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Yasser Elmoursy from Cairo - Egypt wrote:
Subject: Complaint BMW Egypt - Bavarian Auto Group / My BMW 318i (Readers letter)
سيدي العزيز
انا د/ ياسر المرسي مدير مبيعات MSD AH وعندي السياره BMW 318i 2010 رقم الشاسيه 49952والموتور رقم 4681633
ملخص شكواي انني في يوم السبت 4 مايو 2013 وجدت بقعه اشبه بالزيت تحت ىالسياره بالجراج فقمت علي الفور وذهبت للتوكيتل فرع الماظه بالقاهر ولاحظت ايضا ان التكيف لايعمل بكفاءه و تم فحص واستلام السياره وتبين من الفحص ان الزيت مصدره طلمبه الفاكيوم وبالفعل تم تغييرالطلمه مع الزيت و صيانه 110000 كم وقال المهندس ان التكيف يحتاج الي تغيير السربنتينه اللي بالتبلوة فقلت له انا غيرتها مره من قبل(شهر سبتمبر2011) و السياره في الضمان فقال هرسل فاكس للشركه جودويل و سننتظر الرد و ردت الشركه بالرفض و السياره الان بدون تكييف والعجيب انهم لما شحنو التكييف رجعت
البقعه تاني وهذا معناه انهم غيرو القطعه الخطا وكلفوني 8400جنيه بدون اي داعي ولماذا اتحمل ثمن سرابنتينه ثالثه(الاولي الاصليه و الثانيه تم تغيرها في الضمان وكيف اتحمل خطأفي التشخيص مع العلم انني ماذلت احترم هذه العلامه
ارجو ارد سريعا
وشكرا
د/ ياسر المرسي
Editors response:
Dear Dr. Yasser,
we will forward your complaint to the management of the Bavarian Auto Group, the official importer of BMW and MINi in Egypt.
I assume they will get in touch with you shortly.
Keep us posted with the development of your case when your complaint is solved.
Regards,
Editor
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DiefAlla A.Hassan from Cairo - Egypt wrote:
Subject: Mercedes S 500 problem solved ! (Readers letter)
Dear autoarabia.org team,
Thank you so much !
My problem was solved yesterday. Last Friday, Mercedes Benz called me and on Sunday I went to the service center of the agency .
I received my car with a new and functioning key and I did not have to pay more money.vThanks, All is done now.
Many thanks for your help and thanks to Miss Shireen at the Mercedes Benz agency.
All of you help me to solve my problem and make me happy. Thanks again.
Editors response:
Dear Mr. DiefAlla,
I am glad that the team and management at Mercedes Benz Egypt solved your problem promptly and in a professional manner.
I was expecting them to handle your case quickly and offer a customer-friendly solution, as there had been a significant improvement in the management and customer care department recently.
I am glad we were able to help you.
Regards,
Editor
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Nassifa Sabongui from Cairo - Egypt wrote:
Subject: Daihatsu Terios & Daihatsu Service: POOR & VERY BAD! Do not fall in their TRAP! (Readers letter)
Daihatsu Egypt – Their Service is POOR and just SUCKS!
Dear Readers,
Hi, I am Nassifa Sabongui, and today I wanted to share with you my experience with the POOR and BAD Daihatsu Terios Service!
I phoned Daihatsu weeks ago because my car left me standing in the middle of the street due a very important part failure, which needed the car to be transported and sent to the service immediately.
Not only, that I faced a horror day in Egypt and the attacks I received from passing car-drivers because I have a dead standing car, the service was the biggest shock I received on that day.
We have called the service that it is an emergency and that I need to know if the spare parts of my car are available and if I can bring it to their end.
First, none of the phones and / or mobiles are working of at least 3 engineers who gave me their business cards answered.
And the only function number is the customer service who really SUCK!
First they told me they will get back to me , mind it that I am in the middle of the street not knowing where should I go , go home or to the service! And my car will be loaded shortly on a big emergency service car.
Over the phone they “Terios Customer Service” could not give me simple answers:
1) Are the spare part available yes or no, Customer service answer: “ we have to call you back”
2) How much does it cost? Customer service answer :“ we have to call you back”
3) Can I bring my car over? Customer service answer: “we have to call you back” And after later hours, you have to have an appointment. So now what should I do the car is on its way to you, take an appointment???? I leave my car on the street or what?
I had to take my car elsewhere, well don’t have an appointment!
The funny thing is, I am in a serious situation, I need to know that to prepare myself how much it will cost, are the parts available??? All these questions not answered.
This is not the first time I as a customer don’t receive the prices over the phone as if it is a secret!!
If you phone any car company, they are all helpful and give you the prices over the phone and they are very helpful in giving the info right away and it is done in a speedy and polite fashion.
When I phone Daihatsu here the customer service needed 48 hours to call me back and after that still refused to give me the prices? What is this attitude? But did they finally give me the prices? My Answer that I received : NO!
4) The second day customer service called me, hi I am…… what do you need? I thought I am joking and I freaked out, my husband freaked out and again we repeated our questions and Customer service answer “we have to call you back”.
We already have moved my car to a different center, as I have to work; I need my car running like any normal person and not to wait 3 days to get a silly answer for my questions above. (Do you have the spare parts, how much does it cost, when I can bring my car?) As many know, you can’t find spare parts externally, as Daihatsu don’t let it, to stick as their bottle neck, so how am I supposed to get my car running? Yet not finding any support from Daihatsu?
But thanks GOD a simple service center near my home, who are humble and professional at the same time have scanned whole Cairo for me and in less than 24 hours, they found the spare parts fixed my car and in less than 2 days I received my car good and running.
And of course the customer service of Daihatsu after 3 days they still did not call me back to tell me if they have it and how much its cots.
Today, a month has past and still did not receive a call from Daihatsu, and they know that I had a big issue with my car. I guess they think I am still waiting on the street waiting for their ignorant, unfriendly customer service to call me back.
To all people who have Daihatsu Terios, the car is good, but their service SUCKS. Beware for their traps. As for me I will never buy their lines of cards ever again, and can’t wait to sell my car only because of their BAD BAD service.
Not only that, the spare parts are expensive as if you drive a Cherokee, excuse me…but even if I accept the fact and I want to buy, I can’t ….
This was not my first incident with Terios, 2 years back I had another big problem and they only reacted when I sent a circulating mail to all over the world for Terios partners and services, Lebanon, Middle East and any other email that I could put my hands on and only then when the mail circulated internationally they called me and solved the issue, really ناس بتخاف ما تختشيش
Sorry for the long mail, but I only want to warn people from the POOR and BAD customer Service at Daihatsu Egypt.
Regards
Nassifa
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DiefAlla A.Hassan from Cairo - Egypt wrote:
Subject: Mercedes S 500 - Problem with agency (Readers letter)
Dear Sir,
I own a Mercedes Benz S 500 model 2002. I gave it to the agency in Giza at tahrir street Dokki, to create a new key for me and to do basic car service.
They did the service OK, but when they gave me the new key it did not work on the car.
When I went to them to ask for my money back, they said that they would not return the money because the old key (the one that they also have) is not an original key and so this means that the car was tampered with outside of the agency.
I tried to let them make me another key but they said to solve this problem we need to change the car contact system which will cost around 7000 Egyptian pounds.
I do not know what to do with this situation.
Please advice.
The car chasis number is A262042;
Motor number: 338632
The invoice number for the key change: 073246
The work order number: 23222
P.S. They still have the car and the old key at the agency
Editors response:
Dear Mr. Diefalla,
we will forward your complaint to Mercedes Benz Egypt and ask them to solve your problem. In the meantime kindly send us more details regarding the old key and if there was any problem with the old key. How much did they ask you for the new key anyway?
In any case, I see that asking for 7000 LE Egyptian Pounds to repair the contact is by far too much. New keys for your 2002 Mercedes S500 usually cost between 150-200 Euros only, which is approx 1500-2000 LE only.
Keep us updated with your case and inform us when Mercedes Benz Egypt gets in touch with you, and how everything went.
I am sure that one of the gentlemen from the professional management at the Mercedes Benz Egypt representative office will get in touch with you soon and find a customer-friendly solution for you.
Regards,
Editor
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Mohamed from Cairo - Egypt wrote:
Subject: Complaint Skoda Egypt (Readers letter)
Skoda has such a bad service and I have case today. Really worst service ever in Egypt. Do not try it
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Mohamed from Cairo - Egypt wrote:
Subject: Complaint Skoda Egypt - Artoc Auto ( Go to article)
Really Skoda Egypt has such a bad customer service and after sales.
They are not responsible people at all. I have today (08.04.2013) a case with at the agent branch in Deer elmalaak district in Cairo.
Really it is shame to act with them.
So I advice people to think twice before buying a Skoda car and always think about after sales.
My evaluation to them is 0 points out of 10.
Editors response:
Dear Mohamed,
good luck today at the Skoda service center. I can imagine exactly what you are talking about.
Keep us updated with your case and the results of your complaint.
Regards,
Editor
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Saad Hesham from cairo - egypt wrote:
Subject: 92 octane for 2013 Passat? KIA Sportage or Hyundai ix35 or Nissan Qashqai? (Readers letter)
I would like to ask about the 92 ron approval from VW Germany for passat 2013 because its the only thing holding me from getting the car since the 95 costs alot now in egypt.
and if I am choosing from kia sportage and IX35 and Nissan qashqai(taking in consideration it will release a new model in early 2014 will it be available in egypt?)
what would you recommend?
Thanks in advance.
Editors response:
Dear Saad,
Volkswagen Egypt claims that the 2013 Volkswagen 1.4 TSI can us 92 octane fuel. I personally have a different opinion about that and cannot confirm that.
As for the compact SUVs you mentioned above, we are currently preparing a comparison test which will include all the important and most popular compact SUVs in Egypt. This comparison test will be published here shortly.
The first driving immpression we had with the KIA Sportage 1.6 and the Nissan Qashqai on Egyptian roads a few months ago were very positive.
Stay tuned for the complete and comprehensive comparison test.
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Mohamed Gawish from cairo - Egypt wrote:
Subject: Comparison & recommendation for 200.000 LE (Go to article)
Dear Mr. Sheta,
I have 200.000 EGP and I want to buy a new car. I had many choices like Octavia Fantasia, Volkswagen Golf, VW Jetta, Kia Sportage or Nissan Qashqai.
I am willing to pay more for BMW 316i 2013 if it is much more better than these cars.
Please send me your recommendations
Editors response:
Dear Mohamed,
I currently do not recommend the Skoda Octavia Fantasia for two reasons: First, Skoda Egypt Artoc Auto took out the ESP from the current Octavia. Second, the new shape of the all-new 2013 Skoda Octavia (which is already available in the international markets! articles available on our website autoarabia.org) will arrive to Egypt in June or July 2013.
But of course we do not know if the new 2013 Skoda Octavia will have ESP or not. If it will have ESP then you should consider it among your choices. If not, then skip it from your choices.
Skoda Egypt will also release the compact-size Skoda Rapid and the compact-SUV Skoda Yeti during the next few days in Egypt. If they will have ESP, then you should also consider them in your purchase decision.
The new Golf 7 is surely a good choice, so is the Volkswagen Jetta especially since both those cars are equipped standard with ESP and other important active and passibve safety features.
The Nissan Qashqai is Made-in-UK and offers a very fine and comfortable ride, although it is a little bit smaller than the KIA Sportage and does not have ESP.
The KIA Sportage is a very interesting alternative if your budget allows to chose the Highline which has ESP. Besides, KIA Egypt EIT is currently offering a very good customer service and a very competent level at its service centers. You should also wait for the all-new KIA Carens 7-seater, which we just tested a few days ago in South France. The quality of the New Carens is very good and I am sure it will be a very practical and convenient car for the Egyptian roads.
Of course the BMW 316i is better than many of the cars mentioned above, but it also starts at around 300.000 LE. If your budget allows that, then you should go to BMW Egypt / Bavarian Auto Group and ask for a demo-drive with the 316i.
We just test-drove the 316i Sport and the 316i Premium (Base-line). We will publish a detailed comparison test of the BMW 316i and the Mercedes C180, Volvo S60 and other competitors in a few days here on autoarabia.org and on our Auto Arabia Facebook Group.
Always try to buy a car with at least 4 airbags and the live-saving Electronic Stability Program ESP / ESC.
I personally, would chose between VW Golf, VW Jetta, KIA Sportage Highline with ESP, Skoda Yeti (if it will have ESP) and the BMW 316i. Ask for a test-drive at the dealerships and pick the one you feel most comfortable with. We will simultaneously forward your contact details to the recommended car companies so that they can get in touch with you for a personal test-drive.
Regards,
Editor
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Eng.Kareem Rwash from Cairo - Egypt wrote:
Subject: Problems with Skoda Octavia Fantasia air condition (Readers letter)
Dear Mr. Sheta,
As i get the Skoda Fantasia 2 months ago i am facing a non solved problem till the moment & i have checked with all the people i knew having the same car & they do not know how to solve this problem ...
the problem is , when you are having the AC off you still have air coming from outside the car and the bottom for internal circulation of air inside the car is dim ( is not active),once you have the AC on it starts to be active & you can choose either to have internal circulation or external one...
... the only working method is to close the grill it self !!!!!!
i do not believe that this is a very hard issue but all the people are suffering & even the service center does not know how to solve it...
i would appreciate a lot if you could help
Editors response:
Dear Mr. Rwash,
We will forward your complaint to Skoda.
I am sure somebody will contact you soon and explain to you how this problem can be solved.
Kind regards,
Editor
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Ahmed Alaa Hamdy from Cairo - Egypt wrote:
Subject: Complaint BMW Egypt Bavarian Auto Group / AC of my BMW 316i (Readers letter)
Dear Sir,
I bought a Brand new 316i BMW in May 2010 from Bavarian Auto Group.
I used to go to Bavarian Auto Group regularly for my maintenance service on time and after 1.5 years the A/C stopped working at all.
When i went to Bavaria they told me it is factory fault )عيب صناعه) and they fixed it for free because it is covered by guarentee.
After 6 months is stopped working again and when i went back to Bavarian Auto again they told me your car is out of guarantee now and will cost you 8,000 EGP to get it fixed . As far as i remember but not sure the part that was replaced or fixed was the "A/C Coil"
Bavarian Auto Group and BMW should be responsible for such cost not me because according to them it is factory problem عيب صناعه
Please, I need your help badly.
thank you.
Editors response:
Dear Ahmed,
usually Bavarian Auto Group is very customer-friendly in such warranty matters and customer problems.
We will send them your problem, and I assume that they will solve your problem and show a good deal of good-will.
In any case, keep us updated with your problem and contact us again to inform us and the other readers about the developments in your case.
Regards,
Editor
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Ahmed Fawzy from Cairo - Egypt wrote:
Subject: Brilliance V5 & Hyundai IX35 - KIA Sportage (Readers letter)
Dear Mr. Sheta,
1) I want to know your openion about BRILLIANCE V5 .
2) HYUNDAI IX35 1600 cc available in EGYPT now?
Thanks ...
Editors response:
Dear Ahmed,
unfortunately Brilliance Egypt and Bavarian Auto Group was not able to provide a Brilliance V5 test-car for an independent review and professional media test-drive. Therefore I cannot recommend the Brilliance V5.
The Hyundai ix35 we test-drove recently was quite good and quite recommendable.
What is even better than the Brilliance V5 and Hyundai iX35 in terms of car capabilities, after sales and customer service is the KIA Sportage from KIA Egypt EIT, in case your budget allows the KIA Sportage.
Kind regards,
Editor
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ahmed from giza - egypt wrote:
Subject: New Brilliance look-a-like of BMW 4x4 car (Readers letter)
I am asking about the new Brilliance that looks like BMW 4x4 as far as safety and price to value comparison and its customer service, maintenance and spare parts availability and cost
Editors response:
Dear Ahmed,
You probably mean the Brilliance V5, which is looking very much like the BMW X1 Sports Activity Vehicle (SAV).
We have received this week many inquiries about the Brilliance V5 (probably due to the recent media campaign in the local newspaper), but unfortunately Brilliance Egypt and Bavarian Auto Group have not able for several months now to provide a Brilliance V5 test-car for an independent review and professional media test-drive.
Therefore I cannot recommend the Brilliance V5.
The Hyundai ix35 we test-drove recently was quite good and is quite recommendable.
What is even better than the Brilliance V5 and Hyundai iX35 in terms of car capabilities, safety, value for money, after sales and customer service is the KIA Sportage from KIA Egypt EIT, in case your budget allows the KIA Sportage.
Kind regards,
Editor
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Mohamed Yosr El Din from Cairo - Egypt wrote:
Subject: Oil change and service interval for KIA Sportage (Readers letter)
Gentlemen ...
Kindly note that i would like to know which oil type and brand to use in my car my car, a Kia Sportage 2013 with 6,000 kilometers and without any service done yet.
i also want to know when can i do my first service.
Editors response:
Dear Mr. Yosr,
If I am not mistaken, you should have had your first service at 1000km and the second service at 5000km. In order not to jeopardize your warranty, I strongly recommend that you stick to the service intervals written in your service book.
After the warranty ends you can extend your oil service to up to 20.000 or even 25.000 km.
Since KIA Egypt EIM-EIT is currently offering some of the customer services in Egypt, I am sure that they will make an exception and fix the missing service intervals in your service book, as soon as you send your car to them for doing the service.
You do not need to use Synthetic oil. Any normal 10-W-40 oil from one of the renowned oil companies such as Mobil, Shell or Total is more than enough for your KIA Sportage.
Please note that once you use synthetic oil for your car, you will then have to ALWAYS use synthetic oil.
Kind regards,
Editor
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Dr. Ahmed Lotfy from alex - egypt wrote:
Subject: Volkswagen Golf 7 / Nissan Juke (Readers letter)
Dear Mr. Sheta,
I want to ask if the Golf 7 has a problem with its DSG transmission?
And what is your opinion about the Nissan Juke ?
Thanx
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Eng. Hatem from cairo - egypt wrote:
Subject: advice (Readers letter)
Dear Sheta,
I need your advice as I need to buy car from Toyota Corolla 2013 , Huyendai Elantra 2013 and Subaru embriza .
with range about 160 to 180 thousands.
Please help.
Many thanks
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Mohamed Hatem from cairo - Egypt wrote:
Subject: recommendation (Readers letter)
Dear Mohamed,
I have budget 130 thousands LE, I am need your recommendation between Nissan Super Salon high line 2013, Kia Rio high line 2013, Accent RB high line 2013.
I an to buy the car this month
Please advice.
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Mohamed from cairo - Egypt wrote:
Subject: Nissan Sunny 2013 or brilliance FSV? (Readers letter)
I want to know which is better for me to buy Nissan sunny 2013
full Options or Brilliance FSV full options.
thanks for your attention
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Mustafa from Alexandria - Egypt wrote:
Subject: Car in budget of 90k max (Readers letter)
Hello admin
Kindly help me in compairing the below cars in terms of maintainance, durability, quality, resale value....
Renault sandero auto and huyndai verna and Aveo automatic
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Osama ElGindy from Cairo - Egypt wrote:
Subject: Delay of BMW X3 2.0L (Readers letter)
Dear Mr.Mohamed Sheta,
I would like to send you a complaint about Bavarian Auto Group.
I just reserved an X3 2.0 L since 2 months and till now i did not receive it and the prices increased 2 times from 420-445 ) every time i check with them .
They said No cars out from production line and after a while they increase the price so is it a matter of increasing the prices ? or shortage of production line or what ?
Shall i took back my deposit which is about 3/4 % from the total amount or what ? as i have heard that the next stock will be by the end of April!!!!!
this is too much to wait and keep my money with them .... thx so much and waiting your reply sooooooooon
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Mahmoud El-Guindi from Cairo - Egypt wrote:
Subject: New car feedback - BMW 320i and Mercedes C200 (Readers letter)
i would like to Know your feedback about the following cars:
BMW 320 (high-line)
Mercedes C200
taking into consideration the resale value
Thanks
Mahmoud El-Guindi
Editors response:
Dear Mahmoud,
We will ask BMW Bavarian Group to send us a BMW 320i test-car and will also ask Mercedes Benz Egypt to send as a Mercedes C200 / C250 in order to do a comparison test.
We will update you on the result of the comparison test in a few days here on autoarabia.org as well as on our Auto Arabia Facebook group.
Stay tuned with us.
Regards,
Editor
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Ashraf from Cairo - Egypt wrote:
Subject: Value for money Car (Readers letter)
Hi; What is the best car (Sedan) that you recommend within budget of 175k in terms of safety features, after sales service, and reselling value
Thanks
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Youssef from cairo - egypt wrote:
Subject: Inquiry to take decision (Readers letter)
I would like to know the advantages and disadvantages of Haima 2 SDX comparing to the advantages and disadvantages of Chevrolet Aveo 2013.
Thanks
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Osama fawzy from Cairo - Egypt wrote:
Subject: Comparison inquiry - Which is better: BMW 316i or Volvo S60? (Readers letter)
Dear Sir,
Which is better, Volvo S60 or BMW 316?
Editors response:
Dear Osama,
We will ask Volvo Egypt Ezz El Arab to provide us with a Volvo S60 test-car and will also ask Bavarian Auto Group to provide us with a BMW 316i test-car.
You should also consider the Mercedes C180 or the B200 in your purchasing decision.
We will publish our evaluation here on autoarabia.org and our Auto Arabia Facebook Group in a few days.
Kind regards,
Editor
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tehani mohamed from luxor - egypt wrote:
Subject: Complaint Volkswagen Egypt - Problems with my 2011 VW Jetta DSG transmission (Readers letter)
To whom it may concern,
My name is Tehani. I am from Egypt and I own a Volkswagen Jetta model 2011.
I continuously do the maintenance of my car at the authorized VW dealer and service center in the city of Hurghada.
The car has only 35 thousand kilometers on its clock.
90 days ago a defect in the DSG-transmission appeared. My chassis number is wvwzzz1kzam143644.
The agent told me that this is one of the disadvantages of the manufacturer and that I will not pay anything except jaw and installation expenses and he promised me to solve the problem quickly.
Now he is asking me for an amount of 25 thousand Egyptian pounds as 30% of the price of the spare part.
This is an exorbitant amount for me, beside the delay for three months
Please take action from your side because it is not fair!
And I am so disappointed and upset.
We thank your interest in advance.
Regards
Editors response:
Dear Mrs. Tehani,
we have forwarded to Volkswagen Egypt all three complaints which you have sent to us during the past few days.
I am a little bit surprised that VW Egypt didd not contact you yet. Nevertheless, I expect them to call you very soon.
Please update us after three days with your case again.
Regards, Editor
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amr from helwan - egypt wrote:
Subject: buy new car (Readers letter)
I want to buy a new car with price range from 80000 to 120000 and I am confusing about Renault sandero , brillianc frv , Nissan tiida , proton persona , Opel corsa , skoda fabia , Chevrolet sonic.
and I need it automatic with good service after sale and low price of spare-parts and low fuel consumption and wide space inside and high from the earth because of the pitfalls.
thank you
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Ahmed AbouZeid from Giza - Egypt wrote:
Subject: Mercedes B200 recommendation (Readers letter)
Gentlemen,
I am thinking of buying a new Mercedes B200 car, and i want your opinion regarding this car concerning the maintenance service, stability, and any other technical points. Your opinion is of a great value.
Best Regards,
Editors response:
Dear Ahmed,
we will be testing the Mercedes B-Class in a few days. After that we will publish the test-drive here on autoarabia.org and on our Auto Arabia Facebook group. Stay tuned with us.
Best regards,
Editor
Editor reply Update 26.02.2013:
Dear Ahmed,
first of all, thank you for your trust in our opinion.
The test-drive of the B200 on the Egyptian roads proved the car to be very stable and safe due to its new suspension and advanced active and passive safety features such as the Electronic Stability Program ESP and Collision Warning system.
The interior quality of our Mercedes B200 Luxury test-car was very convincing and the performance of the 156-hp Kompressor-engine was more than impressive.
The customer service as well as the management of Mercedes Benz have improved significantly over the past few months.
Therefore: go ahead with the Mercedes B200, as it is surely a good and recommendable choice.
We will forward your reader’s letter to Mercedes Benz Egypt so that they can get in touch with you for a personal test-drive.
Regards,
Editor
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Walid Hannourah from Cairo - Egypt wrote:
Subject: Complaint - Ezz Al Arab & Volvo Egypt - Volvo S80 - Update (Readers letter)
Dear Mr. Sheta,
Regarding my email sent to you last week regarding the above subject please be informed that I received today an email from Volvo regional customer service manager confirming the receipt of the complaint and it is being investigated.
An hour later I received a call from Ezz Al Arab service center to inform me that they will change the windshield at no charge.
Thank you for your assistance very much.
Regards,
Walid Hannourah
Editors response:
Dear Mr. Hannourah,
I am glad we could help and I am glad that your problem has been solved.
I was confident that Volvo Middle East would solve your problem in a prompt and professional way.
Kind regards,
Editor
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Ezz H from Cairo - EG wrote:
Subject: New car feedback - Nissan Super Saloon or Hyundai Elantra? (Readers letter)
Dear Sir,
Kindly, I need ur feedback about the following cars, your preferences:
Nissan Super Salon (New)
Hyundai Elantra
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ahmed el nashrty from cairo - egypt wrote:
Subject: Brilliance complaint - Increase of new car prices (Readers letter)
Dear Sir ,
I have reserved Brilliance FSV Auto Highline and i have paid 5000. They told me that the price is 89000.
After 50 days i have called them to receive it they told me that the price was raised to 98.000 LE !
So please support!
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Ahmed from Giza - Egypt wrote:
Subject: Lancer EX 1.6 L (Readers letter)
Dear Mr. Sheta,
can you pls. advise on your comments on the Lancer new shape 1.6 L Automatic and alternative for it
Thanks
Ahmed
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IBRAHIM from MANSOURA - MIT GHAMR wrote:
Subject: Difference between Suzuki Grand Vitara 2013, KIA Sportage 2013 and Brilliance V5 (Readers letter)
Dear Sir,
what is the difference between Suzuki Grand Vitara 2013 and KIA Sportage 2013 and Brilliance V5 2013 and which one is the best?
Editors response:
I would chose the KIA Sportage Highline as it is the only one equipped with ESP among those three cars. Besides, KIA Egypt currently is offering one of the best customer services in Egypt.
Regards,
Editor
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Walid Hannourah from Cairo - Egypt wrote:
Subject: Complaint - Ezz Al Arab & Volvo Egypt - Volvo S80 (Readers letter)
Dear Mr. Sheta,
I purchased a 2012 Volvo S80 a year ago and I have been putting up with Ezz Al Arab silly or rather ridicules parts, labor and accessories costs but this is not the major issue because I found a much cheaper source for genuine accessories and OEM parts from abroad (about 50% less including freight, customs and taxes).
My complaint is concerning their after sale strategy and integrity. I had a crack in the front windshield 2 months ago and luckily they had it in stock, they charged me for EGP 8000 which I considered silly but I had no choice since I cannot buy the windshield from abroad. a few days later I noticed a defect in the windshield of area about 10 cm X 20 cm causing a similar effect of concave lens or rather a distortion mirror effect in a fun house , as a result when looking through this deformed area all shapes are deformed and light rays seem to diverge or spread apart which causes discomfort for all passengers and great risk driving at night. There are no cracks in that area. I told them about it a month ago during my last visit, they promised to check but my request was ignored and I was busy during the past month at work. I passed by the service center yesterday and asked to check so the after sales manager saw the deformity. At first he was trying to convince me that there is nothing wrong with the windshield but after arguing for about 15 minutes he changed his mind and tried to convince me that the deformity is minor and not a manufacturing defect but due to " a flying stone " and advised me to check with a windshield repair specialist. I have lived in Kuwait for many years and experienced all kinds of "flying stones" and changed many windshields for German, American and Japanese cars but I never experienced this kind of deformity as a result of a flying stone which does not cause a crack. After a further 15 minutes argument he asked whether the car is insured or not, and advised to let the insurance pay for a new windshield (costing EGP 9000 currently due to increase of US$ rate). I obviously refused and told him that I will file a complaint.
I am planning to file a complaint at the Customer protection agency next week, also I would like your assistance in getting the contact info for Volvo Middle East headquarter . I tried to file a complaint at Volvo Customer Experience Management (CEM) in Sweden but they require that I address first the market representative for my region (I assume that they mean Dubai or Turkey).
Furthermore, I decided not to deal with Ezz AL Arab again so I will sell the Volvo and I have 3 alternatives for 2013 models, Vw CC, Mercedes C200 or BMW 320i so please provide me with your advice concerning that issue also.
Thank you in advance
Walid Hannourah
Editors response:
Dear Mr. Hannourah,
as you requested, we will forward your complaint to the Volvo Regional office in Dubai. A Volvo representative from the Dubai Office is currently in Cairo, so maybe they will get in touch with you to meet with him during his visit in Cairo.
In any case, I am sure that somebody from Volvo will get in touch with you very soon.
As for possible alternatives to the Volvo S80, I would recommend that you would first have a look at the VW CC, the Highline-version of the BMW 316i, the Mercedes C180 as well as the Audi A5 Sportback which was priced between 375.000 LE and 410.000 LE.
In a few days we will test-drive the BMW 316i as well as the Audi A5 Sportback. After that I will be able to give you a final recommendation. So kindly stay tuned with us a few more days.
Kind regards,
Editor
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Ahmed AbouZeid from Giza - Egypt wrote:
Subject: Buy new Kia sportage car (Readers letter)
Gentlemen,
I want to buy a new car and I am thinking of buying a KIA sportage one. And I want to know your opinion.
In addition, I want to highlight that its price increased from 195 to 210 thousands pounds as a result of the dollar increase versus the Egyptian pound, my question is, is this increase logic or exaggerated?
Also, i want your opinion about the maintenance centres?
Best regards,
Editors response:
Unfortunately all car companies in Egypt have increased their prices. The increase of 15.000 LE is a little bit above average compared to the other car companies, but not exaggerated.
As for the service centers of KIA Egypt, kindly note that KIA Egypt & EIM-EIT is currently offering some of the best customer services in Egypt.
Regards,
Editor
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Ezz H from Cairo - Egypt wrote:
Subject: Car Purchase advice (Readers letter)
I want to ask about the quality of Nissan Qashqai quality, include performance, technology, and stability
Editors response:
The quality of the Made-in-UK Nissan Qashqai is very good, the performance is okay for a 1.6 litre engine, the technology and stability is also okay although it does not include ESP.
All in all, it is a good decision.
Regards,
Editor
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Ahmed AbouZeid from Giza - Egypt wrote:
Subject: New Kia sportage car / reputation of service center (Readers letter)
Gentlemen,
I want to know your opinion about KIA maintenance centers ? Is it respectable or u receive a lot of complaints concerning it? It is very important to me to know this information before buying a new car.
Best regards,
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ahmed from cairo - egypt wrote:
Subject: Gear box problem with Golf 6 (Readers letter)
Dear auto arabia,
i have a Volkswagen Golf 6 1.6 with gearbox dsg problems.
the dealer repaired it 6 times and the problem appears again.
i dont know what to do.
i want someone to advise me what to do
Editors response:
we will forward your complaint to Volkswagen Egypt and follow up with them.
Send us an update when you hear from them.
Regards,
Editor
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Lamia Elshazly from Cairo - Egypt wrote:
Subject: Complaint Bavarian Auto Group / BMW Egypt (Readers letter)
Dear Mohamed,
Two months passed already since my last email to you and till this moment no progress regarding my current status with BMW.
A few weeks later after my last email to you, I was invited to a meeting at Bavaria premises held by the Deputy General Manager ( Dr. Khaled ) and the After Sales Manager ( Mr. Ahmed Tanahy) to discuss the available alternatives, we agreed on providing me another used car but not 2008 since it might have a manufacturing defect.
I have not heard from them since then and when I contacted Ahmed Tanahy, he said we haven’t found 2009.
I am really surprised from their feedback, if they didn’t find 2009 they should look for 2010 or even 2011, it is their problem and they should bear all losses not me but obviously they don’t want to bear any cost.
Am I supposed to wait my whole life until they find 2009 or until it is vanished??
I just want to remind them probably they forgot is that what happened is a total disaster could not come out of BMW not even any cheap car brand. The minimum they could do is to be responsible and bear the losses not trying to manipulate to reach the minimum cost. If this had happened outside Egypt, you know quite well what would be the consequences.
Again 6 months passed since the incident took place. Do I have to wait for another 6 months until they take an action?
Appreciate your feedback and thanks
Lamia Elshazly
Editors response:
Dear Lamia,
we will forward your complaint again to Bavarian Auto Group and will try to find a solution with them for your problem.
You will hear from us soon.
Regards,
Editor
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Mahmoud from Maadi - Cairo wrote:
Subject: Complaint Bavarian Auto Group - BMW Egypt / Problems with my BMW 320i Luxury (Readers letter)
I bought a brand new BMW 320 model 2013 in October 2012. After one day of use, both, the I-drive System and the telephone communication system started to breakdown sporadically.
Ever since, I visited the maintenance 3 times, every time, the agency states that they installed an update to the I-drive software and the problem has been resolved completely.
45 days ago,in one of my visits to the maintenance for the same reason, the agent promised me that if the same problem occurred again, it will be categorized as a "persistent problem" and that the car will be replaced with a similar new one immediately.
It happened again a week ago, and I went to the maintenance again, they continued to state again that they will bring a new update for the car software from Germany in a few weeks though.
They did not fulfill their promise of replacing the car.
To date, the car only proceeded 3000 km and I wasted lots of time, efforts and energy in the maintenance for a factory fault.
I am worried that they are just buying time until the warranty expires, and it becomes my baby for ever.
This is my very unpleasant experience with BMW so far.
Editors response:
Dear Mahmoud,
we will forward your complaint to Bavarian Auto Group. I am sure you will hear from them soon.
Keep us posted with your case.
Kind regards,
Editor
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Amr Fahmy from Cairo - Egypt wrote:
Subject: Rip-off behaviour of Opel Egypt - Mansour Chevrolet (Readers letter)
Dear Mr. Sheta,
First of all I would like to raise this complaint to the Opel headquarter in Germany about their Egyptian importer Opel Egypt – Mansour Chevrolet is ripping off Egyptian consumers and Opel customers in a disgusting way.
The main reason why i wrote this complaint is because when I ordered my new OPEL Astra Sedan Cosmo last November, I paid almost the complete price instead of only the usual 10% down-payment! Instead of paying the 20,000 LE to book the car I paid 160.000 LE, which is almost 97% of the car cash price!
So the remaining 6,900 LE would have been paid by me when the car arrives, as the total of the car is 166,900 LE for the Opel Astra Sedan Cosmo version.
I was told I would receive it in 45 days however it will be probably be even earlier than 45 days because I paid the complete price all in advance! But that was not the case!!!!
I was shocked today after stopping by the Opel Mansour Showroom in Mohandeseen branch ( Next to Zamalek Club) that the sales executive told me the prices increased 9,000 LE as of yesterday Thursday the 3rd of January, which is almost a 8% price increase!!!
Nobody had informed me with the increase to start with and i refused immediately and I asked to talk to the show room manager.
His name is Mohammed something and I stated to him I paid the car almost full price and it is not acceptable to pay the extra 9,000 le. So his excuse was the dollar increased !!!!
What a cheap excuse!!!! The dollar price did event increase 5% !!! besides my car was paid, imported and paid its customs according to the old dollar exchange rate !!!
My reply was this does not apply on me because I booked the car back in November and the dollar increased after booking the car and I will not pay more than the price I receive the receipt upon and stamped by the company, and that I will only pay the remaining 6,900 LE !
I refused to pay the extra 9,000 LE as this is called highway robbery!!!
The show room manager, his name was Sameh, told me to wait till Sunday so he will get and exception for me! I responded why should I wait till Sunday? I have a written offer for 166,900 le and paid 160,000 le and Opel Egypt – Mansour Chevrolet has my money for more than two month now!
If i had put the 160.000 LE in my bank I would have gained at least around 6.000 LE interest rate on them!!!
That is a really bad rip-off deal for me and shows a very poor customer service!
Such rip-off business strategy will surely affect the reputation and image of the Opel brand as me and other people I know are losing interest in the Opel Astra already!
Besides all that, they now even claim that the car has not arrived to Egypt yet, although I booked it already in November 2012 and although they have many cars parked in their show-room, which are available for immediate sale if anybody is willing to pay the new increased price, although those cars have been parked in their showrooms before the acclaimed dollar exchange rate increase.
What a poor handling of customer satisfaction and what a jeopardizing of brand loyalty!
I wish my complain teaches Opel Egypt – Mansour Chevrolet not to take stupid decisions on a successful brand such as Opel, as I will not fall into this rip-off trap of 9,000 LE .
I am expecting the Opel headquarter in Germany to get back to me within the next 24 hours and I expect Opel Germany to intervene in this Mansour rip-off masquerade immediately in order to deliver me my booked car until 10.01.2013, with the price I have booked the car upon, which is 166.900 LE Egyptian Pounds !
I hope my complaint is clear and if you need me to clarify anything else please contact me anytime through my contact details.
Awaiting your quick reply !
Amr Fahmy
Editors response:
Dear Mr. Amr,
Unfortunately this is not the first complaint we have received about the recent lack of professionalism at Opel Egypt & Mansour Chevrolet and its Makkar service center.
Refusing the delivery of booked and paid Astra models to Opel customer although several units are available in the many show-rooms, and insisting on paying a 10-15% increase in price or selling it to new customers not only shows a great deal of disrespect to the Egyptian consumer but also shows a great lack of professionalism and a great deal of systematical rip-off tactics in their sales strategy.
After receiving many similar complaints from other Opel customers who did not receive their Opel Astra yet and were confronted with similar unexplainable 10-15% price increases, I went myself to check this out at one of the Opel showrooms in Mohandesin. And to my negative surprise, in only less than 15 minutes I saw THREE different customers entering the show-room in Mohandesin and complaining to a Mr. Sameh in the showroom about the same rip-off procedure (delay in Opel Astra Sedan delivery and price increase).
When booking a car and paying a down-payment any car company MUST guarantee the price without any increase. Anything else than that would be considered highly illegal.
I therefore recommend that you or anybody else facing this problem with Opel Egypt or any other car dealer or car importer in Egypt should consult an attorney and file a law-suit against the car company for getting your rights. I also recommend that you file a complaint at the Egyptian Consumer Protection Agency CPA (www.cpa.gov.eg)
What I noticed during my visit as a normal potential customer at the Opel Mansour Showroom in Mohandesin is that a silver Opel Astra Turbo Cosmo was sold there for the new increased price, although the car was imported to Egypt with the old dollar exchange rate, as the dollar exchange rate only increased a few days ago. This surely confirms your complaint and assumption of a systematical rip-off sales strategy.
If they cannot deliver you the booked Opel Astra Sedan Cosmo until 10.01.2013 then Opel Egypt Mansour Chevrolet should hand out the Opel Astra TURBO Cosmo to you with the same price of the Opel Astra Cosmo.
In addition to that you are surely entitled and you should insist on receiving the interest rate on your down-payment of 160.000 LE for the past two months, which would at least be around 5.000-6.000 LE.
What amazes me most is that Opel Egypt Mansour Chevrolet did not even consider reducing the Opel prices in Egypt, especially that since 1.1.2013 the fifth annual 10%-customs discount since 2009 has been implemented.
One more advice from my side: Before receiving your Opel Astra make sure you get a written confirmation from Opel Mansour Chevrolet that the Opel Astra Sedan can be operated with 92 octane, just like other companies like Volkswagen Egypt are doing.
I am telling you this as Opel Egypt Mansour is claiming through their various media campaign and through the Arabic-English sticker in the fuel tank cap that the Opel Astra Sedan can be operated with the much cheaper 92-octane gasoline, while all the international and German Opel brochures say that the Opel Astra Sedan needs at least SUPER gasoline which is at least 95 octane, and ranges in some European countries between 95-98 octane.
Another problem of Opel Egypt Mansour Chevrolet is that they neglect the Opel brand completely and focus mainly on low-budget and low-quality models from the Chevrolet brand, like the Chevrolet Lanos or Chevrolet Cruze .
They officially only offer the Corsa 5-doors, Astra hatchback and Astra sedan in Egypt while not offering the other interesting Opel models such as the Adam, Agila, Antara, Insignia, Meriva, Mokka, Movano, Vivaro, Vivaro Life, Kombo, Zafira Tourer and Zafira Family.
Offering only three out of some twenty-two different Opel models proves that Opel definitely needs a new management and a new importer in Egypt instead of Mansour Chevrolet.
Not offering even a glass of water or cup of coffee during a 30-45min show-room visit, is also not considered a good customer service.
The only positive thing about the Opel in Egypt is that the Opel Astra is offered standard with the life-saving Electronic Stability Program ESP.
I am sure that Opel Germany will take all those issues very seriously as this is not acceptable for such are renowned German brand, and I am sure you will hear from them within the next few hours regarding your Opel Astra Sedan complaint.
Keep us posted with any developments in your case.
Best regards,
Editor
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Amir Elmelegy from Giza - Egypt wrote:
Subject: Harley Davidson Raffle (Go to article)
Heavy Metal
the Night Rod Special
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nora mohammad from cairo - egypt wrote:
Subject: Harley Davidson Raffle (Go to article)
1) Stop time ..... Harley me
2) HERITAGE SOFTAIL CLASSIC
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nora mohammad from cairo - egypt wrote:
Subject: Harley Davidson Raffle (Go to article)
1) I am a woman .... & I dare
2) HERITAGE SOFTAIL CLASSIC
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Mohamed Ashraf from 6th Of October - Egypt wrote:
Subject: Harley Davidson Raffle (Go to article)
1- A Thousand Idea for Freedom.
2- FXS Softail Blackline.
3- Mohamed Ashraf - age 28 - October City.
4- Size L - Non Smoker.
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Mostafa from Cairo - Egypt wrote:
Subject: Harley Davidson Raffle (Go to article)
1- Beauty outside, beast inside.
2- V-Rod 10th Anniversary Edition.
3- Mostafa El Desouky, 37, Cairo.
4- size M or L.. Non smoker.
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Sherif from Cairo - Egypt wrote:
Subject: Need an advice / Comparison BMW 316i, VW Jetta, Volvo S60 and Opel Astra (Readers letter)
Hi.. I am willing to buy a new car and I am really confused, I am thinking about one of following alternatives:
- Opel Astra Sedan
- VW Jetta
- Volvo S60
- BMW 316
I would appreciate if you may give me an advice and feedback about the preferences among above models with regards to durability, negatives and positives and after sales services
thank you in advance
Sherif
Editors response:
Dear Sherif,
my preferences would be in this order:
1.) BMW 316i
2.) Volkswagen Jetta (or VW Passat depending on our budget)
3.) Volvo S60
I do not consider the Opel Astra within this comparison as it plays in a lower league than the three other cars.
The aftersales and customer service of Volkswagen Egypt has improved a lot during the past few months. You surely know that the VW Jetta is much cheaper than the BMW 316i and the Volvo S60. If your budget allows it then you should maybe consider the VW Passat or the VW CC instead of the Jetta.
The Volvo S60 is a very good car, but the aftersales & customer service and reputation of Volvo Egypt / Ezz El Arab still needs some improvement.
BMW Egypt and Bavarian Auto Group have the best reputation and customer service among those four companies.
Nevertheless stay tuned with us for a few more days until we test-drive the BMW 316i, so that we can give you a final verdict.
Regard,
Editor
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ahmed karam from cairo - egypt wrote:
Subject: Advice / Comparison BMW 116i and Mercedes B200 (Readers letter)
Dear Mr. Sheta,
what do u recommend, BMW 116I premium or Mercedes B200 premium? or any other in the same category? compare about (performance-service center- Ron) thanks
Editors response:
Dear Ahmed,
we will receive a BMW 116i and Mercedes B200 test-car during the next two weeks for an independent comparison. Stay tuned with us for another two weeks.
You should also consider the all-new Mercedes A-Class as a direct competitor to the BMW 316i.
Regards,
Editor
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ahmed karam from cairo - egypt wrote:
Subject: Compare / BMW 116i or Mercdes B200? (Readers letter)
what u recommend to me the all new 116i BMW premium or the all new b class Mercedes kindly rank by(performance - space - service center ) thanks
Editors response:
Comment:
Dear Mr. Sheta,
what do u recommend, BMW 116I premium or Mercedes B200 premium? or any other in the same category? compare about (performance-service center- Ron) thanks
Dear Ahmed,
Although I am a well-known fan of back-wheel drive cars, and especially BMW cars, I must admit that in your case I would probably prefer the Mercedes B200 over the BMW 116i. When Mercedes Benz Egypt sent us a B200 Luxury test-car for this comparison, I did not expect it to convince me that much.
Aside from the very good interior quality, I was also positively surprised be the performance of the powerful 1.6 litre Kompressor engine, which produces 156 horsepower and therefore enables the car and its driver to get very quickly from A to B if requested.
You have lots of space in the head-area as well as in the leg-area, both on the back seats as well as on the front seats.
The 205-55 / 16 tires size gives you sufficient stability to keep up with the 156-hp of the engine, while at the same time giving you enough comfort on the bad-quality Egyptian roads.
The gear-shift at the steering wheel is similar to the S-Class and E-Class, and the manual shift paddles at the steering wheel are quite enjoyable.
The sound insulation inside the interior cabin is extremely good, that good that at some points when the car was stopping at a traffic light or so I wasn’t sure if the engine was running or not.
With the ongoing debate of increased fuel prices, the standard Start-Stop-Automatic which turns off the engine whenever the car is standing or stopping is surely a very good contribution to the environment as well as to the fuel economy and therefore for the running cost.
Conclusion: Mercedes B200 or BMW 116i? In your case I definitely recommend the Mercedes B200 !
We will forward your reader’s letter to Mercedes Benz Egypt so that they can get in touch with you for a personal test-drive.
Kind regards,
Editor
26.02.2013
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Ismail Farouk from cairo - egypt wrote:
Subject: Brilliance V5 - H530 (Readers letter)
Dear Mohamed,
Pls. give me your recommendation regarding the Brilliance new types V5 and H530
Best Regards
Ismail Farouk
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ahmed from cairo - egypt wrote:
Subject: Information about Speranza A620 (Readers letter)
I would like to buy Speranza a620 ( 2000 CC )
I need to know if it have any common problems & what about the agency service.
Best Regards
Ahmed Farouk
Editors response:
Well, Speranza does not offer the best quality in Egypt.
I recommend that you have a look at the Renault Logan Automatic or the different Brilliance or Mahindra models.
Regards,
Editor
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Karim Hazem from cairo - egypt wrote:
Subject: VW Passat 2007 FSI ! 92 or 95 Octane? (Readers letter)
KINDLY CAN I RE-FUEL MY CAR WITH 92 RON INSTEAD OF 95RON BECAUSE IT IS VERY EXPENSIVE NOW WITHOUT harming the engine & if not what’s the other choice for me
thanks
Editors response:
The 2007 VW Passat FSI with the 1.6litre engine should be able to drive with 92octance.
Regards,
Editor
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Sameh Samir from cairo - egypt wrote:
Subject: Inquiry about Brilliance V5 (Readers letter)
Dear All,
Please accept my thanks for your great effort and of course my seasons greetings for a merry christmas for you all.
I would like to have a Brilliance V5 car automatic transmission but i cannt get a review from any one as it is a new car at Egypt, so what about your opinion in this car?
i have an 2008 elantra automatic so u can compare with if possible
Regards,..
Editors response:
Dear Mr. Sameh,
we have asked Bavarian Auto Group to send us a Brilliance V5 test-car in order to conduct an independent test-drive and review about it. We will publish the test-drive and review here on autoarabia.org and on our facebook group as soon as we get the test-car, and inform you via email when it is published.
Best regards,
Editor
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Ahmed from Cairo - Egypt wrote:
Subject: Opel Astra sedan 2013 (Readers letter)
Gents,
i want to buy Opel Astra sedan 2013 (Enjoy)....
Any feedback about this car
BR,
Ahmed
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Ahmed from Cairo - Egypt wrote:
Subject: Inquiry about VW Jetta 2009 1.6 - Buy it or not? (Readers letter)
I want to buy Passat 2009 (1600cc) and I need your advice regarding:
1. Does it takes fuel :92
2. What about the Gearbox
3. What are other issue related top it
Editors response:
1.) The VW Passat 2009 with 1.6 FSI engine should be able to run on 92 octane.
2.) The DSG-gearbox problems has been solved and there is a solution for those cars affected.
3.) The customer service and aftersales of Volkswagen Egypt has improved a lot recently.
Conclusion: Go ahead with this car !
Regards,
Editor
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Ahmad MorsI from Cairo - Egypt wrote:
Subject: Purchasing a new car (Readers letter)
Dear Mr Mohamed,
I spend much time driving in the busy streets of cairo. I am also 188 cms tall. I usually drive smoothly but like somekind of rapid acceleration. Kindly advise about ranking the following cars:
1. Brilliance V5
2. Kia carens
3. mitsubishi Lancer
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Hazem from Cairo - Egypt wrote:
Subject: Comfortable car with comfortable seats for back pain (Readers letter)
Dear all,
Thank you a lot for your great show.
I have medical problems with my back. Can you advise me for a car brand in the range of 150,000 which is comfortable for back pain.
Thank You.
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Haitham from Cairo - Egypt wrote:
Subject: Recommendation for SUV (Readers letter)
Dear Mohamed,
I really appreciate your efforts in providing honest and valuable information in a market that lacks respectable information.
I want to buy an SUV and I am really confused. I have an Opel Astra 2004 and I want to upgrade significantly.
From the following cars which would you BEST recommend in terms of safety, space, service centers and options, (please rank them):
Jeep, Captiva, Fortunner, X-Trail.
Also if I decide to go for the low budget ones how would you rate the Qashqai, V5 and the IX35 if they introduce the 1600 engine.
Thanks a lot in advance.
Best,
Editors response:
Dear Haitham,
depending on your budget, and taking into consideration the safety, space, service center quality, fuel consumption and yearly taxes you would have to pay, I would go for the following ranking:
1) BMW X1 or BMW X3 (depending on your budet)
2) Mahindra Scorpio
2) Nissan X-Trail
3) Jeep Wrangler
Currently I neither recommend the Jeep Cherokee, nor the Chevrolet Captiva and for sure not the totally over-priced and technically out-dated Toyota Fortuner.
In the low-budget category, also known as Compact-SUV segment I would definitely go for the Made-in-UK Nissan Qashqai.
My personal favorite among all the above-mentioned cars for our Egyptian roads (up to 170.000 LE), would be the Mahindra Scorpio as it is very convenient (low-gear 4x4 transmission, powerful diesel engine, 7 seats, rear-view camera, GPS Navigation System, two monitors in head-rests, etc.). In addition to that it has a very good fuel consumption (8-10 litres diesel per 100km) while the diesel fuel costs only 1.10 LE per litre.
If your budget can allow a more expensive car, then I personally would go for either BMW X1 or BMW X3. The BMW X3 2.0 is very good, but the BMW X3 35i plays in a league of its own.
In any case I recommend that you ask for a test-drive at all the above-mentioned dealer-ships and show-rooms.
Good luck & regards,
Editor
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Ramy Nasr from Cairo - Egypt wrote:
Subject: Buy new car. (Readers letter)
Dear Sir,
I need to buy a new car, and I´m thinking of Renault Sandero Stepway 2013.
So could you please give me your opinion about it.
I will use it just going to my work and going out in weekends.
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Mohamed Ali from Cairo - Egypt wrote:
Subject: Inquiry about the Skoda Octavia (Readers letter)
I have Skoda Octavia High line Model 2011, and I have heard from different people that this car has a common default that the Sarabantena of AC gets spoiled frequently and needs to be changed and it cost 3,000LE.
I have called their agent (Aksa in Zahraa Maadi) and they said that this default was on 2006 and 2007 models only but really I am not sure if they are saying the truth.
Can you advise if you know something about this issue and revert back to me.
Thanks in advance for your support.
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Dahlia ElGoweny from Cairo - Egypt wrote:
Subject: Advice for Volkswagen Polo (Readers letter)
Hello,
I would like to buy a brand new dark grey or dark black 2012/2013 Polo.
Can anyone advise me about the prices and options that can be offered please?
Thanks.
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Amr from Cairo - EGYPT wrote:
Subject: Evaluation Mercedes Benz Egypt / CNA (Readers letter)
Company: Mercedes Benz
Service center: CNA
Country: Egypt
City: Cairo
Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Average
Comment:
I went to CNA In katameya last Friday to check the E 200 but due to the demonstrations on that day the sales guy asked me to come next day Saturday at 9 in the morning.
I went on due time and no one showed up till 10:45 and kept looking for anyone from customer service but found no one there. I asked for the head of the branch and he was in vacation that day.
When I asked for a phone number to complaint a sales rep appeared and told me he is the only one there .
Anyways he took some time to find she car which was covered with dust and when I asked him about the specs of the car or comparison with the 5 series he knew nothing.
He was quite poor is his knowledge about the car yet polite. I left with bad impression on Mercedes and abandoned the idea of getting a Mercedes
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Samer Shafie from Cairo - Egypt wrote:
Subject: Complaint Mercedes Benz Egypt - Bad Customer Service at CNA (Readers letter)
I went to Mecedes Benz service center in Kattamia on Saturday November 17th, 2012 to perform a normal service for my wife’s car, B 150 model 2009 which is only 34,000 KM.
Also, I mentioned to Eng. Mina that the air condition is very weak and almost not working. By the mentioned time, Eng Mina called me and advised that the service is completed but they found a leakage in the internal AC coil and that’s why the AC is not working.
I told him that the car is just out of the guarantee by only 6 months and we just use it for a very short trips that’s why it has only 34,000 KM in 3.5 years, so I appreciate if he can give it a try with the guarantee department to see if they can do any kind of good-will.
Total cost of this part is almost EGP 3500 and the same for labour with total of EGP 7000.
He said that he will send an email to Germany and get back to me which is expected to be on Sunday November 18th.
This was the last time I hear from him till now. I tried to call him on his mobile or send SMS with no reply what so ever. Even I called the customer service number 012-75545885 and Mr. Nagy replied to me that he will tell him to call but neither Mina nor Nagy called me back till this moment.
2 days ago I called 16362 to make a complaint but the representative had no idea about what is 'good-will' and he kept on debating with me why should we replace a part while the car is out of the guarantee :) his name was Saied
I am really surprised with the poor level of customer service and follow up of the agent of number 1 car brand in the world
Editors response:
Dear Samer,
3500 LE for the spare part and another 3500 LE for the labor cost? I am always very surprised by the high labor cost at Mercedes Benz Egypt, keeping in mind the relatively low cost of labor in Egypt in general.
What do you mean by 'Number 1 car brand in the world'? 'Number 1' in which regard?
In any case, we will forward your complaint to the management of Mercedes Benz Egypt and ask them for a reply / statement regarding your complaint.
Kind regards,
Editor
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Mahmoud Badawy from Cairo - Egypt wrote:
Subject: complaint from Speranza Egypt (Readers letter)
On Nov.14th , i went to Abo-Rawash Service Center for some problems in my car.
L/H FWD Shock absorber is hard, The barke cylinder replacement,
Eng. Mohamed Hashim (Technical Management) replace the brake cylinder & check for 'L/H FWD Shock absorber is hard' & he told me 'L/H FWD Shock absorber' is in a good condition. and when i got the car i found it in a bad condition, The steering wheel is not accurate, and a high vibration in all the car.!!!!!!!!!!!!!!!!!
...
Important Note: By contacting Abo-Rawash Service Center for these issues; they told me that: These type of Repairs are not found in Abo-Rawash Service Center.
So, on Nov.18th, I went to local Service Center (Not Authorized Service Centers) to make The steering wheel is accurate, & to prevent the vibration occure, but the technican told me there is some problems in 'L/H FWD Shock absorber'; so he can not do any thing for making steering wheel is accurate.
And for this last issue, On Nov.25th, i went to Abo Rawash Service Center again; to check shock absorbers condition. My car is still in Abo Rawash Service Center till now.
Today, Eng. Mohamed Hashim told me, L/H FWD Shock absorber is Warp in the lower end. and it must be replaced, NOT under warranty.
'I told them before about the 'L/H FWD Shock absorber is so hard', and they told me L/H FWD Shock absorber is in a good condition. and now they said the L/H FWD Shock absorber is Warp in the lower end. and it must be replaced, NOT under warranty'.
Purchase date of my car is Oct.29th 2011 & current Kilometres are almost 45116 KM. and my car is still under warranty.
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Mohamed Adel from Cairo - Egypt wrote:
Subject: Sonata complaint continued (Readers letter)
Dear Editor,
It seems I have to send you after every step with Hyundai, as after every time they start taking action is solving my problem, but then neglect the case again later!!
After our last meeting with the COO "Mr. Khaled Kandil" he promised compensation of our money and returning the car, we were finally releaved!! But then again nothing happened!!
Someone from Hyundai called us 10 days after our meeting with Mr. Kandil asking us to register the car to Hyundai and delivering it with the papers to them, for them to issue the check afterwards!! Without any guarantees!! And they did not even offer to pay the registration fee!!
I sent an email to Mr.s Kandil that this is not acceptable, and requested that..
1-The check be ready same time as paper and the exchange to be done once.
2-Hyundai pays the initial registration, I registered the car for 3 years, but took it back next day to Hyundai.
3-Hyundai pays for the fees to transfer ownership to them.
As usual with Hyundai they never reply by mail, but had someone call me and refuse our requests.
I am now seeking your support to contact them again.
Regards,
Mohamed
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Amr darwish from Giza - Egypt wrote:
Subject: Advice for Buying new car (Readers letter)
I would like to buy new car and am choosing between Octavia fantasia old shape not 2013 new one, ford focus , and Nissan QAshQai .
What you recommend for me?
Thanks for you
Editors response:
Forget the Ford Focus and its agent Fikry Group / Ford Egypt.
Either go for Skoda Octavia old-shape or Nissan Qashqai.
I personally would probably go for the Nissan Qashqai, as the all-new 2013 Skoda Octavia (A6) will be introduced very soon. Check the Octavia-article on www.autoarabia.org
Regards,
Editor
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Yara Shousha from Cairo - Egypt wrote:
Subject: Wrong engine number / KIA Egypt EIM-EIT (Readers letter)
Regarding my problem with KIA about the wrong engine number, not matching with the car registration papers, it is finally solved.
The company took full responsibily to solve the problem with Alexandria customs and I got my car licence yesterday.
It really took almost a month and a half, but I am glad it turned out well at the end.
Editors response:
Dear Mrs. Yara,
we are glad we were able to help you in solving your problem.
Although EIM / EIT confirmed to us that it was not their fault, I am glad that they still offered to help you and solve this sophisticated problem with the Egyptian customs authority in Alexandria in order to keep you as a satisfied KIA customer.
This attitude and behaviour of KIA Egypt / EIM-EIT just confirms again the positive impression of this company, which we have gained over the past few weeks and which confirms again the professionalism and the very good customer service KIA Egypt is currently offering its customers. We hope that many other car companies in Egypt would become as professional as KIA Egypt and Renault Egypt (EIM / EIT).
Regards,
Editor
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Helmy Nagy from cairo - egypt wrote:
Subject: Problems with Skoda Octavia A5 Fantasia 2010 (Readers letter)
I have Skoda Fantasia model 2010 tiptronic and I have the following problems:
1. I changed the lever motor of the glass of the right side twice. One during the warranty for free and one on the good well where I paid the labors.
2. The last winter I took my daughter to the hospital for emergency and I stopped at the ATM machine to draw some money and left the car operating. When I returned the car was stopped, I tried to operate with no success and I smelt gasoline. I found a big pool of gasoline under my car. At midnight I draw it to my home and next day I called the mobile service who came and found that the fuel hose disconnected from the fuel filter. They connected it by a strap and accompanied me to the agency at Ghamra. The engineers there couldn't explain why the hose slipped.
3. Since 21st November, 2011 and I hear noisy when I start the A/C, I went to the agency at El-Sharkawy and they advised to go to Ghamra agency to check the A/C compressor which needs to be replaced. I went to Ghamra at the mentioned date and they checked the A/C then they told me there is nothing and they discharged and re-charged the Freon then the sound vanished.
a. They were right but the sound returned again in summer and I visited them for diagnostic and they said it is the blower fan and need to be clean, I told them it can't be the blower fan because the sound increases with increasing the rpm. Anyway they cleaned the blower fan and when I left the agency the sound returned.
b. I went for the third time and left the car there for ten days where they said that noisy is coming from the inner radiator. It was surprise for me and I cleared to them it should be the compressor but they didn't been convinced. So they changed the inner radiator and dismount the whole dashboard - it was a big concern for me as I doubt they can return it as it was - then they changed the inner radiator and I paid 30% because of the good well but this was not satisfactory to me as it is something not related to the user behavior or mistake.
c. The sound returned again with low noisy but I can recognize it and this is not only the reason as the airbag alarm was light in the dashboard and the CD can not get out of the cassette easily. So my concern for dismounting the dashboard turned to be real. I went for the forth time to Ghamra agency and left the car there. They confirmed that the sound is normal and they showed me two cars with the same level of sound.
4. For the airbag alarm, it was the airbag control which is damaged due to water!! From where the water would reach the control. No one knows, they said there must be some water slide on the control cable and reached the control unit where it damaged. They tried to explain that water could came from washing the car inside or using the car care but this didn't happen.
I am very confident this was due to dismounting the dashboard or changing the inner radiator but they didn't get convinced and told me the control price is 7000 EGP and delivered in 20 days. How such peace related to safety equipment like airbag control can be damaged easy like this. And how can a user cause the water to reach it. I don't believe this explanation and I guess that when the dashboard was dismounted there was a big opportunity to let the water in and after some time the control connection get salted and damaged. After suffering I got a used control for 1500 EGP and the alarm now is off.
The real problem I released at Skoda that the warranty system is not designed to believe the customer or satisfy him. The good well system does not consider the history of the problem and just enter the dates and the concerned part then according to the system evaluation, it decided how much the customer should pay!! Which means if the concerned equipment does not have a repeatable or common problem then the customer has no right to complain and this is what happened with the airbag control unit as Skoda does not cover it by the good well system.
So please advise what should I do if there is some consequences like the airbag control or if the A/C compressor really damaged.
How can I trust to buy another car from Skoda??
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Ahmed El Ginedy from Giza - Egypt wrote:
Subject: Proton Persona 2013 or Hyundai Accent RB? (Readers letter)
I want to buy Proton Persona 2013, please advise me is it better or Hyundai Accent RB
Editors response:
Dear Ahmed,
forget the Proton Persona 2013 and the Hyundai Accent RB.
Better go for Renault Logan, or Nissan Sunny 2013 or one of the Brilliance models.
Regards,
Editor
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khaled from cairo - egypt wrote:
Subject: Buy a Chinese car (Readers letter)
Dear Mr. / Sheta
I want to buy a vehicle and choose between Chinese BYD car
The car new Aamjerand 7 of clear guarantee Ghabbour
Greetings to you and to assist you wonderful
Editors response:
Dear Khaled,
I neither recommend the Geely Emgrand 7 nor the BYD.
Better go for the Renault Logan or Renault Sandero or Renault Sandero Stepway, which are available with both manual and automatic transmission.
Regards,
Editor
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Fatine Elawwa from Giza - Egypt wrote:
Subject: Complaint MINI Egypt - Bavarian Group / MINI Cooper CountryMan S (Readers letter)
Dear Editor Mohamed Shetta,
First of all I am simply in love with this Website and Live Radio Program and the Reputation of AutoArabia as well which is becoming more successful everyday, specifically that recommending cars/ resolving people\'s complaints has nothing to do with Publicity and Marketing.
