absorber is in a good condition. and now they said the L/H FWD Shock absorber is Warp in the lower end. and it must be replaced, NOT under warranty'.

Purchase date of my car is Oct.29th 2011 & current Kilometres are almost 45116 KM. and my car is still under warranty.



* * * * * * * * * * * * * * * * * * *

Mohamed Adel from Cairo - Egypt wrote:
Subject: Sonata complaint continued (Readers letter)

Dear Editor,

It seems I have to send you after every step with Hyundai, as after every time they start taking action is solving my problem, but then neglect the case again later!!

After our last meeting with the COO "Mr. Khaled Kandil" he promised compensation of our money and returning the car, we were finally releaved!! But then again nothing happened!!

Someone from Hyundai called us 10 days after our meeting with Mr. Kandil asking us to register the car to Hyundai and delivering it with the papers to them, for them to issue the check afterwards!! Without any guarantees!! And they did not even offer to pay the registration fee!!

I sent an email to Mr.s Kandil that this is not acceptable, and requested that..
1-The check be ready same time as paper and the exchange to be done once.
2-Hyundai pays the initial registration, I registered the car for 3 years, but took it back next day to Hyundai.
3-Hyundai pays for the fees to transfer ownership to them.

As usual with Hyundai they never reply by mail, but had someone call me and refuse our requests.

I am now seeking your support to contact them again.
Regards,
Mohamed



* * * * * * * * * * * * * * * * * * *

Amr darwish from Giza - Egypt wrote:
Subject: Advice for Buying new car (Readers letter)

I would like to buy new car and am choosing between Octavia fantasia old shape not 2013 new one, ford focus , and Nissan QAshQai .
What you recommend for me?
Thanks for you


Editors response:
Forget the Ford Focus and its agent Fikry Group / Ford Egypt.
Either go for Skoda Octavia old-shape or Nissan Qashqai.
I personally would probably go for the Nissan Qashqai, as the all-new 2013 Skoda Octavia (A6) will be introduced very soon. Check the Octavia-article on www.autoarabia.org

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Yara Shousha from Cairo - Egypt wrote:
Subject: Wrong engine number / KIA Egypt EIM-EIT (Readers letter)

Regarding my problem with KIA about the wrong engine number, not matching with the car registration papers, it is finally solved.

The company took full responsibily to solve the problem with Alexandria customs and I got my car licence yesterday.

It really took almost a month and a half, but I am glad it turned out well at the end.


Editors response:
Dear Mrs. Yara,

we are glad we were able to help you in solving your problem.

Although EIM / EIT confirmed to us that it was not their fault, I am glad that they still offered to help you and solve this sophisticated problem with the Egyptian customs authority in Alexandria in order to keep you as a satisfied KIA customer.

This attitude and behaviour of KIA Egypt / EIM-EIT just confirms again the positive impression of this company, which we have gained over the past few weeks and which confirms again the professionalism and the very good customer service KIA Egypt is currently offering its customers. We hope that many other car companies in Egypt would become as professional as KIA Egypt and Renault Egypt (EIM / EIT).

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Helmy Nagy from cairo - egypt wrote:
Subject: Problems with Skoda Octavia A5 Fantasia 2010 (Readers letter)

I have Skoda Fantasia model 2010 tiptronic and I have the following problems:

1. I changed the lever motor of the glass of the right side twice. One during the warranty for free and one on the good well where I paid the labors.

2. The last winter I took my daughter to the hospital for emergency and I stopped at the ATM machine to draw some money and left the car operating. When I returned the car was stopped, I tried to operate with no success and I smelt gasoline. I found a big pool of gasoline under my car. At midnight I draw it to my home and next day I called the mobile service who came and found that the fuel hose disconnected from the fuel filter. They connected it by a strap and accompanied me to the agency at Ghamra. The engineers there couldn't explain why the hose slipped.

3. Since 21st November, 2011 and I hear noisy when I start the A/C, I went to the agency at El-Sharkawy and they advised to go to Ghamra agency to check the A/C compressor which needs to be replaced. I went to Ghamra at the mentioned date and they checked the A/C then they told me there is nothing and they discharged and re-charged the Freon then the sound vanished.

a. They were right but the sound returned again in summer and I visited them for diagnostic and they said it is the blower fan and need to be clean, I told them it can't be the blower fan because the sound increases with increasing the rpm. Anyway they cleaned the blower fan and when I left the agency the sound returned.

b. I went for the third time and left the car there for ten days where they said that noisy is coming from the inner radiator. It was surprise for me and I cleared to them it should be the compressor but they didn't been convinced. So they changed the inner radiator and dismount the whole dashboard - it was a big concern for me as I doubt they can return it as it was - then they changed the inner radiator and I paid 30% because of the good well but this was not satisfactory to me as it is something not related to the user behavior or mistake.

c. The sound returned again with low noisy but I can recognize it and this is not only the reason as the airbag alarm was light in the dashboard and the CD can not get out of the cassette easily. So my concern for dismounting the dashboard turned to be real. I went for the forth time to Ghamra agency and left the car there. They confirmed that the sound is normal and they showed me two cars with the same level of sound.

4. For the airbag alarm, it was the airbag control which is damaged due to water!! From where the water would reach the control. No one knows, they said there must be some water slide on the control cable and reached the control unit where it damaged. They tried to explain that water could came from washing the car inside or using the car care but this didn't happen.

I am very confident this was due to dismounting the dashboard or changing the inner radiator but they didn't get convinced and told me the control price is 7000 EGP and delivered in 20 days. How such peace related to safety equipment like airbag control can be damaged easy like this. And how can a user cause the water to reach it. I don't believe this explanation and I guess that when the dashboard was dismounted there was a big opportunity to let the water in and after some time the control connection get salted and damaged. After suffering I got a used control for 1500 EGP and the alarm now is off.

The real problem I released at Skoda that the warranty system is not designed to believe the customer or satisfy him. The good well system does not consider the history of the problem and just enter the dates and the concerned part then according to the system evaluation, it decided how much the customer should pay!! Which means if the concerned equipment does not have a repeatable or common problem then the customer has no right to complain and this is what happened with the airbag control unit as Skoda does not cover it by the good well system.

So please advise what should I do if there is some consequences like the airbag control or if the A/C compressor really damaged.

How can I trust to buy another car from Skoda??



* * * * * * * * * * * * * * * * * * *

Ahmed El Ginedy from Giza - Egypt wrote:
Subject: Proton Persona 2013 or Hyundai Accent RB? (Readers letter)

I want to buy Proton Persona 2013, please advise me is it better or Hyundai Accent RB

Editors response:
Dear Ahmed,

forget the Proton Persona 2013 and the Hyundai Accent RB.

Better go for Renault Logan, or Nissan Sunny 2013 or one of the Brilliance models.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

khaled from cairo - egypt wrote:
Subject: Buy a Chinese car (Readers letter)

Dear Mr. / Sheta
I want to buy a vehicle and choose between Chinese BYD car
The car new Aamjerand 7 of clear guarantee Ghabbour

Greetings to you and to assist you wonderful


Editors response:
Dear Khaled,

I neither recommend the Geely Emgrand 7 nor the BYD.

Better go for the Renault Logan or Renault Sandero or Renault Sandero Stepway, which are available with both manual and automatic transmission.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Fatine Elawwa from Giza - Egypt wrote:
Subject: Complaint MINI Egypt - Bavarian Group / MINI Cooper CountryMan S (Readers letter)

Dear Editor Mohamed Shetta,

First of all I am simply in love with this Website and Live Radio Program and the Reputation of AutoArabia as well which is becoming more successful everyday, specifically that recommending cars/ resolving people\'s complaints has nothing to do with Publicity and Marketing.

Please! Keep this up as you are becoming a reference before taking a decision of buying a car, which is not that easy..

And concerning my complaint/ letter i have sent days ago, about my MINI cooper CountryMan S and my experience with the Bavarian automotive group, and the fact that i have been staying for a month until now without a car as a punishment for me for putting 400+ Egp in a Premium Manufacturer car and was as well expecting a Premium After Sales Service, But yes! the fact now is that i am stuck in Transportations such as taxis / Friends pick ups !! Me?!

anyways i know very well that Unless you have a named contact at MINI then real life complaints letters disappear into the abyss!

that why i am considering talking about this to my lawyer to check for solutions as until now I am not happy with the response i have had off my own mini dealer/service center.

The after Sales Service is a very big issue with the Bavarian Automotive Group, which left me out of patience and trust.

And as i keep on telling my story to almost everybody i meet, and people asking me to take them to small claims court specifically after hearing successful stories of people taking Mini/BAG into small claims court and winning. is not this an approach that i may want to consider??

what do you think?

As well as Escalating my problematic case for the fact that "I DONT NEED THE CAR ANYMORE AS I DONT WANT TO DEAL WITH THEM ANYMORE NEVER EVER" to BAG's Officials as they are ultimately responsible for all agents & vehicles worldwide, and as a Diplomatic attache and having had the deal with the diplomatic sales department, I WAS (past) Expecting an amazing service, but all i can see is an awful one!

i may say am having my worst days because of them as well, also thinking that i may have had an accident with my family in this car due to my set of damaged inflated tires.....

at last Is it reasonable that something like that could happen to a car which costs 400.000+ Egp? and Will I be obliged to wait for tires for a another 2 months?

and During this, what can I do without a car, do i have to keep on waiting for Taxis just to go to my work and then spend all the weekends home just because of a bunch of unskilled employees?

Thanks for your support ! and i am updating you that i had a call from them yesterday but it was just to know what was the problem , no solutions yet until then i am using the Social media just to give people awareness about such issue and i really don't want anyone to undergo the experience i am in now,

Thanks for reading this!


Editors response:
Dear Mrs. Fatine,

we have forwarded your second complaint to the top management of Bavarian Auto Group and MINI Egypt.

Could you please confirm to us again what tire pressure was recommended to you at the MINI Service center and what tire pressure is written in the owner's manual of your MINI CountryMan?

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Amir Abdel-Ghany from Cairo - Egypt wrote:
Subject: Nissan Sunny 2013 (Readers letter)

I need to know your review about Nissan Sunny Supersaloon 2013

Editors response:
Dear Amir,
we are still testing the Nissan Sunny Super Saloon. Review will be ready and published here and broadcasted on Radio Masr 88.7 in a few days.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Mostafa from Cairo - Egypt wrote:
Subject: Compare Nissan Sunny Super Salon 20013 & Proton Persona F/O AT (Readers letter)

I'd like to buy a new car and I'm comparing between Nissan Sunny Super Salon 20013 & Proton Persona F/O AT .

1- I'd like to know which is better specifications ?
2- which Dealer and after sales service is better
"Nissan Egypt" or "Ezz El Arab"



* * * * * * * * * * * * * * * * * * *

ahmed from cairo - egypt wrote:
Subject: Advise (Readers letter)

انا املك مبلغ 90.000 الف جنية و احتاج سيارة مرتفعة و تتحمل شيل عدة شغل بصفتى مهندس تركيبات معددات مصانع

فما رأى سيادتكم بالسيارة التيجو و هل هناك مشاكل بها

او هل تنصحون بنوع اخر من الماركات
و شكرا لحسن تعاونكم
احمد فاروق


Editors response:
No, I do not recommend the Speranza Tiggo.

In your case I recommend a new or used Mahindra Scorpio or Renault Duster.

Probably the Mahindra Scorpio would suit your business nature more.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Sameh from cairo - Egypt wrote:
Subject: Price of Mercedes A-Class (Go to article)

Hi,

It it a good competitive car in its segment?

Could you please advise when it planned to be available for booking in Egypt, and what its expected price start ( should it be less than B200 which start at 244000) and will it have the same engine as in B200?

Many Thanks



* * * * * * * * * * * * * * * * * * *

Dr. Amr from Cairo - Egypt wrote:
Subject: 150.000 LE Budget: Renault Fluence or Toyota Corolla or Nissan Tiida? (Readers letter)

Dear Mr.Mohamed,

I'm really one of your big big fans on radio and your website!

Your credibility is incredibly growing every time to me, and I really want to thank you for your sincere efforts in your field and for guiding us (gazak Allah Khayran)!

My question is, i have a budget of around 150.000LE not more. I had spent the last 10 days searching for a good choice, i m really so so much confused and can't make a decision between Toyota Corolla, Peugeot 408 (Made-In-China), Renault Fluence, Renault Duster, Nissan Tiida and Kia Carens.

I want a car with fine after sales services and maintainance and spare parts good prices, resale, and withstand highways which i m always using (provided i dont run at high speeds).

Sorry for bothering you with all these details but you know doctors are always meticulous and detailed.

Waiting for your valuable advice

Thanx again



Editors response:
Dear Dr. Amr,

as for the reputation, professionalism and customer service I can recommend Renault Egypt, KIA Egypt and Nissan Egypt. I currently do not recommend Toyota Egypt Alfuttaim or Peugeot Egypt as they need to do a lot of homework in order to repair their damaged reputation and become more professional and customer-friendly.

We tested the Renault Fluence and the Renault Duster (manual transmission) for a long period and they left a very positive impression with us, as they are very practical and convenient for the Egyptian roads. Besides, Renault Egypt and KIA Egypt (EIM / EIT) currently offer one of the best customer services in Egypt.

We also tested the Nissan Tiida a long while ago, and I also recommend this car. It has a large trunk and lots of leg room in the back.

I do not recommend the Toyota Corolla and also do not recommend the Peugeot 408 nor the Peugeot 301 which will arrive to Egypt soon.

My personal choice among the cars you mentioned above would be either the Renault Fluence or the Renault Duster.

Another personal favorite is also the Mahindra Scorpio 4x4, which has 7-seats, rear-view camera and a practical diesel-engine with which you can drive almost 500km with just one tank, which costs you only 44 LE !!! A very important advantage, especially if gasoline will reach very high prices soon.

Check out our Auto Arabia Facebook group for more information.

Best regard,
Editor


* * * * * * * * * * * * * * * * * * *

Fatine Elawwa from Giza - EGYPT wrote:
Subject: Evaluation MINI BMW Bavarian Auto Group BAG / complaint MINI Egypt (Readers letter)

Company: Mini Egypt / Bavarian Auto Group
Service center: MINI
Country: Egypt
City: Giza

Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Very bad

Comment:

Never EVER get a BMW/MINI COOPER in EGYPT !

Their service is hell and they keep on telling you lies , fake and unreliable informations.

Their stuff is unskilled and keeps misinforming the customers about their inquiries, which will make you repay the price of the car again within a year after beying destroyed by their awful service.

Warranty? you must be joking!

Whenever you ask about it they will keep on telling you that THIS PARTICULAR thing you are asking about right now is not included in the warranty! At the end you may discover that almost everything is not included!

I have now to change my set of 4 tires for 3000$ due to their awful service call center which misinformed me about the tyre pressure i should keep my tires on !

They told me that it should be 30 psi! And when the set of 4 tires were full of punctures due to the driving with a low pressure i went to Bridgestone where the engineer was shocked on how a car changes its tires on 4000 miles!

Even they were Run-flats which are the best also it is stated on the door that it should be kept on 38!!!

I trusted their service center so after 5 months, all tires are damaged and now i am stuck without a car due to their bad service and their lies !!!


Editors response:
Dear Fatine,

thanks for informing us and our readers about your not-so-lucky experience with MINI Egypt / Bavarian Auto Group.

We will forward your complaint to the management of Bavarian Auto Group in order to avoid such mistakes at their service center in the future.

I am sure somebody from Bavarian Auto Group will get in touch with you shortly.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hesham from Giza - Egypt wrote:
Subject: Car advice: BMW 316i vs Volkswagen Passat (Readers letter)

Dear Editor,

I would appreciate your opinion regarding an upcoming car purchase. My budget is around 220 - 280. I am considering the VW Passat and the BMW 316.

I am receiving conflicting information regarding the requirement to put 95 octane fuel in the passat. Can you confirm if this is a must.

For the BMW, do you know when the new shape will be available in Egypt? Is it expected to be assembled here or in Germany and what is the expected price.

My criteria for evaluation include:
Reliability, technology, good dealer service and car running costs.

Your advice is appreciated.

Hesham


Editors response:
According to our knowledge and our information from Volkswagen headquarters in Germany, the VW Passat with TSI engine MUST use 95 Octane gasoline. Otherwise this could ruin your engine.

On the other hand Volkswagen Egypt informed us that the Volkswagen Egypt has approved 92 Octane for its TSI engines sold in Egypt, but we were not able to test that ourselves yet.

The all-new BMW 316i will be launched officially by BMW Egypt / Bavarian Auto Group in the first week of January 2013. It will be an imported Made-in-Germany model. Expected price should be somewhere between 240 - 280.000 LE.

Both cars are very good cars. My personal choice for Egypt would be the BMW 316i, especially since the 92-Octane-approval for TSI engines is not very clear yet.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Wasfi from Cairo - Egypt wrote:
Subject: Octavia Fantasia 2013 inquiry (Readers letter)

Dear Mr Sheta
I have two inquiries about octavia fantasia 2013 :
first If there is problem in the transmission box as in passat and jetta produced by the same manufacturer (VW).
second the new octavia supposed to have turbo engine (TSI) as Jetta and Passat, Does that kind of engines require benzene octane 95 or can i use benzene 92
looking forward for your reply because I appreciate your response very much.
Ahmed Wasfi



* * * * * * * * * * * * * * * * * * *

Ahmed Tarek Hassan from Cairo - Egypt wrote:
Subject: Amazing Review (Go to article)

Such a professional review Mr. Sheta.
It must have been a thrilling experience.



* * * * * * * * * * * * * * * * * * *

Ahmed Karim from Cairo - Egypt wrote:
Subject: VW Passat Recall (Readers letter)

Dear Sir,
I have a VW Passat model 2009, I have a problem with the gear box, where the car doesn't start anymore, and there is an error message that says there is a parking brake problem consult the manual.

I called the VW dealer and they came to see the ca, they started it, and told me to give it a try, after driving around 2 KM, the car gear changed to neutral and the parking brake was turned on.

The engineer from the dealer came to me and saw it and said that the gearbox's mechatronics has to be changed, and it will cost around 22000 LE.

When I asked around I knew that the 2009 passat DSG model was recalled by VW and that they are supposed to change this for free.

I also went to them twice with the gear box problem, and they told me that it is only a software update and that there was nothing wrong with the car.

A friend of mine advised me to call you guys and that you will help me in resolving this problem with the VW dealer.

My car chassis number is 57198, and the Motor number is 147739

Thanks and regards
Ahmed Karim


Editors response:
Dear Ahmed,

yes, the Passat 2009 should indeed be among the models which Volkswagen headquarter has recalled in its big DSG-recall. Therefore your car should be repaired for free through the Egyptian Volkswagen dealership in Cairo.

What caught my attention more was the warning saying 'parking brake problem' and the reply of the Volkswagen technician.

We will forward your complaint to Volkswagen Egypt. Expect to hear from them soon and keep us updated with your case through our websíte autoarabia.org as well as through our facebook group and our weekly radio show on Radio Masr 88.7 (every Wednesday from 4-7pm)

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Farouk Ostowani from cairo - egypt wrote:
Subject: BMW X3 2.0 (Go to article)

Why are you not introducing the new 2 litre engine for the X3. If you do have plans to introduce this engine it would be a great success. could you advise? Thank you


* * * * * * * * * * * * * * * * * * *

Randa Elnezamy from EGYPT - CAIRO wrote:
Subject: Is Hyundai ix20 a good family car? (Readers letter)

ارغب فى شراء سياره هيوانداى IX20
واود معرفه مميزات هذه السياره ومدى ملائمتها لتكون سياره عائليه
وامانها على الاطفال ... وما هى عيوب السياره
وطرح اقتراحات بديله ... جزيل الشكر


Editors response:
Dear Randa,
if you are looking for a family car then I recommend you pick a car with ESP (Electronic Stability Program), like the Skoda Fabia, Skoda Roomster, Seat Leon or VW Polo.
If you can wait, then I suggest you wait till January or February 2013 as several new models will be launched in the first quarter of 2013.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Tarek Raafat Zayed from Obor - EGYPT wrote:
Subject: Evaluation Renault Egypt EIM - EIT (Readers letter)

Company: Renault
Service center: EIM
Country: Egypt
City: Obor

Company Rating: Good
Service Rating: Very Good
Sales Rating: Very Good

Comment:

I have a positive impression with EIM, starting with their call center to make a reservation, through the warm attitude and good listening for any complains before the receipt of the car, ending with the good quality of service.

However, I blame them for the limited number of service centers in Cairo; also, for the restricted services they provide during Fridays and Saturdays.

Currently, Renault have conquered allover Egypt by a fleet of vehicles of various models of different categories. Such invasion definitely will require to open many service centers with well trained and qualified technicians IF they are keen and willing to retain and improve their reputation and the ranking they have achieved in the country and to gain the customer satisfaction.



* * * * * * * * * * * * * * * * * * *

tarek from haram - egypt wrote:
Subject: lancer ex 2012 (Readers letter)

Dear sirs I would like to know your esteemed review regarding the 2012 Mitsubishi Lancer EX model and the new agent diamond company

Editors response:
The 2012 Mitsubishi Lancer (aka 'Shark' model in Egypt) is of course much much better the old Mitsubishi model called 'Buma'.

The new Mitsubishi agent in Egypt, Diamond Motors, is by far much much better and much more professional and honest than the old Mitsubishi agent, Al Rawas.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Osama Al Sayed from Cairo - Egypt wrote:
Subject: Mercedes Benz is the worst customer services (Readers letter)

I'm really speechless, I can assure you Mercedes Benz is the worst customer services I can ever imagine.

My complaint is now fired a month ago and I didn't get any support from them. No call backs, no answers to their phones, no reply on emails.I even emailed the CEO of Mercedes and completely in vain.

Yesterday I was in their head office trying to meet the after sales manager, the complaint manager the front office nearly detached me totally saying no one is available and they have nothing to offer me, they are surely screening their customers.

In addition to MECC (service center) who contacted me yesterday to arrange a meeting then cancelled it on 1 hour before the meeting and informed me to call back with nothing at all till now.

Please please anyone with contacts with anyone from Mercedes help me out.

I need to know where this will end, my car is broken and can not be moved from the service center


Editors response:
Dear Mr. Osama,

I must admit I am really surprised that Mercedes Benz Egypt did not solve your problem despite the many email and complaints we forwarded to them.

The reply of Mercedes Benz Egypt was that they pay maximum attention and have a premium customer service, better than all the other premium competitors in Egypt. Obviously this is not the case and it seems that they are busy selling their new C-Class Coupe as well as C200 and E200, so they have no time for solving the problems of already existing Mercedes customers.

We will forward your complaint again to Mercedes Benz Egypt. If you do not hear from them before Thursday (08.11.2012) noon, then we will send your complaint to Mercedes Benz headquarter in Germany.

In addition to that we will demand from Mercedes Benz Egypt an official reply, why your case has been dealt with with such a slow and poor attention from their side.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Islam from egypt - cairo wrote:
Subject: Brilliance FRV (Go to article)

I want to buy a car Brilliance FRV - Automatic transmission , What do you think about that car and the cost of maintenance by agent?


* * * * * * * * * * * * * * * * * * *

Nader Hassan from Cairo - Egypt wrote:
Subject: 2009 VW Passat recall (Readers letter)

I heard that VW recalled few models including 2009 Passat for replacing certain spare part in the gearbox or the clutch due to hardware problem.
If that is a right information, what to do in this case knowing that VW Agent in Egypt is not honest and always manipulating in such free service.



* * * * * * * * * * * * * * * * * * *

آحمد عصام مبارك from Cairo - Egypt wrote:
Subject: Complaint Mercedes Benz Egypt - الالمانية لصيانة سيارات مرسيديس لا تريد اصلاح السيارة (Readers letter)

تحية طيبة و بعد
ارجوا من سيادتكم عرض مشكلتي او ارجوا منكم النصيحة ماذا افعل حيث تعرضت سيارتي المرسيدس لحادث اصتدام بحجر في الطريق و قمت بابلاغ توكيل مرسيديس الكائن بشارع جسر السويس حيث ان السيارة مؤمن عليها هناك تأمين شامل و حررت محضر بقسم الشرطة لكي يتم اصلاح السيارة و قد تم معاينة السيارة من مهندس الاستقبال و لكنة لم يكتشف جميع الاجزاء التالفة إثر الحادث و تم تسليمي السيارة في حالة سيئة جدا و ذهبت لهم كذا مرة لاخبارهم بان السيارة ليست سليمة و لازال بها عيوب تظهر علي الطرق السريعة و بعد الكشف عليها عدة مرات اخبروني بان السيارة بحالة ممتازة و يجب ان اقتنع بذلك و طلبو مني تغير المساعدين الاماميين و قمت بذلك ولكن لم تتحسن السيارة و بعد ذلك اصريت علي فك اجزاء السيارة و الكشف عليها امامي و تبين ان هناك فعلا اجزاء اخري تالفة لم يتم تغيرها و هذا يعد خطاء من مهندس الاستقبال الذي تسلم السيارة و طلبوا مني تركها لكي يتم اصلاحها كما يجب و عند استلامها وجدت ان حالة السيارة اسواء و تبين بالكشف عليها بالخارج انه تم استعدال الاجزاء التالفه دون تغيرها مما ادي الي ارتفاع العجلة الامامية اليمني اكثر من العجلة اليسري و عند دوران الدركسيون الي اقصي اليمين ترتفع مقدمة السيارة لاعلي و عند دوران الدريكسيون الي اقصي الشمال تتحرك مقدمة السيارة بشكل طبيعي الي اليسار اتصلت بادارة شركة مرسيديس عدة مرات لابلاغهم بشكوتي و لكن كل مرة يتم علي بان العربية سليمة جدا

ماذا يجب علي ان افعل لكي احرك المياة الراكده ارجوا الافاده و الارشاد و لكم جزيل الشكر لحسن تعاونكم



* * * * * * * * * * * * * * * * * * *

Khaled shaaban from Cairo - Egypt wrote:
Subject: Brilliance FRV Cross or Renault Logan? (Readers letter)

Dear Sir
I want to bu a car for my son, I have a budget up to 85000 LE, but I need it to be with automatic transmission, I am thinking about either Brilliance FRV or the Cross vs Renault Logan
What is your advise?
Please accept my best regards for your time and efforts
Thanks


Editors response:
Dear Khaled Shaaban,
I personally would go for the Renault Logan or Renault Sandero Stepway.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed from Cairo - Egypt wrote:
Subject: Compare Volvo S60 VS Peugeot 508 (Readers letter)

I'd like to buy a new car and I'm confused between Volvo S60 and Peugeot 508.
1- I'd like to know which is better specifications ?
2- which Dealer and after sales service is better
CDCM "Ù‹Wagih Abaza" or Ezz El Arab

Best regards


Editors response:
Dear Mohamed,
the Volvo S60 is a very good car but its service center and importer in Egypt, Ezz El Arab, has a very bad reputation.

The Peugeot has the life-saving Electronic Stability Program ESP, but the reputation of Peugeot Egypt is not the best.

If I were you, I would wait till January 2013 and buy the Made-in-German BMW 316i from Bavarian Auto Group.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Essam - احمـــد from Cairo - Egypt wrote:
Subject: Complaint Mercedes Service Center Compliants (GAS) (Go to article)

تحيــة طيبة و بعد

من معرفتي بكم و ما مدي اهتمامكم بمتابعة شركات و توكيلات السيارات في مصر و منطلق خبراتكم في التعامل مع تلك الشركات اريد عرض مشكلتي عليكم لكي توجهوني للتصرف الصحيح لكي احفظ حقوقي.