Please! Keep this up as you are becoming a reference before taking a decision of buying a car, which is not that easy..
And concerning my complaint/ letter i have sent days ago, about my MINI cooper CountryMan S and my experience with the Bavarian automotive group, and the fact that i have been staying for a month until now without a car as a punishment for me for putting 400+ Egp in a Premium Manufacturer car and was as well expecting a Premium After Sales Service, But yes! the fact now is that i am stuck in Transportations such as taxis / Friends pick ups !! Me?!
anyways i know very well that Unless you have a named contact at MINI then real life complaints letters disappear into the abyss!
that why i am considering talking about this to my lawyer to check for solutions as until now I am not happy with the response i have had off my own mini dealer/service center.
The after Sales Service is a very big issue with the Bavarian Automotive Group, which left me out of patience and trust.
And as i keep on telling my story to almost everybody i meet, and people asking me to take them to small claims court specifically after hearing successful stories of people taking Mini/BAG into small claims court and winning. is not this an approach that i may want to consider??
what do you think?
As well as Escalating my problematic case for the fact that "I DONT NEED THE CAR ANYMORE AS I DONT WANT TO DEAL WITH THEM ANYMORE NEVER EVER" to BAG's Officials as they are ultimately responsible for all agents & vehicles worldwide, and as a Diplomatic attache and having had the deal with the diplomatic sales department, I WAS (past) Expecting an amazing service, but all i can see is an awful one!
i may say am having my worst days because of them as well, also thinking that i may have had an accident with my family in this car due to my set of damaged inflated tires.....
at last Is it reasonable that something like that could happen to a car which costs 400.000+ Egp? and Will I be obliged to wait for tires for a another 2 months?
and During this, what can I do without a car, do i have to keep on waiting for Taxis just to go to my work and then spend all the weekends home just because of a bunch of unskilled employees?
Thanks for your support ! and i am updating you that i had a call from them yesterday but it was just to know what was the problem , no solutions yet until then i am using the Social media just to give people awareness about such issue and i really don't want anyone to undergo the experience i am in now,
Thanks for reading this!
Editors response:
Dear Mrs. Fatine,
we have forwarded your second complaint to the top management of Bavarian Auto Group and MINI Egypt.
Could you please confirm to us again what tire pressure was recommended to you at the MINI Service center and what tire pressure is written in the owner's manual of your MINI CountryMan?
Regards,
Editor
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Amir Abdel-Ghany from Cairo - Egypt wrote:
Subject: Nissan Sunny 2013 (Readers letter)
I need to know your review about Nissan Sunny Supersaloon 2013
Editors response:
Dear Amir,
we are still testing the Nissan Sunny Super Saloon. Review will be ready and published here and broadcasted on Radio Masr 88.7 in a few days.
Regards,
Editor
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Ahmed Mostafa from Cairo - Egypt wrote:
Subject: Compare Nissan Sunny Super Salon 20013 & Proton Persona F/O AT (Readers letter)
I'd like to buy a new car and I'm comparing between Nissan Sunny Super Salon 20013 & Proton Persona F/O AT .
1- I'd like to know which is better specifications ?
2- which Dealer and after sales service is better
"Nissan Egypt" or "Ezz El Arab"
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ahmed from cairo - egypt wrote:
Subject: Advise (Readers letter)
انا املك مبلغ 90.000 ال٠جنية Ùˆ اØتاج سيارة مرتÙعة Ùˆ تتØمل شيل عدة شغل بصÙتى مهندس تركيبات معددات مصانع
Ùما رأى سيادتكم بالسيارة التيجو Ùˆ هل هناك مشاكل بها
او هل تنصØون بنوع اخر من الماركات
Ùˆ شكرا Ù„Øسن تعاونكم
اØمد Ùاروق
Editors response:
No, I do not recommend the Speranza Tiggo.
In your case I recommend a new or used Mahindra Scorpio or Renault Duster.
Probably the Mahindra Scorpio would suit your business nature more.
Regards,
Editor
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Sameh from cairo - Egypt wrote:
Subject: Price of Mercedes A-Class (Go to article)
Hi,
It it a good competitive car in its segment?
Could you please advise when it planned to be available for booking in Egypt, and what its expected price start ( should it be less than B200 which start at 244000) and will it have the same engine as in B200?
Many Thanks
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Dr. Amr from Cairo - Egypt wrote:
Subject: 150.000 LE Budget: Renault Fluence or Toyota Corolla or Nissan Tiida? (Readers letter)
Dear Mr.Mohamed,
I'm really one of your big big fans on radio and your website!
Your credibility is incredibly growing every time to me, and I really want to thank you for your sincere efforts in your field and for guiding us (gazak Allah Khayran)!
My question is, i have a budget of around 150.000LE not more. I had spent the last 10 days searching for a good choice, i m really so so much confused and can't make a decision between Toyota Corolla, Peugeot 408 (Made-In-China), Renault Fluence, Renault Duster, Nissan Tiida and Kia Carens.
I want a car with fine after sales services and maintainance and spare parts good prices, resale, and withstand highways which i m always using (provided i dont run at high speeds).
Sorry for bothering you with all these details but you know doctors are always meticulous and detailed.
Waiting for your valuable advice
Thanx again
Editors response:
Dear Dr. Amr,
as for the reputation, professionalism and customer service I can recommend Renault Egypt, KIA Egypt and Nissan Egypt. I currently do not recommend Toyota Egypt Alfuttaim or Peugeot Egypt as they need to do a lot of homework in order to repair their damaged reputation and become more professional and customer-friendly.
We tested the Renault Fluence and the Renault Duster (manual transmission) for a long period and they left a very positive impression with us, as they are very practical and convenient for the Egyptian roads. Besides, Renault Egypt and KIA Egypt (EIM / EIT) currently offer one of the best customer services in Egypt.
We also tested the Nissan Tiida a long while ago, and I also recommend this car. It has a large trunk and lots of leg room in the back.
I do not recommend the Toyota Corolla and also do not recommend the Peugeot 408 nor the Peugeot 301 which will arrive to Egypt soon.
My personal choice among the cars you mentioned above would be either the Renault Fluence or the Renault Duster.
Another personal favorite is also the Mahindra Scorpio 4x4, which has 7-seats, rear-view camera and a practical diesel-engine with which you can drive almost 500km with just one tank, which costs you only 44 LE !!! A very important advantage, especially if gasoline will reach very high prices soon.
Check out our Auto Arabia Facebook group for more information.
Best regard,
Editor
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Fatine Elawwa from Giza - EGYPT wrote:
Subject: Evaluation MINI BMW Bavarian Auto Group BAG / complaint MINI Egypt (Readers letter)
Company: Mini Egypt / Bavarian Auto Group
Service center: MINI
Country: Egypt
City: Giza
Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Very bad
Comment:
Never EVER get a BMW/MINI COOPER in EGYPT !
Their service is hell and they keep on telling you lies , fake and unreliable informations.
Their stuff is unskilled and keeps misinforming the customers about their inquiries, which will make you repay the price of the car again within a year after beying destroyed by their awful service.
Warranty? you must be joking!
Whenever you ask about it they will keep on telling you that THIS PARTICULAR thing you are asking about right now is not included in the warranty! At the end you may discover that almost everything is not included!
I have now to change my set of 4 tires for 3000$ due to their awful service call center which misinformed me about the tyre pressure i should keep my tires on !
They told me that it should be 30 psi! And when the set of 4 tires were full of punctures due to the driving with a low pressure i went to Bridgestone where the engineer was shocked on how a car changes its tires on 4000 miles!
Even they were Run-flats which are the best also it is stated on the door that it should be kept on 38!!!
I trusted their service center so after 5 months, all tires are damaged and now i am stuck without a car due to their bad service and their lies !!!
Editors response:
Dear Fatine,
thanks for informing us and our readers about your not-so-lucky experience with MINI Egypt / Bavarian Auto Group.
We will forward your complaint to the management of Bavarian Auto Group in order to avoid such mistakes at their service center in the future.
I am sure somebody from Bavarian Auto Group will get in touch with you shortly.
Regards,
Editor
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Hesham from Giza - Egypt wrote:
Subject: Car advice: BMW 316i vs Volkswagen Passat (Readers letter)
Dear Editor,
I would appreciate your opinion regarding an upcoming car purchase. My budget is around 220 - 280. I am considering the VW Passat and the BMW 316.
I am receiving conflicting information regarding the requirement to put 95 octane fuel in the passat. Can you confirm if this is a must.
For the BMW, do you know when the new shape will be available in Egypt? Is it expected to be assembled here or in Germany and what is the expected price.
My criteria for evaluation include:
Reliability, technology, good dealer service and car running costs.
Your advice is appreciated.
Hesham
Editors response:
According to our knowledge and our information from Volkswagen headquarters in Germany, the VW Passat with TSI engine MUST use 95 Octane gasoline. Otherwise this could ruin your engine.
On the other hand Volkswagen Egypt informed us that the Volkswagen Egypt has approved 92 Octane for its TSI engines sold in Egypt, but we were not able to test that ourselves yet.
The all-new BMW 316i will be launched officially by BMW Egypt / Bavarian Auto Group in the first week of January 2013. It will be an imported Made-in-Germany model. Expected price should be somewhere between 240 - 280.000 LE.
Both cars are very good cars. My personal choice for Egypt would be the BMW 316i, especially since the 92-Octane-approval for TSI engines is not very clear yet.
Regards,
Editor
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Ahmed Wasfi from Cairo - Egypt wrote:
Subject: Octavia Fantasia 2013 inquiry (Readers letter)
Dear Mr Sheta
I have two inquiries about octavia fantasia 2013 :
first If there is problem in the transmission box as in passat and jetta produced by the same manufacturer (VW).
second the new octavia supposed to have turbo engine (TSI) as Jetta and Passat, Does that kind of engines require benzene octane 95 or can i use benzene 92
looking forward for your reply because I appreciate your response very much.
Ahmed Wasfi
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Ahmed Tarek Hassan from Cairo - Egypt wrote:
Subject: Amazing Review (Go to article)
Such a professional review Mr. Sheta.
It must have been a thrilling experience.
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Ahmed Karim from Cairo - Egypt wrote:
Subject: VW Passat Recall (Readers letter)
Dear Sir,
I have a VW Passat model 2009, I have a problem with the gear box, where the car doesn't start anymore, and there is an error message that says there is a parking brake problem consult the manual.
I called the VW dealer and they came to see the ca, they started it, and told me to give it a try, after driving around 2 KM, the car gear changed to neutral and the parking brake was turned on.
The engineer from the dealer came to me and saw it and said that the gearbox's mechatronics has to be changed, and it will cost around 22000 LE.
When I asked around I knew that the 2009 passat DSG model was recalled by VW and that they are supposed to change this for free.
I also went to them twice with the gear box problem, and they told me that it is only a software update and that there was nothing wrong with the car.
A friend of mine advised me to call you guys and that you will help me in resolving this problem with the VW dealer.
My car chassis number is 57198, and the Motor number is 147739
Thanks and regards
Ahmed Karim
Editors response:
Dear Ahmed,
yes, the Passat 2009 should indeed be among the models which Volkswagen headquarter has recalled in its big DSG-recall. Therefore your car should be repaired for free through the Egyptian Volkswagen dealership in Cairo.
What caught my attention more was the warning saying 'parking brake problem' and the reply of the Volkswagen technician.
We will forward your complaint to Volkswagen Egypt. Expect to hear from them soon and keep us updated with your case through our websÃte autoarabia.org as well as through our facebook group and our weekly radio show on Radio Masr 88.7 (every Wednesday from 4-7pm)
Regards,
Editor
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Farouk Ostowani from cairo - egypt wrote:
Subject: BMW X3 2.0 (Go to article)
Why are you not introducing the new 2 litre engine for the X3. If you do have plans to introduce this engine it would be a great success. could you advise? Thank you
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Randa Elnezamy from EGYPT - CAIRO wrote:
Subject: Is Hyundai ix20 a good family car? (Readers letter)
ارغب ÙÙ‰ شراء سياره هيوانداى IX20
واود معرÙÙ‡ مميزات هذه السياره ومدى ملائمتها لتكون سياره عائليه
وامانها على الاطÙال ... وما هى عيوب السياره
ÙˆØ·Ø±Ø Ø§Ù‚ØªØ±Ø§Øات بديله ... جزيل الشكر
Editors response:
Dear Randa,
if you are looking for a family car then I recommend you pick a car with ESP (Electronic Stability Program), like the Skoda Fabia, Skoda Roomster, Seat Leon or VW Polo.
If you can wait, then I suggest you wait till January or February 2013 as several new models will be launched in the first quarter of 2013.
Regards,
Editor
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Tarek Raafat Zayed from Obor - EGYPT wrote:
Subject: Evaluation Renault Egypt EIM - EIT (Readers letter)
Company: Renault
Service center: EIM
Country: Egypt
City: Obor
Company Rating: Good
Service Rating: Very Good
Sales Rating: Very Good
Comment:
I have a positive impression with EIM, starting with their call center to make a reservation, through the warm attitude and good listening for any complains before the receipt of the car, ending with the good quality of service.
However, I blame them for the limited number of service centers in Cairo; also, for the restricted services they provide during Fridays and Saturdays.
Currently, Renault have conquered allover Egypt by a fleet of vehicles of various models of different categories. Such invasion definitely will require to open many service centers with well trained and qualified technicians IF they are keen and willing to retain and improve their reputation and the ranking they have achieved in the country and to gain the customer satisfaction.
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tarek from haram - egypt wrote:
Subject: lancer ex 2012 (Readers letter)
Dear sirs I would like to know your esteemed review regarding the 2012 Mitsubishi Lancer EX model and the new agent diamond company
Editors response:
The 2012 Mitsubishi Lancer (aka 'Shark' model in Egypt) is of course much much better the old Mitsubishi model called 'Buma'.
The new Mitsubishi agent in Egypt, Diamond Motors, is by far much much better and much more professional and honest than the old Mitsubishi agent, Al Rawas.
Regards,
Editor
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Osama Al Sayed from Cairo - Egypt wrote:
Subject: Mercedes Benz is the worst customer services (Readers letter)
I'm really speechless, I can assure you Mercedes Benz is the worst customer services I can ever imagine.
My complaint is now fired a month ago and I didn't get any support from them. No call backs, no answers to their phones, no reply on emails.I even emailed the CEO of Mercedes and completely in vain.
Yesterday I was in their head office trying to meet the after sales manager, the complaint manager the front office nearly detached me totally saying no one is available and they have nothing to offer me, they are surely screening their customers.
In addition to MECC (service center) who contacted me yesterday to arrange a meeting then cancelled it on 1 hour before the meeting and informed me to call back with nothing at all till now.
Please please anyone with contacts with anyone from Mercedes help me out.
I need to know where this will end, my car is broken and can not be moved from the service center
Editors response:
Dear Mr. Osama,
I must admit I am really surprised that Mercedes Benz Egypt did not solve your problem despite the many email and complaints we forwarded to them.
The reply of Mercedes Benz Egypt was that they pay maximum attention and have a premium customer service, better than all the other premium competitors in Egypt. Obviously this is not the case and it seems that they are busy selling their new C-Class Coupe as well as C200 and E200, so they have no time for solving the problems of already existing Mercedes customers.
We will forward your complaint again to Mercedes Benz Egypt. If you do not hear from them before Thursday (08.11.2012) noon, then we will send your complaint to Mercedes Benz headquarter in Germany.
In addition to that we will demand from Mercedes Benz Egypt an official reply, why your case has been dealt with with such a slow and poor attention from their side.
Best regards,
Editor
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Islam from egypt - cairo wrote:
Subject: Brilliance FRV (Go to article)
I want to buy a car Brilliance FRV - Automatic transmission , What do you think about that car and the cost of maintenance by agent?
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Nader Hassan from Cairo - Egypt wrote:
Subject: 2009 VW Passat recall (Readers letter)
I heard that VW recalled few models including 2009 Passat for replacing certain spare part in the gearbox or the clutch due to hardware problem.
If that is a right information, what to do in this case knowing that VW Agent in Egypt is not honest and always manipulating in such free service.
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آحمد عصام مبارك from Cairo - Egypt wrote:
Subject: Complaint Mercedes Benz Egypt - الالمانية لصيانة سيارات مرسيديس لا تريد اصلاح السيارة (Readers letter)
تحية طيبة و بعد
ارجوا من سيادتكم عرض مشكلتي او ارجوا منكم النصيحة ماذا افعل حيث تعرضت سيارتي المرسيدس لحادث اصتدام بحجر في الطريق و قمت بابلاغ توكيل مرسيديس الكائن بشارع جسر السويس حيث ان السيارة مؤمن عليها هناك تأمين شامل و حررت محضر بقسم الشرطة لكي يتم اصلاح السيارة و قد تم معاينة السيارة من مهندس الاستقبال و لكنة لم يكتشف جميع الاجزاء التالفة إثر الحادث و تم تسليمي السيارة في حالة سيئة جدا و ذهبت لهم كذا مرة لاخبارهم بان السيارة ليست سليمة و لازال بها عيوب تظهر علي الطرق السريعة و بعد الكشف عليها عدة مرات اخبروني بان السيارة بحالة ممتازة و يجب ان اقتنع بذلك و طلبو مني تغير المساعدين الاماميين و قمت بذلك ولكن لم تتحسن السيارة و بعد ذلك اصريت علي فك اجزاء السيارة و الكشف عليها امامي و تبين ان هناك فعلا اجزاء اخري تالفة لم يتم تغيرها و هذا يعد خطاء من مهندس الاستقبال الذي تسلم السيارة و طلبوا مني تركها لكي يتم اصلاحها كما يجب و عند استلامها وجدت ان حالة السيارة اسواء و تبين بالكشف عليها بالخارج انه تم استعدال الاجزاء التالفه دون تغيرها مما ادي الي ارتفاع العجلة الامامية اليمني اكثر من العجلة اليسري و عند دوران الدركسيون الي اقصي اليمين ترتفع مقدمة السيارة لاعلي و عند دوران الدريكسيون الي اقصي الشمال تتحرك مقدمة السيارة بشكل طبيعي الي اليسار اتصلت بادارة شركة مرسيديس عدة مرات لابلاغهم بشكوتي و لكن كل مرة يتم علي بان العربية سليمة جدا
ماذا يجب علي ان افعل لكي احرك المياة الراكده ارجوا الافاده و الارشاد و لكم جزيل الشكر لحسن تعاونكم
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Khaled shaaban from Cairo - Egypt wrote:
Subject: Brilliance FRV Cross or Renault Logan? (Readers letter)
Dear Sir
I want to bu a car for my son, I have a budget up to 85000 LE, but I need it to be with automatic transmission, I am thinking about either Brilliance FRV or the Cross vs Renault Logan
What is your advise?
Please accept my best regards for your time and efforts
Thanks
Editors response:
Dear Khaled Shaaban,
I personally would go for the Renault Logan or Renault Sandero Stepway.
Regards,
Editor
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Mohamed from Cairo - Egypt wrote:
Subject: Compare Volvo S60 VS Peugeot 508 (Readers letter)
I'd like to buy a new car and I'm confused between Volvo S60 and Peugeot 508.
1- I'd like to know which is better specifications ?
2- which Dealer and after sales service is better
CDCM "Ù‹Wagih Abaza" or Ezz El Arab
Best regards
Editors response:
Dear Mohamed,
the Volvo S60 is a very good car but its service center and importer in Egypt, Ezz El Arab, has a very bad reputation.
The Peugeot has the life-saving Electronic Stability Program ESP, but the reputation of Peugeot Egypt is not the best.
If I were you, I would wait till January 2013 and buy the Made-in-German BMW 316i from Bavarian Auto Group.
Regards,
Editor
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Ahmed Essam - احمـــد from Cairo - Egypt wrote:
Subject: Complaint Mercedes Service Center Compliants (GAS) (Go to article)
تحيــة طيبة و بعد
من معرفتي بكم و ما مدي اهتمامكم بمتابعة شركات و توكيلات السيارات في مصر و منطلق خبراتكم في التعامل مع تلك الشركات اريد عرض مشكلتي عليكم لكي توجهوني للتصرف الصحيح لكي احفظ حقوقي.
انا امتلك سيارة مرسيديس C180 موديل ٢٠٠٩ و تعرضت لحادث في الطريق حيث تم الاصتضام بحجر في منتصف السيارة مما ادي الي كسر كارتيرة الزيت و انبعاج في مصفح اسفل علبة الدركسيون و اللتواء في علبة الدركسيون و ايضان في صالة العفشة قمت بتحرير محضر للحادث و ارسالة للتوكيل لاعتمادة حيث انني قمت بالتامين علي السيارة مع مركز خدمة مرسيديس GAS الكائنة بشارع جسر السويس و تم معاينة السيارة من قبل مهندس التوكيل و لكنة لم يتحري الدقة في المعاينة و تم اصلاح كارتيرة الزيت فقط و تم تسليمي السيارة و لكن بعد التجربة وجدت السيارة اتزان السيارة سيئ جدا علي الطريق قمت بتسجيل شكوي في الادارة و قاومة الشركة بالاتصال بي للكشف مرة اخري علي السيارة و قالوا لي انها سليمة تماما و بعد عدة شكاوي اصريت ان يتم فك السيارة بالكامل امامي و الكشف عليها حتي وجدوا انة فعلا لم يتم اصلاح باقي العيوب الناتجة عن الحادث و اعتذر لي المهندس المسؤل عن هذا الخطء و طلبي مني تجديد التامين معهم حتي يتمكنوا من اصلاحها رفضت ان اجدد حتي ان يتم اصلاحها بالكامل و تنتهي جميع العيوب اولا ، تم استلام السيارة مني و اخباري ان التوكيل سيتحمل هذا و لكنهم لم يفعلوا ذلك و قاموا باستعدال الاجزاء الغير سليمة بدل من تغيرها و لكن السيارة لازالت بحالة سيئة في الاتزان علي الطرق السريعة و تم ابلاغي ان السيارة الان خالية تماما من اي عيوب و انهم فعلوا كل ما يستطيعوا ان يفعلوه!!!! و قال لي احد المهندسين داخل التوكيل بشكل ودي انهم لا يريدون تحمل المزيد التكاليف للاصلاح حتي لو كان الخطء هم المسولين عنة
مـــاذا افعــل ؟
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omar.farouk from Cairo - Egypt wrote:
Subject: Opinion about Brilliance v5 (Go to article)
Dear Sir
please i would like to know your professional opinion about Brilliance V5?
I would like to buy it. What would you advice me?
thank you
Best Regards
Editors response:
Unfortunatley we did not drive it yet. As soon as we do, we will publish the review and test-drive here and on our Auto Arabia Facebook Group.
Kind regards,
Editor
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Mike Louis from Cairo - Egypy wrote:
Subject: Advice - Nissan Sunny or Hyundai Accent RB? (Go to article)
Dear Mohamed Sheta,
First i would like to thank you for your live program on radio. I used to hear you every week .
second i compare between two cars and need you opinion: new nissan sunny or accent rb?
if you have other option in the same rang plz advice me.
and thank you again
Editors response:
Dear Mike,
thanks for your message. I am glad you enjoy our radio show.
Between the Nissan Sunny and the Hyundai Accent, I would currently chose the Nissan Sunny until Hyundai Egypt Ghabbour improve their customer service and become more professional.
Another interesting alternative would be the Renault Duster or KIA Cerato.
Regards,
Editor
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Fakhr Eldin from cairo - egypt wrote:
Subject: Complaint Fiat Egypt / OMATRA (Readers letter)
My FIAT was in the Omatra service center since Thursday 18.10.2012 because suddenly it overheated !
I dont know why, till today which is monday the 22nd of october they didnt figure out what had happened to the radiator, because it was empty !!!
I tried calling them 100s of times with no answer and finally when they answered me i was obviously very angry !!!
The 'RECEPTIONIST' called 'MENNA' instead of absorbing my anger, just hung up on me, because as she says she will not talk to me if im angry and she didnt like my tone!!!
So she decided to end the call.
Then they found out that due to the heat in egypt the radiator moved hit the fan and broke sending all the cooling water out of it, they said it is '3eib tasnee3' / manufacturing default, but i'll have to pay for it since im out of the guarantee since last june and that there are also no spare parts available right now!
All of that and a receptionist hung up on me??
Is this how FIAT treats its customers???
After they sold me the car as a 'new car' I noticed that it had already 200km (!!!) on the speedometer ! They explained to me that this is normal !!!???
This FIAT Omatra dealership sickens me! They never answer, they are very rude to their customers and they took 5 days to find out what was wrong with the car not even fixing it, just finding out what happened.
I hope you can help me and send my complaint to the decision-makers in Italy !
Editors response:
Dear Fakhr,
we will forward your complaint to Italy. Please keep us posted and updated with your case and feel free to call us tomorrow during our live radio program on Radio Masr 88.7, between 4-7pm !
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Osama AlSayed from Cairo - Egypt wrote:
Subject: Re:Mercedes ruined my drive shaft in my B150 (Readers letter)
Continuing to my misery with Mercedes who ruined my drive shafts because of neglection to their customer and unavailability of spare parts plus very late delivery of ordered parts (took them 3+ months though a deposit is being paid).
It's getting worse, no one called from Mercedes-Benz complaints center, I tried to call them twice every time they say someone will call you and never happens.
The service center claims they called me after 2 days of part delivery and I replied that I will schedule, I checked all calls I received with phone company and found no calls from the center after negotiations with them they offer to fix it with actual costs which is too high 13K EGP plus taxes which makes no difference.
Editors response:
Dear Osama,
I was hoping that Mercedes Benz Egypt would be much faster in solving your complaint after we sent them your first complaint.
We will forward to them your second complaint.
Please keep us posted with the development in your case.
Regards,
Editor
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Usama Naguib Gad from Cairo - Egypt wrote:
Subject: Bavarian Auto Group / Brilliance (Readers letter)
السلام عليكم ورØمة الله وبركاته
شكوتي تتلخص ÙÙŠ الاتي:
انوي شراء جديدة الباÙاريه ال Brilliance V5 Ùقمت بالاتصال بخدمة العملاء للوكيل 16224 للأستÙسار عن امكانية عمل test drive للعربيه قبل الشراء وكان الرد ممكن ولكن بالتنسيق مع المعرض الخاص بهم بالنزهه مصر الجديده ومشكورا ذكر لي 4 من مسئولي المبيعات بالمعرض وارقام هواتÙهم ووعدني بأرسال تÙاصيل السياره علي البريد الالكتروني والذي لم ÙŠØدث Øتي الان -بعد اكثر من 24 ساعه علي المكالمه - Ùقمت بالاتصال بالاÙاضل المسئولين للتنسيق ولا رد وبعد اكثر من Ù…Øاوله رد اØدهم وعند تØديد طلبي بعمل التجربه كان الرد غير Ù…ØªØ§Ø Ùطلبت تØديد موعد ولو Øتي لاØقا Ùكان الرÙض والاعتذار عن تقديم اي وعد بميعاد ولو Øتي متوقع ممكن Ùيه القيام بتجربه السياره.بالاضاÙÙ‡ الي الØده ÙÙŠ طريقة التعامل والتأكيد علي عدم وجود سيارات الا بالØجز وهذا معرو٠لي ولا يسبب مشكله ولكن التناااااااااكه !!!!!وعليه رجاء النصيØÙ‡ او المساعده ØŒ Ùانا لا انتوي شراء سمك ÙÙŠ ماء
مع الشكر
Editors response:
Dear Usama,
usually the Bavarian Auto Group offers premium customer service not only with its BMW brand, but also with its other brands such as Brilliance, Mahindra and BMW Bikes.
I will forward your complaint to the person in charge at Bavarian Auto Group and I am confident that somebody will get in touch with you soon. Keep us updated !
Regarding a professional review about the Brilliance V5, unfortunately we did not receive a V5 test-car yet and therefor could not conduct an independent test-drive yet. As soon as we get the test-car we will be able to give you and our readers a professional and independent review about the car, and tell you if it is good or not.
Regards,
Editor
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Okasha from Giza - Egypt wrote:
Subject: Ghabbour Car Care (Readers letter)
Dear Team,
Please find my experience with GB Auto, as i have a new Accent Hundai, 2009.
After passing 15.000 KM, i noticed a sound that the clutch, which disappears after touching it.
I went to complaint this issue, after maintenance is done, disappeared.
After i went home, the sound is back.
I consulted them again after passing 60.000 Km, they said clutch should be changed, as well بلية دبرياج.
Any help please do not know what to do or if this causes bad performance for the clutch?
Regards
OKasha
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Ahmed Shehata from Cairo - Egypt wrote:
Subject: Terrible experience with FORD EGYPTIAN AMERICAN AUTOMOTIVE ,FIKRY GROUP and their Insurance company (Readers letter)
Dear Editor.
I'm here by writing to your website to complain of the terrible experience I’m facing with FORD EGYPTIAN AMERICAN AUTOMOTIVE ,FIKRY GROUP & their EGYPTIAN TAKAFUAL PROPERTY & LIABILITY insurance company, which Ford FIKRY GROUP has presented as the join venture company working under their umbrella for better and fast service.
My wife had a night accident dropping in one of the ring road joints (the big cracked one near Cairo-ALEX desert exit) with her newly purchased Ford Fiesta 2012, which caused the damage of the four wheels .
Accordingly, we have done a police statement which is required by the insurance company to cover the accident, then we delivered the car to FORD EGYPTIAN AMERICAN AUTOMOTIVE service Center at 6th October city to check the car and report the damages to the insurance company.
After 2 days, the FORD service center reported that the damage has been done to only 2 wheels and one tire.
The insurance company approved the change of both wheels ,but not the tire having a bubble.
FORD service center was trying to convince me that it is not impacting the car stability or performance which I totally refused and insisted to escalate within the insurance company stressing on the fact that such attitude is jeopardizing my wife, and kids safety.
Finally after 6 work days I got it approved and took the car given that I am paying 25% of the wheels price,50% of the tire price and 15% of the total service price.
15 days later and with the first opportunity to speed up on a high way, I faced instability issue driving on speed over 125 KM/hour. Therefore I took the car to a special tire service center where they informed me that the other 2 wheels which have not been changed are deformed and no more rotating on an axial bearing, thus they need to be changed.
Again I went back to Ford service Center telling them my complain. After their second check they confirmed that those 2 wheels are deformed and when I asked why such an issue was not discovered or reported during the first checkup?
I have been told that wheel balance for those wheels was not checked at all !!!!
From my point of view having a car with such reported accident, should have passed through full analytic report on the suspected functions of the vehicle : tires, shock absorbers & brake discs, the wheel alignment…etc before delivering to the customer.
Ford Service Center submitted a new report with the both damaged wheels to the insurance company but they refused because it was not submitt !ed since the beginning with the first report.
In addition to the improper way of communication of the insurance company accusing me of claiming other car wheels not belonging to my wife’s car!!! For that I am requesting an official apology from FORD EGYPTIAN AMERICAN AUTOMOTIVE ,FIKRY GROUP & their EGYPTIAN TAKAFUAL PROPERTY & LIABILITY insurance company
As a conclusion,here I can see:
1. Incomplete e report and careless checking of the car
2. Conflict of interest between Ford Egypt fikry group & their insurance company Elmasyria eltakafuly being one company with mutual target to reduce the cost ,they have not reported the whole damages deceiving the customer.
3. Improper communication towards the customers
4. Now it has been 3 working day since I have delivered the care with no feedback therefore I am entitled to a courtesy car till the issue is finalized.
We are now seeking your support to raise the issue with FORD USA as the mother company and ultimately responsible for all agents & vehicles worldwide, which could have a huge impact on the mother company’s image.
Also the tremendously poor customer support being shown by FORD EGYPTIAN AMERICAN AUTOMOTIVE ,FIKRY GROUP and their insurance company towards customers,
What I’m asking now is a complete, specialized & professional repair and check of all functionalities of the vehicle, stressing on stability & handling, to make sure that the vehicle’s performance is on par with FORD standards, with a full report provided that can give me assurance that my life and that of my family is safe in this vehicle.
Thank you again for your time & support.
Regards,
Ahmed Shehata
14.10.2012
Editors response:
Dear Mr. Ahmed Shehata,
Ford cars in general are not bad cars. Especially in Europe and the Middle East you find Ford quite successful.
But in your case it was surely a big mistake to buy a Ford car in the first place, mainly because of the bad reputation of Ford's official importer in Egypt, Fikry Group !
We have warned many times before from the very poor service of Ford Egypt & Fikry Group before, especially since I consider them one of the most unprofessional and most unrespectable car companies in Egypt.
I company which does not respect the media will for sure not respect its customers and clients, and will try to rip them off wherever and whenever they can.
We will forward your complaint to the management of Ford Fikry Group in Egypt. If they do not solve your problem to your fullest satisfaction within the next 48 hours, including providing you with a courtesy car, then we will forward your complaint immediately to the Ford regional office in Dubai and the Ford headquarter in the USA.
Update us again on Wednesday and feel free to call or send us an SMS during our weekly live radio program on Radio Masr 88.7 from 4-7pm.
Regards,
Editor
15.10.2012
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Mohamed Hafez from Cairo - Egypt wrote:
Subject: Complaint against Nissan and Al sabaa automoutive (Readers letter)
Dear Auto Arabia team,
As i mentioned in my last reader letter which is not published yet, Nissan not resolved my case yet and they mentioned to me that they do not have any control over its distributor which impose illegal fees over customer.
can you please advice?
Editors response:
Dear Mr. Hafez,
we are also not very happy with the response of Nissan Motors Egypt. We will follow up with them again.
I suggest that you keep your complaint with the Egyptian Consumer Protection Agency and the Egyptian Central Bank ongoing.
Please keep us posted or send us an sms next Wednesday to 8870, during our live radio show on Radio Masr 88.7, fom 4-7pm.
By the way: Why haven't you considered a different brand than Nissan, since they have caused you such a headache?
Regards,
Editor
N.B.: All your letters and complaints have been published. Always allow a delay of at least 72 hours.
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Osama from Maadi - EGYPT wrote:
Subject: Evaluation - Mercedes Benz Service - MECC Maadi (Readers letter)
Company: Mercedes Benz
Service center: MECC
Country: Egypt
City: Maadi
Company Rating: Very Good
Service Rating: Very bad
Sales Rating: Very Good
Comment:No spare parts for drive shaft, took them 4 months to order it and when it was received didn't contact me for a month until the drive shaft was totally broken costs 15K to replace
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Osama Al Sayed from Cairo - Egypt wrote:
Subject: Mercedes ruined my drive shaft in my B150 (Readers letter)
I had a very bad experience while servicing my car, Mercedes Benz B150 at Maadi Engineering Car Co. (MECC).
While the regular services the engineer informed me that the drive shaft needs repair parts and it's not available and to leave a deposit to order it from Germany, I left a deposit and the process took more than 4 months until I heard a loud noise coming from the wheel and when I returned back to the service center they informed me that the drive shafts is totally broke down and needs replacement for both.
I have already tried more than once contacting the center to check if the repair parts are delivered and to speed up the delivery and I have not received not one call from the service center and though the part was receiver more than one month ago (which I found out when I check the car history with the center) the center didn't call.
I totally consider this as huge dereliction from the authorized service center and the cause of the big damage the car is now in.
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Mohamed Hafez from Cairo - Egypt wrote:
Subject: Nissan team is lying / Complaint against Nissan Motors and Al-Sabaa (Readers letter)
Hello Auto Arabia team,
Nissan team is lying, no one contacted me to resolve the issue, i am the one who called them before and told them that i am not satisfied and angry for the delay in receiving the car, they said we sorry we had lots of requests for the new car, I said it is non of my business, I need a compensation for this delay.
from the other side, I have told Nissan that I will not pay the additional fees which Al Sabaa want me to pay (if paying in Visa) and nissan reply was a real poor and said they do not have authority over the distributor.
I have also send my complaint to Nissan Japan, middle east and USA but no one contacted me.
Nissan is having the worst customer service and i started to use the social media to give people awareness about this issue.
I am also waiting for the CPA (consumer protection agency) reply as i already complained from both Nissan and Al sabaa services.
Please ask them what was their action? they told you that they contacted and resolved the problem?
NISSAN TEAM IS LYING, PROBLEM STILL EXIST AND NO ONE CONTACTED ME FROM NISSAN
Complaint against Nissan Motors and Al-Sabaa automotive (Readers letter)
Hello Auto Arabia team,
You have kindly published my complaint against Nissan and Al Sabaa but till now there is no tangible action from Nissan or Al Sabaa Automotive.
It seems that they do not respect the customers, Consumer protection agency has contacted me and they forwarded my complaints to the central bank to impose an official instruction on Al-Sabaa to stop imposing any illegal fees from customers.
In the meanwhile, I appreciate if you can forward to me the direct contact of Nissan in Japan, as both Nissan Egypt and Nissan Middle East are ignoring my complaints.
Waiting for your support.
Best regards,
Mohamed
Editors response:
Dear Mr. Hafez,
we assumed that the problem was solved as we received on 08.10.2012 the following reply from Nissan Motors Egypt:
'Dear Mr. Sheta,
Thank you for your mail, and we have already contacted the customer and explained to him the case condition .
Thank you and best regards.
Mohamed Hefny
モãƒãƒ¡ãƒƒãƒ‰ã€€ã¸ãƒ•ãƒ‹ãƒ¼
Product Planning & Market Intelligence Manager
Nissan Marketing & Distribution Egypt'
Could you please send as a more detailed email with what Nissan Motors Egypt 'explained' to you and what you mean with 'no tangible action'?
Kind regards,
Editor
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Lamia from Cairo - Egypt wrote:
Subject: Complain (Readers letter)
Dear Mohamed,
I am writing down to you because I have a series problem with BMW. I have a 320 model 2008, three months ago I was driving my car going home and everything seemed normal inside the car, 45 minutes later after I parked my car, I found it burning from inside & people were trying to put out the fire. Till this moment, the Bavarian group didn’t provide with a report about what happened to the car, Whenever I ask them about it, they keep telling me that Germany has not replied yet furthermore, I’ve tried to contact Germany many times but the only reply I get is “will forward your complain to the technical departmentâ€. Worth mentioning, a week before the car was doing the regular maintenance at the Bavarian service center and no one told me there was there something wrong with the car. After very long debates I’ve managed to take a courtesy car but I do believe 3 months is more than enough to make the diagnoses on the car and check what exactly went wrong.
Appreciate your feedback & thanks,
Lamia
Editors response:
Dear Lamia,
Thanks for your reader’s letter.
We have forwarded your complaint to the Bavarian Auto Group and asked them for their statement / reply regarding your case. We insisted that you get an additional warranty and you will also be granted the choice of a trade-in option.
Today we received the below reply from them.
Regards,
Editor
'From: Ahmed El Tanahy
Sent: Sunday, October 14, 2012 4:18 PM
Dear Sir,
As discussed for the case of Mrs. Lamia ELshazly kindly be informed that
1 Customer had a courtesy car from Day one
2 Customer will get her car without any kind of Charges of Full Repair
3 We will give the Customer an official Letter with 2 Years Warranty of all parts Fitted during Repair
4 We are working on the Car and she will get it by 10 Days ISA.
Best regards,
Ahmed ELTanahy
National Service Manager
BMW / Bavarian Auto Group'
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Mohamed Hafez from Cairo - Egypt wrote:
Subject: Complaint against Nissan Motors and Al-Sabaa automoutive (Readers letter)
Hello Auto Arabia team,
You have kindly published my complaint against Nissan and Al Sabaa but till now there is no tangible action from Nissan or Al Sabaa Automotive.
It seems that they do not respect the customers, Consumer protection agency has contacted me and they forwarded my complaints to the central bank to impose an official instruction on Al-Sabaa to stop imposing any illegal fees from customers.
In the meanwhile, I appreciate if you can forward to me the direct contact of Nissan in Japan, as both Nissan Egypt and Nissan Middle East are ignoring my complaints.
Waiting for your support.
Best regards,
Mohamed
Editors response:
Dear Mr. Hafez,
we assumed that the problem was solved as we received on 08.10.2012 the following reply from Nissan Motors Egypt:
'Dear Mr. Sheta,
Thank you for your mail, and we have already contacted the customer and explained to him the case condition .
Thank you and best regards.
Mohamed Hefny
モãƒãƒ¡ãƒƒãƒ‰ã€€ã¸ãƒ•ãƒ‹ãƒ¼
Product Planning & Market Intelligence Manager
Nissan Marketing & Distribution Egypt'
Could you please send as a more detailed email with what Nissan Motors Egypt 'explained' to you and what you mean with 'no tangible action'?
Kind regards,
Editor
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Rami - رامي from Cairo - Egypt wrote:
Subject: Nissan Qashqai or Ford Focus? (Readers letter)
أشتري قشقاي ولا فوكس ؟
Editors response:
Of course I recommend the Nisan Qashqai over the Ford Focus.
Not only is the Nissan Qashqai the more convenient and practical car for Egyptian roads and the traffic situation in Cairo, but the main reason for recommending the Qashqai is that Ford Egypt & Fikry Group are according to many complaints, and also based on my personal experience with them, not a respectable or professional company!
Ford Egypt & Fikry Group are neither respecting the media nor the consumers. They also claim important safety features in their Focus, which until today they still did not manage to prove.
Therefore, I strongly recommend any customer or consumer to stay away from Ford Egypt & Fikry Group and their three models (Ford Mondeo, Focus and Fiesta) until they improve their service and learn how to deal with the media and the Egyptian consumer.
Regards,
Editor
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Karim Mekky from CAIRO - EGYPT wrote:
Subject: Thank you letter - Mercedes Benz - شكر واجب (Readers letter)
المهندس الفاضل / محمد شتا
اوجه لسيادتكم الشكر على اهتمامكم بنشر شكواى من تجربتي مع مرسيدس مصر، وعلى تحريك المياه الراكدة...
واحقاقا للحق انا لم اتوقع ان يكون الاهتمام من كافة الاطراف بهذه السرعة،
فاولا: تفضل المهندس / محمد ابو عافية مدير مركز الصيانة بالقطامية بالاتصال بي مساء امس 8/10/2012م لمعرفة طلباتي وقام بتحديد موعد صباح اليوم 9/10/2012م حيث قام بمعاينة السيارة بنفسه، وقد طلبت منه ابقاء السيارة لديهم وعمل اللازم.
واحقاقا للحق فقد اجبرني بحسن استقباله ودماثة خلقه على نسيان ما حدث معي.
ثانيا: فقد اتصل بي ممثلا عن شركة مرسيدس بنز الالمانية فى مصر لابلاغي انه يتم حاليا بحث الشكوى لاتخاذ اللازم.
ثالثا: قام احد مديري مبيعات احدي الشركات الالمانية المرموقة الأخرى بالاتصال بي معربا عن تفهمه لموقفى، وكان الهدف من المكالمة ان يعرفني بنفسه من خلال دعوة كريمة لزيارته بمعرض الشركة.
وانا اكتب لسيادتكم هذه الكلمات لاشكركم جزيل الشكر على الاهتمام الذي اوليتموه لرسالتي السابقة.
Editors response:
Dear Mr. Mekki,
I am glad that Mercedes Benz Egypt took prompt action and contacted you on the same day your complaint was published here on our website.
I am also happy to hear from you that you were granted a service-appointment right on the next day of being contacted by the company.
I just hope that they also provided you with a courtesy car.
Keep us posted with your case and the outcome of it.
Best regards,
Editor
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Mohamed Hafez from Cairo - Egypt wrote:
Subject: Complaint Nissan Motors Egypt and its distributor Al Sabaa Automotive (Readers letter)
Dear Editor,
Here is my detailed complaint against Nissan and Al Sabaa automotive.
In 1 July 2012 I have reserved a new Nissan sunny car, the new shape because i respect Nissan Name and i found it a good car comparing with the other ones.
I have been informed by the sales n of Al Sabaa automotive (Official distributor for Nissan Egypt with Nissan name and Logo) that I will receive the car by 15 of August or maximum 1 September 2012.
Only in 26th of September I received a notification from Al Sabaa Automotive that i can receive my car. (this was after close follow up from my side)
Al Sabaa automotive (Nissan Official distributor) want to impose extra and additional fees if I am paying in Visa (25 EGP for each 1 thousands) which is Illegal as I am paying a yearly fees to the bank to use my visa without paying any additional fees.
I informed both Nissan Egypt and Al Sabaa automotive that i totally refuse to pay the extra imposed fees but they do not care and refused to remove these fees and refuse to compensate me for the delay in delivering the car.
Kindly be informed that there is unaccepted poor service from Nissan and Al Sabaa because many people reserved the car after me and received that car before me and Al Sabaa automotive is the only distributor which impose the illegal fees of the VISA.
Kindly also note that i have issued a 14 complaints against Nissan and Al Sabaa to the consumer protection agency Visa, master card companies, National bank of Egypt, Barclays bank, BNP bank and i am waiting for investigation
I have also contacted the Japanese Embassy in Cairo and I will send an official complaint to the economic attaché and to assist me to escalate this problem to Nissan Japan and to the Japanese Ambassador.
Kindly also note that I will issue an official police report against Nissan and Al Sabaa if my complaint will not be handled in an appropriate way.
Now it seems that Nissan and Al Sabaa automoutive do not care about these complaints so i am looking forward to get a support from you to resolve this issue and also to give awarness to other consumers.
Waiting for your feedback.
Mohamed Hafez
Editors response:
Dear Mohamed,
we will forward your complaint to Nissan and wait for their clarification of this incident.
Keep us posted with your case.
Kind regards,
Editor
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Karim Mekky from CAIRO - EGYPT wrote:
Subject: Complaint Mercedes Benz Egypt (Readers letter)
السادة الاÙاضل
امتلك سيارة مرسيدس B 150 موديل 2008
قمت بعمل الصيانة بمركز الخدمة بالقطامية وقد Ùوجئت بان المهندسة المسؤولة تبلغني بان السيارة بها عيب تصميم ÙÙ‰ الÙرامل، ويجب تغيير بعض قطع الغيار وتطالبنى بدÙع الثمن. وكان ردي ان المÙروض ان تقوم شركة مرسيدس باستدعاء السيارة لتعديل نظام الÙرامل وتتØمل هي التكلÙØ© وليس العميل.
وكان الرد انه ستراسل الشركة ÙÙ‰ المانيا وبالطبع الكلام كله Ø´Ùوى ووصلني رÙض المانيا مع ضرورة تØملي ثمن قطع الغيار.
بØسن نية قمت بدÙع المبلغ المطلوب، وبعد Ùترة كبيرة توجهت لنÙس مركز الصيانة بسبب ظهور عيب تقطيع وعدم سØب السيارة ØŒ وطلبت الكش٠على المشكلة، وتم Øجز السيارة لمدة يوم واستلمتها وكانت تعمل بكÙاءة لمدة يوم وظهر العيب مرة اخرى، Ùتوجهت الى Ù†Ùس المركز بالقطامية وبعد ساعتين من عدم وجود شخص لاستلام السيارة بØجة وجود ضغط بدأت اعبر عن عدم رضائى باسلوب المعاملة، ÙˆÙÙ‰ Ù„Øظة ظهر مهندس الاستقبال الذي جرب معى السيارة وللاس٠لم يظهر العيب.
ورغم ذلك طلبت بقاء السيارة ÙˆÙØصها Ùكانت المÙاجأة ان السيارة تØتاج قطع غيار بمبلغ 20000 جنيه بخلا٠الضرائب والمصنعية ان قطع الغيار ÙÙ‰ المانيا وغير متوÙرة ÙÙ‰ مصر والامر سيستغرق شهر ونص٠Øتي تاتي قطع الغيار.
وتكرما من المهندس ابلغني انه سيراسل المانيا للØصول على مواÙقة الشركة لتØمل كل او جزء من التكلÙØ© لان عدد كيلومترات السيارة اقل من 100 ال٠كيلو وان السيارة يتم عمل الصيانة لها ÙÙ‰ المراكز المعتمدة لمرسيدس Ùقط.
وبالطبع جاء رد المانيا Ø´Ùيا ان على العميل تØمل التكلÙØ©.
اخذت السيارة واتجهت الى مركز الصيانة بمنطقة ÙÙ… الخليج Ùتم علاج العيب خلال يوم بمبلغ 257 جنيه مصري Ùقط لا غير ودون التعليق على وجود ايه عيوب، رغم Øرصي على ابلاغ المهندس المسؤول عن كاÙØ© التÙاصيل سالÙØ© الذكر.
وبعد يومين من هذه الØادثة، ظهر Ù†Ùس العيب ÙÙ‰ سيارة اخرى مرسيدس C180 موديل 2009
وقد اتجهت هذه المرة الى مركز الصيانة ÙÙ… الخليج والذى اثق ÙÙ‰ ÙƒÙاءة مهندسيه عن مركز القطامية، غير انهم رÙضوا استلام السيارة بدعوى وجود ضغط على الورشة، ولابد من Øجز موعد.
وقد تÙاهمت مع المسؤولين هناك بان هناك شئ اسمه طوارئ غير ان الرد كان انه لابد من Øجز موعد سابق.
وبعد معاناة Øصلت على موعد بعد اسبوع من ذلك اليوم.
وسؤالى Ù„Øضراتكم اذا كان هذا هو التعامل ÙÙ‰ واØد من اÙضل توكيلات السيارات ÙÙ‰ مصر Ùما هو الØÙ„ ØŸ
انا الان اÙكر جديا ÙÙ‰ بيع السيارتين واستبدالهم بسارات بنÙس المستوى ولكن بخدمة اÙضل Ùهل من مقترØات ÙÙ‰ هذا الخصوص ØŸ
والسؤال الآخر كي٠لى ان اتأكد من وصولى شكوايا الى مرسيدس المانيا ؟
مع الشكر
Editors response:
Dear Mr. Mekki,
it is indeed a very unlucky situation and disturbing experience which you had to go through at the official Mercedes Benz service center. As a matter of fact we have been hearing about several quality issues inside the different Mercedes Benz facilities (both automotive- as well as feeding-related) in Egypt.
Since you are not satisfied with the service at Mercedes Benz it is surely a wise and understandable decision to sell your B-Class and C-Class and move to another premium car manufacturer. In this case I recommend to move to BMW Egypt / Bavarian Auto Group, as they have been offering some exceptional customers service and showed some great deal of respect to customers recently.
In addition to that the Bavarian Auto Group has been showing also lots of respect to the professional motoring and automotive media in Egypt, which at the end is in the benefit of the Egyptian consumer and their existing as well as potential clients.
Check out their trade-in possibilities for new BMW cars as well as their certified BMW Premium Selection (BPS) for used BMW cars.
As for sending your complaint to Germany, kindly send us your complaint in English language including all the important information and documents about the chassis number, engine number, spare parts needed, etc.
We will then make sure that your complaints gets to right person at the Mercedes Benz headquarter in Stuttgart (Germany).
Kind regards,
Editor
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Saleh Mahmoud from cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt - VW Jetta (Readers letter)
Dear Sir,
Good Day... My car is brand new a car model 2010 with 18965 kilo meters only; once it stopped working for no reason I transferred it to the service center Egyptian automotive and trading company (EATC) as importer of the car obour branch .
They told me probably it’s a control unit in the gear box .
And they said they will get back to Germany to check the error and the spare part needed and how this will be fixed and get back to me. Tell now they didn’t reply and I don’t know what is the exact error and how this situation is going to be fixed and handled.
No way that this error is a usage error obviously it’s a manufacturing defect that the company have to carry it itself cause I found out its not only my car which have this defect a lot of jeta with same model 2010 and with same kilo meters .
Your quick reply and help is needed and appreciated.
I can’t imagine that I purchased a car with a well known brand like Volkswagen and after I found myself facing a manufacturing defect.
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Yara Farouk Shousha from Cairo - Egypt wrote:
Subject: Wrong engine number in KIA registration papers (Readers letter)
Dear Sir,
I bought a KIA Cerato 2010 model three years ago from "Arabiat Trading".
It was licenced for three years at the Gezira Traffic department. Last week i went to renew it and i discovered that the engine number is not the same as in all the papers, but the chassis number is correct.
The actual number is 276167, but the one in all papers and in my licence is 649967. I now need a correction to be able to renew my car licence.
I contacted Mr Salah Galal in Abu Rawash who strangely advised me to go to the customs authority in Alexandria !!!
I tried to phone Mr Mohamad Sadeq on his mobile, who later accused me several times of being incorrect and that i should go to Gezira Traffic department and 'do as i did 3 years ago' to get it done !
When I got really upset and told him since I am accused I can accuse you "Kia" as well of giving me wrong papers on purpose.
So he got very upset and said that he's not supposed to listen to me in the first place and that my problem is with the Gezira Traffic Department.
In the customs paper 'bayan of gamarek' there is an engine number close to mine 276176 but with another chassis number.
What shall I do now ?
Editors response:
Dear Yara,
we will forward your complaint to KIA Motors Egypt, and I am sure they will assist and solve your problem quickly as they have done with previous complaints we sent them.
Keep us updated after 3 days to inform us how everything was solved.
Regards,
Editor
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Gamal Hammad from Giza - Egypt wrote:
Subject: Complaint number SIX concerning brand-new Volkswagen Jetta 2012 (Readers letter)
Dear Mr. Mohamed,
I’m writing you again to update you and complain of the terrible experience I’m facing with the VW importer in Egypt, Egyptian Automotive Trading Company (EATC).
Reference to reply from Mr. Medhat Ismil VW sales and marketing director and your huge effort you do with EATC representative I would like to clarified some points:
1-On 12.9.2012 I directed to Mr. Medhat Isamil office to solve the whole issue with him.
2-During the meeting he invite Eng. Hany Attia (EATC) after sales group director.
3-EATC representative admit that the car have a problem the problem solved in coordination with Germany the mother company.
4-On 19.9.2012 after one week the car return to its normal defect and didn't switch one during morning.
5-On 22.9.2012 the car didn't switch on during morning and it stop suddenly during we are in the street and didn't need to start on again.
6-I called Mr. Medhat Ismail to inform him about the issue as per our agreement in his office.
7-I believe that there is no room for any future negotiations with EATC especially that Mr. Medhat Ismail promise that in case that the car does the same error again within 3 months we should return the car back with.
8-Worth to mention that I contacted VW Germany and they replied to me that EATC is the responsible about such issue and they can't support customer’s complaints all over the world.
9-I need your assistance to solve such issue with EATC as i can't believe in any person again inside such agent after many confirmations that the car fixed and its working regular.
10-Finally I would like to thank you for the huge effort you do to solve such kind of problems , where it should be the role of EATC representative.
Awaiting your advice.
Gamal Fathy Hammad.
23.9.2012
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Ahmed Mediat from Cairo - Egypt wrote:
Subject: Honda Civic Vs Volkswagen Golf (Readers letter)
Dear Mr. Sheta,
I am looking forward to purchasing a new car with a budget of EGP 170,000 - 180,000.
My choices were mainly about reliability and VERY low running costs, so i want you to help me out shoud i go for the VW Golf or the Honda Civic?
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Ahmed Tantawy from cairo - EGYPT wrote:
Subject: Evaluation - Nissan El Sab3 Service center Maadi (Readers letter)
Company: Nissan
Service center: el sab3 - el maadi
Country: Egypt
City: Cairo
Company Rating: Very Good
Service Rating: Very Good
Sales Rating: Excellent
Comment:they are excellent in terms of every thing.
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Mohamed Fawzi Diab - محمد from 15th of May City - مايو - Cairo wrote:
Subject: Complaint KIA Egypt - Carens 2011 (Readers letter)
الساده الافاضل مسؤلى شركه كيا بعد التحيه كان عندى مشكله فى عربيه كارينز موديل 2011 ظهرت رجرجه بالعربيه عند الطلوع بالعربيه على الغيار الاول وعندما ذهبت لصيانه الالف الاولى توجهت بشكوى للمهندس فقال لى ان جسم العربيه ثقيل على الموتور ولسه فى البدايه وكان ذلك فى المركز الخاص بكم بمصر الجديده وزادت الشكوى عند 20 الف فاشتكيت بفرع ابو رواش عند عمل صيانه ال20 فاكد المهندس عدم وجود عيب فطلبت منه تجريب العربيه معه لان العربيه بترجرج بشده مع المطبات وممكن تفصل وظهر العيب معه مما ياكد كلامى واعتقد كان اسمه مهندس اشرف ثم اخرج لى كبير الفنين بالورشه الذى اكد ان ذلك عيب سواقهوقام باقناعى بذلك ولو ظهر تانى تعالى واحنا معاك ثم فى صيانه 40 الف ذهبت لفرع القطاميه لان ابو رواش مزدحم وعندما ابلغتهم بنفس الشكوى قال لى المهندس المسؤل ان العربيه عايزه طقم دبرياج وان ذلك خارج الضمان ومستر دبرياج وانى خارج الضمان لانى غيرت زيت وفلتر خارج الضمان مع انى تم تغيرهم باحد مراكزكم وليس الوكيل وتم تغريمى طقم الدبرياج بالكامل حوالى 1750 والذى يشمل مصنعيات فقط حوالى 500 جنيه وللاسف نظرا لمشغولياتى تعاملت مع الموقف ودفعت لاكن مستاء جدا وارجو ارسال ميل المركز الرئيسى بكوريا للشكوى لان حرام اتحمل حاجه زى دى وانا بالضمااان ومامعنى انى غيرت زيت وفلتر اكون خارج الضمان هل هذا قانونى ام ان لابد ان يكون الانسان مشاكس ويشتكى ويعمل مشكله حتى يحصل على حقه بمركز محترم مثلكم ارجو توجيهى للخطوات الصحيحه لاسترداد حقى وحسبى الله ونعم الوكيل فى من يعملون بالشركه لصالح الوكيل ويلغون تماما ضمائرهم رقم العربيه 476 ص س ي رقم شاسيه 7347092 وشكراا هذه صوره من الشكوى المرسله الى شركه كياا وارجو من سيادتكم مساعدتى فى حل المشكله حيث انى اشعر بظلم كبير واحتفظ بقطع الغيار وليس عندى مانع ان اذهب به لاى جهه لتحديد ما اذا كان عيب صناعه او عيب استخدام وشكرا لتعاونكم وجعلكم الله عونا لنا
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Moataz Ahmed - معتز احم from cairo - egypt wrote:
Subject: Used car - budget 80-100.000 LE (Readers letter)
كنت امتلك سيارة أودى 80 موديل 1994 حتى قمت ببيعها عام 2010 علما بان عداد الكيلومتر عند بيعها 168000 كم حالتها جيدة جدا شبة شاذة دهان المصنع بالكامل برة وجوة ماعدا البجانب الايسر فقط
ومنذ ذلك الحين لا اعلم اية سيارة يمكن ان اقتنيها مرة اخرى
حدودى الماديو من 80-100 ما هو المناسب حيث اننى افضل المانيوال
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Mohamed Adel from Cairo - Egypt wrote:
Subject: Horrible experience with Hyundai Ghabbour & Hyundai Sonata (Readers letter)
Dear Editor,
I’m writing you again to update you and complain of the terrible experience I’m facing with Hyundai Ghabbour Auto.
As you know we have had a problem with our newly purchased Hyundai Sonata (2010 but purchased in 2012) since day 1, we have been to different service centers for more than 10 times during the last 7 months with no resolution so far to the major complaints (instability and extremely poor handling of the vehicle, rough & bumpy suspension drive) in addition to the numerous minor complaints (all reported to the service centers).
Last Monday, the 3rd of September, when I reached the limits of my patience with the terrible service center, I went to the head office insisting on meeting Mr. Nader Ghabbour with the intent of returning the car and having full refund of the money I paid and the vehicle registration fees.
I was then introduced to Mr. Ahmed Abdelghany who identified himself as the Customer Satisfaction VP, he seemed very supporting & understanding to our problem at the beginning, which we explained in detail during a one hour meeting.
He then validated the info we provided through the service center logbooks (start date of complaint which was only ONE or TWO days after receiving the vehicle, our many visits all for the same complaint without a proper solution).
He then 'expressed' his 'surprise' & 'frustration' that the service center had failed to resolve our problem, also that they had changed many parts (tyres, shock absorbers & brake discs), adjusted the wheel alignment & balance several times (to the extent that once they were adjusted twice in the same day at 2 different service centers) without proper investigation of the cause.
Another thing he condemned was that the service center always refused to provide us with a written report of any changes or adjustments done on the vehicle, claiming that this is the company policy for in guarantee vehicles, which Mr. Ahmed said is not true, rather a violation of the process.
After many promises & reassurances that the issue will be dealt with personally by him, we agreed with Mr. Ahmed that we will leave the car to be fully checked one last time and that a full report will be provided.
We received a call yesterday, 11th of September that the car was ready along with the full report and we should pick it up. But when I went they told me that there was no report as it was against company policy to issue a report for a car if it is in good condition.
At that moment I REFUSED to receive the car without the report as agreed and chose to leave the car in the service center.
We are now seeking your support to raise the issue with Hyundai Korea as the mother company and ultimately responsible for all agents & vehicles worldwide, especially in the case of foreign assembled vehicles (this Sonata is assembled in Egypt) which would surely have a huge NEGATIVE impact on the mother company’s image.
Also the tremendously poor customer support being shown by Ghabbour Auto towards customers, even those who have purchased the higher echelon of Hyundai vehicles as in our case, to the extent that Mr. Ahmed, the Customer Satisfaction VP would meanwhile NOT ANSWER my calls even once during the period the car was being checked (which took longer than agreed) and instead would always have someone from his office call us back later.
I am now starting to believe that the Hyundai Sonata we bought either fell from a trailer or that the Hyundai's assembly factory in Cairo has some serious quality issues. In addition to that I feel that Ghabbour is not capable of handling the customer's complaints and problems in a professional and serious way.
What I’m asking now is a complete, specialized & professional check of all functionalities of the vehicle, stressing on stability & handling, to make sure that the vehicle’s performance is on par with Hyundai Korea specs & standards, with a full report provided that can give me assurance that my life and that of my family is safe in this vehicle.
Otherwise or incase the car is defected in any way, I’m requesting a replacement vehicle or a full refund of the purchase price, registration fees & proper compensation for the time, effort & emotional disruption caused.
Thank you again for your time & continuous support.
Mohamed Adel
Editors response:
Dear Mr. Adel,
I am really surprised that Hyundai Egypt Ghabbour was not able to fix your car until now, and I am even more surprised that they are not showing enough customer care although they used to be good in that during the past few months.
It is quite obvious that you should be entitled for a new car or the refund of the money, since Hyundai Ghabbour was not able to fix your car although you have been to their service center for more than 10 times now.
We will forward your complaint again to Hyundai Egypt Ghabbour and will ask them to solve your problems withing three working days.
If you and Hyundai Egypt Ghabbour still do not reach an agreement over the next 72 hours, then we will send your complaint to the Vice President of Hyundai Motor Corporation HMC in Seoul (Korea) and ask him to solve your problem bei either sending a technical team from Korea or exchange your car and refund you the money you paid.
Please get in touch with us after three working days again.
Kind regards,
Editor
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Kamel El-Bassiouny from Cairo - Egypt wrote:
Subject: Complaint Mercedes Benz (Readers letter)
اعمل ÙÙŠ شركه للأستشارات الهندسيه تملك عدد 14 سياره مرسيدس موديلات 2010 Ùˆ 2011 ( 2 اس 500, 1 اي 300, 3 اي 250 ,6 سي 250 , 2 سي 180 ) لللأستخدام الشخصي للأداره العليا
بعض هذه السيارات لاتزال ÙÙŠ الضمان (3 سنوات ضمان ), Ùˆ يتم عمل الصيانه الدوريه Ùˆ الأصلاØات ÙÙŠ شركه المعادي الهندسيه (مركز معتمد).