انا امتلك سيارة مرسيديس C180 موديل ٢٠٠٩ و تعرضت لحادث في الطريق حيث تم الاصتضام بحجر في منتصف السيارة مما ادي الي كسر كارتيرة الزيت و انبعاج في مصفح اسفل علبة الدركسيون و اللتواء في علبة الدركسيون و ايضان في صالة العفشة قمت بتحرير محضر للحادث و ارسالة للتوكيل لاعتمادة حيث انني قمت بالتامين علي السيارة مع مركز خدمة مرسيديس GAS الكائنة بشارع جسر السويس و تم معاينة السيارة من قبل مهندس التوكيل و لكنة لم يتحري الدقة في المعاينة و تم اصلاح كارتيرة الزيت فقط و تم تسليمي السيارة و لكن بعد التجربة وجدت السيارة اتزان السيارة سيئ جدا علي الطريق قمت بتسجيل شكوي في الادارة و قاومة الشركة بالاتصال بي للكشف مرة اخري علي السيارة و قالوا لي انها سليمة تماما و بعد عدة شكاوي اصريت ان يتم فك السيارة بالكامل امامي و الكشف عليها حتي وجدوا انة فعلا لم يتم اصلاح باقي العيوب الناتجة عن الحادث و اعتذر لي المهندس المسؤل عن هذا الخطء و طلبي مني تجديد التامين معهم حتي يتمكنوا من اصلاحها رفضت ان اجدد حتي ان يتم اصلاحها بالكامل و تنتهي جميع العيوب اولا ، تم استلام السيارة مني و اخباري ان التوكيل سيتحمل هذا و لكنهم لم يفعلوا ذلك و قاموا باستعدال الاجزاء الغير سليمة بدل من تغيرها و لكن السيارة لازالت بحالة سيئة في الاتزان علي الطرق السريعة و تم ابلاغي ان السيارة الان خالية تماما من اي عيوب و انهم فعلوا كل ما يستطيعوا ان يفعلوه!!!! و قال لي احد المهندسين داخل التوكيل بشكل ودي انهم لا يريدون تحمل المزيد التكاليف للاصلاح حتي لو كان الخطء هم المسولين عنة

مـــاذا افعــل ؟



* * * * * * * * * * * * * * * * * * *

omar.farouk from Cairo - Egypt wrote:
Subject: Opinion about Brilliance v5 (Go to article)

Dear Sir

please i would like to know your professional opinion about Brilliance V5?

I would like to buy it. What would you advice me?

thank you

Best Regards


Editors response:
Unfortunatley we did not drive it yet. As soon as we do, we will publish the review and test-drive here and on our Auto Arabia Facebook Group.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mike Louis from Cairo - Egypy wrote:
Subject: Advice - Nissan Sunny or Hyundai Accent RB? (Go to article)

Dear Mohamed Sheta,

First i would like to thank you for your live program on radio. I used to hear you every week .

second i compare between two cars and need you opinion: new nissan sunny or accent rb?

if you have other option in the same rang plz advice me.

and thank you again


Editors response:
Dear Mike,

thanks for your message. I am glad you enjoy our radio show.

Between the Nissan Sunny and the Hyundai Accent, I would currently chose the Nissan Sunny until Hyundai Egypt Ghabbour improve their customer service and become more professional.

Another interesting alternative would be the Renault Duster or KIA Cerato.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Fakhr Eldin from cairo - egypt wrote:
Subject: Complaint Fiat Egypt / OMATRA (Readers letter)

My FIAT was in the Omatra service center since Thursday 18.10.2012 because suddenly it overheated !

I dont know why, till today which is monday the 22nd of october they didnt figure out what had happened to the radiator, because it was empty !!!

I tried calling them 100s of times with no answer and finally when they answered me i was obviously very angry !!!

The 'RECEPTIONIST' called 'MENNA' instead of absorbing my anger, just hung up on me, because as she says she will not talk to me if im angry and she didnt like my tone!!!

So she decided to end the call.

Then they found out that due to the heat in egypt the radiator moved hit the fan and broke sending all the cooling water out of it, they said it is '3eib tasnee3' / manufacturing default, but i'll have to pay for it since im out of the guarantee since last june and that there are also no spare parts available right now!

All of that and a receptionist hung up on me??

Is this how FIAT treats its customers???

After they sold me the car as a 'new car' I noticed that it had already 200km (!!!) on the speedometer ! They explained to me that this is normal !!!???

This FIAT Omatra dealership sickens me! They never answer, they are very rude to their customers and they took 5 days to find out what was wrong with the car not even fixing it, just finding out what happened.

I hope you can help me and send my complaint to the decision-makers in Italy !


Editors response:
Dear Fakhr,
we will forward your complaint to Italy. Please keep us posted and updated with your case and feel free to call us tomorrow during our live radio program on Radio Masr 88.7, between 4-7pm !


* * * * * * * * * * * * * * * * * * *

Osama AlSayed from Cairo - Egypt wrote:
Subject: Re:Mercedes ruined my drive shaft in my B150 (Readers letter)

Continuing to my misery with Mercedes who ruined my drive shafts because of neglection to their customer and unavailability of spare parts plus very late delivery of ordered parts (took them 3+ months though a deposit is being paid).

It's getting worse, no one called from Mercedes-Benz complaints center, I tried to call them twice every time they say someone will call you and never happens.

The service center claims they called me after 2 days of part delivery and I replied that I will schedule, I checked all calls I received with phone company and found no calls from the center after negotiations with them they offer to fix it with actual costs which is too high 13K EGP plus taxes which makes no difference.


Editors response:
Dear Osama,

I was hoping that Mercedes Benz Egypt would be much faster in solving your complaint after we sent them your first complaint.

We will forward to them your second complaint.

Please keep us posted with the development in your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Usama Naguib Gad from Cairo - Egypt wrote:
Subject: Bavarian Auto Group / Brilliance (Readers letter)

السلام عليكم ورحمة الله وبركاته
شكوتي تتلخص في الاتي:
انوي شراء جديدة البافاريه ال Brilliance V5 فقمت بالاتصال بخدمة العملاء للوكيل 16224 للأستفسار عن امكانية عمل test drive للعربيه قبل الشراء وكان الرد ممكن ولكن بالتنسيق مع المعرض الخاص بهم بالنزهه مصر الجديده ومشكورا ذكر لي 4 من مسئولي المبيعات بالمعرض وارقام هواتفهم ووعدني بأرسال تفاصيل السياره علي البريد الالكتروني والذي لم يحدث حتي الان -بعد اكثر من 24 ساعه علي المكالمه - فقمت بالاتصال بالافاضل المسئولين للتنسيق ولا رد وبعد اكثر من محاوله رد احدهم وعند تحديد طلبي بعمل التجربه كان الرد غير متاح فطلبت تحديد موعد ولو حتي لاحقا فكان الرفض والاعتذار عن تقديم اي وعد بميعاد ولو حتي متوقع ممكن فيه القيام بتجربه السياره.بالاضافه الي الحده في طريقة التعامل والتأكيد علي عدم وجود سيارات الا بالحجز وهذا معروف لي ولا يسبب مشكله ولكن التناااااااااكه !!!!!وعليه رجاء النصيحه او المساعده ، فانا لا انتوي شراء سمك في ماء
مع الشكر


Editors response:
Dear Usama,

usually the Bavarian Auto Group offers premium customer service not only with its BMW brand, but also with its other brands such as Brilliance, Mahindra and BMW Bikes.

I will forward your complaint to the person in charge at Bavarian Auto Group and I am confident that somebody will get in touch with you soon. Keep us updated !

Regarding a professional review about the Brilliance V5, unfortunately we did not receive a V5 test-car yet and therefor could not conduct an independent test-drive yet. As soon as we get the test-car we will be able to give you and our readers a professional and independent review about the car, and tell you if it is good or not.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Okasha from Giza - Egypt wrote:
Subject: Ghabbour Car Care (Readers letter)

Dear Team,

Please find my experience with GB Auto, as i have a new Accent Hundai, 2009.

After passing 15.000 KM, i noticed a sound that the clutch, which disappears after touching it.

I went to complaint this issue, after maintenance is done, disappeared.

After i went home, the sound is back.

I consulted them again after passing 60.000 Km, they said clutch should be changed, as well بلية دبرياج.

Any help please do not know what to do or if this causes bad performance for the clutch?

Regards

OKasha



* * * * * * * * * * * * * * * * * * *

Ahmed Shehata from Cairo - Egypt wrote:
Subject: Terrible experience with FORD EGYPTIAN AMERICAN AUTOMOTIVE ,FIKRY GROUP and their Insurance company (Readers letter)

Dear Editor.

I'm here by writing to your website to complain of the terrible experience I’m facing with FORD EGYPTIAN AMERICAN AUTOMOTIVE ,FIKRY GROUP & their EGYPTIAN TAKAFUAL PROPERTY & LIABILITY insurance company, which Ford FIKRY GROUP has presented as the join venture company working under their umbrella for better and fast service.

My wife had a night accident dropping in one of the ring road joints (the big cracked one near Cairo-ALEX desert exit) with her newly purchased Ford Fiesta 2012, which caused the damage of the four wheels .

Accordingly, we have done a police statement which is required by the insurance company to cover the accident, then we delivered the car to FORD EGYPTIAN AMERICAN AUTOMOTIVE service Center at 6th October city to check the car and report the damages to the insurance company.

After 2 days, the FORD service center reported that the damage has been done to only 2 wheels and one tire.

The insurance company approved the change of both wheels ,but not the tire having a bubble.

FORD service center was trying to convince me that it is not impacting the car stability or performance which I totally refused and insisted to escalate within the insurance company stressing on the fact that such attitude is jeopardizing my wife, and kids safety.

Finally after 6 work days I got it approved and took the car given that I am paying 25% of the wheels price,50% of the tire price and 15% of the total service price.

15 days later and with the first opportunity to speed up on a high way, I faced instability issue driving on speed over 125 KM/hour. Therefore I took the car to a special tire service center where they informed me that the other 2 wheels which have not been changed are deformed and no more rotating on an axial bearing, thus they need to be changed.

Again I went back to Ford service Center telling them my complain. After their second check they confirmed that those 2 wheels are deformed and when I asked why such an issue was not discovered or reported during the first checkup?

I have been told that wheel balance for those wheels was not checked at all !!!!

From my point of view having a car with such reported accident, should have passed through full analytic report on the suspected functions of the vehicle : tires, shock absorbers & brake discs, the wheel alignment…etc before delivering to the customer.

Ford Service Center submitted a new report with the both damaged wheels to the insurance company but they refused because it was not submitt !ed since the beginning with the first report.

In addition to the improper way of communication of the insurance company accusing me of claiming other car wheels not belonging to my wife’s car!!! For that I am requesting an official apology from FORD EGYPTIAN AMERICAN AUTOMOTIVE ,FIKRY GROUP & their EGYPTIAN TAKAFUAL PROPERTY & LIABILITY insurance company

As a conclusion,here I can see:
1. Incomplete e report and careless checking of the car
2. Conflict of interest between Ford Egypt fikry group & their insurance company Elmasyria eltakafuly being one company with mutual target to reduce the cost ,they have not reported the whole damages deceiving the customer.
3. Improper communication towards the customers
4. Now it has been 3 working day since I have delivered the care with no feedback therefore I am entitled to a courtesy car till the issue is finalized.

We are now seeking your support to raise the issue with FORD USA as the mother company and ultimately responsible for all agents & vehicles worldwide, which could have a huge impact on the mother company’s image.

Also the tremendously poor customer support being shown by FORD EGYPTIAN AMERICAN AUTOMOTIVE ,FIKRY GROUP and their insurance company towards customers,

What I’m asking now is a complete, specialized & professional repair and check of all functionalities of the vehicle, stressing on stability & handling, to make sure that the vehicle’s performance is on par with FORD standards, with a full report provided that can give me assurance that my life and that of my family is safe in this vehicle.

Thank you again for your time & support.


Regards,
Ahmed Shehata

14.10.2012


Editors response:
Dear Mr. Ahmed Shehata,

Ford cars in general are not bad cars. Especially in Europe and the Middle East you find Ford quite successful.

But in your case it was surely a big mistake to buy a Ford car in the first place, mainly because of the bad reputation of Ford's official importer in Egypt, Fikry Group !

We have warned many times before from the very poor service of Ford Egypt & Fikry Group before, especially since I consider them one of the most unprofessional and most unrespectable car companies in Egypt.

I company which does not respect the media will for sure not respect its customers and clients, and will try to rip them off wherever and whenever they can.

We will forward your complaint to the management of Ford Fikry Group in Egypt. If they do not solve your problem to your fullest satisfaction within the next 48 hours, including providing you with a courtesy car, then we will forward your complaint immediately to the Ford regional office in Dubai and the Ford headquarter in the USA.

Update us again on Wednesday and feel free to call or send us an SMS during our weekly live radio program on Radio Masr 88.7 from 4-7pm.

Regards,
Editor
15.10.2012




* * * * * * * * * * * * * * * * * * *

Mohamed Hafez from Cairo - Egypt wrote:
Subject: Complaint against Nissan and Al sabaa automoutive (Readers letter)

Dear Auto Arabia team,

As i mentioned in my last reader letter which is not published yet, Nissan not resolved my case yet and they mentioned to me that they do not have any control over its distributor which impose illegal fees over customer.

can you please advice?


Editors response:
Dear Mr. Hafez,

we are also not very happy with the response of Nissan Motors Egypt. We will follow up with them again.

I suggest that you keep your complaint with the Egyptian Consumer Protection Agency and the Egyptian Central Bank ongoing.

Please keep us posted or send us an sms next Wednesday to 8870, during our live radio show on Radio Masr 88.7, fom 4-7pm.

By the way: Why haven't you considered a different brand than Nissan, since they have caused you such a headache?

Regards,
Editor

N.B.: All your letters and complaints have been published. Always allow a delay of at least 72 hours.


* * * * * * * * * * * * * * * * * * *

Osama from Maadi - EGYPT wrote:
Subject: Evaluation - Mercedes Benz Service - MECC Maadi (Readers letter)

Company: Mercedes Benz
Service center: MECC
Country: Egypt
City: Maadi

Company Rating: Very Good
Service Rating: Very bad
Sales Rating: Very Good

Comment:No spare parts for drive shaft, took them 4 months to order it and when it was received didn't contact me for a month until the drive shaft was totally broken costs 15K to replace



* * * * * * * * * * * * * * * * * * *

Osama Al Sayed from Cairo - Egypt wrote:
Subject: Mercedes ruined my drive shaft in my B150 (Readers letter)

I had a very bad experience while servicing my car, Mercedes Benz B150 at Maadi Engineering Car Co. (MECC).

While the regular services the engineer informed me that the drive shaft needs repair parts and it's not available and to leave a deposit to order it from Germany, I left a deposit and the process took more than 4 months until I heard a loud noise coming from the wheel and when I returned back to the service center they informed me that the drive shafts is totally broke down and needs replacement for both.

I have already tried more than once contacting the center to check if the repair parts are delivered and to speed up the delivery and I have not received not one call from the service center and though the part was receiver more than one month ago (which I found out when I check the car history with the center) the center didn't call.

I totally consider this as huge dereliction from the authorized service center and the cause of the big damage the car is now in.



* * * * * * * * * * * * * * * * * * *

Mohamed Hafez from Cairo - Egypt wrote:
Subject: Nissan team is lying / Complaint against Nissan Motors and Al-Sabaa (Readers letter)

Hello Auto Arabia team,

Nissan team is lying, no one contacted me to resolve the issue, i am the one who called them before and told them that i am not satisfied and angry for the delay in receiving the car, they said we sorry we had lots of requests for the new car, I said it is non of my business, I need a compensation for this delay.

from the other side, I have told Nissan that I will not pay the additional fees which Al Sabaa want me to pay (if paying in Visa) and nissan reply was a real poor and said they do not have authority over the distributor.

I have also send my complaint to Nissan Japan, middle east and USA but no one contacted me.

Nissan is having the worst customer service and i started to use the social media to give people awareness about this issue.

I am also waiting for the CPA (consumer protection agency) reply as i already complained from both Nissan and Al sabaa services.

Please ask them what was their action? they told you that they contacted and resolved the problem?

NISSAN TEAM IS LYING, PROBLEM STILL EXIST AND NO ONE CONTACTED ME FROM NISSAN



Complaint against Nissan Motors and Al-Sabaa automotive (Readers letter)
Hello Auto Arabia team,

You have kindly published my complaint against Nissan and Al Sabaa but till now there is no tangible action from Nissan or Al Sabaa Automotive.

It seems that they do not respect the customers, Consumer protection agency has contacted me and they forwarded my complaints to the central bank to impose an official instruction on Al-Sabaa to stop imposing any illegal fees from customers.

In the meanwhile, I appreciate if you can forward to me the direct contact of Nissan in Japan, as both Nissan Egypt and Nissan Middle East are ignoring my complaints.

Waiting for your support.

Best regards,

Mohamed

Editors response:
Dear Mr. Hafez,
we assumed that the problem was solved as we received on 08.10.2012 the following reply from Nissan Motors Egypt:

'Dear Mr. Sheta,
Thank you for your mail, and we have already contacted the customer and explained to him the case condition .

Thank you and best regards.
Mohamed Hefny
モハメッド へフニー

Product Planning & Market Intelligence Manager
Nissan Marketing & Distribution Egypt'

Could you please send as a more detailed email with what Nissan Motors Egypt 'explained' to you and what you mean with 'no tangible action'?

Kind regards,
Editor



* * * * * * * * * * * * * * * * * * *

Lamia from Cairo - Egypt wrote:
Subject: Complain (Readers letter)

Dear Mohamed,

I am writing down to you because I have a series problem with BMW. I have a 320 model 2008, three months ago I was driving my car going home and everything seemed normal inside the car, 45 minutes later after I parked my car, I found it burning from inside & people were trying to put out the fire. Till this moment, the Bavarian group didn’t provide with a report about what happened to the car, Whenever I ask them about it, they keep telling me that Germany has not replied yet furthermore, I’ve tried to contact Germany many times but the only reply I get is “will forward your complain to the technical department”. Worth mentioning, a week before the car was doing the regular maintenance at the Bavarian service center and no one told me there was there something wrong with the car. After very long debates I’ve managed to take a courtesy car but I do believe 3 months is more than enough to make the diagnoses on the car and check what exactly went wrong.

Appreciate your feedback & thanks,
Lamia


Editors response:
Dear Lamia,
Thanks for your reader’s letter.
We have forwarded your complaint to the Bavarian Auto Group and asked them for their statement / reply regarding your case. We insisted that you get an additional warranty and you will also be granted the choice of a trade-in option.
Today we received the below reply from them.
Regards,
Editor

'From: Ahmed El Tanahy
Sent: Sunday, October 14, 2012 4:18 PM
Dear Sir,
As discussed for the case of Mrs. Lamia ELshazly kindly be informed that

1 Customer had a courtesy car from Day one
2 Customer will get her car without any kind of Charges of Full Repair
3 We will give the Customer an official Letter with 2 Years Warranty of all parts Fitted during Repair
4 We are working on the Car and she will get it by 10 Days ISA.

Best regards,
Ahmed ELTanahy
National Service Manager
BMW / Bavarian Auto Group'


* * * * * * * * * * * * * * * * * * *

Mohamed Hafez from Cairo - Egypt wrote:
Subject: Complaint against Nissan Motors and Al-Sabaa automoutive (Readers letter)

Hello Auto Arabia team,

You have kindly published my complaint against Nissan and Al Sabaa but till now there is no tangible action from Nissan or Al Sabaa Automotive.

It seems that they do not respect the customers, Consumer protection agency has contacted me and they forwarded my complaints to the central bank to impose an official instruction on Al-Sabaa to stop imposing any illegal fees from customers.

In the meanwhile, I appreciate if you can forward to me the direct contact of Nissan in Japan, as both Nissan Egypt and Nissan Middle East are ignoring my complaints.

Waiting for your support.

Best regards,

Mohamed


Editors response:
Dear Mr. Hafez,
we assumed that the problem was solved as we received on 08.10.2012 the following reply from Nissan Motors Egypt:

'Dear Mr. Sheta,
Thank you for your mail, and we have already contacted the customer and explained to him the case condition .

Thank you and best regards.
Mohamed Hefny
モハメッド へフニー

Product Planning & Market Intelligence Manager
Nissan Marketing & Distribution Egypt'

Could you please send as a more detailed email with what Nissan Motors Egypt 'explained' to you and what you mean with 'no tangible action'?

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Rami - رامي from Cairo - Egypt wrote:
Subject: Nissan Qashqai or Ford Focus? (Readers letter)

أشتري قشقاي ولا فوكس ؟

Editors response:
Of course I recommend the Nisan Qashqai over the Ford Focus.

Not only is the Nissan Qashqai the more convenient and practical car for Egyptian roads and the traffic situation in Cairo, but the main reason for recommending the Qashqai is that Ford Egypt & Fikry Group are according to many complaints, and also based on my personal experience with them, not a respectable or professional company!

Ford Egypt & Fikry Group are neither respecting the media nor the consumers. They also claim important safety features in their Focus, which until today they still did not manage to prove.

Therefore, I strongly recommend any customer or consumer to stay away from Ford Egypt & Fikry Group and their three models (Ford Mondeo, Focus and Fiesta) until they improve their service and learn how to deal with the media and the Egyptian consumer.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Karim Mekky from CAIRO - EGYPT wrote:
Subject: Thank you letter - Mercedes Benz - شكر واجب (Readers letter)

المهندس الفاضل / محمد شتا

اوجه لسيادتكم الشكر على اهتمامكم بنشر شكواى من تجربتي مع مرسيدس مصر، وعلى تحريك المياه الراكدة...

واحقاقا للحق انا لم اتوقع ان يكون الاهتمام من كافة الاطراف بهذه السرعة،

فاولا: تفضل المهندس / محمد ابو عافية مدير مركز الصيانة بالقطامية بالاتصال بي مساء امس 8/10/2012م لمعرفة طلباتي وقام بتحديد موعد صباح اليوم 9/10/2012م حيث قام بمعاينة السيارة بنفسه، وقد طلبت منه ابقاء السيارة لديهم وعمل اللازم.
واحقاقا للحق فقد اجبرني بحسن استقباله ودماثة خلقه على نسيان ما حدث معي.

ثانيا: فقد اتصل بي ممثلا عن شركة مرسيدس بنز الالمانية فى مصر لابلاغي انه يتم حاليا بحث الشكوى لاتخاذ اللازم.

ثالثا: قام احد مديري مبيعات احدي الشركات الالمانية المرموقة الأخرى بالاتصال بي معربا عن تفهمه لموقفى، وكان الهدف من المكالمة ان يعرفني بنفسه من خلال دعوة كريمة لزيارته بمعرض الشركة.

وانا اكتب لسيادتكم هذه الكلمات لاشكركم جزيل الشكر على الاهتمام الذي اوليتموه لرسالتي السابقة.



Editors response:
Dear Mr. Mekki,

I am glad that Mercedes Benz Egypt took prompt action and contacted you on the same day your complaint was published here on our website.

I am also happy to hear from you that you were granted a service-appointment right on the next day of being contacted by the company.

I just hope that they also provided you with a courtesy car.

Keep us posted with your case and the outcome of it.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Hafez from Cairo - Egypt wrote:
Subject: Complaint Nissan Motors Egypt and its distributor Al Sabaa Automotive (Readers letter)

Dear Editor,

Here is my detailed complaint against Nissan and Al Sabaa automotive.

In 1 July 2012 I have reserved a new Nissan sunny car, the new shape because i respect Nissan Name and i found it a good car comparing with the other ones.

I have been informed by the sales n of Al Sabaa automotive (Official distributor for Nissan Egypt with Nissan name and Logo) that I will receive the car by 15 of August or maximum 1 September 2012.

Only in 26th of September I received a notification from Al Sabaa Automotive that i can receive my car. (this was after close follow up from my side)

Al Sabaa automotive (Nissan Official distributor) want to impose extra and additional fees if I am paying in Visa (25 EGP for each 1 thousands) which is Illegal as I am paying a yearly fees to the bank to use my visa without paying any additional fees.

I informed both Nissan Egypt and Al Sabaa automotive that i totally refuse to pay the extra imposed fees but they do not care and refused to remove these fees and refuse to compensate me for the delay in delivering the car.

Kindly be informed that there is unaccepted poor service from Nissan and Al Sabaa because many people reserved the car after me and received that car before me and Al Sabaa automotive is the only distributor which impose the illegal fees of the VISA.

Kindly also note that i have issued a 14 complaints against Nissan and Al Sabaa to the consumer protection agency Visa, master card companies, National bank of Egypt, Barclays bank, BNP bank and i am waiting for investigation

I have also contacted the Japanese Embassy in Cairo and I will send an official complaint to the economic attaché and to assist me to escalate this problem to Nissan Japan and to the Japanese Ambassador.

Kindly also note that I will issue an official police report against Nissan and Al Sabaa if my complaint will not be handled in an appropriate way.

Now it seems that Nissan and Al Sabaa automoutive do not care about these complaints so i am looking forward to get a support from you to resolve this issue and also to give awarness to other consumers.

Waiting for your feedback.

Mohamed Hafez


Editors response:
Dear Mohamed,
we will forward your complaint to Nissan and wait for their clarification of this incident.
Keep us posted with your case.
Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Karim Mekky from CAIRO - EGYPT wrote:
Subject: Complaint Mercedes Benz Egypt (Readers letter)

السادة الافاضل
امتلك سيارة مرسيدس B 150 موديل 2008
قمت بعمل الصيانة بمركز الخدمة بالقطامية وقد فوجئت بان المهندسة المسؤولة تبلغني بان السيارة بها عيب تصميم فى الفرامل، ويجب تغيير بعض قطع الغيار وتطالبنى بدفع الثمن. وكان ردي ان المفروض ان تقوم شركة مرسيدس باستدعاء السيارة لتعديل نظام الفرامل وتتحمل هي التكلفة وليس العميل.
وكان الرد انه ستراسل الشركة فى المانيا وبالطبع الكلام كله شفوى ووصلني رفض المانيا مع ضرورة تحملي ثمن قطع الغيار.
بحسن نية قمت بدفع المبلغ المطلوب، وبعد فترة كبيرة توجهت لنفس مركز الصيانة بسبب ظهور عيب تقطيع وعدم سحب السيارة ، وطلبت الكشف على المشكلة، وتم حجز السيارة لمدة يوم واستلمتها وكانت تعمل بكفاءة لمدة يوم وظهر العيب مرة اخرى، فتوجهت الى نفس المركز بالقطامية وبعد ساعتين من عدم وجود شخص لاستلام السيارة بحجة وجود ضغط بدأت اعبر عن عدم رضائى باسلوب المعاملة، وفى لحظة ظهر مهندس الاستقبال الذي جرب معى السيارة وللاسف لم يظهر العيب.
ورغم ذلك طلبت بقاء السيارة وفحصها فكانت المفاجأة ان السيارة تحتاج قطع غيار بمبلغ 20000 جنيه بخلاف الضرائب والمصنعية ان قطع الغيار فى المانيا وغير متوفرة فى مصر والامر سيستغرق شهر ونصف حتي تاتي قطع الغيار.
وتكرما من المهندس ابلغني انه سيراسل المانيا للحصول على موافقة الشركة لتحمل كل او جزء من التكلفة لان عدد كيلومترات السيارة اقل من 100 الف كيلو وان السيارة يتم عمل الصيانة لها فى المراكز المعتمدة لمرسيدس فقط.
وبالطبع جاء رد المانيا شفيا ان على العميل تحمل التكلفة.
اخذت السيارة واتجهت الى مركز الصيانة بمنطقة فم الخليج فتم علاج العيب خلال يوم بمبلغ 257 جنيه مصري فقط لا غير ودون التعليق على وجود ايه عيوب، رغم حرصي على ابلاغ المهندس المسؤول عن كافة التفاصيل سالفة الذكر.