اØد هذه السيارات (سي 250 )اضائت لمبه تشيك انجن Ùتم علي الÙور ارسالها لمركز الصيانه بالمعادي Ùˆ تم تشخيص السبب بأنه يجب تغيير الثرموستات Ùˆ لكن نتيجه ان السياره لاتزال ÙÙŠ الضمان Ùيجب الأنتظار 3 اسابيع لأرسال قطعه الغيار من المانيا !!
تم الأتصال بمركز الصيانه ٠اÙادوا بأنها سياسه مرسيدس الجديده Ùˆ بعض مهندسي المركز اÙاد بأنه يجب عدم أستخدام السياره Ùˆ منهم من قال انه يمكن استخدامها Øيث ان الثرموستات ÙØ§ØªØ Ø¹Ù„ÙŠ طول Ùˆ لن يؤثر ÙÙŠ السياره !!
أخيرا هل يعقل ان يتم ذلك ÙÙŠ سيارات مرسيدس ØŸ
ÙÙŠ Øاله Øدوث تأثير علي اجزاء اخري Ùمن المسئول ØŸ
هل من الطبيعي ايقا٠السياره 3 اسابيع لمجرد ثرموستات ؟
هل من الطبيعي الا تØتÙظ شركه مرسيدس بمخزون لقطع الغيار ØŸ
خالص الشكر لكم مع الأعتذار عن طول الوصÙ
كامل البسيوني
نائب العضو المنتدب للأداره العامه
جماعه المهندسين الأستشاريين
Editors response:
Dear Mr. El-Bassiouny,
of course it is highly unprofessional that such a minor (or even major) spare part would not be available at the service center of such a premium brand as Mercedes Benz.
In addition to that it is unacceptable that you park your 400.000-LE C250 for three weeks without getting a courtesy car, especially since your car is still in the warranty.
We will forward your complaint to Mercedes Benz Egypt and will ask them to solve your problem swiftly by getting this spare part from any other service center in Egypt or by importing it within 2 days through an courier or air-fright.
Kind regards,
Editor
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mansour from hg[d.i - egypt wrote:
Subject: Complaint Nissan Egypt Modern Motors - أرحمونا من توكيل نيسان صنى (Readers letter)
أرحمونا من توكيل مودرن موتورز بأبو رواش نيسان صنى الكيلو 28 شوية حراميه بجد روحت أصلح عربيتى صنى 2009 الشكل الجديد من حادثه بسيطه جدا عايزين يبيعو لى قطع غيار صينى وتيوانى على أنها اصلى وبسعر 22 ألف جنيها ولما سألت بره على الأصلى لم يتعدى 6 ألاف جنيها اكثر من 14 ألف سرقه أرحمونا وجمعية حمايةة المستهلك فى مصر مش بتعمل أى حاجه لحد أرجوكم أرحمونا
سيارتى رقمها
218559 جيزه
رقم تليفونى 01113609534
كل إللى قرفان من التوكيل ده ينضم معانا فورا لمواجهته على أرض الواقع
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Iman el Leissy from cairo - cairo wrote:
Subject: Change tyre - what tyre can I use? (Readers letter)
اريد تغيير كاوتش السيارة لدى سيارة ياريس الكاوتش القديم ماركة bridgestoneÙˆ هو غير متوÙر الان Ùما هو النوع الاØسن Ùˆ البديل له
Ùˆ قد بØثت ÙÙ‰ السوق يوجد الكورى Ùˆ التركى Ùˆ ماليزى Ùˆ لا يوجد اليبانى
اريد النصيØØ© Ùˆ لكم جزيل الشكر
Editors response:
I suggest you try one of the following brands:
Hankook, Michelin, Goodyear or Continental.
Make sure that your tires are not older than 6 months. Check the 4-digits number on the side-belt of the tire. If it says 1612 then this means the tire was produced in the 16th week of 2012. If it say 0509, then this means it was build in the 5th week of 2009.
Note that after 5 years a tire should not be used, even if it is a spare tire which never rolled on asphalt.
Regards,
Editor
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Bassem Mokhtar from Cairo - Egypt wrote:
Subject: Complaint Volvo Egypt Ezz El Arab - they parked my S60 for over 62 days now! (Readers letter)
Dear Mr. Sheta,
I am here by writing to your honorable website to express my worst nightmare!! I've received my 2012 volvo S60 on 5th June (total price in cash), and 5th July i had a minor accident (front right side) with a Hyundai accent on 15th May bridge, the damage was concerned with the front hood cover, front bumper, front headlight and because the bumper & front hood cover are made of fiber .. a metallic protection angle behind the bumper was deformed. I deposited the car at the dealer on that day, and for 62 days the repair has not started yet.
The situation today is:
1. my request for a courtesy car was refused.
2. since day#1 till today day#63 the missing part to start the repair is still missing, and the after-sales representative is telling me to wait for more month and half till the missing part is imported, my suggestion to ship by Fedex or DH or courier has been refused although the part is less than 10KG and fits into a normal Fedex box(i.e. i have to wait for > 1/3 of a year to repair a minor damage due to an accident in downtown).
3. The after-sales guy proposed on day#61 to let the local workshop manpower "try" to reshape the deformed metal angle and no guarantee that the performance or quality are maintained!!
I have escalated this to the CEM Customer Experience Management in Sweden on day#45, however still no feedback except a promise to contact me shortly, and they are looking deeply to my complain (15 days now!!)
I beg your kind support to help me in this messy situation that I regret such decision of buying such car!!!
Editors response:
Dear Mr. Mokhtar,
After the many complaints we have been receiving about Ezz El Arab and its service center from his other brand customers (Citroen, Jeep, Chrysler, Proton), I was expecting the same complaints to come from Volvo owners as well.
As a matter of fact it was just a matter of time until we received the first complaints from Volvo owners as well, and I have personally warned the managers at the Volvo headquarter and regional offices of such a risk, especially when the Volvo cars get older and start visiting the service center at Ezz El Arab.
We will forward your complaint to the regional Volvo offices in Dubai and Turkey and will make sure that you receive a courtesy immediately and that your problem would be solved shortly by importing the needed spare parts by courier through Ezz El Arab.
I also suggest that you demand from Volvo a compensation for the two month in which your Volvo was 'parked' at the Ezz El Arab service center, as you surely must have rented a car for those two months.
It is a shame and unacceptable that a company such as Ezz El Arab jeopardizes the reputation of Volvo and the confidence of the Volvo owners by such irresponsible behavior and poor customer service.
Regards,
Editor
Dear Mr. Mokhtar,
this is the official response we received today (08.09.2012) from the Volvo Middle East headquarter in Dubai after they have read the complaint in our reader's section:
''Dear Sheta,
Please respond to the customer that "as Volvo we have agreed with our importer that a courtesy car is extended to the customer with immediate effect, he can contact the importer, Mr. Bassem Ahmawy.
We also know the fact that the parts were in back order in Sweden but now in transport to Egypt.
Our apologies for the incident but as the Manufacturer and our importer, we will do our utmost efforts to support our customers in Egypt and we are sure of our partnership in Egypt."
Kind regards,
Y. Emre Karaer
Sales & Marketing Director
Volvo Car Middle East
Dubai - UAE
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kareem Rwash from Cairo - Egypt wrote:
Subject: Skoda Octavia 2013 inquiry (Readers letter)
Dear Sir,
i\m planning to buy a new skoda fantasia 2013 & i'ld like to know your openion about the car & the after sale service & if it will change the look soon or nor ( same as done with the jetta )
Thx. in advance.
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Bassel Dahy from Cairo - Egypt wrote:
Subject: Complaint NISSAN Motors Egypt - complaint on Radio Masr 88.7 (Go to article)
I called u Eng. Sheta on the radio about my Nissan care and I heard the guy that u guys called. Thanks a lot, but, he was lying. nissan never ever called me even ONCE to debait with me.
Here is my X complain that i sent u here and on ur page on Facebook
"Dear Sir,
I am Eng. Bassel Dahy. I have a huge complain against Nissan Motors. I am a nissan client since 2005. I bought 3 cars from Nissan in Dubai and in Egypt. I bought a Nissan sunny 2011 in Egypt and i had some problems with the car. Let me focus on the major problem. When i bought this car, it was working fine and i did my maintenance properly, but, before 10,000 km maintenance, i felt something wrong with the brakes. I told the company about it in the maintenance and they said they will fix it. After that, i still didn't feel the ABS breaks are fine. I told myself, I will tell them again in the 20,000 km maintenance. Before the 16,000km, i was driving the car on 6th of october bridge and suddenly the cars stopped. Normally in this situation, we hit brakes hard. I did BUT THE BRAKES DIDNT WORK. If i had normal brakes, it would have worked, I have an ABS, so, it should be braking better than normal brakes. IT DIDNT WORK AT ALL and the car didn't stop. The car stopped when i hit the car in front of me. I went to Nissan where I make my maintenance. I explained the problem and they refused to fix the car for me. As u can see, it is a new car. Such problem shouldn't exist. I went myself to the MAIN OFFICE of Nissan in Egypt to meet the Japanese manager and it ended up that i met another 2 egyptian guys working there. I completely forgot there position, but, i guess they are high position. He promised that he will check my problem and he will call me on Thursday or Saturday of last week. They didn't call me till now. I tried to call the maintenance branch here in Maadi, and they told me we will see and call u back. Also, they didn't and when i try to call them back, they don't answer my call. I started to get worried about my car. It is there for more than 2 weeks now. No one is helping me. I knew that no one from the main office went to the maintenance at all, and no one checked my car and no one is helping me.
I am sending u this message coz I heard u before on the Radio and u r receiving a lot of complains and doing a lot of big actions. Please sir, I need some help here. What should I do?!! Thanks a lot for reading my message.
21 June
Thanks a lot for your help.
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Gamal Hammad from Giza - Egypt wrote:
Subject: Feedback for complaint concerning brand new Jetta 2012 (Readers letter)
Dear Mr. Sheta,
These is my third time to contact you and I’ve had the chance to reach you on RadioMasr in 22/8/2012 and discuss to yourself my complaint.
I have a serious and problematic technical issue with new Jetta model 2012 with counter 2,500 km , we purchased the car in 25 May 2012 and after that date by 1.5 months we discover suddenly that the car is not start on (switch on) from first time it may take from two to three times to start on the car.
Where we sent the car for service center to abo rawash branch on 6 July 2012 and the reception engineer said the car didn't show any error on the computer , after that visit by 2 weeks specifically on 27 July 2012 the car do the same error again.
Important to mentioned that for the second time we sent the car to service center in abo rawash branch from 27 July 2012 and we left the car for one week till 3 July 2012 and the response we get that the car is regular and you can receive the car and the surprise during receiving the car that the car is not starting on (switch on) from first time but these time the defect is shown while the reception engineer (Ahmed Haider)us while we are start on (switch on) the car and he called for Eng. Basem the responsible guy for the work shop , I can't understand what they do for whole week with the car what I get that they do nothing in the car and they request from me to leave the car to check it again , finally I informed that they changed the fuel filter , sparks and temperature sensor and the car now works regular.
On 10 August 2012 we received the car and it works regular for only 3 days , where the defect shown again on the car in 12 August 2012 and it start on after trying 2 times , worth to mentioned that I contact the service center and they send in 14 August 2012 one of its engineers with new fuel pump and changed under my home and the car works normally for 3 days and till now the car do the same error.
For the third time the service center send me today 23/8/2012 at 7.15 am another new technical engineer to check the car and checked with the computer and i didn’t get any response what the error or the defect.
Important to mentioned that we submit the car to abo rawash branch in 24 August 2012 and i informed the customer care person ( Mr. Ahmed Monier ) that the car is the responsibility of the agent and its still in the warranty period and i need to return the full value of the car.
Till date no one call me from the agent however i called them twice and the feedback is that the whole issue transferred to ( Mr. Medhat Ismail ) that supposed to reply at any time where I didn't know when he will reply and Mr. Medhat Isamil should know that the customer should see a kind of feedback and respect from a senior person like him in such company like EATC and till when i'll wait for his reply and what is my benefit of transfer my complaint to Mr. Medhat Ismail while no action took place till date in addition to these is the second time we leave the car almost for 2 weeks and the agent didn't provide us with a replacement car which is very strange and no one care to reply to my complaint which reflect the non-responsibility of any person to customer complaint.
I can't believe that I purchased a car from well-known manufacturer like VW and brand new car with such error and with EGP 198,000 and what is the advantage to purchase a well know brand like VW with a defect like that.
Accordingly I didn’t need the car anymore and i need to return the money back as its not normal or logic to purchase a brand new car and change all what I mentioned above of spare parts while the car counter 2,500 km and just pass 3 months from the date of purchasing the car.
Car Chassis number : WVWZZZ16ZCM115758.
Car Motor number : A66400.
Gamal Fathy Hammad
3-September-2012
Editors response:
Dear Mr. Hammad,
I am a little bit surprise that Mr. Medhat Ismail did not take any proper action yet, especially after we receive this 'promising' email from him:
From: Medhat Ismail
Sent: Monday, August 27, 2012 9:47 AM
To: 'Readersletter (Auto Arabia)'
Cc: 'Mohamed Sheta (Auto Arabia)'
Subject: RE: Readers Letter (AutoArabia.org & Radio Masr 88.7) - 23.08.2012 08:55 / Complaint VW Egypt - Problems Jetta 2012 model
Dear Sir,
We would like to thank you for sharing with us our customers complaints, we will give them our highest priority to fulfill their requirement and satisfaction.
Kind Regards
Medhat Ismail
VW Sales & Marketing Director
We will send him another reminder today (05.09.2012), and if you do not hear from VW Egypt by tomorrow then we will send your complaint to the upper management at Volkswagen headquarter in Germany.
Kind regards,
Editor
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Hanaa from Cairo - Egypt wrote:
Subject: KIA Cerato or Hyundai Elantra? (Readers letter)
Dear Mr. Sheta
I'm comparing kia cerato and hyundai elantra
what is the best and what you prefer?
Thanks a lot
Hanaa
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Ahmed Wasfi from Cairo - Egypt wrote:
Subject: Renault fluence Vs Hyundai elantra (Readers letter)
Dear Mohamed
I would like to know if you made drive test for the Hyundai Elantra yet. because I am really confused between Renault Fluence and Hyundai Elantra and I really appreciate your opinion. also I would like to know is Renault service in Egypt good and availability of spare parts and its resale value.
Editors response:
Dear Ahmed,
yes, we test-drove both cars.
And while we test-drove the Hyundai Elantra only for a very short-period, we had the chance to test-drive the Renault Fluence over a period of several weeks on the Egyptian roads.
The Renault Fluence is much more comfortable than the Hyundai Elantra and gives you a much more relaxed ride.
We test-drove the Fluence E3 Automatic version for 142,000 LE, which includes Upgraded interior , Folding Side Mirrors, Alloy Wheels, Renault Card Keyless Entry, Automatic AC, Blue tooth radio car kit and Chrome Inserts.
But I recommend you get the the Renault Fluence E3S version for 150,000 LE which has the same options like the above-mentioned E3, in additon to the Sun Roof and rear Parking Sensor. Especially the parking sensor is very important, as the rear view is not very clear when trying to park the Fluence backwards.
The Renault service has improved a lot recently, spare parts are available without any problems and the resale value of the Fluence is expected to be much better than the Megane.
I therefore recommend the Renault Fluence over the Elantra.
Regards,
Editor
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Dr. Amira Ahmed from suez - egypt wrote:
Subject: my new defected car (Readers letter)
السلام عليكم
المهندس الكريم Ù…Øمد شتا
أنا طبيبة امراض جلدية بالسويس اشتريت مند اقل من ثلاثة اشهر سيارة رينو لوجان جديدة كاملة مانوال تم ترخيصها بتاريخ 5/6/2012 Ùˆ قد عملت 2300 كم Ùقط Ùˆ الان Ùˆ مند اسبوع Ùوجئت بارتÙاع درجة الØرارة بالسيارة Ùاتصلت برينو Ùˆ تم ايصالى بالمهندس الدى دلني ان اتوق٠Øتى تبرد السيارة لانظر بقربة الماء Ùˆ التى وجدتها مليئة بالزيت Ùطلب لنا الونش الدى اخد السيارة لمركز المقطم Øيث لم يستطع المهندسين تØديد سبب ما Øدث Ùˆ لكنا اثبتناÙÙ‰ وصل الاستلام ان القربة بها زيت Ùˆ بعد الاتصال بهم بعد ثلاثة ايام ابلغونا انه تم تÙكيك الموتور Ùˆ تصويرة والبعث به الي الشركة بÙرنسا Ùˆ عمل الاصلاØات
Ùˆ الان ابلغتهم انه ليس على ان اتØمل عيب تصنيع ادى الى " تÙويت موتور " Ùˆ ان من Øقى ان اØصل على سيارة جديدة Ùˆ انى غير مواÙقة على ان يتم تغيير الموتور بما يتبعه تغيير شهادة البيانات Ùˆ Ø®Ùض سعر السيارة عند البيع Ùˆ لكن كان رد مسؤول مركز خدمة العملاء ان تغيير السيارة امر غير وارد Ùˆ ان عيوب الصناعة شئ وارد
اود ان اسال ما هى Øقوقى ÙÙŠ مثل هده الØالة Ùˆ ما هى الاجراءات Ùˆ المساعى التى توصلنى الى Øقوقى
ولكم منا جزيل الشكر
Editors response:
Dear Dr. Amira,
We have not received any similar complaint before and we have not registered any official recall for the Renault Logan engine before.
We will forward your complaint to the management of Renault Egypt and will ask them for a statement and to find a solution for your problem.
Kind regards,
Editor
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Gamal Hammad from Cairo - Egypt wrote:
Subject: Feedback for complaint for brand new Volkswagen Jetta model 2012 (Readers letter)
Dear Mr. Sheta,
These is my third time to contact you and I’ve had the chance to reach you on RadioMasr in 22/8/2012 and discuss to yourself my complaint.
I have a serious and problematic technical issue with new Jetta model 2012 with counter 2,500 km , we purchased the car in 25 May 2012 and after that date by 1.5 months we discover suddenly that the car is not start on (switch on) from first time it may take from two to three times to start on the car.
Where we sent the car for service center to abo rawash branch on 6 July 2012 and the reception engineer said the car didn't show any error on the computer , after that visit by 2 weeks specifically on 27 July 2012 the car do the same error again.
Important to mentioned that for the second time we sent the car to service center in abo rawash branch from 27 July 2012 and we left the car for one week till 3 July 2012 and the response we get that the car is regular and you can receive the car and the surprise during receiving the car that the car is not starting on (switch on) from first time but these time the defect is shown while the reception engineer (Ahmed Haider)us while we are start on (switch on) the car and he called for Eng. Basem the responsible guy for the work shop , I can't understand what they do for whole week with the car what I get that they do nothing in the car and they request from me to leave the car to check it again , finally I informed that they changed the fuel filter , sparks and temperature sensor and the car now works regular.
On 10 August 2012 we received the car and it works regular for only 3 days , where the defect shown again on the car in 12 August 2012 and it start on after trying 2 times , worth to mentioned that I contact the service center and they send in 14 August 2012 one of its engineers with new fuel pump and changed under my home and the car works normally for 3 days and till now the car do the same error.
For the third time the service center send me today 23/8/2012 at 7.15 am another new technical engineer to check the car and checked with the computer and i didn’t get any response what the error or the defect.
Important to mentioned that we submit the car to abo rawash branch in 24 August 2012 and i informed the customer care person ( Mr. Ahmed Monier ) that the car is the responsibility of the agent and its still in the warranty period and i need to return the full value of the car.
Till date no one call me from the agent however i called them twice and the feedback is that the whole issue transferred to ( Mr. Medhat Ismail ) that supposed to reply at any time where I didn't know when he will reply and Mr. Medhat Isamil should know that the customer should see a kind of feedback and respect from a senior person like him in such company like EATC and till when i'll wait for his reply and what is my benefit of transfer my complaint to Mr. Medhat Ismail while no action took place till date in addition to these is the second time we leave the car almost for 2 weeks and the agent didn't provide us with a replacement car which is very strange and no one care to reply to my complaint which reflect the non-responsibility of any person to customer complaint.
I can't believe that I purchased a car from well-known manufacturer like VW and brand new car with such error and with EGP 198,000 and what is the advantage to purchase a well know brand like VW with a defect like that.
Accordingly I didn’t need the car anymore and i need to return the money back as its not normal or logic to purchase a brand new car and change all what I mentioned above of spare parts while the car counter 2,500 km and just pass 3 months from the date of purchasing the car.
Car Chassis number : WVWZZZ16ZCM115758.
Car Motor number : A66400.
Gamal Fathy Hammad
2-September-2012
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Mahmoud from cairo - Egypt wrote:
Subject: Renault Logan vs. Speranza A516 (Readers letter)
أنا عاوز أشتري عربية جديدة وكنت ÙÙŠ البداية Ù…Øتار بين الÙيرنا واللانوس Ùˆ اللوجان Ùˆ اسبيرنزا لكن لقيت الÙيرنا صالونها ضيق جدا بالنسبة لطولي Ùˆ الباقي Ù…Ø±ÙŠØ Ø¨Ø³ بعد ما Ù„Ùيت علي معظم معارض السيارات كله نصØني بالاسبيرنزا أو اللوجان لكل مميزاته Ùˆ عيوبه Ùˆ سألت الناس اللي معاهم الاسبيرنزا Ùˆ اللوجان كله بيشكر جدا ÙÙŠ اخياره Ùˆ بجد أنا بقيت Ù…Øتار جدا Ùˆ عاوز اخد قرار ....... Ø£Øب اقول ان انا مش هبيع عربيتي قبل 7 أو 8 سنين Ùˆ أنا بساÙر كل اسبوع مرة واØدة ....... وبجد انا عاوز اعر٠مميزات العربيتين بس عاوز أعر٠رأيك النهائي لأني بثق Ùيه جدا جدا جدا Ùˆ لك مني جزيل الشكر Ùˆ التقدير
Editors response:
Dear Mahmoud,
Thanks for your email and your confidence in my opinion.
I surely recommend the Renault Logan over the Speranza A516.
Regards,
Editor
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Mohamed El Beheary - محمد from Cairo - Egypt wrote:
Subject: Catastrophy on Salah Salem road - كارثة انØناء طريق ØµÙ„Ø§Ø Ø³Ø§Ù„Ù… الØالية (Readers letter)
السادة اوتو ارابيا المحترمين,
اود ان ابلغ عن منطقة كوارث و نزيف دم مستمر نتيجة حوادث السيارات و الواقعة عند اخر طريق صلاح سالم فى اتجاه ميدان العباسية و التى تتسبب فى فقدان قائدى السيارات للتحكم فى سياراتهم و القفز بها فوق الجزيرة الوسطى للشارع لتندفع السيارة طائرة لتصتدم بالسيارات بالجهة المقابلة و كانت سيارتى و اسرتى احد ضخايا هذه السيارات الطائرة و مازالت اوراق التأمين و اجراءات القضية لدى شركة رويال للتأمين حتى هذه اللحظة .
الجل المقترح لوقف او على الاقل منع طيران السيارات للجهة المفابلة كمايحدث يوميا و باستمرار هو بناء سور مصد خرسانى فى هذه المنطقة و الامر متروك اسلمه مسؤلية فى ؤقابكم لاثارته مع المسؤلين بالمرور و المحافظة و تفضلوا بقبول فائق الاحترام
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Ahmed Said from Cairo - Egypt wrote:
Subject: Complaint Skoda Egypt Artoc Auto - Bad Skoda Fantasia 2012 and Bad Customer Service from Ghamra Service Center (Part-3) (Readers letter)
Dear Mr. Mohamed Sheta,
1-As per Many phone calls between Ghamar Service Center Manager and me during past few days, no action done on my car from 22-8-2012 till now.
2-As per my visit to Ghamra service center last week 22-8-2012, I do not have any official document from ARTOC AUTO stated that; my car get in and get out from Ghamra Service Center while they opened JOB (I singed on this JOB in 3 places) and they did not provide any document to me for my visit !!!
3- As I can not watch my car inside workshop, how do I know they worked on mentioned Problems of my car? I need official report from AROTC AUTO stated that they worked on mentioned problems of my car and provide me Report with their finding without paying any money from my side as the car is in warranty.
Inside the warranty from service book it does not mention that I have to pay money during warranty period for my mentioned problems.
Note:
When I was at Ghamra service center on 22-8-2012:
-They informed me they will show me my car reading of Wheel alignment on the device but they did not invite me to see it on the wheel alignment device!!!!
-They said; they did two time road tests for my car, but they did not take me during these road tests. They took me for road test on my 1st complain on Dec-2011 and provided me wheel alignment report for FREE!!!
4- Gentleman and friendly agreement between me and Ghamar Service Center Manager via many phone calls was Finally done on Monday 27-8-2012 around 5:50 PM to confirm that he will come to my home on 28-8-2012 3:00 PM to check ignition delay and make road test.
Based on that; I excused and took exception vacation from my work on Next day Tuesday 28-8-2012 to wait arrival of Ghamar Service Center Manager on 3:00 PM but he called me Around 2:25 PM to 2:54 (before few minutes from 3:00 PM) saying he can not come my home because he is waiting mail and management approval !!!
I am wondering why he did not tell me this obstacle on Monday 27-8-2012 not to interrupt my work on Tuesday 28-8-2012!!!
Note:
The reason to check car at home because car should be switched off from night till 3 :00 PM (next day) in hot weather (37- 40 degree) , moisture and under direct sunlight (from sunrise till 3:00 PM , 29-40 Degree) after then if I Switch ON engine, it switched ON after 3rd time. Once car switched ON, the problem disappears as it is strange problem and happens in summer starting from Juny-2012.
In last winter, I did not face this issue.
I appreciate your fast reply.
Regards
Ahmed Said
30-8-2012
Editors response:
Dear Mr. Said,
we will forward your complaint again to Skoda Egypt - Artoc Auto and follow-up with them and with you. Please keep us updated with your case.
Regards,
Editor
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Amr from Cairo - Egypt wrote:
Subject: Buying Subaru XV (Readers letter)
Hello Mr. Sheta,
I have a budget of 180-185 Thousand EGP
Very confused about which car to buy? Seeking your help to get me some advises:
1- Subaru in Egypt? I like the XV 4 x4 ? Shall i buy it or not? It is not a very popular car andI am afraid of the dealer and maintenance and spare parts.
2- Second choice is Nissan Qashqai ..but it appears as a very poor car ( in comparison to Kia Sportage)...what do you think?
What would you recommend for me?
Your help is highly appreciated,
Thanks
Amr Aboul-Khair
Editors response:
Dear Amr,
Subaru in general are good cars but we receive many complaints about the service of it's importer Abu Ghali.
The KIA Sportage is a very good choice, in case you opt for the highline versiion (210.000) with Electronic Stability Program. If your budget does not allow 210.000 LE , then go for the Nissan Qashqai.
Regards,
Editor
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Amir Alfy from Cairo - Hadaki Al Kobba wrote:
Subject: Complaint Nissan Egypt - Car accident with Nissan Qashqai (Readers letter)
الى المهندس/ Ù…Øمد شتا
تØية طيبة وبعد
اسمى / امير الÙÙ‰
انا امتلك سيارة نيسان قشقاى 2012 وقد Øدث لى تصادم على طريق مصر اسكندرية الصØراوى مم ادى الى ÙˆÙاة اØد اصدقائى الØادث ادى الى انقلاب السيارة 4 مرات ومع هذا لم يعمل الايرباج ولم تعمل الÙرامل abs
وكذلك ebd
وقد ذهبت الى مودرن موتور ايجبت بهذه الشكوى وكان الرد ليس لنا اى مسئولية عن هذا...........!!! الرجاء المتابعة من خلال المصنع السيارة مسئوليتهم
ولم ادخر وسعا ذهبت الى المصنع ÙÙ‰ السادس من اكتوبر وتمت مقابلة مع المهندس اØمد النمرسى المسئول ÙÙ‰ المصنع وكان الرد انة واجب على ان اØضر اليهم السيارة لاخذ بعض القراءت من كهاز الكمبيوتر الخاص بالسيارة وارسالها الى مقر الشركة بالخارج لمعرÙØ© سبب عدم الÙØªØ Ù…Ù† عدمة لانهم ÙÙ‰ الخارج هم الجهة الوØيدة التى لها الØÙ‚ ÙÙ‰ ØªÙˆØ¶ÙŠØ Ù‡Ø°Ø© الاسباب ....!!!
وبالتالى ذهبت الى جهاز Øماية المستهلك وعند البدء ÙÙ‰ عرض الشكوى وعرض صور السيارة ووجدت ان المسئول هناك قد شاهد السيارة من يومين اثناء معاينة سيارة اخرى موجودة بالمكان المشون بة سيارتى ووعد بلموضى ÙÙ‰ الشكوى لكن بعد مرور الشهر الكريم وذلك لان اللجنة المسئولة عن الماينة لا تجتمع اثناء الشهر الكريم......!!!
كما قيل لى من مسئول الجهاز لا ترسل السيارة الى شركة نيسان الى بعد معاينة اللجنة وهذا Øتى توجد جدية من الشركة
بعد ان يرسل الجهاز الشكوى الى الشركة ليكون الرد رسميا
ولقد عملت وضع لصور السيارة على موقع الÙيس بوك الخاص بنيسان ÙÙ‰ مصر وقد تم ازالتها وكذلك عمل اغلاق لى من موقعهم
ارجو من سيادتكم اÙادتى لمعرقة الطريقة المثلا لخذ Øقى من الشركة
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Khaled Gouda from Alexandria - Egypt wrote:
Subject: Buy a car - 150.000 LE (Readers letter)
Dear Sir,
I'm 42 years old, I have just sold my optra & would like to buy a used car model 2011-2012
I have about 150000 egp, I like the jetta 2011 high line very much, there is one costs 163000 egp with 26000 kms on it but I'm afraid as I heared about the gearbox problem, therefore I'm seeking your advice & if the Fantasia will be better for me or which type/model you suggest to me
Tks + rgds,
Khaled Gouda
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Rania Ahmed from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour - Hyundai Verna (Readers letter)
Dear All
I am an Egyptian customer.
I own Hyundai Verna automatic model 2008I want to make a formal complaint in the Maintenance Division main Egypt located in Abu Rawash to agency owner Ghabbour, as when I go by car to a complaint by where they do not pull a good note that the car automatic and after waiting babysit hours I was told after they can I receive the car on the same day and when asked about the cost of principled Feature it 800 LE and I learned by chance from another engineer that It will cost about 10,000 Egyptian pounds to 18,000 Egyptian pounds because there may be a problem in the gear box valve,or that I may need total gear box replacement and by asking the branch manager he confirmed what the engeneer whom I met by chance said, and so i refused to do maintenance
I went to the mechanic he told me that there is no oil at all in the gear box and this is the cause of the problem and he took twenty pounds after putting three liters of oil in gear box
Please note that I've had maintenance very soon and I was given a bill from an authorized maintenance center located at Misr Petroleum station stating that they changed gear box oil and they have put6-liter oil , note that the car cannot tolerate more than 3 liters
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Mohamed Salah ElDin from Giza - Egypt wrote:
Subject: Budget of 170KEGP for a new Car (Readers letter)
Dear Mr. Sheta
I currently have a budget of 170000 EGP for buying a new car (family car). What are the best choices available for me ? Thats the top value i can reach. Now i am driving a corolla 2007 (1600cc).
Thanks
Mohamed Salah
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Ahmed Said from cairo - Egypt wrote:
Subject: Bad Skoda Fantasia 2012 and Bad Customer Service from Ghamra Service Center (Part-2) (Readers letter)
Dear Mr. Mohamed Sheta,
1-From day one on Dec-2011, I have problem in wheel alignment, car deviated to right and I went to ARTOC AUTO Ghamra main service center and wheel alignment device reading is okay ! They provided me a wheel alignment report for free at 1st time.
2-I went to ARTOC AUTO Ghamra main service center (car covers 13700 KM) on 22-8-2012 .
(I found bad customer service from customer service manager, shows me NON RESPECT as he told me :
"I need to tell you some words, you can make these words come IN from One EAR and Out from Other EAR") !!!!!.
3-They checked the wheel alignment and found nothing and reading is okay but they refused to provide me any report with their finding. They need me to pay money to provide me a wheel alignment report which costs 150 EGP while the car is under warranty and I have this issue from day one on Dec-2011.
4- I need wheel alignment report for my 2nd visit on 22-8-2012 as on 1st visit they provided it to me for free and during these 13700 KM; I am suffering from right deviation for steering wheel especially in Cairo-Alex Road.
5- I checked with my 2 friends who has fantasia 2011, they do not have this issue on Cairo-Alex road. I checked with a facebook colleague (Fantasia 2010) , he does not have this issue, he try his car in Cairo-Assuit Road and in Assuit-Dakhla Road For 1000Km and he does not feel any deviation to right..
6- Actual I need this wheel alignment report for free so they can prove they work on my car and I need to have Best Customer Service at Ghamra Main Service Center.
Regards
Ahmed Said
25-8-2012
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Mohamed from MARUTIA - HARAM wrote:
Subject: Inquiry - Nissan Sunny 2013 (Readers letter)
I am planning to buy a new nissan sunny 2013 new shape. please advice i have old shape of sunny and frankly speaking i have no problem in this car except fuel consumpstion and tight saloon.
thanks in advance
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Ahmed Said from Cairo - Egypt wrote:
Subject: Bad Skoda Fantasia 2012 and Bad Customer Service from Ghamra Service Center (Readers letter)
Dear Mr. Mohamed Shata,
When park fantasia 2012 under sunlight in summer, I have issue when i park the car under sunlight (from night to 3 PM) the march (ignition) did not work from 1st or 2nd time, it works after 3rd time or i should press on accelerator pedal,
If i park the car for 24 hours from night 12:00 AM till 12:00 AM next day, there is no problem in engine start. It starts from 1st time.
This issue only happened in summer starting from July-2012.
From Jan-2012 to June-2012 (During winter and spring), there is no problem in engine start.
This same issue is shown at Fantasia 2011 khaliji for one of my facebook colleagues.
I went to ARTOC AUTO Ghamra main service center on 22-8-2012 (I found bad customer service from customer service manager) they checked the car and found nothing and refused to provide me any report with their finding. They need money to provide me a report while the car is under warranty.
I need report for my visit on 22-8-2012.
They need me to leave the car but the problem should be happen under direct sunlight which is not available at workshop, so I suggested them to send me Skoda Emergency service car (equipped with tool) to check the issue under my home and they need me pay Money 120 EGP for Emergency service car to come my home while my car is under warranty and this is Skoda problem not my problem.
Regards
Ahmed Said
25-8-2012
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Emad from Cairo - Egypt wrote:
Subject: KIA Rio Gulf specs from grey importer or KIA Rio Egyptian specs from Egyptian importer? (Readers letter)
Dear sir
Thank you very much for your fast reply
I will buy Kia Rio HB but I don't know to buy elkhaleji gulf specs or from the agent, because elkhaleji has more options?
Also what about the start engine is it useful or not ??
Editors response:
Dear Emad,
I usually always recommend the gulf specs because in 90% of the cases the gulf specs are much better than the Egyptian specs!
If the gulf-specs Rio has Electronic Stability Program ESP then go for it right away! Because gulf-specs differ from one Gulf country to another, e.g. specs in Saudi Arabia are different than the specs in UAE or Kuwait.
If the gulf-specs KIA Rio does not have ESP, then I suggest that you go to both KIA Egypt EIT /EIM and the gulf dealer, then make an exact list of the options (such as ABS, number of airbags, radio type, rain sensor, etc.) and then compare the prices !
After that go for the better deal, keeping in mind that you would need a stamped service book from your gulf cars importer (stamped by the dealer in Kuwait, Saudi Arabia, UAE, etc.) in order to guarantee the warranty and customer service in Egypt!
Best regads,
Editor
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Yaser El Bahschawi - ياسر from Cairo - Egypt wrote:
Subject: Hyundai Elantra? Lancer? Optra? Sonic? Ù…Øتاااار (Readers letter)
أستاذ محمد شتا .... بعد التحية
شكرا لسيادتكم فقد إتصلت بي هيونداي و كيا ... أنا الآن فى حيرة
أبحث عن سيارة مرتفعة عن الأرض ... شنطتها واسعة ... بها 2 إيرباج على الأقل و (إي بي إس) و (إي بي دي) للأمان و سعرها لا يتعدى 135 ألف أو 140 ألف بحد أقصى ... أقارن بين هيونداي إلنترا و كيا كارينز و (لانسر بومة) و أوبترا و سونيك .... و جميعهم أوتوماتيك... تعجبني أوبترا و سونيك لكن للأسف بدون أمان فرامل أو إيرباج .... أرجو النصيحة
عشان لازم أشتري خلاص
خالص الشكر
للعلم حجزت صني 2013 و هلغي الحجز مع إنها فيها كل المميزات لكن للأسف مش موجودة بضاعة جاهزة و مبيهتموش بأي رسائل على موقعهم و مش صادقين
ياسر البهواشي
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Aladdin Mostafa from Giza - Egypt wrote:
Subject: Nissan Tiida? or Kia Cerato? Hyundai Accent? (Readers letter)
الاستاذ Ù…Øمد شتا
شكرا لكل العملومات القيمة المقدمه
السؤال اننى كنت اÙارن بين اكثر من سيارة وهى كيا سيراتو سيدان Ùˆ هيونداى اكسنت Ùˆ نسيان تيداهاتش باك
واخيرا وقع الاختيار على نيسان مع العلم أنها الوØيدة الغير متواÙرة Øاليا بالسوق ÙˆÙÙ‰ انتظار الشØنة القادمة
مع او ضد الاختيار وشكرا
Editors response:
Dear Mr. Alaadin,
we test-drove all three cars recently. The Tiida Sedan has a very large trunk, and both the Tiida hatchback and sedan have lots of space in the back row.
The Hyundai Accent is also an interesting alternative which we test-drove in Korea recently, but we noticed some difference between the Accent offered in Egypt and the one we test-drove in Korea.
Now we are currently testing the KIA Cerato (Highline version) in Egypt for more than 6 weeks now, and I can surely recommend this car. The air-condition is one of the best we experienced in the hot Egyptian summer, the 17-inch wheels gives the car a sufficient stability and firm ride, the new alarm & security system is very practical and the KIA service (EIM / EIT) has improved a lot recently and the management, unlike other companies, is paying lots of attention to the media and the customers, which shows and indicates a good and promising customer and after sales service.
Therefore I currently definitely recommend the KIA Cerato over the Nissan Tiida and the Hyundai Accent.
Regards,
Editor
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Emad from Cairo - Egypt wrote:
Subject: Peugeot 308 (Readers letter)
Dear sir
Thank you for yor reply about Kia rio ,but please advise me about the Peugeot 308 I need to know the customer service &. Prices of spare parts if it is high or not & the quality of this car.
Editors response:
Peugeot Egypt has not been able to provide us with test-cars yet. Perhaps because they do not trust the quality of their cars to withstand our harsh testing procedures.
Their response to media inquiries and customer complaints is still quite slow, although I had expected much better performance after the recent change in management. That is why I recommended the KIA Rio.
The prices of spare parts are normal / slightly above average but we have received several complaints from their service centers in the past.
Regards,
Editor
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omneya from alexandria - egypt wrote:
Subject: octavia vs jetta (Readers letter)
i want 2 buy a new car and i am in confusion between octavia fantasia and jetta 2012.... as i read i see that there is problem with vw service and also gear boxes....also i read that octavia will change its shape in 2013 although i asked abaza motors and they said they have octavia 2013 ... can u plz help me as i need 2 buy a car within a couple of days insh
Editors response:
Dear Omneya,
Abaza Motors probably lied to to you when he told you that he already has the current-shape 2013 model ! He will not get the current-shape 2013 Octavia A5 model before October or November, as most companies start assembling the 2012 not before September of each year!
The all-new 2013 Skoda Octavia A6 (new shape) will be introduced to Egypt in around February or March 2013 ! This will be a totally new shape! If you can wait till then, I suggest you go for the all-new Skoda Octavia A6.
The VW models are very good cars. The 2012 and 2013 Jetta models should not have any DSG problems anymore, besides the Jetta has the life-saving Electronic Stability Program (ESP).
So, I recommend either the 2012 VW Jetta or you wait for the all-new Skoda Octavia A6 early next year.
Regards,
Editor
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Emad Borayek from Cairo - Egypt wrote:
Subject: Peugoet 308 or Kia Rio HB? (Readers letter)
Dear sir,
Please advise me the best car within 150,000 budget as I'm thinking in Peugoet 308 or rio
Also what about the maintenance & price of spare parts of Peugoet ???
Waiting for urgent reply
Editors response:
Dear Emad,
we recently test-drove the KIA Rio and we can surely recommend this car. The customer service of KIA Egypt currently is also very good. In Germany they even called it 'the new VW Polo from KIA' as a reference to its high quality.
Regards,
Editor
Editor
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wael omar from giza - egypt wrote:
Subject: Recommendation: 100.000 LE? Kia Carens? مطلوب استشارة (Readers letter)
اود شراء سيارة في حدود 100000 جنية برجاء ان تزودني باقتراحاتك
وما رايك بالسيارة الكيا كارينز عيوبها ومميزاتها
اشكرا جدا
Editors response:
Kia Carens is okay, but you should also pay some extra money and consider the Skoda Roomster.
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Hatem Soliman from Giza - Egypt wrote:
Subject: Theft of my Daewoo Nubira (Readers letter)
السادة الاÙاضل / بعد التØيه
لقد تم سرقة سيارة زوج اختى يوم 15 اغسطس من امام المنزل ÙÙ‰ ØÙ‰ شيراتون مصر الجديدة بعد الظهر Ùˆ قد تم عمل Ù…Øضر بذلك Ùˆ كذلك عدد من الاجراءات الاخرى هل يمكن مساعدتنا ÙÙ‰ هذا الامر؟
السيارة نوبيرا سوداء اللون - لوØØ© رقم : د Ù„ Ùˆ 765
شكرا لكم
Editors response:
Please post some pictures of your car on our Auto Arabia facebook group wall ! Maybe some of our group members have seen your car somewhere, as we publish frequently pictures of stolen there on our group wall.
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Shady Yanni from Cairo - Egypt wrote:
Subject: Nissan X-Trail (Readers letter)
Dear Mohamed,
I would like to inquire about the Nissan X-Trail as I'am considering buying it, first, what do you think of car, and second, I have seen a new model in Lebanon, when do you expect Nissan will introduce this model in Egypt.
Regards,
Shady Yanni
Editors response:
Dear Shady,
we test-drove the Made-In-Egypt first generation Nissan X-Trail (internal code T30, build from 2001-2007, facelift in 2003) a long while ago, and it was not too bad. The one you saw in Lebanon was probably the second-generation Nissan X-Trail (T31) which has been introduced in 2007.
Only Egypt, Angola and South America are still assembling the first-generation. I doubt that the Nissan Motor Egypt will ever assemble the second-generation X-Trail as the third-generation X-Trail will probably be launched internationally in a few months.
We are planning to conduct another test-drive with the locally-assembled X-Trail soon in Egypt. Stay tuned for a comprehensive and updated review.
Regards,
Editor
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Gamal Fathy Hammad from Cairo - Egypt wrote:
Subject: VW Jetta 2012 Complaint (Readers letter)
Dear Mr. Sheta,
These is my second time to write to you and I’ve had the chance to reach you on RadioMasr yesterday 22/8/2012.
I have a serious and problematic technical issue with new Jetta model 2012 with counter 2,500 km , we purchased the car in 25 May 2012 and after that date by 1.5 months we discover suddenly that the car is not start on (switch on) from first time it may take from two to three times to start on the car.
Where we sent the car for service center to abo rawash branch on 6 July 2012 and the reception engineer said the car didn't show any error on the computer , after that visit by 2 weeks specifically on 27 July 2012 the car do the same error again.
Important to mentioned that for the second time we sent the car to service center in abo rawash branch from 27 July 2012 and we left the car for one week till 3 July 2012 and the response we get that the car is regular and you can receive the car and the surprise during receiving the car that the car is not starting on (switch on) from first time but these time the defect is shown while the reception engineer (Ahmed Haider)us while we are start on (switch on) the car and he called for Eng. Basem the responsible guy for the work shop , I can't understand what they do for whole week with the car what I get that they do nothing in the car and they request from me to leave the car to check it again , finally I informed that they changed the fuel filter , sparks and temperature sensor and the car now works regular.
On 10 August 2012 we received the car and it works regular for only 3 days , where the defect shown again on the car in 12 August 2012 and it start on after trying 2 times , worth to mentioned that I contact the service center and they send in 14 August 2012 one of its engineers with new fuel pump and changed under my home and the car works normally for 3 days and till now the car do the same error.
For the third time the service center send me today 23/8/2012 at 7.15 am another new technical engineer to check the car and checked with the computer and i didn’t get any response what the error or the defect.
I can't believe that I purchased a car from well-known manufacturer like VW and brand new car with such error and with EGP 198,000 and what is the advantage to purchase and well know brand like VW with a defect like that.
Accordingly I didn’t need the car anymore and i need to return the money back as its not normal or logic to purchase a brand new car and change all what I mentioned above of spare parts while the car counter 2,500 km and just pass 3 months from the date of purchasing the car.
Car Chassis number : WVWZZZ16ZCM115758.
Car Motor number : A66400.
Gamal Fathy Hammad
Editors response:
Dear Gamal,
I can fully understand that you want to return your car and get your money back, especially after this very poor customer service from Volkswagen Egypt.
Of course there is no sense in keeping an almost brand-new car for almost one week at the service center, just to return the car with the same malfunction. It seems that many service centers just keep the car at their center without doing anything, just to pretend to the customer that they have been working on the car.
We will forward your complaint to Volkswagen Egypt and if they do not solve your case then we will forward it to the Volkswagen headquarter in Germany.
Please call or sms us next Wednesday during our live radio show on Radio Masr 88.7 in order to update us and our listeners with your case.
Regards,
Editor
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amir alfy from cairo - egypt wrote:
Subject: Nissan Qashqai fatal crash - سيارة نيسان 2012 بدون كل حاجة (Go to article)
الى المهندس محمد شتا
تحية طيبة وبعد
انا امتلك سيارة نيسان قشقاى 2012 وقد حدث لى تصادم على طريق مصر اسكندرية الصحراوى مم ادى الى وفاة احد اصدقائى الحادث ادى الى افقلاب السيارة 4 مرات ومع هذا لم يعمل الايرباج ولم تعمل الفرامل abs
وكذلك ebd
وقد ذهبت الى مودرن موتور ايجبت بهذه الشكوى وكان الرد ليس لنا اى مسئولية عن هذا...........!!! الرجاء المتابعة من خلال المصنع السيارة مسئوليتهم
ولم ادخر وسعا ذهبت الى المصنع فى السادس من اكتوبر وتمت مقابلة مع المهندس احمد النمرسى المسئول فى المصنع وكان الرد انة واجب على ان احضر اليهم السيارة لاخذ بعض القراءت من كهاز الكمبيوتر الخاص بالسيارة وارسالها الى مقر الشركة بالخارج لمعرفة سبب عدم الفتح من عدمة لانهم فى الخارج هم الجهة الوحيدة التى لها الحق فى توضيح هذة الاسباب ....!!!
وبالتالى ذهبت الى جهاز حماية المستهلك وعند البدء فى عرض الشكوى وعرض صور السيارة ووجدت ان المسئول هناك قد شاهد السيارة من يومين اثناء معاينة سيارة اخرى موجودة بالمكان المشون بة سيارتى ووعد بلموضى فى الشكوى لكن بعد مرور الشهر الكريم وذلك لان اللجنة المسئولة عن الماينة لا تجتمع اثناء الشهر الكريم......!!!
كما قيل لى من مسئول الجهاز لا ترسل السيارة الى شركة نيسان الى بعد معاينة اللجنة وهذا حتى توجد جدية من الشركة
بعد ان يرسل الجهاز الشكوى الى الشركة ليكون الرد رسميا
ولقد عملت وضع لصور السيارة على موقع الفيس بوك الخاص بنيسان فى مصر وقد تم ازالتها وكذلك عمل اغلاق لى من موقعهم
ارجو من سيادتكم افادتى لمعرقة الطريقة المثلا لخذ حقى من الشركة
Editors response:
Dear Amir,
first of all we will send your complaint to Nissan Motors Egypt and Nissan Japan to make sure that this case is handled swiftly.
Please feel free to share the pictures of your crashed Nissan Qashqai on our Auto Arabia Facebook group and please also feel free to call us next Wednesday during our live radio program on Radio Masr 88.7 !
I hope that Nissan Japan and Nissan Egypt will learn from this serious car crash and start importing and selling Qashqai and Juke models with the life-saving Electronic Stability Program (ESP) instead of the other useless gadgets and options.
Regards,
Editor
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Tamer A. Fotouh from Ciro - Egyp wrote:
Subject: Skoda Octvaia - GPS navigation software (Readers letter)
Dear Sir,
I have bought Skoda Octavia Elegance 2010, with GPS feature which costs 2000 EGP more than normal model.
I have been chasing Artoc Auto for more than one year to provide me with the GPS maps and activation CD, but they keep postponing with all kinds of excuses.
Appreciate your help to suggest how I can get this CD ASAP, or if there is any other alternative.
Thank you and best regards,
Tamer A. Fotouh
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Sherif Hamdy - شريف from cairo - ELMAADI wrote:
Subject: Recommendation: Nissan Sunny or Chevrolet Optra? استشارة (Readers letter)
الاستاذ الفاضل شتا
تحية طيبة بعد
ارجو مساعدتى بالمشورة حيث اننى ارغب فى شراء سيارة جديدة وافاضل بين نيسان صنى الجديدة والشيفورليه الاوبترا واريد ان اعرف ما الفرق بين الصنى الجديدة والقديمة وما هى عيوب كلا منهما وما هى عيوب الاوبترا
لك جزيل الشكر والامتنان
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ahmad wagih from cairo - egypt wrote:
Subject: Comparison: VW Passat or Citroen C5? I need your help (Readers letter)
Dear Mr. Mohamed Sheta
i'm going to buy a new car, i was planning to buy the (VW PASSAT) but i read a lot of complaining about the agent so after searching i found (CITROEN C5) so plz give me your opinion about this choice and what do you know about its agent (EZZ EL ARAB) , the quality of maintainance , the availability of the spare parts
Editors response:
Dear Ahmed,
unfortunately I do not recommend Citroen cars in general in Egypt. We receive too many complaints from the Ezz El Arab company and its service centers for Jeep / Chryser, Proton, Volvo, Citroen and Great Wall.
I think the new 2012 and 2013 VW Passat and Jetta do not have so many problems like the older models, especially regarding the DSG transmission problems.
Regards,
Editor
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mostafa pasha from cairo - egypt wrote:
Subject: Inquiry - Suzuki Vitara 2012 (Go to article)
i ask about suzuki grand vitara 3 doors 2012 regarding the stability and also the strength.
thanks
Editors response:
The Suzuki Vitara in general is a good car. Only problem is that the 3-doors Vitara is only available in Egypt with manual transmission and the other problem are the many complaints we receive from the Suzuki service center in Egypt.
Regards,
Editor
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Ahmed Sweilam from Benha - Egypt wrote:
Subject: Comparison: KIA Sportage or Nissan Juke? (Go to article)
Dear Mr . Mohamed ,
I have about 160000 L.E . what do you suggest me to buy ? taking in your considration that I prefer KIA SPORTAG or Nissan JUKE ?
Thanking you in advance
Editors response:
Dear Ahmed,
We test-drove the Nissan Qashqai recently, and I think it would be the better choice, alongside the new Skoda Yeti.
Regards,
Editor
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essam from cairo - cairo wrote:
Subject: Complaint Chevrolet Avea - عيب السياره الافيو (Go to article)
اشتريت سيارة افيو موديل2010 العداد26000وحسيت بنقر فى العافشه فزهبت الى متخصص للعافشة فقال لى ان ده عيب فى السيارة الافيو البطاحات لازم تتغير وبارات الدركسيون وسألت بعض راكبى السيارة الافيو قالو لى على نفس العيب ونصحونى بعدم الزهاب للتوكيل لان التوكيل هيشتغلنى ونصحونى بالاصلاح خارج التوكيل ماذا افعل
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mohamed from cairo - cairo wrote:
Subject: Thanks ! My Speranza Tiggo problem is solved! (Readers letter)
ارسلت لكم شكوى بخصوص مركز صيانة سبيرانزا ابو رواش وقام المركز بالتواصل معى ÙˆØÙ„ المشكله لذا اتقدم اليكم بخالص الشكر والتقدير واشكرهم ايضا من خلالكم
كل عام وانتم بخير عيد سعيد
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mohamed mamdouh from cairo - egypt wrote:
Subject: car comparison (Readers letter)
Dear all ,
first of all happy feast
i need your gentle advice to choose between Nissan tida or Honda city.
your early reply is highly appreciated
thanks
Mohamed Mamdouh
Editors response:
Dear Mohamed,
thanks, Happy feast to you too!
I would definitely go for the Nissan Tiida !
Regards,
Editor
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Amr Mohamed from cairo - egypt wrote:
Subject: Complaint Opel Egypt / Mansour - Problems with my 2008 Opel Vectra (Readers letter)
Dear Mr Sheta,
My issue is about my 2008 opel vectra its 52,000 km .
I got a problem with the air condition ( it wasn’t work at all ) I went to Mansour service center at Nasr city they stated that the compressor is malfunction and should replaced. The engineer mentioned that he will call the company and ask for a discount because this is a defect in the car.
And he did and they replaced it and I paid (2000 pounds ) they told me this is the cost of the labor ( I didn’t take the statement for the working job they said that they must have it to send it to GM.
After a while I found a strange sound of the motor and the car is barely moves I went back to the service center they said that there is a problem with ac compressor (how come I’ve just replace it) they replied that last time they replace the vaporizer (المبخر) not the compressor (as they told last time) and I’ll get 50% discount because this is a defect but the car out of warranty (they mentioned that compressor is about 9,000 exclude labor and other.
I’ll be very thankful if you could help me
Editors response:
Dear Amr,
First of all, it is your right to get a invoice copy / job order copy of what has been done. It is very unprofessional and not correct that they tell you 'we can not give you the working job order because we have to send it to GM'.
Such irresponsible statements raise the doubt that nothing has been fixed with the car or that not all the part they claim to have changed were changed indeed.
We will forward your complaint to General Motors Egypt. I am sure they will get in touch with you soon. Please keep us updated with your case and feel free to call our weekly live radio show on Radio Masr 88.7 next week (every Wednesday 4-7pm) to update us with your case.
Regards,
Editor
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Mohamed Adel from Cairo - Egypt wrote:
Subject: Defected Hyundai Sonata (Readers letter)
Dear Auto Arabia,
First I'd like to thank you for your efforts and for getting Hyundai to finally start showing some interest in solving their problem with my car (before sending you the first time they were dodging us with multilple excuses).
I'm writing back to update you on my problem with my new Sonata (2010) that I purchased a few months back.
After several visits to the service center and changing some parts (tyres, shock absorbers, brake discs to be precise) the car still has the problem of unstability at speeds starting at 140km/hr, I still get the feeling that the car is uncontrollable.
Again, I went back to the service center unconvinced (I've had over 10 visits to them in the space of less than 6 months with no solution) and the car has now made almost 10,000 km even though I went to them before reaching the first 1000km.
The Engineer still insists the car is fine (which doesn't make any sense cos if it was fine he wouldn't have changed all the above mentioned cars free of charge in the warranty).
I requested a comparison test drive with another Sonata but he said he can't help, he then suggested we show the car to the 2nd line of support and I agreed, he said he will call me to arrange it, but hasn't so far, and also refuses to answer my calls.
Another troubling issue is that they refuse to give me any documents stating that the car has changed all these parts, and actually don't even give me a document that I brought the car in!! They say this is company policy!!
Below is the old mail I sent you for your reference.
Regards,
Mohamed
FROM: Mohamed Adel
Subject: Defected Hyundai Sonata
Email: xxxxxxxxxxxxxxxx
Phone: 0111xxxxxxxxxxxxx
Fax:
Mobile: 0111xxxxxxxx
City: Cairo
Company:
Profession:
Education:
IP Country:
Date/Time: 10.03.2012 12:34
Comment:
Dear Auto Arabia,
I recently bought a 2010 New Hyundai Sonata from Hyundai company in February 2012.
Upon receiving the car, I immediately noticed the car's handling and stability is terrible, very bumpy even in good roads, and can feel the car struggles to move in a straight line.
I called back in the morning of the next day and immediately went to the service center and reported the issue, and explained the situation, and engineer came out with me for a drive and he said all is fine, I refused his answer and asked for a complete checkup of the car's suspension system and tyres.
I then took the car after it stayed in the service for around 6 hours where they said a complete checkup and re-screwing of the suspension, their answer was the air pressure for the tyres was the problem (I had already checked that the day before) and there should be no problem.
Unsurprisingly the fault remained as is, so I went back and insisted for a fix, and I told them what I think is the tyres need to be changed since the car was parked for 2 years before they sold it to me, and they said they'll change it, but it's not in the warehouse now and they'll buy them and call me to come install them.
It's been around a month now and they keep saying the tyres are not ready yet, so I'm contacting you to help me find a way to get them to change my tyres, brake disks, brake pads, and all rubber parts of front and rear suspension (gelab).
I'm a regular listener to your weekly radio show Tuesday's on Radio Masr 88.7 and I would like to talk to you next Tuesday to explain the problem, I'll try to call u in the next episode.
Regards,
Mohamed
Editors response:
Dear Mohamed Adel,
of course it is unacceptable that the service center of Hyundai Egypt / Ghabbour refuses to give you an invoice or report of what has been done and fixed in the car.
From what you wrote, it seems that other suspension parts, including the alloy wheels, need to replaced with new parts.
We will forward your complaint to Hyundai Egypt Ghabbour and will ask them to provide you with another Sonata demo-car to make a comparison.
Please keep us updated with your case and feel free to call us during our live radio show on Radio Masr 88.7 next week (every Wednesday from 4-7pm).
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ahmed karam from cairo - egypt wrote:
Subject: 2013 Mercedes A Class (Go to article)
i want to ask about the time that Mercedes is planing to launch the new Mercedes A-Class in egypt
Editors response:
Mercedes Egypt will probably launch the 2013 Mercedes A-Class around April 2013 in the Egyptian market.
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Mohamed Fouad from Hadayek Al Ahram - Egypt wrote:
Subject: Warranty Problem with my Skoda Octavia A5 Fantasia (Readers letter)
I have purchased the Octavia Fantasia Car Since January 2011.
Since that time the front electric window motor has not been working.
I contacted Wahdan for car services, and till now they didn't want to give me the front window motor, although the car is still under warranty.
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Mahmoud Hassan El Deeb from الجيزة - بولاق wrote:
Subject: Volkswagen Tiguan engine on fire (Go to article)
الاستاذ محمد شتا بعدالتحية ارجو من سيادتكم التكرم بمساعدتى فى مشكلة البطل فيها فولكس فى تاريخ شهر 7 2010 اشتريت سيارة تيجوان 4*4 وبعد 2500كيلوكنت مسافر واطفالى فوجدنا دخان كثيف يخرج من الموتور اتلمت المارة واطفو السيارة بالطفايات وفزع الاطفال وهم يصرخون ابلغت الوكيل وبعد الفحصاخبرنى انة سيرفع تقرير للادارة مصر ومن بعدها المانيا فطلبت سيارة لاقضى اعمالى فرفض بحجة الامر سهل واضيها واتصرف الكلام دة فى 27 فبربير 2012 فاتصلت كذا مرة لاعرف الاخبار فيرد مهندس مولر هانت وفى 8: 6: 2012 سافرت للعمرة وعدت فى 22:6:2012 فاتصلت فابلغونى تعالى واسلم العربية فسالت كان فيها اية قال غيرنا الموتور فقلت اذاى اشترى عربيية ب 258000والموتور يبوظ بعد 25000 وفولكس و4*4 والمانى واللة حرام على العموم انا عايز عربية بدلها او فلوسى فرفضو وان الحكم او القرار من المانيا بتغير الموتور فقط فراسلت المانيا فردت ان الموضوع سيادى للوكيل فقط انا فى المشكلة دى من 117يوم ارجوك استاذ محمد حل لى المشكلة دى
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Gamal Fathy Hammad from Cairo - Egypt wrote:
Subject: Complaint VW Jetta 2012 Complaint (Readers letter)
Dear Mr. Mohamed,
I've a serious and problematic technical issue with new Jetta model 2012 with counter 2,500 km , we purchased the car on May 2012 and after that date by 1.5 month we discover suddenly that the car is not start on from first time it may take from two to three times to start on the car.
Where we sent the car for service center abo rawash from 1 month and the reception engineer said the car didn't show any error on the computer , after that visit with 2 weeks to the service center the car do the same defect again.
Important to mentioned that for the second time we sent the car to service center in abo rawash from 27 July 2012 and we left the car for one week till 3 July 2012 and the response we get that the car is regular and you can receive the car and the surprise during receiving the car that the car is not start on from first time but these time the defect is shown while the engineer with us while we are start on the car and I can't understand what they do for one week with the car what I get that they do nothing in the car and they request from me to leave the car to check it again and till date these is the second week while the car in the maintenance service and I'm following every day to know the situation of the car , finally I informed that they changed the fuel filter , sparks and temperature sensor and the car now works regular.
Another new surprise after receiving the car on 10th August 2012 , while we are starting the car yesterday 12th August 2012 again the car didn’t start on from the first time and it start after trying 2 times.
I can't believe that I purchased a car with EGP 198,000 and I can't drive it or enjoyed with it and what is the advantage to purchase and well know brand like VW with a defect like that.
Accordingly please advise.
The car with the name of Ms. Marwa Mohamed Azouz.
Chassis number : 115758
Motor number : A66400
Gamal Fathy Hammad.
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Shady Yanni from Cairo - Egypt wrote:
Subject: Inquiry about Nissan X-Trail (Readers letter)
Dear Mohamed,
I would like to inquire about the Nissan X-Trail as I'am considering buying it, first, what do you think of car, and second, I have seen a new model in Lebanon, when do you expect Nissan will introduce this model in Egypt.
Regards,
Shady Yanni
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Eng. El Fayoumi from cairo - Egypt wrote:
Subject: Inquiry: Skoda Egypt service quality & Octavia Fantasia reliability? (Readers letter)
Dear Sir
I'm suppose the receive my new Octavia fantasia on Sunday ,i have read some bad reviews about service center and spare parts unavailable ,i'm now seriously thinking to change and go step down to Elantra. my job need to travel a lot inside Egypt . i heard that elantra not very stable on the road ,what i care about the car is stability at high speed , less road noise , comfortable in high way ,
please advice as soon as you can
Best Regards
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ahmed from cairo - Egypt wrote:
Subject: Inquiry: Renault Fluence (Readers letter)
Dear Editor
I have sent u before regarding buying a car in the range of 135000 ,but after reading ur reviews about the renault fluence , i started to think about it because this site is very good and trust worthy.
The only problem is that there is no single person that i asked about the fluence and recommended it. I need to know is there a problem in its airconditioning ,is the afshaa weak for the roads , Is the spare parts expensive, the renault key problem, the fetes problem.
Please help me as this site is the only trustworthy one for the customers
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Ahmed Abdel Azim from Maadi Cairo - Egypt wrote:
Subject: Incident at El Aksa Cennter (authorized Skoda Egypt service center) (Readers letter)
Dear Mr. Mohamed,
I have a Skoda Octavia A4 manual 2009. I had a problem repairing gearbox since 6 months and same problem happened to me on last Tuesday.
I went to el aksa car repair center at zahraa elmaadi (supposedly an authorized skoda repair representative) I am dealing with since I bought the car they told me it is a bad use defect and I accepted.
I went to get my car yesterday I was surprised to know that my car made an accident at the center, sliding down a way at repair hall and they changed parts of the car front for new ones and I don't know what to do.
I didn't receive the car yet.
Editors response:
Dear Ahmed,
please send us some picture of your car and a detailed description of what was changed to 'readersletter (at) autoarabia.org, so that we can forward your complaint to the upper management of Skoda Egypt.
Depending on the damage, you should definitely be entitled for a compensation.
Regards,
Editor
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mohamed ismail from cairo - cairo wrote:
Subject: Complaint Speranza Egypt - Service Center & Tiggo 1600 (Readers letter)
الساده الاعزاء كل عم وانتم بخير
ارسلت على موقعكم شكوى بخصوص مركز صيانة اسبيرانزا بابورواش واخذتم الموضوع بمØمل الاعتبار والجديه Øيث قام المركز بلاتصال بى ÙÙ‰ اليوم التالى مباشرة من خلال موظÙÙ‡ تدعى / رØاب من مكتب الاستاذ Ù…Øمد ابو النور واعدت عليها الشكوى كامله واخبرتنى بانها سو٠تراجع المركز وتØدد لى ميعاد Ù„ØÙ„ المشكله بعد Øوالى نص٠ساعه اخبرتنى انه لابد من الانتظار للغد لتØديد الميعاد لاسباب خاصه بالمركز وانتظرت اتصالها لمدة يومين بعدها ولكن شيئا لم ÙŠØدث ÙˆØاولت انا الاتصال بها وبالمركز لكن دون جدوى
اشكركم خالص الشكر والتقدير لما تبذلوه من جهد
الى Øضراتكم نص رسالتى السابقه مره اخرى
1600 ذهبت الى المركز الرئيسى بتاريخ 29/08/2012 لاجراء صيانة 50 000 كيلو + شكوى من العÙشه الاماميه والسنتر لوك واثناء استلام السياره ابلغونى ان السياره تØتاج الى تغير المساعد الامامى يمين + تيش دروكسيون شمال +كالون باب الشنطه.
ولكن هذه الاجزاء غير موجوده وعلى ذلك
انا مضطر لاستخدام السياره بمشكلة العÙشه وهى تؤدى لعدم اتزان السياره اثناء المشى Ùضلا عن تاكل الكاوتش بلاضاÙÙ‡ لعدم اغلاق باب .السياره الخلÙÙ‰ بسبب تل٠الكالون .هل هذا يعقل يا Øضرات
اعتذر للاطاله والسلام عليكم
Editors response:
Dear Mohamed,
we will forward your complaint to Speranza Egypt for the second time. Keep us posted with your case.
Regards,
Editor
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mohamed from cairo - cairo wrote:
Subject: Complaint Speranza Egypt - Tiggo 1600 (Readers letter)
امتلك سياره اسبيرانزا تيجو 1600 ذهبت الى المركز الرئيسى بتاريخ 29/08/2012 لاجراء صيانة 50 000 كيلو + شكوى من العÙشه الاماميه والسنتر لوك واثناء استلام السياره ابلغونى ان السياره تØتاج الى تغير المساعد الامامى يمين + تيش دروكسيون شمال +كالون باب الشنطه.
ولكن هذه الاجزاء غير موجوده وعلى ذلك
انا مضطر لاستخدام السياره بمشكلة العÙشه وهى تؤدى لعدم اتزان السياره اثناء المشى Ùضلا عن تاكل الكاوتش بلاضاÙÙ‡ لعدم اغلاق باب .السياره الخلÙÙ‰ بسبب تل٠الكالون .هل هذا يعقل يا Øضرات
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ahmed from cairo - Egypt wrote:
Subject: Buying a new car - Seat Ibiza or Ford Fiesta (Readers letter)
Dear Sir
I have sent you since a week but received no answer.
I have a problem in choosing a car to buy within a budget of 135000 LE. I was thinking about the seat ibiza 2012 , ford fiesta or any other recommendations.
I really need ur help and going through the mails sent i have found that Renault Fluence is recommended a lot though many people are against the Renault brand.
Please i need a professional advice especially about the ibiza
Editors response:
Dear Ahmed,
we used to recommend the SEAT Ibiza and SEAT Leon a lot during the previous months and years.
Unfortunately a few months ago SEAT Egypt decided to take out the ESP from the Ibiza 2011 and 2012 models
in order to increase their profit margins. Therefore we do not recommend the Ibiza anymore. If your budget allows a SEAT Leon, then go for SEAT Leon as it still has ESP.
As for FORD, we do not recommend any cars from Ford Egypt / Fikry Group as I consider them currently one of the most unprofessional and most customer-unfriendly car companies in Egypt.
As for Renault, yes we have been recommending the Fluence a lot recently and that for many reason. First of all, the Fluence test-car which we tested over quite a long period gave us a positive impression about the car as it is quite comfortable and practical for Egyptian roads. The experience we had with the Fluence turned out to be much better than the experience we had with the old Megane.
So I recommend for you the Renault Megane. Alternatively you could have a look at the new Subaru Impreza or at the Skoda Fabia in case you prefer hatchback cars. Good luck !
Regards,
Editor
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Adham from Giza - Haram wrote:
Subject: Recommendation: Renault Fluence or Skoda Octavia or Toyota Corolla (Readers letter)
من Ùضلك رد علىيا ضرورى انا ناوى ان شاء الله اشترى عربية ÙÙ‰ خلال يومين ÙˆØضرتك كنت نصØتنى بالاوكتاÙيا او الÙلوينس بس ممكن Øضرتك تنصØنىى اكتر اى من العربيتين اÙضل من Øيث الصيانة وقطع الغيار وامان السيارة والتكيي٠والعÙشة ÙˆØضرتك كنت قلت ان الاوكتاÙيا هتتغير ÙÙ‰ نص٠٢٠١٣ مع العلم انى كلمت التوكيل وباغنى ان الموجود هو موديل ٢٠١٣ ومعندهمش علم هيتغير شكلها امتى. ولماذا. استبعد التويوتا كورولا
Editors response:
If the sales-person at Skoda Egypt told you that the Octavia standing in his show-room is a 2013 model, then he is a liar giving you false information! For this information alone you should not buy the Octavia, because if this company is not honest with you even before you buy their car, then they will surely not be honest with you after you buy the car and need to do the service.
Therefore and because the Skoda Octavia shape will change beginning of next year, I suggest you go for the Renault Fluence!
As for the Toyota Corolla and the reputation of Toyota Egypt, I have already explained before why I currently do not recommend Toyota. You can read the reason in my previous posts and responses.
I am sure you will enjoy the Renault Fluence! Good luck!
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Adham from Qiza - Haram wrote:
Subject: Inquiry - Skoda Octavia or Toyota Corolla? نصيحة ومقارنة (Readers letter)
انا اعايز اجيب عربية وبفكر مبين الاسكودا اوكتافيا والتويوتا كورولا ايهما تفضل من حيث العربية والصيانة وقطع الغيار وكنت سامع ان الاوكتافيا فيها مشاكل ومن فضلك الرد للضرورة ولو فى عربية افضل هتكون ايه انا حدودى ١٧٥٠٠٠
Editors response:
I personally would go either for Skoda Octavia, Renault Fluence or VW Jetta. Forget the Toyota Corolla.
Regards, Editor
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Samir Boulos - سمير بول from cairo - egypt wrote:
Subject: Technical problems with my Nissan Sunny - عيب صناعة بالسيارة (Readers letter)
اشتريت سيارة نيسان صنى اتوماتيك و عند صيانة 1000 كيلو ابلغتهم بوجود بعد العيوب بالسيارة و بعد الصيانة و دفع التكاليف قمة باستلام السيارة مع وجود نفس العيوب من خلال مركز مودرن موتورز ابو رواش و عند صيانة ال 20000 الف كيلو ابلغتهم بوجود عيوب فى السيارة مثل ارتفاع معدل استهلاك الوقود بشكل غريب و وجود اصوات بموتور السيارة مع غربلة شديدة بالموتور و عيب فى الكلاكس و عند استلام السيارة طلب منى سدادتكاليف الصيانة و قمة بدفعها و بعد ذلك ابلغة بان السيارة لم يتم عمل اى شىء بها و انها تحتاج الى ضفيرة كهرباء كامله و ان هذا عيب تصنيع ارجو افادتى هل فى مثل هذه الحالة يقوموا باستبدال السيارة ام صيانتها فقط مع العلم انهم سوف يقوموا بفك السيارة بشكل كامل ارجو مساعدتى و شكرا"
Editors response:
Dear Mr. Samir,
we will forward your complaint to Nissan Motors Egypt and will follow up with them.
If you do not hear from them within 3-4 working days, then please feel free to call us during our live radio show on Radio Masr 88.7, every Wednesday from 1-3pm during Ramadan and from 4-7pm after Ramadan.
Regards,
Editor
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Mohamed Abdel Fattah - محم� from giza - egypt wrote:
Subject: Chevrolet Optra 2012 - عايز رايك بامانة (Readers letter)
انا ناوى اشترى اوبترا زيرو 2012 اتوماتيك بمبلغ 103 الف جنيه عايز اعرف رايك فى العربية ؟
مع خاص الشكر
Editors response:
You asked for my honest opinion?
Well, I personally would not buy the 2012 Chevrolet Optra! Do not get blinded by the discounts which Mansour Chevrolet & General Motors Egypt are currrently offering in Egypt.
I would definitely buy a different car within your 103.0000LE budget.
Regards,
Editor
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Hend Soleib from Cairo - Egypt wrote:
Subject: My BMW caught fire! (Readers letter)
Dear Editor,
My name is Hend Soleib. I am a customer of BMW Egypt (Bavarian Auto Group / BAG).
I am really shocked from BMW as one of the reputable auto manufacturers worldwide and I never ever expected that I would face such a horrible accident with my BMW, that should be one of the best when it comes to SAFETY ISSUES.
On Thursday July 12th, 2012, I had a big fire in my BMW 318i (2010 Model VM49882) for unknown reason, while my mother 77 years old was in it.
What happened is that I parked the car on a well-known and famous main street in Cairo and left my mother there waiting for me.
After less than 10 minutes people were screaming that the car is burning. I even have fallen down and crashed my knees and arms while I was running to save my mother, who hardly was able to get out of the car with the assist of the bystanders who were there.
I have immediately contacted BMW Egypt Katamyia branch, who came and dragged the car.
Sir, in addition to the very bad condition my mother and I were in, the unprofessional reaction of the customer care of the Branch Manager ( Eng. Ehab El Dur ) is really unbelievable and not acceptable by any means.
Mr. El Dur couldn't wait to check the car, on the contrary he started immediately to defend and assure that it is not a technical defect without even having a look to it !!!
He also refused to give me a courtesy car until they are done with the diagnoses which is of course is causing me a big loss and huge inconvenience as my life is totally stuck and I cannot even go to work!
Dear Editor, I am really , depressed and disappointed from BMW and do not think that this case should go like this specially that there are many cases in Egypt which had same accidents! However I prefer to wait until I receive your advise .
Your urgent reply will be highly appreciated
Best Regards
Hend Soleib
Editors response:
Dear Hend,
Unfortunately this is not the first such incident we hear about, as we received similar complaints about BMW Egypt and the Bavarian Auto Group in recent weeks and months.
The fact that the customer service manager refused to give you a courtesy is not customer-friendly at all and highly unprofessional.
Unfortunately we have been witnessing some strange ups and downs with many departments at BMW Egypt / Bavarian Auto Group recently, especially after the Muslim brotherhood candidate Mohammed Morsi won the recent presidential elections in Egypt.
In any case, we will forward your complaint to the BMW headquarter in Germany and ask them to follow your case closely and quickly. They should get in touch with you in less than 2 working days. Please update us when they call you or get in touch with you.
Please feel free to call us next week (Wednesday 1-3pm in Ramadan, 4-7pm after Ramadan) during our weekly live radio show on Radio Masr 88.7 to explain to us and our other 7 million listeners how your case has proceeded.
Keep us updated with your case.
Best regards,
Editor
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Ahmed from Cairo - Egypt wrote:
Subject: Inquiry - Mazda 3 / Ford Fiesta (Readers letter)
Dear editor,
I want to buy a new car with a budget that does not exceed 135000.
I had a Mazda 3 2010 which was perfect . I'm looking for another Mazda but I was told , that there ain't any more sold so I though about the ford fiesta since I heard it performed very well in Europe, but I'm not sure about it here.
What is your recommendations for a car in this price range .... And whether ford fiesta is ok or not.
Thank you
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Hassan from Cairo - Egypt wrote:
Subject: VW Passat DSG breakdown (Follow up) (Readers letter)
Dear Mr Sheta,
Regarding my last week's car issue that I posted further below, please allow me to post the following update on my case:
I got a call on Thursday (one day after my complaint here) to collect my car tomorrow (Friday 27th July).
Note that the previous day (Wednesday) I was told by the responsible VW engineer that the Mechatronic part did not yet arrive from Germany & it could take 10 more days.
I was asked to pay 50% of the labor work & nothing on the spare part itself. Apparently that was a mistake & upon asking them to re-check they cancelled the labor fees also so I ended up paying just my regular car service for the 70,000 km mark.
I was not given any paper document whatsoever from VW Egypt to mention what exactly was done/fixed/changed in the car.
I was not given any paper either in 2010 when the whole DSG was changed or in 2011 when the dual clutch was changed.
Actually, I have no idea what the work done was or even if it was a software update or a hardware change - especially that I was not given or shown the old spart part as the case usually is!
All I know now is that the DSG response is different from how it used to be normally before it broke down 3 weeks ago.
The shifting is more jerky now "AS IF" I am driving in "S" mode - especially in the stop/go traffic!
I was approached by VW customer care representative later on the day I collected my car offering to give me a ONE year warrante on the changed part, but when he knew that my 2 years car warrante had already expired, he changed his mind & told me "I cannot officially give you that, but let me see what I can do & get back to you."
As of today (Tuesday 31st July), he did not call back or answer my call last Saturday.
I thought I was automatically entitled to a 2 years warrante on any spart part changed at VW service irrelevant of the car's warrante itself - especially such a major part of the car as the DSG gearbox - which already had 3 major breakdowns since I purchased my car mid 2009.
I especially need such a warrante incase I sell my car to provide it to the next owner to be able to deal with VW Egypt without a lot of headache!
Thank you again,
Hassan Shaarawy
31-July-2012
---------- Start of previous post
Hassan Shaarawy from Cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt - VW Passat DSG Mechatronic (Readers letter)
Dear Mr Mohamed Sheta,
I have a VW Passat model 2009 with 1.4 TSI engine & the famous DSG-7 gearbox. I bought it on 27 May 2009 & registered it 4 days later on 31 May 2009. I have been having problems with my DSG ever since I can remember. Allow me to state the below timeline.
1) On 28 Jan 2010 (8 months old) & 17936 km on the odometer: Car starts normally while the gearbox does not engage any gear forward or reverse to move the car. I towed the car to service & I was told that a new DSG is required & it could take about 1 month. I asked for a replacement car & was told that none was available as they were all with other clients. I put pressure on the management team there & hence my car was fixed & I picked it up after 4 working days on 1 Feb 2010.
2) During Sep 2011 (2 years 3 months old) & 51061 km on the odometer: Car vibrates on low gear when starting from zero. It took me several visits to Abo Rawash service center & they made a few software updates which did not help much. Eventually after 2 months when the vibration greatly increased, they informed me that car requires a new clutch. I was asked to pay for its cost (around 13,000 LE plus labor costs) then they will send VW Germany about my goodwill reimbursement. I refused to pay anything in advance & insisted on getting the green light from Germany before fixing my car. A day or 2 later they called "congratulating" me that Germany accepted a 50% spare part reimbursement while I have to bear the full labor cost (another 2-3,000 LE). Obviously I did not accept that either. If I had a whole new gearbox just 1.5 years earlier, then why would I pay any cent in fixing a part of that gearbox now?! Customer care then said that they will re-send Germany my complete car history file. Allow me to add that I do all my car services ACCURATELY & ON TIME at the official VW service agent of Abo Rawash. I basically do everything at the service, be it mechanical work or paint jobs & that could be easily proved by reviewing my history file with them. Few days later, the customer care representative got back to me that Germany this time accepted 100% spare part reimbursement while the labor on me. I discussed that too with the management team & I ended up paying maybe one third of the labor fees or less (about 600 LE). I accepted that because I wanted to get the job done & collect my car back without any more fuss & lost time.
3) On 12 July 2012 (3 years 1 month old) & 70220 km on the odometer: On the desert highway to Alexandria during the day, suddenly the gearbox display in the dashboard started flashing all numbers from 1-7 & all the letters (P,R,S,D) & car lost power & it came to a halt in the middle of nowhere! I restarted the car but it was like my first incident 2 years ago, no gear engagement & the flashing is continuous (there was no flasing in 2010 incident). I towed the car back to VW Abo Rawash service on that day paying almost 1000 LE (since VW Egypt does not have their own tow truck). At service, their initial diagnosis was that a new Mechatronic unit is required - which according to them would cost about 25,000 LE. How could that happen after changing the whole DSG almost 2 years earlier & changing the dual clutch only 10 months earlier?! I was told it will take about 3 weeks for the car to get fixed. I have no idea why it takes so long. I was told that the Mechatronic specifically is never in stock as it must be ordered from Germany using my specific car VIN number & that takes time. I asked what about my goodwill as I am a regular customer since I bought my car back in 2009. They said not to worry but without giving me any other details! As of today (25 July 2012), I am still getting the same reply. Spare part ordered but not yet received from Germany. When I asked why is it taking so long & is that because it is shipped by sea frieght instead of air cargo, I was specifically told by the customer care agent that the part is not in stock in Germany & that is why it takes time! Very strange to me! So I asked about a replacement car in the mean time. He replied that no car is available now. I will have to wait at least 10 more days for one! I asked about a specific date for the replacement car but I was denied one. I asked about a specific date for fixing car, but also I was not given any.
As a loyal VW Passat owner, I believe I am not treated as I should be. I had 3 major problems with my Passat's DSG. Everytime I have to bargain & argue to receive my basic rights. I am never offered or given a replacement car during the time it takes to fix my car. I have spent on servicing my car during its 3 years life time over 30,000 LE. If I had done my car servicing & paint jobs outside the agent service centers, I would have saved 75% of that amount, but I care for my car & would not mind paying some more to hopefully get a "better" service. I think VW Egypt is not appreciative of me as their loyal client. On the contrary I am being punished for having a VW car. I am now seriously considering to sell my car after fixing it & switching away from any VW model car in Egypt in the future. It is just not worth the hassle. I really appreciate your help on the matter so I do not switch away from such a good car brand - along with my big circle of friends & family.
Thank you,
Hassan Shaarawy
25-July-2012
Editors response:
Dear Hassan,
we will forward your complaint to Volkswagen Egypt today and will ask them to arrange a courtesy car for you today and will also ask them why a repair which usually should not take more than 4-5 working days is taking almost 3-4 weeks.
Please keep us updated with your case and update us if Volkswagen Egypt provided you with a courtesy car or not.
If we see no positive reaction from VW Egypt regarding your complaint then we will forward your complaint to Volkswagen Germany on Friday (27.7.2012).
Please feel free to call us next Wednesday during our live radio show on Radio Masr 88.7, from 1-3pm (Ramadan time)
Kind regards,
Editor
---------- End of previous post
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Yasser Elbehwashy from Cairo - Egypt wrote:
Subject: Sunny 2013 (Readers letter)
Dear Mr Sheta,
Did you test Nissan Sunny 2013, and if yes what about it?
Thanks.
Editors response:
Dear Mr. Yasser,
unfortunately Nissan Motors Egypt was not able to provide us with a test-car yet. So we can't tell you yet if it is good or not.
If you can wait a little bit, then please wait until we test the 2013 Sunny. If you can't wait then I suggest you consider models from other competitors such as the KIA Rio, the Renault Logan, the KIA Cerato, the Hyundai Accent RB or the Renault Fluence.
Regards,
Editor
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Ahmed Medhat from Cairo - Egypt wrote:
Subject: Advice on New Car (Readers letter)
Dear All,
I am so confused about the choice of what car to buy.
I am looking for a reliable, durable and stable car that literally sips petrol as I drive around 200km per day (of which 130km highway).
My budget is EGP 150,000. And I was looking forward to buying a used 2011/2012 Golf. Yet after reading the reviews I was shocked and dissapointed.
I thoughout of the new Renault Megane but i previously owned the 2005 catastrophic car!
I also considered the Skoda Octavia yet I think its too old for my age (i am 26).
Please help me out and tell me your opinion about the Seat Leon and its reliability, and is it a DSG or a normal automatic gearbox?
Thanks in advance.
Editors response:
The Seat Leon is surely a very good car. We did not receive too many complaints about Seat or its DSG transmission. One of the reasons is probably the low sales numbers of SEAT in Egypt in general.
The Skoda Octavia is also a good car. The new Jetta and Golf 6 (and Golf 7 starting from September 2012) are also very good and even have ESP.
The current Renault Fluence is much better than the old 2005 Megane. We just conducted a long test-drive with the Fluence and our impression was quite positive. I suggest you ask for a test-drive with the Fluence.
Regards,
Editor
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Noha Rabie from Cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt (Readers letter)
Dear Mr. Sheta,
I have sent you earlier about Jetta Car, I just want to clarify one important thing that I am not sending my complaint for asking for courtesy car as I don't need it and it could be saved to someone else who need it, but I am sending this letter to let other people be aware of problems about this car, and know if Volkswagen Germany are aware about the problems that we are facing with Volkswagen Egypt or not.
Thank you,
Noha Rabie
Editors response:
Dear Noha,
yes, Volkswagen Germany is aware of the DSG problem in Egypt and many actions have been taken in this regard.
Volkswagen Egypt has been improving slightly in dealing and solving customer's problems, but as we can see from your problem there is still room for improvement.
Regards,
Editor
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Noha Rabie from Cairo - Egypt wrote:
Subject: Complaint about Volkswagen Egypt (Readers letter)
Dear Mr. Sheta,
I have known recently about your website, and would like to thank you for what you offering through it,
I have a VW Jetta model 2011 with DSG gearbox, which I notice through reading the readers' letters that I am not the only one who is complaining about!!!!
Recently, I was facing the problem that the gearbox engages from 1st to 3rd to 5th and 7th gear and when I went to the service center, I was told that a new DSG is required, and as the car is still under the warranty period, they would cover having the expenses of having this new gearbox and I was told that it would two weeks for change without having a replacement car, and when I was asked the responsible engineer about it after 10 days, he told me not to ask about it before another week, so I have to pass almost a month without a replacement car…
Also, I knew through your website that is there was a recall for this car model, and it was my first time to know about it!!!!!
I really feel sorry for buying this car and do not advice anyone to have it, I don't know how a big name like VW in the car's industry are risking their brand name in Egypt like this with providing the Egyptian market with these models with such defaults…my brother has buying early this year a VW Passat model and I am really afraid that he would face these problems too…
Would highly appreciate your feedback,
Thank you,
Noha Rabie
Editors response:
Dear Noha,
there had been indeed several DSG-recalls for the various models from the Volkswagen Group, including 13 different models from Volkswagen, Audi, Skoda and SEAT.
Usually the repair or exchange of the DSG-transmission should not take more than 4-5 working days.
We will send you complaint to Volkswagen Egypt and I am sure that they will get in touch with you shortly.
Kindly keep us updated with your case.
Regards,
Editor
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Hassan Shaarawy from Cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt - VW Passat DSG Mechatronic (Readers letter)
Dear Mr Mohamed Sheta,
I have a VW Passat model 2009 with 1.4 TSI engine & the famous DSG-7 gearbox. I bought it on 27 May 2009 & registered it 4 days later on 31 May 2009. I have been having problems with my DSG ever since I can remember. Allow me to state the below timeline.
1) On 28 Jan 2010 (8 months old) & 17936 km on the odometer: Car starts normally while the gearbox does not engage any gear forward or reverse to move the car. I towed the car to service & I was told that a new DSG is required & it could take about 1 month. I asked for a replacement car & was told that none was available as they were all with other clients. I put pressure on the management team there & hence my car was fixed & I picked it up after 4 working days on 1 Feb 2010.
2) During Sep 2011 (2 years 3 months old) & 51061 km on the odometer: Car vibrates on low gear when starting from zero. It took me several visits to Abo Rawash service center & they made a few software updates which did not help much. Eventually after 2 months when the vibration greatly increased, they informed me that car requires a new clutch. I was asked to pay for its cost (around 13,000 LE plus labor costs) then they will send VW Germany about my goodwill reimbursement. I refused to pay anything in advance & insisted on getting the green light from Germany before fixing my car. A day or 2 later they called "congratulating" me that Germany accepted a 50% spare part reimbursement while I have to bear the full labor cost (another 2-3,000 LE). Obviously I did not accept that either. If I had a whole new gearbox just 1.5 years earlier, then why would I pay any cent in fixing a part of that gearbox now?! Customer care then said that they will re-send Germany my complete car history file. Allow me to add that I do all my car services ACCURATELY & ON TIME at the official VW service agent of Abo Rawash. I basically do everything at the service, be it mechanical work or paint jobs & that could be easily proved by reviewing my history file with them. Few days later, the customer care representative got back to me that Germany this time accepted 100% spare part reimbursement while the labor on me. I discussed that too with the management team & I ended up paying maybe one third of the labor fees or less (about 600 LE). I accepted that because I wanted to get the job done & collect my car back without any more fuss & lost time.
3) On 12 July 2012 (3 years 1 month old) & 70220 km on the odometer: On the desert highway to Alexandria during the day, suddenly the gearbox display in the dashboard started flashing all numbers from 1-7 & all the letters (P,R,S,D) & car lost power & it came to a halt in the middle of nowhere! I restarted the car but it was like my first incident 2 years ago, no gear engagement & the flashing is continuous (there was no flasing in 2010 incident). I towed the car back to VW Abo Rawash service on that day paying almost 1000 LE (since VW Egypt does not have their own tow truck). At service, their initial diagnosis was that a new Mechatronic unit is required - which according to them would cost about 25,000 LE. How could that happen after changing the whole DSG almost 2 years earlier & changing the dual clutch only 10 months earlier?! I was told it will take about 3 weeks for the car to get fixed. I have no idea why it takes so long. I was told that the Mechatronic specifically is never in stock as it must be ordered from Germany using my specific car VIN number & that takes time. I asked what about my goodwill as I am a regular customer since I bought my car back in 2009. They said not to worry but without giving me any other details! As of today (25 July 2012), I am still getting the same reply. Spare part ordered but not yet received from Germany. When I asked why is it taking so long & is that because it is shipped by sea frieght instead of air cargo, I was specifically told by the customer care agent that the part is not in stock in Germany & that is why it takes time! Very strange to me! So I asked about a replacement car in the mean time. He replied that no car is available now. I will have to wait at least 10 more days for one! I asked about a specific date for the replacement car but I was denied one. I asked about a specific date for fixing car, but also I was not given any.
As a loyal VW Passat owner, I believe I am not treated as I should be. I had 3 major problems with my Passat's DSG. Everytime I have to bargain & argue to receive my basic rights. I am never offered or given a replacement car during the time it takes to fix my car. I have spent on servicing my car during its 3 years life time over 30,000 LE. If I had done my car servicing & paint jobs outside the agent service centers, I would have saved 75% of that amount, but I care for my car & would not mind paying some more to hopefully get a "better" service. I think VW Egypt is not appreciative of me as their loyal client. On the contrary I am being punished for having a VW car. I am now seriously considering to sell my car after fixing it & switching away from any VW model car in Egypt in the future. It is just not worth the hassle. I really appreciate your help on the matter so I do not switch away from such a good car brand - along with my big circle of friends & family.
Thank you,
Hassan Shaarawy
25-July-2012
Editors response:
Dear Hassan,
we will forward your complaint to Volkswagen Egypt today and will ask them to arrange a courtesy car for you today and will also ask them why a repair which usually should not take more than 4-5 working days is taking almost 3-4 weeks.
Please keep us updated with your case and update us if Volkswagen Egypt provided you with a courtesy car or not.
If we see no positive reaction from VW Egypt regarding your complaint then we will forward your complaint to Volkswagen Germany on Friday (27.7.2012).
Please feel free to call us next Wednesday during our live radio show on Radio Masr 88.7, from 1-3pm (Ramadan time)
Kind regards,
Editor
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Yasser EL-behwashy from Cairo - Egypt wrote:
Subject: Chevrolet Sonic / Renault Fluence / KIA / Hyundai (Readers letter)
Dear Mr Mohamed Sheta
what about Chevrolet Sonic?
by the way kia , renault & Hyundai didn't contact me.
Thanks
Best wishes
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Mamdouh Hanna from Cairo - Egypt wrote:
Subject: Toyota Corolla in Egypt (Readers letter)
Dear Mohamed Sheta,
In one of your replies to a reader you advised him to Forget the Corolla and do not even consider it. I was wondering what are the problems with this car and why do you have this negative opinion about it?
I take this opportunity to thank you for your valuable and informative web site and wish you and your loved ones a blessed Ramadan
Editors response:
Dear Mahmoud,
Thanks for your message and Happy Ramadan to you too.
We have received several complaints about Toyota Egypt recently and also noticed that Toyota Egypt has been broadcasting and using many misleading messages and media campaigns recently.
In addition to that, Toyota Egypt apparently needs to hide a few things from the professional and independent
motoring media, that is why they have not been able or willing to provide us with imported (such as the Corolla) or locally-assembled (such as the Toyota Fortuner) test-cars, while concentrating mainly on paid advertorials in the local newspapers and magazines for 'reviews' and so-called 'test-drives'.
A car company which needs to pay for advertorials in order to get 'positive' publicity and coverage for their cars, surely has a problems with its cars.
Those are the main reasons why we do not recommend Toyota cars and also do not recommend dealing or buying cars from Toyota Egypt until the management improves or gets replaced.
Best regards,
Editor
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Sherif Helmy from Cairo - Egypt wrote:
Subject: Mitsubishi Lancer EX 2012 (Readers letter)
Dear Mr. Editor,
Just in case that you missed my question, please consider it as a gentle reminder.
Mitsubishi dealer - modern motors has recently announced EGP 15,000 discount on it's EX Lancer models 2012. The car has a new MIVEC 1.6 liter engine and they claim that the suspension has been enhanced. I hear that this model use to have lot of problems with the injection and carbrator.
My question is this a good car to buy or does it still have some technical problems. What do you rcommend?
Thanks,
Editors response:
Dear Sherif,
the Mitsubishi Lancer is a good car with a relatively good resale value.
I assume you mean 'Diamond Motors', not Modern Motors.
Fortunately we have not received any reader's letters or complaints regarding injection problems from the 2012 Mitsubishi Lance model yet.
I have not heard about any changes or enhancements for the 1.6 litre Mivec engine of the suspension, so I assume this is just a typical 'Egyptian' way of 'advertising' a new price-reduction.
The 2012 Lancer deal is surely an interesting bargain, but I suggest you also have a look at the new Subura Impreza and the Renault Fluence.
Regards,
Editor
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Rania Saied from cairo - egypt wrote:
Subject: Complaint General Motors Egypt - Mansour Chevrolet / شكوى من توكيل شيفورليه (Go to article)
ارجو مساعدتى فى ايجاد حل لمشكلتى
موديل السيارة : شيفورليه اوبترا 2011
رقم الشاسية : 65461
رقم الماتور: 7963871
رقم الرخصة : ه ب ي 823
تاريخ الشراء: 30/5/2011
الشكوى:
عدم الموافقه على اصلاح العيوب الناتجة عن سوء الصيانة وعيوب الصناعة
اولا من اول يوم قمت بشراء العربية وعند صيانة ال5000 ذهبت التوكيل فرع مدينة نصر رابعة العدوية وقمت بالابلاغ عن عدم اتزان الدركسيون وبالفعل الدركسيون كان معووج ناحية الشمال من يوم شرائي للعربية والشكوة الثانية كانت رائحة التكييف قاموا بتغيير فلتر هواء وقالو بخصوص الدركسيون انهم لا يملكوا الجهاز الخاص باعدال طارة الدركسيون ويجب الزهاب الى فرع الهرم وقال لي المهندس دية حاجة بسيطة ممكن تقومى باصلاحها فى اى مكان بالخارج سوف يقوم المكان بفك الطارة وربط المسمار الخاص بها
وقام بتغيير زيت وفلتر زيت وماء المبرد وقمت بدفع التكاليف الخاصة بالصيانة
ولم تنتهى عندى مشكله التكييف حتى الان وارئحه كريهة جدا وعند صيانة 15000 قمت بالذهاب للتوكيل وبلغت انا المشاكل فى المرة الاولى لم تنتهى ولم يقوم احد بالرد عليا بضمير وابلاغى بالعيوب الموجوة فى العربية وقمت لثانى مرة بدفع المبلغ المطلوب منى دون الاهتمام براحة العميل والاهتمام فقط بكيفية الحصول على اكبر قدر من المال
ويوم الثلاثاء قمت بالاتصال بخدمة العملاء وحجز صيانة يوم الخميس19/7/2012
وطلبت تغير التوكيل والذهاب لفرع المطار ياسين وبالفعل قمت بالذهاب والابلاغ عن رائحة التكييف للمرة الثالثة وعن سماع صوت دبدبة فى مقدمة العربية
وكان الرد عليا بخصوص التكييف محتاج تغيير فلتر وشرحت للمهندس اننى قمت بتغيرة قبل ذالك والمشكلة قائمة وعلية التحقق من اساس المشكلة كان الرد الفلتر هو المشكلة فقررت تغيير الفلتر
وبعد ذلك الساعة الثالثة عصرا يبلغونى بان العربية انتهت من الصيانة وممكن استلامها ودفع مبلغ 427 جنية وسالت عن مشكلة صوت الدبدة القادم من الامام كان الرد لم يستدل علي الشكوى والعربية سليمه
فقام اخى ( مهندس سيارات) طلب النزول الى الورشة لاثبات لهم عدم الامانة فى صيانة العربية فقاموا بالرفض
وعند الاسرار قاموا بانزاله و اتضح ان مشكلة صوت الدبدبة سببة المساعدين وبسبب اهمال التوكيل ادى الى ضرورة تغيير البطاحة
وعند السوال على تغيير هذة العيوب قاموا بابلاغنا انهم خارج التوكيل
خارج التوكيل ازاى وانا العربية ماشية فقط 21000 ومواظبة على الصيانة وبسبب اهمال مهندسين الصيانة وعدم ابلاغى باعطال العربية حتى الانتهاء من فترة الضمان
انا امتلك الورق الخاص بالتوكيل مكتوب علية انة لا يوجد عيوب فى السيارة
رفضوا تقديم نسخة لى من الورق فقمت بتصويرة
ارجو الرد عليا فى اسرع وقت
Editors response:
Dear Rania,
we will forward your complaint to General Motors Egypt / Mansour Chevrolet, and I expect that GME will get in touch with you very soon.
Please keep us updated with your case through our website or our radio show next Wednesday (1pm-3pm / ramadan time) on Radio Masr 88.7 !
Regards, Editor
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Rania Saied from cairo - egypt wrote:
Subject: Complaint - General Motors Egypt / Mansour Chevrolet Service Center (Readers letter)
ارجو اÙادتى بØÙ„ لمشكلتى مع توكيل شيÙورلية وكيÙية الØصول على Øقوقى مشكلتى هى
سوء المعاملة ÙÙ‰ التوكيل والاهمال الشديد وعدم الاهتمام بالعميل واخÙاء Øقيقة عيوب العربية Øتى لا تثبت عيوب الصناعة Øتى انتهاء مدة الضمان
اولا من اول يوم قمت بشراء العربية وعند صيانة ال5000 ذهبت التوكيل Ùرع مدينة نصر رابعة العدوية وقمت بالابلاغ عن عدم اتزان الدركسيون وبالÙعل الدركسيون كان معووج ناØية الشمال من يوم شرائي للعربية والشكوة الثانية كانت رائØØ© التكيي٠قاموا بتغيير Ùلتر هواء وقالو بخصوص الدركسيون انهم لا يملكوا الجهاز الخاص باعدال طارة الدركسيون ويجب الزهاب الى Ùرع الهرم وقال لي المهندس دية Øاجة بسيطة ممكن تقومى باصلاØها ÙÙ‰ اى مكان بالخارج سو٠يقوم المكان بÙÙƒ الطارة وربط المسمار الخاص بها
وقام بتغيير زيت ÙˆÙلتر زيت وماء المبرد وقمت بدÙع التكالي٠الخاصة بالصيانة
ولم تنتهى عندى مشكله التكيي٠Øتى الان وارئØÙ‡ كريهة جدا وعند صيانة 15000 قمت بالذهاب للتوكيل وبلغت انا المشاكل ÙÙ‰ المرة الاولى لم تنتهى ولم يقوم اØد بالرد عليا بضمير وابلاغى بالعيوب الموجوة ÙÙ‰ العربية وقمت لثانى مرة بدÙع المبلغ المطلوب منى دون الاهتمام براØØ© العميل والاهتمام Ùقط بكيÙية الØصول على اكبر قدر من المال
ويوم الثلاثاء قمت بالاتصال بخدمة العملاء ÙˆØجز صيانة يوم الخميس19/7/2012
وطلبت تغير التوكيل والذهاب Ù„Ùرع المطار ياسين وبالÙعل قمت بالذهاب والابلاغ عن رائØØ© التكيي٠للمرة الثالثة وعن سماع صوت دبدبة ÙÙ‰ مقدمة العربية
وكان الرد عليا بخصوص التكيي٠مØتاج تغيير Ùلتر وشرØت للمهندس اننى قمت بتغيرة قبل ذالك والمشكلة قائمة وعلية التØقق من اساس المشكلة كان الرد الÙلتر هو المشكلة Ùقررت تغيير الÙلتر
وبعد ذلك الساعة الثالثة عصرا يبلغونى بان العربية انتهت من الصيانة وممكن استلامها ودÙع مبلغ 427 جنية وسالت عن مشكلة صوت الدبدة القادم من الامام كان الرد لم يستدل علي الشكوى والعربية سليمه
Ùقام اخى ( مهندس سيارات) طلب النزول الى الورشة لاثبات لهم عدم الامانة ÙÙ‰ صيانة العربية Ùقاموا بالرÙض
وعند الاسرار قاموا بانزاله Ùˆ Ø§ØªØ¶Ø Ø§Ù† مشكلة صوت الدبدبة سببة المساعدين وبسبب اهمال التوكيل ادى الى ضرورة تغيير البطاØØ©
بالاضاÙØ© ÙÙ‰ وجود عيب ÙÙ‰ علبة الدركسيون وايضا الÙرامل
كل ذلك وقد ابلغونا ان العربية سليمة ولا يوجد بيها اى شىء
وعند السوال على تغيير هذة العيوب قاموا بابلاغنا انهم خارج التوكيل
وتكلÙØ© اصلاØها اكثر من 2000 جنية
خارج التوكيل ازاى وانا العربية ماشية Ùقط 21000 ومواظبة على الصيانة وبسبب اهمال مهندسين الصيانة وعدم ابلاغى باعطال العربية Øتى الانتهاء من Ùترة الضمان
انا امتلك الورق الي كتبين علية ان العربية لا يوجد بيها عيوب
كانوا رÙضيين تسليمى نسخة من الورق Ùقمت بتصوير جميع الورق قبل خروجى من التوكيل
ارجو الرد عليا سريعا وكيÙية التعامل مع التوكيل
* * * * * * * * * * * * * * * * * * *
Yasser Helmy from 6th of october - Egypt wrote:
Subject: ford focus trend plus new category vs skoda octavia fantazia basic (Readers letter)
Dear mohamed
I need your experienced comment about which more better as regard safety and performance; ford focus trend plus 2nd category 2012 vs skoda octavia 2013 basic.
thank you
Editors response:
Dear Yasser,
I personally would surely go for the Skoda Octavia or for the Volkswagen Jetta.
Regards,
Editor
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Yasser EL Behwashy from Cairo - Egypt wrote:
Subject: Car inquiry - Renault Fluence / KIA Cerato / KIA Soul / Hyundai Elantra (Readers letter)
أستاذ Ù…Øمد شتا
بعد التØية
أبØØ« عن سيارة Ùˆ أقارن Øاليا بين كيا سيراتو Ùˆ كيا سول Ùˆ رينو Ùلونس Ùˆ هيونداي إلنترا .... Ùˆ أرغب ÙÙ‰ عمل تجربة قيادة لاختيار السيارة المناسبة
خالص الشكر و التقدير
Editors response:
Dear Mr. Yasser,
we have just finished an extensive test-drive with the Renault Fluence, which proved to be a very comfortable and convenient ride for the low-quality Egyptian roads. In addition to that the Fluence is available with some very nice and practial options such as key-less entry as well as parking sensors and sun-roof. The overall impression was very positive.
We are currently testing the KIA Cerato, and will be testing the KIA Soul in 3 or 4 weeks.
We will also ask Hyundai Egypt to send us an Elantra test-car as we test-drove the Elantra only on Korean roads and not on Egyptian roads so far.
After we finish all test-drives, we will publish a review and evaluation of all the four models you asked about here on autoarabia.org and on our Auto Arabia Facebook group.
In the meantime I suggest that you request a demo-drive at the Renault, KIA and Hyundai dealership in Cairo. I know for sure that Renault and KIA offer demo-drives for potential customers without any problems. I hope that Hyundai will be able to offer you a demo-drive soon as well.
Please keep us updated with your impression about those three companies (Renault, KIA, Hyundai) after they get in touch with you.
Best regards,
Editor
* * * * * * * * * * * * * * * * * * *
Sherif Helmy from Cairo - Egypt wrote:
Subject: Inquiry Mitsubishi Lancer (Readers letter)
Dear Mohamed Sheta,
Mitsubishi dealer - modern motors has recently announced 15000 egp discount on it's EX Lancer models 2012. The car has a new MIVEC 1.6 liter engine and they claim that the suspension has been enhanced. I think that it is too good to be true.
I appreciate your professional feedback on this car. And what would be the best choice for a car in the same range.
* * * * * * * * * * * * * * * * * * *
Mona Baher from Cairo - Egypt wrote:
Subject: Items stolen from car at service center / Complaint to BMW Egypt - Bavarian Auto Group (Readers letter)
Mr. Mohamed, i'm an owner of BMW 316i , i bought it in July 2011, i go to Katameia service center because it's near Nasr City - where i live- , i have a problem with this service center which is i went twice to it since i bought my car and after the 2 visits i discovered that they stealed things from my car.
my first visit was in Sept 2011 and i was going to let them check why the voice of the motor is a little bit high and they told me its normal and then while i recieve my car from security man,i made a quick check from inside i discovered that a group of coins which i usually keep for parking purposes disappeared, i reported it to the manager in charge right away and he asked all the technicians and securitymen and of course with no result,they all denied they saw anything.
my second visit was yesterday it was for 10,000 km service , and i was in a hurry and took my car and went to work at 12 pm and this time i collected all my personal belongings in the morning and put in a bag in the car bag , that is why i remember quite well what is missing, when i was leaving work at 5pm , i decided to unpack the bag and get all thing out of it, i discovered the flash memory (in a shape of green bracelet) and the fire extinguisher are missing. at that time i got crazy and called right away the service engineer who was responsible for my car and he told me to give him 5 minutes and he'll investigate and call me back and afterward he called and of course with no result because every one he asked denied as usual.
Mr. Mohamed inspite of the stolen things i consider simple stolen items but the concept of stealing in a worth trusted service center for a big and well known brand like BMW is quite a disaster , i am very angry and i don't know what to do or how to report it to katamia service manager, i don't know his email address , i thought to mail my problem to the head office in Germany, it's something related to the reputition of BMW.
by the way when arriving at the center in the morning and when the security man took the car and told me to stay in the reception and he'll get me the report of the car reciept to sign, he didn't tell me to take my personal belongings with me before it enters the service section.
Mr. Mohamed i'm very angry and i don't know what to do, i'll be waiting for ur advise.
N.P:i had 2 fire extinguishers, one belongs to my old car and the other was purchased recently during my first licence of BMW car and both were in the car bag yesterday. most probably the one stole it thought it might not be recognized because they were 2.
thanks and best regards
Mona Baher
Editors response:
Dear Mona,
we will forward your complaint to BMW Egypt / Bavarian Auto in Egypt.
Kindly keep us updated with your case and the results of your complaint.
Regards,
Editor
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Ismail Ahmed from Cairo - Egypt wrote:
Subject: Hyundai Ghabour (Readers letter)
Dear Sirs,
can somebody advice to whom i may complain the worst service you can receive at Hyundai Ghabour Abu Rawash body center?
i need direct mail address to Hyundai Korea, as i knocked all doors at Hyundai Ghabour but nobody help or assist me to get my rights.
please help if you have any contact person or mail address, send the info to my mail address.
Editors response:
Dear Isamil,
I am sure you can understand that we do not send out the personal addresses of our contact-persons at the automotive headquarters.
Nevertheless, please feel free to send us your complaint and we will be more than glad to assist you and send your complaint to the decision-makers at Hyundai Egypt Ghabbour as well as to the Hyundai HMC headquarters in Korea.
Please also feel free to call us during our weekly radio show on Radio Masr 88.7 every Wednesday from 4-7pm.
Kind regards,
Editor
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Hazem from Cairo - Egypt wrote:
Subject: Skoda Octavia - new shape in 2013? (Readers letter)
Dear Gents,
At first thank you for your great website.
I am planning to buy skoda octavia 2013 or 2012.
At first I have asked about the new shape but no one is able to help on that even when I called the main agent phone line…they do not know when the model shap will be changed. So, if you please, do you have any idea about the date in which the skoda octavia shape will –mostly- be changed ? It looks to me 2014. As 2013 model looks the same…do you agree with me ?
Also, do you have any info about the difference bewteen 2012 & 2013 models?
Is it a bad idea to buy a car which its shape is about to be changed in 1 or 2 years ?... but on the other hand I hear a lot about the good re-sell price of the Octavia in the market...Any advice ?
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osama wahba from cairo - Egypt wrote:
Subject: Car recommendation - 150.000 LE Budget - Daihatsu Terios / Renault Fluence (Readers letter)
I'm going to buy a new car in the range of 140,000- 150,000 LE.
I need your advice for the best car in this range. I'm thinking of Daihatsu Terios.
So based on your experience, I need from you some informations about this car (spare parts prices, agent in Egypt, performance, stability,resale, etc.). I would also like to know your opinion on the advantages and disadvantages about this car.
Awaiting your response as soon as possible.
Many deep thanks.
Editors response:
Dear Osama,
Although Daihatsu Egypt has a big service center in Abu Rawasch area, the Daihatsu Terios is not a very stable car and does not have a proper resale value.
In the same price range you have many other cars and interesting alternatives, such as the Renault Duster or the Renault Fluence which we are currently testing and so far is performing well.
The Renault Egypt service and customer care has improved significantly over the past few years and is currently offering one of the best customer care services on Egypt.
Kind regards,
Editor
* * * * * * * * * * * * * * * * * * *
Reham from Cairo - Egypt wrote:
Subject: Thank-You letter / my previous Hyundai-Ghabbour complaint (Readers letter)
Dear Mr. Sheta!
Good day.
I just wanted to thank you for your assistance as I've sent a complaint last week regarding my Hyundai Elantra 2012 steering wheel rack that was in need for a replacement.
Kindly note that I received a call from Ghabour Abu-Rawash service center last Wednesday and I approached the Center on Thursday.
They changed the wheel rack and I've really met a special treatment at the Abu Rawash-Ghabbour Service Center that is also totally thankful cause the whole maintenance time was less than a couple of hours.
Again, a Deeply Thank You sir for the great hand of help you give and Thanks a lot to Ghabbour for the prompt action.
Editors response:
Dear Reham,
thanks for your kind email. I am glad we were able to help you and i am also glad that Hyundai Egypt / Ghabbour took prompt and good care of your problem.
Best regards,
Editor
* * * * * * * * * * * * * * * * * * *
Osama Rizk from Cairo - Egypt wrote:
Subject: Recommendation - Skoda Octavia? Renault Fluence? Toyota Corolla? (Readers letter)
Dear Sir
I'm planning to buy a new car soon, I 'm confused in selection could you help me by comparison between skoda fantasia , Fluence and toyota corrola
what you think is more better between all of these ones
also about Skoda yeti , is there automatic model of it in Egyptian market
Your advice is highly appreciated
Osama
Editors response:
Dear Osama,
both the Skoda Octavia and the Renault Fluence are good cars.
The all-new 2013 Skoda Octavia (A6) will probably be launched in Egypt around mid of 2013 in Egypt.
The Skoda Yeti is a very good car, but unfortunately only available with manual transmission in Egypt.
Forget the Corolla and do not even consider it. If you can wait till mid of next year for the all-new 2013 Octavia (A6) then this is fine.
If you can't wait, then definitely go for the Renault Fluence.
Regards,
Editor
* * * * * * * * * * * * * * * * * * *
Mohamed Hassan from Cairo - Egypt wrote:
Subject: Comparison between Citroen C5 and Peugeot 508 (Readers letter)
Dear Sir,
I'm willing to change my car, and I'm confused in choosing between the new C5 (Citroen) and 508 (Peugeot) in terms of performance, , maintenance quality, and overall performance. i think both of them are in the same price range, in your opinion which one is better?
Your opinion is very important to me.
Regards
Editors response:
Dear Mohamed,
Unfortunately we did not test-drive the Peugeot 508 on Egyptian roads yet, and my test-drive with the Citroen C5 was extremely short which does not enable me to to give you a comprehensive review.
In this price-range I would probably pick up a German brand.
But if you insists in chosing between the Citroen C5 and the Peugeot 508 then I would probably go for the 508.
Regards, Editor
* * * * * * * * * * * * * * * * * * *
Adel Boutros from Cairo - Egypt wrote:
Subject: Recommendation - Kia Carens or other hatchback (Readers letter)
I am planning to by Kia Carens for my wife as it is Hachback and family Car. We have a budget about 125.000 Egp
Please support me by giving me your advice about it as I heard it is starting up with difficulty?
And what other options do I have for hatchback cars within the same budget ?
Thanks
* * * * * * * * * * * * * * * * * * *
Reham Hosny from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt - Ghabbour / bad service center - Abu Rawash (Readers letter)
Dear Editor,
I've bought on last August Hyundai new Elantra 2012 that has moved up till now only 15000KM.
But the car steering wheel rack is In poor condition that makes noisy sounds & also the driving wheel moves in my hands when car speed is 20 KM/H.
I took the whole issue to Ghabour Hyundai service center Abu Rawash & they promised to change the car steering wheel rack more than 40 days ago , but till today I called all of Mr. Talaat (center manager) & Eng. Mostafa & Eng. Nabil who always say next week the needed spare part will be available with no progress till date!
How come that car moved 15000 KM only & steering wheel rack is totally out of order.
I do appreciate your kind assist to help finalize this issue ..
Thanks a lot,
Reham
Editors response:
Dear Reham,
we will forward your complaint to Ghabbour / Hyundai Egypt today. Please keep us updated with your case during the next week.
Regards,
Editor
* * * * * * * * * * * * * * * * * * *
Hoda Mahmoud from Giza - Egypt wrote:
Subject: 2012 Nissan Sunny - Buying new car (Readers letter)
I need advice, I am willing to buy a new Nissan Sunny, but I don't know which is better the new shape with its new specs or the old shape.
Editors response:
Dear Hoda,
I had a look at the new Nissan Sunny and sat inside it, but unfortunately Nissan Egypt was not able to organize a test-drive outside the premises of the factory.
Some so-called 'journalists' and other advertising representatives accepted driving the new Nissan Sunny inside the factory parking for around 200-300 meters, and then published it as a 'test-drive'.
Some even didnt drive it, only posed next to it and still published a fantasy 'test-drive'.
As soon as I test-drive the new 2012 Nissan Sunny, we will publish a 'real' evaluation and review about it.
Until then I recommend you postpone your purchase decision or have a look at one of the other competitors like Renault or KIA for example, as you will find test-drive and demo-cars available at their show-rooms.
Regards,
Editor
* * * * * * * * * * * * * * * * * * *
Bassel Mostafa Dahy from Cairo - Egypt wrote:
Subject: A catastrophe from Nissan Motors (Readers letter)
Dear Sir,
I have a huge complain against Nissan Motors.
I am a Nissan client since 2005. I bought 3 cars from Nissan in Dubai and in Egypt.
I bought a Nissan sunny 2011 in Egypt and i had some problems with the car. Let me focus on the major problem.
When i bought this car, it was working fine and i did my maintenance properly, but, before 10,000 km maintenance, i felt something wrong with the brakes.
I told the company about it in the maintenance and they said they will fix it. After that, i still didn't feel the ABS breaks are fine. I told myself, I will tell them again in the 20,000 km maintenance.
Before the 16,000km, i was driving the car on 6th of october bridge and suddenly the cars stopped. Normally in this situation, we hit brakes hard. I did BUT THE BRAKES DIDNT WORK. If i had normal brakes, it would have worked, I have an ABS, so, it should be braking better than normal brakes.
IT DIDNT WORK AT ALL and the car didn't stop. The car stopped when i hit the car in front of me.
I went to Nissan where I make my maintenance. I explained the problem and they refused to fix the car for me. As u can see, it is a new car. Such problem shouldn't exist.
I went myself to the MAIN OFFICE of Nissan in 6th of October City to meet the Japanese manager and it ended up that i met another 2 Egyptian guys working there.
I completely forgot their position, but, i guess they are high position. He promised that he will check my problem and he will call me on Thursday or Saturday of last week.
They didn't call me till now. I tried to call the maintenance branch here in Maadi, and they told me we will see and call u back. Also, they didn't and when i try to call them back, they don't answer my call. I started to get worried about my car.
It is there for more than 2 weeks now. No one is helping me. I knew that no one from the main office went to the maintenance at all, and no one checked my car and no one is helping me.
I am sending u this message because I heard u before on Radio Masr 88.7 and that you are receiving a lot of complains and doing a lot of big actions.
Please Sir, I need some help here. What should I do?!!
Thanks a lot for reading my message.
Editors response:
Dear Mr. Bassel,
we will forward your complaint to Nissan Motors Egypt and ask them to solve your problem. Please keep us updated with your case and get back in touch with us after one week.
Kind regards,
Editor
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Hesham Fahmy from Giza - Egypt wrote:
Subject: Jetta gearbox oil (Readers letter)
Dear Mr. Sheta,
I have a quick question for you. I have a Volkswagen Jetta here in Cairo and drove almost 120,000 km. I was informed that I must replace the oil of the gearbox, although to the best of my knowledge, the gearbox is not a serviceable part. Moreover, the agency does not change the gearbox oil in the regular maintenance schedule. What do you think?
Hesham
Editors response:
Dear Hesham,
we will forward your inquiry to Volkswagen Egypt and Volkswagen Germany and get you an official answer from them.
Kind regards,
Editor
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ESSAM GHONAIM from Cairo - Egypt wrote:
Subject: Hyundai Accent 2007 power steering (Readers letter)
Is there any problems concerning the accent 2007 electric poser steering? and if so can I changes into a hydraulic variety? and for how much? Thanks a lot.
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Hatem Hamed from Cairo - Egypt wrote:
Subject: Elantra 2012 Power steering (Readers letter)
Dear Mr. Sheta,
I’m writing to you again regarding the problem with the power steering since May 30th, I have no progress on the status of the repair of my car, I managed to get some insider help – a friend of mine knows someone in Ghabour- helped me and offered me the possibility to rent a car and charge the cost to Ghabour account until the fix the car as they failed to deliver the car by 15th June as promised earlier. The car should be finished by the end of this week.
From your experience what are the possibilities of having Ghabour replace the car with new one instead of fixing it? Have they done that before for any customer? And if they did, under which circumstances and for what kind of problems? What do I need to do if I want to walk that road & will it succeed? Will consumer protection help?Do you know if I’m the only one with this problem or there are other people?
Sorry for asking too many questions & it will be great if we could have a phone conversation.
Awaiting your feedback
Regards
Hatem
Editors response:
Dear Hatem,
we will forward your complaint to Hyundai Egypt / Ghabbour. They should get in touch with you shortly. Please keep us updated with your case and get back in touch with us next week to inform us about the progress of your case.
Kind regards,
Editor
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Ahmed from Giza - Egypt wrote:
Subject: Nissan Sunny 2013 (Readers letter)
Dears;
I'd like to ask you about the new car NISSAN Sunny 2013"automatic" and what's its positives and negatives from you point of view?
And what about Nissan company services after sale is it good or not?
If you also have any idea if they will make high line model from it or not and when?
Thanks and BR
Editors response:
Dear Ahmed,
I had a look at the new Nissan Sunny and sat inside it, but unfortunately Nissan Egypt was not able to organize a test-drive outside the premises of the factory yet.
Some so-called 'journalists' and other advertising representatives accepted driving the new Nissan Sunny inside the factory parking for around 200-300 meters, and then published it as a 'test-drive'.
Some even didn’t drive it all, only posed next to it and still published a fantasy 'test-drive'.
As soon as I test-drive the new 2012 Nissan Sunny, we will inform you about the result and publish a 'real' evaluation and review about it.
As you can see, there were not too many reliable test-drives and reviews published yet, especially since most of the coverage in the different newspapers and magazines so far were only paid advertorials.
Until then I recommend you postpone your purchase decision or have a look at other car models in the same price-category at other competitors like Renault or KIA for example, where you will find test-drive and demo-cars available at their show-rooms. You will find the reviews and test-drives of different KIA and Renault models published on our website.
As for the quality of the Nissan customer services and after-sales, they differ from dealer to dealer. Some are very good, some are good, and some are not so good.
As for the highline-version, there are three different categories offered by Nissan Motors Egypt so far.
Regards,
Editor
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amir shahine from uae - uae wrote:
Subject: Recommendation - Honda Accord (Readers letter)
Hello,
I'm looking into buying a new sedan. I had a Honda Accord before which was very noisy inside the cabin, no matter what tires I put on it.
I just want a car with a quiet cabin and in the same time can withstand the UAE CLIMATE and has a reasonable resale value? Can u please help me?
Editors response:
Dear Amir,
Unfortunately we did not test the new Honda Accord or the new Honda CR-V yet.
But we just test-drove the all-new Volkswagen Passat (US-version) a few days ago at the Dead Sea in Jordan, where the temperature and humidity were close to the weather conditions in the UAE, and the aircondition worked pretty well.
You should also have a look at the VW Jetta. Both cars have a very good resale value, excellent German technology and are extremely reliable.
Regards,
Editor
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Magdy Sobhy from Cairo - Egypt wrote:
Subject: Complaint Mercedes Trucks - Ghabbour Auto (Readers letter)
السيد المØترم Ù…Øمد شتا
تØياتى لكم
أقدم شكواى بخصوص مركز الخدمة الخاص بسيارات المرسيدس النقل ( غبور أوتو ) والشكوى هى
شركتنا ( شركة بريجو للصناعات الغذائية ) وهى متخصصة ÙÙ‰ صناعة الأجبان والعصائر ولدينا سيارة مرسيدس موديل 2012 Øمولة 9 طن ورقمها المرورى هو Ù‚ ص Ø£ 7319 وقد قمنا بإرسالها لمركز الخدمة بطريق مصر الإسماعيلية من يوم 27/3/2012 أى منذ ما يقرب من 70 يوم وذلك لتغيير بعض الأجزاء بالسيارة نظرا لأن السيارة Øدث بها Øادث بسيط وأضطر السائق للسير داخل الصØراء هروبا من عصابة مسلØØ© أثناء سيرة على طريق الصعيد مم أدى إلى Øدوث بعض التلÙيات ÙÙ‰ بعض أجزاء السيارة السÙلى ومنذ هذا التاريخ ونØÙ† ÙÙ‰ مشاكل مع مركز الخدمة ÙÙ‰ تركيب الأجزاء بØجة كل مرة عدم وجود قطع الغيار بالمركز ويتم أستيرادها من البرازيل إلى أن وصلنا إلى جزء يسمى قواعد Ùتيس السيارة وتم وعدنا بأن هذا الجزء سيصل يوم 17/5/2012 ولما تمت المتابعة Ø£Ùادونا بأن الجزء وصل بالخطأ ولا يمت بالسيارة وسو٠نرسل لإØضارة مرة ثانية ومنذ هذا التاريخ ÙˆØتى يومنا هذا 6/6/2012 والأجزاء هذة لم تصل وتم إخبارنا اليوم بأنها ستصل ÙÙ‰ Øدود يومى 23 أو 24/6/2012
Ùكي٠هذا ØŸ وكي٠يمكنكم أن تتصوروا بأننا شركة تØتاج إلى نقل بضائعها يوميا إلى Ùروعها المنتشرة داخل مصر مم أدى ذلك إلى خسارة للشركة نتيجة قيامنا بإيجار سيارات نقل خارجية بمبالغ تتعدى الخمسون أل٠جنية شهريا
Ùكي٠يوجد مركز خدمة لشركة عالمية لا يوجد بها قطع غيار متوÙرة؟ وكي٠يمكننا أن Ù†Øاسب هؤلاء على خسارتنا اليومية ØŸ وماذا Ù†Ùعل مع توكيل لا ÙŠØترم عملاؤة Øتى ÙÙ‰ إعطائهم موعد لوصول قطعة الغيار؟ أرجوا أن تساعدونا ÙÙ‰ ØÙ„ هذة المشكلة مع الأخذ ÙÙ‰ الإعتبار إننا قد تكلمنا أكثر من مرة مع السيد / جورج منير برسوم مدير قطع الغيار بلا Ùائدة مع الأخذ ÙÙ‰ الإعتبار بأنة Øاول مع مدير الشركة أن يأخذ هذة القطعة من أى سيارة موجودة لديهم تØت البيع ولكن المدير رÙض
مع خالص الشكر والتقدير
مجدى صبØÙ‰
Editors response:
Dear Mr. Magdy,
we will send your complaint to the people in charge at Mercedes Trucks in Egypt and to Mercedes Trucks in Germany.
Kindly keep us updated with your problems and please send us the same complaint again in English language so we can forward it to Germany.
Kind regards,
Editor
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Hatem Hamed from Cairo - Egypt wrote:
Subject: Complaint Ghabbour Auto & Hyundai Egypt - Problems with Elantra 2012 Power steering (Readers letter)
Dear Mr. Mohamed Sheta,
I bought a Hyundai Elantra 2012 in Feb 2012.
During the past three months I didn’t have any problems with the car. The 1000 kilometer maintenance was done on time in Hyundai Ghabbour Abo Rawash center.
Last Tuesday 29th May after starting the car engine I found the steering wheel is very heavy & ESP lights is still on & doesn’t go off after the engine starts.
I called Ghabour to send a truck take the car to Abo Rawash.
Next day they called me and said that the steering wheel needs a spare part that is not available in Egypt and they will have to bring it from Korea and the process will take not less than two weeks if not more.