وبعد يومين من هذه الحادثة، ظهر نفس العيب فى سيارة اخرى مرسيدس C180 موديل 2009
وقد اتجهت هذه المرة الى مركز الصيانة فم الخليج والذى اثق فى كفاءة مهندسيه عن مركز القطامية، غير انهم رفضوا استلام السيارة بدعوى وجود ضغط على الورشة، ولابد من حجز موعد.
وقد تفاهمت مع المسؤولين هناك بان هناك شئ اسمه طوارئ غير ان الرد كان انه لابد من حجز موعد سابق.
وبعد معاناة حصلت على موعد بعد اسبوع من ذلك اليوم.

وسؤالى لحضراتكم اذا كان هذا هو التعامل فى واحد من افضل توكيلات السيارات فى مصر فما هو الحل ؟

انا الان افكر جديا فى بيع السيارتين واستبدالهم بسارات بنفس المستوى ولكن بخدمة افضل فهل من مقترحات فى هذا الخصوص ؟

والسؤال الآخر كيف لى ان اتأكد من وصولى شكوايا الى مرسيدس المانيا ؟

مع الشكر


Editors response:
Dear Mr. Mekki,

it is indeed a very unlucky situation and disturbing experience which you had to go through at the official Mercedes Benz service center. As a matter of fact we have been hearing about several quality issues inside the different Mercedes Benz facilities (both automotive- as well as feeding-related) in Egypt.

Since you are not satisfied with the service at Mercedes Benz it is surely a wise and understandable decision to sell your B-Class and C-Class and move to another premium car manufacturer. In this case I recommend to move to BMW Egypt / Bavarian Auto Group, as they have been offering some exceptional customers service and showed some great deal of respect to customers recently.

In addition to that the Bavarian Auto Group has been showing also lots of respect to the professional motoring and automotive media in Egypt, which at the end is in the benefit of the Egyptian consumer and their existing as well as potential clients.

Check out their trade-in possibilities for new BMW cars as well as their certified BMW Premium Selection (BPS) for used BMW cars.

As for sending your complaint to Germany, kindly send us your complaint in English language including all the important information and documents about the chassis number, engine number, spare parts needed, etc.

We will then make sure that your complaints gets to right person at the Mercedes Benz headquarter in Stuttgart (Germany).

Kind regards,
Editor



* * * * * * * * * * * * * * * * * * *

Saleh Mahmoud from cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt - VW Jetta (Readers letter)

Dear Sir,
Good Day... My car is brand new a car model 2010 with 18965 kilo meters only; once it stopped working for no reason I transferred it to the service center Egyptian automotive and trading company (EATC) as importer of the car obour branch .

They told me probably it’s a control unit in the gear box .

And they said they will get back to Germany to check the error and the spare part needed and how this will be fixed and get back to me. Tell now they didn’t reply and I don’t know what is the exact error and how this situation is going to be fixed and handled.

No way that this error is a usage error obviously it’s a manufacturing defect that the company have to carry it itself cause I found out its not only my car which have this defect a lot of jeta with same model 2010 and with same kilo meters .

Your quick reply and help is needed and appreciated.

I can’t imagine that I purchased a car with a well known brand like Volkswagen and after I found myself facing a manufacturing defect.




* * * * * * * * * * * * * * * * * * *

Yara Farouk Shousha from Cairo - Egypt wrote:
Subject: Wrong engine number in KIA registration papers (Readers letter)

Dear Sir,

I bought a KIA Cerato 2010 model three years ago from "Arabiat Trading".

It was licenced for three years at the Gezira Traffic department. Last week i went to renew it and i discovered that the engine number is not the same as in all the papers, but the chassis number is correct.

The actual number is 276167, but the one in all papers and in my licence is 649967. I now need a correction to be able to renew my car licence.

I contacted Mr Salah Galal in Abu Rawash who strangely advised me to go to the customs authority in Alexandria !!!

I tried to phone Mr Mohamad Sadeq on his mobile, who later accused me several times of being incorrect and that i should go to Gezira Traffic department and 'do as i did 3 years ago' to get it done !

When I got really upset and told him since I am accused I can accuse you "Kia" as well of giving me wrong papers on purpose.

So he got very upset and said that he's not supposed to listen to me in the first place and that my problem is with the Gezira Traffic Department.

In the customs paper 'bayan of gamarek' there is an engine number close to mine 276176 but with another chassis number.

What shall I do now ?


Editors response:
Dear Yara,
we will forward your complaint to KIA Motors Egypt, and I am sure they will assist and solve your problem quickly as they have done with previous complaints we sent them.
Keep us updated after 3 days to inform us how everything was solved.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Gamal Hammad from Giza - Egypt wrote:
Subject: Complaint number SIX concerning brand-new Volkswagen Jetta 2012 (Readers letter)

Dear Mr. Mohamed,

I’m writing you again to update you and complain of the terrible experience I’m facing with the VW importer in Egypt, Egyptian Automotive Trading Company (EATC).

Reference to reply from Mr. Medhat Ismil VW sales and marketing director and your huge effort you do with EATC representative I would like to clarified some points:

1-On 12.9.2012 I directed to Mr. Medhat Isamil office to solve the whole issue with him.

2-During the meeting he invite Eng. Hany Attia (EATC) after sales group director.

3-EATC representative admit that the car have a problem the problem solved in coordination with Germany the mother company.

4-On 19.9.2012 after one week the car return to its normal defect and didn't switch one during morning.

5-On 22.9.2012 the car didn't switch on during morning and it stop suddenly during we are in the street and didn't need to start on again.

6-I called Mr. Medhat Ismail to inform him about the issue as per our agreement in his office.

7-I believe that there is no room for any future negotiations with EATC especially that Mr. Medhat Ismail promise that in case that the car does the same error again within 3 months we should return the car back with.

8-Worth to mention that I contacted VW Germany and they replied to me that EATC is the responsible about such issue and they can't support customer’s complaints all over the world.

9-I need your assistance to solve such issue with EATC as i can't believe in any person again inside such agent after many confirmations that the car fixed and its working regular.

10-Finally I would like to thank you for the huge effort you do to solve such kind of problems , where it should be the role of EATC representative.

Awaiting your advice.
Gamal Fathy Hammad.
23.9.2012



* * * * * * * * * * * * * * * * * * *

Ahmed Mediat from Cairo - Egypt wrote:
Subject: Honda Civic Vs Volkswagen Golf (Readers letter)

Dear Mr. Sheta,

I am looking forward to purchasing a new car with a budget of EGP 170,000 - 180,000.

My choices were mainly about reliability and VERY low running costs, so i want you to help me out shoud i go for the VW Golf or the Honda Civic?



* * * * * * * * * * * * * * * * * * *

Ahmed Tantawy from cairo - EGYPT wrote:
Subject: Evaluation - Nissan El Sab3 Service center Maadi (Readers letter)

Company: Nissan
Service center: el sab3 - el maadi
Country: Egypt
City: Cairo

Company Rating: Very Good
Service Rating: Very Good
Sales Rating: Excellent

Comment:they are excellent in terms of every thing.



* * * * * * * * * * * * * * * * * * *

Mohamed Fawzi Diab - محمد from 15th of May City - مايو - Cairo wrote:
Subject: Complaint KIA Egypt - Carens 2011 (Readers letter)

الساده الافاضل مسؤلى شركه كيا بعد التحيه كان عندى مشكله فى عربيه كارينز موديل 2011 ظهرت رجرجه بالعربيه عند الطلوع بالعربيه على الغيار الاول وعندما ذهبت لصيانه الالف الاولى توجهت بشكوى للمهندس فقال لى ان جسم العربيه ثقيل على الموتور ولسه فى البدايه وكان ذلك فى المركز الخاص بكم بمصر الجديده وزادت الشكوى عند 20 الف فاشتكيت بفرع ابو رواش عند عمل صيانه ال20 فاكد المهندس عدم وجود عيب فطلبت منه تجريب العربيه معه لان العربيه بترجرج بشده مع المطبات وممكن تفصل وظهر العيب معه مما ياكد كلامى واعتقد كان اسمه مهندس اشرف ثم اخرج لى كبير الفنين بالورشه الذى اكد ان ذلك عيب سواقهوقام باقناعى بذلك ولو ظهر تانى تعالى واحنا معاك ثم فى صيانه 40 الف ذهبت لفرع القطاميه لان ابو رواش مزدحم وعندما ابلغتهم بنفس الشكوى قال لى المهندس المسؤل ان العربيه عايزه طقم دبرياج وان ذلك خارج الضمان ومستر دبرياج وانى خارج الضمان لانى غيرت زيت وفلتر خارج الضمان مع انى تم تغيرهم باحد مراكزكم وليس الوكيل وتم تغريمى طقم الدبرياج بالكامل حوالى 1750 والذى يشمل مصنعيات فقط حوالى 500 جنيه وللاسف نظرا لمشغولياتى تعاملت مع الموقف ودفعت لاكن مستاء جدا وارجو ارسال ميل المركز الرئيسى بكوريا للشكوى لان حرام اتحمل حاجه زى دى وانا بالضمااان ومامعنى انى غيرت زيت وفلتر اكون خارج الضمان هل هذا قانونى ام ان لابد ان يكون الانسان مشاكس ويشتكى ويعمل مشكله حتى يحصل على حقه بمركز محترم مثلكم ارجو توجيهى للخطوات الصحيحه لاسترداد حقى وحسبى الله ونعم الوكيل فى من يعملون بالشركه لصالح الوكيل ويلغون تماما ضمائرهم رقم العربيه 476 ص س ي رقم شاسيه 7347092 وشكراا هذه صوره من الشكوى المرسله الى شركه كياا وارجو من سيادتكم مساعدتى فى حل المشكله حيث انى اشعر بظلم كبير واحتفظ بقطع الغيار وليس عندى مانع ان اذهب به لاى جهه لتحديد ما اذا كان عيب صناعه او عيب استخدام وشكرا لتعاونكم وجعلكم الله عونا لنا


* * * * * * * * * * * * * * * * * * *

Moataz Ahmed - معتز احم from cairo - egypt wrote:
Subject: Used car - budget 80-100.000 LE (Readers letter)

كنت امتلك سيارة أودى 80 موديل 1994 حتى قمت ببيعها عام 2010 علما بان عداد الكيلومتر عند بيعها 168000 كم حالتها جيدة جدا شبة شاذة دهان المصنع بالكامل برة وجوة ماعدا البجانب الايسر فقط
ومنذ ذلك الحين لا اعلم اية سيارة يمكن ان اقتنيها مرة اخرى
حدودى الماديو من 80-100 ما هو المناسب حيث اننى افضل المانيوال



* * * * * * * * * * * * * * * * * * *

Mohamed Adel from Cairo - Egypt wrote:
Subject: Horrible experience with Hyundai Ghabbour & Hyundai Sonata (Readers letter)

Dear Editor,

I’m writing you again to update you and complain of the terrible experience I’m facing with Hyundai Ghabbour Auto.

As you know we have had a problem with our newly purchased Hyundai Sonata (2010 but purchased in 2012) since day 1, we have been to different service centers for more than 10 times during the last 7 months with no resolution so far to the major complaints (instability and extremely poor handling of the vehicle, rough & bumpy suspension drive) in addition to the numerous minor complaints (all reported to the service centers).

Last Monday, the 3rd of September, when I reached the limits of my patience with the terrible service center, I went to the head office insisting on meeting Mr. Nader Ghabbour with the intent of returning the car and having full refund of the money I paid and the vehicle registration fees.

I was then introduced to Mr. Ahmed Abdelghany who identified himself as the Customer Satisfaction VP, he seemed very supporting & understanding to our problem at the beginning, which we explained in detail during a one hour meeting.

He then validated the info we provided through the service center logbooks (start date of complaint which was only ONE or TWO days after receiving the vehicle, our many visits all for the same complaint without a proper solution).

He then 'expressed' his 'surprise' & 'frustration' that the service center had failed to resolve our problem, also that they had changed many parts (tyres, shock absorbers & brake discs), adjusted the wheel alignment & balance several times (to the extent that once they were adjusted twice in the same day at 2 different service centers) without proper investigation of the cause.

Another thing he condemned was that the service center always refused to provide us with a written report of any changes or adjustments done on the vehicle, claiming that this is the company policy for in guarantee vehicles, which Mr. Ahmed said is not true, rather a violation of the process.

After many promises & reassurances that the issue will be dealt with personally by him, we agreed with Mr. Ahmed that we will leave the car to be fully checked one last time and that a full report will be provided.

We received a call yesterday, 11th of September that the car was ready along with the full report and we should pick it up. But when I went they told me that there was no report as it was against company policy to issue a report for a car if it is in good condition.


At that moment I REFUSED to receive the car without the report as agreed and chose to leave the car in the service center.

We are now seeking your support to raise the issue with Hyundai Korea as the mother company and ultimately responsible for all agents & vehicles worldwide, especially in the case of foreign assembled vehicles (this Sonata is assembled in Egypt) which would surely have a huge NEGATIVE impact on the mother company’s image.

Also the tremendously poor customer support being shown by Ghabbour Auto towards customers, even those who have purchased the higher echelon of Hyundai vehicles as in our case, to the extent that Mr. Ahmed, the Customer Satisfaction VP would meanwhile NOT ANSWER my calls even once during the period the car was being checked (which took longer than agreed) and instead would always have someone from his office call us back later.

I am now starting to believe that the Hyundai Sonata we bought either fell from a trailer or that the Hyundai's assembly factory in Cairo has some serious quality issues. In addition to that I feel that Ghabbour is not capable of handling the customer's complaints and problems in a professional and serious way.

What I’m asking now is a complete, specialized & professional check of all functionalities of the vehicle, stressing on stability & handling, to make sure that the vehicle’s performance is on par with Hyundai Korea specs & standards, with a full report provided that can give me assurance that my life and that of my family is safe in this vehicle.

Otherwise or incase the car is defected in any way, I’m requesting a replacement vehicle or a full refund of the purchase price, registration fees & proper compensation for the time, effort & emotional disruption caused.

Thank you again for your time & continuous support.

Mohamed Adel



Editors response:
Dear Mr. Adel,

I am really surprised that Hyundai Egypt Ghabbour was not able to fix your car until now, and I am even more surprised that they are not showing enough customer care although they used to be good in that during the past few months.

It is quite obvious that you should be entitled for a new car or the refund of the money, since Hyundai Ghabbour was not able to fix your car although you have been to their service center for more than 10 times now.

We will forward your complaint again to Hyundai Egypt Ghabbour and will ask them to solve your problems withing three working days.

If you and Hyundai Egypt Ghabbour still do not reach an agreement over the next 72 hours, then we will send your complaint to the Vice President of Hyundai Motor Corporation HMC in Seoul (Korea) and ask him to solve your problem bei either sending a technical team from Korea or exchange your car and refund you the money you paid.

Please get in touch with us after three working days again.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Kamel El-Bassiouny from Cairo - Egypt wrote:
Subject: Complaint Mercedes Benz (Readers letter)

اعمل في شركه للأستشارات الهندسيه تملك عدد 14 سياره مرسيدس موديلات 2010 و 2011 ( 2 اس 500, 1 اي 300, 3 اي 250 ,6 سي 250 , 2 سي 180 ) لللأستخدام الشخصي للأداره العليا
بعض هذه السيارات لاتزال في الضمان (3 سنوات ضمان ), و يتم عمل الصيانه الدوريه و الأصلاحات في شركه المعادي الهندسيه (مركز معتمد).
احد هذه السيارات (سي 250 )اضائت لمبه تشيك انجن فتم علي الفور ارسالها لمركز الصيانه بالمعادي و تم تشخيص السبب بأنه يجب تغيير الثرموستات و لكن نتيجه ان السياره لاتزال في الضمان فيجب الأنتظار 3 اسابيع لأرسال قطعه الغيار من المانيا !!
تم الأتصال بمركز الصيانه ف افادوا بأنها سياسه مرسيدس الجديده و بعض مهندسي المركز افاد بأنه يجب عدم أستخدام السياره و منهم من قال انه يمكن استخدامها حيث ان الثرموستات فاتح علي طول و لن يؤثر في السياره !!
أخيرا هل يعقل ان يتم ذلك في سيارات مرسيدس ؟
في حاله حدوث تأثير علي اجزاء اخري فمن المسئول ؟
هل من الطبيعي ايقاف السياره 3 اسابيع لمجرد ثرموستات ؟
هل من الطبيعي الا تحتفظ شركه مرسيدس بمخزون لقطع الغيار ؟
خالص الشكر لكم مع الأعتذار عن طول الوصف
كامل البسيوني
نائب العضو المنتدب للأداره العامه
جماعه المهندسين الأستشاريين


Editors response:
Dear Mr. El-Bassiouny,

of course it is highly unprofessional that such a minor (or even major) spare part would not be available at the service center of such a premium brand as Mercedes Benz.

In addition to that it is unacceptable that you park your 400.000-LE C250 for three weeks without getting a courtesy car, especially since your car is still in the warranty.

We will forward your complaint to Mercedes Benz Egypt and will ask them to solve your problem swiftly by getting this spare part from any other service center in Egypt or by importing it within 2 days through an courier or air-fright.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

mansour from hg[d.i - egypt wrote:
Subject: Complaint Nissan Egypt Modern Motors - أرحمونا من توكيل نيسان صنى (Readers letter)

أرحمونا من توكيل مودرن موتورز بأبو رواش نيسان صنى الكيلو 28 شوية حراميه بجد روحت أصلح عربيتى صنى 2009 الشكل الجديد من حادثه بسيطه جدا عايزين يبيعو لى قطع غيار صينى وتيوانى على أنها اصلى وبسعر 22 ألف جنيها ولما سألت بره على الأصلى لم يتعدى 6 ألاف جنيها اكثر من 14 ألف سرقه أرحمونا وجمعية حمايةة المستهلك فى مصر مش بتعمل أى حاجه لحد أرجوكم أرحمونا
سيارتى رقمها
218559 جيزه
رقم تليفونى 01113609534
كل إللى قرفان من التوكيل ده ينضم معانا فورا لمواجهته على أرض الواقع



* * * * * * * * * * * * * * * * * * *

Iman el Leissy from cairo - cairo wrote:
Subject: Change tyre - what tyre can I use? (Readers letter)

اريد تغيير كاوتش السيارة لدى سيارة ياريس الكاوتش القديم ماركة bridgestoneو هو غير متوفر الان فما هو النوع الاحسن و البديل له
و قد بحثت فى السوق يوجد الكورى و التركى و ماليزى و لا يوجد اليبانى
اريد النصيحة و لكم جزيل الشكر


Editors response:
I suggest you try one of the following brands:

Hankook, Michelin, Goodyear or Continental.

Make sure that your tires are not older than 6 months. Check the 4-digits number on the side-belt of the tire. If it says 1612 then this means the tire was produced in the 16th week of 2012. If it say 0509, then this means it was build in the 5th week of 2009.

Note that after 5 years a tire should not be used, even if it is a spare tire which never rolled on asphalt.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Bassem Mokhtar from Cairo - Egypt wrote:
Subject: Complaint Volvo Egypt Ezz El Arab - they parked my S60 for over 62 days now! (Readers letter)

Dear Mr. Sheta,

I am here by writing to your honorable website to express my worst nightmare!! I've received my 2012 volvo S60 on 5th June (total price in cash), and 5th July i had a minor accident (front right side) with a Hyundai accent on 15th May bridge, the damage was concerned with the front hood cover, front bumper, front headlight and because the bumper & front hood cover are made of fiber .. a metallic protection angle behind the bumper was deformed. I deposited the car at the dealer on that day, and for 62 days the repair has not started yet.

The situation today is:

1. my request for a courtesy car was refused.

2. since day#1 till today day#63 the missing part to start the repair is still missing, and the after-sales representative is telling me to wait for more month and half till the missing part is imported, my suggestion to ship by Fedex or DH or courier has been refused although the part is less than 10KG and fits into a normal Fedex box(i.e. i have to wait for > 1/3 of a year to repair a minor damage due to an accident in downtown).

3. The after-sales guy proposed on day#61 to let the local workshop manpower "try" to reshape the deformed metal angle and no guarantee that the performance or quality are maintained!!

I have escalated this to the CEM Customer Experience Management in Sweden on day#45, however still no feedback except a promise to contact me shortly, and they are looking deeply to my complain (15 days now!!)

I beg your kind support to help me in this messy situation that I regret such decision of buying such car!!!


Editors response:
Dear Mr. Mokhtar,

After the many complaints we have been receiving about Ezz El Arab and its service center from his other brand customers (Citroen, Jeep, Chrysler, Proton), I was expecting the same complaints to come from Volvo owners as well.

As a matter of fact it was just a matter of time until we received the first complaints from Volvo owners as well, and I have personally warned the managers at the Volvo headquarter and regional offices of such a risk, especially when the Volvo cars get older and start visiting the service center at Ezz El Arab.

We will forward your complaint to the regional Volvo offices in Dubai and Turkey and will make sure that you receive a courtesy immediately and that your problem would be solved shortly by importing the needed spare parts by courier through Ezz El Arab.

I also suggest that you demand from Volvo a compensation for the two month in which your Volvo was 'parked' at the Ezz El Arab service center, as you surely must have rented a car for those two months.

It is a shame and unacceptable that a company such as Ezz El Arab jeopardizes the reputation of Volvo and the confidence of the Volvo owners by such irresponsible behavior and poor customer service.

Regards,
Editor


Dear Mr. Mokhtar,
this is the official response we received today (08.09.2012) from the Volvo Middle East headquarter in Dubai after they have read the complaint in our reader's section:

''Dear Sheta,
Please respond to the customer that "as Volvo we have agreed with our importer that a courtesy car is extended to the customer with immediate effect, he can contact the importer, Mr. Bassem Ahmawy.
We also know the fact that the parts were in back order in Sweden but now in transport to Egypt.
Our apologies for the incident but as the Manufacturer and our importer, we will do our utmost efforts to support our customers in Egypt and we are sure of our partnership in Egypt."

Kind regards,
Y. Emre Karaer
Sales & Marketing Director
Volvo Car Middle East
Dubai - UAE




* * * * * * * * * * * * * * * * * * *

kareem Rwash from Cairo - Egypt wrote:
Subject: Skoda Octavia 2013 inquiry (Readers letter)

Dear Sir,
i\m planning to buy a new skoda fantasia 2013 & i'ld like to know your openion about the car & the after sale service & if it will change the look soon or nor ( same as done with the jetta )


Thx. in advance.



* * * * * * * * * * * * * * * * * * *

Bassel Dahy from Cairo - Egypt wrote:
Subject: Complaint NISSAN Motors Egypt - complaint on Radio Masr 88.7 (Go to article)

I called u Eng. Sheta on the radio about my Nissan care and I heard the guy that u guys called. Thanks a lot, but, he was lying. nissan never ever called me even ONCE to debait with me.
Here is my X complain that i sent u here and on ur page on Facebook
"Dear Sir,

I am Eng. Bassel Dahy. I have a huge complain against Nissan Motors. I am a nissan client since 2005. I bought 3 cars from Nissan in Dubai and in Egypt. I bought a Nissan sunny 2011 in Egypt and i had some problems with the car. Let me focus on the major problem. When i bought this car, it was working fine and i did my maintenance properly, but, before 10,000 km maintenance, i felt something wrong with the brakes. I told the company about it in the maintenance and they said they will fix it. After that, i still didn't feel the ABS breaks are fine. I told myself, I will tell them again in the 20,000 km maintenance. Before the 16,000km, i was driving the car on 6th of october bridge and suddenly the cars stopped. Normally in this situation, we hit brakes hard. I did BUT THE BRAKES DIDNT WORK. If i had normal brakes, it would have worked, I have an ABS, so, it should be braking better than normal brakes. IT DIDNT WORK AT ALL and the car didn't stop. The car stopped when i hit the car in front of me. I went to Nissan where I make my maintenance. I explained the problem and they refused to fix the car for me. As u can see, it is a new car. Such problem shouldn't exist. I went myself to the MAIN OFFICE of Nissan in Egypt to meet the Japanese manager and it ended up that i met another 2 egyptian guys working there. I completely forgot there position, but, i guess they are high position. He promised that he will check my problem and he will call me on Thursday or Saturday of last week. They didn't call me till now. I tried to call the maintenance branch here in Maadi, and they told me we will see and call u back. Also, they didn't and when i try to call them back, they don't answer my call. I started to get worried about my car. It is there for more than 2 weeks now. No one is helping me. I knew that no one from the main office went to the maintenance at all, and no one checked my car and no one is helping me.
I am sending u this message coz I heard u before on the Radio and u r receiving a lot of complains and doing a lot of big actions. Please sir, I need some help here. What should I do?!! Thanks a lot for reading my message.

21 June

Thanks a lot for your help.



* * * * * * * * * * * * * * * * * * *

Gamal Hammad from Giza - Egypt wrote:
Subject: Feedback for complaint concerning brand new Jetta 2012 (Readers letter)

Dear Mr. Sheta,

These is my third time to contact you and I’ve had the chance to reach you on RadioMasr in 22/8/2012 and discuss to yourself my complaint.

I have a serious and problematic technical issue with new Jetta model 2012 with counter 2,500 km , we purchased the car in 25 May 2012 and after that date by 1.5 months we discover suddenly that the car is not start on (switch on) from first time it may take from two to three times to start on the car.

Where we sent the car for service center to abo rawash branch on 6 July 2012 and the reception engineer said the car didn't show any error on the computer , after that visit by 2 weeks specifically on 27 July 2012 the car do the same error again.

Important to mentioned that for the second time we sent the car to service center in abo rawash branch from 27 July 2012 and we left the car for one week till 3 July 2012 and the response we get that the car is regular and you can receive the car and the surprise during receiving the car that the car is not starting on (switch on) from first time but these time the defect is shown while the reception engineer (Ahmed Haider)us while we are start on (switch on) the car and he called for Eng. Basem the responsible guy for the work shop , I can't understand what they do for whole week with the car what I get that they do nothing in the car and they request from me to leave the car to check it again , finally I informed that they changed the fuel filter , sparks and temperature sensor and the car now works regular.

On 10 August 2012 we received the car and it works regular for only 3 days , where the defect shown again on the car in 12 August 2012 and it start on after trying 2 times , worth to mentioned that I contact the service center and they send in 14 August 2012 one of its engineers with new fuel pump and changed under my home and the car works normally for 3 days and till now the car do the same error.

For the third time the service center send me today 23/8/2012 at 7.15 am another new technical engineer to check the car and checked with the computer and i didn’t get any response what the error or the defect.

Important to mentioned that we submit the car to abo rawash branch in 24 August 2012 and i informed the customer care person ( Mr. Ahmed Monier ) that the car is the responsibility of the agent and its still in the warranty period and i need to return the full value of the car.

Till date no one call me from the agent however i called them twice and the feedback is that the whole issue transferred to ( Mr. Medhat Ismail ) that supposed to reply at any time where I didn't know when he will reply and Mr. Medhat Isamil should know that the customer should see a kind of feedback and respect from a senior person like him in such company like EATC and till when i'll wait for his reply and what is my benefit of transfer my complaint to Mr. Medhat Ismail while no action took place till date in addition to these is the second time we leave the car almost for 2 weeks and the agent didn't provide us with a replacement car which is very strange and no one care to reply to my complaint which reflect the non-responsibility of any person to customer complaint.

I can't believe that I purchased a car from well-known manufacturer like VW and brand new car with such error and with EGP 198,000 and what is the advantage to purchase a well know brand like VW with a defect like that.

Accordingly I didn’t need the car anymore and i need to return the money back as its not normal or logic to purchase a brand new car and change all what I mentioned above of spare parts while the car counter 2,500 km and just pass 3 months from the date of purchasing the car.

Car Chassis number : WVWZZZ16ZCM115758.

Car Motor number : A66400.

Gamal Fathy Hammad

3-September-2012


Editors response:
Dear Mr. Hammad,
I am a little bit surprise that Mr. Medhat Ismail did not take any proper action yet, especially after we receive this 'promising' email from him:

From: Medhat Ismail
Sent: Monday, August 27, 2012 9:47 AM
To: 'Readersletter (Auto Arabia)'
Cc: 'Mohamed Sheta (Auto Arabia)'
Subject: RE: Readers Letter (AutoArabia.org & Radio Masr 88.7) - 23.08.2012 08:55 / Complaint VW Egypt - Problems Jetta 2012 model

Dear Sir,

We would like to thank you for sharing with us our customers complaints, we will give them our highest priority to fulfill their requirement and satisfaction.

Kind Regards
Medhat Ismail
VW Sales & Marketing Director


We will send him another reminder today (05.09.2012), and if you do not hear from VW Egypt by tomorrow then we will send your complaint to the upper management at Volkswagen headquarter in Germany.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hanaa from Cairo - Egypt wrote:
Subject: KIA Cerato or Hyundai Elantra? (Readers letter)

Dear Mr. Sheta
I'm comparing kia cerato and hyundai elantra
what is the best and what you prefer?
Thanks a lot
Hanaa



* * * * * * * * * * * * * * * * * * *

Ahmed Wasfi from Cairo - Egypt wrote:
Subject: Renault fluence Vs Hyundai elantra (Readers letter)

Dear Mohamed

I would like to know if you made drive test for the Hyundai Elantra yet. because I am really confused between Renault Fluence and Hyundai Elantra and I really appreciate your opinion. also I would like to know is Renault service in Egypt good and availability of spare parts and its resale value.


Editors response:
Dear Ahmed,

yes, we test-drove both cars.

And while we test-drove the Hyundai Elantra only for a very short-period, we had the chance to test-drive the Renault Fluence over a period of several weeks on the Egyptian roads.

The Renault Fluence is much more comfortable than the Hyundai Elantra and gives you a much more relaxed ride.

We test-drove the Fluence E3 Automatic version for 142,000 LE, which includes Upgraded interior , Folding Side Mirrors, Alloy Wheels, Renault Card Keyless Entry, Automatic AC, Blue tooth radio car kit and Chrome Inserts.

But I recommend you get the the Renault Fluence E3S version for 150,000 LE which has the same options like the above-mentioned E3, in additon to the Sun Roof and rear Parking Sensor. Especially the parking sensor is very important, as the rear view is not very clear when trying to park the Fluence backwards.

The Renault service has improved a lot recently, spare parts are available without any problems and the resale value of the Fluence is expected to be much better than the Megane.

I therefore recommend the Renault Fluence over the Elantra.

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Dr. Amira Ahmed from suez - egypt wrote:
Subject: my new defected car (Readers letter)

السلام عليكم
المهندس الكريم محمد شتا
أنا طبيبة امراض جلدية بالسويس اشتريت مند اقل من ثلاثة اشهر سيارة رينو لوجان جديدة كاملة مانوال تم ترخيصها بتاريخ 5/6/2012 و قد عملت 2300 كم فقط و الان و مند اسبوع فوجئت بارتفاع درجة الحرارة بالسيارة فاتصلت برينو و تم ايصالى بالمهندس الدى دلني ان اتوقف حتى تبرد السيارة لانظر بقربة الماء و التى وجدتها مليئة بالزيت فطلب لنا الونش الدى اخد السيارة لمركز المقطم حيث لم يستطع المهندسين تحديد سبب ما حدث و لكنا اثبتنافى وصل الاستلام ان القربة بها زيت و بعد الاتصال بهم بعد ثلاثة ايام ابلغونا انه تم تفكيك الموتور و تصويرة والبعث به الي الشركة بفرنسا و عمل الاصلاحات
و الان ابلغتهم انه ليس على ان اتحمل عيب تصنيع ادى الى " تفويت موتور " و ان من حقى ان احصل على سيارة جديدة و انى غير موافقة على ان يتم تغيير الموتور بما يتبعه تغيير شهادة البيانات و خفض سعر السيارة عند البيع و لكن كان رد مسؤول مركز خدمة العملاء ان تغيير السيارة امر غير وارد و ان عيوب الصناعة شئ وارد
اود ان اسال ما هى حقوقى في مثل هده الحالة و ما هى الاجراءات و المساعى التى توصلنى الى حقوقى
ولكم منا جزيل الشكر


Editors response:
Dear Dr. Amira,

We have not received any similar complaint before and we have not registered any official recall for the Renault Logan engine before.

We will forward your complaint to the management of Renault Egypt and will ask them for a statement and to find a solution for your problem.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Gamal Hammad from Cairo - Egypt wrote:
Subject: Feedback for complaint for brand new Volkswagen Jetta model 2012 (Readers letter)

Dear Mr. Sheta,

These is my third time to contact you and I’ve had the chance to reach you on RadioMasr in 22/8/2012 and discuss to yourself my complaint.

I have a serious and problematic technical issue with new Jetta model 2012 with counter 2,500 km , we purchased the car in 25 May 2012 and after that date by 1.5 months we discover suddenly that the car is not start on (switch on) from first time it may take from two to three times to start on the car.

Where we sent the car for service center to abo rawash branch on 6 July 2012 and the reception engineer said the car didn't show any error on the computer , after that visit by 2 weeks specifically on 27 July 2012 the car do the same error again.

Important to mentioned that for the second time we sent the car to service center in abo rawash branch from 27 July 2012 and we left the car for one week till 3 July 2012 and the response we get that the car is regular and you can receive the car and the surprise during receiving the car that the car is not starting on (switch on) from first time but these time the defect is shown while the reception engineer (Ahmed Haider)us while we are start on (switch on) the car and he called for Eng. Basem the responsible guy for the work shop , I can't understand what they do for whole week with the car what I get that they do nothing in the car and they request from me to leave the car to check it again , finally I informed that they changed the fuel filter , sparks and temperature sensor and the car now works regular.

On 10 August 2012 we received the car and it works regular for only 3 days , where the defect shown again on the car in 12 August 2012 and it start on after trying 2 times , worth to mentioned that I contact the service center and they send in 14 August 2012 one of its engineers with new fuel pump and changed under my home and the car works normally for 3 days and till now the car do the same error.

For the third time the service center send me today 23/8/2012 at 7.15 am another new technical engineer to check the car and checked with the computer and i didn’t get any response what the error or the defect.

Important to mentioned that we submit the car to abo rawash branch in 24 August 2012 and i informed the customer care person ( Mr. Ahmed Monier ) that the car is the responsibility of the agent and its still in the warranty period and i need to return the full value of the car.

Till date no one call me from the agent however i called them twice and the feedback is that the whole issue transferred to ( Mr. Medhat Ismail ) that supposed to reply at any time where I didn't know when he will reply and Mr. Medhat Isamil should know that the customer should see a kind of feedback and respect from a senior person like him in such company like EATC and till when i'll wait for his reply and what is my benefit of transfer my complaint to Mr. Medhat Ismail while no action took place till date in addition to these is the second time we leave the car almost for 2 weeks and the agent didn't provide us with a replacement car which is very strange and no one care to reply to my complaint which reflect the non-responsibility of any person to customer complaint.

I can't believe that I purchased a car from well-known manufacturer like VW and brand new car with such error and with EGP 198,000 and what is the advantage to purchase a well know brand like VW with a defect like that.

Accordingly I didn’t need the car anymore and i need to return the money back as its not normal or logic to purchase a brand new car and change all what I mentioned above of spare parts while the car counter 2,500 km and just pass 3 months from the date of purchasing the car.

Car Chassis number : WVWZZZ16ZCM115758.

Car Motor number : A66400.

Gamal Fathy Hammad

2-September-2012



* * * * * * * * * * * * * * * * * * *

Mahmoud from cairo - Egypt wrote:
Subject: Renault Logan vs. Speranza A516 (Readers letter)

أنا عاوز أشتري عربية جديدة وكنت في البداية محتار بين الفيرنا واللانوس و اللوجان و اسبيرنزا لكن لقيت الفيرنا صالونها ضيق جدا بالنسبة لطولي و الباقي مريح بس بعد ما لفيت علي معظم معارض السيارات كله نصحني بالاسبيرنزا أو اللوجان لكل مميزاته و عيوبه و سألت الناس اللي معاهم الاسبيرنزا و اللوجان كله بيشكر جدا في اخياره و بجد أنا بقيت محتار جدا و عاوز اخد قرار ....... أحب اقول ان انا مش هبيع عربيتي قبل 7 أو 8 سنين و أنا بسافر كل اسبوع مرة واحدة ....... وبجد انا عاوز اعرف مميزات العربيتين بس عاوز أعرف رأيك النهائي لأني بثق فيه جدا جدا جدا و لك مني جزيل الشكر و التقدير

Editors response:
Dear Mahmoud,

Thanks for your email and your confidence in my opinion.

I surely recommend the Renault Logan over the Speranza A516.

Regards,

Editor


* * * * * * * * * * * * * * * * * * *

Mohamed El Beheary - محمد from Cairo - Egypt wrote:
Subject: Catastrophy on Salah Salem road - كارثة انحناء طريق صلاح سالم الحالية (Readers letter)

السادة اوتو ارابيا المحترمين,

اود ان ابلغ عن منطقة كوارث و نزيف دم مستمر نتيجة حوادث السيارات و الواقعة عند اخر طريق صلاح سالم فى اتجاه ميدان العباسية و التى تتسبب فى فقدان قائدى السيارات للتحكم فى سياراتهم و القفز بها فوق الجزيرة الوسطى للشارع لتندفع السيارة طائرة لتصتدم بالسيارات بالجهة المقابلة و كانت سيارتى و اسرتى احد ضخايا هذه السيارات الطائرة و مازالت اوراق التأمين و اجراءات القضية لدى شركة رويال للتأمين حتى هذه اللحظة .
الجل المقترح لوقف او على الاقل منع طيران السيارات للجهة المفابلة كمايحدث يوميا و باستمرار هو بناء سور مصد خرسانى فى هذه المنطقة و الامر متروك اسلمه مسؤلية فى ؤقابكم لاثارته مع المسؤلين بالمرور و المحافظة و تفضلوا بقبول فائق الاحترام



* * * * * * * * * * * * * * * * * * *

Ahmed Said from Cairo - Egypt wrote:
Subject: Complaint Skoda Egypt Artoc Auto - Bad Skoda Fantasia 2012 and Bad Customer Service from Ghamra Service Center (Part-3) (Readers letter)

Dear Mr. Mohamed Sheta,

1-As per Many phone calls between Ghamar Service Center Manager and me during past few days, no action done on my car from 22-8-2012 till now.

2-As per my visit to Ghamra service center last week 22-8-2012, I do not have any official document from ARTOC AUTO stated that; my car get in and get out from Ghamra Service Center while they opened JOB (I singed on this JOB in 3 places) and they did not provide any document to me for my visit !!!

3- As I can not watch my car inside workshop, how do I know they worked on mentioned Problems of my car? I need official report from AROTC AUTO stated that they worked on mentioned problems of my car and provide me Report with their finding without paying any money from my side as the car is in warranty.

Inside the warranty from service book it does not mention that I have to pay money during warranty period for my mentioned problems.

Note:
When I was at Ghamra service center on 22-8-2012:

-They informed me they will show me my car reading of Wheel alignment on the device but they did not invite me to see it on the wheel alignment device!!!!

-They said; they did two time road tests for my car, but they did not take me during these road tests. They took me for road test on my 1st complain on Dec-2011 and provided me wheel alignment report for FREE!!!

4- Gentleman and friendly agreement between me and Ghamar Service Center Manager via many phone calls was Finally done on Monday 27-8-2012 around 5:50 PM to confirm that he will come to my home on 28-8-2012 3:00 PM to check ignition delay and make road test.

Based on that; I excused and took exception vacation from my work on Next day Tuesday 28-8-2012 to wait arrival of Ghamar Service Center Manager on 3:00 PM but he called me Around 2:25 PM to 2:54 (before few minutes from 3:00 PM) saying he can not come my home because he is waiting mail and management approval !!!

I am wondering why he did not tell me this obstacle on Monday 27-8-2012 not to interrupt my work on Tuesday 28-8-2012!!!

Note:
The reason to check car at home because car should be switched off from night till 3 :00 PM (next day) in hot weather (37- 40 degree) , moisture and under direct sunlight (from sunrise till 3:00 PM , 29-40 Degree) after then if I Switch ON engine, it switched ON after 3rd time. Once car switched ON, the problem disappears as it is strange problem and happens in summer starting from Juny-2012.

In last winter, I did not face this issue.

I appreciate your fast reply.

Regards
Ahmed Said
30-8-2012


Editors response:
Dear Mr. Said,
we will forward your complaint again to Skoda Egypt - Artoc Auto and follow-up with them and with you. Please keep us updated with your case.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Amr from Cairo - Egypt wrote:
Subject: Buying Subaru XV (Readers letter)

Hello Mr. Sheta,

I have a budget of 180-185 Thousand EGP

Very confused about which car to buy? Seeking your help to get me some advises:

1- Subaru in Egypt? I like the XV 4 x4 ? Shall i buy it or not? It is not a very popular car andI am afraid of the dealer and maintenance and spare parts.

2- Second choice is Nissan Qashqai ..but it appears as a very poor car ( in comparison to Kia Sportage)...what do you think?

What would you recommend for me?

Your help is highly appreciated,
Thanks

Amr Aboul-Khair


Editors response:
Dear Amr,

Subaru in general are good cars but we receive many complaints about the service of it's importer Abu Ghali.

The KIA Sportage is a very good choice, in case you opt for the highline versiion (210.000) with Electronic Stability Program. If your budget does not allow 210.000 LE , then go for the Nissan Qashqai.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Amir Alfy from Cairo - Hadaki Al Kobba wrote:
Subject: Complaint Nissan Egypt - Car accident with Nissan Qashqai (Readers letter)

الى المهندس/ محمد شتا
تحية طيبة وبعد
اسمى / امير الفى
انا امتلك سيارة نيسان قشقاى 2012 وقد حدث لى تصادم على طريق مصر اسكندرية الصحراوى مم ادى الى وفاة احد اصدقائى الحادث ادى الى انقلاب السيارة 4 مرات ومع هذا لم يعمل الايرباج ولم تعمل الفرامل abs
وكذلك ebd
وقد ذهبت الى مودرن موتور ايجبت بهذه الشكوى وكان الرد ليس لنا اى مسئولية عن هذا...........!!! الرجاء المتابعة من خلال المصنع السيارة مسئوليتهم
ولم ادخر وسعا ذهبت الى المصنع فى السادس من اكتوبر وتمت مقابلة مع المهندس احمد النمرسى المسئول فى المصنع وكان الرد انة واجب على ان احضر اليهم السيارة لاخذ بعض القراءت من كهاز الكمبيوتر الخاص بالسيارة وارسالها الى مقر الشركة بالخارج لمعرفة سبب عدم الفتح من عدمة لانهم فى الخارج هم الجهة الوحيدة التى لها الحق فى توضيح هذة الاسباب ....!!!
وبالتالى ذهبت الى جهاز حماية المستهلك وعند البدء فى عرض الشكوى وعرض صور السيارة ووجدت ان المسئول هناك قد شاهد السيارة من يومين اثناء معاينة سيارة اخرى موجودة بالمكان المشون بة سيارتى ووعد بلموضى فى الشكوى لكن بعد مرور الشهر الكريم وذلك لان اللجنة المسئولة عن الماينة لا تجتمع اثناء الشهر الكريم......!!!
كما قيل لى من مسئول الجهاز لا ترسل السيارة الى شركة نيسان الى بعد معاينة اللجنة وهذا حتى توجد جدية من الشركة
بعد ان يرسل الجهاز الشكوى الى الشركة ليكون الرد رسميا
ولقد عملت وضع لصور السيارة على موقع الفيس بوك الخاص بنيسان فى مصر وقد تم ازالتها وكذلك عمل اغلاق لى من موقعهم
ارجو من سيادتكم افادتى لمعرقة الطريقة المثلا لخذ حقى من الشركة



* * * * * * * * * * * * * * * * * * *

Khaled Gouda from Alexandria - Egypt wrote:
Subject: Buy a car - 150.000 LE (Readers letter)

Dear Sir,

I'm 42 years old, I have just sold my optra & would like to buy a used car model 2011-2012
I have about 150000 egp, I like the jetta 2011 high line very much, there is one costs 163000 egp with 26000 kms on it but I'm afraid as I heared about the gearbox problem, therefore I'm seeking your advice & if the Fantasia will be better for me or which type/model you suggest to me

Tks + rgds,
Khaled Gouda



* * * * * * * * * * * * * * * * * * *

Rania Ahmed from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour - Hyundai Verna (Readers letter)

Dear All
I am an Egyptian customer.

I own Hyundai Verna automatic model 2008I want to make a formal complaint in the Maintenance Division main Egypt located in Abu Rawash to agency owner Ghabbour, as when I go by car to a complaint by where they do not pull a good note that the car automatic and after waiting babysit hours I was told after they can I receive the car on the same day and when asked about the cost of principled Feature it 800 LE and I learned by chance from another engineer that It will cost about 10,000 Egyptian pounds to 18,000 Egyptian pounds because there may be a problem in the gear box valve,or that I may need total gear box replacement and by asking the branch manager he confirmed what the engeneer whom I met by chance said, and so i refused to do maintenance

I went to the mechanic he told me that there is no oil at all in the gear box and this is the cause of the problem and he took twenty pounds after putting three liters of oil in gear box

Please note that I've had maintenance very soon and I was given a bill from an authorized maintenance center located at Misr Petroleum station stating that they changed gear box oil and they have put6-liter oil , note that the car cannot tolerate more than 3 liters





* * * * * * * * * * * * * * * * * * *

Mohamed Salah ElDin from Giza - Egypt wrote:
Subject: Budget of 170KEGP for a new Car (Readers letter)

Dear Mr. Sheta

I currently have a budget of 170000 EGP for buying a new car (family car). What are the best choices available for me ? Thats the top value i can reach. Now i am driving a corolla 2007 (1600cc).

Thanks
Mohamed Salah



* * * * * * * * * * * * * * * * * * *

Ahmed Said from cairo - Egypt wrote:
Subject: Bad Skoda Fantasia 2012 and Bad Customer Service from Ghamra Service Center (Part-2) (Readers letter)

Dear Mr. Mohamed Sheta,

1-From day one on Dec-2011, I have problem in wheel alignment, car deviated to right and I went to ARTOC AUTO Ghamra main service center and wheel alignment device reading is okay ! They provided me a wheel alignment report for free at 1st time.

2-I went to ARTOC AUTO Ghamra main service center (car covers 13700 KM) on 22-8-2012 .
(I found bad customer service from customer service manager, shows me NON RESPECT as he told me :
"I need to tell you some words, you can make these words come IN from One EAR and Out from Other EAR") !!!!!.

3-They checked the wheel alignment and found nothing and reading is okay but they refused to provide me any report with their finding. They need me to pay money to provide me a wheel alignment report which costs 150 EGP while the car is under warranty and I have this issue from day one on Dec-2011.

4- I need wheel alignment report for my 2nd visit on 22-8-2012 as on 1st visit they provided it to me for free and during these 13700 KM; I am suffering from right deviation for steering wheel especially in Cairo-Alex Road.

5- I checked with my 2 friends who has fantasia 2011, they do not have this issue on Cairo-Alex road. I checked with a facebook colleague (Fantasia 2010) , he does not have this issue, he try his car in Cairo-Assuit Road and in Assuit-Dakhla Road For 1000Km and he does not feel any deviation to right..

6- Actual I need this wheel alignment report for free so they can prove they work on my car and I need to have Best Customer Service at Ghamra Main Service Center.


Regards
Ahmed Said
25-8-2012




* * * * * * * * * * * * * * * * * * *

Mohamed from MARUTIA - HARAM wrote:
Subject: Inquiry - Nissan Sunny 2013 (Readers letter)

I am planning to buy a new nissan sunny 2013 new shape. please advice i have old shape of sunny and frankly speaking i have no problem in this car except fuel consumpstion and tight saloon.

thanks in advance



* * * * * * * * * * * * * * * * * * *

Ahmed Said from Cairo - Egypt wrote:
Subject: Bad Skoda Fantasia 2012 and Bad Customer Service from Ghamra Service Center (Readers letter)

Dear Mr. Mohamed Shata,

When park fantasia 2012 under sunlight in summer, I have issue when i park the car under sunlight (from night to 3 PM) the march (ignition) did not work from 1st or 2nd time, it works after 3rd time or i should press on accelerator pedal,

If i park the car for 24 hours from night 12:00 AM till 12:00 AM next day, there is no problem in engine start. It starts from 1st time.

This issue only happened in summer starting from July-2012.

From Jan-2012 to June-2012 (During winter and spring), there is no problem in engine start.

This same issue is shown at Fantasia 2011 khaliji for one of my facebook colleagues.

I went to ARTOC AUTO Ghamra main service center on 22-8-2012 (I found bad customer service from customer service manager) they checked the car and found nothing and refused to provide me any report with their finding. They need money to provide me a report while the car is under warranty.

I need report for my visit on 22-8-2012.

They need me to leave the car but the problem should be happen under direct sunlight which is not available at workshop, so I suggested them to send me Skoda Emergency service car (equipped with tool) to check the issue under my home and they need me pay Money 120 EGP for Emergency service car to come my home while my car is under warranty and this is Skoda problem not my problem.

Regards
Ahmed Said
25-8-2012



* * * * * * * * * * * * * * * * * * *

Emad from Cairo - Egypt wrote:
Subject: KIA Rio Gulf specs from grey importer or KIA Rio Egyptian specs from Egyptian importer? (Readers letter)

Dear sir

Thank you very much for your fast reply

I will buy Kia Rio HB but I don't know to buy elkhaleji gulf specs or from the agent, because elkhaleji has more options?

Also what about the start engine is it useful or not ??


Editors response:
Dear Emad,

I usually always recommend the gulf specs because in 90% of the cases the gulf specs are much better than the Egyptian specs!

If the gulf-specs Rio has Electronic Stability Program ESP then go for it right away! Because gulf-specs differ from one Gulf country to another, e.g. specs in Saudi Arabia are different than the specs in UAE or Kuwait.

If the gulf-specs KIA Rio does not have ESP, then I suggest that you go to both KIA Egypt EIT /EIM and the gulf dealer, then make an exact list of the options (such as ABS, number of airbags, radio type, rain sensor, etc.) and then compare the prices !

After that go for the better deal, keeping in mind that you would need a stamped service book from your gulf cars importer (stamped by the dealer in Kuwait, Saudi Arabia, UAE, etc.) in order to guarantee the warranty and customer service in Egypt!

Best regads,
Editor


* * * * * * * * * * * * * * * * * * *

Yaser El Bahschawi - ياسر from Cairo - Egypt wrote:
Subject: Hyundai Elantra? Lancer? Optra? Sonic? محتاااار (Readers letter)

أستاذ محمد شتا .... بعد التحية
شكرا لسيادتكم فقد إتصلت بي هيونداي و كيا ... أنا الآن فى حيرة
أبحث عن سيارة مرتفعة عن الأرض ... شنطتها واسعة ... بها 2 إيرباج على الأقل و (إي بي إس) و (إي بي دي) للأمان و سعرها لا يتعدى 135 ألف أو 140 ألف بحد أقصى ... أقارن بين هيونداي إلنترا و كيا كارينز و (لانسر بومة) و أوبترا و سونيك .... و جميعهم أوتوماتيك... تعجبني أوبترا و سونيك لكن للأسف بدون أمان فرامل أو إيرباج .... أرجو النصيحة

عشان لازم أشتري خلاص
خالص الشكر

للعلم حجزت صني 2013 و هلغي الحجز مع إنها فيها كل المميزات لكن للأسف مش موجودة بضاعة جاهزة و مبيهتموش بأي رسائل على موقعهم و مش صادقين

ياسر البهواشي



* * * * * * * * * * * * * * * * * * *

Aladdin Mostafa from Giza - Egypt wrote:
Subject: Nissan Tiida? or Kia Cerato? Hyundai Accent? (Readers letter)

الاستاذ محمد شتا
شكرا لكل العملومات القيمة المقدمه
السؤال اننى كنت افارن بين اكثر من سيارة وهى كيا سيراتو سيدان و هيونداى اكسنت و نسيان تيداهاتش باك
واخيرا وقع الاختيار على نيسان مع العلم أنها الوحيدة الغير متوافرة حاليا بالسوق وفى انتظار الشحنة القادمة
مع او ضد الاختيار وشكرا


Editors response:
Dear Mr. Alaadin,

we test-drove all three cars recently. The Tiida Sedan has a very large trunk, and both the Tiida hatchback and sedan have lots of space in the back row.

The Hyundai Accent is also an interesting alternative which we test-drove in Korea recently, but we noticed some difference between the Accent offered in Egypt and the one we test-drove in Korea.

Now we are currently testing the KIA Cerato (Highline version) in Egypt for more than 6 weeks now, and I can surely recommend this car. The air-condition is one of the best we experienced in the hot Egyptian summer, the 17-inch wheels gives the car a sufficient stability and firm ride, the new alarm & security system is very practical and the KIA service (EIM / EIT) has improved a lot recently and the management, unlike other companies, is paying lots of attention to the media and the customers, which shows and indicates a good and promising customer and after sales service.

Therefore I currently definitely recommend the KIA Cerato over the Nissan Tiida and the Hyundai Accent.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Emad from Cairo - Egypt wrote:
Subject: Peugeot 308 (Readers letter)

Dear sir
Thank you for yor reply about Kia rio ,but please advise me about the Peugeot 308 I need to know the customer service &. Prices of spare parts if it is high or not & the quality of this car.


Editors response:
Peugeot Egypt has not been able to provide us with test-cars yet. Perhaps because they do not trust the quality of their cars to withstand our harsh testing procedures.

Their response to media inquiries and customer complaints is still quite slow, although I had expected much better performance after the recent change in management. That is why I recommended the KIA Rio.

The prices of spare parts are normal / slightly above average but we have received several complaints from their service centers in the past.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

omneya from alexandria - egypt wrote:
Subject: octavia vs jetta (Readers letter)

i want 2 buy a new car and i am in confusion between octavia fantasia and jetta 2012.... as i read i see that there is problem with vw service and also gear boxes....also i read that octavia will change its shape in 2013 although i asked abaza motors and they said they have octavia 2013 ... can u plz help me as i need 2 buy a car within a couple of days insh

Editors response:
Dear Omneya,

Abaza Motors probably lied to to you when he told you that he already has the current-shape 2013 model ! He will not get the current-shape 2013 Octavia A5 model before October or November, as most companies start assembling the 2012 not before September of each year!