I said fine we agreed that fixing this problem will be at Ghabour account (under the warranty) and I asked for a spare car since repairing the problem will take long time. They refused and said this is not our policy although I know through your show on radio Masr that they sometimes offer spare car for customers if repairing their car will take long time.
I have the following concerns:-
- Repair time, I don’t think that it will take only two weeks & I don’t know what to do to make sure that they are saying the truth to begin with.
- I’m also afraid that the problem might come back again after they fix it and then I have to go through this hassle again.
My contact at Ghabour is Eng, Noha, her mobile # 0112xxxxxx
Car Motor # 415419
Chassis # 366483
My Name is Hatem Hamed Ali my mobile # 0100xxxxxxx
Thanks for your help & waiting for your feedback
Editors response:
Dear Hatem,
usually fixing such a 'minor' or even a major problem should not take more than two DAYS (and not two WEEKS), as you expect any respectable dealer or BIG car assembler to have enough stock of any spare part.
And if a repair for a 2012 model under warranty should take more than one day, then I expect this car company to provide a courtesy car without hesitation and without even asking for it. I am sure that Hyundai Egypt / Ghabbour Auto will provide you with a courtesy car as soon as they receive your complaint and I am also sure that they will fix your 'minor' problem in far less than two weeks.
Keep us posted within the next 48 hours about Hyundai's and Ghabbour Auto's reaction, and get in touch with us again if your problem is not solved within the next 48 hours.
Regards,
Editor
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Hesham Abou Hussein from 6 October - Egypt wrote:
Subject: Complaints - Mercedes Egypt / Mercedes C250 Avant-Garde 2010 (Readers letter)
i have submitted a previous complaint for same subject before.
i am facing a nightmare with my car in suspension since december 2010 and now i am facing a dark black cloud from back of the car upon ignition, again it is 80's car and i have submitted complaints to germany and egyptian consumer protection authority for such defected car after wasting my life savings to purchase it.
you must circulate and announce to car lovers not to purchase mercedes any more specially from CNA Mercedes dealership and look for another distinguished brand as service is awful and completely non technical and unprofessional.
Mercedes Germany is unable to resolve my nightmare till this moment.
please advise what else i can do as i complained to the whole world except for the expected president.
try to contact me soonest
Editors response:
Dear Mr. Abou Hussein,
we have forwarded your complaint to the new management at Mercedes Benz Egypt. I expect that you will hear from them soon. If you do not hear from them withing the next week, then kindly inform us.
Keep us updated with your case through our website here as well as through our Auto Arabia group on Facebook.
Kind regards,
Editor
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Abd El Rahman from cairo - Egypt wrote:
Subject: BMW 118i - Review & recommendation? (Go to article)
Dear Mohamed,
I am considering to buy the new BMW 118i but I am a little bit concerned regarding the 8 shifts transmission. For sure you have tested the car so please tell me your opinion.
Editors response:
Dear Abdel Rahman,
we have received a BMW 118i test-car from BMW Egypt / Bavarian Auto Group for a short driving impression and evaluation, which we will publish in a few days here on autoarabia.org as well as on our Auto Arabia Facebook group.
Kind regards,
Editor
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Ehab Osman from Cairo - Egypt wrote:
Subject: Jaguar in Egypt - Lousy service (Go to article)
All I can add is the absolute confirmation of the absolutely lousy service offered for jaguar in Egypt..I am currently the unfortunate owner of an X Type experiencing the full misery of the local service center, with complete lack of professionalism...definitely my next car will not be a Jaguar.
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Saad Nabil - سعد نبيل from القاهرة - مصر wrote:
Subject: صيانة سيارة طرف منصور شيفرولية (Readers letter)
السيد الأستاذ / محمد شتا
السلام عليكم ورحمة الله وبركاتة
حيث اننا لا نستطيع توصيل شكوانا للمسئولين وحيث انكم تفضلتم وساعدتم الكثيرين في الحصول علي حقوقهم من مراكز الخدمة لجميع ماركات السيارات ، لذا ارجو التكرم بمساعدتي في عرض شكواي علي السادة القائمين علي مراكز الصيانة الخاصة بمنصور شيفرولية
انا امتلك سيارة افيو موديل 2009 منتهية الضمان ، ولكنني للحفاظ علي السيارة قررت عمل صيانة الـ 45000 كيلو طرف مراكز الخدمة المعتمدة كعادتي ، قام المهندس بتغيير جميع سيور السيارة وكذا الريداتيير بالإضافة الي الزيوت وعندما استفسرت عن قيمة الفاتورة وجدتها تخطت الـ 2500 جنية
وعندماابلغتهم بأن قيمة الفتورة مغالي فيها وان جميع السيور مغالي في ثمنها وأن المصنعية مغالي في تمنها ايضاً لم اجد اي آذان لكلامي
هذا بالإضافة إلي انهم قد اعلنوا بأن صيانة التكييف مجانية ،الا انهم قاموا بتغريمي الكثير ايضاً لصيانة التكييف
أرجو مساعدتي في توصيل شكواي حيث انني اشتكيت كثيرا عن طريق ارقام تليفوناتهم ولكن لم يتصل بي احد ولدي جميع الفواتير التي تثبت كلامي
مع تحياتي
سعد نبيل
سيارة ه ق 7386
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Hesham Abou Hussein from Guiza - Egypt wrote:
Subject: Complaint - C250 Avant-Garde (Readers letter)
i have previously submitted a complaint about my C250 "2010" Avant-Garde but i didn't receive any feedback.
meanwhile i want to advice my nightmare with this car and agency as they have lost every trust and integrety as well.
i filed the complaint as well to Egyptian Consumer Protection Authority.
in brief, i bought a defected car with lot of defaults and inability to repair by the maintenance center with no proper action to be taken from Mercedes which should be replacing the car.
which confirm this that i have entered the car since Sunday May 13 and till this moment i didn't receive it back.
the car has defects in suspension, power steering and gearbox.
I hope you can assist in replacing this defected car but i will also continue with the Egyptian Protection Consumer Authority.
and i will continue to publish my complaint on web sites and in every occassion i can to advise to stop dealing with Mercedes Egypt.
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Iman from cairo - egypt wrote:
Subject: nissan tida vs Hyundai accent RB (Readers letter)
Dear Editor
can u kindy tell me ur opinion regarding choice between Hyundai accent RB and Nissan Tida regarding performance, liability and money value
Thx
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Ahmed Mazen from Cairo - Egypt wrote:
Subject: مشاكل تقفيل سياره رينو لوجان (Readers letter)
أمتلك سياره رينو لوجان موديل 2011 جميع الكماليات و لدي مشكلتين في السياره يؤرقوني و في توكيل العبور لم يقدموا لي حلاً يرضيني
المشكلة الأولى :
زجاج السياره الجانبي الامامي (ناحية السائق و الراكب ) يهتز بشده و يصدر صوت تزييق عندما يكون مفتوحاً و الآن أصبح يصدر صوت خبط عندما يكون مغلقاً ( في المطبات ) و عندماً عرضت المشكله على مهندس التوكيل ( قسم السمكره ) قاللي المشكله بسيطه ولكن مجاري الزجاج تحتاج الى تنظيف بالهواء المضغوط و سوف تنتهي و لكن بعد مغادره التوكيل ذهبت الى محطه بنزين و نظفت الزجاج بالهواء المضغوط كما اخبرني مهندس التوكيل و لكن المشكله لم تنتهي و هي الآن في زياده و موضوع سماع التزيييق و التخبيط من الزجاج مزعج بشده.
المشكلة الثانية :
كرسي السائق في الموديل جميع الكماليات له ثلاثه اوضاع في الارتفاع و بحكم اني طويل كنت اضعه دائماً على أقل ارتفاع و لكن بدأت اشعر الكرسي مفكوك من ناحية اليمين و تظهر بشده عند الضغط على الفرامل ( بفعل القصور الذاتي )
أخبرت مهندس التوكيل ( قسم السمكره ) بهذه المشكله و اطلع عليها ولكنه لم يقتنع بأن الكرسي فيه مشكله و اخبرني انه (خلوص ) حتى لا ينكسر الكرسي عند التوقف فجأه و بصراحه لم أقتنع بكلامه حتى بدأت المشكله في ازدياد و لم أجد لها حل غير رفع ارتفاع الكرسي درجه و هو الحل الذي اجدى قليلاً و لكن مع مرور الوقت بدأت تظهر المشكله ايضاً في الارتفاع الثاني و بالطبع ظهرت ايضاً في الارتفاع الثالث . و انا لدي دليل على ان الكرسي فيه مشكله و يمكن رؤيته بسهوله عند تمرير الاصابع على مجرى الكرسي من تحت و محاوله التحرك مما يظهر العيب بكل واضح.
المشكلتين اعتقد انهم غير مكلفين على الاطلاق للتوكيل و لكن يحتاجون الى تفهم و صبر في حلهم
م / أحمد مازن سليم
01223432343
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Seif from Cairo - Egypt wrote:
Subject: Audi Service center (Readers letter)
Dear Editor
Yesterday I handed in my car to Audi's Service Center so that it undergoes its 5000 kilometer service.
After they were done with car I was very displeased with the state of the car. The interior of the car appeared dirty and neglected and when I started the car, the radio was on maximum volume.
The back seats of the car were really dirty even though no one ever used them before. The car was significantly dirtier than when I left it with them. I was very angry but didn't have complain because I was in a big hurry.
In retrospect I should have stayed and made a big issue because this is unacceptable standards from such a premium car company.
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maged from cairo - EGYPT wrote:
Subject: Evaluation - Nissan El Saba Service center (Readers letter)
Company: Nissan
Service center: EL Saba
Country: Egypt
City: Cairo
Company Rating: Very bad
Service Rating: Average
Sales Rating: Average
Comment:
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Mohamed from 6 October - Egypt wrote:
Subject: Contacts for KIA dealers (Readers letter)
Dear Mr. Mohamed Sheta,
you adviced me in your page in facebook to write here asking for KIA dealer who can sell KIA Sportage with Zero or minimum over price, i am interested to own this car but most of dealers ask for additional 12K to 16K for immediate delivery or you have to wait for 6 months if you will not pay more.
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nessrin okasha from cairo - egypt wrote:
Subject: Complaint Hyundai Egypt - Ghabbour Service Center / i30 braking system (Readers letter)
عناية Ø£/ Ù…Øمد شتا
أتقدم بشكوى ضد مركز صيانة شركة هيونداي وتØديدا مركز أبو رواش .. Øيث إنني قمت بالصيانة الدورية للسيارة يوم الأØد المواÙÙ‚ 6 - 5 - 2012 - صيانة الــ 5آلا٠كيلو - وهي الصيانة الثانية للسيارة Øيث انني اشتريتها ÙÙŠ شهر نوÙمبر 2011 .. وعلى الرغم من ان السيارة لم يكن بها أي عيوب ØŒ وعلى الرغم من انني عندما قمت بالصبانة وتم ÙØصها لم يبلغني مركز الصيانة باي عيب Ùيها او اي شئ من هذا القبيل بل تم (تربيط عÙشة وسربنتيان) على الرغم من كل هذا Ùقد Ùوجئت بعد يوم واØد من الصيانة بسماع صوت Øين الضغط على Ùرامل السيارة وهو ما أثار قلقي Øيث ان الامر يتعلق بهذا الجزء المهم والخطير من سيارة لم تتجاوز الــ ستة آلا٠كم .. لذا ارجو العمل على ØªØµÙ„ÙŠØ Ù‡Ø°Ø§ العيب بارسال ونش إلى مقر منزل لسØب السيارة التي لن استطيع التØرك بها ÙÙŠ ضوء هذا العيب وتوÙير سيارة بديلة Ù„Øين ØªØµÙ„ÙŠØ Ø§Ù„Ø³ÙŠØ§Ø±Ø© واعادتها إلى Øيث مقر منزلي الكائن ب 102 عمارات ضباط الرماية .. وأؤكد ÙÙŠ النهاية استيائي الشديد لهذا العيب كوني ذهبت لاجراء الصيانة الدورية Ùتكون النتيجة ان تخرج السيارة من مرز الصيانة بعيب خطير كهذا ..
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Ahmed from Rehab - EGYPT wrote:
Subject: Evaluation - Renault Egypt & Renault cars (Readers letter)
Company: Renault
Service center: French Motors
Country: Egypt
City: Rehab
Company Rating: Good
Service Rating: Good
Sales Rating: Good
Comment:
I don\'t recommend to get a Renault, the services centers are good, however after 100,000 km the car needs a lot of maintenance and spare parts are extremely expensive compared to the car\'s market value
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Interval training from - wrote:
Subject: Fantastic website (Go to article)
I like your fantastic web site, I was searching for this all over.
best regards,
Ron
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Kris from Poznań - Poland wrote:
Subject: F1 (Go to article)
Great Job. I can't wait for Part 4!
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ahmed farouk from cairo - egypt wrote:
Subject: Recommendation - Nissan Sunny or Brilliance Galena? (Readers letter)
Iam willing to buy new car , i have a budget 100.000 EGP
what you advise
Nissan Sunny FO with ABS & EPD
Brilliance Galena
Or if you recommend another car
What about the cost of maintenance , i heard that for Brilliance it is so high
Best Regards
Ahmed Farouk
Editors response:
Dear Ahmed,
for a budget of 100.000 LE I suggest you have a look at the different Renault models, or the Hyundai Accent RB or the Mitsubishi Lancer GL 1.3 ! Alternatively you could also have a look at the FIAT Punto Evo or teh Peugeot 206.
Regards,
Editor
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Amr Ahmed from 10th of Ramadan - Egypr wrote:
Subject: Recommendation - Used car: 45.000 budget (Readers letter)
I have a package between 45,000 and 50,000 and i want advice from you which used car is suitable for this package
Editors response:
Dear Amr,
for this budget you can get a used BMW 3 series (E30 or E36) or a used Renault Megane.
If you are lucky you can also find a used Jeep Cherokee, but it will be not in such a good condition.
Regards,
Editor
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MOHAMED HASSAN from ciro - egypt wrote:
Subject: Engine Oil for Honda Civic? (Readers letter)
السلام عليكم
أريد أن Ø£Øيكم أولا علي كل ما تقدمة من معلومات وخدمات للقراء ورواد موقعكم
ثانيا أنا معايا هوندا سيÙيك 2009 وأريد أن أعر٠ما هو Ø£Ùضل زيت موتور موجود بمصر لاستخدامة معها
Dear,
KIndly I Want To Know What Is The Best Recommended Engine Oil For The Honda Civic 2009
Thank You.
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Sami - سامى from القاهره - القاهره wrote:
Subject: Speranza M11 - Pro & Con / سياره اسبرانزه ام 11 عيوب ومميزات وقط الغيار (Readers letter)
ارجو الفاده من السياره ام 11 اسبرانزه
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ahmed farouk from cairo - egypt wrote:
Subject: Recommendation - Renault Scala or Nissan Sunny (old shape) (Readers letter)
Iam willing to buy a car and i am comparing between
Renault Scala & Nissan sunny ( old shape )
could you pls. kindly advise which is better .
Best Regards
Ahmed Farouk
Editors response:
Dear Ahmed,
I personally would pick the Renault Scala.
Regards,
Editor
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Heba from Cairo - Egypt wrote:
Subject: Kia Sportage vs. Seat Altea (Readers letter)
Dear editor,
I am trying to decide which car to buy KIA Sportage or Seat Altea, can you advise which would be better from performance, reliability & money value.
Thanks
Editors response:
Dear Heba,
the SEAT Altea has ESP as standard in all categories, whereas the KIA Sportage is equipped with ESP only the highest category for 220.000 LE.
Performance-wise both cars are close to each other, reliability-wise the SEAT would probably win as it has VW technology beneath the hood and money-for-value-wise the Altea would win.
I personally would probably go for the SEAT Altea. Nevertheless, you should test-drive both cars and see which one suits you better and in which one you feel more comfortable.
Regards,
Editor
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سامى تبيل from القاهره - القاهره wrote:
Subject: القاهره (Readers letter)
ارجو الفاده عن السياره اسبرانزه ام 11 من خيس العيوب والمميزات وقطع الغيار
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anwar el yafi from dubai - uae wrote:
Subject: Great article... (Go to article)
Cant wait to read the rest
A
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anwar el yafi from dubai - uae wrote:
Subject: Great article... (Go to article)
Cant wait to read the rest
A
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hussam ali from helsinki - finland wrote:
Subject: Nissan pick-up? Chevrolet pick-up? or Great Wall pick-up? Please, help me (Readers letter)
kindlety let me know about your technical rating for the pick up model of Nissan that is assembled in Egypt!
I am considering whether to buy a chevrolet or a Chinese great wall model of the pick up trucks!
I am attracted to the relatively good price of the Nissan, but i do not know about whther it is worth the risk of buying considering that everyone is advising me to buy a chevi or what is called Dababa!
Thank you
Houssam
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mohamed eldaly from giza - cairo wrote:
Subject: Nissan Qashqai or Kia Sportage? (Readers letter)
ايهما اÙضل نيسسان قشقاى او كيا اسبوراتاج انا اميل اكثر الى نيسسان ققشاى خصوصا الكنولو جيا ÙÙ‰ الÙتيس الجديد cvt وايضا صناعة انجليزية
Editors response:
Dear Mohamed El Adly,
In Egypt I would prefer the Nissan Qashqai over the KIA Sportage.
Regards,
Editor
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mohamed eldaly from giza - egypt wrote:
Subject: Nissan Qashqai- what's your opinion about it? (Readers letter)
برجاء التكرم من سيادتكم ابداء الراى ÙÙ‰ سيارة نيسسان قشقاى 2012 اوتوماك وما رايكم ÙÙ‰ Ùتيس cvt
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ashraf nassef from cairo - egypt wrote:
Subject: Nissan Qashqai or Volkswagen Jetta or KIA Sportage? (Readers letter)
hi,
i would like to help me chosing between jetta, qashqai automatic and kia sportage all 2012.
i can't take a descion till now.
regards
Editors response:
I personally woulf take the Nissan Qashqai, as it is very convenient and practical for the Egyptian roads. Just try to fit other tire sizes on it which aare not that low profile. Check our Auto Arabia Facebook group to read the complete Qashqai evaluation and review there.
Regards,
Editor
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عصام جودة from Cairo - Egypt wrote:
Subject: استشارة (Readers letter)
لدي سيارة فولكس جيتا خليجي .. ارغب في بيعها وشراء سيارة من فئة كيا سبورتاج أو دايهاتسو تيريوس أو ما يعادلها
بما لا يزيد عن 180000 جنيه
اريد نصيحتكم في الأفضل في مصر من مختلف الجوانب
خدمة الوكيل
تكلفة الصيانة
العمر الافتراضي
اعادة البيع
الخ
ولكم جزيل الشكر
Editors response:
Forget the Daihatsu Terios. Now the Nissan Qashqai (Made-in-Uk) is available with Automatic transmission in Egypt. Go for the Nissan Qashqai.
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Samy Basilious from Giza - Egypt wrote:
Subject: Recommendation - Hyundai Elantra / Renault Fluence (Go to article)
Ø£/ Ù…Øمد شتا
أنا معي مبلغ ÙÙŠ Øدود 140000 Ùˆ باÙكر اشتري النترا 2012 ماهي النصيØØ© هل اشتري تلك السيارة أم هناك اÙضل Øيث اني استعمل السيارة استعمال عادي Ùˆ اØيانا ÙÙŠ السÙر واريد سيارة كبيرة Ùˆ مريØØ© لاÙراد اسرتي Ùˆ أيضا آمنة.
يرجى اÙادتي بالرأي.
Editors response:
Dear Mr. Sami,
the Hyundai Elantra is a good car, but we only test-drove it extensively on Korean roads and not on Egyptian roads.
I therefore recommend to you the Renault Fluence, which we are currently testing on Egyptian roads and which proved to be a very comfortable and spacious car.
Best regards, Editor
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Moataz - معتز from cairo - cairo wrote:
Subject: KIA Sportage remote control (Readers letter)
الاستعلام بخصوص ... الفتا الزكى الخاص باسيارة كيا اسبورتاج ضاع وخايف اى حد يلاقية وممكن يسرق العربية اية العمل وممكن اعف التكلفة تقريبا
Editors response:
I strongly recommend you go to the official KIA Service center and ask for a new remote control with a new code, so that you do not wake up one morning to find out thatyour car has been stolen.
Usually such remote controls should not cost more than 100 - 150 US dollar or the equivalent in Egyptian pounds.
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Ahmed Soliman from cairo - Egypt wrote:
Subject: Recommendation - Geely panda (Readers letter)
I want to knew your openion about geely panda (small budget)
{servce centers, spare parts}
and if not what is the alternative
Editors response:
Let's wait until Ghabbour Auto starts operating Geely on a large scale. Then we can judge the car and the service center.
We will ask for a Panda test-car and publish the review here and on our Auto Arabia Facebook group soon.
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Ehab Amin from Cairo - Egypt wrote:
Subject: VW Passat, Skoda Octavia, or KIA Sportage? (Readers letter)
I want to by a new car with budget from 170-230 and can wait for end of 2012 Which do you recommend VW Passat , Fantasia , Sportage ; peering in mind that I prefer (large space , very durable, high secure, stylish, good agent )
Many Thanks
Editors response:
I personally would probably go for the VW Passat.
But you could also check on the Nissan Qashqai, the Volvo S60 and the Peugeot 508.
And since you can wait till 2012, then you should also check the Volvo V40 and the all-new 2013 Skoda Octavia A6 which are expected to be launched beginning of 2013.
Regards,
Editor
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mohamed tohamy from 6'october - egypt wrote:
Subject: Recommendation within 100.000 LE bugdet (Readers letter)
i want your advice please rgarding the Nissan Sunny 2012 automatic,as i've a Daewoo lanos 2 ,2001, and want to change ,so please feed me back about the features od the car,stability,Means of safety etc....,however you could advise me about other care on the same range 100000
thanks in advance
Editors response:
I recommend you have a look at the model range from Hyundai, KIA and Renault.
Regards,
Editor
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Mohamed Gamal from Cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt service center / Passat 2010 (Go to article)
MR Mohamed Sheta,
i have Passat 2010, still in warranty, i had problem of vibration between D2,3 and sometimes D4,5
i went to service center thay took a reading and updated the software and send reading to Germaym they adviced that clutch need to be changed, they changed it to me, but still i feel same problem.
i went back two times to them, each time they update software and try it and they say there is no problem, and they never send readings to Germany again as they did 1st time.
i am worried that they didn't changed the clutch or there is another cause of the problem that Germany hasn't discovered or they are waiting till the warranty expire to tell me tht it needs geerbox,
Please advice
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Muhammad Abdelrahman from Cairo - Egypt wrote:
Subject: Problems with Misr Insurance (Readers letter)
Hi..
I have Toyota Corolla 2004, 1300CC. I have "all inclusive" insurance at Misr Insurance Company.
A few months ago I had a car accident costed me around EGP 25,000 to fix the car at Alkasrawy service center at Abo Rawash.
Later I got a check from insurance company of only EGP 13,000. I complained both to them and to Consumer Protection Agency "CPA". they gave no logical reasons and CPA never replied although I provided all docs and called several times to follow up.
Any advice what should I do?
Thanks in advance
Muhammad
Editors response:
Dear Muhammad,
please try to call us or send us an SMS next Tuesday during our live radio show on Radio Masr 88.7, so that we can discuss and solve your problem live on air.
Regards,
Editor
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Omar Attia from Cairo - Egypt wrote:
Subject: SUBARU IMPREZA (Readers letter)
Dear Mr. Sheta,
I recommend the Impreza for all your readers and people who have trouble with there cars, Impreza is trouble free car, and the agent (Abou Ghaly) is one of the best agents in Egypt.
I don't know why people buy Hyundai and KIA (Korean) cars while the can buy the Impreza (Japanese) at a better price and still complain from performance and maintenance!!!
Mr. Sheta I recommend that you start evaluating and comparing them to one another segment wise, with points that are essential to your readers, also high lighting positives and negatives points.
I suggest that you publish a list that contains top complains by brand showing your readers cars to avoid during there buying.
Thank you
for your understanding and support
Omar S. Attia
Editors response:
Dear Omar,
thanks for your enthusiastic letter about the Subaru Impreza. It is surely a stable car because of the all-wheel drive, but unfortunately it does not have an Electronic Stability Program ESP like many other Japanese and Korean cars.
I surely disagree with you when you say that Abou Ghaly is one of the best agents in Egypt, as we receive many severe and serious complaints about Abou Ghaly.
I also disagree with you when you generalize that the Impreza is better than KIA and Hyundai cars. The Hyundia-KIA group has improved significantly over the past 5-8 years, and they are currently producing some very good cars such as the KIA Rio (which has been called in Germany the new 'Polo' from KIA), the new Sonata, the ix35, the ix55 and many more.
In addition to that the Hyundai-KIA group is expected to be among the top-three car companies worldwide during the next few years.
And since Subaru and Abou Ghaly do not offer test-drives, this shows how little confidence and trust they have in their own products.
We already have a company-evaluating-list for all the car dealers and service centers operating in Egypt. You will the list on our website and on our facebook group.
Kind regards,
Editor
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mohamed elashry from elmahala - egypt wrote:
Subject: Car recommendation for 130.000 LE budget - help me (Readers letter)
السلام عليكم
شكرا على ردكم بخصوص السياره التيريوس
بالنسبه للامكانيات ÙÙ‰ Øدود 130000 جنيه
اما للاستخدام انا اساÙر كثير واريد سياره واسعه لانى اØمل Ùيها بعض البضائع Ùانا اعمل بالتسويق
واريد ان اعر٠رايكم بالسياره اÙانزا
شكرا لكم
Editors response:
Dear Mohamed,
forget the Toyota Avanza and the Daihatsu Terios. If you travel a lot, need lots of space for transportation and your budget is only 130.000 LE then you should go for the Mahindra Scorpio.
We are currently testing the Mahindra Scorpio and is one of the best value-for-money cars currently available in Egypt.
Regards,
Editor
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mohamed elashry from elmahala - egypt wrote:
Subject: Car recommendation for 130.000 LE budget / Mahindra Scorpio - Daihatsu Terios - Toyota Avanza (Go to article)
السلام عليكم
شكرا على ردكم على بخصوص السياره التيريوس
بالنسبه للامكانيات ÙÙ‰ Øدود 130000 جنيه
بالنسبه لاستخدام السياره
انااساÙر كثير
واستخدم السياره ÙÙ‰ العمل
واريد ان تكون السياره واسعه لانى اØمل Ùيها بضائع
لانى اعمل بالتسويق
واريد ان اعر٠رايكم بالسياره التويوتا الاÙانزا وشكرا لكم
Editors response:
Dear Mohamed,
forget the Toyota Avanza and the Daihatsu Terios. If you travel a lot, need lots of space for transportation and your budget is only 130.000 LE then you should go for the Mahindra Scorpio.
We are currently testing the Mahindra Scorpio and is one of the best value-for-money cars currently available in Egypt.
Regards,
Editor
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ihab from Cairo - Egypt wrote:
Subject: Recommendation: Hyundai Elantra, or Skoda Octavia A5 Fantasia, or KIA Sportage or Qashqai? (Readers letter)
Dear Sir
I want yr advice that I want to buy a new car with (large space , very durable, high secure, stylish, good agent ) and am comparing between Elantra, fantasia, Sportage and qashqai which do y recommend? or any other type
Many Thanks
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maged makram from Cairo - EGYPT wrote:
Subject: Evaluation - Nissan Egypt / El Sabea service center (Readers letter)
Company: Nissan
Service center: El Sabea
Country: Egypt
City: Cairo
Company Rating: Average
Service Rating: Average
Sales Rating: Bad
Comment:
I was doing the routine maintenance for my Nissan X-trail for 80,000 KM and they changed the motor main belt, since then the motor is very noisy and they said the problem is in the belt size which supplied by Nissan factory and since Aug 2011 no one has responded to my complain.
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mohammed from cairo - egypt wrote:
Subject: comparison between 2013 BMW 320, Mercedes C180 and Volvo S80 (Readers letter)
Dear Sir,
please help me decide between volvo s80, mercedes c180 classic and bmw 320 2012 (or shall i wait for the new bmw 320 2013 ).
thanks a lot
Editors response:
Dear Dr. Mohammed,
I personally would wait for the 2013 BMW 3 series which will be launched in Egypt in approx. 8 weeks!
Check out the comprehensive article and video of the BMW 3 series on our website.
Regards,
Editor
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Mohamed Hassan from Cairo - Egypt wrote:
Subject: Ford Focus 2012 Evaluation / Ford Focus or Skoda Octavia (Readers letter)
Dear Sir,
I've requested earlier, if you can evaluate the new ford focus 2012, in terms of performance, spare parts price range, and service as well. and which is better Focus or Skoda Fanatsia. Your quick reply is really appreciated and will help me a lot to choose which one to buy.
Regards,
Mohamed Hassan
Editors response:
Dear Mohamed,
The Ford Focus sold in Europe and Germany is a very good car. Unfortunately the Ford Focus sold in Egypt does not have the same technical specs and also does not have the same active and passive safety features, as Ford Egypt asks the manufacturer Ford to reduce the specs in order to increase its (already huge) profit margin in Egypt.
We heard and received many complaints about Ford Egypt / Fikry Group and I personally also consider Ford Egypt & Fikry Group not professional in how they treat their customers and clients.
The resale value of Ford cars in Egypt is very bad, while the resale value of Skoda cars, and especially the Octavia model is very good.
I personally would go for the Skoda Octavia, but you should know that the shape of the Octavia will be changed next year.
Enjoy your new car!
Regards,
Editor
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Ahmed Elsayed from Giza - Egypt wrote:
Subject: Recommendation: Kia Sportage? (Readers letter)
i've sent a letter a week ago regarding Kia Spotage, 1600cc, 2nd category asked about its value against price, spare parts prices and the agent in Egypt as well as any disadvantages in this car but unfortunately i didn't get your reply.
kindly advise me as soon as possible to take the decision to buy it.
Editors response:
Dear Ahmed,
we will receive the Nissan Qashqai test-car in a few days. After the Qashqai test-drive we will be able to tell you which one is better. Kindly be patient with us for another few days.
Regards,
Editor
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ashraf roshdy from Cairo - Egypt wrote:
Subject: Hyundai I30 (Readers letter)
عندى سياره هيونداى موديل 2011 I 30 CW
- اعانى من ارتÙاع استهلاك البنزين العالى ( Øوالى 160 كيلو ÙÙ‰ الصÙÙŠØÙ‡ 20 لتر بالتكيي٠و من غير تكيي٠Øوالى 180 وعند سؤال مهندس الصيانه ÙÙ‰ توكيل ابو رواش لم يعطينى رد Ù…Ùيد . اريد ان اعر٠هذا المعدل عادى ام يوجد عيب Ùنى السياره ؟؟؟؟.. علما باننى هادئ ÙÙ‰ السواقه Ùˆ عداد ال ار. بى .ام لايتعدى 30 -35 ولا ائوق٠كثيرا ÙÙ‰ اشارات
- هل سØب السياره ضعي٠علما بانها 1600 سى سى Ùˆ 124 Øصان؟؟
- اشعر ايضأ بان استجابه الÙرامل بطيئه خصوصا عند الÙرامل المÙاجئه لدرجه ÙÙ‰ يوم Ùˆ بعد Øروجى من التوكيل بعد صيانه ال 1000 كيلو ÙÙ‰ ابو رواش سياره توقÙت امامى Ùجاء Ùˆ كانت على بعد Øوالى 20 متر Ùˆ كنت على سرعه عاديه لا تتجاوز ال 50 كم /س لم تستجب الÙرامل Ùˆ اصطدمت بالسياره التى امامى Ùˆ عند سؤال التوكيل ÙÙ‰ صيانه ال 5000 كيلو اخبرنى انه تم الكش٠على الÙرامل Ùˆ انها سليمه.
- اردت تركيب جهاز انزار ÙÙ‰ التوكيل رÙضوا Ùˆ قالوا اذا تم تركيب جهاز انزار سواء داخل التوكيل او خارجه يخرج كهرباء السياره من الضمان ... Ùهل هذا المتبع عادا ؟؟؟
Editors response:
Dear Ashraf,
I can't judge if your brakes are good or not. The service center should check them.
The acceleration and fuel consumption should be the same or close to the data published in your owner's manual. You should check and compare them to the data published in the owner's manual or you can search the internet for fuel consumption, acceleration and braking-distance.
As for the alarm system, I think it is your good right to have it installed at the official Hyundai service center of Ghabbour. That is why we will forward your complaint to Hyundai Egypt / Ghabbour.
Keep us updated with your case.
Regards,
Editor
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Karim Mokhlis from Cairo - Egypt wrote:
Subject: Complaint Mercedes Benz Service - B150 (Readers letter)
Sir,
Regarding the below complaint I need your feedback urgently. I sent it a couple of days ago.....
We bought B150 in 2008. In 2010 the a/c stopped working and we were informed by CNA (kornish) that the evaporator (السربنتينه) needed to be changed and that was a deficiency in workmanship and it was changed.
Now in 2012, the problem reoccured and the evaporator needs to be rechanged and it will cost around 10000 LE and since the warranty period has ellapsed so we have to pay the full price.
Can't you see that there is a pattern here every two years!!
I emailed the head office in Germany but they forwarded the email to Egypt and the answer was "sorry the warranty has ellapsed".
What shall I do?
Editors response:
Dear Karim,
we have forwarded your complaint to Mercedes Benz Egypt and received the below-attached response.
We will check if there had been a recall for this part and forward your complaint to Mercedes Benz in Germany, as we have experienced many air-condition problems with Mercedes cars before.
In the meantime feel free to call and sms us next Tuesday during our live radio show on Radio Masr 88.7 to explain us more about your problem.
It is a pity that Mercedes did not show more goodwill with your case, as I would have expected a better customer-service from them especially that such a part should not be exchanged every two years, especially when it is from such a premium brand as Mercedes Benz.
Regards,
Editor
Response from Mercedes Benz Egypt (26.03.2012):
Dear Mr. Sheta,
Reference to the below email, please note that we are aware of this case & we have rechecked his case carefully with CNA's management. Unfortunately, we cannot entertain his request this time as his warranty is already elapsed since December 2009. Yet, the customer was granted a goodwill contribution back in 2010 for evaporator repair. we already informed the customer with Mercedes-Benz warranty & goodwill program rules & procedures.
We thank you for bringing this matter to our attention.
Regards,
Sally Radwan
Network Development Specialist
Mercedes-Benz Egypt S.A.E
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Abdel Rahman Oliem from Giza - Egypt wrote:
Subject: 2nd REMINDER: Complaint about Volkswagen Egypt / Jetta 2012 SE seat problems (Readers letter)
Dear Editor,
I have an urgent and serious problem with the Volkswagen agency in Egypt, concluded in the following:
I bought a New Jetta 1.4 TSI 160 HP, and from day 1, I have a problem with the seat beside the driver.
Even the Egyptian Volkswagen agent can't recognize the problem and they refused to change it and they just want to repaire it, although i just bought it from 1 week ago with only 800 KM on the clock.
I need your assistance urgently!
Editors response:
Dear Abdel Rahman,
we will forward your complaint to Egyptian Automotive Company, the official Volkswagen dealer in Egypt. If you do not hear from them within the next three days then kindly get back in touch with us and we will then forward your complaint to the upper management at the Volkswagen headquarter in Germany.
Regards,
Editor
Official Volkswagen Egypt reply (27.3.2012):
Dear All,
Kindly be informed that we received the car and according to the report and feedback of the supplier the seat is normal. The client contacted the consumer protection agency and they will check the car and we are waiting for their recommendation.
Kind Regards
Medhat Ismail
VW Sales & Marketing Director
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mohamed elashry from elmahala - egypt wrote:
Subject: Evaluation Daihatsu Terios? (Go to article)
السلام عليكم
ما رأيكم بالسياره التيريوس
Editors response:
Dear Mohamed El Ashry,
the Daihatsu Terios is not one of my favourite cars.
What is your budget and what do you need the car for and how will you be using? I will try to recommend you a different and more suitable car.
Regards,
Editor
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Karim Mokhlis from Cairo - Egypt wrote:
Subject: Complaint Mercedes Benz B150 evaporator (Readers letter)
Sir,
We bought B150 in 2008. In 2010 the a/c stopped working and we were informed by CNA (kornish) that the evaporator (السربنتينه) needed to be changed and that was a deficiency in workmanship and it was changed. Now in 2012, the problem reoccured and the evaporator needs to be rechanged and it will cost around 10000 LE and since the warranty period has ellapsed so we have to pay the full price. Can't you see that there is a pattern here every two years!! I emailed the head office in Germany but they forwarded the email to Egypt and the answer was "sorry the warranty has ellapsed". What shall I do?
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Mohamed from giza - EGYPT wrote:
Subject: Evaluation Kia Egypt (Readers letter)
Company: Kia
Service center: kia egypt
Country: Egypt
City: Giza
Company Rating: Excellent
Service Rating: Excellent
Sales Rating: Very Good
Comment:
I think it is the best service center in the country now
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Ahmed Elsayed from Giza - Egypt wrote:
Subject: Recommendation: Kia Sportage? (Readers letter)
Kindly advise me regarding Kia Sportage 2012, 1600cc, 2nd category about good value against its price, quality, spare parts prices and the agent in Egypt.
In additional, are there any disadvantages?
Thanks in advance for your kind reply.
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mohamed hassan from cairo - egypt wrote:
Subject: Complaint Honda Egypt - Double price for service of my Honda Civic (Readers letter)
أنا أملك سيارة هوندا سيÙيك موديل 2009 VTI بمواصÙات تركي ولقد إشترايتها لوجود مميزات الأمان أكثر من السيارة الوكيل ولكني Ùوجئت أن التوكيل ÙÙŠ الصيانة يطلب ضع٠المصناعية علي كل شئ مع إن التصميم الداخلي Ù†Ùس التصميم للسيارة الوكيل سؤالي هو هل من ØÙ‚ التوكيل هذا ؟؟؟
Editors response:
Dear Mohamed,
this is an unacceptable and typical rip-off tactic by Honda Egypt. I am astonished that the UAE-based Al Futtaim Group (which owns Honda Egypt and Toyota Egypt) allows such business- and reputation-harming methods and customer rip-off.
We will forward your complaint to Honda Middle East and Honda Europe. At the same time we recommend you file a complaint at the Egyptian Consumer Protection Agency (CPA) in Cairo.
Regards,
Editor
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momed from ciro - egypt wrote:
Subject: Complaint Honda Egypt Al Futtaim / refusal of Honda Civic gulf specs (Go to article)
السلام عليكم
أنا أملك سيارة هوندا سيÙيك موديل
VTI 2009
بمواصÙات تركي ولقد إشترايتها لوجود مميزات الأمان أكثر من السيارة الوكيل ولكني Ùوجئت أن التوكيل ÙÙŠ الصيانة يطلب ضع٠المصناعية علي كل شئ مع إن التصميم الداخلي Ù†Ùس التصميم للسيارة الوكيل
سؤالي هو هل من ØÙ‚ التوكيل هذا ؟؟؟
Editors response:
No, of course he is not to do that. He is hereby breaching the contract he has with Honda mother-company. We will forward your complaint to the Honda headquarter and I am sure we will hear from them soon
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ahmed farouk from cairo - egypt wrote:
Subject: Brilliance Egypt - information about Brilliance FSV and Galena (Readers letter)
Dear Sir ,
Thanks very much for your reply regarding my inquiry about Brilliance FSV
What about the Brilliance Galena? What is your recommendations about buying this car? Does this car have any problems
Best Regards
Ahmed Farouk
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Ahmed Saed from cairo - egypt wrote:
Subject: Complaint Daihatsu Egypt - Accident with Sirion - ضياع الحق والتباطء (Readers letter)
انا عندي مشكلة كبيرة مع دايهاتسو (سيريون) اختي معاها سيريون وعملت حادث كبير الآن وهي في المستشفى والسيارة ضاعت بسبب عيب في منظومة التوجيه للسيارة ادى إلى عومان السيارة على الطريق السريع والصعود للجزيرة الوسطى ......... ولقد قمنا سابقا من حوالي عام بعمل شكوى في حماية المستهلك بخصوص نفس العيب وهو عدم ثبات السيارة على الطريق وتم تغيير المقصات وعلبة الدركسيون 3 مرات وظل العيب موجود ولقد تم فحص السيارة حينها من جانب لجنة كلية الهندسة وقد اكدوا ان السيارة بها عيب بمنظومة التوجيه ........ وبعد هذا الحادث البشع انا لا أعرف ماذا افعل وكيف ارد لها حقها واضرارها النفسية في ظل الروتين الموجود حاليا ........ انا أسف على طول الرسالة ولكن لا أدري ماذا أفعل فبرجاء إفادتي في أسرع وقت ممكن .... م/ أحمد سعيد
Editors response:
Dear Ahmed,
we will forward your complaint to Daihatsu Egypt to find a solution and hear their official reply.
Please feel free to call or sms us on 8870 during our live radio program on Radio Masr 88.7 !
Regards,
Editor
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Ehab Marzouk Zaki from Giza - Egypt wrote:
Subject: Complaint Nissan Egypt - very bad service from United Group (Readers letter)
استاذ Ù…Øمد شتا
بعد السلام والتØيه
انا امتلك سياره نيسان موديل 2008 سوبر سالون Ùˆ قد اشتريتها زيرو Ù…Øرك رقم 436861
كنت مواظب علي عمل الصيانه الدوريه كل خمسة الا٠كيلو ولم اقابل اي مشاكل بالسياره سوي شكوي واØده وهي سماع صوت خبطه او رزعه ÙÙŠ الÙيتيس عند اعطاء الÙيتيس نقله الØركه سواء للامام او للخل٠و ÙÙŠ كل مره اشكوا من هذا الصوت يبرر لي من قبل الساه المهندسين بانه طبيعي ÙÙŠ هذه السياره ÙˆÙÙŠ بعض المرات برر لي المهندس بان موتور هذه السياره قوي علي الÙيتيس ولا يناسبها وليس شيء غير ذلك Øيث اني ذو استخدام خاص بالسياره ودائما مهتم بها Øتي تاريخ 12.01.2011
عند عمل الصيانه الدوريه وكان عداد السياره وقتها70791 Ùƒ Øيث Ùوجئت بالمهندس يقوم باستدعائ وابلاغي بان السياره تØتاج الي تغير المقصات وذلك لتاكل كاوتش المقصات .
عند سؤالي عن امكانيه تغير الكاوتش Ùقط دون تغير المقصات كلها قد قوبل هذا Ø§Ù„Ø§Ù‚ØªØ±Ø§Ø Ø¨Ø§Ù„Ø±Ùض لعدم امكانيته Øيث ان الكاوتش مصبوب علي المقص ولا يخلع ويركب . Ùهل يعقل تغير المقص كامل بسبب قطعة كاوتش ØŸ الا انهم ارجعوا الخطء علي بسيري ÙÙŠ المطبات كثيرا . هل هناك طريق ÙÙŠ مصر خالي من المطبات ØŸ يكÙÙŠ Ùواصل الكباري والدائري
اخيرا اضطررت لتغيرهم بمبلغ 450 جنيه للواØد خلا٠المصنعيات Ùˆ خلا٠مصاري٠الصيانه Ù†Ùسها ذلك الوقت .
عند عمل هذه الصيانة طلبت من السيد المهندس مراجعة ما اذا كانت السياره ÙÙŠ Øاجه لتغير تيل الÙرامل سواء الامامي او الخلÙÙŠ الا انه اجابني بان التيل الامامي ÙÙŠ Øاله للتغير اما الخلÙÙŠ Ùهوا ÙÙŠ Øاله جيده جدا Ùˆ يمكن تغيره عند عمل صيانة 75000 Ùƒ.
ملØوظه انه ÙÙŠ كل مره اذهب لعمل الصيانه اشكوا من Ù†Ùس صوت الÙيتيس دون جدوي Øتي اني سالت من لديهم Ù†Ùس السياره ومنهم من ابلغني انه طبيعي ÙÙŠ هذه السياره ومنه سلمت بالامر انه طبيعي
بابلاغي بان السياره قد تم ÙØصها وانها ÙÙŠ Øاله جيده وان سبب الصوت بالÙيتيس يرجع الي ان ذهبت لعمل صيانة 75000Ùƒ. وهي ÙŠÙترض انها دوريه وليس هناك شيء كبير كتغير سيور او شمات اشعال او ما شابهه
تم استدعائي مره اخري من السيد المندس وهو Ù†Ùس المهندس ويسمي Ù…Øمود دوجلاس Ùˆ قام بابلاغي بان السياره ÙÙŠ Øاجه الي تغير الطنابير الاماميه والخلÙيه لوجود ريجه بهم ويتعزر تغير تيل الÙرامل الخلÙÙŠ كما هو متÙÙ‚ عليه سلÙا الا بعد تغير الطنابير اولا
انها كانت شراره لثوره عليهم خصوصا المهندس Ùˆ بسؤاله عن كيÙية Øدوث ذلك ÙÙŠ مدة 5000Ùƒ. Ùقط رغم تغير التيل الامامي Ùˆ الكش٠علي الخلÙÙŠ وعمل رجلاش له ؟؟؟ كان الرد بانه يمكن ان ÙŠØدس ÙÙŠ Øالة دخول رمال ما بين التيل Ùˆ الطنبور قد يؤدي Ù„Øدوس ذلك وكذلك السياره ÙÙŠ Øاجه لتغير قاعدة الÙيتيس Ùˆ هي السبب الذي كان وراء سماع صوت عند نقل ناقل الØركه من وضع الثبات الي وضع الØركه امام او للخلÙ
بالسؤال عن امكانية عمل خراطه للطنابير بوضعها علي جهاز المخرطه Ù„Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ دون الØاجه الي تغيرهم كليا الا انهم واÙقوا بعمل ذلك للطنابير الاماميه Ùقط وليس للخلÙيه Øيث ان جهاز المخرطه سو٠يقلل من سماكه الطنبور الخلÙÙŠ وقد يكسر ÙÙŠ Øالة استخدام الÙرامل Ùيما بعد اما الطنابير الاماميه سماكتها ØªØ³Ù…Ø Ù„Ø°Ù„Ùƒ
لم تجدي الثوره Ù†Ùعا سوي العطله والتاخير Ùˆ الاØساس بانك تصرخ ÙÙŠ غرÙÙ‡ لا يوجد بها سواك وسط الصØراء
اخيرا تم تغير الطنابير الخلÙيه Ùˆ تركيب تيل الÙرامل الخلÙÙŠ الجديد Ùˆ Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ بالطنابير الاماميه اضاÙÙ‡ الي باقي الصيانه وقد غادرت المركز وانا ÙÙŠ Øالة غضب شديد
ÙÙŠ غضون ايام بعد ذلك تلقيت اتصال من قسم خدمة العملاء الخاص بالمركز لسؤالي عن Øالة السياره وان كان لدي شكوي تخص الصيانه
بالÙعل كنت مثل القنبله Øتي انهم عاودوا الاتصال مره اخري وقام كبير المهندسين بالتØدس الي وطلب مني التوجه الي المركز ÙÙŠ يوم تم تØديده لمقابلته والكش٠علي السياره Ùˆ قطع الغيار القديمه Øيث اخذتها منهم
قوبلت من السيد كبير المهندسين وتم اخذ السياره داخل المركز واستقبالي داخل المكتب بØضور المهندس Ù…Øمود دوجلاس . قاموا بسماع شكواي Øتي النهايه واعترا٠المهندس بخطء المهندس Ù…Øمود ÙÙŠ تÙسير اسباب الاعطال الا انه طلب مني الانتظار Øتي انتهاء ÙØص السياره . قوبلت Ùيما بعد مع كبير المهندسين وشخص ما يقال انه صاØب المركز وقاموا الي قصور ÙÙŠ الدائره الكهربيه الصاضره من الموبينه الخاصه بالÙيتيس Ùˆ قد تم تغيرها Ùˆ انه بÙØص الطنابير القديمه Ø§ØªØ¶Ø Ø§Ù†Ù‡ لا يمكن ان تنتج هذه الريجه ÙÙŠ غضون 5000Ùƒ. Ùقط Ùˆ انه ربما نتجت من التيل القديم لانخÙاض ÙÙŠ سماكته Ùˆ كان من الضروري ابلاغ المهندس المشر٠علي صيانة السياره لي بضرورة تغير التيل اثناء عمل الصيانه عند الكيلو 65000 دون الانتظار Ùˆ كذلك الخطء ÙÙŠ ابىغي بان موتور السياره قوي علي الÙيتيس ولا يناسبها Øيث انه غير صØÙŠØ
وانهم قد توصلوا الي قرار يرضيني الا وهو ,عدم Ù…Øاسبتي علي اي من المصنعيات التي تمت ذلك اليوم Ù„ÙØص السياره وكذلك الموبينه ووعدي بعمل خصومات مرضيه لي علي قطع الغيار ÙÙŠ Øال عمل الصيانات بالمستقبل
Ù†Ùس الØال ذهبت وانا ÙÙŠ قمة الغيظ Øتي انصØوني بالشكوي لجهاز Øمايه المستهلك . بالÙعل لم اتردد بالاتصال بهم Ùˆ قد قوبلت الشكوي باهتمام اولا ولكن ليس Ùيما بعد Øيث اني ابلغت بان الجهاز قام بمخاطبة المركز وهم ÙÙŠ انتظار رد المركز علي الشكوي . ÙÙŠ كل مره اقوم بالاتصال بالجهاز لا اجد من ÙŠØ´Ø±Ø Ù„ÙŠ Øال الشكوي Øتي جاء الÙرج ذات يوم وابلغوني بتØويل شكواي الي القسم الهندسي Ùˆ سو٠يتم استدعائي Ù„ÙØص السياره Ùˆ ضرورة اØضار قطع الغيار القديمه
ايام واسابيع واشهر دون سماع خبر رغم معاودة الاتصال بقسم اللجان الهندسيه Øيث ان لا شان بالجهاز بهذه الشكوي بعد الان الا ان رد القسم ان الجان لديها اشغال كثيره ويرجي الانتظار Øتي معاودة الاتصال بي وتØديد ميعاد للجنه
لم اجد خيبة امل كالتي وجدتها ذلك اليوم Øين قمت بالتصال بقسم اللجان الهندسيه كالمعتاد وقام شخص بابلاغي بان اللجنه رات انه لا يوجد لدي ØÙ‚ الشكوي Øيث جاء رد مركز الصيانه بان العميل قام بالسير Ùتره طويله بالسياره بتيل Ùرامل تال٠مما ادي الي اتلا٠الطنابير وهو ما نسميه بسوء الاستخدام وانهي السيد الØديث معي رغم شرØÙŠ له القصه من جديد بانه من العيب علي بوصول السياره الي 75000 Ùƒ. وعدم رغبتي بتغير تيل الÙرامل !!!!!!!
منذ ذلك الØين لم اقم بالشكوي لاØد سوي الله وتجدد لدي الامل Øين استمعت الي برنامجكم علي راديو مصر لعل اجد عندكم الانصاÙ
شاكر سيا دتكم علي الوقت لقراءة شكواي
Editors response:
Dear Ehab,
we will forward your complaint again to Nissan Egypt headquarter.
I am sure you will hear from them soon.
Kind regards,
Editor
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Mohamed Saeed from Cairo - Egypt wrote:
Subject: Cmplaint Ezz EL Arab - spare parts problem (Readers letter)
I have a problem in the central windows keys (the froward left door key) in my wira 2005 automatic car, it's not at Ezz el Arab,elherafyyn and demeshk St. I need it URGANT and don't know what to do, I appreciate your assistance
Editors response:
Dear Mohamed,
it is the obligation of Ezz EL Arab to provide the spare parts of the cars he is selling. If he, or any other car importer, is not capable of ensuring the availability of spare parts then the mother-companies should give the dealership to another company.
In your case I would I try to look in Wekalet EL Bala7 or post a comment in our Auto Arabia group on Facebook.
Regards,
Editor
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Osama Magdy from Cairo - Egypt wrote:
Subject: Brilliance crash test result / a newer crash test? (Go to article)
It's mentioned in Wikipedia and other articles that another crash test has been done for Brilliance Galina in Spain, and it gained 3 starts this time.
Please review articles from Wikipedia and (china car times) site and try to confirm if these are correct information or not.
Thanks a lot.
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hany fikry from giza - egypt wrote:
Subject: Recommendation: Mitsubishi Lancer or Hyundai Elantra? مقارنة (Readers letter)
ا.محمد شتا
اريد شراء سيارة جديد حيث اقارن بين المتسوبيشي لانسر الشكل القديم ولالنترا الجديدة اية رأيك بصراحة لاني محتار
انا عندي سيارة اسبرانزا 516 وبصراحة تعبت منها وعايز اغيرها ومش جايبة سعر غير انها فعلا سيارة سيئة جدا ارجوا مساعدتي في الاختيار ان امكن
مع جزيل الشكر
Editors response:
Dear Hani,
I am not really sure how big exactly your budget is, but both the 2012 Elantra and the Mitsubishi Lancer old shape are okay, and the Hyundai service center and new Mitsubishi service center of Diamond Motors are also okay.
You should also check and make a demo-drive with the Renault Fluence and the Mahindra Scorpio 4x4, which would both also fall within your budget. Also make sure to make a demo-drive with the Lancer and Elantra.
Regards,
Editor
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Hany Farouk from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour - Hyundai Matrix / Problems with RPM مشكلة فى ال (Readers letter)
المهندس المحترم/محمد شتا
تحية طيبة و بعد
لدى سيارة هيونداى ماتركس موديل2005 مانيوال و كان كل شىء تمام حتى ظهرت منذ عام تقريباّ مشكلة ذهبت بها الى مركز غبور ابو رواش مرتين و لم تحل. وذهبت كذلك الى مراكز معتمدة اخرى و لم تحل المشكلة ولم يعرف سببها حتى الان.
أرجوا المساعدة الفنية لانى ساحاول مرة اخرى و لكن هذه المرة مع غبور قليوب. و المشـكلة هى:
بعد إدارة محرك السيارة يرتفع مؤشر الRPM الى حوالى 1200 لفة و هو شىء طبيعى حتى يسخن المحرك و يستقر المؤشرعلى عدد لفات 700 (و قد تم قياس ذلك فى مركز ابو رواش). وفى حالة السير فى المرور على سرعة 60-70 ثم التوقف فى اى اشارة يكون المؤشر على 700 لفة, ولكن ( وهنا تظهر المشكلة) اذا كان المرور مزدحماّ و اصبح السير بطيئاّ(سرعة 20-30) على الغيار الاول و الثانى, يقفز مؤشـر الRPM الى 850 لفة عند التوقف (على السلانسية), و يظل كذلك الى ان يتحسن الطريق و تسير السيارة مرة اخرى بسرعة (60-70كم/ساعة) و عند التوقف يصبح المؤشر على 700 لفة و اذا طال التوقف يقفز المؤشر مرة اخرى الى 850 لفة و هكذا.
تم عمل صيانة كاملة للثروتل و تنظيف حساس الTPS و كذلك ال MAP و كذلك الIDLE , كما تم فك بوابة الهواء و تنظيفها و كذلك تغير حساس الحرارة. و مازال المؤشر يقفز على السلانسية من 700 الى 850 فى حالة اذدام المرور و التوقف الطويل او السير البطئ.
أرجوا المشورة و أشكرك مقدماّ و فى انتظار الرد.
هانى فاروق
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Ahmed Said from Cairo - EGYPT wrote:
Subject: Evaluation Skoda Egypt - Artoc Auto (Readers letter)
Company: Skoda
Service center: ARTOC AUTO
Country: Egypt
City: Cairo
Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Very bad
Comment:I bought Skoda Octavia Fantasia 2012 on Dec-2011 from Egypt ARTOC AUTO at Mokattam (Main Office)
I found following issues coming from Skoda Factory and I went to ARTOC AUTO main service center at Ghamra twice on 26-Dec-2011 and 31-Dec-2011 and they can not fix it as follow:
1- Steering wheel is deviated to right when driving the car:
They test drive the car by Eng. "Diaa AL Rahman" and find there is Steering wheel deviation to right.
I asked him if you are sure that you can fix it then do it. If you can not, please leave it as it is.
He said we can not see anything wrong on your car without fixing it. So i trust them.
When I received my car I found they did not fix steering wheel deviation and they scratched cover of steering wheel.
They paid 115 L.E as a compensation for scratched cover of steering wheel but they can not fix steering wheel deviation to right. They said it is NORMAL. This is Skoda Factory fault.
ARTOC AUTO main service center does not have the right tool to fix our car. They are not qualified to fix our cars.
We do not see our car when they took it inside their service center.
How can I trust then on my car for next services?
2- Passenger seat Backrest vibration when moving to back:
When moving backrest of passenger seat to back, it vibrates. When I checked in another new car, I found it working to back smoothly.
ARTOC AUTO Main service center said it NORMAL in my car which is not correct. They do not need to confess with this fault. This is Skoda Factory Fault.
Note:
1-When I received that Car from ARTOC AUTO main office at Mokattam, I found Washer fluid is at low level. They said it is NORMAL; you can fill it from water tap. All new cars should have full level of washer fluid.
They do not do full inspection for the new car before deliver to customers. This is bad thing.
2- ARTOC AUTO main sales office told me my RADIO does not have AM frequency. They said; it has only FM frequency. But I found there is AM Frequency. They do not know their car well.
3- ARTOC AUTO main service center takes around 2 weeks to explain to me how TPM system works. They do not know their car well.
4- I sent many mails for above issues to ARTOC AUTO main service center, they replied twice then they did not since 16-Jan-2012 till now. This is not good behavior from Service Center manager.
5-I tried to reach to Mr Mazhar EL Shiekh and Mr Pierre Forest with no use.
6- When I was visited ARTOC AUTO Main service center on 26-Dec-2011, I found one of customer lost his fire extinguisher from his car while he registered it at his entrance of Main service center. How can I trust my car inside ARTOC AUTO main service center?
Conclusion:
-I paid the full price of car cash and car has faults ARTOC do not need to confess it and they can not fix it. They provide car with faults to me. Also there is no qualified people and tools at main service center make scratch to my car based on above issues.
-ARTOC took full money cash, they said excellent work, but we can not see any excellent work!
-Based on warranty, it involve of repair only. But they can not repair based on above issues.
- I met GM of ARTOC AUTO Mr Ahmed Mehrez, he said to me : sell the car or complain at CPA Consumer Protection Agency
-I would like to refund my money back because they are not qualified to do their JOB in minor issues, so what will happen in major issues and in next services.
Regards
Ahmed Said
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Yasser Belal from Cairo - Egypt wrote:
Subject: Comparison Skoda Octavia 2012 and Honda Civic 2012 (Readers letter)
الأستاذ / Ù…Øمد
السلام عليكم Ùˆ رØمة الله Ùˆ بركاته
أريد عقد مقارنة تÙصيلية بين هوندا سيÙيك 2012 Ùˆ سكودا أوكتاÙيا 2012 من جميع الوجوه مثل
عوامل الأمان - ÙƒÙائة العÙشة - الثبات علي السرعات العالية
القيمة المقابلة للنقود المدÙوعة - الكماليات - التوكيل
مراكز الخدمة ................ كل شيء
من الاخر أنا عايز أعر٠أشتري ايه بالظبط
شكرا جزيلا لاهتمامكم
ياسر بلال
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Mohamed Hassan from Cairo - Egypt wrote:
Subject: Ford Focus 2012 Evaluation (Readers letter)
Dear Sir,
I'm about to buy a new car and I like the new ford focus, sport Edition, could you provide me with full evaluations on the car performance, after sales service. and Finally which is better in your own point of view Focus 2012 or Skoda Fantasia 2012?
Thanks in Advance.
Regards,
Mohamed Hassan
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Mohamed from tunis - tunisia wrote:
Subject: Golf 6 DSG7 problem (Readers letter)
Please I need your advice about my problem. I live in Tunisia and I have a Golf 6 equipped with an automatic gearbox DSG7. my problem is D1, D3, D5 and D7 gears are only woking and I see them blinking permanently on the dashboard screen, the D2, D4 and D6 are always jumped out. the reverse does not work if we moved forward that's why we need to restart in order to make it work.I just want to know is it the gearbox that need to be replaced? and does the VW dealer has to be in charge of all the expenses since the car just exceed the warranty duration?? thank you
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Sameh Ramadan from Giza - Egypt wrote:
Subject: Comparison (Readers letter)
Dear Mr. Sheta,
I'm going to buy HB car and would like to get your advice between 2 cars peugoet 308 and skoda fabia or if u have any other recommendation ?
Thanks for ur feedback,
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mohammed nabil from cairo - egypt wrote:
Subject: Recommendation: BMW 320i or Mercedes C-Class or Volvo S80? (Readers letter)
Dear Sirs,
i own a 406 peugeot 2003,55.000 km till now and i am to buy a new car and i was evaluating between the BMW 320 and Mercedes c class with a special preference towards the c class being elegant till i had a look on the volvo S80 ,dazzling equipments in comparison to the other 2 cars,it seemed a little bit smaller from the inside than my 406,but the price is very nice taking into consideration that they will take it as trade-in yet the price not evaluated till actual purchase.
i need to know is it a good choice or not,because i had many troubles in my 406 (the gear shifts are vigorous,automatic gear faults, didn't like the service center 3amel zay el warsha but nice people though, i felt like i was tricked in this car),is the s80 really 180 hp for 1600 cc that means better than BMW and my 2000cc 406 ? are all these equipment loaded in the volvo not a trick? any better choices?
i really don't know and can't make up my mind,please help
thanks a lot
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Mohamed Adel from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt - Ghabbour / Defected Hyundai Sonata (Readers letter)
Dear Auto Arabia,
I recently bought a 2010 New Hyundai Sonata from Hyundai company in February 2012.
Upon receiving the car, I immediately noticed the car's handling and stability is terrible, very bumpy even in good roads, and can feel the car struggles to move in a straight line.
I called back in the morning of the next day and immediately went to the service center and reported the issue, and explained the situation, and engineer came out with me for a drive and he said all is fine, I refused his answer and asked for a complete checkup of the car's suspension system and tyres.
I then took the car after it stayed in the service for around 6 hours where they said a complete checkup and re-screwing of the suspension, their answer was the air pressure for the tyres was the problem (I had already checked that the day before) and there should be no problem.
Unsurprisingly the fault remained as is, so I went back and insisted for a fix, and I told them what I think is the tyres need to be changed since the car was parked for 2 years before they sold it to me, and they said they'll change it, but it's not in the warehouse now and they'll buy them and call me to come install them.
It's been around a month now and they keep saying the tyres are not ready yet, so I'm contacting you to help me find a way to get them to change my tyres, brake disks, brake pads, and all rubber parts of front and rear suspension (gelab).
I'm a regular listener to your weekly radio show Tuesday's on Radio Masr 88.7 and I would like to talk to you next Tuesday to explain the problem, I'll try to call u in the next episode.
Regards,
Mohamed
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Anwar Mohamed Ibrahim from Cairo - Egypt wrote:
Subject: Self-Import of car from Gulf region / Europe (Readers letter)
1) Please advise, How to import new or used car from gulf countries by my self?
2) Is this way cheaper than if I buy from Egypt?
Thanks.
Editors response:
Dear Anwar,
it is very simple:
1) You chose a car model, then chose a dealer in any gulf country or in Europe and then you discuss or arrange with them the payment method and the way of delivery.
2) Yes, it will be much cheaper when importing the car yourself. Depending which model you chose, you can save between 20.000 - 100.000 LE per car or even more.
Regards,
Editor
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Gasser from Cairo - Egypt wrote:
Subject: Volvo S80 Evaluation and Service Center Evaluation (Readers letter)
Dear Mohamed,
I would like to buy a Volvo S80 or S60, and would like to have your opinion, as well as, your evaluation of Ezz El-Arab as a dealer and service center.
Editors response:
Dear Gasser,
both the Volvo S60 as well ast the Volvo S80 are very good and safe cars. But the S80 might not be as spacious as you would expect it.
Unfortunately the service center of Volvo Egypt and its dealer Ezz El Arab do not enjoy a good reputation as we get many many complaints from customers and owners, including complaints from the other brands which Ezz El Arabi is representing like Great Wall, Proton, Citroen and Jeep / Chrysler.
Regards,
Editor
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Radwa Yehia from Giza - Egypt wrote:
Subject: Advice - Safe car with ABS (Readers letter)
I need to buy an automatic car that have ABS and its price range between 120000.00 to 130000.00 can u help me.
My last car was KIA cerato 2010 i didn't like at all and just had an accident with it.
thank you
Editors response:
Dear Radwa,
hopefully you did not get hurt during the accident with your KIA Cerato.
This is why we always recommend our readers to buy cars with ESP (Electronic Stability Program), as the ABS (Anti-Blocking-System) of the brake-system is not enough in stabilizing the car when facing a dangerous situation or trying to avoid an obstacle or crash.
Only cars with ESP in this price range are the SEAT Ibiza, Skoda Roomster and the Skoda Fabia which I can strongly recommend for you as it is a very stable and safe car with well-known Volkswagen technology.
Always drive safe.
Regards,
Editor
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ahmed said from cairo - egypt wrote:
Subject: Complaint Skoda Egypt - Artoc Auto / Octavia A5 Fantasia 2012 (Readers letter)
I bought Skoda Octavia Fantasia 2012 on Dec-2011 from Egypt ARTOC AUTO at Mokattam (Main Office)
I found following issues coming from Skoda Factory and I went to ARTOC AUTO main service center at Ghamra twice on 26-Dec-2011 and 31-Dec-2011 and they can not fix it as follow:
1- Steering wheel is deviated to right when driving the car:
They test drive the car by Eng. "Diaa AL Rahman" and find there is Steering wheel deviation to right.
I asked him if you are sure that you can fix it then do it. If you can not, please leave it as it is.
He said we can not see anything wrong on your car without fixing it. So i trust them.
When I received my car I found they did not fix steering wheel deviation and they scratched cover of steering wheel.
They paid 115 L.E as a compensation for scratched cover of steering wheel but they can not fix steering wheel deviation to right. They said it is NORMAL. This is Skoda Factory fault.
ARTOC AUTO main service center does not have the right tool to fix our car. They are not qualified to fix our cars.
We do not see our car when they took it inside their service center.
How can I trust then on my car for next services?
2- Passenger seat Backrest vibration when moving to back:
When moving backrest of passenger seat to back, it vibrates. When I checked in another new car, I found it working to back smoothly.
ARTOC AUTO Main service center said it NORMAL in my car which is not correct. They do not need to confess with this fault. This is Skoda Factory Fault.
Note:
1-When I received that Car from ARTOC AUTO main office at Mokattam, I found Washer fluid is at low level. They said it is NORMAL; you can fill it from water tap. All new cars should have full level of washer fluid.
They do not do full inspection for the new car before deliver to customers. This is bad thing.
2- ARTOC AUTO main sales office told me my RADIO does not have AM frequency. They said; it has only FM frequency. But I found there is AM Frequency. They do not know their car well.
3- ARTOC AUTO main service center takes around 2 weeks to explain to me how TPM system works. They do not know their car well.
4- I sent many mails for above issues to ARTOC AUTO main service center, they replied twice then they did not since 16-Jan-2012 till now. This is not good behavior from Service Center manager.
5-I tried to reach to Mr Mazhar EL Shiekh and Mr Pierre Forest with no use.
6- When I was visited ARTOC AUTO Main service center on 26-Dec-2011, I found one of customer lost his fire extinguisher from his car while he registered it at his entrance of Main service center. How can I trust my car inside ARTOC AUTO main service center?
Conclusion:
-I paid the full price of car cash and car has faults ARTOC do not need to confess it and they can not fix it. They provide car with faults to me. Also there is no qualified people and tools at main service center make scratch to my car based on above issues.
-ARTOC took full money cash, they said excellent work, but we can not see any excellent work!
-Based on warranty, it involve of repair only. But they can not repair based on above issues.
- I met GM of ARTOC AUTO Mr Ahmed Mehrez, he said to me : sell the car or complain at CPA Consumer Protection Agency
-I would like to refund my money back because they are not qualified to do their JOB in minor issues, so what will happen in major issues and in next services.
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Yaser El Bahschawi - ياسر from CAIRO - Egypt wrote:
Subject: 2012 Nissan Sunny - نيسان صني 2012 (Go to article)
عزيزي أستاذ محمد شتا
ما رأيك فى نيسان صني 2012 و هل هى شبيهة بمثيلاتها فى الخارج؟ فى الشكل و المواصفات؟ شكرا جزيلا و فى إنتظار الرد
Editors response:
Dear Yaser,
wait a little while. The all-new 2012 Nissan Sunny will probably arrive soon to Egypt.
Regards,
Editor
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Mohamed Samir from Giza - Egypt wrote:
Subject: Nissan Qashqai or KIA Sportage? (Go to article)
which is the best? Nissan Qashqai automatic or Kia Sportage automatic and why?
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Tamer Mohammed Atteya from Cairo - Egypt wrote:
Subject: Volkswagen malmanufacturing (Readers letter)
I am an assistant lecturer in al Kasr Alani hospital and I have Jetta 2010 .
Last thursday when I was leaving the hospital in parking zone I hate the plateform at speed 5-10km/h ( before the car to demonestrate the speed on dash board ).
I was stopped immediately and open the door to saw what happened to the car I saw every thing was normal except the lowest of ( front barrier ) so I called the car carrier to took the car to our dealership in aborawash after administration and examination of the car they told me my gearbox was broken , radiator and cooling condenser also.
They told me that cost 95000 Egyptian pounds.
How come a car cost 217.000 LE have plastic cover on its inferior aspect ?
This is consider maldesigning and malmanufacturing ?
And how this minor accident cause this huge damage this car is very fragile . What make depressed and extremely unsatisfied is the broken part can't be sold as their policy to sale the whole gearbox not any compartment .
This is to gain more money despite the customer satisfaction.
Plz help me with dealer of volkswagen as they dont have any mercy.
Editors response:
Dear Tamer,
We will forward your complaint to Germany.
But could you please send us another complaint and explain exactly what happened and how it happened? Please also mention your car model and send us pictures of your damaged car and the barrier if possible.
In the meantime also feel free to call us next Tuesday during our live-program on Radio Masr 88.7, between 4-
7pm.
Regards,
Editor
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m .yehya from cairo - cairo wrote:
Subject: Gearbox of Skoda Octavia A5 (Readers letter)
عايز اعر٠معلومات عن اوكتاÙيا Ùاي٠لانى سمعت ان الÙتيس ÙÙ‰ مشاكل موديل 2005
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Ahmed from Cairo - Egypt wrote:
Subject: Complaint Skoda Egypt - ARTOC AUTO / Skoda Octavia Fantasia 2012 (Readers letter)
اشتريت سكودا( اوكتاÙيا Ùانتازيا 2012) ديسمبر 2011 من " ارتوك اوتو" ÙÙŠ المقطم (مكتب المبيعات الرئيسي)
لقد وجدت العيوب التالية ÙÙŠ السيارة قادمة من "مصنع سكودا" وذهبت إلى مركز الخدمة الرئيسي " ارتوك اوتو"ÙÙŠ غمرة مرتين يوم 26 ديسمبر 2011 Ùˆ 31 ديسمبر 2011 (عداد الكيلومتر400 Ùقط ) وأنه لايمكن إصلاØÙ‡ كما يلي:
1- المقود منØر٠إلى اليمين عند قيادة السيارة:
- تم تجربة قيادة السيارة بواسطة مركز الخدمة (مهندس \ ضيأ الرØمن)ØŒ ووجد هناك انØرا٠عجلة القيادة إلى اليمين.
- سَأَلْته إذا كنت متأكداً من أنه يمكنك إصلاØها ام لا. إذا كنت لا تستطيع، رجاء اتركه كما هو. Ùقال أنه لا يمكن رؤية أي شيء خطأ ÙÙŠ السيارة الخاصة بى دون تصليØها. لذلك وثقت بهم.
- عندما استلمت سيارتي وجدت أنه لم يتم Ø§ØµÙ„Ø§Ø Ø§Ù†Øرا٠عجلة القيادة وأنه Øدث خدش بغطاء عجلة القيادة.انظر الصور الملØقة.
- لقد دÙعوا 115 جنيه كتعويض عن الغطاء المخدوش من عجلة القيادة ولكن لم يستطيعوا Ø¥ØµÙ„Ø§Ø Ø§Ù†Øرا٠المقود إلى اليمين. وقالوا أنه أمر عادي. وهذا خطأ "مصنع سكودا".
- مركز الخدمة الرئيسي " ارتوك اوتو"ÙÙŠ غمرة ليس لديهم الأدوات الصØÙŠØØ© Ù„Ø¥ØµÙ„Ø§Ø Ø³ÙŠØ§Ø±ØªÙ‰ Ùˆ أنهم ليسوا مؤهلين Ù„Ø¥ØµÙ„Ø§Ø Ø³ÙŠØ§Ø±ØªÙ‰.
- كذلك ÙÙ‰ مركز الخدمة الرئيسي " ارتوك اوتو" ÙÙŠ غمرة لا نرى سيارتنا عندما يأخذوها الى داخل مركز الخدمة الخاص بهم. نرجو الشÙاÙية.
- كي٠يمكن أن أثق على سيارتي ÙÙŠ الصيانات التالية ÙÙ‰ مركز الخدمة الرئيسي " ارتوك اوتو" ÙÙŠ غمرة ØŸ
2- ظهر مقعد الراكب الأمامى يهتز عند الØركة إلى الخلÙ:
- عند تØريك ظهرمقعد الراكب الامامى إلى الخلÙØŒ Ùإنه يتذبذب (يهتز). عندما قارنت هذا العيب ÙÙŠ سيارة جديدة أخرى، وجدت أنها تعمل بصورة سلسة Ùˆ جيدة.
- مركز الخدمة الرئيسي " ارتوك اوتو" قالوا أنه عادي ÙÙŠ سيارتي وهذا غير صØÙŠØ. ولا يريدون الاعترا٠بهذا الخطأ. وهذا "خطأ مصنع سكودا".
ملاØظات:
1-عندما استلمت السيارة من " ارتوك اوتو" ÙÙŠ المقطم (مكتب المبيعات الرئيسي)ØŒ وجدت سائل المساØات عند مستوى منخÙض. وقالوا أنها عادي؛ يمكنك ملءها من مياه الØÙ†Ùية.مع انه يجب أن يكون جميع السيارات الجديدة مستوى سائل المساØات مملؤ من قبل المصنع . وهذا "خطأ مصنع سكودا".
كّذلك " ارتوك اوتو" ÙÙŠ المقطم (مكتب المبيعات الرئيسي) لا تقوم بالتÙتيش الكامل على السيارات الجديدة قبل التسليم للعملاء. وهذا شيء سيء.
2- " ارتوك اوتو" ÙÙŠ المقطم (مكتب المبيعات الرئيسي) قالوا لي انه لايوجد تردد AM ÙÙ‰ راديو السيارة Ùˆ قالوا أنه يوجد Ùقط تردد FM. ولكن وجدت تردد AM. Ùˆ هذا يدل على أنهم لا يعرÙون سيارتهم بشكل جيد.
3- كذلك اخذوا Øوالى اسبوعين Ù„Ø´Ø±Ø ÙƒÙŠÙية عمل "نظام مراقبة ضغط الطارات" Ùˆ هذا يدل على أنهم لا يعرÙون سيارتهم بشكل جيد.
4- لقد ارسلت عدة ايميلات عن المشاكل الموجودة اعلاه Ùˆ ردوا مرتبن ثم لم يردوا من 16يناير Øتى الان. وهذا غير جيد من مدير مركز الخدمة الرئيسى ÙÙ‰ غمرة
5- كذلك Øاولت الوصول الى Ø£\ مظهر الشيخ Ùˆ مستر\ بيير Ùورست Ùˆ لم استطع.
6- عند ذهابي الي مركز الخدمة الرئيسى ÙÙ‰ غمرة ÙÙŠ 26-ديسمبر-2011 وجدت اØد العملاء وقد Ùقد Ø·Ùا ية الØريق الخاصة بسيارته داخل مركز الخدمة الرئيسى مع انه اثبتها عند الأمن عند دخوله مركز الخدمة الرئيسى ÙÙ‰ غمرة. Ùكي٠اثق علي سبارتى داخل مركز الخدمة الرئيسى ÙÙ‰ غمرة؟
وختاما:
- لقد دÙعت ثمن السيارة نقدا وأن ا السيارة بها أخطاء لا يريدون الاعترا٠بها ولا يستطيعون اصلاØها. كما لا يوجد أشخاص مؤهلين ومدربين بطريقة اØتراÙية والأدوات ÙÙŠ مركز الخدمة الرئيسي تØدث خدوش بالسيارة استناداً إلى المشاكل أعلاه.
- انهم ياخذون ثمن السيارة كاملا و يقولون كلاما ممتازا و لكن لا نري عملا ممتازا.
- بنأ على الضمان Ùانه يشمل Ø§ØµÙ„Ø§Ø Ø§Ù„Ø¹ÙŠÙˆØ¨ Ùقط. Ùˆ لكنهم لا يستطيعون Ø§Ù„Ø§ØµÙ„Ø§Ø (كما بينت ÙÙ‰ الاعلى)
- لقد قابلت مدير عام " ارتوك اوتو" " Ø£Øمد Ù…Øرز" Ùˆ قال لي بيع السيارة او اشتكي ÙÙŠ جهاز Øماية المستهلك.
- اريد لجنة من كلية الهندسة Ù„ÙØص السيارة.
- أود أن استرداد نقودي (وهذا هو الاÙضل) او استبدال السيارة بسيارة جديدة. لأنهم ليسوا مؤهلين للقيام بعملهم ÙÙŠ العيوب التى اتت من مصنع سكودا ØŒ Ùما الذي سيØدث ÙÙŠ المشاكل الاخرى والصيانات القادمة.
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Abdel Rahman from Cairo - Egypt wrote:
Subject: Complaint Volkswagen Egypt / VW JETTA 1.4 TSI 160 HP (Readers letter)
Dear Volkswagen AG,
I have an urgent & serious problem with your agency in Egypt, concluded in the following: I bought a New Jetta 1.4 TSI 160 HP, and from day 1, i have a problem with seat beside the driver and even the Egyptian Volkswagen agent can't recognize the problem and they refused to change it and they just want to repaire it, although i just bought it from 1 week ago with only 800 KM on the clock.
I need your assistance urgently!
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ebrahim mahmoud from cairo - egypt wrote:
Subject: Complaint Speranza Egypt / Tiggo model (Readers letter)
السلام عليكم ورØمة الله وبركاته
انا عندى مشكلة ÙÙ‰ سيارتى ( اسبرانزا تيجو موديل 2011 ) ÙˆØتى تاريخه لم يتم Øلها من التوكيل وهى ان عداد السرعة عطلان منذ 4 اشهر وهذا يؤثر على السيارة ( تتخنق ولا ÙŠØدث سهولة ÙÙ‰ النقل خاصة على السرعة الاولى والثانية) وكل ما اتØدث مع التوكيل ( مركز الخدمة بالعباسية) يقول ان السيارة تØتاج الى Øساس سرعة ومنذ 4 اشهر لم يتم توÙيره Ùبالله عليكم ÙÙ‰ توكيل لا يعر٠متى يتم توÙيره او انه لايوجد اصلا عنده لذا ارجو من سيادتكممساعدتى ÙÙ‰ ايجاد ØÙ„ لهذه المشكلة Øيث اننى لم استطيع تØمل السيارة اكثر من ذلك بسبب الخدمة السيئة من توكيل اسبيرانزا
ولسيادتكم جزيل الشكر
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Ahmed Soliman from Cairo - Egypt wrote:
Subject: Car recommendation - My budget : 40.000 - 50.000 LE (Go to article)
تØياتى للأستاذ/ Ù…Øمد شتا
ثانيا: أنا بصدد أنى أشترى سيارة صغيرة لزوجتى والإمكنيات المتاØØ© ÙÙ‰ Øدود 40إلى 50 أل٠جنيه Ùأود Ø§Ù„Ù†ØµØ Ø¹Ù† السيارة المناسبة
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Hany Tosson from Cairo - Egypt wrote:
Subject: Complaint Skoda Egypt - Artoc Auto / Octavia A5 (Readers letter)
Dear Sir,
My name is Hany Tosson, I am Skoda customer in Egypt since 2006 when I bought my Octavia A5 car from Artoc Auto Group in Egypt which I was very happy and proud of it till last week.
As I used to do every 5000 KM to go to Skoda service center in 4 Tereet El Gabal St Dair El Malak, Cairo Egypt to do the normal service I went last week to do this normal service when I met the reception Eng. who asked me to leave the car and come at the same day later. During the day I received two phone call from the same Eng. who took my approval to change some of the parts which needed to be changed to maintain the same efficiency of the car (invoice attached). He asked me to come to the service center at 3 pm and when I arrived their he asked me to wait one hour and then at 5 pm he asked me to go home as the care maintenance didn't finish yet!!!!!!!!!
The day after I called him at 10 am and he asked me to come to take the car at 11 am. I went there and waited for him till 1.00pm when asked the customer service to meet the manager of the center accordingly I met Mr. Housien El Wardany Housien to complain about the bad time estimation of the car maintenance!!!!!!!!!!! He called the reception Eng. and another Eng. called Mohamed Atteia who started to whisper to Eng Housien and then they told me that the steering light in the car control panel is lighting and they both confirmed that this light was not on when I delivered the car the day before.
I tried my best to understand what happened and how but they all said that they don't know what happened. Eng. Housien El Wardany told me that he can give me 10% discount on the steering box replacement (total cost LE 11000 or $ 1800)!!!!!!!!!!!!!!
I attached to you copy of the car maintenance invoice when I paid more that LE 4000 or $680 and Eng. Housien El Wardany write on the invoice that he will give me this discount. I am sending you this complaint to ask you to kindly replace the steering box for free in my car to bring the car to the original condition when I deliver the car to your maintenance service center on the 6th of Feb 2012
Thanks,
Hany Tosson
Senior Regional Finance Manager
Egypt, North Africa and Levant,
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Hany Tosson from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Skoda
Service center: Artoc
Country: Egypt
City: Cairo
Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Bad
Comment:My name is Hany Tosson, I am Skoda customer in Egypt since 2006 when I bought my Octavia A5 car from Artoc Auto Group in Egypt which I was very happy and proud of it till last week.
As I used to do every 5000 KM to go to Skoda service center in 4 Tereet El Gabal St Dair El Malak, Cairo Egypt to do the normal service I went last week to do this normal service when I met the reception Eng. who asked me to leave the car and come at the same day later. During the day I received two phone call from the same Eng. who took my approval to change some of the parts which needed to be changed to maintain the same efficiency of the car (invoice attached). He asked me to come to the service center at 3 pm and when I arrived their he asked me to wait one hour and then at 5 pm he asked me to go home as the care maintenance didn't finish yet!!!!!!!!!
The day after I called him at 10 am and he asked me to come to take the car at 11 am. I went there and waited for him till 1.00pm when asked the customer service to meet the manager of the center accordingly I met Mr. Housien El Wardany Housien to complain about the bad time estimation of the car maintenance!!!!!!!!!!! He called the reception Eng. and another Eng. called Mohamed Atteia who started to whisper to Eng Housien and then they told me that the steering light in the car control panel is lighting and they both confirmed that this light was not on when I delivered the car the day before.
I tried my best to understand what happened and how but they all said that they don't know what happened. Eng. Housien El Wardany told me that he can give me 10% discount on the steering box replacement (total cost LE 11000 or $ 1800)!!!!!!!!!!!!!!
I attached to you copy of the car maintenance invoice when I paid more that LE 4000 or $680 and Eng. Housien El Wardany write on the invoice that he will give me this discount. I am sending you this complaint to ask you to kindly replace the steering box for free in my car to bring the car to the original condition when I deliver the car to your maintenance service center on the 6th of Feb 2012
Thanks,
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Samer Abuhatab from Cairo - EGYPT wrote:
Subject: Evaluation - FIAT Egypt Omatra (Readers letter)
Company: Fiat
Service center: Omatra
Country: Egypt
City: Cairo
Company Rating: Bad
Service Rating: Needs a new representative in Cairo, Egypt
Sales Rating: Bad
Comment:
I personally find it very disappointing when i have to visit the service center more than twice to solve the same problem especially that I know that Fiat is a big car manufacturer. i had a problem with my ABS due to a problem with me left side wheel and Omtra suggested that i need to change the drum because the ABS sensor is not working. i agreed to that and they changed everything but after i took the car i found that the ABS is still not working properly.
i received a follow up call from the CS team and i mentioned my complain and they promised that someone from the center will call and solve this... until this moment i did not receive a call from anyone.
That’s all and THANKS
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Mrs Gail J Gray from London - England wrote:
Subject: Michael Schumacher (Go to article)
To me i think it is Michael Schumacher that have made formula 1 very popular, i agree on everything he says and does, i have supported him since 1991 and he has never let me down. Michael deserves a loyal long lasting trophy has it was him with Mr Jean Todt and Mr Ross Brawn that has made ferrari victorious. when Michael left in 2006 the formula 1 sports was dull and boring as Michael always delivers excellent excitable races.Michael will always be my number 1 hero.
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george farid from giza - egypt wrote:
Subject: Complaint Speranza Egypt Abou EL Fotouh / Speranza A516 (Readers letter)
i have speranza a516 from july 2009
aT 90OOO KM FROM ABOUT 6-7 month
abouelfetooh kilo 32 masr alex desert road changed my front shock absorber with non original one on the guarantee and now
at 120000 km i knew and found that the one they install is longer than the stock so the car is higher than normal and not stable
and it start to make sound at morning
i don't know what can i do, please tell me if i have right to change it again or no.
thanks,
my regards,
george farid
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Tamer from cairo - egypt wrote:
Subject: Complaint Honda Egypt - Civic problems / Kia sportage recommendation? (Readers letter)
i wanted to know if the new KIA sportage is reliable or not as my previous experience with KIA sorento was very bad to the extent that in 2 years i had to overhaule the motor.
also i have a 2009 Honda civic with 55000 km mileage and it has a broken steering box. the service center doesn't want to change it as the car is 2 month out of the guarantee period.
in 55000 km one side of the box is broken and the other is ok and the new box costs 7000 Le. it seems that Honda is not a reliable car after all.
i need your advice on what to do with Honda and about the KIA
looking forward for your reply
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Yasser Sharaf from Maadi - EGYPT wrote:
Subject: Evaluation - Mercedes Benz / Maadi Service Center (Readers letter)
Company: Mercedes Benz
Service center: MECC
Country: Egypt
City: Maadi
Company Rating: Excellent
Service Rating: Excellent
Sales Rating: Excellent
Comment:
Great experience, courteous, professional and fair
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Yasser Sharaf from Maadi - Egypt wrote:
Subject: Mercedes Benz Egypt / Maintenance (Readers letter)
I took my car to regular maintenance last week.
They called me and advised that the right shock absorber needs changing after 30,000 KM.without any complaints from my side.
They changed it on their own accord and at there expense without a word from me.
When they called to follow up on the maintenance experience, I had only one word "EXCELLENT"
This is MECC Maadi.
Just wanted to share a positive experience.
Best regards
Yasser
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Essam Ghonaim from Cairo - Egypt wrote:
Subject: Hyundai New Accent - power steering problems? (Readers letter)
I have sent this message before and got no answer will u please answer me this time. I have a 2007 new accent and going ok. But I just heared that there is a problem in its electric power steering. Is there any? And is it better to be hydraulic or not? Thanks a lot
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anwar from gharbia - egypt wrote:
Subject: Car recommendation - My budget : 70.000 LE (Readers letter)
انا لدى 70000 جنيه واستطيع دÙع قسط شهرى 1000 جنيه واريد اختيار السيارة المناسبة لى Øيث Ù†ØÙ† عائلة تتكون من 5 اÙراد
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Ahmed Attia from Cairo - Egypt wrote:
Subject: Inquiry about Peugeot 605 (Readers letter)
Hi ,
i want a professional opinion about Peugeot 605 Mo. 2000 ,my concern is about spare parts availability , prices in comparison with the available car in the same category, & if you can tell me the main problems in this car
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Mohamed Sedik - محمد صد� from القاهره - مصر wrote:
Subject: Complaint Speranza Egypt - No spare parts (Readers letter)
توكيل اسبرانزا اسوا توكيل لان كل قطعه غيار في الضمان غير موجوده لكن لو سالت عليها عندهم في بيع قطع الغيار ممكن يبيعها لك
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Sherif Nour from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour / Accent RB 2012 (Readers letter)
عندى مشكلة ÙÙ‰ السى دى، السماعات الخلÙية تكاد تكون مش شغالة
قلت دة ÙÙ‰ صيانة ال 1000 Ùˆ ÙÙ‰ ال 5000 Ùˆ ماÙيش Øد Øتى بيقوللى ايه المشكلة
معاملة ÙÙ‰ منتهى الأستهتار من وجهة نظرى
صيانة ال 1000 كانت ÙÙ‰ قليوب Ùˆ ال 5000 كانت ÙÙ‰ ابو رواش
اتمنى الاقى ØÙ„ Ùˆ معاملة اÙضل من كدة
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Omar from Cairo - Egypt wrote:
Subject: Kia Sportaged Vs. Octavia (Readers letter)
If you would choose one between the new KIA sportage 1.6 and the Octavia fantasia, which one could you pick?
Editors response:
If you are going to opt for the KIA Sportage version with ESP (210.000 LE) then the KIA Sportage would be a good options. Otherwise, I personally would pick the Skoda Octavia Fantasia (A5).
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Hesham Abou Hussein from Guiza - Egypt wrote:
Subject: C250 (Readers letter)
أنا مالك سيارة مرسيدس سي 250 2010 Ø£Ùنجارد وأعاني من تكرار المشاكل المتعلقة بعÙشة السيارة وعدم مقدرة مركز الصيانة علي ØÙ„ المشاكل المتكررة والتي كان من المستبعد أن تØدث ÙÙŠ سيارة مرسيدس وأشعر بأنني أمتلك سيارة قديمة نصر 128 وليس سيارة عالمية وذات سمعة مدوية بالإضاÙØ© إلي ثمن السيارة الذي تم دÙعه وهو 438000 جنيه مصري علما بأنني قد تقدمت بشكوي إلي مرسيدس العالمية وجهاز Øماية المستهلك Øيث أن الضمان ينتهي ÙÙŠ Ùبراير علما بأنني زبون دائم ÙÙŠ مركز الصيانة Øيث يجب أن أزور المركز مرتين شهريا علي الأقل إضاÙØ© إلي عدم شعوري بالأمان علي عائلتي والضيق الكامل من السيارة والشركة ونوع السيارة. أنا ÙÙŠ Øيرة كي٠تكون سيارة ذات ماركة عالمية وسمعة مدوية تقوم بإنتاج مثل هذه النوعية من السيارات الغالية الثمن Ùˆ تكون بهذه الرداءة ÙÙŠ الإنتاج والصيانة وعدم الØÙاظ علي راØØ© العملاء وسمعة تلك السيارة.
لقد أسقط ÙÙŠ يدي ولا أدري كي٠يمكن التصر٠Øيال تلك الأعطال والشكاوي المستمرة ÙˆÙÙŠ Ù†Ùس الوقت عدم مقدرة مركز الصيانة علي ØÙ„ تلك المشاكل وتسليم السيارة بدون عيوب بعد Ù„ مرة من طلب Ø§Ù„Ø¥ØµÙ„Ø§Ø Ø¹Ù„Ù…Ø§ بأنه قد تم تغيير المساعدين الأربعة وقاعدة الÙيتيس والجلب الأمامية ورغم هذا Ùأن أداء السيارة المرسيدس العالمية أسوأ من نصر 128 .
أرجو الإهتمام وتقديم Ø§Ù„Ù†ØµØ Ù„Ø±Ø§ØºØ¨ÙŠ ركوب السيارات العالمية عدم شراء تلك السيارة لما تم ذكره سابقا وتقديم النصيØØ© إلي مالك تلك السيارة الذي هو أنا Ùيما أستطيع عمله Øيال تلك المشاكل.
Editors response:
Dear Mr. Hesham,
we have forwarded your complaint to the management of Mercedes Benz Egypt. I am sure that you will hear from them soon. If you do not hear from them and if your complaint is not solved properly, then please feel free to write to us again or call us during our live radio program on Radio Masr 88.7 every Tuesday between 4-7pm.
regards, Editor
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ahmed farouk hassan from cairo - egypt wrote:
Subject: Recommendation about Brilliance FSV ? (Readers letter)
Dear Sir ,
Iam willing to buy a new car & iam interested in Brilliance ( FSV )F/O - A/T
I need yr. advise about this car & after sales services .
Best Regards
Ahmed Farouk
Editors response:
Dear Ahmed,
we will receive a FSV test-car soon. As soon as we test the car, we will inform you with our recommendation and tell you if it is good or not.
Regarding after sales service, Brilliance Egypt and thee Bavarian Auto Group are so far doing a very good job and taking good care of the complaints we send them very swiftly and in a professional way.
Editor
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Emad from Cairo - Egypt wrote:
Subject: Problems with my Renault Logan (Readers letter)
اشتريت عربيه موديل رينو لوجان 2011 عامله Ù„Øد دلوقتى 3000 كيلو متر
هناك مشكلتين : المشكله الاولى انه هناك زنه ÙÙ‰ دواسه البنزين والزنه دى بتكون واضØÙ‡ جدا لما صوت الموتور بيعلى وببدا انقل من غيار للغيار الاعلى هيا زنه Ø®ÙÙŠÙÙ‡ عامله زى زنه الÙيبريشن بتاع الموبايل
المشكله التانيه انه هناك تزيقه ÙÙ‰ الÙرامل صوت التزيقه مبيكنش على الطريق وانا بستخدم الÙرامل ولكن التزييقه دى بسمعها لما باجى انزل الجراش بضهرى لما باستخدم وبدوس على دواسه الÙرامل
مع العلم ان نزولى بالعربيه قليل جدا يقتصر على مره ÙÙ‰ الاسبوع تقريبا وانا عامل Ù„Øد دلوقتى 3000 كيلو متر تقريبا ÙÙ‰ عشره شهور Ùقط من منذ شراء العربيه
ارجو النصيØÙ‡ وشكرا لكم
Editors response:
Dear Emad,
we will forward your complaint to Renault Egypt. I am confident that they will take of your problem. Keep us updated with your case.
Editor
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Mahitab from Giza - EGYPT wrote:
Subject: Evaluation - Citroen Ezz El Arab (Readers letter)
Company: Citroen
Service center: Ezz Elarab
Country: Egypt
City: Giza
Company Rating: Very Good
Service Rating: Excellent
Sales Rating: Good
Comment:
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Afifa Ibrahim Ishak from cairo - Egypt wrote:
Subject: Complaint General Motors Egypt - Chevrolet Mansour / quality of service (Readers letter)
Dear Mr. Mohamed Sheta
I got a new Chevrolet Aveo 2012 car, from Auto Samir Rayan
date of purchase 3 Jan 2012
some issue start to appear after 2 - 3 days of receiving my car, the issue listed below
1- speed counter " kilometrage " was not working at all
2- right flashing light was not working
3- car was not stable " always go to left side " over 80KM/h
4- left side doors " front and rear side " was heavy in opining and closing "
5- crackling sound always appear when driving
went to the service centre " Al Kuwait arabia " Tahrir St.
they do nothing at all ( they don't even care ).
went to Mansour Chevrolet at Kilo 4.5 egypt Alex road
more than 4 times.
they fix the first 4 issues " within 2 weeks "
but they failed with the fifth issue, last visit was 29 Jan 2012
is there is any way to receive a compensation from Mansour Chevrolet's end ???
at least, getting a free inspections, or big discount on the next inspections.
kindly advice
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Mohamed from cairo - Egypt wrote:
Subject: New car: VW Passat 2012 or BMW 316i? (Go to article)
i have question i am going to buy Passat 2012 i need to Know what is good about it and what is bad?
if am compair it with BMW 316I which is better?
Your Advice is highly appreciated
Editors response:
Dear Dr. Mohamed,
both are very good cars.
The 2012 Volkswagen Passat is a very good car and much more modern than the BMW 316i.
But unfortunately Volkswagen Egypt has one of the worst, if not THE worst, reputations in Egypt due to the very poor and incompetent service they offer at their service-station.
Therefore, I personally would chose the BMW 316i instead of the 2012 Passat, even if the new-shape of the BMW 3 series will be offered in Egypt soon (check its pictures on our website!).
Other alternative would be the all-new 2012 Mercedes B-Class, the Skoda Octavia or the Skoda Superb which I consider one of the best cars in this segment. Only disadvantage is: The Skoda Superb is only offered with manual transmission.
Regards,
Editor
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Ashraf from cairo - egypt wrote:
Subject: Car comparison: KIA Cerato or Brilliance Galena or Renault Scala? (Readers letter)
Dear best website ..
I wanna buy a new car between 95,000 and 110,000
and I'm very hesitated between
Kia Cerato A\T
Brilliance Galena
Renault Scala
kindly help me in this important decision ...
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Hazem Abd El-Raouf from Gharbia - Egypt wrote:
Subject: El-Mohandes insurance company / Hyundai Verna 2009 (Readers letter)
عندى عربية Ùيرنا موديل 2009 Ùˆ 1600 سى سى
وعندى مشكلة مع التامين انا مؤمن ÙÙ‰ شركة المهندس للتامين وعندى شوية اصلاØات بسيطة ÙÙ‰ العربية عبارة عن تخيشات بسيطة جدا بالاضاÙØ© الى الزجاج الامامى وكل ما أكلم Øد ÙÙ‰ الشركة يقعد يلÙÙنى Ù„ÙØ© طويلة عريضة بالاضاÙØ© الى مشكلة ادÙع الاول وبعد كده استرد Ùلوسك وهو انا مؤمن على العربية ليه ØŸ
كنت سمعت عن الورش اللى بتتعامل هى مع شركات التأمين بشكل مباشر لو ÙÙ‰ ورشة متعاقدة مع شركة المهندس بØيث Ø§Ø±ÙˆØ ÙˆØ§Ø³Ø¨ÙŠ العربية ØªØªØµÙ„Ø ÙˆØ¨Ø¹Ø¯ كام يوم أخدها تبقى خدمة كويسة جدا
Editors response:
Dear Hazem,
please send us an sms or call us next Tuesday between 4-7pm during our live radio program on Radio Masr 88.7, so that we can discuss your problem on air.
Regards,
Editor
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Mohamed Al Essawy from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt Ghabbour / Verna 1500cc problems (Readers letter)
السلام عليكم ورØمة الله وبركاتة
أنا عندي عربية Ùيرنا 1500 سي سي موديل 2008 عند سرعة Ùوق 100 كم صوت الموتور بيعلي وبيØصل غربلة جامدة ÙÙŠ الدريكسيون وبØسها كمان ÙÙŠ دواسة البنزين, رØت التوكيل وغيروا الطنابير وتيل الÙرامل ورصصوا العجل وظبطوا زوايا علي Øسابهم لما كانت ÙÙŠ Ùترة الضمان بس Ù†Ùس المشكلة موجودة لسه ومش عار٠أعمل إيه ÙÙŠ المشكلة دي والعربية دلوقتي خارج الضمان, علي Ùكرة ÙÙŠ ناس كتير اشتكوا من الموضوع دة
أرجوا الإÙادة جزاكم الله خيرا
Editors response:
Dear Mohamed,
we will forward your complaint to Hyundai in Egypt. Keep us updated with your case and try to sms or call us next Tuesday during our live radio show on Radio Masr 88.7 !
Regards,
Editor
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Khaled FARID from Cairo - Egypt wrote:
Subject: Complaint Mercedes Egypt - CNA / Problems with wheel rims of Mercedes C250 Avantgarde 2011 (Readers letter)
Dear Sir,
I have a problem with Mercedes dealer in Egypt CNA.
I complained to Mercedes Egypt, Mercedes Germany and in parallel to the Egyptian Consumer Protection Authority CPA under number 51546. That is now about two months and no action.
The complain i sent is as follow and i have several other correspondences upon your request:
Dear Sir,
Let me confirm that, I was very broad to be one of Mercedes passenger vehicles owners till today.
For the first problem that I am facing with our C250, I do not find the support that I expect form MB.
Let me explain:
One year ago I bought a C250 with a credit system (That is to pay the price on 5 years)
Accordingly, the normal procedures is, to issue an insurance policy which I issued through an insurance company not well known (At least for me) named Royal, but recommended by your dealer here in Egypt and it has a resident representative in Mercedes (CNA- Katameya Branch) showrooms. Moreover, according to the contract with MB, it will perform the insurance.
Due to that, I felt confident and was sure that, Mercedes selected a respectable insurance company that provides the best service to its clients. Based on that, I signed the insurance policy without getting into details based on my confidence in MB.
Recently, I noticed some vibrations in the driving wheel. I went to MB service center and explained the problem and they confirmed that, the wheels need calibration and balancing. Ok fine.
One day later, they phoned me and said that, it is not possible to calibrate THREE wheels since it seems they are damaged may be due to incur to bumpy in the road and they should be changed.
I said Ok please refer to the insurance company to cover the cost but they said that we doubt that the insurance company will accept to pay which was a surprise to me.
I went to MB service center and met a manager how called the insurance responsible and he said that our expert (the Insurance Engineer) examined the wheels and they will not cover the cost since they are not damaged due to a CONSIDRABLE ACCEDENT as that is mentioned in the policy!!!
I said, but I did not chose that insurance company and I did not have the choice to choose a company with the conditions that I accept. It is you how nominated the insurance company and I accepted based on my trust in MB.
After having several arguments with MB (Unfortunately) and the insurance company representative, I failed to reach a settlement with both parties.
Now, the situation is:
- I have a one year old C250 means still in warranty (20000 Km)
- Valid insurance policy.
And I have to pay the cost of three wheels !!!
So, I believe that, MB put me in a trouble by electing a bad insurance company or at least with conditions not in the behalf of the client and ran away.
However, I demand you to solve this problem immediately either by MB or its insurance company.
Moreover, I invite you to order your dealer in Egypt to review such agreements with that insurance company and to be on the client side not on the insurance company side and to be clear from day one with us because if that behavior came from someone else rather than MB I consider it as a sort of cheating.
Thanks for your positive action.
Editors response:
Dear Mr. Khaled,
we will forward your complaint to Mercedes Benz Egypt, and then to Mercedes Benz Germany if we fail to succeed with Mercedes Egypt.
In the meantime please feel free to send us an sms and call us next Tuesday ( between 4-7pm) during our live radio program on Radio, so that you can join us on air and explain your problem to us and our other listeners.
Regards,
Editor
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Naglaa Qady from Cairo - Egypt wrote:
Subject: Problems with the RPM of my car RPM (Readers letter)
Dear Sir,
i m just inquesting why my car rpm jumps up suddenly with a loud car sound, espicially when breaking down then re move once more . it may jump from rpm 2 to 5 or 6 at a time
Editors response:
Dear Naglaa,
please specify what car model you drive and if it is automatic or manual transmission?
Please be more specific and explain when (winter / summer / when it is hot or cold?) and where (on high-way? in rush-hour?) this rpm-jumping happens.
Regards,
Editor
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Ebrahim Mahmoud from cairo - egypt wrote:
Subject: Complaint Speranza Egypt - Abu El Fotouh / Problems with Speranza Tiggo (Readers letter)
سلام عليكم ورØمة الله وبركاته
انا كنت ارسلت لسيادتكم شكوى من قبل بخصوص عطل عداد السرعة بسيارتى ( اسبرانزا تيجو 2011)منذ ان اشتريتها ÙÙ‰ شهر 8 /2011Ù… وذهبت للتوكيل ( مركز الخدمة بالعباسية ) اكثر من مرة واÙادونى بان السيارة تØتاج الى تغير Ù„Øساس السرعة ومنذ شهر 11 /2011 ÙˆØتى اليوم لا يوجد هذا الØساس مع العلم بان السيارة بتتخنق على السرعة 1Ùˆ2 وبØس انها متكتÙÙ‡ خاصة على السرعة الاولى لذا نرجو من سيادتكم المساعدة
Editors response:
Dear Ebrahim,
we will forward your complaint to Speranza Egypt. Keep us updated with your case.
Regards,
Editor
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Dr. Khaled from cairo - Egypt wrote:
Subject: buying a car ! KIA Rio? Nissan Sunny? Renault Sandero? (Readers letter)
I'm willing to buy a new economic car
the choices suiting my fund :
Kia Rio 2012
Nissan Sunny 2012(the old design)
Renault Sandero 2012
I want to know especially about the car service and the spare parts availability and price in both Renault and Nissan
My priorities in a car are :
hard worker
cost effective price within 100,000 LE
good Car service and available spare parts
I wish I can find help here ..
Editors response:
Dear Dr. Khaled,
The KIA Rio does not have ABS nor headrests in the back-seats.
The quality of the Nissan Sunny is not that impressive and it is a very old model with with old technology.
The Renault Sandero and the Renault Duster are surely interesting alternatives for you. You should also check the FIAT Punto Evo, the Skoda Roomster and Skoda Fabia.
Regards,
Editor
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Karima from Cairo - Egypt wrote:
Subject: Complaint General Motors - Mansour Chevrolet / Optra cooling system multiple failures (Readers letter)
I have a Chevy Optra manual transmission mod 2007 with 53.000 kms up to date.
I have been having serious issues with the cooling system since almost 1.5 yrs where the cooling red water boils and leaks from the cooling tank cover.
I have visited both maintenance facilities in Cairo-Alex desert road and in Nasr city for almost 4 times.
Every time they fail to identify the problem and they end up changing the whole coolant tank with new cover and sometimes they changed the cooling sensor. Then i drive the car for 3-4 months and the issue reoccurs.
The fan seems to work well according to them. I never got an overheating alarm while the coolant tank went dry twice and it cost me an engine repair one time.
I am really fed up with their maintenance facilities.
Can anyone suggest what could cause the cooling water to boil and leak from the cover. Why they keep changing the sensor every 4 months.
Editors response:
Dear Karima,
it could possibly be related to a not-well-functioning radiator.
In any case, we will forward your complaint to General Motors Egypt / Mansour Chevrolet. Expect too hear from them soon and keep us posted with your case.
Kind regards,
Editor
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Amir Samir from Cairo - Egypt wrote:
Subject: Problems with Hyundai Egypt - Ghabbour / Hyundai Accent 2010 (Readers letter)
Hi All,
I've Hyundai accent 2010 bought at on Nov 2009.
I've the same complain every time at the periodic maintenance that there is a mistake at the automatic gear box while shifting from gear one to gear two at speed 20km/h..
At the 30.000 km maintenance they changed the AB sensor, and at the 40.000 km maintenance they changed the gear box oil but all of that without any change to the situation..
I've another problems with the A/c compressor, the suspension and the breaks system. I'm now at 49100 Km..
I made all my maintenance s at GB AUTO Abu Rawash..
Need your support..
Thanks & best regards..
Amir Samir
Editors response:
Dear Amir,
we will forward your complaint to Hyundai Egypt / Ghabbour. Keep us updated with your case and feel free to call us anytime during our live program on Radio Masr 88.7 (every Tuesday from 4-7pm) in case your problem was not solved properly.
Regards,
Editor
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Ehab Marzouk from Giza - Egypt wrote:
Subject: Complaint Nissan Egypt / Bad service center of Nissan United Group (Readers letter)
الي من يهمه الامر
استاذ Ù…Øمد شتا
بعد السلام والتØيه
انا ارسلت هذه الرساله اكثر من مره وانا مقدر مسؤلياتكم Ùˆ مشغولياتكم ولكن هل هناك امل ÙÙŠ اخذ Øقي
انا امتلك سياره نيسان موديل 2008 سوبر سالون Ùˆ قد اشتريتها زيرو Ù…Øرك رقم 436861
كنت مواظب علي عمل الصيانه الدوريه كل خمسة الا٠كيلو ولم اقابل اي مشاكل بالسياره سوي شكوي واØده وهي سماع صوت خبطه او رزعه ÙÙŠ الÙيتيس عند اعطاء الÙيتيس نقله الØركه سواء للامام او للخل٠و ÙÙŠ كل مره اشكوا من هذا الصوت يبرر لي من قبل الساه المهندسين بانه طبيعي ÙÙŠ هذه السياره ÙˆÙÙŠ بعض المرات برر لي المهندس بان موتور هذه السياره قوي علي الÙيتيس ولا يناسبها وليس شيء غير ذلك Øيث اني ذو استخدام خاص بالسياره ودائما مهتم بها Øتي تاريخ 12.01.2011
عند عمل الصيانه الدوريه وكان عداد السياره وقتها70791 Ùƒ Øيث Ùوجئت بالمهندس يقوم باستدعائ وابلاغي بان السياره تØتاج الي تغير المقصات وذلك لتاكل كاوتش المقصات .
عند سؤالي عن امكانيه تغير الكاوتش Ùقط دون تغير المقصات كلها قد قوبل هذا Ø§Ù„Ø§Ù‚ØªØ±Ø§Ø Ø¨Ø§Ù„Ø±Ùض لعدم امكانيته Øيث ان الكاوتش مصبوب علي المقص ولا يخلع ويركب . Ùهل يعقل تغير المقص كامل بسبب قطعة كاوتش ØŸ الا انهم ارجعوا الخطء علي بسيري ÙÙŠ المطبات كثيرا . هل هناك طريق ÙÙŠ مصر خالي من المطبات ØŸ يكÙÙŠ Ùواصل الكباري والدائري
اخيرا اضطررت لتغيرهم بمبلغ 450 جنيه للواØد خلا٠المصنعيات Ùˆ خلا٠مصاري٠الصيانه Ù†Ùسها ذلك الوقت .
عند عمل هذه الصيانة طلبت من السيد المهندس مراجعة ما اذا كانت السياره ÙÙŠ Øاجه لتغير تيل الÙرامل سواء الامامي او الخلÙÙŠ الا انه اجابني بان التيل الامامي ÙÙŠ Øاله للتغير اما الخلÙÙŠ Ùهوا ÙÙŠ Øاله جيده جدا Ùˆ يمكن تغيره عند عمل صيانة 75000 Ùƒ.
ملØوظه انه ÙÙŠ كل مره اذهب لعمل الصيانه اشكوا من Ù†Ùس صوت الÙيتيس دون جدوي Øتي اني سالت من لديهم Ù†Ùس السياره ومنهم من ابلغني انه طبيعي ÙÙŠ هذه السياره ومنه سلمت بالامر انه طبيعي
بابلاغي بان السياره قد تم ÙØصها وانها ÙÙŠ Øاله جيده وان سبب الصوت بالÙيتيس يرجع الي ان ذهبت لعمل صيانة 75000Ùƒ. وهي ÙŠÙترض انها دوريه وليس هناك شيء كبير كتغير سيور او شمات اشعال او ما شابهه
تم استدعائي مره اخري من السيد المندس وهو Ù†Ùس المهندس ويسمي Ù…Øمود دوجلاس Ùˆ قام بابلاغي بان السياره ÙÙŠ Øاجه الي تغير الطنابير الاماميه والخلÙيه لوجود ريجه بهم ويتعزر تغير تيل الÙرامل الخلÙÙŠ كما هو متÙÙ‚ عليه سلÙا الا بعد تغير الطنابير اولا
انها كانت شراره لثوره عليهم خصوصا المهندس Ùˆ بسؤاله عن كيÙية Øدوث ذلك ÙÙŠ مدة 5000Ùƒ. Ùقط رغم تغير التيل الامامي Ùˆ الكش٠علي الخلÙÙŠ وعمل رجلاش له ؟؟؟ كان الرد بانه يمكن ان ÙŠØدس ÙÙŠ Øالة دخول رمال ما بين التيل Ùˆ الطنبور قد يؤدي Ù„Øدوس ذلك وكذلك السياره ÙÙŠ Øاجه لتغير قاعدة الÙيتيس Ùˆ هي السبب الذي كان وراء سماع صوت عند نقل ناقل الØركه من وضع الثبات الي وضع الØركه امام او للخلÙ
بالسؤال عن امكانية عمل خراطه للطنابير بوضعها علي جهاز المخرطه Ù„Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ دون الØاجه الي تغيرهم كليا الا انهم واÙقوا بعمل ذلك للطنابير الاماميه Ùقط وليس للخلÙيه Øيث ان جهاز المخرطه سو٠يقلل من سماكه الطنبور الخلÙÙŠ وقد يكسر ÙÙŠ Øالة استخدام الÙرامل Ùيما بعد اما الطنابير الاماميه سماكتها ØªØ³Ù…Ø Ù„Ø°Ù„Ùƒ
لم تجدي الثوره Ù†Ùعا سوي العطله والتاخير Ùˆ الاØساس بانك تصرخ ÙÙŠ غرÙÙ‡ لا يوجد بها سواك وسط الصØراء
اخيرا تم تغير الطنابير الخلÙيه Ùˆ تركيب تيل الÙرامل الخلÙÙŠ الجديد Ùˆ Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ بالطنابير الاماميه اضاÙÙ‡ الي باقي الصيانه وقد غادرت المركز وانا ÙÙŠ Øالة غضب شديد
ÙÙŠ غضون ايام بعد ذلك تلقيت اتصال من قسم خدمة العملاء الخاص بالمركز لسؤالي عن Øالة السياره وان كان لدي شكوي تخص الصيانه
بالÙعل كنت مثل القنبله Øتي انهم عاودوا الاتصال مره اخري وقام كبير المهندسين بالتØدس الي وطلب مني التوجه الي المركز ÙÙŠ يوم تم تØديده لمقابلته والكش٠علي السياره Ùˆ قطع الغيار القديمه Øيث اخذتها منهم
قوبلت من السيد كبير المهندسين وتم اخذ السياره داخل المركز واستقبالي داخل المكتب بØضور المهندس Ù…Øمود دوجلاس . قاموا بسماع شكواي Øتي النهايه واعترا٠المهندس بخطء المهندس Ù…Øمود ÙÙŠ تÙسير اسباب الاعطال الا انه طلب مني الانتظار Øتي انتهاء ÙØص السياره . قوبلت Ùيما بعد مع كبير المهندسين وشخص ما يقال انه صاØب المركز وقاموا الي قصور ÙÙŠ الدائره الكهربيه الصاضره من الموبينه الخاصه بالÙيتيس Ùˆ قد تم تغيرها Ùˆ انه بÙØص الطنابير القديمه Ø§ØªØ¶Ø Ø§Ù†Ù‡ لا يمكن ان تنتج هذه الريجه ÙÙŠ غضون 5000Ùƒ. Ùقط Ùˆ انه ربما نتجت من التيل القديم لانخÙاض ÙÙŠ سماكته Ùˆ كان من الضروري ابلاغ المهندس المشر٠علي صيانة السياره لي بضرورة تغير التيل اثناء عمل الصيانه عند الكيلو 65000 دون الانتظار Ùˆ كذلك الخطء ÙÙŠ ابىغي بان موتور السياره قوي علي الÙيتيس ولا يناسبها Øيث انه غير صØÙŠØ
وانهم قد توصلوا الي قرار يرضيني الا وهو ,عدم Ù…Øاسبتي علي اي من المصنعيات التي تمت ذلك اليوم Ù„ÙØص السياره وكذلك الموبينه ووعدي بعمل خصومات مرضيه لي علي قطع الغيار ÙÙŠ Øال عمل الصيانات بالمستقبل
Ù†Ùس الØال ذهبت وانا ÙÙŠ قمة الغيظ Øتي انصØوني بالشكوي لجهاز Øمايه المستهلك . بالÙعل لم اتردد بالاتصال بهم Ùˆ قد قوبلت الشكوي باهتمام اولا ولكن ليس Ùيما بعد Øيث اني ابلغت بان الجهاز قام بمخاطبة المركز وهم ÙÙŠ انتظار رد المركز علي الشكوي . ÙÙŠ كل مره اقوم بالاتصال بالجهاز لا اجد من ÙŠØ´Ø±Ø Ù„ÙŠ Øال الشكوي Øتي جاء الÙرج ذات يوم وابلغوني بتØويل شكواي الي القسم الهندسي Ùˆ سو٠يتم استدعائي Ù„ÙØص السياره Ùˆ ضرورة اØضار قطع الغيار القديمه
ايام واسابيع واشهر دون سماع خبر رغم معاودة الاتصال بقسم اللجان الهندسيه Øيث ان لا شان بالجهاز بهذه الشكوي بعد الان الا ان رد القسم ان الجان لديها اشغال كثيره ويرجي الانتظار Øتي معاودة الاتصال بي وتØديد ميعاد للجنه
لم اجد خيبة امل كالتي وجدتها ذلك اليوم Øين قمت بالتصال بقسم اللجان الهندسيه كالمعتاد وقام شخص بابلاغي بان اللجنه رات انه لا يوجد لدي ØÙ‚ الشكوي Øيث جاء رد مركز الصيانه بان العميل قام بالسير Ùتره طويله بالسياره بتيل Ùرامل تال٠مما ادي الي اتلا٠الطنابير وهو ما نسميه بسوء الاستخدام وانهي السيد الØديث معي رغم شرØÙŠ له القصه من جديد بانه من العيب علي بوصول السياره الي 75000 Ùƒ. وعدم رغبتي بتغير تيل الÙرامل !!!!!!!
منذ ذلك الØين لم اقم بالشكوي لاØد سوي الله وتجدد لدي الامل Øين استمعت الي برنامجكم علي راديو مصر لعل اجد عندكم الانصاÙ
شاكر سيدتكم علي الوقت لقراءة شكواي
Editors response:
Dear Ehab,
your complaint has been forwarded to Nissan Egypt. Please keep us updated with your case and feel free to sms or call us during our live radio program, every Tuesday 4-7pm, on Radio Masr 88.7 !
regards,
Editor
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Ahmed Kamal from Cairo - Egypt wrote:
Subject: Complaint Bridgestone tires (Readers letter)
I bought 4 tires Bridgestone on 10-07-2011 from 'Fix & Fit' company at Abbas Elakkad road in Nasr city (Cairo) and I still have the invoice.
Suddenly on 02-02-2012 one tire explored when I am riding my car without any friction with another solid body or cracks from the outer side.
I went to the agent but they told me that I have to go to the Bridgestone technical engineer at (fit and fix) Alouroba (Aloubour buildings) on Monday from 1 pm to 4 pm.
When I went there i did not find the engineer to solve my problem and told me next week. Already i bought another tire because I am in need for it.
So please tell me do I have a right to have my money back or not, and what I have to do?
Thanks a lot,
Ahmed Kamal
Editors response:
Dear Ahmed,
what is the 4-digit number on your tires? Please send us a picture of the exploded tire to readersletter @ autoarabia.org !
Please feel free to call us during our next live radio show on Radio Masr 88.7 (every Tuesday from 4-7pm).
Regards,
Editor
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Wael - وائل from الخبر - المنطقة الشرقية wrote:
Subject: Chrysler Grand Voyager spare parts in Dammam (Saudi Arabia)? هل يوجد قطع غيار (Readers letter)
chrysler grand voyager 2005 هل يوجد قطع غيار وصيانة لهذة السيارة بالسعودية المنطقة الشرقية الدمام او الخبر
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ahmed saeed from cairo - egypt wrote:
Subject: Complaint Honda Egypt / Honda City gearbox problems (Readers letter)
Dear Editor,
I need your assistance to solve my problem.
I have a Honda City model 7/2007 and it is has 170,000 km on its clock.
Since 2 months I noticed that the gear box has a problem. When driving on high speed where I have to be on the fifth gear it stops working! I visited Honda Egypt service center at el tagamo3 district and they told that i have to pay 2000 egp (!!!) just to make a test on the gear box!
Then they might know the problem and then if the spare parts needs to be changed I must order them from abroad which means that I must leave my car at the service center for not less than a month to get it fixed !!! But it is impossible for me to live without my car !!
And I wonder is it possible for the Japanese technology that the gear box needs to be fixed after only 4 years from using the car as I knew that this is common between the owners of Honda city model 2007 .
So I need your kind support in my case as I am facing a severe problems with Honda Egypt here .
Waiting for your kind reply which will be highly appreciated.
Editors response:
Dear Ahmed,
Asking 2.000 Egyptian Pounds (app. 400 US Dollar ) for a gear-box check is clearly a rip-off.
Having to wait 4 weeks for a spare part is unacceptable and shows a huge level of incompetence.
Not being able to provide you with a courtesy car during those 4 weeks confirms the unprofessional and extremely customer-unfriendly behavior of Honda Egypt and at the same time confirms the negative impression we have about Honda Egypt and its different department, such as the Communication & Marketing department.
We will forward your complaint to Honda Europe and Honda Middle East.
You will hear from them sure. Please keep us updated with your case and feel free to call us during our live radio show, every Tuesday 4-7pm on Radio MAsr 88.7 !
Regards,
Editor
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Mohamed from Giza - Egypt wrote:
Subject: Kia Soul Face Lift Problem (Readers letter)
السلام عليكم
انا اشتريت كيا سول Ùيس ليÙت موديل 2012 وكيل يوم 29/12/2011
ÙÙ‰ اول اسبوع السياره كانت رائعه وممتازةما عدا استلاك البنزين الزائد والملØوظ
بعد 1000 كيلو ظهر معايا ضع٠السØب وزيادة اكبر ÙÙ‰ استلاك البنزين - وبعد عمل صيانة الال٠ÙÙ‰ التوكيل وابلاغهم بمشكلة السØب والبنزين - تم ابلاغى انه تم تنضي٠البوجيهات ÙˆÙلتر الهواء والمÙروض انها تبقى تما
طلعت من التوكيل وكانى ركبت عربيه تانية خااااااااااالص بها المشاكل الاتيه:
1. ضع٠جامد ÙÙ‰ السØب وملØوظ.
2. استهلاك اكبر للبنزين.
3. تسقيط غيارات من السادس للخامس او الرابع اذا اردت ان اسØب بالسياره واذا نقلت للاستبترونيك للتثبيت على غيار رقم 6 -سØب العربيه لايزيد عن 110كم على الرغم من ارتÙاع الار بى ام Ù„4 او 5 واذا اردت السØب لازم اسقط غيار واØرق ÙÙ‰ العربيه والصوت يعلى والبنزين يقل بشكل ملØوظ ÙÙ‰ العداد والتريب.
4. تقل ÙÙ‰ الباور والÙرامل.
اترددت 4 مرات على التوكيل بلا جدوى Ù…Øاولين اقناعى ان العربيه طبيعى انى لما اØب اسØب تسقط غيارات وتاكل بنزين
انا مش عار٠امشى بالعربيه وملقتش ØÙ„ ÙÙ‰ التوكيل ومØتاج اعر٠ان مشكلتى Øقيقية ÙÙ‰ كيا ولا ÙÙ‰ عربيتى ولا ÙÙ‰ سواقتى
شكرا
Ù…Øمد
Editors response:
Dear Mohamed,
I am very surprised by the feedback of the KIA service center and I am very surprised that your brand-new KIA Soul is having all these severe technical problems.
We will forward your complaint to KIA Egypt, KIA Middle East and KIA headquarter in Korea to see how it is possible to have all these technical problems in a brand-new car.
Nevertheless, kindly be more precise in describing your problem:
What is the official fuel consumption in your owner's manual and what is the actual fuel consumption you are experiencing with your car?
Next time you go to KIA Egypt make sure to get a copy of your job-order (high-fuel consumption, very bad acceleration, heavy brakes and clutch) and make sure to get a copy of check-list of what the service center did with your car. Make sure to send us those copies to readersletter@autoarabia.org .
Keep us updated with your case.
Regards,
Editor
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Ahmed Atlm from Cairo - Egypt wrote:
Subject: Car Tracer (Readers letter)
Please advice what is the most effective car tracer in Egypt and the contacts of its supplier.
Editors response:
Dear Ahmed,
there will be some new suppliers of professional and high-quality car tracing systems coming to the Egyptian market soon. Stay tuned with our website and our radio show on Radio Masr 88.7, where we will announce and discuss those new systems.
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Mohamed Ahmed from Cairo - Egypt wrote:
Subject: Problem in my GOLF 6 2011 (Readers letter)
Below mentioned the second mail i sent to every body in VW Egypt and Germany and hope there is a response
Sir
Actually I was disappointed that I bought a car from your respectful dealer in Egypt and also I am
disappointed as I set that below mentioned mail to the below mentioned names in Egyptian
Automotive & Trading Co. but no one reply
1- Dina Hanna
2- Mariam Hebeish
3- Medhat Ismail
4- Noha El Milligy
5- Hani Attia
6- Customer Care
But in fact they are so respectful, and no one reply me till now that mail was sent to them via
www.eaec.com.eg
I bought a golf 6 2011 last July exactly 3rd July 2011 Chassis number (WVWZZZ1KZBW170916)
After 1000-2000 KM,
The problems start with me, we arranged an appointment with care center .we received a wonderful
reply, from the Engineers their his name is Eng: Mahmoud (Do you believe that Germans make
something bad) actually no comment)
That situation was happen with my wife in Obour services center, and of course nothing happen
After 5000 KM
It was the time of periodic examination of car in Egypt, and still there was a problem in gear box, the
flasher appears in car’s screen, which indicated problem in gear box, the Eng. Their update the software
also, telling my wife that everything will be ok, the car only need update.
In that times the car completely stopped from my wife around one or two times and my wife completely
shut down the car, remove the key from its socket and after 5 minutes turned on the car and was fine,
she considered that was software problem, but she did not ware that it was problem in somewhere as
the gear box stop moving, the position letter flashing, alarm from car, and brake stuck under her leg.