The all-new 2013 Skoda Octavia A6 (new shape) will be introduced to Egypt in around February or March 2013 ! This will be a totally new shape! If you can wait till then, I suggest you go for the all-new Skoda Octavia A6.

The VW models are very good cars. The 2012 and 2013 Jetta models should not have any DSG problems anymore, besides the Jetta has the life-saving Electronic Stability Program (ESP).

So, I recommend either the 2012 VW Jetta or you wait for the all-new Skoda Octavia A6 early next year.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Emad Borayek from Cairo - Egypt wrote:
Subject: Peugoet 308 or Kia Rio HB? (Readers letter)

Dear sir,
Please advise me the best car within 150,000 budget as I'm thinking in Peugoet 308 or rio
Also what about the maintenance & price of spare parts of Peugoet ???
Waiting for urgent reply


Editors response:
Dear Emad,
we recently test-drove the KIA Rio and we can surely recommend this car. The customer service of KIA Egypt currently is also very good. In Germany they even called it 'the new VW Polo from KIA' as a reference to its high quality.
Regards,
Editor
Editor


* * * * * * * * * * * * * * * * * * *

wael omar from giza - egypt wrote:
Subject: Recommendation: 100.000 LE? Kia Carens? مطلوب استشارة (Readers letter)

اود شراء سيارة في حدود 100000 جنية برجاء ان تزودني باقتراحاتك
وما رايك بالسيارة الكيا كارينز عيوبها ومميزاتها
اشكرا جدا


Editors response:
Kia Carens is okay, but you should also pay some extra money and consider the Skoda Roomster.

* * * * * * * * * * * * * * * * * * *

Hatem Soliman from Giza - Egypt wrote:
Subject: Theft of my Daewoo Nubira (Readers letter)

السادة الافاضل / بعد التحيه
لقد تم سرقة سيارة زوج اختى يوم 15 اغسطس من امام المنزل فى حى شيراتون مصر الجديدة بعد الظهر و قد تم عمل محضر بذلك و كذلك عدد من الاجراءات الاخرى هل يمكن مساعدتنا فى هذا الامر؟
السيارة نوبيرا سوداء اللون - لوحة رقم : د ل و 765
شكرا لكم


Editors response:
Please post some pictures of your car on our Auto Arabia facebook group wall ! Maybe some of our group members have seen your car somewhere, as we publish frequently pictures of stolen there on our group wall.

* * * * * * * * * * * * * * * * * * *

Shady Yanni from Cairo - Egypt wrote:
Subject: Nissan X-Trail (Readers letter)

Dear Mohamed,

I would like to inquire about the Nissan X-Trail as I'am considering buying it, first, what do you think of car, and second, I have seen a new model in Lebanon, when do you expect Nissan will introduce this model in Egypt.

Regards,
Shady Yanni


Editors response:
Dear Shady,

we test-drove the Made-In-Egypt first generation Nissan X-Trail (internal code T30, build from 2001-2007, facelift in 2003) a long while ago, and it was not too bad. The one you saw in Lebanon was probably the second-generation Nissan X-Trail (T31) which has been introduced in 2007.

Only Egypt, Angola and South America are still assembling the first-generation. I doubt that the Nissan Motor Egypt will ever assemble the second-generation X-Trail as the third-generation X-Trail will probably be launched internationally in a few months.

We are planning to conduct another test-drive with the locally-assembled X-Trail soon in Egypt. Stay tuned for a comprehensive and updated review.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Gamal Fathy Hammad from Cairo - Egypt wrote:
Subject: VW Jetta 2012 Complaint (Readers letter)

Dear Mr. Sheta,

These is my second time to write to you and I’ve had the chance to reach you on RadioMasr yesterday 22/8/2012.

I have a serious and problematic technical issue with new Jetta model 2012 with counter 2,500 km , we purchased the car in 25 May 2012 and after that date by 1.5 months we discover suddenly that the car is not start on (switch on) from first time it may take from two to three times to start on the car.

Where we sent the car for service center to abo rawash branch on 6 July 2012 and the reception engineer said the car didn't show any error on the computer , after that visit by 2 weeks specifically on 27 July 2012 the car do the same error again.

Important to mentioned that for the second time we sent the car to service center in abo rawash branch from 27 July 2012 and we left the car for one week till 3 July 2012 and the response we get that the car is regular and you can receive the car and the surprise during receiving the car that the car is not starting on (switch on) from first time but these time the defect is shown while the reception engineer (Ahmed Haider)us while we are start on (switch on) the car and he called for Eng. Basem the responsible guy for the work shop , I can't understand what they do for whole week with the car what I get that they do nothing in the car and they request from me to leave the car to check it again , finally I informed that they changed the fuel filter , sparks and temperature sensor and the car now works regular.

On 10 August 2012 we received the car and it works regular for only 3 days , where the defect shown again on the car in 12 August 2012 and it start on after trying 2 times , worth to mentioned that I contact the service center and they send in 14 August 2012 one of its engineers with new fuel pump and changed under my home and the car works normally for 3 days and till now the car do the same error.

For the third time the service center send me today 23/8/2012 at 7.15 am another new technical engineer to check the car and checked with the computer and i didn’t get any response what the error or the defect.

I can't believe that I purchased a car from well-known manufacturer like VW and brand new car with such error and with EGP 198,000 and what is the advantage to purchase and well know brand like VW with a defect like that.

Accordingly I didn’t need the car anymore and i need to return the money back as its not normal or logic to purchase a brand new car and change all what I mentioned above of spare parts while the car counter 2,500 km and just pass 3 months from the date of purchasing the car.


Car Chassis number : WVWZZZ16ZCM115758.

Car Motor number : A66400.

Gamal Fathy Hammad


Editors response:
Dear Gamal,
I can fully understand that you want to return your car and get your money back, especially after this very poor customer service from Volkswagen Egypt.

Of course there is no sense in keeping an almost brand-new car for almost one week at the service center, just to return the car with the same malfunction. It seems that many service centers just keep the car at their center without doing anything, just to pretend to the customer that they have been working on the car.

We will forward your complaint to Volkswagen Egypt and if they do not solve your case then we will forward it to the Volkswagen headquarter in Germany.

Please call or sms us next Wednesday during our live radio show on Radio Masr 88.7 in order to update us and our listeners with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

amir alfy from cairo - egypt wrote:
Subject: Nissan Qashqai fatal crash - سيارة نيسان 2012 بدون كل حاجة (Go to article)

الى المهندس محمد شتا
تحية طيبة وبعد
انا امتلك سيارة نيسان قشقاى 2012 وقد حدث لى تصادم على طريق مصر اسكندرية الصحراوى مم ادى الى وفاة احد اصدقائى الحادث ادى الى افقلاب السيارة 4 مرات ومع هذا لم يعمل الايرباج ولم تعمل الفرامل abs
وكذلك ebd
وقد ذهبت الى مودرن موتور ايجبت بهذه الشكوى وكان الرد ليس لنا اى مسئولية عن هذا...........!!! الرجاء المتابعة من خلال المصنع السيارة مسئوليتهم
ولم ادخر وسعا ذهبت الى المصنع فى السادس من اكتوبر وتمت مقابلة مع المهندس احمد النمرسى المسئول فى المصنع وكان الرد انة واجب على ان احضر اليهم السيارة لاخذ بعض القراءت من كهاز الكمبيوتر الخاص بالسيارة وارسالها الى مقر الشركة بالخارج لمعرفة سبب عدم الفتح من عدمة لانهم فى الخارج هم الجهة الوحيدة التى لها الحق فى توضيح هذة الاسباب ....!!!
وبالتالى ذهبت الى جهاز حماية المستهلك وعند البدء فى عرض الشكوى وعرض صور السيارة ووجدت ان المسئول هناك قد شاهد السيارة من يومين اثناء معاينة سيارة اخرى موجودة بالمكان المشون بة سيارتى ووعد بلموضى فى الشكوى لكن بعد مرور الشهر الكريم وذلك لان اللجنة المسئولة عن الماينة لا تجتمع اثناء الشهر الكريم......!!!
كما قيل لى من مسئول الجهاز لا ترسل السيارة الى شركة نيسان الى بعد معاينة اللجنة وهذا حتى توجد جدية من الشركة
بعد ان يرسل الجهاز الشكوى الى الشركة ليكون الرد رسميا
ولقد عملت وضع لصور السيارة على موقع الفيس بوك الخاص بنيسان فى مصر وقد تم ازالتها وكذلك عمل اغلاق لى من موقعهم
ارجو من سيادتكم افادتى لمعرقة الطريقة المثلا لخذ حقى من الشركة


Editors response:
Dear Amir,

first of all we will send your complaint to Nissan Motors Egypt and Nissan Japan to make sure that this case is handled swiftly.

Please feel free to share the pictures of your crashed Nissan Qashqai on our Auto Arabia Facebook group and please also feel free to call us next Wednesday during our live radio program on Radio Masr 88.7 !

I hope that Nissan Japan and Nissan Egypt will learn from this serious car crash and start importing and selling Qashqai and Juke models with the life-saving Electronic Stability Program (ESP) instead of the other useless gadgets and options.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Tamer A. Fotouh from Ciro - Egyp wrote:
Subject: Skoda Octvaia - GPS navigation software (Readers letter)

Dear Sir,

I have bought Skoda Octavia Elegance 2010, with GPS feature which costs 2000 EGP more than normal model.
I have been chasing Artoc Auto for more than one year to provide me with the GPS maps and activation CD, but they keep postponing with all kinds of excuses.
Appreciate your help to suggest how I can get this CD ASAP, or if there is any other alternative.

Thank you and best regards,
Tamer A. Fotouh



* * * * * * * * * * * * * * * * * * *

Sherif Hamdy - شريف from cairo - ELMAADI wrote:
Subject: Recommendation: Nissan Sunny or Chevrolet Optra? استشارة (Readers letter)

الاستاذ الفاضل شتا
تحية طيبة بعد
ارجو مساعدتى بالمشورة حيث اننى ارغب فى شراء سيارة جديدة وافاضل بين نيسان صنى الجديدة والشيفورليه الاوبترا واريد ان اعرف ما الفرق بين الصنى الجديدة والقديمة وما هى عيوب كلا منهما وما هى عيوب الاوبترا
لك جزيل الشكر والامتنان



* * * * * * * * * * * * * * * * * * *

ahmad wagih from cairo - egypt wrote:
Subject: Comparison: VW Passat or Citroen C5? I need your help (Readers letter)

Dear Mr. Mohamed Sheta
i'm going to buy a new car, i was planning to buy the (VW PASSAT) but i read a lot of complaining about the agent so after searching i found (CITROEN C5) so plz give me your opinion about this choice and what do you know about its agent (EZZ EL ARAB) , the quality of maintainance , the availability of the spare parts


Editors response:
Dear Ahmed,
unfortunately I do not recommend Citroen cars in general in Egypt. We receive too many complaints from the Ezz El Arab company and its service centers for Jeep / Chryser, Proton, Volvo, Citroen and Great Wall.
I think the new 2012 and 2013 VW Passat and Jetta do not have so many problems like the older models, especially regarding the DSG transmission problems.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

mostafa pasha from cairo - egypt wrote:
Subject: Inquiry - Suzuki Vitara 2012 (Go to article)

i ask about suzuki grand vitara 3 doors 2012 regarding the stability and also the strength.
thanks


Editors response:
The Suzuki Vitara in general is a good car. Only problem is that the 3-doors Vitara is only available in Egypt with manual transmission and the other problem are the many complaints we receive from the Suzuki service center in Egypt.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Sweilam from Benha - Egypt wrote:
Subject: Comparison: KIA Sportage or Nissan Juke? (Go to article)

Dear Mr . Mohamed ,

I have about 160000 L.E . what do you suggest me to buy ? taking in your considration that I prefer KIA SPORTAG or Nissan JUKE ?

Thanking you in advance


Editors response:
Dear Ahmed,
We test-drove the Nissan Qashqai recently, and I think it would be the better choice, alongside the new Skoda Yeti.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

essam from cairo - cairo wrote:
Subject: Complaint Chevrolet Avea - عيب السياره الافيو (Go to article)

اشتريت سيارة افيو موديل2010 العداد26000وحسيت بنقر فى العافشه فزهبت الى متخصص للعافشة فقال لى ان ده عيب فى السيارة الافيو البطاحات لازم تتغير وبارات الدركسيون وسألت بعض راكبى السيارة الافيو قالو لى على نفس العيب ونصحونى بعدم الزهاب للتوكيل لان التوكيل هيشتغلنى ونصحونى بالاصلاح خارج التوكيل ماذا افعل


* * * * * * * * * * * * * * * * * * *

mohamed from cairo - cairo wrote:
Subject: Thanks ! My Speranza Tiggo problem is solved! (Readers letter)

ارسلت لكم شكوى بخصوص مركز صيانة سبيرانزا ابو رواش وقام المركز بالتواصل معى وحل المشكله لذا اتقدم اليكم بخالص الشكر والتقدير واشكرهم ايضا من خلالكم
كل عام وانتم بخير عيد سعيد



* * * * * * * * * * * * * * * * * * *

mohamed mamdouh from cairo - egypt wrote:
Subject: car comparison (Readers letter)

Dear all ,

first of all happy feast

i need your gentle advice to choose between Nissan tida or Honda city.

your early reply is highly appreciated

thanks
Mohamed Mamdouh


Editors response:
Dear Mohamed,
thanks, Happy feast to you too!
I would definitely go for the Nissan Tiida !
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Amr Mohamed from cairo - egypt wrote:
Subject: Complaint Opel Egypt / Mansour - Problems with my 2008 Opel Vectra (Readers letter)

Dear Mr Sheta,

My issue is about my 2008 opel vectra its 52,000 km .

I got a problem with the air condition ( it wasn’t work at all ) I went to Mansour service center at Nasr city they stated that the compressor is malfunction and should replaced. The engineer mentioned that he will call the company and ask for a discount because this is a defect in the car.

And he did and they replaced it and I paid (2000 pounds ) they told me this is the cost of the labor ( I didn’t take the statement for the working job they said that they must have it to send it to GM.

After a while I found a strange sound of the motor and the car is barely moves I went back to the service center they said that there is a problem with ac compressor (how come I’ve just replace it) they replied that last time they replace the vaporizer (المبخر) not the compressor (as they told last time) and I’ll get 50% discount because this is a defect but the car out of warranty (they mentioned that compressor is about 9,000 exclude labor and other.

I’ll be very thankful if you could help me


Editors response:
Dear Amr,

First of all, it is your right to get a invoice copy / job order copy of what has been done. It is very unprofessional and not correct that they tell you 'we can not give you the working job order because we have to send it to GM'.

Such irresponsible statements raise the doubt that nothing has been fixed with the car or that not all the part they claim to have changed were changed indeed.

We will forward your complaint to General Motors Egypt. I am sure they will get in touch with you soon. Please keep us updated with your case and feel free to call our weekly live radio show on Radio Masr 88.7 next week (every Wednesday 4-7pm) to update us with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Adel from Cairo - Egypt wrote:
Subject: Defected Hyundai Sonata (Readers letter)

Dear Auto Arabia,

First I'd like to thank you for your efforts and for getting Hyundai to finally start showing some interest in solving their problem with my car (before sending you the first time they were dodging us with multilple excuses).

I'm writing back to update you on my problem with my new Sonata (2010) that I purchased a few months back.

After several visits to the service center and changing some parts (tyres, shock absorbers, brake discs to be precise) the car still has the problem of unstability at speeds starting at 140km/hr, I still get the feeling that the car is uncontrollable.

Again, I went back to the service center unconvinced (I've had over 10 visits to them in the space of less than 6 months with no solution) and the car has now made almost 10,000 km even though I went to them before reaching the first 1000km.

The Engineer still insists the car is fine (which doesn't make any sense cos if it was fine he wouldn't have changed all the above mentioned cars free of charge in the warranty).

I requested a comparison test drive with another Sonata but he said he can't help, he then suggested we show the car to the 2nd line of support and I agreed, he said he will call me to arrange it, but hasn't so far, and also refuses to answer my calls.

Another troubling issue is that they refuse to give me any documents stating that the car has changed all these parts, and actually don't even give me a document that I brought the car in!! They say this is company policy!!

Below is the old mail I sent you for your reference.
Regards,
Mohamed


FROM: Mohamed Adel

Subject: Defected Hyundai Sonata

Email: xxxxxxxxxxxxxxxx

Phone: 0111xxxxxxxxxxxxx

Fax:

Mobile: 0111xxxxxxxx

City: Cairo

Company:

Profession:

Education:

IP Country:

Date/Time: 10.03.2012 12:34

Comment:



Dear Auto Arabia,



I recently bought a 2010 New Hyundai Sonata from Hyundai company in February 2012.



Upon receiving the car, I immediately noticed the car's handling and stability is terrible, very bumpy even in good roads, and can feel the car struggles to move in a straight line.



I called back in the morning of the next day and immediately went to the service center and reported the issue, and explained the situation, and engineer came out with me for a drive and he said all is fine, I refused his answer and asked for a complete checkup of the car's suspension system and tyres.



I then took the car after it stayed in the service for around 6 hours where they said a complete checkup and re-screwing of the suspension, their answer was the air pressure for the tyres was the problem (I had already checked that the day before) and there should be no problem.



Unsurprisingly the fault remained as is, so I went back and insisted for a fix, and I told them what I think is the tyres need to be changed since the car was parked for 2 years before they sold it to me, and they said they'll change it, but it's not in the warehouse now and they'll buy them and call me to come install them.



It's been around a month now and they keep saying the tyres are not ready yet, so I'm contacting you to help me find a way to get them to change my tyres, brake disks, brake pads, and all rubber parts of front and rear suspension (gelab).



I'm a regular listener to your weekly radio show Tuesday's on Radio Masr 88.7 and I would like to talk to you next Tuesday to explain the problem, I'll try to call u in the next episode.



Regards,

Mohamed



Editors response:
Dear Mohamed Adel,

of course it is unacceptable that the service center of Hyundai Egypt / Ghabbour refuses to give you an invoice or report of what has been done and fixed in the car.

From what you wrote, it seems that other suspension parts, including the alloy wheels, need to replaced with new parts.

We will forward your complaint to Hyundai Egypt Ghabbour and will ask them to provide you with another Sonata demo-car to make a comparison.

Please keep us updated with your case and feel free to call us during our live radio show on Radio Masr 88.7 next week (every Wednesday from 4-7pm).


* * * * * * * * * * * * * * * * * * *

ahmed karam from cairo - egypt wrote:
Subject: 2013 Mercedes A Class (Go to article)

i want to ask about the time that Mercedes is planing to launch the new Mercedes A-Class in egypt

Editors response:
Mercedes Egypt will probably launch the 2013 Mercedes A-Class around April 2013 in the Egyptian market.

* * * * * * * * * * * * * * * * * * *

Mohamed Fouad from Hadayek Al Ahram - Egypt wrote:
Subject: Warranty Problem with my Skoda Octavia A5 Fantasia (Readers letter)

I have purchased the Octavia Fantasia Car Since January 2011.

Since that time the front electric window motor has not been working.

I contacted Wahdan for car services, and till now they didn't want to give me the front window motor, although the car is still under warranty.



* * * * * * * * * * * * * * * * * * *

Mahmoud Hassan El Deeb from الجيزة - بولاق wrote:
Subject: Volkswagen Tiguan engine on fire (Go to article)

الاستاذ محمد شتا بعدالتحية ارجو من سيادتكم التكرم بمساعدتى فى مشكلة البطل فيها فولكس فى تاريخ شهر 7 2010 اشتريت سيارة تيجوان 4*4 وبعد 2500كيلوكنت مسافر واطفالى فوجدنا دخان كثيف يخرج من الموتور اتلمت المارة واطفو السيارة بالطفايات وفزع الاطفال وهم يصرخون ابلغت الوكيل وبعد الفحصاخبرنى انة سيرفع تقرير للادارة مصر ومن بعدها المانيا فطلبت سيارة لاقضى اعمالى فرفض بحجة الامر سهل واضيها واتصرف الكلام دة فى 27 فبربير 2012 فاتصلت كذا مرة لاعرف الاخبار فيرد مهندس مولر هانت وفى 8: 6: 2012 سافرت للعمرة وعدت فى 22:6:2012 فاتصلت فابلغونى تعالى واسلم العربية فسالت كان فيها اية قال غيرنا الموتور فقلت اذاى اشترى عربيية ب 258000والموتور يبوظ بعد 25000 وفولكس و4*4 والمانى واللة حرام على العموم انا عايز عربية بدلها او فلوسى فرفضو وان الحكم او القرار من المانيا بتغير الموتور فقط فراسلت المانيا فردت ان الموضوع سيادى للوكيل فقط انا فى المشكلة دى من 117يوم ارجوك استاذ محمد حل لى المشكلة دى


* * * * * * * * * * * * * * * * * * *

Gamal Fathy Hammad from Cairo - Egypt wrote:
Subject: Complaint VW Jetta 2012 Complaint (Readers letter)

Dear Mr. Mohamed,

I've a serious and problematic technical issue with new Jetta model 2012 with counter 2,500 km , we purchased the car on May 2012 and after that date by 1.5 month we discover suddenly that the car is not start on from first time it may take from two to three times to start on the car.

Where we sent the car for service center abo rawash from 1 month and the reception engineer said the car didn't show any error on the computer , after that visit with 2 weeks to the service center the car do the same defect again.

Important to mentioned that for the second time we sent the car to service center in abo rawash from 27 July 2012 and we left the car for one week till 3 July 2012 and the response we get that the car is regular and you can receive the car and the surprise during receiving the car that the car is not start on from first time but these time the defect is shown while the engineer with us while we are start on the car and I can't understand what they do for one week with the car what I get that they do nothing in the car and they request from me to leave the car to check it again and till date these is the second week while the car in the maintenance service and I'm following every day to know the situation of the car , finally I informed that they changed the fuel filter , sparks and temperature sensor and the car now works regular.

Another new surprise after receiving the car on 10th August 2012 , while we are starting the car yesterday 12th August 2012 again the car didn’t start on from the first time and it start after trying 2 times.

I can't believe that I purchased a car with EGP 198,000 and I can't drive it or enjoyed with it and what is the advantage to purchase and well know brand like VW with a defect like that.

Accordingly please advise.

The car with the name of Ms. Marwa Mohamed Azouz.

Chassis number : 115758

Motor number : A66400

Gamal Fathy Hammad.



* * * * * * * * * * * * * * * * * * *

Shady Yanni from Cairo - Egypt wrote:
Subject: Inquiry about Nissan X-Trail (Readers letter)

Dear Mohamed,

I would like to inquire about the Nissan X-Trail as I'am considering buying it, first, what do you think of car, and second, I have seen a new model in Lebanon, when do you expect Nissan will introduce this model in Egypt.

Regards,
Shady Yanni



* * * * * * * * * * * * * * * * * * *

Eng. El Fayoumi from cairo - Egypt wrote:
Subject: Inquiry: Skoda Egypt service quality & Octavia Fantasia reliability? (Readers letter)

Dear Sir
I'm suppose the receive my new Octavia fantasia on Sunday ,i have read some bad reviews about service center and spare parts unavailable ,i'm now seriously thinking to change and go step down to Elantra. my job need to travel a lot inside Egypt . i heard that elantra not very stable on the road ,what i care about the car is stability at high speed , less road noise , comfortable in high way ,
please advice as soon as you can

Best Regards



* * * * * * * * * * * * * * * * * * *

ahmed from cairo - Egypt wrote:
Subject: Inquiry: Renault Fluence (Readers letter)

Dear Editor

I have sent u before regarding buying a car in the range of 135000 ,but after reading ur reviews about the renault fluence , i started to think about it because this site is very good and trust worthy.

The only problem is that there is no single person that i asked about the fluence and recommended it. I need to know is there a problem in its airconditioning ,is the afshaa weak for the roads , Is the spare parts expensive, the renault key problem, the fetes problem.

Please help me as this site is the only trustworthy one for the customers



* * * * * * * * * * * * * * * * * * *

Ahmed Abdel Azim from Maadi Cairo - Egypt wrote:
Subject: Incident at El Aksa Cennter (authorized Skoda Egypt service center) (Readers letter)

Dear Mr. Mohamed,
I have a Skoda Octavia A4 manual 2009. I had a problem repairing gearbox since 6 months and same problem happened to me on last Tuesday.

I went to el aksa car repair center at zahraa elmaadi (supposedly an authorized skoda repair representative) I am dealing with since I bought the car they told me it is a bad use defect and I accepted.

I went to get my car yesterday I was surprised to know that my car made an accident at the center, sliding down a way at repair hall and they changed parts of the car front for new ones and I don't know what to do.

I didn't receive the car yet.


Editors response:
Dear Ahmed,
please send us some picture of your car and a detailed description of what was changed to 'readersletter (at) autoarabia.org, so that we can forward your complaint to the upper management of Skoda Egypt.

Depending on the damage, you should definitely be entitled for a compensation.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

mohamed ismail from cairo - cairo wrote:
Subject: Complaint Speranza Egypt - Service Center & Tiggo 1600 (Readers letter)

الساده الاعزاء كل عم وانتم بخير
ارسلت على موقعكم شكوى بخصوص مركز صيانة اسبيرانزا بابورواش واخذتم الموضوع بمحمل الاعتبار والجديه حيث قام المركز بلاتصال بى فى اليوم التالى مباشرة من خلال موظفه تدعى / رحاب من مكتب الاستاذ محمد ابو النور واعدت عليها الشكوى كامله واخبرتنى بانها سوف تراجع المركز وتحدد لى ميعاد لحل المشكله بعد حوالى نصف ساعه اخبرتنى انه لابد من الانتظار للغد لتحديد الميعاد لاسباب خاصه بالمركز وانتظرت اتصالها لمدة يومين بعدها ولكن شيئا لم يحدث وحاولت انا الاتصال بها وبالمركز لكن دون جدوى
اشكركم خالص الشكر والتقدير لما تبذلوه من جهد
الى حضراتكم نص رسالتى السابقه مره اخرى

1600 ذهبت الى المركز الرئيسى بتاريخ 29/08/2012 لاجراء صيانة 50 000 كيلو + شكوى من العفشه الاماميه والسنتر لوك واثناء استلام السياره ابلغونى ان السياره تحتاج الى تغير المساعد الامامى يمين + تيش دروكسيون شمال +كالون باب الشنطه.
ولكن هذه الاجزاء غير موجوده وعلى ذلك
انا مضطر لاستخدام السياره بمشكلة العفشه وهى تؤدى لعدم اتزان السياره اثناء المشى فضلا عن تاكل الكاوتش بلاضافه لعدم اغلاق باب .السياره الخلفى بسبب تلف الكالون .هل هذا يعقل يا حضرات
اعتذر للاطاله والسلام عليكم


Editors response:
Dear Mohamed,
we will forward your complaint to Speranza Egypt for the second time. Keep us posted with your case.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

mohamed from cairo - cairo wrote:
Subject: Complaint Speranza Egypt - Tiggo 1600 (Readers letter)

امتلك سياره اسبيرانزا تيجو 1600 ذهبت الى المركز الرئيسى بتاريخ 29/08/2012 لاجراء صيانة 50 000 كيلو + شكوى من العفشه الاماميه والسنتر لوك واثناء استلام السياره ابلغونى ان السياره تحتاج الى تغير المساعد الامامى يمين + تيش دروكسيون شمال +كالون باب الشنطه.
ولكن هذه الاجزاء غير موجوده وعلى ذلك
انا مضطر لاستخدام السياره بمشكلة العفشه وهى تؤدى لعدم اتزان السياره اثناء المشى فضلا عن تاكل الكاوتش بلاضافه لعدم اغلاق باب .السياره الخلفى بسبب تلف الكالون .هل هذا يعقل يا حضرات



* * * * * * * * * * * * * * * * * * *

ahmed from cairo - Egypt wrote:
Subject: Buying a new car - Seat Ibiza or Ford Fiesta (Readers letter)

Dear Sir
I have sent you since a week but received no answer.