Second time with her, was better, as the gear box was not stuck, so she moved the position to N, and
pushes the car after turned it off, for 5 meter, then the car turned on, till now we did not understand
why that happen
At 8723 KM
DSG completely stop working, we went to Obour center, explaining the situation with
Eng. Mohamed Ali and make the periodic examination of car as I all times did it earlier due to
operation condition in Egypt. As the car stopped from me, RPM dropped from 3000 to zero suddenly,
Gear box getting stuck, cannot move it, brake getting stuck under my leg
And I received the below mention massages from car’s computer
1- TCS error problem
2- Lower left beam problem
3- Brake oil problem
4- Mark of gear box appeared in screen
5- Alarm like Beep continuous
Actually Eng. Mohamed Ali was so nice and meet me in very nice way, take me and examine the car,
put car on computer, he discovered the car’s computer did not register any problem, so he advised me
that he will take measuring reading and send it to technical support and will wait their reply, I receive
the care without solving the main problem, and after some days the problem happen, went again to
Eng. Mohamed Ali , he said to me the he just receive a reply , advised to change the control unite and
I let the car for him at 9th January 2012 receiving at 11St January 2012 , he emphasized to me that the
problem will not happen again . Till that everything was ok, and I was not pest off my wife’s car that cost
me 205K EGP Egyptian price
At 10177 KM
Faced the same problem
1- TCS error problem
2- Lower left beam problem
3- Brake oil problem
4- Mark of gear box appeared in screen
5- Alarm like Beep continuous
6- Electricity problem giving electric shock but light happened one time only
( Eng Wael informed but he told me let us solve main problem first)
plus the car never turned on, I called the crane to transport my car to Obour service center after calling
the call center in Egypt 19525 , the call was registered if you want referring to it to know how much my
wife suffer in that car that was at 16th January 2012
I went and meet the respectful Eng: Weal Baghdadi explain what happen in my car after 1390 KM
from changing the control unit ( Micatronick), he sent mail in front of me to technical support after one
of Engineers take the reading from car that was like dead body we cannot turned it on again
After 4 days I called him, asking if there is any update the reply was negative, I called him later on I think
after 7 days of problem, the reply still negative. I called call center again 19525 asking to talk to
management be the refused and asking me if I have a problem I can register a complain, I did and below
mentioned the number (0301201018023) I
I asked in that complain to be called by Hani Attia but no one respect me or respect my problem as
VW client after some days I received a call from Eng: Mohamed Mourad customer care manger I
explained to him that after all that problem I cannot be safe to let my wife and my kids inside that golf
and I am so sorry that I buy the car from VW . He promised to solve my problem but till now after 15
days my problem stills same.
I asked as respectful agent to I think respectful car brand to give me a replacement car while they
solve my problem,. He said we have no any replacement car while same situation happened with my
friend in Peugeot car and the Agent in Egypt give him a replacement car for 2 weeks until they fix his
problem .And I am getting surprised from the reaction of Eng. Mohamed that he did not believe that
happen in Egypt as if I am crazy or coming from Mars planet ,I asked and I insist to replace the car but
they do not reply till now and I did not know when they will reply plus 5 years extended warranty in
that gear box because it was not and will not valid to Egyptian driving condition
After all that I thought that VW in Germany the mother company can help me and I call on +495361900
The problem was taken a ref. number (VW-2012/01-067141), that was 25th January 2012 and of
course still no any response
Actually it seemed that VW in Germany and Mr.: Karim Elnagar punished Egyptian people that they
bought VW cars but below mentioned the last report about sales car in 2011 and you can see how VW in
Egypt is and will be transferred from Worse to worst
1- VW PASSAT 1369 sold car
2- VW JETTA 787 sold car
3- VW Golf 463 sold car
Sir,
Finally I want to ask a simple question is anybody of you who will read my problem will be
happy when his wife and his kids will be in that car and face the same problem and may be
faced more dangerous specially in Egypt’s Condition now
Engineer:
Mohamed Ahmed
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Usama Amer from Cairo - Egypt wrote:
Subject: Proton cars and service center in Egypt (Readers letter)
Dear Sirs,
I need advice on The Gen2 Proton in Egypt. Any Negative feedbacks??
Best Regards,
Editors response:
We receive many negative feedback regarding the Proton importer in Egypt, Ezz El Arab.
Maybe you should consider a different brand with a better service center and after sales.
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Mahmoud Badawy from Cairo - Egypt wrote:
Subject: Complaint Speranza Egypt / Air Condition filter doesn't exist in my Speranza A 113 Model 2012 (Readers letter)
Dear Editor,
By reviewing the specifications book of my Speranza A 113, it shows that an air condition filter should exist. But actually it does not exist in my car and when I asked the Engineer Alaa Mohamed, who works at Speranza Abo Rawash Authorized Service Center about this filter, he told me that this model does not have air conditioning filer.
Editors response:
Dear Mahmoud,
any car, even it costs only 40 or 50.000 Egyptian pounds should have a proper working aircondition, which means it MUSt have an A/C filter. We will forward your complaint to Speranza in Egypt and you should hear from them soon. Keep us updated with the developments in your case and feel free to call us anytime during our live program on Radio Masr 88.7 (every Tuesday from 4-7pm).
Regards,
Editor
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Karim from cairo - Egypt wrote:
Subject: Nissan Qashqai or Skoda Octavia? (Readers letter)
I would like to know is the Qashqai a good choice, and why, as I am choosing between it and the skoda Octavia, and becoming a bit confused, my budget is 180 , and I believe those are the best two models to buy at this amount,
Your advise please
Thank you
Editors response:
It depends what you need the car for. The Nissan Qashqai in general is not too bad, although we did not test-drive it in Cairo on Egyptian roads yet. The Skoda Octavia is a very good and reliable car, but the shape of the current Skoda Octavia (Fantasia) will be changed in 2013.
You should consider the KIA Sportage (170.000 - 210.000 LE), the Skoda Superb (190.000 LE / Manual) or the SEAT Leon or Altea XL. But like I said, it depends for what you need your car for.
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Khaled Nabhan from cairo - egypt wrote:
Subject: Mahindra Scorpio in Egypt (Readers letter)
Kindly am asking about your opinion on Mahindra Scorpio as a heavy duty car for long distance travelling and dusty roads, and if there is a problem in its service - spare parts, (model 2010, manual, diesel engine)
Last question: is it better to buy Jeep Cherokee 1999 or Mahindra 2010 ?
Your recommandation is highly apprecaited !!
thanks and regards.
K.N
Editors response:
Dear Khaled,
we will try to test-drive a 2010 Mahindra Scorpio shortly and will let you if it is a good car or if it is better to go for a 1999 Jeep Cherokee.
Kind regards,
Editor
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Ehab Marzouk from Giza - Egypt wrote:
Subject: Very bad service from Nissan Egypt / United group service center (Readers letter)
الي من يهمه الامر
بعد السلام والتØيه
انا املك سياره نيسان موديل 2008 سوبر سالون و قد اشتريتها زيرو
كنت مواظب علي عمل الصيانه الدوريه كل خمية الا٠كيلو ولم اقابل اي مشاكل بالسياره سوي شكوي واØده وهي سماع صوت خبطه او رزعه ÙÙŠ الÙيتيس عند اعطاء الÙيتيس نقله الØركه سواء للامام او للخل٠و ÙÙŠ كل مره اشكوا من هذا الصوت يبرر لي من قبل الساه المهندسين بانه طبيعي ÙÙŠ هذه السياره ÙˆÙÙŠ بعض المرات برر لي المهندس بان موتور هذه السياره قوي علي الÙيتيس ولا يناسبها وليس شيء غير ذلك Øيث اني ذو استخدام خاص بالسياره ودائما مهتم بها Øتي تاريخ ......... عند عمل الصيانه الدوريه وكان عداد السياره وقتها ............ Øيث Ùوجئت بالمهندس يقوم باستدعائ وابلاغي بان السياره تØتاج الي تغير المقصات وذلك لتاكل كاوتش المقصات .
عند سؤالي عن امكانيه تغير الكاوتش Ùقط دون تغير المقصات كلها قد قوبل هذا Ø§Ù„Ø§Ù‚ØªØ±Ø§Ø Ø¨Ø§Ù„Ø±Ùض لعدم امكانيته Øيث ان الكاوتش مصبوب علي المقص ولا يخلع ويركب . Ùهل يعقل تغير المقص كامل بسبب قطعة كاوتش ØŸ الا انهم ارجعوا الخطء علي بسيري ÙÙŠ المطبات كثيرا . هل هناك طريق ÙÙŠ مصر خالي من المطبات ØŸ يكÙÙŠ Ùواصل الكباري والدائري
اخيرا اضطررت لتغيرهم بمبلغ 450 جنيه للواØد خلا٠المصنعيات Ùˆ خلا٠مصاري٠الصيانه Ù†Ùسها ذلك الوقت .
عند عمل صيانة 65000 Ùƒ طلبت من السيد المهندس مراجعة ما اذا كانت السياره ÙÙŠ Øاجه لتغير تيل الÙرامل سواء الامامي او الخلÙÙŠ الا انه اجابني بان التيل الامامي ÙÙŠ Øاله جيده ويمكن ان يعمل Øتي الصيانه التاليه وهي 70000 Ùƒ. اما الخلÙÙŠ Ùهوا ÙÙŠ Øاله جيده جدا Ùˆ يمكن تغيره عند عمل صيانة 75000 Ùƒ.
ملØوظه انه ÙÙŠ كل مره اذهب لعمل الصيانه اشكوا من Ù†Ùس صوت الÙيتيس دون جدوي Øتي اني سالت من لديهم Ù†Ùس السياره ومنهم من ابلغني انه طبيعي ÙÙŠ هذه السياره ومنه سلمت بالامر انه طبيعي
الي ان ذهبت لعمل صيانة 75000Ùƒ. وهي ÙŠÙترض انها دوريه وليس هناك شيء كبير كتغير سيور او شمات اشعال او ما شابهه
تم استدعائي مره اخري من السيد المندس وهو Ù†Ùس المهندس ويسمي Ù…Øمود دوجلاس Ùˆ قام بابلاغي بان السياره ÙÙŠ Øاجه الي تغير الطنابير الاماميه والخلÙيه لوجود ريجه بهم ويتعزر تغير تيل الÙرامل الخلÙÙŠ كما هو متÙÙ‚ عليه سلÙا
انها كانت شراره لثوره عليهم خصوصا المهندس Ùˆ بسؤاله عن كيÙية Øدوث ذلك ÙÙŠ مدة 5000Ùƒ. Ùقط رغم تغير التيل الامامي Ùˆ الكش٠علي الخلÙÙŠ وعمل رجلاش له ؟؟؟ كان الرد بانه يمكن ان ÙŠØدس ÙÙŠ Øالة دخول رمال ما بين التيل Ùˆ الطنبور قد يؤدي Ù„Øدوس ذلك وكذلك السياره ÙÙŠ Øاجه لتغير قاعدة الÙيتيس Ùˆ هي السبب الذي كان وراء سماع صوت عند نقل ناقل الØركه من وضع الثبات الي وضع الØركه امام او للخلÙ
بالسؤال عن امكانية عمل خراطه للطنابير بوضعها علي جهاز المخرطه Ù„Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ دون الØاجه الي تغيرهم كليا الا انهم واÙقوا بعمل ذلك للطنابير الاماميه Ùقط وليس للخلÙيه Øيث ان جهاز المخرطه سو٠يقلل من سماكه الطنبور الخلÙÙŠ وقد يكسر ÙÙŠ Øالة استخدام الÙرامل Ùيما بعد اما الطنابير الاماميه سماكتها ØªØ³Ù…Ø Ù„Ø°Ù„Ùƒ
لم تجدي الثوره Ù†Ùعا سوي العطله والتاخير Ùˆ الاØساس بانك تصرخ ÙÙŠ غرÙÙ‡ لا يوجد بها سواك وسط الصØراء
اخيرا تم تغير الطنابير الخلÙيه Ùˆ تركيب تيل الÙرامل الخلÙÙŠ الجديد Ùˆ Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ بالطنابير الاماميه اضاÙÙ‡ الي باقي الصيانه وقد غادرت المركز وانا ÙÙŠ Øالة غضب شديد
ÙÙŠ غضون ايام بعد ذلك تلقيت اتصال من قسم خدمة العملاء الخاص بالمركز لسؤالي عن Øالة السياره وان كان لدي شكوي تخص الصيانه
بالÙعل كنت مثل القنبله Øتي انهم عاودوا الاتصال مره اخري وقام كبير المهندسين بالتØدس الي وطلب مني التوجه الي المركز ÙÙŠ يوم تم تØديده لمقابلته والكش٠علي السياره Ùˆ قطع الغيار القديمه Øيث اخذتها منهم
قوبلت من السيد كبير المهندسين وتم اخذ السياره داخل المركز واستقبالي داخل المكتب بØضور المهندس Ù…Øمود دوجلاس . قاموا بسماع شكواي Øتي النهايه واعترا٠المهندس بخطء المهندس Ù…Øمود ÙÙŠ تÙسير اسباب الاعطال الا انه طلب مني الانتظار Øتي انتهاء ÙØص السياره . قوبلت Ùيما بعد مع كبير المهندسين وشخص ما يقال انه صاØب المركز وقاموا بابلاغي بان السياره قد تم ÙØصها وانها ÙÙŠ Øاله جيده وان سبب الصوت بالÙيتيس يرجع الي قصور ÙÙŠ الدائره الكهربيه الصاضره من الموبينه الخاصه بالÙيتيس Ùˆ قد تم تغيرها Ùˆ انه بÙØص الطنابير القديمه Ø§ØªØ¶Ø Ø§Ù†Ù‡ لا يمكن ان تنتج هذه الريجه ÙÙŠ غضون 5000Ùƒ. Ùقط Ùˆ انه ربما نتجت من التيل القديم لانخÙاض ÙÙŠ سماكته Ùˆ كان من الضروري ابلاغ المهندس المشر٠علي صيانة السياره لي بضرورة تغير التيل اثناء عمل الصيانه عند الكيلو 65000 دون الانتظار Ùˆ كذلك الخطء ÙÙŠ ابىغي بان موتور السياره قوي علي الÙيتيس ولا يناسبها Øيث انه غير صØÙŠØ
وانهم قد توصلوا الي قرار يرضيني الا وهو ,عدم Ù…Øاسبتي علي اي من المصنعيات التي تمت ذلك اليوم Ù„ÙØص السياره وكذلك الموبينه ووعدي بعمل خصومات مرضيه لي علي قطع الغيار ÙÙŠ Øال عمل الصيانات بالمستقبل
Ù†Ùس الØال ذهبت وانا ÙÙŠ قمة الغيظ Øتي انصØوني بالشكوي لجهاز Øمايه المستهلك . بالÙعل لم اتردد بالاتصال بهم Ùˆ قد قوبلت الشكوي باهتمام اولا ولكن ليس Ùيما بعد Øيث اني ابلغت بان الجهاز قام بمخاطبة المركز وهم ÙÙŠ انتظار رد المركز علي الشكوي . ÙÙŠ كل مره اقوم بالاتصال بالجهاز لا اجد من ÙŠØ´Ø±Ø Ù„ÙŠ Øال الشكوي Øتي جاء الÙرج ذات يوم وابلغوني بتØويل شكواي الي القسم الهندسي Ùˆ سو٠يتم استدعائي Ù„ÙØص السياره Ùˆ ضرورة اØضار قطع الغيار القديمه
ايام واسابيع واشهر دون سماع خبر رغم معاودة الاتصال بقسم اللجان الهندسيه Øيث ان لا شان بالجهاز بهذه الشكوي بعد الان الا ان رد القسم ان الجان لديها اشغال كثيره ويرجي الانتظار Øتي معاودة الاتصال بي وتØديد ميعاد للجنه
لم اجد خيبة امل كالتي وجدتها ذلك اليوم Øين قمت بالتصال بقسم اللجان الهندسيه كالمعتاد وقام شخص بابلاغي بان اللجنه رات انه لا يوجد لدي ØÙ‚ الشكوي Øيث جاء رد مركز الصيانه بان العميل قام بالسير Ùتره طويله بالسياره بتيل Ùرامل تال٠مما ادي الي اتلا٠الطنابير وهو ما نسميه بسوء الاستخدام وانهي السيد الØديث معي رغم شرØÙŠ له القصه من جديد بانه من العيب علي بوصول السياره الي 75000 Ùƒ. وعدم رغبتي بتغير تيل الÙرامل !!!!!!!
منذ ذلك الØين لم اقم بالشكوي لاØد سوي الله وتجدد لدي الامل Øين استمعت الي برنامجكم علي راديو مصر لعل اجد عندكم الانصاÙ
شاكر سيدتكم علي الوقت لقراءة شكواي
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Ehab Marzouk from Giza - Egypt wrote:
Subject: Complaint Nissan service center / Nissan Sunny Super Saloon (Readers letter)
الي من يهمه الامر
بعد السلام والتØيه
انا املك سياره نيسان موديل 2008 سوبر سالون و قد اشتريتها زيرو
كنت مواظب علي عمل الصيانه الدوريه كل خمية الا٠كيلو ولم اقابل اي مشاكل بالسياره سوي شكوي واØده وهي سماع صوت خبطه او رزعه ÙÙŠ الÙيتيس عند اعطاء الÙيتيس نقله الØركه سواء للامام او للخل٠و ÙÙŠ كل مره اشكوا من هذا الصوت يبرر لي من قبل الساه المهندسين بانه طبيعي ÙÙŠ هذه السياره ÙˆÙÙŠ بعض المرات برر لي المهندس بان موتور هذه السياره قوي علي الÙيتيس ولا يناسبها وليس شيء غير ذلك Øيث اني ذو استخدام خاص بالسياره ودائما مهتم بها Øتي تاريخ ......... عند عمل الصيانه الدوريه وكان عداد السياره وقتها ............ Øيث Ùوجئت بالمهندس يقوم باستدعائ وابلاغي بان السياره تØتاج الي تغير المقصات وذلك لتاكل كاوتش المقصات .
عند سؤالي عن امكانيه تغير الكاوتش Ùقط دون تغير المقصات كلها قد قوبل هذا Ø§Ù„Ø§Ù‚ØªØ±Ø§Ø Ø¨Ø§Ù„Ø±Ùض لعدم امكانيته Øيث ان الكاوتش مصبوب علي المقص ولا يخلع ويركب . Ùهل يعقل تغير المقص كامل بسبب قطعة كاوتش ØŸ الا انهم ارجعوا الخطء علي بسيري ÙÙŠ المطبات كثيرا . هل هناك طريق ÙÙŠ مصر خالي من المطبات ØŸ يكÙÙŠ Ùواصل الكباري والدائري
اخيرا اضطررت لتغيرهم بمبلغ 450 جنيه للواØد خلا٠المصنعيات Ùˆ خلا٠مصاري٠الصيانه Ù†Ùسها ذلك الوقت .
عند عمل صيانة 65000 Ùƒ طلبت من السيد المهندس مراجعة ما اذا كانت السياره ÙÙŠ Øاجه لتغير تيل الÙرامل سواء الامامي او الخلÙÙŠ الا انه اجابني بان التيل الامامي ÙÙŠ Øاله جيده ويمكن ان يعمل Øتي الصيانه التاليه وهي 70000 Ùƒ. اما الخلÙÙŠ Ùهوا ÙÙŠ Øاله جيده جدا Ùˆ يمكن تغيره عند عمل صيانة 75000 Ùƒ.
ملØوظه انه ÙÙŠ كل مره اذهب لعمل الصيانه اشكوا من Ù†Ùس صوت الÙيتيس دون جدوي Øتي اني سالت من لديهم Ù†Ùس السياره ومنهم من ابلغني انه طبيعي ÙÙŠ هذه السياره ومنه سلمت بالامر انه طبيعي
الي ان ذهبت لعمل صيانة 75000Ùƒ. وهي ÙŠÙترض انها دوريه وليس هناك شيء كبير كتغير سيور او شمات اشعال او ما شابهه
تم استدعائي مره اخري من السيد المندس وهو Ù†Ùس المهندس ويسمي Ù…Øمود دوجلاس Ùˆ قام بابلاغي بان السياره ÙÙŠ Øاجه الي تغير الطنابير الاماميه والخلÙيه لوجود ريجه بهم ويتعزر تغير تيل الÙرامل الخلÙÙŠ كما هو متÙÙ‚ عليه سلÙا
انها كانت شراره لثوره عليهم خصوصا المهندس Ùˆ بسؤاله عن كيÙية Øدوث ذلك ÙÙŠ مدة 5000Ùƒ. Ùقط رغم تغير التيل الامامي Ùˆ الكش٠علي الخلÙÙŠ وعمل رجلاش له ؟؟؟ كان الرد بانه يمكن ان ÙŠØدس ÙÙŠ Øالة دخول رمال ما بين التيل Ùˆ الطنبور قد يؤدي Ù„Øدوس ذلك وكذلك السياره ÙÙŠ Øاجه لتغير قاعدة الÙيتيس Ùˆ هي السبب الذي كان وراء سماع صوت عند نقل ناقل الØركه من وضع الثبات الي وضع الØركه امام او للخلÙ
بالسؤال عن امكانية عمل خراطه للطنابير بوضعها علي جهاز المخرطه Ù„Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ دون الØاجه الي تغيرهم كليا الا انهم واÙقوا بعمل ذلك للطنابير الاماميه Ùقط وليس للخلÙيه Øيث ان جهاز المخرطه سو٠يقلل من سماكه الطنبور الخلÙÙŠ وقد يكسر ÙÙŠ Øالة استخدام الÙرامل Ùيما بعد اما الطنابير الاماميه سماكتها ØªØ³Ù…Ø Ù„Ø°Ù„Ùƒ
لم تجدي الثوره Ù†Ùعا سوي العطله والتاخير Ùˆ الاØساس بانك تصرخ ÙÙŠ غرÙÙ‡ لا يوجد بها سواك وسط الصØراء
اخيرا تم تغير الطنابير الخلÙيه Ùˆ تركيب تيل الÙرامل الخلÙÙŠ الجديد Ùˆ Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ بالطنابير الاماميه اضاÙÙ‡ الي باقي الصيانه وقد غادرت المركز وانا ÙÙŠ Øالة غضب شديد
ÙÙŠ غضون ايام بعد ذلك تلقيت اتصال من قسم خدمة العملاء الخاص بالمركز لسؤالي عن Øالة السياره وان كان لدي شكوي تخص الصيانه
بالÙعل كنت مثل القنبله Øتي انهم عاودوا الاتصال مره اخري وقام كبير المهندسين بالتØدس الي وطلب مني التوجه الي المركز ÙÙŠ يوم تم تØديده لمقابلته والكش٠علي السياره Ùˆ قطع الغيار القديمه Øيث اخذتها منهم
قوبلت من السيد كبير المهندسين وتم اخذ السياره داخل المركز واستقبالي داخل المكتب بØضور المهندس Ù…Øمود دوجلاس . قاموا بسماع شكواي Øتي النهايه واعترا٠المهندس بخطء المهندس Ù…Øمود ÙÙŠ تÙسير اسباب الاعطال الا انه طلب مني الانتظار Øتي انتهاء ÙØص السياره . قوبلت Ùيما بعد مع كبير المهندسين وشخص ما يقال انه صاØب المركز وقاموا بابلاغي بان السياره قد تم ÙØصها وانها ÙÙŠ Øاله جيده وان سبب الصوت بالÙيتيس يرجع الي قصور ÙÙŠ الدائره الكهربيه الصاضره من الموبينه الخاصه بالÙيتيس Ùˆ قد تم تغيرها Ùˆ انه بÙØص الطنابير القديمه Ø§ØªØ¶Ø Ø§Ù†Ù‡ لا يمكن ان تنتج هذه الريجه ÙÙŠ غضون 5000Ùƒ. Ùقط Ùˆ انه ربما نتجت من التيل القديم لانخÙاض ÙÙŠ سماكته Ùˆ كان من الضروري ابلاغ المهندس المشر٠علي صيانة السياره لي بضرورة تغير التيل اثناء عمل الصيانه عند الكيلو 65000 دون الانتظار Ùˆ كذلك الخطء ÙÙŠ ابىغي بان موتور السياره قوي علي الÙيتيس ولا يناسبها Øيث انه غير صØÙŠØ
وانهم قد توصلوا الي قرار يرضيني الا وهو ,عدم Ù…Øاسبتي علي اي من المصنعيات التي تمت ذلك اليوم Ù„ÙØص السياره وكذلك الموبينه ووعدي بعمل خصومات مرضيه لي علي قطع الغيار ÙÙŠ Øال عمل الصيانات بالمستقبل
Ù†Ùس الØال ذهبت وانا ÙÙŠ قمة الغيظ Øتي انصØوني بالشكوي لجهاز Øمايه المستهلك . بالÙعل لم اتردد بالاتصال بهم Ùˆ قد قوبلت الشكوي باهتمام اولا ولكن ليس Ùيما بعد Øيث اني ابلغت بان الجهاز قام بمخاطبة المركز وهم ÙÙŠ انتظار رد المركز علي الشكوي . ÙÙŠ كل مره اقوم بالاتصال بالجهاز لا اجد من ÙŠØ´Ø±Ø Ù„ÙŠ Øال الشكوي Øتي جاء الÙرج ذات يوم وابلغوني بتØويل شكواي الي القسم الهندسي Ùˆ سو٠يتم استدعائي Ù„ÙØص السياره Ùˆ ضرورة اØضار قطع الغيار القديمه
ايام واسابيع واشهر دون سماع خبر رغم معاودة الاتصال بقسم اللجان الهندسيه Øيث ان لا شان بالجهاز بهذه الشكوي بعد الان الا ان رد القسم ان الجان لديها اشغال كثيره ويرجي الانتظار Øتي معاودة الاتصال بي وتØديد ميعاد للجنه
لم اجد خيبة امل كالتي وجدتها ذلك اليوم Øين قمت بالتصال بقسم اللجان الهندسيه كالمعتاد وقام شخص بابلاغي بان اللجنه رات انه لا يوجد لدي ØÙ‚ الشكوي Øيث جاء رد مركز الصيانه بان العميل قام بالسير Ùتره طويله بالسياره بتيل Ùرامل تال٠مما ادي الي اتلا٠الطنابير وهو ما نسميه بسوء الاستخدام وانهي السيد الØديث معي رغم شرØÙŠ له القصه من جديد بانه من العيب علي بوصول السياره الي 75000 Ùƒ. وعدم رغبتي بتغير تيل الÙرامل !!!!!!!
منذ ذلك الØين لم اقم بالشكوي لاØد سوي الله وتجدد لدي الامل Øين استمعت الي برنامجكم علي راديو مصر لعل اجد عندكم الانصاÙ
شاكر سيدتكم علي الوقت لقراءة شكواي
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Mohamed Ahmed from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Volkswagen Egypt
Service center: Egyptian Automotive & Trading Co
Country: Egypt
City: Cairo
Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Needs a new representative in Cairo, Egypt
Sales Rating: Very bad
Comment:as still i have problem in my golf 6 2011, and as i sent to Germany below mentioned the reply from HQ , actually i do not know what can i do else
Ref. no.: VW-2012/01-067141
Dear Ms. Mohammed, dear Mr. Ahmed Alkhozamy ,
Thank you for your message.
We kindly request your understanding that is not possible for us to attend to all our customers from our headquarters in
Wolfsburg, but count on the competence of our world-wide network. Consequently, we have forwarded your correspondence to our
importer
Egyptian Automotive & Trading Co.
15, Giza Street
Cairo
Egypt
Phone: +20246100646
E-mail: customer.care@eaec.com.eg
responsible for all matters concerning sales and service of Volkswagen in your country, asking them to look into your issue and
get in touch with you directly. Please expect further communication from them.
Yours sincerely,
i.V. Holger Andres i.V. Karin Gaedecke
Volkswagen AG
38436 Wolfsburg
Editors response:
Dear Mohamed,
obviously Mr. Holger Andres and Mrs. Karin Gaedecke are not updated and aware of the lousy customer service of their Volkswagen importer in Egypt. This is why they sent you this 'standard answer'.
We will forward your complaint again to Volkswagen in Germany and rest assured that you will hear from them soon.
Please keep us updated with any (positive or negative) development in your case.
Regards,
Editor
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Mohamed Ahmed from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Volkswagen
Service center: Egyptian Automotive & Trading Co.
Country: Egypt
City: Cairo
Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Very bad
Sales Rating: Very bad
Comment:
Actually I was disappointed that I bought a car from your respectful dealer. I bought a golf 6 2011 last July Chassis number (WVWZZZ1KZBW170916)
After 2000 KM, the problems start with me, we arranged an appointment with care center .we received a wonderful reply, from the Engineers their (Do you believe that Germans make something bad) actually no comment).At 8723 KM, the DSG completely stop working, we went to Obour center, change the Micatronics after many days under supervision of Eng: Mohamed Ali
At 10177 KM faced the same problem plus the car never turned on, now the car was in Obour center since 16th January till now. Regarding Eng: Weal Baghdadi
Do you believe that I pay (205K) EGP in a shitty car like that that my wife drive it and stopping from her at night, I think if I buy 128 will be better for her and more safe
at least or have another car, as the car stay in care center more than stay with my wife
as the car never turned on, RPM dropped to zero suddenly, Gear box sticking, Brake sticking, Steering wheel sticking. Again my problem as there is no solution since 9 days and now i am insist to change my shitty car
Today i was in Obour services center meeting Eng: Mohamed Mourad mobile number (+201113001004) investigating what is the news regarding my problem
the reception engineer Eng.: Wael Boughdady(+201222223468) after refusing reply my phone call, he told Eng. Mohamed Mourad that the car is ok, although he received it with fatal
1-TCS error problem problem
I refused to deliver the car as still it had the same problems and error messages like
2- Lower left beam problem
3- Brake oil problem
4- Mark of gear box appeared in screen
Eng. Mohamed Mourad called one of technical support who informed that the car need to be under investigation.
it is a joke that he just call after 8 days .Now i lost a lot as i rent a car all that days they refused to give me another car while finishing my giving me new car as i will not deliver that shitty car. I am asking for new one as i am not ready to send the cat for servicing every 5 days. i did not buy a German car to send it every 5 days for services otherwise i must safe my money and buy a Chinese car
i hope that you will be able to solve my problem as you already lost me as VW client as i am switching to Mercedes as more reliable cars at least in Egypt .
the VW agent in Cairo treat people as salves we have no rights we are not able to solve our problems with him, i have gold before in another countries but i can emphasis to you that your DSG 7 speed dry clutch is not suitable to Egypt\'s traffic and roads with that design you need to modify it more and work more in research for better design
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Hatem Khalil from Cairo - Egypt wrote:
Subject: car inquiry - Toyota Fortuner (Readers letter)
Hi,
I want to ask do you know when the localy assembeled toyota fortuner will be launched in the market. what is your opinion about this car.
Thanks a lot
Editors response:
Toyota has not released yet any launch date. I can't tell you my opinion about the car until we test-drive it.
Editor
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وليد ماجد محمود from القاهرة - مصر wrote:
Subject: Complaint Hyundai Egypt Ghabbour / شكوة من سيارة هيونداي الينترا2012 (Readers letter)
اشتريت سيارة الينترا 2012 في شهر10 وفي شهر 12 عملت حادث في طريق العريش بعد مفاجئتي بالمطب تم كسر الجنط الشمال وادي الي الاصطدام بعمود ثم قلب السيارة مع العلم اني لا اتجاوز سرعة80 وذهبت الي التوكيل ودفعت 2000 جنية مقايسة وقالوا لي السيارة هتتكلف 195000 اصلاح مع العلم انهاب 157000 وقالو ان العيب مش من عندهم اعمل اية افيدوني وشكرا
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Amr Elsayed from Cairo - Egype wrote:
Subject: Renault Logan car in Egypt - spare parts (Readers letter)
كنت بسأل عن قطع غيار السيارة الوجان هل هى غاليه و كذلك مراكز الصيانه بياعت الرينو كويسه و لا لأ ؟
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mohamed ali from cairo - egypt wrote:
Subject: Complaint National Motors Emad Abdel Nabi / Saipa Pride (Readers letter)
أنا أسمى Ù…Øمد على وعندى شكوى ضد شركة ناشيونال موتورز عماد عبد النبى أنا أشتريت سيارة سايبا برايد من الشركة ÙÙ‰ 30/1/2010 وظهرت بها بعض العيوب وبما أن السيارة ÙÙ‰ الضمان كانو بيصلØوها بس بعد ما يطلعو عينى ÙÙ‰ الوقت Ùˆ ظهر عيب ÙÙ‰ العربية شهر 10 2011 والعربية ÙÙ‰ الضمان لسة روØتلهم Øددو العيب وهو الكمنترول يونت Ùˆ Øساس البنزين والمهندس قالى معلش القطعتين دول مش موجودين Øاليا ÙØضرتك Øتنتظر Ù„Øد ما نجيبهم ÙˆÙضلت منتظر من وقتها وبالصدÙØ© عرÙت أنهم بيضØكو عليا عشان تعدى Ùترة الضمان اللى المÙروض تخلص 30/1/2012 Ùمش عار٠أعمل أية بس أنا روØت جهاز Øماية المستهلك وعملت شكوى Ùيهم بس مش عار٠Øيعملو أية
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Ahmed Mohamed Samir Elgendy from Cairo - Egypt wrote:
Subject: Complaint Honda Egypt / airbags problems - HONDA-Civic Mo. 2008 (Readers letter)
From: Ahmed Mohamed Samir El-Gendy
January 22, 2012
To: HONDA
COMPLAINT LETTER
Dear Gents,
I would like to raise this complain after the bad experience and unprofessional behavior I had with HONDA’s dealership in Egypt, Nile Trading & Engineering Co. (NTE) which belongs to (NTEG) located in Dubai – UAE after over 10 years as a good loyal repeat buyer of HONDA cars.
On July 15, 2008, I purchased a HONDA CIVIC V.I.N.: HCC-CVCCV8-08S403005 from NTE showroom at Mohandesseen, Giza, Egypt.
After that I sure used to visit NTE service centers or workshops for any kind of repairs last time was on May 03, 2011, I received it on July 30, 2011 after some body repairs done at NTE workshop, Job No.: 406249 Doc. No.: 446215 where the total invoice was 23,695 Egyptian Pounds.
Unfortunately on January 11, 2012, my car rolled over in an accident but the air bags didn’t deploy, When I attempted to contact NTE to ask about the technical reason and explanation for the inconvenience un-deployment of the air bag they just merely responded that there must be a severe force from the front to make the air bag deploy which I don’t agree as the car was turned over and there is a severe damage in the side post and the roof which must enough to deploy the air bags.
I believe that the above mentioned body repairs before the accident was not according to company standards and there was something wrong with that repair leading to the inhibit of air bags deployment, as I doubt my car have manufacture defect from the beginning. In addition I lost belief in this dealership and can’t feel safe to let them repair my car again.
Moreover, I know that you stand by your vehicles and sure care more than NTE about the brand reputation. I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue which gets into personal safety which can be taken as a crime. Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss appropriate compensation.
I look forward to your enthusiastic and prompt response with the appropriate action from your side. I’m also sending this letter to a few other people, just to see if they might care more. I’ve got nothing to lose and nothing better to do. I will consider taking further action to resolve the complaint either through the Department of Commerce or through the courts.
Thanks in advance for your concern.
Sincerely,
Ahmed Mohamed Samir El-Gendy
Senior Mechanical Engineer
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Ahmed Mohamed Samir Elgendy from Cairo - Egypt wrote:
Subject: Complaint from air bags - HONDA-Civic Mo. 2008 (Readers letter)
From: Ahmed Mohamed Samir El-Gendy
January 22, 2012
To: HONDA
COMPLAINT LETTER
Dear Gents,
I would like to raise this complain after the bad experience and unprofessional behavior I had with HONDA’s dealership in Egypt, Nile Trading & Engineering Co. (NTE) which belongs to (NTEG) located in Dubai – UAE after over 10 years as a good loyal repeat buyer of HONDA cars.
On July 15, 2008, I purchased a HONDA CIVIC V.I.N.: HCC-CVCCV8-08S403005 from NTE showroom at Mohandesseen, Giza, Egypt. After that I sure used to visit NTE service centers or workshops for any kind of repairs last time was on May 03, 2011, I received it on July 30, 2011 after some body repairs done at NTE workshop, Job No.: 406249 Doc. No.: 446215 where the total invoice was 23,695 Egyptian Pounds.
Unfortunately on January 11, 2012, my car rolled over in an accident but the air bags didn’t deploy, When I attempted to contact NTE to ask about the technical reason and explanation for the inconvenience un-deployment of the air bag they just merely responded that there must be a severe force from the front to make the air bag deploy which I don’t agree as the car was turned over and there is a severe damage in the side post and the roof which must enough to deploy the air bags.
I believe that the above mentioned body repairs before the accident was not according to company standards and there was something wrong with that repair leading to the inhibit of air bags deployment, as I doubt my car have manufacture defect from the beginning. In addition I lost belief in this dealership and can’t feel safe to let them repair my car again.
Moreover, I know that you stand by your vehicles and sure care more than NTE about the brand reputation. I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue which gets into personal safety which can be taken as a crime. Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss appropriate compensation.
I look forward to your enthusiastic and prompt response with the appropriate action from your side. I’m also sending this letter to a few other people, just to see if they might care more. I’ve got nothing to lose and nothing better to do. I will consider taking further action to resolve the complaint either through the Department of Commerce or through the courts.
Thanks in advance for your concern.
Sincerely,
Ahmed Mohamed Samir El-Gendy
Senior Mechanical Engineer
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Hanan Taha from cairo - Egypt wrote:
Subject: Problem with my car (Readers letter)
قمت بشراء سيارة اÙيو من منصور شيÙروليه منذ سنتين Ùˆ ÙÙŠ الشهر الاول توقÙت عن الØركه تماما اخبرت التوكيل Ùˆ اخذوهامن تØت البيت وقاموا باصلاØها كتبوا ÙÙŠ التقرير انه تم تغيير علبة Ùيوزات Ùˆ بعدها كان صوتها عالي جدا Ùˆ ذهبت الي التوكيل Ùˆ قاموا باصلاØها Ùˆ بعدها تكرر هذا مرة اخري Ùˆ بعدها لمبة الزيت اضائت بدون نقص ÙÙŠ الزيت Ùˆ قاموا باصلاØها Ùˆ بعدها كانت الرÙار٠الامامية تنزلق مما يؤدي الي عدم ÙØªØ Ø§Ù„Ø§Ø¨ÙˆØ§Ø¨ الامامية تم اصلاØها 3 مرات Ùˆ ÙÙŠ اخر مرة تم التعامل معي بشكل غير لائق Ùˆ انهم لن يقوموا باصلاØها Ùارجو المساعدة
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ayman fahmy from 6 of october - Egypt wrote:
Subject: Complaint General Motors Egypt & Mansour Chevrolet - vibration problems with Chevrolet N200 (Readers letter)
i have a chevrolet N 200 model 2011 that viberates after 100 k/h since i got it. I have been in Chevrolet service center 5 times, last time the car is there for 25 days now and they never fix. Finally they added a power steering system and they want me to pay for it ,
please help
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mohamed from alex - egypt wrote:
Subject: Complaint Toyota Egypt - severe safety problem (Go to article)
انا اشتريت عربيه تويوتا كرولا ÙˆÙيها عيب يهدد Øياه قائدها وهو ان السياره تتØرك دون الضغط علي دواسه البنزين ولا تستجيب للضغط علي الÙرامل وتويوتا ايجيبت تقول ان السياره ليس بها اي عيوب Ùنيه
Editors response:
please send us precise information and more details
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Ehab Marzouk Zaki from Giza - egypt wrote:
Subject: Untited Group Treatment (Readers letter)
الي من يهمه الامر
بعد السلام والتØيه
انا امتلك سياره نيسان موديل 2008 سوبر سالون Ùˆ قد اشتريتها زيرو Ù…Øرك رقم 436861
كنت مواظب علي عمل الصيانه الدوريه كل خمية الا٠كيلو ولم اقابل اي مشاكل بالسياره سوي شكوي واØده وهي سماع صوت خبطه او رزعه ÙÙŠ الÙيتيس عند اعطاء الÙيتيس نقله الØركه سواء للامام او للخل٠و ÙÙŠ كل مره اشكوا من هذا الصوت يبرر لي من قبل الساه المهندسين بانه طبيعي ÙÙŠ هذه السياره ÙˆÙÙŠ بعض المرات برر لي المهندس بان موتور هذه السياره قوي علي الÙيتيس ولا يناسبها وليس شيء غير ذلك Øيث اني ذو استخدام خاص بالسياره ودائما مهتم بها Øتي تاريخ 12.01.2011
عند عمل الصيانه الدوريه وكان عداد السياره وقتها70791 Ùƒ Øيث Ùوجئت بالمهندس يقوم باستدعائ وابلاغي بان السياره تØتاج الي تغير المقصات وذلك لتاكل كاوتش المقصات .
عند سؤالي عن امكانيه تغير الكاوتش Ùقط دون تغير المقصات كلها قد قوبل هذا Ø§Ù„Ø§Ù‚ØªØ±Ø§Ø Ø¨Ø§Ù„Ø±Ùض لعدم امكانيته Øيث ان الكاوتش مصبوب علي المقص ولا يخلع ويركب . Ùهل يعقل تغير المقص كامل بسبب قطعة كاوتش ØŸ الا انهم ارجعوا الخطء علي بسيري ÙÙŠ المطبات كثيرا . هل هناك طريق ÙÙŠ مصر خالي من المطبات ØŸ يكÙÙŠ Ùواصل الكباري والدائري
اخيرا اضطررت لتغيرهم بمبلغ 450 جنيه للواØد خلا٠المصنعيات Ùˆ خلا٠مصاري٠الصيانه Ù†Ùسها ذلك الوقت .
عند عمل هذه الصيانة طلبت من السيد المهندس مراجعة ما اذا كانت السياره ÙÙŠ Øاجه لتغير تيل الÙرامل سواء الامامي او الخلÙÙŠ الا انه اجابني بان التيل الامامي ÙÙŠ Øاله للتغير اما الخلÙÙŠ Ùهوا ÙÙŠ Øاله جيده جدا Ùˆ يمكن تغيره عند عمل صيانة 75000 Ùƒ.
ملØوظه انه ÙÙŠ كل مره اذهب لعمل الصيانه اشكوا من Ù†Ùس صوت الÙيتيس دون جدوي Øتي اني سالت من لديهم Ù†Ùس السياره ومنهم من ابلغني انه طبيعي ÙÙŠ هذه السياره ومنه سلمت بالامر انه طبيعي
الي ان ذهبت لعمل صيانة 75000Ùƒ. وهي ÙŠÙترض انها دوريه وليس هناك شيء كبير كتغير سيور او شمات اشعال او ما شابهه
تم استدعائي مره اخري من السيد المندس وهو Ù†Ùس المهندس ويسمي Ù…Øمود دوجلاس Ùˆ قام بابلاغي بان السياره ÙÙŠ Øاجه الي تغير الطنابير الاماميه والخلÙيه لوجود ريجه بهم ويتعزر تغير تيل الÙرامل الخلÙÙŠ كما هو متÙÙ‚ عليه سلÙا الا بعد تغير الطنابير اولا
انها كانت شراره لثوره عليهم خصوصا المهندس Ùˆ بسؤاله عن كيÙية Øدوث ذلك ÙÙŠ مدة 5000Ùƒ. Ùقط رغم تغير التيل الامامي Ùˆ الكش٠علي الخلÙÙŠ وعمل رجلاش له ؟؟؟ كان الرد بانه يمكن ان ÙŠØدس ÙÙŠ Øالة دخول رمال ما بين التيل Ùˆ الطنبور قد يؤدي Ù„Øدوس ذلك وكذلك السياره ÙÙŠ Øاجه لتغير قاعدة الÙيتيس Ùˆ هي السبب الذي كان وراء سماع صوت عند نقل ناقل الØركه من وضع الثبات الي وضع الØركه امام او للخلÙ
بالسؤال عن امكانية عمل خراطه للطنابير بوضعها علي جهاز المخرطه Ù„Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ دون الØاجه الي تغيرهم كليا الا انهم واÙقوا بعمل ذلك للطنابير الاماميه Ùقط وليس للخلÙيه Øيث ان جهاز المخرطه سو٠يقلل من سماكه الطنبور الخلÙÙŠ وقد يكسر ÙÙŠ Øالة استخدام الÙرامل Ùيما بعد اما الطنابير الاماميه سماكتها ØªØ³Ù…Ø Ù„Ø°Ù„Ùƒ
لم تجدي الثوره Ù†Ùعا سوي العطله والتاخير Ùˆ الاØساس بانك تصرخ ÙÙŠ غرÙÙ‡ لا يوجد بها سواك وسط الصØراء
اخيرا تم تغير الطنابير الخلÙيه Ùˆ تركيب تيل الÙرامل الخلÙÙŠ الجديد Ùˆ Ù…Ø³Ø Ø§Ù„Ø±ÙŠØ¬Ù‡ بالطنابير الاماميه اضاÙÙ‡ الي باقي الصيانه وقد غادرت المركز وانا ÙÙŠ Øالة غضب شديد
ÙÙŠ غضون ايام بعد ذلك تلقيت اتصال من قسم خدمة العملاء الخاص بالمركز لسؤالي عن Øالة السياره وان كان لدي شكوي تخص الصيانه
بالÙعل كنت مثل القنبله Øتي انهم عاودوا الاتصال مره اخري وقام كبير المهندسين بالتØدس الي وطلب مني التوجه الي المركز ÙÙŠ يوم تم تØديده لمقابلته والكش٠علي السياره Ùˆ قطع الغيار القديمه Øيث اخذتها منهم
قوبلت من السيد كبير المهندسين وتم اخذ السياره داخل المركز واستقبالي داخل المكتب بØضور المهندس Ù…Øمود دوجلاس . قاموا بسماع شكواي Øتي النهايه واعترا٠المهندس بخطء المهندس Ù…Øمود ÙÙŠ تÙسير اسباب الاعطال الا انه طلب مني الانتظار Øتي انتهاء ÙØص السياره . قوبلت Ùيما بعد مع كبير المهندسين وشخص ما يقال انه صاØب المركز وقاموا بابلاغي بان السياره قد تم ÙØصها وانها ÙÙŠ Øاله جيده وان سبب الصوت بالÙيتيس يرجع الي قصور ÙÙŠ الدائره الكهربيه الصاضره من الموبينه الخاصه بالÙيتيس Ùˆ قد تم تغيرها Ùˆ انه بÙØص الطنابير القديمه Ø§ØªØ¶Ø Ø§Ù†Ù‡ لا يمكن ان تنتج هذه الريجه ÙÙŠ غضون 5000Ùƒ. Ùقط Ùˆ انه ربما نتجت من التيل القديم لانخÙاض ÙÙŠ سماكته Ùˆ كان من الضروري ابلاغ المهندس المشر٠علي صيانة السياره لي بضرورة تغير التيل اثناء عمل الصيانه عند الكيلو 65000 دون الانتظار Ùˆ كذلك الخطء ÙÙŠ ابىغي بان موتور السياره قوي علي الÙيتيس ولا يناسبها Øيث انه غير صØÙŠØ
وانهم قد توصلوا الي قرار يرضيني الا وهو ,عدم Ù…Øاسبتي علي اي من المصنعيات التي تمت ذلك اليوم Ù„ÙØص السياره وكذلك الموبينه ووعدي بعمل خصومات مرضيه لي علي قطع الغيار ÙÙŠ Øال عمل الصيانات بالمستقبل
Ù†Ùس الØال ذهبت وانا ÙÙŠ قمة الغيظ Øتي انصØوني بالشكوي لجهاز Øمايه المستهلك . بالÙعل لم اتردد بالاتصال بهم Ùˆ قد قوبلت الشكوي باهتمام اولا ولكن ليس Ùيما بعد Øيث اني ابلغت بان الجهاز قام بمخاطبة المركز وهم ÙÙŠ انتظار رد المركز علي الشكوي . ÙÙŠ كل مره اقوم بالاتصال بالجهاز لا اجد من ÙŠØ´Ø±Ø Ù„ÙŠ Øال الشكوي Øتي جاء الÙرج ذات يوم وابلغوني بتØويل شكواي الي القسم الهندسي Ùˆ سو٠يتم استدعائي Ù„ÙØص السياره Ùˆ ضرورة اØضار قطع الغيار القديمه
ايام واسابيع واشهر دون سماع خبر رغم معاودة الاتصال بقسم اللجان الهندسيه Øيث ان لا شان بالجهاز بهذه الشكوي بعد الان الا ان رد القسم ان الجان لديها اشغال كثيره ويرجي الانتظار Øتي معاودة الاتصال بي وتØديد ميعاد للجنه
لم اجد خيبة امل كالتي وجدتها ذلك اليوم Øين قمت بالتصال بقسم اللجان الهندسيه كالمعتاد وقام شخص بابلاغي بان اللجنه رات انه لا يوجد لدي ØÙ‚ الشكوي Øيث جاء رد مركز الصيانه بان العميل قام بالسير Ùتره طويله بالسياره بتيل Ùرامل تال٠مما ادي الي اتلا٠الطنابير وهو ما نسميه بسوء الاستخدام وانهي السيد الØديث معي رغم شرØÙŠ له القصه من جديد بانه من العيب علي بوصول السياره الي 75000 Ùƒ. وعدم رغبتي بتغير تيل الÙرامل !!!!!!!
منذ ذلك الØين لم اقم بالشكوي لاØد سوي الله وتجدد لدي الامل Øين استمعت الي برنامجكم علي راديو مصر لعل اجد عندكم الانصاÙ
شاكر سيدتكم علي الوقت لقراءة شكواي
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Ashraf Ahmed Refaat from Cairo - Egypt wrote:
Subject: Complaint Opel Egypt / Mansour / General Motor Egypt (Readers letter)
اتقدم بشكوى ضد مركز العوض للسيارات – بمطلع الهضبة الوسطى بالمقطم – طريق الأوتوستراد
1.قيام التوكيل بتغيير الطبة الاصلية للزيت باخري مقلدة بدون علمي Ùˆ كذلك Ù„Øام الطبة المقلدة بكرتيرة زيت الموتور بالسيليكون بدون علمي – مما يستدعى تغيير طبة الزيت Ùˆ كذلك كارتيرة الزيت بتكلÙØ© 2300 جنية – Øسب تقرير مركز المنصور للسيارات
2. كسر Ùيشة Øساس الكرنك اثناء تغيير Øساس الكرنك – ممايستدعى تغيير ضÙيرة الكهرباء كاملة بتكلÙØ© 8500 جنية – Øسب تقرير مركز المنصور للسيارات
التÙاصيل :
• يوم 10 ديسمبر تم عمل صيانة 100,000
• يوم 20 ديسمبر بعد استعمال السيارة لمدة يوم واØد تم ركن السيارة بالجراج Ùˆ ÙÙŠ اليوم التالي لوØظ وجود زيت على الارض
بالرجوع لمركز الصيانة تم الاتÙاق على ان يقوموا Ø¨Ø§Ù„Ø¥ØµÙ„Ø§Ø Ø§Ù„Ù…Ø¬Ø§Ù†ÙŠ لان الخطأ Ùنى Ùˆ يرجع للمركز نتيجة قيام العامل بالتركيب الخاطئ للطبة Ùˆ لم يذكر مدير الصيانة تغيير أي قطع غيار او القيام بأي Ù„Øامات بل Ø§ÙˆØ¶Ø Ø§Ù†Ù‡ سيقوم Ùقط بتنظي٠الطبة
• يوم 25 ديسمبر اضاءة لمبة الاعطال
Ùتم التوجه للمركز Ùˆ بعد مبيت السيارة اكد مهندس الصيانة عدم وجود أي عيب بالسيارة
• يوم 30 ديسمبر
بعد استلام السيارة Ùˆ ركنها Ùˆ بعد استعمالها لمدة يوم واØد لم تستجيب السيارة للدوران Ùتم ابلاغ المركز الذى قام بسØب السيارة بونش
اÙاد المهندس ان السبب هو ضرورة تغيير "Øساس الكرنك"
تم التغيير Ùˆ تم دÙع القيمة Ùˆ استلام السيارة بعد يومين
• يوم 12 يناير- تقطيع اثناء السير مع اضاءة لمبة الاعطال
بعد العودة للمركز Ø§ÙˆØ¶Ø Ù…Ù‡Ù†Ø¯Ø³ الصيانة الاتي:
Ùيشة Øساس الكرنك ذائبة بسبب عيب ÙÙŠ تصميم السيارة يؤدى الى تنقيط الزيت على الÙيشة عند اجراء الصيانة Ùˆ القيام بتغيير Ùلتر الزيت
أوضØت للمهندس ان هذا الكلام غير مقبول بالمرة Ùˆ انى غير مسئول كمستخدم عن عيوب التصميم او اخطاء الÙنيين اثناء القيام بالصيانة الدورية
تم الاتÙاق على قيام المركز Ø¨Ø§Ù„Ø¥ØµÙ„Ø§Ø Ù…Ø¬Ø§Ù†Ø§ مع تغيير الضÙيرة كاملة على Øساب المركز اذا تطلب هذا Ù„Ø¥ØµÙ„Ø§Ø Ø§Ù„Ø¹Ø·Ù„
تم استلام السيارة بعد مبيت يومين Ùˆ اكد المهندس اتمام Ø§ØµÙ„Ø§Ø Ø§Ù„Ø¹Ø·Ù„
• يوم 17 يناير
Øيث ان العطل استمر بالسيارة تم التوجه الى مركز المنصور بالكيلو4.5 طريق مصر اسكندرية الذى Ø§ÙˆØ¶Ø Ø§Ù„ØªØ§Ù„ÙŠ:
o طبة الزيت الموجودة بالكارتيرة غير اصلية Ùˆ تم Ù„Øمها بالكارتيرة بمادة السيليكون مما يستدعى تغيير طبة الزيت Ùˆ كذلك كارتيرة الزيت
o Ùيشة Øساس الكرنك مكسورة Ùˆ هي قطعة غيار لا يمكن تغييرها منÙردة بل يجب تغيير ضÙيرة الكهرباء كاملة
o Ùيشة Øساس الكرنك بعيدة تماما عن أي زيوت Ùˆ الكسر تم غالبا نتيجة خطا الشخص الذى قام بتغيير Øساس الكرنك
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Samer from Cairo - Egypt wrote:
Subject: Volvo Service Center in Egypt (Go to article)
It would be great to have an evaluation for the service center in Egypt and the spare parts. All of us are aware of Volvo's history in Egypt
Editors response:
coming soon. stay tuned !
Editor
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sameh konbar from cairo - cairo wrote:
Subject: Problems with Kia Cerato 2010 High line (Readers letter)
(Kia New Cerato High Line 2010)
I have a problem in the front suspension, I hear an irritating noise since the car was delivered to me, and as time goes by the noise started to be more annoying, every time I ask about this noise and ask for the service department to inspect it, they return back to me with the same answer "this is a normal noise"!!! The last time I went for service, they told me this noise is because of me and this is due to "a miss use"!!! And this parts need to be changed and they are going to charge me for it... I can't believe it!!! )
Nothing done again even calling me and even after visiting Kia Abo Rouash, I got the same action.... i can't believe it!!! I am working for a multinational company (Xerox) and most of our cars from Kia, but sorry for saying that this will be my last one.
Appreciated if you could help
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ebrahim mahmoud from cairo - egypt wrote:
Subject: Complaint Speranza Tiggo - trouble in my care (Readers letter)
لدى مشكلة ÙÙ‰ عربيتى ( اسبيرانزا تيجو 2011)0
وهى : عندما تسخن السيارة Ùان عداد السرعة يتوق٠تماما وتبدا السيارة تتخنق ( تقطع ) وخاصة على السرعات البطيئة
وتم مراجعة التوكيل ( مركز الخدمة التابع لاسبيرانزا بالعباسية)0
واÙاد بان السيارة تØتاج لتغيير Øساس السرعة وانه Øتى تاريخة لم يتم توÙير الØساس وذلك منذ 1/11/2011
ومنذ هذا التاريخ وانا اخاطبهم ولكن دون جدوى
والسيارة اصبØت متعبة جدا وخاصة اثناء القيادة ÙÙ‰ زØمة القاهرة
لذا نرجو من سيادتكم المساعدة ÙÙ‰ ØÙ„ هذه المشكلة
وليادتكم جزيل الشكر
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effat azmy from cairo - egypt wrote:
Subject: Complaint Mercedes Egypt - CNA / شكوى من مرسيدس (Go to article)
عزيزى الاستاذ محمد شتا راديو مصر
تحية طيبة وبعد
لااعرف هل ستجد شكواى مساحة لدى سيادتكم ام لا ولكن عندى ثقة كبيرة فى سيادتكم
اسمح لى سيادتكم بعرض مشكلتى :-
قمت بشراء سيارة مرسيدس E250 موديل 2010 فى 27-4-2010
مشتراة من شركة القاهرة الوطنية للسيارات
شاسيه رقم 5019 موتور رقم 35940
حيث اننى وجدت العيوب الاتية فى السيارة
1- انعكاس الشمس فى عيون السائق من شاشة السينسور الذى على التابلوه مابين الساعة الواحدة ظهرا والثانية بعد الظهر مما يعوق الرؤية للسائق
2- السينسور باك لايشعر بالاشياء الثابتة الا بعد الاصطدام بها
3- اتزان السيارة على الطرق السريعة يشبه بمركب تسير وسط الامواج العاتية مما عرضنى للخطر اكثر من مرة اثناء عودتى من شارم الشيخ وقد اكتشفت اخيرا سبب هذه المشكلة وهو ان وزن السيارة الحقيقى 1625 كجم علما بان وزنها حسب مواصفات المصنع والمكتوبة فى الكتالوج هو 1730 كجم وهذه اكبر مشكلة ومصيبة كبرى وهى المشكلة الاساسية )
4- زرار عدم دخول الهواء من خارج السيارة الى داخلها اثناء تشغيل التكييف يفصل بعد 5دقائق من تشغيله ولايعمل الا اذا تم تشغيله يدويا مما يؤدى الى اختناق من فى داخل السيارة بالدخان الذى يدخل الى السيارة حيث مطلوب منى ان اعيد تشغيله كل 5 دقائق
5- قفش مكابح السيارة فى السير البطىء
6- مسند رأس الكراسى الامامية يرتفع لاعلى عند تحريك الكرسى سواء للامام او للخلف والطبيعى ان يأخذ اتجاه لاعلى عند تحرك الكرسى للامام اوالخلف ثم الاتجاه العكسى للحركة العكسية الافقية للكرسى
وحيث اننى توجهت بشكواى الى جهاز حماية المستهلك التى تم قيدها برقم 140128وقد تحدد لى مقابلة يوم الاثنين 29-11-2010
كانت اللجنة مكونة من استاذ فى كلية الهندسة ومفوض من الشركة اكتشفت انه غير مفوض حيث انه رفض التوقيع على المحضر وقال انا غير مفوض بالتوقيع على اى شئ فقلت له لما انت مش مفوض انت جاى ليه
والاستاذ رأفت مسروجة رئيس اللجنة وشخص اخر لااتذكر وظيفته
فى البداية سألنى استاذ كلية الهندسة عن طلباتى فقلت له اصلاح العيوب التى فى السيارة او ارجاعها
ثم كان رد الشخص الذى قال لى فى الاول انه مفوض من الشركة
على العيب الاول وهو انعكاس الشمس فى عيون السائق من شاشة السينسور الذى على التابلوه مابين الساعة الواحدة ظهرا والثانية بعد الظهر
ان هذا الجزء من السينسور من تصميم السيارة وليس عيب وقد اعترضت على هذا القول لانه لايمكن تقبل وجود اى اجزاء تسبب انعكاس ضوء الشمس فى وجه السائق مما يعوقه عن القيادة وكان الواجب عمل هذا الجزء من مادة غير لامعة لاتعكس ضوء الشمس فى وجه السائق كما هو موجود فى الموديلات السابقة والموديلات ذات الفئة الاعلى ايضا لنفس العام
وكان الرد على العيب الثانى السينسور باك لايشعر بالاشياء الثابتة الا بعد الاصطدام بها ان السبب هو ركن السيارة بسرعة وهذا غير صحيح حيث ابلغته اننى اركن السيارة فى الجراج بسرعة تقترب من الصفر
وكان الرد على العيب الثالث اتزان السيارة على الطرق السريعة يشبه بمركب تسير وسط الامواج العاتية هو مااضحكنى سواء من استاذ كلية الهندسة او من مفوض الشركة حيث كان رد الاول انه لايوجد فى مصر طريقة يمكن اكتشاف هذا العيب بواسطتها مما جعلنى اوجه سؤال للجنة وهو لو كان لاتوجد طريقة بها يمكن اكتشاف هذا العيب فكيف تم اكتشاف نفس العيب قى سيارة اخرى منذ شهر تقريبا وقد تم نشر هذا الخبر فى الجرائد والحقيقة لم اجد اجابة من اى من الموجودين فى الجلسة علما بننى اكتشفت اخيرا السبب وهو ان وزن السيارة حسب مواصفاتها فى الكتالوج هو 1730 كجم ولكن عندما قمت بوزنها بمعرفتى لدى ميزان ديجتال هو 1625 كجم اى اقل 105 كجم
وكان الرد على العيب الرابع زرار عدم دخول الهواء من خارج السيارة الى داخلها اثناء تشغيل التكييف يفصل كل 5دقائق من تشغيله ولايعمل الا اذا تم تشغيله يدويا مما يؤدى الى اختناق من فى داخل السيارة بالدخان الذى يدخل الى السيارة
فكان ردهم انه من الضرورى ان يفتح لادخال الاكسجين حماية للسائق والركاب فقلت لهم ولكن هذا لايحدث اذا لم اشغل التكييف اى لو اننى اغلقت النوافذ كلها ولم اشغل التكييف فلن يدخل عادم السيارات من خارج السيارة الى الداخل فهل الحماية اثناء تشغيل التكييف فقط وايضا هذا العيب لايوجد فى السيارات ذات الفئة الاعلى موديل نفس العام فعند تشغيل زرار منع دخول الهواء من الخارج لايمكن ان يتغير وضعه سواء بعد 5 دقائق او بعد 5 ساعات هل الحماية للسائق والركاب فى هذه الفئة اعلى من الفئة S موديل نفس العام
عندئذ لم اجد اجابة من اى من الحاضرين
وكان الرد على العيب الخامس .... لااجابة وانما صمت
وكان الرد على العيب السادس مضحك جدا وهو انه حماية للسائق من الصدمات فقلت له معنى هذا الكلام ان السيارة s لاتوجد بها حماية للسائق حيث ان هذه الحركة الميكانيكية تعمل بطريقة طبيعية وهى انه عند ازاحة الكرسى للامام يرتفع مسند الرأس الى اعلى والعكس عند ازاحة الكرسة للخلف وليس كما يحدث فى السيارة E250 موديل 2010
المهم فى نهاية الجلسة دخل شخص اعتقد انه مسئول كبير فى جهاز حماية المستهلك سأل المدعو مفوضا من الشركة وطلب منه ملف المواصفات للسيارة وتصنيع السيارة فكان الرد انه لايوجد فى مصر ملف به مواصفات التصنيع مما جعل استاذ كلية الهندسة يرد بنفى هذا الكلام
ثم وجدت من يقول لى لو كنت مصمم على شكواك فمن حقك المطالبة بتحويل السيارة الى المختصين فى كلية الهندسة بعد دفع رسوم 15000ج لكى يثنينى عن شكواى
وكان تاريخ هذه الجلسة فى جهاز حماية المستهلك 29-11-2010 وحتى هذه اللحظة لم اجد اى رد لا من الشركة ولا من الجهاز الذى تمتلىء الجرائد يوميا بانه حامى حمى المستهلك
فهل هو هكذا بالنسبة لموديلات معينة ولايستطيع الاقتراب من ذات النفوذ
لذلك اعرض على سيادتكم مشكلتى وانا اتقبل من سيادتكم الحكم
علما باننى كلفت المحامى باتخاذ الاجراءات القانونية لرفع دعواى امام القضاء والذى نثق فيه ونعلق كل امالنا عليه فى نصرة الحق
مرسل لسيادتكم صورة من عريضة الدعوى التى تم رفعها على الشركة
عفت عزمى مراسل صحفى
عضو جمعية المراسلين
الاجانب بالقاهرة
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mostafa from cairo - EGYPT wrote:
Subject: Evaluation Daihatsu Egypt (Readers letter)
Company: Daihatsu
Service center: obour
Country: Egypt
City: Cairo
Company Rating: Excellent
Service Rating: Excellent
Sales Rating: Excellent
Comment:
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Essam Ghonaim from Cairo - Egypt wrote:
Subject: Hyundai Accent power steering (Readers letter)
I have a 2007 new accent and going ok. But I just heared that there is a problem in its electric power steering. Is there any? And is it better to be hydraulic or not? Thanks a lot
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Ahmed from Cairo - Egypt wrote:
Subject: Complaint Ford Egypt - Bad Service Center in ELObour (Readers letter)
I bought a ford focus 2010, there is a problem with the air condition.