I have a problem in choosing a car to buy within a budget of 135000 LE. I was thinking about the seat ibiza 2012 , ford fiesta or any other recommendations.

I really need ur help and going through the mails sent i have found that Renault Fluence is recommended a lot though many people are against the Renault brand.

Please i need a professional advice especially about the ibiza


Editors response:
Dear Ahmed,

we used to recommend the SEAT Ibiza and SEAT Leon a lot during the previous months and years.

Unfortunately a few months ago SEAT Egypt decided to take out the ESP from the Ibiza 2011 and 2012 models
in order to increase their profit margins. Therefore we do not recommend the Ibiza anymore. If your budget allows a SEAT Leon, then go for SEAT Leon as it still has ESP.

As for FORD, we do not recommend any cars from Ford Egypt / Fikry Group as I consider them currently one of the most unprofessional and most customer-unfriendly car companies in Egypt.

As for Renault, yes we have been recommending the Fluence a lot recently and that for many reason. First of all, the Fluence test-car which we tested over quite a long period gave us a positive impression about the car as it is quite comfortable and practical for Egyptian roads. The experience we had with the Fluence turned out to be much better than the experience we had with the old Megane.

So I recommend for you the Renault Megane. Alternatively you could have a look at the new Subaru Impreza or at the Skoda Fabia in case you prefer hatchback cars. Good luck !

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Adham from Giza - Haram wrote:
Subject: Recommendation: Renault Fluence or Skoda Octavia or Toyota Corolla (Readers letter)

من فضلك رد علىيا ضرورى انا ناوى ان شاء الله اشترى عربية فى خلال يومين وحضرتك كنت نصحتنى بالاوكتافيا او الفلوينس بس ممكن حضرتك تنصحنىى اكتر اى من العربيتين افضل من حيث الصيانة وقطع الغيار وامان السيارة والتكييف والعفشة وحضرتك كنت قلت ان الاوكتافيا هتتغير فى نصف ٢٠١٣ مع العلم انى كلمت التوكيل وباغنى ان الموجود هو موديل ٢٠١٣ ومعندهمش علم هيتغير شكلها امتى. ولماذا. استبعد التويوتا كورولا

Editors response:
If the sales-person at Skoda Egypt told you that the Octavia standing in his show-room is a 2013 model, then he is a liar giving you false information! For this information alone you should not buy the Octavia, because if this company is not honest with you even before you buy their car, then they will surely not be honest with you after you buy the car and need to do the service.

Therefore and because the Skoda Octavia shape will change beginning of next year, I suggest you go for the Renault Fluence!

As for the Toyota Corolla and the reputation of Toyota Egypt, I have already explained before why I currently do not recommend Toyota. You can read the reason in my previous posts and responses.

I am sure you will enjoy the Renault Fluence! Good luck!


* * * * * * * * * * * * * * * * * * *

Adham from Qiza - Haram wrote:
Subject: Inquiry - Skoda Octavia or Toyota Corolla? نصيحة ومقارنة (Readers letter)

انا اعايز اجيب عربية وبفكر مبين الاسكودا اوكتافيا والتويوتا كورولا ايهما تفضل من حيث العربية والصيانة وقطع الغيار وكنت سامع ان الاوكتافيا فيها مشاكل ومن فضلك الرد للضرورة ولو فى عربية افضل هتكون ايه انا حدودى ١٧٥٠٠٠

Editors response:
I personally would go either for Skoda Octavia, Renault Fluence or VW Jetta. Forget the Toyota Corolla.
Regards, Editor


* * * * * * * * * * * * * * * * * * *

Samir Boulos - سمير بول from cairo - egypt wrote:
Subject: Technical problems with my Nissan Sunny - عيب صناعة بالسيارة (Readers letter)

اشتريت سيارة نيسان صنى اتوماتيك و عند صيانة 1000 كيلو ابلغتهم بوجود بعد العيوب بالسيارة و بعد الصيانة و دفع التكاليف قمة باستلام السيارة مع وجود نفس العيوب من خلال مركز مودرن موتورز ابو رواش و عند صيانة ال 20000 الف كيلو ابلغتهم بوجود عيوب فى السيارة مثل ارتفاع معدل استهلاك الوقود بشكل غريب و وجود اصوات بموتور السيارة مع غربلة شديدة بالموتور و عيب فى الكلاكس و عند استلام السيارة طلب منى سدادتكاليف الصيانة و قمة بدفعها و بعد ذلك ابلغة بان السيارة لم يتم عمل اى شىء بها و انها تحتاج الى ضفيرة كهرباء كامله و ان هذا عيب تصنيع ارجو افادتى هل فى مثل هذه الحالة يقوموا باستبدال السيارة ام صيانتها فقط مع العلم انهم سوف يقوموا بفك السيارة بشكل كامل ارجو مساعدتى و شكرا"

Editors response:
Dear Mr. Samir,
we will forward your complaint to Nissan Motors Egypt and will follow up with them.
If you do not hear from them within 3-4 working days, then please feel free to call us during our live radio show on Radio Masr 88.7, every Wednesday from 1-3pm during Ramadan and from 4-7pm after Ramadan.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Abdel Fattah - محم� from giza - egypt wrote:
Subject: Chevrolet Optra 2012 - عايز رايك بامانة (Readers letter)

انا ناوى اشترى اوبترا زيرو 2012 اتوماتيك بمبلغ 103 الف جنيه عايز اعرف رايك فى العربية ؟
مع خاص الشكر


Editors response:
You asked for my honest opinion?

Well, I personally would not buy the 2012 Chevrolet Optra! Do not get blinded by the discounts which Mansour Chevrolet & General Motors Egypt are currrently offering in Egypt.

I would definitely buy a different car within your 103.0000LE budget.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hend Soleib from Cairo - Egypt wrote:
Subject: My BMW caught fire! (Readers letter)

Dear Editor,

My name is Hend Soleib. I am a customer of BMW Egypt (Bavarian Auto Group / BAG).

I am really shocked from BMW as one of the reputable auto manufacturers worldwide and I never ever expected that I would face such a horrible accident with my BMW, that should be one of the best when it comes to SAFETY ISSUES.

On Thursday July 12th, 2012, I had a big fire in my BMW 318i (2010 Model VM49882) for unknown reason, while my mother 77 years old was in it.

What happened is that I parked the car on a well-known and famous main street in Cairo and left my mother there waiting for me.

After less than 10 minutes people were screaming that the car is burning. I even have fallen down and crashed my knees and arms while I was running to save my mother, who hardly was able to get out of the car with the assist of the bystanders who were there.

I have immediately contacted BMW Egypt Katamyia branch, who came and dragged the car.

Sir, in addition to the very bad condition my mother and I were in, the unprofessional reaction of the customer care of the Branch Manager ( Eng. Ehab El Dur ) is really unbelievable and not acceptable by any means.

Mr. El Dur couldn't wait to check the car, on the contrary he started immediately to defend and assure that it is not a technical defect without even having a look to it !!!

He also refused to give me a courtesy car until they are done with the diagnoses which is of course is causing me a big loss and huge inconvenience as my life is totally stuck and I cannot even go to work!

Dear Editor, I am really , depressed and disappointed from BMW and do not think that this case should go like this specially that there are many cases in Egypt which had same accidents! However I prefer to wait until I receive your advise .


Your urgent reply will be highly appreciated

Best Regards

Hend Soleib



Editors response:
Dear Hend,

Unfortunately this is not the first such incident we hear about, as we received similar complaints about BMW Egypt and the Bavarian Auto Group in recent weeks and months.

The fact that the customer service manager refused to give you a courtesy is not customer-friendly at all and highly unprofessional.

Unfortunately we have been witnessing some strange ups and downs with many departments at BMW Egypt / Bavarian Auto Group recently, especially after the Muslim brotherhood candidate Mohammed Morsi won the recent presidential elections in Egypt.

In any case, we will forward your complaint to the BMW headquarter in Germany and ask them to follow your case closely and quickly. They should get in touch with you in less than 2 working days. Please update us when they call you or get in touch with you.

Please feel free to call us next week (Wednesday 1-3pm in Ramadan, 4-7pm after Ramadan) during our weekly live radio show on Radio Masr 88.7 to explain to us and our other 7 million listeners how your case has proceeded.

Keep us updated with your case.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed from Cairo - Egypt wrote:
Subject: Inquiry - Mazda 3 / Ford Fiesta (Readers letter)

Dear editor,
I want to buy a new car with a budget that does not exceed 135000.

I had a Mazda 3 2010 which was perfect . I'm looking for another Mazda but I was told , that there ain't any more sold so I though about the ford fiesta since I heard it performed very well in Europe, but I'm not sure about it here.

What is your recommendations for a car in this price range .... And whether ford fiesta is ok or not.

Thank you



* * * * * * * * * * * * * * * * * * *

Hassan from Cairo - Egypt wrote:
Subject: VW Passat DSG breakdown (Follow up) (Readers letter)

Dear Mr Sheta,

Regarding my last week's car issue that I posted further below, please allow me to post the following update on my case:

I got a call on Thursday (one day after my complaint here) to collect my car tomorrow (Friday 27th July).

Note that the previous day (Wednesday) I was told by the responsible VW engineer that the Mechatronic part did not yet arrive from Germany & it could take 10 more days.

I was asked to pay 50% of the labor work & nothing on the spare part itself. Apparently that was a mistake & upon asking them to re-check they cancelled the labor fees also so I ended up paying just my regular car service for the 70,000 km mark.

I was not given any paper document whatsoever from VW Egypt to mention what exactly was done/fixed/changed in the car.

I was not given any paper either in 2010 when the whole DSG was changed or in 2011 when the dual clutch was changed.

Actually, I have no idea what the work done was or even if it was a software update or a hardware change - especially that I was not given or shown the old spart part as the case usually is!

All I know now is that the DSG response is different from how it used to be normally before it broke down 3 weeks ago.

The shifting is more jerky now "AS IF" I am driving in "S" mode - especially in the stop/go traffic!

I was approached by VW customer care representative later on the day I collected my car offering to give me a ONE year warrante on the changed part, but when he knew that my 2 years car warrante had already expired, he changed his mind & told me "I cannot officially give you that, but let me see what I can do & get back to you."

As of today (Tuesday 31st July), he did not call back or answer my call last Saturday.

I thought I was automatically entitled to a 2 years warrante on any spart part changed at VW service irrelevant of the car's warrante itself - especially such a major part of the car as the DSG gearbox - which already had 3 major breakdowns since I purchased my car mid 2009.

I especially need such a warrante incase I sell my car to provide it to the next owner to be able to deal with VW Egypt without a lot of headache!

Thank you again,
Hassan Shaarawy
31-July-2012

---------- Start of previous post

Hassan Shaarawy from Cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt - VW Passat DSG Mechatronic (Readers letter)
Dear Mr Mohamed Sheta,

I have a VW Passat model 2009 with 1.4 TSI engine & the famous DSG-7 gearbox. I bought it on 27 May 2009 & registered it 4 days later on 31 May 2009. I have been having problems with my DSG ever since I can remember. Allow me to state the below timeline.

1) On 28 Jan 2010 (8 months old) & 17936 km on the odometer: Car starts normally while the gearbox does not engage any gear forward or reverse to move the car. I towed the car to service & I was told that a new DSG is required & it could take about 1 month. I asked for a replacement car & was told that none was available as they were all with other clients. I put pressure on the management team there & hence my car was fixed & I picked it up after 4 working days on 1 Feb 2010.

2) During Sep 2011 (2 years 3 months old) & 51061 km on the odometer: Car vibrates on low gear when starting from zero. It took me several visits to Abo Rawash service center & they made a few software updates which did not help much. Eventually after 2 months when the vibration greatly increased, they informed me that car requires a new clutch. I was asked to pay for its cost (around 13,000 LE plus labor costs) then they will send VW Germany about my goodwill reimbursement. I refused to pay anything in advance & insisted on getting the green light from Germany before fixing my car. A day or 2 later they called "congratulating" me that Germany accepted a 50% spare part reimbursement while I have to bear the full labor cost (another 2-3,000 LE). Obviously I did not accept that either. If I had a whole new gearbox just 1.5 years earlier, then why would I pay any cent in fixing a part of that gearbox now?! Customer care then said that they will re-send Germany my complete car history file. Allow me to add that I do all my car services ACCURATELY & ON TIME at the official VW service agent of Abo Rawash. I basically do everything at the service, be it mechanical work or paint jobs & that could be easily proved by reviewing my history file with them. Few days later, the customer care representative got back to me that Germany this time accepted 100% spare part reimbursement while the labor on me. I discussed that too with the management team & I ended up paying maybe one third of the labor fees or less (about 600 LE). I accepted that because I wanted to get the job done & collect my car back without any more fuss & lost time.

3) On 12 July 2012 (3 years 1 month old) & 70220 km on the odometer: On the desert highway to Alexandria during the day, suddenly the gearbox display in the dashboard started flashing all numbers from 1-7 & all the letters (P,R,S,D) & car lost power & it came to a halt in the middle of nowhere! I restarted the car but it was like my first incident 2 years ago, no gear engagement & the flashing is continuous (there was no flasing in 2010 incident). I towed the car back to VW Abo Rawash service on that day paying almost 1000 LE (since VW Egypt does not have their own tow truck). At service, their initial diagnosis was that a new Mechatronic unit is required - which according to them would cost about 25,000 LE. How could that happen after changing the whole DSG almost 2 years earlier & changing the dual clutch only 10 months earlier?! I was told it will take about 3 weeks for the car to get fixed. I have no idea why it takes so long. I was told that the Mechatronic specifically is never in stock as it must be ordered from Germany using my specific car VIN number & that takes time. I asked what about my goodwill as I am a regular customer since I bought my car back in 2009. They said not to worry but without giving me any other details! As of today (25 July 2012), I am still getting the same reply. Spare part ordered but not yet received from Germany. When I asked why is it taking so long & is that because it is shipped by sea frieght instead of air cargo, I was specifically told by the customer care agent that the part is not in stock in Germany & that is why it takes time! Very strange to me! So I asked about a replacement car in the mean time. He replied that no car is available now. I will have to wait at least 10 more days for one! I asked about a specific date for the replacement car but I was denied one. I asked about a specific date for fixing car, but also I was not given any.

As a loyal VW Passat owner, I believe I am not treated as I should be. I had 3 major problems with my Passat's DSG. Everytime I have to bargain & argue to receive my basic rights. I am never offered or given a replacement car during the time it takes to fix my car. I have spent on servicing my car during its 3 years life time over 30,000 LE. If I had done my car servicing & paint jobs outside the agent service centers, I would have saved 75% of that amount, but I care for my car & would not mind paying some more to hopefully get a "better" service. I think VW Egypt is not appreciative of me as their loyal client. On the contrary I am being punished for having a VW car. I am now seriously considering to sell my car after fixing it & switching away from any VW model car in Egypt in the future. It is just not worth the hassle. I really appreciate your help on the matter so I do not switch away from such a good car brand - along with my big circle of friends & family.

Thank you,
Hassan Shaarawy
25-July-2012

Editors response:
Dear Hassan,

we will forward your complaint to Volkswagen Egypt today and will ask them to arrange a courtesy car for you today and will also ask them why a repair which usually should not take more than 4-5 working days is taking almost 3-4 weeks.

Please keep us updated with your case and update us if Volkswagen Egypt provided you with a courtesy car or not.

If we see no positive reaction from VW Egypt regarding your complaint then we will forward your complaint to Volkswagen Germany on Friday (27.7.2012).

Please feel free to call us next Wednesday during our live radio show on Radio Masr 88.7, from 1-3pm (Ramadan time)

Kind regards,
Editor

---------- End of previous post



* * * * * * * * * * * * * * * * * * *

Yasser Elbehwashy from Cairo - Egypt wrote:
Subject: Sunny 2013 (Readers letter)

Dear Mr Sheta,
Did you test Nissan Sunny 2013, and if yes what about it?
Thanks.


Editors response:
Dear Mr. Yasser,
unfortunately Nissan Motors Egypt was not able to provide us with a test-car yet. So we can't tell you yet if it is good or not.
If you can wait a little bit, then please wait until we test the 2013 Sunny. If you can't wait then I suggest you consider models from other competitors such as the KIA Rio, the Renault Logan, the KIA Cerato, the Hyundai Accent RB or the Renault Fluence.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed Medhat from Cairo - Egypt wrote:
Subject: Advice on New Car (Readers letter)

Dear All,

I am so confused about the choice of what car to buy.

I am looking for a reliable, durable and stable car that literally sips petrol as I drive around 200km per day (of which 130km highway).

My budget is EGP 150,000. And I was looking forward to buying a used 2011/2012 Golf. Yet after reading the reviews I was shocked and dissapointed.

I thoughout of the new Renault Megane but i previously owned the 2005 catastrophic car!

I also considered the Skoda Octavia yet I think its too old for my age (i am 26).

Please help me out and tell me your opinion about the Seat Leon and its reliability, and is it a DSG or a normal automatic gearbox?

Thanks in advance.


Editors response:
The Seat Leon is surely a very good car. We did not receive too many complaints about Seat or its DSG transmission. One of the reasons is probably the low sales numbers of SEAT in Egypt in general.

The Skoda Octavia is also a good car. The new Jetta and Golf 6 (and Golf 7 starting from September 2012) are also very good and even have ESP.

The current Renault Fluence is much better than the old 2005 Megane. We just conducted a long test-drive with the Fluence and our impression was quite positive. I suggest you ask for a test-drive with the Fluence.

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Noha Rabie from Cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt (Readers letter)

Dear Mr. Sheta,

I have sent you earlier about Jetta Car, I just want to clarify one important thing that I am not sending my complaint for asking for courtesy car as I don't need it and it could be saved to someone else who need it, but I am sending this letter to let other people be aware of problems about this car, and know if Volkswagen Germany are aware about the problems that we are facing with Volkswagen Egypt or not.

Thank you,
Noha Rabie



Editors response:
Dear Noha,

yes, Volkswagen Germany is aware of the DSG problem in Egypt and many actions have been taken in this regard.

Volkswagen Egypt has been improving slightly in dealing and solving customer's problems, but as we can see from your problem there is still room for improvement.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Noha Rabie from Cairo - Egypt wrote:
Subject: Complaint about Volkswagen Egypt (Readers letter)

Dear Mr. Sheta,

I have known recently about your website, and would like to thank you for what you offering through it,

I have a VW Jetta model 2011 with DSG gearbox, which I notice through reading the readers' letters that I am not the only one who is complaining about!!!!

Recently, I was facing the problem that the gearbox engages from 1st to 3rd to 5th and 7th gear and when I went to the service center, I was told that a new DSG is required, and as the car is still under the warranty period, they would cover having the expenses of having this new gearbox and I was told that it would two weeks for change without having a replacement car, and when I was asked the responsible engineer about it after 10 days, he told me not to ask about it before another week, so I have to pass almost a month without a replacement car…

Also, I knew through your website that is there was a recall for this car model, and it was my first time to know about it!!!!!

I really feel sorry for buying this car and do not advice anyone to have it, I don't know how a big name like VW in the car's industry are risking their brand name in Egypt like this with providing the Egyptian market with these models with such defaults…my brother has buying early this year a VW Passat model and I am really afraid that he would face these problems too…

Would highly appreciate your feedback,

Thank you,
Noha Rabie


Editors response:
Dear Noha,

there had been indeed several DSG-recalls for the various models from the Volkswagen Group, including 13 different models from Volkswagen, Audi, Skoda and SEAT.

Usually the repair or exchange of the DSG-transmission should not take more than 4-5 working days.
We will send you complaint to Volkswagen Egypt and I am sure that they will get in touch with you shortly.

Kindly keep us updated with your case.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hassan Shaarawy from Cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt - VW Passat DSG Mechatronic (Readers letter)

Dear Mr Mohamed Sheta,

I have a VW Passat model 2009 with 1.4 TSI engine & the famous DSG-7 gearbox. I bought it on 27 May 2009 & registered it 4 days later on 31 May 2009. I have been having problems with my DSG ever since I can remember. Allow me to state the below timeline.

1) On 28 Jan 2010 (8 months old) & 17936 km on the odometer: Car starts normally while the gearbox does not engage any gear forward or reverse to move the car. I towed the car to service & I was told that a new DSG is required & it could take about 1 month. I asked for a replacement car & was told that none was available as they were all with other clients. I put pressure on the management team there & hence my car was fixed & I picked it up after 4 working days on 1 Feb 2010.

2) During Sep 2011 (2 years 3 months old) & 51061 km on the odometer: Car vibrates on low gear when starting from zero. It took me several visits to Abo Rawash service center & they made a few software updates which did not help much. Eventually after 2 months when the vibration greatly increased, they informed me that car requires a new clutch. I was asked to pay for its cost (around 13,000 LE plus labor costs) then they will send VW Germany about my goodwill reimbursement. I refused to pay anything in advance & insisted on getting the green light from Germany before fixing my car. A day or 2 later they called "congratulating" me that Germany accepted a 50% spare part reimbursement while I have to bear the full labor cost (another 2-3,000 LE). Obviously I did not accept that either. If I had a whole new gearbox just 1.5 years earlier, then why would I pay any cent in fixing a part of that gearbox now?! Customer care then said that they will re-send Germany my complete car history file. Allow me to add that I do all my car services ACCURATELY & ON TIME at the official VW service agent of Abo Rawash. I basically do everything at the service, be it mechanical work or paint jobs & that could be easily proved by reviewing my history file with them. Few days later, the customer care representative got back to me that Germany this time accepted 100% spare part reimbursement while the labor on me. I discussed that too with the management team & I ended up paying maybe one third of the labor fees or less (about 600 LE). I accepted that because I wanted to get the job done & collect my car back without any more fuss & lost time.

3) On 12 July 2012 (3 years 1 month old) & 70220 km on the odometer: On the desert highway to Alexandria during the day, suddenly the gearbox display in the dashboard started flashing all numbers from 1-7 & all the letters (P,R,S,D) & car lost power & it came to a halt in the middle of nowhere! I restarted the car but it was like my first incident 2 years ago, no gear engagement & the flashing is continuous (there was no flasing in 2010 incident). I towed the car back to VW Abo Rawash service on that day paying almost 1000 LE (since VW Egypt does not have their own tow truck). At service, their initial diagnosis was that a new Mechatronic unit is required - which according to them would cost about 25,000 LE. How could that happen after changing the whole DSG almost 2 years earlier & changing the dual clutch only 10 months earlier?! I was told it will take about 3 weeks for the car to get fixed. I have no idea why it takes so long. I was told that the Mechatronic specifically is never in stock as it must be ordered from Germany using my specific car VIN number & that takes time. I asked what about my goodwill as I am a regular customer since I bought my car back in 2009. They said not to worry but without giving me any other details! As of today (25 July 2012), I am still getting the same reply. Spare part ordered but not yet received from Germany. When I asked why is it taking so long & is that because it is shipped by sea frieght instead of air cargo, I was specifically told by the customer care agent that the part is not in stock in Germany & that is why it takes time! Very strange to me! So I asked about a replacement car in the mean time. He replied that no car is available now. I will have to wait at least 10 more days for one! I asked about a specific date for the replacement car but I was denied one. I asked about a specific date for fixing car, but also I was not given any.

As a loyal VW Passat owner, I believe I am not treated as I should be. I had 3 major problems with my Passat's DSG. Everytime I have to bargain & argue to receive my basic rights. I am never offered or given a replacement car during the time it takes to fix my car. I have spent on servicing my car during its 3 years life time over 30,000 LE. If I had done my car servicing & paint jobs outside the agent service centers, I would have saved 75% of that amount, but I care for my car & would not mind paying some more to hopefully get a "better" service. I think VW Egypt is not appreciative of me as their loyal client. On the contrary I am being punished for having a VW car. I am now seriously considering to sell my car after fixing it & switching away from any VW model car in Egypt in the future. It is just not worth the hassle. I really appreciate your help on the matter so I do not switch away from such a good car brand - along with my big circle of friends & family.

Thank you,
Hassan Shaarawy
25-July-2012


Editors response:
Dear Hassan,

we will forward your complaint to Volkswagen Egypt today and will ask them to arrange a courtesy car for you today and will also ask them why a repair which usually should not take more than 4-5 working days is taking almost 3-4 weeks.

Please keep us updated with your case and update us if Volkswagen Egypt provided you with a courtesy car or not.

If we see no positive reaction from VW Egypt regarding your complaint then we will forward your complaint to Volkswagen Germany on Friday (27.7.2012).

Please feel free to call us next Wednesday during our live radio show on Radio Masr 88.7, from 1-3pm (Ramadan time)

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Yasser EL-behwashy from Cairo - Egypt wrote:
Subject: Chevrolet Sonic / Renault Fluence / KIA / Hyundai (Readers letter)

Dear Mr Mohamed Sheta
what about Chevrolet Sonic?
by the way kia , renault & Hyundai didn't contact me.

Thanks
Best wishes



* * * * * * * * * * * * * * * * * * *

Mamdouh Hanna from Cairo - Egypt wrote:
Subject: Toyota Corolla in Egypt (Readers letter)

Dear Mohamed Sheta,
In one of your replies to a reader you advised him to Forget the Corolla and do not even consider it. I was wondering what are the problems with this car and why do you have this negative opinion about it?

I take this opportunity to thank you for your valuable and informative web site and wish you and your loved ones a blessed Ramadan


Editors response:
Dear Mahmoud,

Thanks for your message and Happy Ramadan to you too.

We have received several complaints about Toyota Egypt recently and also noticed that Toyota Egypt has been broadcasting and using many misleading messages and media campaigns recently.

In addition to that, Toyota Egypt apparently needs to hide a few things from the professional and independent
motoring media, that is why they have not been able or willing to provide us with imported (such as the Corolla) or locally-assembled (such as the Toyota Fortuner) test-cars, while concentrating mainly on paid advertorials in the local newspapers and magazines for 'reviews' and so-called 'test-drives'.

A car company which needs to pay for advertorials in order to get 'positive' publicity and coverage for their cars, surely has a problems with its cars.

Those are the main reasons why we do not recommend Toyota cars and also do not recommend dealing or buying cars from Toyota Egypt until the management improves or gets replaced.

Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Sherif Helmy from Cairo - Egypt wrote:
Subject: Mitsubishi Lancer EX 2012 (Readers letter)

Dear Mr. Editor,

Just in case that you missed my question, please consider it as a gentle reminder.

Mitsubishi dealer - modern motors has recently announced EGP 15,000 discount on it's EX Lancer models 2012. The car has a new MIVEC 1.6 liter engine and they claim that the suspension has been enhanced. I hear that this model use to have lot of problems with the injection and carbrator.

My question is this a good car to buy or does it still have some technical problems. What do you rcommend?

Thanks,



Editors response:
Dear Sherif,
the Mitsubishi Lancer is a good car with a relatively good resale value.
I assume you mean 'Diamond Motors', not Modern Motors.
Fortunately we have not received any reader's letters or complaints regarding injection problems from the 2012 Mitsubishi Lance model yet.
I have not heard about any changes or enhancements for the 1.6 litre Mivec engine of the suspension, so I assume this is just a typical 'Egyptian' way of 'advertising' a new price-reduction.
The 2012 Lancer deal is surely an interesting bargain, but I suggest you also have a look at the new Subura Impreza and the Renault Fluence.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Rania Saied from cairo - egypt wrote:
Subject: Complaint General Motors Egypt - Mansour Chevrolet / شكوى من توكيل شيفورليه (Go to article)

ارجو مساعدتى فى ايجاد حل لمشكلتى

موديل السيارة : شيفورليه اوبترا 2011

رقم الشاسية : 65461

رقم الماتور: 7963871

رقم الرخصة : ه ب ي 823

تاريخ الشراء: 30/5/2011

الشكوى:

عدم الموافقه على اصلاح العيوب الناتجة عن سوء الصيانة وعيوب الصناعة

اولا من اول يوم قمت بشراء العربية وعند صيانة ال5000 ذهبت التوكيل فرع مدينة نصر رابعة العدوية وقمت بالابلاغ عن عدم اتزان الدركسيون وبالفعل الدركسيون كان معووج ناحية الشمال من يوم شرائي للعربية والشكوة الثانية كانت رائحة التكييف قاموا بتغيير فلتر هواء وقالو بخصوص الدركسيون انهم لا يملكوا الجهاز الخاص باعدال طارة الدركسيون ويجب الزهاب الى فرع الهرم وقال لي المهندس دية حاجة بسيطة ممكن تقومى باصلاحها فى اى مكان بالخارج سوف يقوم المكان بفك الطارة وربط المسمار الخاص بها

وقام بتغيير زيت وفلتر زيت وماء المبرد وقمت بدفع التكاليف الخاصة بالصيانة

ولم تنتهى عندى مشكله التكييف حتى الان وارئحه كريهة جدا وعند صيانة 15000 قمت بالذهاب للتوكيل وبلغت انا المشاكل فى المرة الاولى لم تنتهى ولم يقوم احد بالرد عليا بضمير وابلاغى بالعيوب الموجوة فى العربية وقمت لثانى مرة بدفع المبلغ المطلوب منى دون الاهتمام براحة العميل والاهتمام فقط بكيفية الحصول على اكبر قدر من المال



ويوم الثلاثاء قمت بالاتصال بخدمة العملاء وحجز صيانة يوم الخميس19/7/2012

وطلبت تغير التوكيل والذهاب لفرع المطار ياسين وبالفعل قمت بالذهاب والابلاغ عن رائحة التكييف للمرة الثالثة وعن سماع صوت دبدبة فى مقدمة العربية

وكان الرد عليا بخصوص التكييف محتاج تغيير فلتر وشرحت للمهندس اننى قمت بتغيرة قبل ذالك والمشكلة قائمة وعلية التحقق من اساس المشكلة كان الرد الفلتر هو المشكلة فقررت تغيير الفلتر

وبعد ذلك الساعة الثالثة عصرا يبلغونى بان العربية انتهت من الصيانة وممكن استلامها ودفع مبلغ 427 جنية وسالت عن مشكلة صوت الدبدة القادم من الامام كان الرد لم يستدل علي الشكوى والعربية سليمه

فقام اخى ( مهندس سيارات) طلب النزول الى الورشة لاثبات لهم عدم الامانة فى صيانة العربية فقاموا بالرفض

وعند الاسرار قاموا بانزاله و اتضح ان مشكلة صوت الدبدبة سببة المساعدين وبسبب اهمال التوكيل ادى الى ضرورة تغيير البطاحة

وعند السوال على تغيير هذة العيوب قاموا بابلاغنا انهم خارج التوكيل

خارج التوكيل ازاى وانا العربية ماشية فقط 21000 ومواظبة على الصيانة وبسبب اهمال مهندسين الصيانة وعدم ابلاغى باعطال العربية حتى الانتهاء من فترة الضمان

انا امتلك الورق الخاص بالتوكيل مكتوب علية انة لا يوجد عيوب فى السيارة
رفضوا تقديم نسخة لى من الورق فقمت بتصويرة
ارجو الرد عليا فى اسرع وقت


Editors response:
Dear Rania,
we will forward your complaint to General Motors Egypt / Mansour Chevrolet, and I expect that GME will get in touch with you very soon.
Please keep us updated with your case through our website or our radio show next Wednesday (1pm-3pm / ramadan time) on Radio Masr 88.7 !
Regards, Editor


* * * * * * * * * * * * * * * * * * *

Rania Saied from cairo - egypt wrote:
Subject: Complaint - General Motors Egypt / Mansour Chevrolet Service Center (Readers letter)

ارجو افادتى بحل لمشكلتى مع توكيل شيفورلية وكيفية الحصول على حقوقى مشكلتى هى

سوء المعاملة فى التوكيل والاهمال الشديد وعدم الاهتمام بالعميل واخفاء حقيقة عيوب العربية حتى لا تثبت عيوب الصناعة حتى انتهاء مدة الضمان

اولا من اول يوم قمت بشراء العربية وعند صيانة ال5000 ذهبت التوكيل فرع مدينة نصر رابعة العدوية وقمت بالابلاغ عن عدم اتزان الدركسيون وبالفعل الدركسيون كان معووج ناحية الشمال من يوم شرائي للعربية والشكوة الثانية كانت رائحة التكييف قاموا بتغيير فلتر هواء وقالو بخصوص الدركسيون انهم لا يملكوا الجهاز الخاص باعدال طارة الدركسيون ويجب الزهاب الى فرع الهرم وقال لي المهندس دية حاجة بسيطة ممكن تقومى باصلاحها فى اى مكان بالخارج سوف يقوم المكان بفك الطارة وربط المسمار الخاص بها

وقام بتغيير زيت وفلتر زيت وماء المبرد وقمت بدفع التكاليف الخاصة بالصيانة

ولم تنتهى عندى مشكله التكييف حتى الان وارئحه كريهة جدا وعند صيانة 15000 قمت بالذهاب للتوكيل وبلغت انا المشاكل فى المرة الاولى لم تنتهى ولم يقوم احد بالرد عليا بضمير وابلاغى بالعيوب الموجوة فى العربية وقمت لثانى مرة بدفع المبلغ المطلوب منى دون الاهتمام براحة العميل والاهتمام فقط بكيفية الحصول على اكبر قدر من المال



ويوم الثلاثاء قمت بالاتصال بخدمة العملاء وحجز صيانة يوم الخميس19/7/2012

وطلبت تغير التوكيل والذهاب لفرع المطار ياسين وبالفعل قمت بالذهاب والابلاغ عن رائحة التكييف للمرة الثالثة وعن سماع صوت دبدبة فى مقدمة العربية

وكان الرد عليا بخصوص التكييف محتاج تغيير فلتر وشرحت للمهندس اننى قمت بتغيرة قبل ذالك والمشكلة قائمة وعلية التحقق من اساس المشكلة كان الرد الفلتر هو المشكلة فقررت تغيير الفلتر

وبعد ذلك الساعة الثالثة عصرا يبلغونى بان العربية انتهت من الصيانة وممكن استلامها ودفع مبلغ 427 جنية وسالت عن مشكلة صوت الدبدة القادم من الامام كان الرد لم يستدل علي الشكوى والعربية سليمه

فقام اخى ( مهندس سيارات) طلب النزول الى الورشة لاثبات لهم عدم الامانة فى صيانة العربية فقاموا بالرفض

وعند الاسرار قاموا بانزاله و اتضح ان مشكلة صوت الدبدبة سببة المساعدين وبسبب اهمال التوكيل ادى الى ضرورة تغيير البطاحة
بالاضافة فى وجود عيب فى علبة الدركسيون وايضا الفرامل
كل ذلك وقد ابلغونا ان العربية سليمة ولا يوجد بيها اى شىء

وعند السوال على تغيير هذة العيوب قاموا بابلاغنا انهم خارج التوكيل
وتكلفة اصلاحها اكثر من 2000 جنية

خارج التوكيل ازاى وانا العربية ماشية فقط 21000 ومواظبة على الصيانة وبسبب اهمال مهندسين الصيانة وعدم ابلاغى باعطال العربية حتى الانتهاء من فترة الضمان

انا امتلك الورق الي كتبين علية ان العربية لا يوجد بيها عيوب
كانوا رفضيين تسليمى نسخة من الورق فقمت بتصوير جميع الورق قبل خروجى من التوكيل
ارجو الرد عليا سريعا وكيفية التعامل مع التوكيل



* * * * * * * * * * * * * * * * * * *

Yasser Helmy from 6th of october - Egypt wrote:
Subject: ford focus trend plus new category vs skoda octavia fantazia basic (Readers letter)

Dear mohamed
I need your experienced comment about which more better as regard safety and performance; ford focus trend plus 2nd category 2012 vs skoda octavia 2013 basic.
thank you


Editors response:
Dear Yasser,

I personally would surely go for the Skoda Octavia or for the Volkswagen Jetta.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Yasser EL Behwashy from Cairo - Egypt wrote:
Subject: Car inquiry - Renault Fluence / KIA Cerato / KIA Soul / Hyundai Elantra (Readers letter)

أستاذ محمد شتا
بعد التحية

أبحث عن سيارة و أقارن حاليا بين كيا سيراتو و كيا سول و رينو فلونس و هيونداي إلنترا .... و أرغب فى عمل تجربة قيادة لاختيار السيارة المناسبة
خالص الشكر و التقدير


Editors response:
Dear Mr. Yasser,

we have just finished an extensive test-drive with the Renault Fluence, which proved to be a very comfortable and convenient ride for the low-quality Egyptian roads. In addition to that the Fluence is available with some very nice and practial options such as key-less entry as well as parking sensors and sun-roof. The overall impression was very positive.

We are currently testing the KIA Cerato, and will be testing the KIA Soul in 3 or 4 weeks.

We will also ask Hyundai Egypt to send us an Elantra test-car as we test-drove the Elantra only on Korean roads and not on Egyptian roads so far.

After we finish all test-drives, we will publish a review and evaluation of all the four models you asked about here on autoarabia.org and on our Auto Arabia Facebook group.

In the meantime I suggest that you request a demo-drive at the Renault, KIA and Hyundai dealership in Cairo. I know for sure that Renault and KIA offer demo-drives for potential customers without any problems. I hope that Hyundai will be able to offer you a demo-drive soon as well.

Please keep us updated with your impression about those three companies (Renault, KIA, Hyundai) after they get in touch with you.

Best regards,
Editor



* * * * * * * * * * * * * * * * * * *

Sherif Helmy from Cairo - Egypt wrote:
Subject: Inquiry Mitsubishi Lancer (Readers letter)

Dear Mohamed Sheta,

Mitsubishi dealer - modern motors has recently announced 15000 egp discount on it's EX Lancer models 2012. The car has a new MIVEC 1.6 liter engine and they claim that the suspension has been enhanced. I think that it is too good to be true.

I appreciate your professional feedback on this car. And what would be the best choice for a car in the same range.



* * * * * * * * * * * * * * * * * * *

Mona Baher from Cairo - Egypt wrote:
Subject: Items stolen from car at service center / Complaint to BMW Egypt - Bavarian Auto Group (Readers letter)

Mr. Mohamed, i'm an owner of BMW 316i , i bought it in July 2011, i go to Katameia service center because it's near Nasr City - where i live- , i have a problem with this service center which is i went twice to it since i bought my car and after the 2 visits i discovered that they stealed things from my car.

my first visit was in Sept 2011 and i was going to let them check why the voice of the motor is a little bit high and they told me its normal and then while i recieve my car from security man,i made a quick check from inside i discovered that a group of coins which i usually keep for parking purposes disappeared, i reported it to the manager in charge right away and he asked all the technicians and securitymen and of course with no result,they all denied they saw anything.

my second visit was yesterday it was for 10,000 km service , and i was in a hurry and took my car and went to work at 12 pm and this time i collected all my personal belongings in the morning and put in a bag in the car bag , that is why i remember quite well what is missing, when i was leaving work at 5pm , i decided to unpack the bag and get all thing out of it, i discovered the flash memory (in a shape of green bracelet) and the fire extinguisher are missing. at that time i got crazy and called right away the service engineer who was responsible for my car and he told me to give him 5 minutes and he'll investigate and call me back and afterward he called and of course with no result because every one he asked denied as usual.

Mr. Mohamed inspite of the stolen things i consider simple stolen items but the concept of stealing in a worth trusted service center for a big and well known brand like BMW is quite a disaster , i am very angry and i don't know what to do or how to report it to katamia service manager, i don't know his email address , i thought to mail my problem to the head office in Germany, it's something related to the reputition of BMW.

by the way when arriving at the center in the morning and when the security man took the car and told me to stay in the reception and he'll get me the report of the car reciept to sign, he didn't tell me to take my personal belongings with me before it enters the service section.

Mr. Mohamed i'm very angry and i don't know what to do, i'll be waiting for ur advise.

N.P:i had 2 fire extinguishers, one belongs to my old car and the other was purchased recently during my first licence of BMW car and both were in the car bag yesterday. most probably the one stole it thought it might not be recognized because they were 2.

thanks and best regards

Mona Baher


Editors response:
Dear Mona,
we will forward your complaint to BMW Egypt / Bavarian Auto in Egypt.
Kindly keep us updated with your case and the results of your complaint.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ismail Ahmed from Cairo - Egypt wrote:
Subject: Hyundai Ghabour (Readers letter)

Dear Sirs,

can somebody advice to whom i may complain the worst service you can receive at Hyundai Ghabour Abu Rawash body center?

i need direct mail address to Hyundai Korea, as i knocked all doors at Hyundai Ghabour but nobody help or assist me to get my rights.

please help if you have any contact person or mail address, send the info to my mail address.


Editors response:
Dear Isamil,
I am sure you can understand that we do not send out the personal addresses of our contact-persons at the automotive headquarters.

Nevertheless, please feel free to send us your complaint and we will be more than glad to assist you and send your complaint to the decision-makers at Hyundai Egypt Ghabbour as well as to the Hyundai HMC headquarters in Korea.

Please also feel free to call us during our weekly radio show on Radio Masr 88.7 every Wednesday from 4-7pm.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hazem from Cairo - Egypt wrote:
Subject: Skoda Octavia - new shape in 2013? (Readers letter)

Dear Gents,

At first thank you for your great website.

I am planning to buy skoda octavia 2013 or 2012.
At first I have asked about the new shape but no one is able to help on that even when I called the main agent phone line…they do not know when the model shap will be changed. So, if you please, do you have any idea about the date in which the skoda octavia shape will –mostly- be changed ? It looks to me 2014. As 2013 model looks the same…do you agree with me ?

Also, do you have any info about the difference bewteen 2012 & 2013 models?

Is it a bad idea to buy a car which its shape is about to be changed in 1 or 2 years ?... but on the other hand I hear a lot about the good re-sell price of the Octavia in the market...Any advice ?



* * * * * * * * * * * * * * * * * * *

osama wahba from cairo - Egypt wrote:
Subject: Car recommendation - 150.000 LE Budget - Daihatsu Terios / Renault Fluence (Readers letter)

I'm going to buy a new car in the range of 140,000- 150,000 LE.

I need your advice for the best car in this range. I'm thinking of Daihatsu Terios.

So based on your experience, I need from you some informations about this car (spare parts prices, agent in Egypt, performance, stability,resale, etc.). I would also like to know your opinion on the advantages and disadvantages about this car.

Awaiting your response as soon as possible.

Many deep thanks.


Editors response:
Dear Osama,

Although Daihatsu Egypt has a big service center in Abu Rawasch area, the Daihatsu Terios is not a very stable car and does not have a proper resale value.

In the same price range you have many other cars and interesting alternatives, such as the Renault Duster or the Renault Fluence which we are currently testing and so far is performing well.

The Renault Egypt service and customer care has improved significantly over the past few years and is currently offering one of the best customer care services on Egypt.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Reham from Cairo - Egypt wrote:
Subject: Thank-You letter / my previous Hyundai-Ghabbour complaint (Readers letter)

Dear Mr. Sheta!

Good day.

I just wanted to thank you for your assistance as I've sent a complaint last week regarding my Hyundai Elantra 2012 steering wheel rack that was in need for a replacement.

Kindly note that I received a call from Ghabour Abu-Rawash service center last Wednesday and I approached the Center on Thursday.

They changed the wheel rack and I've really met a special treatment at the Abu Rawash-Ghabbour Service Center that is also totally thankful cause the whole maintenance time was less than a couple of hours.

Again, a Deeply Thank You sir for the great hand of help you give and Thanks a lot to Ghabbour for the prompt action.



Editors response:
Dear Reham,
thanks for your kind email. I am glad we were able to help you and i am also glad that Hyundai Egypt / Ghabbour took prompt and good care of your problem.
Best regards,
Editor


* * * * * * * * * * * * * * * * * * *

Osama Rizk from Cairo - Egypt wrote:
Subject: Recommendation - Skoda Octavia? Renault Fluence? Toyota Corolla? (Readers letter)

Dear Sir
I'm planning to buy a new car soon, I 'm confused in selection could you help me by comparison between skoda fantasia , Fluence and toyota corrola
what you think is more better between all of these ones
also about Skoda yeti , is there automatic model of it in Egyptian market
Your advice is highly appreciated
Osama


Editors response:
Dear Osama,

both the Skoda Octavia and the Renault Fluence are good cars.

The all-new 2013 Skoda Octavia (A6) will probably be launched in Egypt around mid of 2013 in Egypt.
The Skoda Yeti is a very good car, but unfortunately only available with manual transmission in Egypt.

Forget the Corolla and do not even consider it. If you can wait till mid of next year for the all-new 2013 Octavia (A6) then this is fine.

If you can't wait, then definitely go for the Renault Fluence.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Hassan from Cairo - Egypt wrote:
Subject: Comparison between Citroen C5 and Peugeot 508 (Readers letter)

Dear Sir,

I'm willing to change my car, and I'm confused in choosing between the new C5 (Citroen) and 508 (Peugeot) in terms of performance, , maintenance quality, and overall performance. i think both of them are in the same price range, in your opinion which one is better?

Your opinion is very important to me.
Regards


Editors response:
Dear Mohamed,

Unfortunately we did not test-drive the Peugeot 508 on Egyptian roads yet, and my test-drive with the Citroen C5 was extremely short which does not enable me to to give you a comprehensive review.

In this price-range I would probably pick up a German brand.

But if you insists in chosing between the Citroen C5 and the Peugeot 508 then I would probably go for the 508.

Regards, Editor


* * * * * * * * * * * * * * * * * * *

Adel Boutros from Cairo - Egypt wrote:
Subject: Recommendation - Kia Carens or other hatchback (Readers letter)

I am planning to by Kia Carens for my wife as it is Hachback and family Car. We have a budget about 125.000 Egp

Please support me by giving me your advice about it as I heard it is starting up with difficulty?

And what other options do I have for hatchback cars within the same budget ?

Thanks



* * * * * * * * * * * * * * * * * * *

Reham Hosny from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt - Ghabbour / bad service center - Abu Rawash (Readers letter)

Dear Editor,
I've bought on last August Hyundai new Elantra 2012 that has moved up till now only 15000KM.

But the car steering wheel rack is In poor condition that makes noisy sounds & also the driving wheel moves in my hands when car speed is 20 KM/H.

I took the whole issue to Ghabour Hyundai service center Abu Rawash & they promised to change the car steering wheel rack more than 40 days ago , but till today I called all of Mr. Talaat (center manager) & Eng. Mostafa & Eng. Nabil who always say next week the needed spare part will be available with no progress till date!

How come that car moved 15000 KM only & steering wheel rack is totally out of order.

I do appreciate your kind assist to help finalize this issue ..

Thanks a lot,
Reham


Editors response:
Dear Reham,
we will forward your complaint to Ghabbour / Hyundai Egypt today. Please keep us updated with your case during the next week.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hoda Mahmoud from Giza - Egypt wrote:
Subject: 2012 Nissan Sunny - Buying new car (Readers letter)

I need advice, I am willing to buy a new Nissan Sunny, but I don't know which is better the new shape with its new specs or the old shape.

Editors response:
Dear Hoda,
I had a look at the new Nissan Sunny and sat inside it, but unfortunately Nissan Egypt was not able to organize a test-drive outside the premises of the factory.

Some so-called 'journalists' and other advertising representatives accepted driving the new Nissan Sunny inside the factory parking for around 200-300 meters, and then published it as a 'test-drive'.

Some even didnt drive it, only posed next to it and still published a fantasy 'test-drive'.

As soon as I test-drive the new 2012 Nissan Sunny, we will publish a 'real' evaluation and review about it.

Until then I recommend you postpone your purchase decision or have a look at one of the other competitors like Renault or KIA for example, as you will find test-drive and demo-cars available at their show-rooms.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Bassel Mostafa Dahy from Cairo - Egypt wrote:
Subject: A catastrophe from Nissan Motors (Readers letter)

Dear Sir,

I have a huge complain against Nissan Motors.

I am a Nissan client since 2005. I bought 3 cars from Nissan in Dubai and in Egypt.

I bought a Nissan sunny 2011 in Egypt and i had some problems with the car. Let me focus on the major problem.

When i bought this car, it was working fine and i did my maintenance properly, but, before 10,000 km maintenance, i felt something wrong with the brakes.

I told the company about it in the maintenance and they said they will fix it. After that, i still didn't feel the ABS breaks are fine. I told myself, I will tell them again in the 20,000 km maintenance.

Before the 16,000km, i was driving the car on 6th of october bridge and suddenly the cars stopped. Normally in this situation, we hit brakes hard. I did BUT THE BRAKES DIDNT WORK. If i had normal brakes, it would have worked, I have an ABS, so, it should be braking better than normal brakes.

IT DIDNT WORK AT ALL and the car didn't stop. The car stopped when i hit the car in front of me.

I went to Nissan where I make my maintenance. I explained the problem and they refused to fix the car for me. As u can see, it is a new car. Such problem shouldn't exist.

I went myself to the MAIN OFFICE of Nissan in 6th of October City to meet the Japanese manager and it ended up that i met another 2 Egyptian guys working there.

I completely forgot their position, but, i guess they are high position. He promised that he will check my problem and he will call me on Thursday or Saturday of last week.

They didn't call me till now. I tried to call the maintenance branch here in Maadi, and they told me we will see and call u back. Also, they didn't and when i try to call them back, they don't answer my call. I started to get worried about my car.

It is there for more than 2 weeks now. No one is helping me. I knew that no one from the main office went to the maintenance at all, and no one checked my car and no one is helping me.

I am sending u this message because I heard u before on Radio Masr 88.7 and that you are receiving a lot of complains and doing a lot of big actions.

Please Sir, I need some help here. What should I do?!!

Thanks a lot for reading my message.


Editors response:
Dear Mr. Bassel,
we will forward your complaint to Nissan Motors Egypt and ask them to solve your problem. Please keep us updated with your case and get back in touch with us after one week.
Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Hesham Fahmy from Giza - Egypt wrote:
Subject: Jetta gearbox oil (Readers letter)

Dear Mr. Sheta,
I have a quick question for you. I have a Volkswagen Jetta here in Cairo and drove almost 120,000 km. I was informed that I must replace the oil of the gearbox, although to the best of my knowledge, the gearbox is not a serviceable part. Moreover, the agency does not change the gearbox oil in the regular maintenance schedule. What do you think?
Hesham


Editors response:
Dear Hesham,
we will forward your inquiry to Volkswagen Egypt and Volkswagen Germany and get you an official answer from them.
Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

ESSAM GHONAIM from Cairo - Egypt wrote:
Subject: Hyundai Accent 2007 power steering (Readers letter)

Is there any problems concerning the accent 2007 electric poser steering? and if so can I changes into a hydraulic variety? and for how much? Thanks a lot.


* * * * * * * * * * * * * * * * * * *

Hatem Hamed from Cairo - Egypt wrote:
Subject: Elantra 2012 Power steering (Readers letter)

Dear Mr. Sheta,

I’m writing to you again regarding the problem with the power steering since May 30th, I have no progress on the status of the repair of my car, I managed to get some insider help – a friend of mine knows someone in Ghabour- helped me and offered me the possibility to rent a car and charge the cost to Ghabour account until the fix the car as they failed to deliver the car by 15th June as promised earlier. The car should be finished by the end of this week.

From your experience what are the possibilities of having Ghabour replace the car with new one instead of fixing it? Have they done that before for any customer? And if they did, under which circumstances and for what kind of problems? What do I need to do if I want to walk that road & will it succeed? Will consumer protection help?Do you know if I’m the only one with this problem or there are other people?

Sorry for asking too many questions & it will be great if we could have a phone conversation.

Awaiting your feedback

Regards
Hatem


Editors response:
Dear Hatem,
we will forward your complaint to Hyundai Egypt / Ghabbour. They should get in touch with you shortly. Please keep us updated with your case and get back in touch with us next week to inform us about the progress of your case.
Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ahmed from Giza - Egypt wrote:
Subject: Nissan Sunny 2013 (Readers letter)

Dears;

I'd like to ask you about the new car NISSAN Sunny 2013"automatic" and what's its positives and negatives from you point of view?



And what about Nissan company services after sale is it good or not?


If you also have any idea if they will make high line model from it or not and when?


Thanks and BR


Editors response:
Dear Ahmed,

I had a look at the new Nissan Sunny and sat inside it, but unfortunately Nissan Egypt was not able to organize a test-drive outside the premises of the factory yet.

Some so-called 'journalists' and other advertising representatives accepted driving the new Nissan Sunny inside the factory parking for around 200-300 meters, and then published it as a 'test-drive'.

Some even didn’t drive it all, only posed next to it and still published a fantasy 'test-drive'.

As soon as I test-drive the new 2012 Nissan Sunny, we will inform you about the result and publish a 'real' evaluation and review about it.

As you can see, there were not too many reliable test-drives and reviews published yet, especially since most of the coverage in the different newspapers and magazines so far were only paid advertorials.

Until then I recommend you postpone your purchase decision or have a look at other car models in the same price-category at other competitors like Renault or KIA for example, where you will find test-drive and demo-cars available at their show-rooms. You will find the reviews and test-drives of different KIA and Renault models published on our website.

As for the quality of the Nissan customer services and after-sales, they differ from dealer to dealer. Some are very good, some are good, and some are not so good.

As for the highline-version, there are three different categories offered by Nissan Motors Egypt so far.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

amir shahine from uae - uae wrote:
Subject: Recommendation - Honda Accord (Readers letter)

Hello,

I'm looking into buying a new sedan. I had a Honda Accord before which was very noisy inside the cabin, no matter what tires I put on it.

I just want a car with a quiet cabin and in the same time can withstand the UAE CLIMATE and has a reasonable resale value? Can u please help me?


Editors response:
Dear Amir,

Unfortunately we did not test the new Honda Accord or the new Honda CR-V yet.

But we just test-drove the all-new Volkswagen Passat (US-version) a few days ago at the Dead Sea in Jordan, where the temperature and humidity were close to the weather conditions in the UAE, and the aircondition worked pretty well.

You should also have a look at the VW Jetta. Both cars have a very good resale value, excellent German technology and are extremely reliable.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Magdy Sobhy from Cairo - Egypt wrote:
Subject: Complaint Mercedes Trucks - Ghabbour Auto (Readers letter)

السيد المحترم محمد شتا
تحياتى لكم
أقدم شكواى بخصوص مركز الخدمة الخاص بسيارات المرسيدس النقل ( غبور أوتو ) والشكوى هى
شركتنا ( شركة بريجو للصناعات الغذائية ) وهى متخصصة فى صناعة الأجبان والعصائر ولدينا سيارة مرسيدس موديل 2012 حمولة 9 طن ورقمها المرورى هو ق ص أ 7319 وقد قمنا بإرسالها لمركز الخدمة بطريق مصر الإسماعيلية من يوم 27/3/2012 أى منذ ما يقرب من 70 يوم وذلك لتغيير بعض الأجزاء بالسيارة نظرا لأن السيارة حدث بها حادث بسيط وأضطر السائق للسير داخل الصحراء هروبا من عصابة مسلحة أثناء سيرة على طريق الصعيد مم أدى إلى حدوث بعض التلفيات فى بعض أجزاء السيارة السفلى ومنذ هذا التاريخ ونحن فى مشاكل مع مركز الخدمة فى تركيب الأجزاء بحجة كل مرة عدم وجود قطع الغيار بالمركز ويتم أستيرادها من البرازيل إلى أن وصلنا إلى جزء يسمى قواعد فتيس السيارة وتم وعدنا بأن هذا الجزء سيصل يوم 17/5/2012 ولما تمت المتابعة أفادونا بأن الجزء وصل بالخطأ ولا يمت بالسيارة وسوف نرسل لإحضارة مرة ثانية ومنذ هذا التاريخ وحتى يومنا هذا 6/6/2012 والأجزاء هذة لم تصل وتم إخبارنا اليوم بأنها ستصل فى حدود يومى 23 أو 24/6/2012
فكيف هذا ؟ وكيف يمكنكم أن تتصوروا بأننا شركة تحتاج إلى نقل بضائعها يوميا إلى فروعها المنتشرة داخل مصر مم أدى ذلك إلى خسارة للشركة نتيجة قيامنا بإيجار سيارات نقل خارجية بمبالغ تتعدى الخمسون ألف جنية شهريا
فكيف يوجد مركز خدمة لشركة عالمية لا يوجد بها قطع غيار متوفرة؟ وكيف يمكننا أن نحاسب هؤلاء على خسارتنا اليومية ؟ وماذا نفعل مع توكيل لا يحترم عملاؤة حتى فى إعطائهم موعد لوصول قطعة الغيار؟ أرجوا أن تساعدونا فى حل هذة المشكلة مع الأخذ فى الإعتبار إننا قد تكلمنا أكثر من مرة مع السيد / جورج منير برسوم مدير قطع الغيار بلا فائدة مع الأخذ فى الإعتبار بأنة حاول مع مدير الشركة أن يأخذ هذة القطعة من أى سيارة موجودة لديهم تحت البيع ولكن المدير رفض
مع خالص الشكر والتقدير
مجدى صبحى




Editors response:
Dear Mr. Magdy,

we will send your complaint to the people in charge at Mercedes Trucks in Egypt and to Mercedes Trucks in Germany.

Kindly keep us updated with your problems and please send us the same complaint again in English language so we can forward it to Germany.

Kind regards,

Editor


* * * * * * * * * * * * * * * * * * *

Hatem Hamed from Cairo - Egypt wrote:
Subject: Complaint Ghabbour Auto & Hyundai Egypt - Problems with Elantra 2012 Power steering (Readers letter)

Dear Mr. Mohamed Sheta,

I bought a Hyundai Elantra 2012 in Feb 2012.

During the past three months I didn’t have any problems with the car. The 1000 kilometer maintenance was done on time in Hyundai Ghabbour Abo Rawash center.

Last Tuesday 29th May after starting the car engine I found the steering wheel is very heavy & ESP lights is still on & doesn’t go off after the engine starts.

I called Ghabour to send a truck take the car to Abo Rawash.

Next day they called me and said that the steering wheel needs a spare part that is not available in Egypt and they will have to bring it from Korea and the process will take not less than two weeks if not more.

I said fine we agreed that fixing this problem will be at Ghabour account (under the warranty) and I asked for a spare car since repairing the problem will take long time. They refused and said this is not our policy although I know through your show on radio Masr that they sometimes offer spare car for customers if repairing their car will take long time.

I have the following concerns:-

- Repair time, I don’t think that it will take only two weeks & I don’t know what to do to make sure that they are saying the truth to begin with.

- I’m also afraid that the problem might come back again after they fix it and then I have to go through this hassle again.

My contact at Ghabour is Eng, Noha, her mobile # 0112xxxxxx
Car Motor # 415419
Chassis # 366483
My Name is Hatem Hamed Ali my mobile # 0100xxxxxxx

Thanks for your help & waiting for your feedback


Editors response:
Dear Hatem,
usually fixing such a 'minor' or even a major problem should not take more than two DAYS (and not two WEEKS), as you expect any respectable dealer or BIG car assembler to have enough stock of any spare part.

And if a repair for a 2012 model under warranty should take more than one day, then I expect this car company to provide a courtesy car without hesitation and without even asking for it. I am sure that Hyundai Egypt / Ghabbour Auto will provide you with a courtesy car as soon as they receive your complaint and I am also sure that they will fix your 'minor' problem in far less than two weeks.

Keep us posted within the next 48 hours about Hyundai's and Ghabbour Auto's reaction, and get in touch with us again if your problem is not solved within the next 48 hours.

Regards,
Editor



* * * * * * * * * * * * * * * * * * *

Hesham Abou Hussein from 6 October - Egypt wrote:
Subject: Complaints - Mercedes Egypt / Mercedes C250 Avant-Garde 2010 (Readers letter)

i have submitted a previous complaint for same subject before.

i am facing a nightmare with my car in suspension since december 2010 and now i am facing a dark black cloud from back of the car upon ignition, again it is 80's car and i have submitted complaints to germany and egyptian consumer protection authority for such defected car after wasting my life savings to purchase it.

you must circulate and announce to car lovers not to purchase mercedes any more specially from CNA Mercedes dealership and look for another distinguished brand as service is awful and completely non technical and unprofessional.

Mercedes Germany is unable to resolve my nightmare till this moment.

please advise what else i can do as i complained to the whole world except for the expected president.

try to contact me soonest


Editors response:
Dear Mr. Abou Hussein,

we have forwarded your complaint to the new management at Mercedes Benz Egypt. I expect that you will hear from them soon. If you do not hear from them withing the next week, then kindly inform us.

Keep us updated with your case through our website here as well as through our Auto Arabia group on Facebook.

Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Abd El Rahman from cairo - Egypt wrote:
Subject: BMW 118i - Review & recommendation? (Go to article)

Dear Mohamed,

I am considering to buy the new BMW 118i but I am a little bit concerned regarding the 8 shifts transmission. For sure you have tested the car so please tell me your opinion.


Editors response:
Dear Abdel Rahman,
we have received a BMW 118i test-car from BMW Egypt / Bavarian Auto Group for a short driving impression and evaluation, which we will publish in a few days here on autoarabia.org as well as on our Auto Arabia Facebook group.
Kind regards,
Editor


* * * * * * * * * * * * * * * * * * *

Ehab Osman from Cairo - Egypt wrote:
Subject: Jaguar in Egypt - Lousy service (Go to article)

All I can add is the absolute confirmation of the absolutely lousy service offered for jaguar in Egypt..I am currently the unfortunate owner of an X Type experiencing the full misery of the local service center, with complete lack of professionalism...definitely my next car will not be a Jaguar.


* * * * * * * * * * * * * * * * * * *

Saad Nabil - سعد نبيل from القاهرة - مصر wrote:
Subject: صيانة سيارة طرف منصور شيفرولية (Readers letter)

السيد الأستاذ / محمد شتا
السلام عليكم ورحمة الله وبركاتة
حيث اننا لا نستطيع توصيل شكوانا للمسئولين وحيث انكم تفضلتم وساعدتم الكثيرين في الحصول علي حقوقهم من مراكز الخدمة لجميع ماركات السيارات ، لذا ارجو التكرم بمساعدتي في عرض شكواي علي السادة القائمين علي مراكز الصيانة الخاصة بمنصور شيفرولية
انا امتلك سيارة افيو موديل 2009 منتهية الضمان ، ولكنني للحفاظ علي السيارة قررت عمل صيانة الـ 45000 كيلو طرف مراكز الخدمة المعتمدة كعادتي ، قام المهندس بتغيير جميع سيور السيارة وكذا الريداتيير بالإضافة الي الزيوت وعندما استفسرت عن قيمة الفاتورة وجدتها تخطت الـ 2500 جنية
وعندماابلغتهم بأن قيمة الفتورة مغالي فيها وان جميع السيور مغالي في ثمنها وأن المصنعية مغالي في تمنها ايضاً لم اجد اي آذان لكلامي
هذا بالإضافة إلي انهم قد اعلنوا بأن صيانة التكييف مجانية ،الا انهم قاموا بتغريمي الكثير ايضاً لصيانة التكييف
أرجو مساعدتي في توصيل شكواي حيث انني اشتكيت كثيرا عن طريق ارقام تليفوناتهم ولكن لم يتصل بي احد ولدي جميع الفواتير التي تثبت كلامي
مع تحياتي
سعد نبيل

سيارة ه ق 7386



* * * * * * * * * * * * * * * * * * *

Hesham Abou Hussein from Guiza - Egypt wrote:
Subject: Complaint - C250 Avant-Garde (Readers letter)

i have previously submitted a complaint about my C250 "2010" Avant-Garde but i didn't receive any feedback.

meanwhile i want to advice my nightmare with this car and agency as they have lost every trust and integrety as well.

i filed the complaint as well to Egyptian Consumer Protection Authority.

in brief, i bought a defected car with lot of defaults and inability to repair by the maintenance center with no proper action to be taken from Mercedes which should be replacing the car.

which confirm this that i have entered the car since Sunday May 13 and till this moment i didn't receive it back.

the car has defects in suspension, power steering and gearbox.

I hope you can assist in replacing this defected car but i will also continue with the Egyptian Protection Consumer Authority.

and i will continue to publish my complaint on web sites and in every occassion i can to advise to stop dealing with Mercedes Egypt.



* * * * * * * * * * * * * * * * * * *

Iman from cairo - egypt wrote:
Subject: nissan tida vs Hyundai accent RB (Readers letter)

Dear Editor
can u kindy tell me ur opinion regarding choice between Hyundai accent RB and Nissan Tida regarding performance, liability and money value
Thx



* * * * * * * * * * * * * * * * * * *

Ahmed Mazen from Cairo - Egypt wrote:
Subject: مشاكل تقفيل سياره رينو لوجان (Readers letter)

أمتلك سياره رينو لوجان موديل 2011 جميع الكماليات و لدي مشكلتين في السياره يؤرقوني و في توكيل العبور لم يقدموا لي حلاً يرضيني
المشكلة الأولى :
زجاج السياره الجانبي الامامي (ناحية السائق و الراكب ) يهتز بشده و يصدر صوت تزييق عندما يكون مفتوحاً و الآن أصبح يصدر صوت خبط عندما يكون مغلقاً ( في المطبات ) و عندماً عرضت المشكله على مهندس التوكيل ( قسم السمكره ) قاللي المشكله بسيطه ولكن مجاري الزجاج تحتاج الى تنظيف بالهواء المضغوط و سوف تنتهي و لكن بعد مغادره التوكيل ذهبت الى محطه بنزين و نظفت الزجاج بالهواء المضغوط كما اخبرني مهندس التوكيل و لكن المشكله لم تنتهي و هي الآن في زياده و موضوع سماع التزيييق و التخبيط من الزجاج مزعج بشده.
المشكلة الثانية :
كرسي السائق في الموديل جميع الكماليات له ثلاثه اوضاع في الارتفاع و بحكم اني طويل كنت اضعه دائماً على أقل ارتفاع و لكن بدأت اشعر الكرسي مفكوك من ناحية اليمين و تظهر بشده عند الضغط على الفرامل ( بفعل القصور الذاتي )
أخبرت مهندس التوكيل ( قسم السمكره ) بهذه المشكله و اطلع عليها ولكنه لم يقتنع بأن الكرسي فيه مشكله و اخبرني انه (خلوص ) حتى لا ينكسر الكرسي عند التوقف فجأه و بصراحه لم أقتنع بكلامه حتى بدأت المشكله في ازدياد و لم أجد لها حل غير رفع ارتفاع الكرسي درجه و هو الحل الذي اجدى قليلاً و لكن مع مرور الوقت بدأت تظهر المشكله ايضاً في الارتفاع الثاني و بالطبع ظهرت ايضاً في الارتفاع الثالث . و انا لدي دليل على ان الكرسي فيه مشكله و يمكن رؤيته بسهوله عند تمرير الاصابع على مجرى الكرسي من تحت و محاوله التحرك مما يظهر العيب بكل واضح.
المشكلتين اعتقد انهم غير مكلفين على الاطلاق للتوكيل و لكن يحتاجون الى تفهم و صبر في حلهم
م / أحمد مازن سليم
01223432343



* * * * * * * * * * * * * * * * * * *

Seif from Cairo - Egypt wrote:
Subject: Audi Service center (Readers letter)

Dear Editor

Yesterday I handed in my car to Audi's Service Center so that it undergoes its 5000 kilometer service.

After they were done with car I was very displeased with the state of the car. The interior of the car appeared dirty and neglected and when I started the car, the radio was on maximum volume.

The back seats of the car were really dirty even though no one ever used them before. The car was significantly dirtier than when I left it with them. I was very angry but didn't have complain because I was in a big hurry.

In retrospect I should have stayed and made a big issue because this is unacceptable standards from such a premium car company.





* * * * * * * * * * * * * * * * * * *

maged from cairo - EGYPT wrote:
Subject: Evaluation - Nissan El Saba Service center (Readers letter)

Company: Nissan
Service center: EL Saba
Country: Egypt
City: Cairo

Company Rating: Very bad
Service Rating: Average
Sales Rating: Average

Comment:



* * * * * * * * * * * * * * * * * * *

Mohamed from 6 October - Egypt wrote:
Subject: Contacts for KIA dealers (Readers letter)

Dear Mr. Mohamed Sheta,
you adviced me in your page in facebook to write here asking for KIA dealer who can sell KIA Sportage with Zero or minimum over price, i am interested to own this car but most of dealers ask for additional 12K to 16K for immediate delivery or you have to wait for 6 months if you will not pay more.



* * * * * * * * * * * * * * * * * * *

nessrin okasha from cairo - egypt wrote:
Subject: Complaint Hyundai Egypt - Ghabbour Service Center / i30 braking system (Readers letter)

عناية أ/ محمد شتا

أتقدم بشكوى ضد مركز صيانة شركة هيونداي وتحديدا مركز أبو رواش .. حيث إنني قمت بالصيانة الدورية للسيارة يوم الأحد الموافق 6 - 5 - 2012 - صيانة الــ 5آلاف كيلو - وهي الصيانة الثانية للسيارة حيث انني اشتريتها في شهر نوفمبر 2011 .. وعلى الرغم من ان السيارة لم يكن بها أي عيوب ، وعلى الرغم من انني عندما قمت بالصبانة وتم فحصها لم يبلغني مركز الصيانة باي عيب فيها او اي شئ من هذا القبيل بل تم (تربيط عفشة وسربنتيان) على الرغم من كل هذا فقد فوجئت بعد يوم واحد من الصيانة بسماع صوت حين الضغط على فرامل السيارة وهو ما أثار قلقي حيث ان الامر يتعلق بهذا الجزء المهم والخطير من سيارة لم تتجاوز الــ ستة آلاف كم .. لذا ارجو العمل على تصليح هذا العيب بارسال ونش إلى مقر منزل لسحب السيارة التي لن استطيع التحرك بها في ضوء هذا العيب وتوفير سيارة بديلة لحين تصليح السيارة واعادتها إلى حيث مقر منزلي الكائن ب 102 عمارات ضباط الرماية .. وأؤكد في النهاية استيائي الشديد لهذا العيب كوني ذهبت لاجراء الصيانة الدورية فتكون النتيجة ان تخرج السيارة من مرز الصيانة بعيب خطير كهذا ..



* * * * * * * * * * * * * * * * * * *

Ahmed from Rehab - EGYPT wrote:
Subject: Evaluation - Renault Egypt & Renault cars (Readers letter)

Company: Renault
Service center: French Motors
Country: Egypt
City: Rehab

Company Rating: Good
Service Rating: Good
Sales Rating: Good

Comment:

I don\'t recommend to get a Renault, the services centers are good, however after 100,000 km the car needs a lot of maintenance and spare parts are extremely expensive compared to the car\'s market value



* * * * * * * * * * * * * * * * * * *

Interval training from - wrote:
Subject: Fantastic website (Go to article)

I like your fantastic web site, I was searching for this all over.
best regards,
Ron



* * * * * * * * * * * * * * * * * * *

Kris from Poznań - Poland wrote:
Subject: F1 (Go to article)

Great Job. I can't wait for Part 4!


* * * * * * * * * * * * * * * * * * *

ahmed farouk from cairo - egypt wrote:
Subject: Recommendation - Nissan Sunny or Brilliance Galena? (Readers letter)

Iam willing to buy new car , i have a budget 100.000 EGP

what you advise
Nissan Sunny FO with ABS & EPD
Brilliance Galena
Or if you recommend another car
What about the cost of maintenance , i heard that for Brilliance it is so high
Best Regards
Ahmed Farouk


Editors response:
Dear Ahmed,
for a budget of 100.000 LE I suggest you have a look at the different Renault models, or the Hyundai Accent RB or the Mitsubishi Lancer GL 1.3 ! Alternatively you could also have a look at the FIAT Punto Evo or teh Peugeot 206.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Amr Ahmed from 10th of Ramadan - Egypr wrote:
Subject: Recommendation - Used car: 45.000 budget (Readers letter)

I have a package between 45,000 and 50,000 and i want advice from you which used car is suitable for this package

Editors response:
Dear Amr,
for this budget you can get a used BMW 3 series (E30 or E36) or a used Renault Megane.
If you are lucky you can also find a used Jeep Cherokee, but it will be not in such a good condition.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

MOHAMED HASSAN from ciro - egypt wrote:
Subject: Engine Oil for Honda Civic? (Readers letter)

السلام عليكم
أريد أن أحيكم أولا علي كل ما تقدمة من معلومات وخدمات للقراء ورواد موقعكم
ثانيا أنا معايا هوندا سيفيك 2009 وأريد أن أعرف ما هو أفضل زيت موتور موجود بمصر لاستخدامة معها

Dear,
KIndly I Want To Know What Is The Best Recommended Engine Oil For The Honda Civic 2009
Thank You.



* * * * * * * * * * * * * * * * * * *

Sami - سامى from القاهره - القاهره wrote:
Subject: Speranza M11 - Pro & Con / سياره اسبرانزه ام 11 عيوب ومميزات وقط الغيار (Readers letter)

ارجو الفاده من السياره ام 11 اسبرانزه



* * * * * * * * * * * * * * * * * * *

ahmed farouk from cairo - egypt wrote:
Subject: Recommendation - Renault Scala or Nissan Sunny (old shape) (Readers letter)

Iam willing to buy a car and i am comparing between

Renault Scala & Nissan sunny ( old shape )

could you pls. kindly advise which is better .

Best Regards
Ahmed Farouk


Editors response:
Dear Ahmed,
I personally would pick the Renault Scala.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Heba from Cairo - Egypt wrote:
Subject: Kia Sportage vs. Seat Altea (Readers letter)

Dear editor,
I am trying to decide which car to buy KIA Sportage or Seat Altea, can you advise which would be better from performance, reliability & money value.

Thanks


Editors response:
Dear Heba,
the SEAT Altea has ESP as standard in all categories, whereas the KIA Sportage is equipped with ESP only the highest category for 220.000 LE.
Performance-wise both cars are close to each other, reliability-wise the SEAT would probably win as it has VW technology beneath the hood and money-for-value-wise the Altea would win.
I personally would probably go for the SEAT Altea. Nevertheless, you should test-drive both cars and see which one suits you better and in which one you feel more comfortable.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

سامى تبيل from القاهره - القاهره wrote:
Subject: القاهره (Readers letter)

ارجو الفاده عن السياره اسبرانزه ام 11 من خيس العيوب والمميزات وقطع الغيار


* * * * * * * * * * * * * * * * * * *

anwar el yafi from dubai - uae wrote:
Subject: Great article... (Go to article)

Cant wait to read the rest

A



* * * * * * * * * * * * * * * * * * *

anwar el yafi from dubai - uae wrote:
Subject: Great article... (Go to article)

Cant wait to read the rest

A



* * * * * * * * * * * * * * * * * * *

hussam ali from helsinki - finland wrote:
Subject: Nissan pick-up? Chevrolet pick-up? or Great Wall pick-up? Please, help me (Readers letter)

kindlety let me know about your technical rating for the pick up model of Nissan that is assembled in Egypt!
I am considering whether to buy a chevrolet or a Chinese great wall model of the pick up trucks!
I am attracted to the relatively good price of the Nissan, but i do not know about whther it is worth the risk of buying considering that everyone is advising me to buy a chevi or what is called Dababa!
Thank you
Houssam



* * * * * * * * * * * * * * * * * * *

mohamed eldaly from giza - cairo wrote:
Subject: Nissan Qashqai or Kia Sportage? (Readers letter)

ايهما افضل نيسسان قشقاى او كيا اسبوراتاج انا اميل اكثر الى نيسسان ققشاى خصوصا الكنولو جيا فى الفتيس الجديد cvt وايضا صناعة انجليزية

Editors response:
Dear Mohamed El Adly,
In Egypt I would prefer the Nissan Qashqai over the KIA Sportage.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

mohamed eldaly from giza - egypt wrote:
Subject: Nissan Qashqai- what's your opinion about it? (Readers letter)

برجاء التكرم من سيادتكم ابداء الراى فى سيارة نيسسان قشقاى 2012 اوتوماك وما رايكم فى فتيس cvt


* * * * * * * * * * * * * * * * * * *

ashraf nassef from cairo - egypt wrote:
Subject: Nissan Qashqai or Volkswagen Jetta or KIA Sportage? (Readers letter)

hi,
i would like to help me chosing between jetta, qashqai automatic and kia sportage all 2012.
i can't take a descion till now.
regards


Editors response:
I personally woulf take the Nissan Qashqai, as it is very convenient and practical for the Egyptian roads. Just try to fit other tire sizes on it which aare not that low profile. Check our Auto Arabia Facebook group to read the complete Qashqai evaluation and review there.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

عصام جودة from Cairo - Egypt wrote:
Subject: استشارة (Readers letter)

لدي سيارة فولكس جيتا خليجي .. ارغب في بيعها وشراء سيارة من فئة كيا سبورتاج أو دايهاتسو تيريوس أو ما يعادلها
بما لا يزيد عن 180000 جنيه
اريد نصيحتكم في الأفضل في مصر من مختلف الجوانب
خدمة الوكيل
تكلفة الصيانة
العمر الافتراضي
اعادة البيع
الخ
ولكم جزيل الشكر


Editors response:
Forget the Daihatsu Terios. Now the Nissan Qashqai (Made-in-Uk) is available with Automatic transmission in Egypt. Go for the Nissan Qashqai.

* * * * * * * * * * * * * * * * * * *

Samy Basilious from Giza - Egypt wrote:
Subject: Recommendation - Hyundai Elantra / Renault Fluence (Go to article)

أ/ محمد شتا
أنا معي مبلغ في حدود 140000 و بافكر اشتري النترا 2012 ماهي النصيحة هل اشتري تلك السيارة أم هناك افضل حيث اني استعمل السيارة استعمال عادي و احيانا في السفر واريد سيارة كبيرة و مريحة لافراد اسرتي و أيضا آمنة.
يرجى افادتي بالرأي.


Editors response:
Dear Mr. Sami,

the Hyundai Elantra is a good car, but we only test-drove it extensively on Korean roads and not on Egyptian roads.

I therefore recommend to you the Renault Fluence, which we are currently testing on Egyptian roads and which proved to be a very comfortable and spacious car.

Best regards, Editor


* * * * * * * * * * * * * * * * * * *

Moataz - معتز from cairo - cairo wrote:
Subject: KIA Sportage remote control (Readers letter)

الاستعلام بخصوص ... الفتا الزكى الخاص باسيارة كيا اسبورتاج ضاع وخايف اى حد يلاقية وممكن يسرق العربية اية العمل وممكن اعف التكلفة تقريبا

Editors response:
I strongly recommend you go to the official KIA Service center and ask for a new remote control with a new code, so that you do not wake up one morning to find out thatyour car has been stolen.
Usually such remote controls should not cost more than 100 - 150 US dollar or the equivalent in Egyptian pounds.


* * * * * * * * * * * * * * * * * * *

Ahmed Soliman from cairo - Egypt wrote:
Subject: Recommendation - Geely panda (Readers letter)

I want to knew your openion about geely panda (small budget)
{servce centers, spare parts}
and if not what is the alternative


Editors response:
Let's wait until Ghabbour Auto starts operating Geely on a large scale. Then we can judge the car and the service center.

We will ask for a Panda test-car and publish the review here and on our Auto Arabia Facebook group soon.


* * * * * * * * * * * * * * * * * * *

Ehab Amin from Cairo - Egypt wrote:
Subject: VW Passat, Skoda Octavia, or KIA Sportage? (Readers letter)

I want to by a new car with budget from 170-230 and can wait for end of 2012 Which do you recommend VW Passat , Fantasia , Sportage ; peering in mind that I prefer (large space , very durable, high secure, stylish, good agent )

Many Thanks



Editors response:
I personally would probably go for the VW Passat.

But you could also check on the Nissan Qashqai, the Volvo S60 and the Peugeot 508.

And since you can wait till 2012, then you should also check the Volvo V40 and the all-new 2013 Skoda Octavia A6 which are expected to be launched beginning of 2013.

Regards,
Editor


* * * * * * * * * * * * * * * * * * *

mohamed tohamy from 6'october - egypt wrote:
Subject: Recommendation within 100.000 LE bugdet (Readers letter)

i want your advice please rgarding the Nissan Sunny 2012 automatic,as i've a Daewoo lanos 2 ,2001, and want to change ,so please feed me back about the features od the car,stability,Means of safety etc....,however you could advise me about other care on the same range 100000

thanks in advance


Editors response:
I recommend you have a look at the model range from Hyundai, KIA and Renault.
Regards,
Editor


* * * * * * * * * * * * * * * * * * *

Mohamed Gamal from Cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt service center / Passat 2010 (Go to article)

MR Mohamed Sheta,

i have Passat 2010, still in warranty, i had problem of vibration between D2,3 and sometimes D4,5

i went to service center thay took a reading and updated the software and send reading to Germaym they adviced that clutch need to be changed, they changed it to me, but still i feel same problem.

i went back two times to them, each time they update software and try it and they say there is no problem, and they never send readings to Germany again as they did 1st time.

i am worried that they didn't changed the clutch or there is another cause of the problem that Germany hasn't discovered or they are waiting till the warranty expire to tell me tht it needs geerbox,

Please advice



* * * * * * * * * * * * * * * * * * *

Muhammad Abdelrahman from Cairo - Egypt wrote:
Subject: Problems with Misr Insurance (Readers letter)

Hi..

I have Toyota Corolla 2004, 1300CC. I have "all inclusive" insurance at Misr Insurance Company.