I went to the service center of el-oubour, they actually did not do anything excpet wasting my time, they said they just take vacume of the air conditioning circulation promising it will be fixed but it was not and actually i lost trust of that center just as any egyptian agency that just wants to take our money without providing any service.
so I went to usual air conditioning center -usual non educated car maintenece man-, I was astonished of his proffesional behaviour as he checked the issue and told me it is a sensor problem, he refused to do anything as it is still in the period of warranty.
do you believe that, a man in the street is more professional and honest than the agency.
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ahmed talaat from cairo - egypt wrote:
Subject: BMW 3 Series 2012 launch in Egypt? (Readers letter)
Hi,
When will the BMW 3 series new shape 2012 will be in the market in Egypt and with what category they will start? do you have any idea about the specs or the price range? I heard there will be 316 1.6L Turbo.
appreciate your advise.
Regards
Ahmed
Editors response:
Dear Ahmed,
the locally-assembled BMW 3 series shall be launched in Egypt around May or June 2012. There are no confirmed information from BMW Egypt / Bavarian Auto about the specs and price range yet, but I expect the prices to be very competitive and better than the specs and prices of its competitors such as the Mercedes C-Class and the Audi A4.
BMW Germany will also offer a very large variety of engines, including a 1.6l Turbo, a three-cylinder engine as well as a hybrid-engine.
Check the comprehensive article and video about the 2012 BMW 3 series on our website. You will find lots of information there as well.
Regards,
Editor
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mohamed from cairo - egypt wrote:
Subject: passat (Readers letter)
hi,
am going to buy passat high line and i heared that passat has many problems specialy in the gear.
please advise me
thank you very much for your help
Mohamed
Editors response:
Dear Mohamed,
the 2012 Volkswagen Passat itself is very good and excellent car.
But the problem is the miserable service and bad reputation of the official Volkswagen dealer and service center in Egypt. We receive hundreds of complaints about the Egyptian Volkswagen dealer, Egyptian Automotive Company, through our website, auto arabia group on facebook and through our weekly live radio show on Radio Masr 88.7 !
Therefore I suggest for the time being you stay away from the current Volkswagen & Audi dealer in Egypt until a new importer is appointed by the Volkswagen Group in Germany.
In the meantime consider either a BMW 3 series, a Volvo S60 or a Skoda Octavia.
Regards,
Editor
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Mohamed from cairo - egypt wrote:
Subject: اسعار السيارات الاوروبية (Readers letter)
السلام عليكم ورحمة الله
كان عندى سؤال بخصوص اسعار السيارات الاوروبية بخصوص تخفيض الجمارك 10 % من اول 2012 امتى فعلا هيحصل
Editors response:
Dear Mohamed,
3alekom el salam.
It is correct that the every year since 2009 the customs on European-made cars have been reduced annually by 10 %. So, this means the customs for engine of 1600cc have dropped from 40, to 36, then 32 and finally 28% over the past 4 years.
Regards,
Editor
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Mohamed hamdy from Cairo - Egypt wrote:
Subject: Complaint General Motors Egypt & Mansour Chevrolet - Gearbox problems with Chevrolet Cruze (Readers letter)
انا عندي مشكلة ةع شيÙورلية كروز موديل 2011 عامل بيعا اقل من 20000 كيلو Ùˆ بعمل صيانة ÙÙŠ التوكيل Ùˆ من اول صيانة ÙÙŠ تكة ÙÙŠ الجير بوكس بتظهر عند النقلة 3 Ùˆ كل مرة يقولولي ÙÙŠ التوكيل لا ظباطناها ولا ÙÙŠ جديد Ùˆ اخر مرة قالولي غيرنا زيت الجير بوكس Ùˆ 4 ايام Ùˆ ترجع زي ماكلنت بيتهيالي عربية بي 125000 جنية Ùˆ ÙŠØصل كدة
برجاء الاÙادة Ùˆ المساعدة
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Ayman Sami from cairo - Egypt wrote:
Subject: Peugeot Egypt - Wagih Abaza complaint / No News ,No Reply (Readers letter)
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ayman sami from cairo - egypt wrote:
Subject: Complaint Peugeot Egypt / still have same problem (Readers letter)
Ahmed Sami from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Peugeot
Service center: Abaza
Country: Egypt
City: Cairo
Company Rating: Bad
Service Rating: Bad
Sales Rating: Bad
Comment:
I have Peugeot 307 SW,2007 from Wagih Abaza, for 4 years now i am suffering from the gearbox performance, i got news , that it is a common defaut in that model.
please help,
no one can fix the problem for me.
Editors response:
Dear Ahmed Sami,
we will forward your complaint to Peugeot Egypt and I am sure they will try to find a solution. You will hear from them soon. Please keep us updated with your case.
Editor
I HAVE THE SAME PROBLEM
Still no Answer or reply
Editors response:
Dear Ayman,
please make sure to call us next Tuesday during our live radio show on Radio Masr 88.7 ! if the phone lines are too busy make sure to send us an SMS to 8870 (between 4-7pm during the show) and make sure to mention your name, car model, short description of your problem and the fact that your reader's letter was published on our website.
Talk to you next Tuesday.
Regards,
Editor
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Mohamed Adel - محمد عاد from شبرا الخيمة - القليوبية wrote:
Subject: Complaint Hyundai Egypt Ghabbour / Hyundai Verna Taxi (Readers letter)
انا لدى سيارة تاكسى موديل2011 ماركة هيونداى فيرنا مواظب على الصيانة الدورية كل 5000كيلو بمركز صيانة ابو رواش وظهر عيب موجود فى الفتيس عند صيانة10000كيلو وتم تجاهلها من قبل مركز الصيانة وعند تعطل السيارة تم معالجتها عند صيانة15000كيلو بتغير الديسك والاسطوانة وطقم الدبرياج ورجع نفس العيب خلال صيانة 20000 كيلو وتمت ايضا تجاهلها وعند توقف السيارة تماما تمت معالجتها خلال صيانة 25000بتغير الديسك مرة اخرى وكل هذا تم خلال اقل من شهر ونصف وتم دفع مبالغ نقديه عاليه بخلاف مبالغ الصيانة الدوريه الباهظةوهى ليست سيارة للترفيه ولكنها سيارة عمل يومى متوقفة عليها دخل الاسرة فنرجو الاهتمام شخصيا من السيد محمد شتا
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alaa samy from cairo - egypt wrote:
Subject: kia sportage - what do you think? (Go to article)
كنت عاوز اشترى كيا اسبورتاج الجديده بس عرÙت انها 1600بعض النا قالوا ضعيÙÙ‡ Ùما رايكم بصراØÙ‡ خصوصا انها مش رخيصه
Editors response:
Dear Alaa,
the 1.6-liter engine of the KIA Sportage is quite okay for the size of the KIA Sportage. I only had a short test-drive, but it was not too bad.
I suggest you ask for a test-drive at the main showroom of KIA Egypt and try the car yourself. You will probably like it.
Regards,
Editor
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Sara from Cairo - Egypt wrote:
Subject: kia cerato - theft of master-key? (Readers letter)
Dear mr mohamed,
My car (Kia Cerato 2010) was stolen 2 months ago and i heared that a big number of Kia cerato cars was stolen too in the last period. Is it true that the master key of kia cirato is stolen or what is the problem and what can we do toward this problem, Is kia responsible for such disaster? Please help.
Editors response:
Dear Sara,
there is no such thing called 'master-key' for cars. A large number of KIA Ceratos were indeed stolen in Egypt. Some of them were re-sold in Egypt or disassembled and sold as spare-parts. A lot of cars were smuggled into Gaza (Palestine) through the Sinai and the Interpol has been active in this respect.
The problem of the KIA Cerato is that it apparently does not enough or effective safety and security features to make it complicated to steal the car.
KIA Egypt surely needs to take more action and install better security and alarm systems.
In the meantime you only have three other options: Either you install a new alarm system in your new or existing car, make an insurance against theft or simply get a different car until KIA Egypt offers better safety and security for its car.
I am not really sure if KIA can be made responsible for such thefts and the current instable and security in Egypt . Maybe you should the 'KIA Cerate victims group' on Facebook and consult an attorney in this matter.
Regards,
Editor
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Ramy from Cairo - EGYPT wrote:
Subject: Evaluation - Subaru Egypt / Abu Ghaly (Readers letter)
Company: Subaru
Service center: Abu Ghaly
Country: Egypt
City: Cairo
Company Rating: Average
Service Rating: Average
Sales Rating: Very Good
Comment:
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Tamer from Cairo - Egypt wrote:
Subject: MARKETING - facelift for website (Readers letter)
I really like your website and thinks its time for a nice good face lift for your website
keep up the good job guys
sincerely,
Tamer
Editors response:
Dear Tamer,
thanks a lot for your kind message and your encouraging words.
Rest assured that your IT department will surely do some 'face-lifting' soon :-)
Best regards,
Editor
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ahmed nagy wasfy from cairo - egypt wrote:
Subject: Nissan Sunny problems- warranty? (Readers letter)
انا اشتريت نيسان سنى موديل 2008 Ùˆ خلال الÙتره السابقه قمت بتغيير دÙيرة الكهرباء 3 مرات Ùˆ ÙÙ‰ كل مرة يقولوا لى انه تم Ø§ØµÙ„Ø§Ø Ø¹ÙŠØ¨ الصناعه الموجود ÙÙ‰ الدÙيره Ùˆ تلاÙيه ÙÙ‰ الدÙيره الجديده Ùˆ رغم ذلك يرجع العيب Ùˆ هو عباره عن تعليق ال RPM عند 1.5 او 2 عند وجود السياره ÙÙ‰ Øالة المور Ùˆ الان تم انهاء الضمان الخاص بالسياره Ùماذا اعمل Ùˆ شكراً لكم
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malek from cairo - egypt wrote:
Subject: new car (Go to article)
thanks for your answer,
my budget, 95000 L.E, but I'm don't prefer Hyundai,
I've found Nissan 2012 & Kia cerato - Cerato - Gulf 2010
Awiting for your reply.
BR
Malek
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kareem saleh from cairo - el oobour wrote:
Subject: Problems with Ezz El Arab - Proton Egypt ! no spare parts available (Readers letter)
Dear sir,
I have a problem with my car & it's service center.
my car is proton waja 2010 & my service center is ezz el arab abou rawash. i think this this car is best in every thing when compared with its' competitors in the market but we have a very huge problem which is that spare parts are not found & very expensive.
Like i wait for change my box wheels form August to December to change it for the waiting list & this part not found and now the left mirror with its' base was broken & they told me again it is not found we will wait for the first shipment to send it from Malaysia and its' price is 715 LE without installation.
and if you want it very urgent you will duplicate the price that mean i will wait without left mirror for four months!
I'm very depressed from them, they didn't respect somebody who drives this car and how come to buy a car without found all spare parts?
i hate my car and i think I'll sell it as soon as possible.
help me for this and i want an advice for this car! is it really good or what??!!!!
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adel said from cairo - Egypt wrote:
Subject: Recommendation Chrysler Town & Country? (Readers letter)
I want to buy chrysler car ( town and country ) Pls give me advice about this car and what advantages and disadvantages for this car and what about spate parts axist in egypt or no .
Thanks advance
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ahmed talaat from cairo - egypt wrote:
Subject: VW Germany and VW Egypt? (Readers letter)
Dear sir,
Why is VW Germany not taking any action against VW egypt? do u think pressure can make them change the importer because actually their sales are being affected big time in Egypt, I am very interested in a VW but scared of after sales.
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ahmed from cairo - egypt wrote:
Subject: Hyundai Elantra or KIA Cerato - which is the better one? (Readers letter)
المÙاضلة بين هيونداي انترا 2012 وكياسيراتو عادية وكوبية2012
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Mark Hany from Cairo - Egypt wrote:
Subject: The best car in the range of 130k to 150k (Readers letter)
Dear Mr. Sheta,
I really like this website and I admire your show in Radio Misr .
I want to buy a car in the range of 130k to 150k or a bit more expensive . I saw the new Hyundai Elantra and I really liked it but I heard that it is not stable on high speeds , I also saw the new Chevy Cruze and the new Kia Cerato which I heard that it isn't safety . I knew that the new ford focus is coming Egypt in two weeks , Shall I wait for it ?
I saw the new Jetta but I don't preferr it also I heard that it has a very bad resale. I really need your opinion .
Waiting for answer !
Best Regards,
Mark Hany
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Ahmed Saeed from cairo - Egypt wrote:
Subject: Honda City 2008 - problem in my car (Readers letter)
اواجه مشكلة ÙÙŠ سيارتي الهوندا سيتي موديل 2008 مانيال Ùˆ اكتÙØ´Ùت انها منتشرة دون ØÙ„ Ùˆ هي ان مجموعة الخامس بها عيب Ùˆ انها غير موجودة بالتوكيل Ùˆ يجب اØضارها من اليابان Ùˆ تكلÙتها 2400 ولكن المشكله هي هل من الطبيعى ان مجموعة الخامس تعطل بعد 3 سنوات Ùˆ اريد لو تستطيعوا ايصالي بايميل الشركة باليابان او Øلها
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Yousef from Giza - Egypt wrote:
Subject: New Card (Readers letter)
Dears,
Thank you for your help me and get your advice, i need to buy new car with range from 150K to 230K ,
I need to get your advice regarding the following options:
1) Nissan X-Trail
2) New Passat (1400 CC)
3) Kia Sportage
4) Or what else you recommend for me
Thanks in advance,
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mohamed hussein from cairo - egypt wrote:
Subject: KIA soul security system (Readers letter)
Dear Mr. Sheta
could you please advice me how to secure my kia soul , it is already come with smart key system but I hear the rumor that this kind of keys is copy able so some of my friends advising my to install the GPS & stop engine system with SIM card but I need your advice if my smart key system is enough or not !!!?
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John from Cairo - Egypt wrote:
Subject: Car Recommendation from (130,000 LE to 150,000 LE) (Readers letter)
Dear Mr.Mohamed,
I want to buy a New car in the range of 130,000 LE to 150,000 LE. I was thinking of the Kia Cerato 2012, Hyundai Elantra 2012 (First Automatic Category) and the Chevrolet Cruze 2012 but i heard that the stability of the Elantra was very bad at high speed. I need your advice to choose which one and if there is any better choices in the same range of price (If yes please write the price).Is the Ford Focus 2012 coming soon to Egypt?
Thanks,
John
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Inji Maged - انجي ماجد from Cairo - Egypt wrote:
Subject: مقارنة بين انواع السيارات (Readers letter)
اريد شراء سيارة جديدة هاتشباك ومحتاره بين فيات بونتو ودايهاتسو سيريون ارجو افادتي بكل مميزات وعيوب الاثنين للمقارنة بينهم لاني محتارة جدابينهما من ناحية الشكل شايفة ان البونتو احسن ومن ناحية
وسع العربية من الداخل بسمع ان دايهاتسو اوسع
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Marwa from Cairo - Egypt wrote:
Subject: Best time for buying car (Go to article)
First of all Thank you for the Article, it is very usefull.
what I understood, that the car prices are (or should be) decreasing in the market,I have sold my car and i want to buy another one.. could anybody advice me when is the best time to buy a car, should i wait until the car market is more stable?
Actually I don't want to be fooled by the car dealers and agents, customs in Egypt as they always do with us
Many Thanks,
Marwa
Editors response:
Dear Marwa,
the longer you wait the more the prices WILL go down for sure! Many car companies have already reduced their prices, some reduced 5000 LE others reduced up to 50.000 LE.
Definitely wait until the next motorshow, which should take place end of February. Anyway, the more you wait the more transparent and cheaper the car prices will be.
What is your budget anyway?
Regards,
Editor
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Ahmad Shawki from Cairo - Egypt wrote:
Subject: Speranza M12 ? Yes or no? (Readers letter)
Dear Sir:
I'm considering buying an M12 Speranza. I'm under no illusion as to the quality of Chinese cars. However I have a budget of 70-75, Being retired, it will almost have to be a cash purchase, plus I hate financing. I like the look of the car and the included options for the price range. My worry is the negative publicity one hears on social media sites, how true is it, and what is your honest opinion about the car and the reliability of service centers.
Thank you
Best regards
A. Shawki
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Ahmed Abu Bakr from Cairo - Egypt wrote:
Subject: Hyundai Elantra stolen - Important question (Readers letter)
I have elantra (automatic) 2012 at 4/1/2012 in the morning i didn't found my car and i have the two original keys of my car so,i am asking if the car can move without the keys?!!!(the strange thing that the alarm system didn't work when the thief was stealing it )
i contacted with GB Auto customer service department and i asked them the same question,they told me that it is impossible that the car move without it's keys so, i wanted to get sure , and i want to know if the engine can start without it's keys.
(Note : the elantra model 2012 which i bought was automatic not manual. )
i contacted with you because i lost my trust in GB Auto specially after my car got stolen
so, i wanted to know if the engine can start without the keys and what is the anti theft and safety specs of the car
please response as soon as you can.
regards,
Ahmed Abu bakr
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Ahmed from Cairo - Egypt wrote:
Subject: Which new car should I buy? (Readers letter)
hello Auto Arabia team,
1st of all, i would like to thank you for the effort you are doing to help Car owners in Egypt with the problems they are facing with the cars and the local dealers and helping them connecting with the mother companies.
i am planning to buy a car. i thought of 2 categories:
small SUV:
1)Nissan Qashqai: the car had very nice feedback in europe but i really don't know if the 1.6 engine is good enough for the car. Also till now there is no automatic transmission available in Egypt(dealer mentioned it will be avilable in Feb,do you have any info on that), the last thing is the poor interior design if compared to cars like VW passat of Kia sportage which is in the same category
2)Kia sportage, the car looks good option but is it really good value for money?! as the car looks so expensive specially its Korean at the end of the day (short lifetime compared to German and Japanese cars)
3)Skoda Yeti:looks very nice car but not available in Egypt (do you have any idea if it will be introduced to Egypt soon)
or the medium salon cars
4)VW jetta and passat: i excluded them since they have very bad agency in Egypt in addition to the gearbox issues and the high running cost (very high maintenance cost)
5)Honda Civic:looks nice option but the new model from outside does look as good as the old model, also the car is very near to ground which makes it very hard to deal with low quality roads.(same problem in VW as well)
6)Skoda Octavia: the car is very good but again the agency isnt that good.
Appreciate your advise and if you can recommend any of these based on your experience or any other car in the same pricing range.
Regards,
Ahmed
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naglaa from cairo - egy wrote:
Subject: Comparison - مقارنة (Go to article)
ارجو افادتى فانا اريد شراء عربية مستعملة فة حدود 27000 فقط و نصحونى بين الداييو الماتييز او العربية الصينى شانا بينى هل هناك ما هو افضل و ما ايهما اختار و شكرا
Editors response:
Dear Nagwa,
stay away from any used Chinese cars or Daewoo. Look for a used VW Polo, or any used European or Japanese car. You will surely find something within the 27.000 LE budget.
Look in el waseet newspaper and STAY AWAY from the used car market in Madinet Nasr!
Regards,
Editor
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Ayman Abu Alela from Tanta - Egypt wrote:
Subject: Volkswagen Jetta 2011 - Problems with Volkswagen Egypt (Readers letter)
I bought my 2011 Jetta at 15/9/2011, at 9000 Km I heared a noise coming from the gearbox at D2 Changing (discontinous defect) , in addition of a Kind of vibration in the car . Going to the agent in Egypt , they fixed the above mentioned defect by updating the car's software) which return again strongly when reaching 10000 Km , I visited the agent again but they didn't get where is the obstacle . I got a promise of sending my case to Volksvagen Germany but no reply till now . So , I am waiting for a reply from you or i find my self obliged to send a complaint to Consumer rights guard authority , because my car's case is a common on Jetta 2010 &2011
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Jihan Mohamad el-said from cairo - Egypt wrote:
Subject: Car recommendation for 150.000 LE budget (Readers letter)
thank you very much for this excellent site, pls help me buying a new car; I've used to drive Japanese cars (last one was corolla 2007, still with me) which I found so smooth and easy to use for a lady, also very good air-conditioning. I need a new Toyota corolla for 2012 but I don't find, have not they manufactured this year, due to the last earthquake?! or what.. if not, what other type of cars you recommend for me? thank you in avance for your help.. (by the way, my budget is around 150000 LE.)or little more.. Jihan
Editors response:
Dear Jihan,
thanks for your message. i am glad you like our website.
Just like many other car company in Egypt who suffered during the turbulent last months, also Toyota Egypt did not import many cars since last March. If they do not have any 2012 Corolla models available, then it is their bad luck.
In this price range you have many options, such as Seat Leon, various Citroen models, Renault Fluence, or Skoda Octavia.
If you are looking for a 'lady-like' car you might also check the small but exclusive Fiat 500 or the sporty '3-door' Hyundai Veloster. If you can go up to 170.000 LE you could also go for the KIA Sportage Compact-SUV.
I personally would prefer the Seat Leon (with ESP), Octavia (shape will be changed in 2012), Fiat 500 (big eye-catcher) or the sporty-looking Veloster.
Good luck.
Regards,
Editor
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Malek from cairo - egypt wrote:
Subject: Nissan & Kia (Go to article)
برجاء الاÙادة ÙÙŠ المÙاضلة بين سيارة نسيان صني 2012 Ùˆ سيارة كيا سيراتو 2010 (مستعملة - بØالة جيدة) Øيث انني اخشي السيراتو ÙÙŠ معامل الامان نظرا لكثرة Øوادثها.
وشكراً
Editors response:
Dear Malek,
since you care for safety I would consider a different brand than the two you mentioned, e.g. the Hyundai New Accent 2010. What is your budget anyway?
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Ehab Ghanem from Cairo - Egypt wrote:
Subject: GENERAL (Readers letter)
Good day to the Great team and Respect to Mohamed Sheta,
I had an inquiry sent to the radio program but because it is related to a specific brand, i was advised by Sheta to contact you directly.
I am about to make an investment in a new Jeep Wrangler.
I heard news about a new Model for 2012 with a 3.6 instead of 3.8 engine and higher hp (Pentastar).
I need to know details please..
- is it originally a rumor or a fact?
- Release date to the Egyptian Market.
- Expected Price.
- any changes internal or external.
Thank you all for your great and continuous efforts and support..
You are making a great difference.
Ehab Ghanem
Editors response:
Dear Ehab,
thanks a lot for your kind and encouraging words. I am glad you are enjoying our website and radio show.
We already talked last August about the new Pentastar V6 engine for the 2012 Jeep Wrangler.
Chrysler in the USA is fitting the new 3.6-liter V6 (285 horsepower / 352 Nm torque) and five-speed automatic to the 2012 Jeep Wrangler, providing more power and better fuel economy. The Pentastar V6, which replaces last year's 3.8-liter unit (235 horspower / 291 Nm), and the five-speed, which supplants the previous four-speed transmission, are both shared with the 2012 Jeep Grand Cherokee.
Unfortunately and as expected from the incompetent management and PR department at Jeep & Chrysler Egypt they are not announcing when the new V6 Pentastar will be released in the Made-In-Egypt Jeep Wrangler, in order to get rid of the existing stock of old Wrangler models.
Just the same unprofessional and rip-off behavior when they introduced the facelifted 2010 Wrangler without prior notice. Many Wrangler owners bought the old Wrangler version just a few days or weeks before the new interior was offered with the facelifted model in Egypt.
The expected price should not be more than the current price. Under the current market circumstances I can even imagine the price will be reduced or they do the same like Bavarian Auto Group did with the BMW X1, when they offered a 50.000 LE cheaper version.
Call Chrysler Egypt and ask them about the release date. If they refuse to tell you any date, then go for the BMW X1 (289.000 LE) or the KIA Sportage (170.000 - 220.000 LE).
Thanks again for your kind words and good luck with your decision.
Regards,
Editor
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osama youssef from cairo - egypt wrote:
Subject: Tata Nano / Nano Egypt - العربية المصرية نانو أيجبت (Readers letter)
كنت عايز أعرف رأي حضراتكم في العربية نانو ايجبت
Editors response:
Dear Osama,
this so-called Nano Egypt is nothing more than a cheap and low-quality `Chinese´ copy of the orginally Made-In-India Tata Nano.
It is a shame that this person called Ghazi is claiming for himself that he invented this car. In some Western countries you would have been able to sue him in court for stating such false claims.
I hope somebody sues him in Egypt as well for misleading the public and stating false fact for a product he wants to sell.
Regards,
Editor
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Mostafa Osman from Cairo - Egypt wrote:
Subject: GENERAL (Readers letter)
Hey there;
I listen to your program at Radio Misr, Now i have to buy a car with (somehow) little budget. My budget is about 80,000 and i really don't know what to buy, am not good in cars and don't know what would be the best car within this budget !!
Can you help me in that! i hope that u would support me in this issue.
thanks in advance, waiting for your kind reply ...
Editors response:
Dear Mostafa,
you do not have many options in this price-range. You can check Suzuki Celerio, Renault Logan, Renault Sandero, Hyundai i10, Kia Rio or Renault Symbol.
What do you need the car for and how will you use it (travel, downtown, etc.)?
Regards,
Editor
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Reda Gamal from Cairo - Egypt wrote:
Subject: Nissan Sunny problem solved - Thank you! (Readers letter)
الاستاذ/ Ù…Øمد شتا
السلام عليكم ورØمة الله وبركاتة
بداية أود أن اسجل شكري العميق لكم ولراديو مصر لإتاØØ© الÙرصة لعرض مشكلتي مع سيارتى النيسان صني سوبر صالون 2010
Øيث أنه ÙÙŠ اليوم التالي لإذاعة مشكلتي ØŒ قام كبير مهندسي مصنع نيسان بالإتصال بي ÙˆØددنا موعد للقاء ÙÙŠ المصنع وقام بإعطائي سيارة بديلة Ù„Øين Ø¥ØµÙ„Ø§Ø Ø³ÙŠØ§Ø±ØªÙŠ
وبعد أسبوع قمت بإستلام السيارة بعد أن قاموا Ø¨Ø¥ØµÙ„Ø§Ø Ø§Ù„Ø¹ÙŠØ¨ ØŒ ليس ذلك Ùقط بل قاموا ÙˆÙÙŠ إطار سياسة إرضاء العميل بإعطائي صيانة الـ 20000 كيلو مجاناً شاملة الزيوت والشØومات وقطع الغيار
لذا أود أيضا أن أسجل شكري العميق لكل من المهندس / ماجد Ù…Øمود والمهندس / اØمد علي كل ما قدموة لي من معاونة ÙˆØسن استقبال
شكرا لسيادتكم
Editors response:
Dear Mr. Gamal,
I am glad we could help and I am glad that Nissan Egypt solved your problem in a professional and satisfying way.
Regards,
Editor
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Mohamed Diab - محمد ديا from cairo - egypt wrote:
Subject: Complaint Honda Civic 2010 - Warranty issue (Readers letter)
انا عندى سيارة هوندا سيفك موديل 2010 عداد 44000 كم والضمان حتى 125000 كم فوجئت بان قاعدة الموتور قد انكسرت وعندما ذهبت للتوكيل قالوا انك خارج الضمان بحجة اننى غبت 3 مواعيد صيانة مع العلم بأن هذة شكوى عامة فى السيارة السيفك
فأرجوا الاهتمام بهذة الشكوى وتبليغى بما العمل
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sameh mandour from Giza - Egypt wrote:
Subject: Complaint Chevrolet - General Motors Egypt / Mansour Service center - (Readers letter)
الرساله دى علشان عايز اعر٠التصر٠الى عملته ØµØ ÙˆØ§ÙŠÙ‡ مدى الضرر.انا عربيتى شيÙروليه لانوس وبعمل الصيانه الدوريه كل 5000 عند صيانة ال25000 المهندس قالى Ùكرهم المره الجايه يغيرو التيل .ÙÙ‰ المره الى بعدها بÙكر المهندس قالى لا التيل الامامى كويس مش Ù…Øتاج تغيير ....المره الى بعدها المهنس لقيته بيقولى هنØتاج نغير دسكات امامى وهتتكل٠1200 ج Ùبقوله ليه قالى علشان التيل اتاكل ÙˆØ¬Ø±Ø Ø§Ù„Ø¯Ø³ÙƒØ§Øª قولتله لا يبقى التكلÙÙ‡ على الصيانه لأن التقصير من عندكو ÙˆØكيت الØكايه اختÙÙ‰ ورجعلى قالى لا اØنا معندناش تقصير هتغير الدسكات ولا نقÙÙ„ العربيه على كده،طبعا اتجننت وكلمت مدير السيرÙيس ÙˆÙÙ‰ الآخر قالى المهندس ان التغيير على Øسابهم وبعد ما العربيه خلصت براجع كرت الصيانه بالصدÙÙ‡ لقيتهم خرطو الدسكات بكلمه وبقوله يعنى على كنت هتغير الدسكات وعليكو تخرطها قالى لا المهندس Ùهمك غلط هو الى كان هيØصل انها تتخرط هى بيبقى ليها عدد معين من المرات قبل التغيير ولقيته تØمل بالمره الصيانه الدوريه .Øوالى 300 ج Ùمش عار٠ايه رايك ÙÙ‰ الى Øصل
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ahmed zaki from cairo - egypt wrote:
Subject: Complaint Speranza Egypt - Speranza 516 (Readers letter)
عندي عربية اسبيرانزا 516
التوكيل عاوز يغيرلي راس كوبلن علشان كاوتشة الكوبلن اتقطعت
وقام بخرط الطنابير Ùˆ تغيير التيل Ùˆ بعد ما خرجت من التوكيل الطنابير بدات تصÙر رجعت لمدير المركز Ùˆ طلبت تغيير الطنابير قال لي ماÙيش توكيل ÙÙŠ العلم بيغير الطنابير ÙÙŠ الضمان
وتم تغيير المساعدين ÙÙŠ صيانة ال35000 Ùˆ بعد كده المساعدين زي ما هى بتخبط
المÙاجئة الكبرى سمعت صوت ÙÙŠ الÙتيس اضطريت Ø§Ø±ÙˆØ Ù„Ù…Ø±ÙƒØ² خارجي Ùˆ قمت بتغيير الكوبلن Ùˆ Ø§ØªØ¶Ø Ù„ÙŠ انه كان متركب غلط
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mohamed from cairo - egypt wrote:
Subject: Volkswagen Polo - tire problems (Readers letter)
Dear sir,
I have a VW polo model 1997 (1300 cc)
Due to the deep uncovered holes in the streets, each time the wheel drops in a hole, it gets bent and the tire goes flat.
This accident gets more often in the past months.
I thought to equip my tires with internal tubes (instead of tubeless tires) to reduce these annoying events.
I even thought that the wheels became weak and I should replace the 4 of them.
Could you please advise me what to do?
Editors response:
Dear Mohamed,
internal tubes will probably not help much. What tire size are you using? I assume you are using low-profile tires. If that is the case, then I suggest you change them to a different size with a larger 'tire-belt'. Please send us the tire size you are using now.
Editor
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mohamed from cairo - egypt wrote:
Subject: Complaint Speranza Egypt (Readers letter)
أنا عندي سيارة اسبرانزا 516
التوكيل ÙÙŠ آخر صيانة لي ركبلي بوجيهات إيرديوم عليها علامة الشركة الأم الشيري
ماÙيش 500 كم العربية نتشت
رجعتله
غير لي البوجيهات مجانا ÙˆÙورا
ضبطت العربية
بعد 11000كم وبمرور6شهور
ظهرت Ù†Ùس المشكلة
Ùكيت البوجيهات لاقيتها لادعة من عند الجزء الخارجي الذي لونه ابيض
3بوجيهات عاملين لون بني
وريتها للميكانيكي قاللي مرطبة
المهم السيارة اصلا كانت نازلة ببوجيهات 3 شمعة
بس Øسيت ان الايريديوم آداءه اÙضل Ùقررت اغيرها مثل التوكيل
ÙÙŠ آخر صيانة
Ùقررت اشتري بوجيهات دنسو ايريديوم بدلا من 3شمعة
للأس٠لاقيت ÙÙŠ نتشة بسيطة
لكن وأنا بغير البوجيه ÙÙŠ سلكين بوجيهات باظو مني
Øيث اتخلع جزء من الكابل الذي يمسك برأس البوجيه
اشتريت سلوك جديدة
وركبت البوجيهات الجديدة
طبعا النتشة اختÙت
لكنها Ø£Øيانا تظهر بعد ما ارÙع رجلي من على الدبرياج ÙÙŠ النقلة الثانية Ùقط
ولمرة واØدة Ùقط
Ùهل سبب ذلك ان سيارتي لا ÙŠØµÙ„Ø Ù„Ù‡Ø§ البوجيه الايريديوم
ارجو الاÙادة
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Ahmed Mohamed Elsayed from Cairo - Egypt wrote:
Subject: Complaint Hyundai Egypt - Ghabbour / إهمال في الصيانة الدورية في غبور أبو رواش (Readers letter)
السلام عليكم ورحمة الله وبركاته
انا عندي سيارة نيو أكسنت سبورت موديل 2010
باعمل صيانة بانتظام كل 5000كم مع التوكيل في مركز أبو رواش
العربية عاملة 36700كم
بعد الصيانة الأخيرة 35000
سافرت مرتين من القاهرة الى بورسعيد ورجعت (طريق مسفلت ومستوى بدون السير في أي مطبات تعرض السيارة لمشاكل فنية)
ظهر يوم الأحد بعد عودتي بيوم واحد من بورسعيد ان في صوت نقر في العفشة اثناء سير السيارة على اي طريق غير مسفلت او اي مطب حتى ولو حصوةصغيرة والصوت يقلق وحاسس انه بيزيد طول ما انا ماشي
قلقت جدا لذا اتصلت لحجز موعد صيانة طارئة يوم الاثنين لظهور صوت التخبيط والنقر وخوفي ان يكون هناك كسر في اي من اجزاء العفشة او المساعدين وفوجئت بالرد ان العدد كامل ولابد ان انتظر يومين للحضور بالسيارة مهما كانت المشكلة فيها.
لم استطع الانتظار وتوجهت الى أقرب مركز خدمة في اول محطة بنزين قابلتني بالمعادي وكان مركز خدمة في بنزينة شل لأن كل الورش قافلة يوم الاحد
وفوجئت بعد رفع السيارة ان مسمار الميزان مفكوك وعلى وشك السقوط من مكانه وبفحص باقي مسامير العفشة وجدت جميع المسامير بالعفشة تحتاج الى تربيط بشكل كبير رغم ان صيانة الـ35000 لم يمر عليها اسبوعين وصيانة الـ30000 لم يمر عليها شهرين!!!
مما اثار تساؤلي حول ما أدفعه كل مرة في التوكيل في كل مرة صيانة حتى لا أتعرض لمثل هذه المواقف على الطريق وحتى لا يعرضني اي عطل الى الخطر على الطريق.
قمت بالاتصال بمركز الصيانة لعمل شكوى ثم تلقيت مكالمة من موظفة تعتذر عن ما حدث.
فهل سيكون الاعتذار كافيا لو أدى هذا الاهمال الى حادث قد يدفع قائد السيارة حياته ثمنا له؟؟
من فضلكم ارجو الافادة: ما الاجراء القانوني الواجب اتخاذه تجاه هذا الاهمال حيث اني لم اقبل اعتذارهم البا رد؟؟
وهل من المنطقي ان تكون اعمال الصيانة الدورية تتم بانتظام وبالطريقة المثلى ويحدث مثل هذا الموقف الذي قد يسبب كارثة لقائد السيارة نتيجة اهمال عامل في ربط العفشة بشكل جيد يؤمن السيارة وقائدها على الطريق؟؟؟؟
في انتظار رأيكم الثمين حيث اني اعتز برأي أهل الخبرة وشكرا جزيلا لكم.
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amgad akabawy from cairo - egypt wrote:
Subject: Complaint Hyundai Egypt - Ghabbour / غبور أبو رواش (Readers letter)
أمجد العقساوى عندى سياره هيوندارى نيو أكسنت 2011 محجوزه فى مركز صيانة أبو رواش من 35 يوم حتى الان بسبب عدم وجود كمبيوتر لها فى كوريا و لللاسف الشديد انا سيارتى عامله 13450 ك من شهر 8/2010 و اعمل الصيانه الدوريه لها فى التوكيل و لكنى ذهبت بها للتوكيل أكثر من 6 مرات لارتفاع الحراره بشكل مفاجئ ووقوف السياره من لاضطر طبعا لنقلها لمركز الخدمه و تم تغيرر الرادياتير 3 مرات بالاضافى الى الترموستات 3 مرات و غطاء الرادياتير و قربة المياه و برضه مافيش فايده و فى النهايه انقطع الانذار بالسياره و السنتر لوك لوك كان لايعمل بصوره جيده ده بالاضافة الى العيب الاساسى و هو أرتفاع الحراره و فى النهايه أكتشفوا إنه عيب فى الكومبيتر الخاص بالسياره هو اللى بيعمل كل ده طيب و فين الكومبيتر فى كوريا و كوريا مش عندها الكومبيتر جاهز لازم يتصنع و حتى الان لايوجد جديد فى مركز خدمة أبو رواش من دير المركز و مدير قطع الغيار و رؤساء قطاعات الصيانه و قطع الغيار و خدة العملاء و كله حاضر أحنا اسفين و الله الكومبيوتر جاى و حتى الان مافيش فايده و للاسف الشديد أن مافيش واحد من هيونداى يتصل بيك و يقولك حاجه أو يعرفك حاجه أو حتى يحسسك أن أنك بنى ادم المقروض حد يرد عليك و يطمنك على مالك أو تقوم شركه المفروض أنها كبيره بتقديم أى نوع من التعويض بأى صوره لمعالجة خسائرى طوال الفتره الماضيه و تعطيل كافة أعمالى ووقف حالى لهذه الدرجه
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Hanan from Cairo - Egypt wrote:
Subject: Complaint Renault Fluence - Warranty for remote control battery & wipers (Readers letter)
Please advice whether the remote control battery and wipers are included within the Renault Fluence service warranty since Renault maintenance center (at oboor) refused to replace them within the 5000km maintenance service and asked me to buy them separately from damascus street where the battery costs 150 LE and wipers 650 LE. Is it true that these items are excluded from warranty?!!!
Editors response:
Dear Hanan,
your complaint has been forwarded to Renault Egypt. I am sure they will get in touch with you soon. Please keep us updated with your case.
Kind regards,
Editor
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Amro Rizk - عمرورزق from الهرم - EGYPT wrote:
Subject: Evaluation -- Opel Egypt / Mansour (Readers letter)
Company: Opel
Service center: مركزصيانةمنصورأوبل
Country: Egypt
City: الهرم
Company Rating: Average
Service Rating: Good
Sales Rating: Good
Comment:
السلام عليكم مشكلتى بخصوص الصيانةامتلك سيارة أوبل فيكتراموديل2002وقمت بعمل سيرفيس للسيارةبمركزمنصورالموجودبالطريق الصحراوى وقاموابتغييرسيركاتينةللسيارتى خاص با1600ccمع العلم بأن سيارتى2000 مما تسبب لى بضرر ومشاكل وأرجوا من حضرتكم المساعدة فى أخذحقى من هذه الشركة وأرجوا الاتصال بى لمعرفةالمزيدعن هذه المشكلة
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Mohammad Mohey from Cairo - Egypt wrote:
Subject: Question about Nissan Sunny 2012 (Go to article)
سيدي الÙاضل انا اريد ان اشتري نيسان صني 2012 ex اتوماتيك والكثير يخوÙوني منها لانها تجميع مصري
Editors response:
Dear Mohammed,
I personally do not recommend the 2012 Nissan Sunny. First, it is a very old shape. Secondly, it is Made-in-Egypt. Thirdly, there are many better Korean and Japanese competitors in this segment.
Regards,
Editor
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Ahmed from Cairo - Egypt wrote:
Subject: Volvo S40 2006 (Go to article)
Dear sir,
I got volvo s40 2006. I suffer from gear box and torombet el banzeen (fuel pump) alot.
Finally my engine was cracked and the new one at ezz el arab costs. 50.000 LE and i sent to volvo in sweden they told me the guarentee is for 3 years only.
Editors response:
Dear Ahmed,
did you buy this car as a brand-new car or used car?
if it was a new car, then please send the complete service history of the car and we will try to help you.
If you bought it as a used car, then maybe you should look for a used engine. It would be much cheaper.
Regards,
Editor
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esmat fawzy from alexandria - egypt wrote:
Subject: comments on the VW image in Egypt & Meast (Go to article)
I wish to comment the bad image of the VW in Egypt & Middle East market and I am asking why the editor has not addressed the reasons behind this bad image in the subject area or at least addressed the real reasons so they can allign the efforts to prevent reoccurence and improve this image in the future .
I can see that the main issues need to be addressed are the expensive maintenance as well as the poor technical support provided by the local dealers , and the service after sale and all of these reasons not available in Europe zone .
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mariam safwat from Cairo - Nasr city wrote:
Subject: Complaint Hyundai Egypt - Ghabbour (Readers letter)
After Good Day,
I would like to represent my complaint about my Hyundai I20 Car, Model 2011 – Motor Number 141159 – chassis number: 255476 as follow:
First I booked my car on Dec 2010 & the receiving delayed due to 25 January revolution or due to color & after many promises & trials from El Oubor Branch through Mr/ Ezzat I received it on March 2011 since the maintenance of the 1000 I found many defects & the maintenance center refused to fix it such as :
1- The leak of Koplan oil & oil seal
they said that the spare part isn't found & after the interfere of some engineers they got the part after 2 days instead of 2 weeks
2- A defects in the steering wheel box & also the spare part came after 1 month & half
3- Then I found a defect in the brake & a deviation to the left in the steering wheel till today & on the maintenance computer there is no i20 & they kept to register it as i10 till I object so they registered it as i30
Knowing that I went to maintenance center more than times & in each time I got the car with same defects & finally they said that it is manufacturing defects & they can't be fixed
Then I went to the director office Mr/ Ibrahim Naguib & his secretary Mrs/ Maram refused to let me meet him & directed me to Mr/ Alin. Also his secretary Mrs/ Gina refused to let me meet him & entered me to Mr/ Yasser Mostafa & he was very uncooperative or Helpful & told me that I can go to the Consumer Protection Agency (CPA) in a very rude way that I totally didn't accepted or expected from a director in Hyundai that he supposed to be in his place to help me
I went to the CPA & made a complaint then I received a call form Engineer/ Samy Samir informing me t come & to enter the car again in maintenance center on 10/12 & it wasn't the first time that I receive the car with the same defects before the deadline of closing the center by 5 min only in presence of Eng./ Ahmed Farid & they refused to let me try the car before receiving it
I made more than 10 complaint & each time I receive a call from your respectable Customer service with a promise of speed feedback
All the above cost me a lot of financial losses & tally lose confidence in Hyndai Company which lead me to make another complaint in Hyundai Korea.
Finally I have met Mr. Alan in Hyundai Allocation based in Abo rawasch and he was very kind man and he offers me two choices to choose from, the first they tries to maintain my car in the nearest time , the second is to exchange my car with another one in any model .
After this meeting he send the lorry and had taken my car to the maintenance centre , that’s all was for ten days ago and yet they didn’t decide how to do for me, yesterday on Wednesday 21 December they called me by phone and told me they will offer my car for sale and will see how much will gain in order to change my car with another one.
All this and I still have problems in going to work every day this plus to the big financial cost to reach my baby for kg2
At last I hope you can follow this complaint and see how much bad treatment your agent do with us every time we try to know about my car, nowadays you know that my country Egypt has a lot of trouble in respect to the safety case so how much it costs me to go away another car nor my own car.
Eng. Samy call me in the last time and make changes in the Agreement of Mr. Alan with me
On the past Thursday the agent called me told me that my car due amount of 65000.00 L.E and they told me if I want to change by another car I have to pay the difference above this amount they specifies for me.
I was so sad to hear about that I don’t want to offer my car for sale, I just want to change my car with another one in the same model with no faults of manufacturer
That’s all I need from your representative in Egypt( Hyundai Egypt)
I hope you can enter into this case and try to solve it to me please.
I’ll be very thankful for you and very kind of you to do this.
Thanks very much and best regards
A Prompt feedback & convenient solution will be expected before I took any legal action toward against Hyundai Egypt / Ghabbour.
Mariam Safawat
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Mohamed Aboulfadl from Cairo - Egypt wrote:
Subject: Attention: Mr. Sergio Marchionne /CEO of Chrysler Group LLC (Go to article)
Dear Sir
thanks a lot for your concern and efforts, kindly find below case updating ( 2 days ago), Chrysler Egypt ' CEO withdrew his words and didn't fullfil his promises , please go through the following story and see how things run inside such a monstor Global Company.
Attention: Mr. Sergio Marchionne /CEO of Chrysler Group LLC
We, Gulf Limousine, enclose a copy of the last Mail sent from Chrysler Egypt’CEO Mr. Maciej Ratynski dated 19-12-2011 informing his manager with the following : (Emad, we have to change the tone of this conversation Customer for 60 days failed to declare and pay customs duties for his car so the option to replace it is not valid anymore, We are willing to repair it at our cost as our good will, but the time for him to drive our replacement car is running out. Please let me know Your opinion
M)
we replied :
Dear Maciej
I am afraid I feel obligated to express our disappointment at the way you have dealt with this entire situation. You are trying to burden us with responsibilities that should not be our concern. The simple fact remains that we have purchased a vehicle from you. The vehicle caught fire and threatened lives because of a manufacturing problem. You are obligated to replace the vehicle with a new one with the same conditions. As for the recalled vehicle, whether you should pay its customs to use it as spare parts or simply do whatever you feel like with it; I am compelled to assure you that this should not be our concern.
It is obvious to us now that you have treated a serious issue with an evasive attitude and you leave us no choice but to resort to legal action to preserve our rights through the courts (The costs of starting this action will also be added to Gulf Limousine claim) Unless this matter is satisfactorily resolved within the next 14 days by:
1- Replacement of the vehicle with a brand new one not a model of 2011 products as we do not trust that model any more, most people are of the same opinion.
2- A suitable compensation that matches the gravity of the accident witnessed by no less than 30 witnesses who are willing to confirm our allegations.
3- I have injured my back while trying to pull the Vehicle out of the desert (medical report ready upon request), therefore full reimbursement is expected.
Regards
Aboulfadl
Gulf Limousine
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Sherif Omran from Cairo - Egypt wrote:
Subject: Volkswagen Passat slip ring (Readers letter)
Kindly be informed that I have big problem in my Volkswagen Passat in slip ring (Function connection of steering wheel).
It was stopped working without any reason (Make air bag fault and horn stopped).
I had change it with now one then it's working nearly two months only then horn stopped again, I had asked a lot of people about this fault and found that too much of them had facing the same problem
We need your advice to make complaint in Volkswagen in Germany because our dealer in Egypt is very expensive and working with very bad manner (Bad view of Volkswagen Company).
Best Regards
Sherif Omran
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Sherif Hegazy from Giza - Egypt wrote:
Subject: Good work! (Readers letter)
Good work
Editors response:
Thanks,
Editor
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Mohamed Aboulfadl from Cairo - Egypt wrote:
Subject: Jeep Grand Cherokee 2011 caught fire and threatened lives / Accident during Jeep Club of Egypt event (Go to article)
Dear All
I would like to congratulate you on such a massive show you are producing here! Keep it up please ,we need it badly.
Kindly find below my tragedy story with Chrysler Egypt .
Attention: Mr. Sergio Marchionne /CEO of Chrysler Group LLC
I enclose a copy of a complaint letter I sent to Mr. Maciej Ratynski dated 23-10-2011 as We have not yet had a satisfactory response, especially after the unexpected and inacceptable conduct from Egypt Team Dated: 31-10-2011 when they suggested that they plan to send the damaged part of the Vehicle to USA for repair. WE Gulf Limousine count as a very Loyal Customer to Chrysler products and therefore we have given you reasonable opportunity to resolve our complaint in a suitable and satisfactory way. You have failed to do so.
I have now been left with no alternative but to seek legal redress through the courts (The costs of starting this action will also be added to my claim) Unless this matter is satisfactorily resolved within the next 14 days by:
1- Replacement of the vehicle with a brand new one not a model of 2011 products as we do not trust that model any more, most people are of the same opinion.
2- A suitable compensation that matches the gravity of the accident witnessed by no less than 30 witnesses who are willing to confirm our allegations.
3- I have injured my back while trying to pull the Vehicle out of the desert (medical report ready upon request), therefore full reimbursement is expected.
We look forward to hearing from you and to the resolution of this problem. We will wait for the next two weeks before seeking legal alternatives after resorting to the top Chrysler management for proper resolution.
Please contact me through my Email address
Dear Mr. Maciej Ratynski
We are “Gulf Limousineâ€; a company based in Egypt and operational since 1978. We own a fleet consisting of 68 vehicles out of which 22 are Chrysler manufactured vehicles – mostly 4X4 cars. We serve a high profile customer list mainly in the Tourism and Petrol sections.
Recently, one of our Partners; Mr. Mohamed abou El fadl and his family were on a Safari ( Dated 21/10/2011)with the “Jeep Club of Egypt†driving a Jeep Grand Cherokee 2011 Model
- Date Of Purchasing : August 2011
- Motor No . 60881105
- Chassis No. 665768
- VIN No. 1J4RR5GT1BC665768
that we recently purchased from your local dealer “Tarek Ismailâ€.
While trying to mount one of the dunes, amongst 30 other shocked off- road riders driving various brands of vehicles, amongst which yourself Mr. Maciej Ratynski – CEO Chrysler Egypt – who witnessed Mr. abou El Fadl’s “Grand Cherokee†suddenly burning from the chassis and the engine.
It was a horrifying, unexpected life threatening incident for Mr. Abu El Fadl and his family, especially from a brand new supposedly trustworthy off –road vehicle manufactured by Chrysler.
The traumatic experience continued during the need to pull out the vehicle through sand dunes and after several attempts, a Toyota “Prado†was able to do the job in a horrifying trip back to base before night fall.
Dear Sir, it is with a lot of disappointment that we have to hold a new 3 vehicle order until this incident is thoroughly investigated and properly dealt with.
We resort to Chrysler’s management because of the gravity of the incident which resulted in totaling a brand new, high-end; Chrysler manufactured vehicle and a life threatening experience for one of our executives and his family.
We, therefore expect the following:
- Replacement of the vehicle with a brand new one.
- Provision of a proper vehicle for the use of Mr. Abou El fadl until his “Grand Cherokee†is replaced.
- Soonest meeting to discuss some issues concerning its subject.
We hope that Chrysler’s action matches the gravity of the incident and assure you that in case of failure to do so; we will take every available measure to assure proper indemnification both morally and materially.
P.S:
- Vehicle is currently being inspected by “Abu Ghaly Motorsâ€.
Thanks in advance for your swiftly response.
Proven pics are available upon request.
Regards,
Aboulfadl
Editors response:
Dear Mr. Aboulfadl,
first of all we are glad that known of your family members were hurt in this accident, when your 2011 Jeep Grand Cherokee catched fire.
We will forward your complaint to Jeep/Chrysler Middle East as well as to the Jeep/Chrysler headquarter in Detroit (USA).
Please keep us updated with your case or any other similar cases which happen during or outside the Jeep Club Egypt event.
Regards,
Editor
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Sherif from Cairo - Egypt wrote:
Subject: Complaint Toyota Egypt / Toyota Corolla (Readers letter)
Good day
kindly note that i bought a new 2012 Toyota Corolla 12 days ago on the 6th of december 2011 from Toyota Egypt-abassia premises but i noticed that the car deviates towards the left so i reached alkattamya service center yesterday to adjust this deviation but they couldn't fix it despite the long stay from 9 am till 3 pm while the car is on the tool i noticed that not all the readings gives green as it should be so i asked the engineer to let me see the car in which i noticed that they are adjusting the car on a different models (not 1ZR FE) so i asked him about this difference in which he tried to convince me that all the cars are the same but i didn't convinced with this so he asked the service center manager to handle the case with me and he told me that he reffered to the technical team in which they informed him that they will provide the center with the correct cd which have the correct software for this model and i should wait about one week to install the software, so i wrote a complaint with the incedent but i surprised today when i received the reply that all what i have is to wait till they arrange the software issue and all what i have regarding the warranty is the coming three years to fix the problem and it will never be happen to replace the car even the problem still persist noting that the car mileage was 726KM only when i reached the service center.
so i'm asking the company to solve the problem for me immediately even if it needs to be replaced with a new one as it's not logic to buy a new toyota car and then spend all my time at the service centers trying to fix the car
Thanks
Sherif
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Waleed Fawzi from Cair - Egypt wrote:
Subject: Complain about Kia Authorized Dealer EIT (Readers letter)
In May 2011, I bought a new KIA Carens from EIT (Egyptian International Trading Agencies) the authorized dealer for KIA in Egypt.
Last month The Radio stopped receiving any reception. Since the vehicle is still in under warranty (7800 km ), I took the vehicle to EIT in Roxy Square.The service engineer told me that the Roof Assembly Antenna is broken (User Fault ) and I paid 401 EGP to replace the antenna.
After I returned home, I check the old antenna and it was not broken and that there was nothing wrong with it. I also noticed that there is a small electric circuit in the antenna that could be the root cause of the problem.
Conclusion
- EIT did not want to replace the defected part under the warranty and make the customer pay for a defected part.
- EIT do not honor the warranty that they provide on there vehicles.
I have old parts, Receipt and all documents to prove my story.
Thank you in advance for your help
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basem from giza - egypt wrote:
Subject: Complaint Chevrolet & General Motors Egypt - Broken Captiva (Readers letter)
Dear Editor,
this is a complaint about my Chevrolet Captiva 2010 which shows problems since i have received it in August 2010.
But the current problem is on 25000km power steering broke down and they replaced it in service center.
On 30000 km it broke down and they tried to fix the problem since then. They replaced the faulty parts three times. Then a commitee from General Motors invistegated the car and they told me
they have to replcae the complete power kit for the car and since 4th of december car retained in service center.
I will never have confidence in this car again, especiallly since it is a safety issue. In addition to that I started to smell something is burning and I have been told that it is leaking power oil which is burnning!
So please help me to replace this faulty car.
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Haysam from cairo - egypt wrote:
Subject: comparison test - what is best car in 80.000 LE segment? (Readers letter)
i hope to be answered this time,cause it's the second time i write the question:
what is the best car in egypt under 80 000 EGP?
waiting for the answer
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ayman sami from cairo - egypt wrote:
Subject: Complaint Peugeot Egypt / still have same problem (Readers letter)
Ahmed Sami from Cairo - EGYPT wrote:
Subject: Evaluation (Readers letter)
Company: Peugeot
Service center: Abaza
Country: Egypt
City: Cairo
Company Rating: Bad
Service Rating: Bad
Sales Rating: Bad
Comment:
I have Peugeot 307 SW,2007 from Wagih Abaza, for 4 years now i am suffering from the gearbox performance, i got news , that it is a common defaut in that model.
please help,
no one can fix the problem for me.
Editors response:
Dear Ahmed Sami,
we will forward your complaint to Peugeot Egypt and I am sure they will try to find a solution. You will hear from them soon. Please keep us updated with your case.
Editor
I HAVE THE SAME PROBLEM
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Abdoulla Elgazzar from Cairo - Egypt wrote:
Subject: Complain from local Citroen dealer in Egypt / Ezz El Arab. (Readers letter)
Dears;
This is me Abdoulla Elgazzar from Egypt. You can call me for my previous complains where a not satisfied action was taken from Ezz Elarab.
Anyway, I am writing today because I have another problem and I hope this time to be happy with the local Citroen dealer in Egypt, Ezz El Arab.
I own a Citroen C4 that has 64000 kilometers on it. I found a check engine alarm! First impression I received from the dealer that we have to change either Cylinder or Motor! I was completely disappointed and after requesting more depth investigation, they came with a feedback they should change “Joan Cylinder†at a cost of 3,850 Egyptian pounds including other HW, which is equivalent to around 500 Euros, while the car is basically do the service at their service center every 10 kilometers and they never mentioned that before!
At the end of the day I am not happy with the service I receive from Citroen and my question is direct to you know, are you in a position to satisfy me as a Citroen customer or not?
Regards;
AG
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Sabah Khalil from cairo - EGYPT wrote:
Subject: Evaluation Volkswagen Egypt / Complaint about Volkswagen Service Center in Cairo (Readers letter)
Company: Volkswagen
Service center: Egyptian Automotive and trade company
Country: Egypt
City: Cairo
Company Rating: Needs a new representative in Cairo, Egypt
Service Rating: Very bad
Sales Rating: Very bad
Comment:
To whom it may concern,
I bought my Volkswagen Golf 2011 from Volkswagen Cairo, Egypt., last December it was fine until 1600 km were done and a flashing sign occurred '' check engine oil'' I took the car directly to the VW car service they checked the car and found that the engine oil is less than the normal, they took the car to the service and told me that this car didn't have a PDI check by mistake, so they refilled the engine oil and gave me back the car in an hour of time.
I thought the problem has ended at this point but 1000 km later or a bit more the same problem appeared again when the '' check engine oil'' sign appeared again on my display screen I did the same thing again and I took the car to VW service they checked the car manually and found the engine oil a bit less than the normal so they asked me this time to leave the car for a full day, to check the problem and get back to me. I left the car after I signed the required applications for the car details and I left.
Next day, I called the engineer who took the car from me and asked him what has he done, he said the car is ready you can come pick it up I told him I have to understand what is the problem with my car and what did you do he replied in an unconcerned way as if I have a small problem and I am over reacting.
I went there, and he told me that after getting back to VW Germany they were asked to refill the engine oil and they are asking me to come back after exactly 1000 km to check the engine oil.
I was so confused because this is not normal that a new car is checked twice for an engine problem and by asking the engineer there, about the previous steps he said if the problem occurred again we might replace your car engine and I told him I won’t agree to do so I have a new car and I won’t let you mess up with it because you don’t want to check it well and fix the problem, it doesn’t make sense.
I took the car as to examine it for a 1000Km, and get back to him.
After that my 5000 KM service was due so I took the car to the service and off course the whole engine oil was changed. So even if the problem I have was going to occur it won’t because the engine oil is already refilled.
At the 10.000 KM I had the same problem again, the engine oil sign on the dash board appeared and this time I took the car the service but I asked the front office manager to look after my problem and I had to raise my voice because no one seemed to be keen, they took the car and checked it in front of me with their portable computer and then on a certain machine they use and asked me to come and see the car I went to the car in the service area, they showed me that the engine oil tank cover is not working good, damaged or has a manufacture disorder the point is that they replaced the tank cover and gave me the car as to comeback after 500 KM.
They very rudely asked me to pay the fees for the oil they refilled but I definitely refused and didn’t pay anything.
I did what I was required and after the 500KM I went to the service to check the oil level and it was normal. Because the point is that the oil level decreases almost every 3000Km.
And now I’ve complete 4800 KM more kilos after my last visit to the service and the sign has occurred again ‘’ check oil level’’
The service is scheduled at the 16,000Km and I have used the car for 15,400 Km until now and I will not have this car serviced until my problem is solved because I won’t give them the chance to fool on me again and refill the engine oil and give me back a manufacture faulted car.
And by visiting the service center today the engineer there told me that my car engine has a manufacture failure and it probably will be replaced but he needs to get back to Germany to confirm what he's saying but he refused to text me with what he discovered.
Also I have a distortion voice in the gear box and the engineer is always telling me that this is a normal voice which I consider abnormal, as it shakes the car while on a steady positing (gear box on N).
After a long suffering trip with VW team in Egypt they called me and asked me to come for an engine replacement, I accepted this solution although it's not the best they can do or even did it well, I left my car for a whole month at their service center and 2 days after I got back my car the car engine brown down while I was driving and smoke came out of the engine and a high distortion voice came out of the engine, as I barely succeeded to park by the side of the road.
I called them, specifically the person who took the car from me for the engine replacement and asked him to send me a mobile service to see what’s wrong with the car he replied very stupidly, it happens and you can come visit us tomorrow at the service center and we will check the car I asked him for a mobile service to come and see the car immediately as I am stuck on the road, he replied that the service is not 24/7 and I have to wait to next day.
Next day he sent the mobile service to where the car was parked and they barely recognized the problem, which cased this engine to brake down and then one of them told me the problem was that the replaced engine wasn’t fixed correctly and we will take it to the workshop to have it prepared,
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Mohamed Ismail - محمد اس from القاهره - مصر wrote:
Subject: Complaint Speranza Egypt - Thank You (Readers letter)
السلام والتحيه لكل من يساهم بالجهد فى هذا الموقع
تقدمت بشكوى من توكيل اسبيرانزا لدى موقعكم الموقر وتم الاهتمام بها وتوصيلها الى المسؤلين بالتوكيل وقامو بدورهم بتحديد ميعاد لحل شكواى لذا وجب شكركم عل الجهد العظيم ولن تتقدم مصر الا بأمثالكم كلا فى مجاله كل الشكر والتقدير
محمد اسماعيل
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Mohamed Ismail from Cairo - Egypt wrote:
Subject: Complaint Speranza Egypt - شكوى شركة اسبرانزا (Readers letter)
اواجه مشكله مع توكيل اسبرانزا
حدث عطل بسيارتى عباره عن كسر فى انبوب موصل للبنزين اسفل السياره اتصلت بالخدمه المتنقله حضر الى المندوب بعد يومين من الاتصالات ثم اجرى اصلاح مؤقت لحين الوصول الى المركز
ذهبت الى المركز فى اليوم التالى وتزامن العطل مع صيانة 35000كم تم تغيير الانبوب وعمل الصيانه الدوريه واستلمت السياره وغادرت المركز
فوجئت فى اليوم الثانى ان الانبوب المغيير غير مثبت جيدا وتوجد وصله سلك من جسم السياره الى طلمبة البنزين غير مركبه اصلاه علاوه على تاخر السياره كثيرا فى الدواره بلاضافه لفك فرش الباب الامامى
واتصلت بالمركز لابلغ عن هذه المشاكل ما كان منهم الا ان سألونى عن اسم مهندس الاستقبال فأجبت فاخبرونى برقم تليفونه لاحل معه الموضوع فوجدت نفسى مضطر فى النهايه ان اذهب بشكوايا لمن اشكو منه ولاحياة لمن تنادى كنت اتوقع ان يخاطبنى مسؤل للاعتذار ويتم حجز ميعاد اذهب فيه لتلافى العيوب واتحما انا الوقت والجهد ولكن للاسف هم لايعرفون مبادىء خدمة العملاء
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Hany Hassanin from cairo - egypt wrote:
Subject: Problems with Hyundai Egypt - Ghabbour / Hyundai Atos 2009 (Readers letter)
اعرض علي سيادتكم مشكلتي المتمثلة ÙÙŠ السيارة هيونداي اتوس موديل 2009 Øيث قمت بشراء هذه السيار ÙÙŠ 29-4-2009 وتم ترخيصها ÙÙŠ 5/5/2009 وتم عمل جميع الصيانات ÙÙŠ مركز خدمة عبور ابو رواش واليكم الاتي
اولا تم تغيير ساعة التابلوه ÙÙŠ صيانة 5000 كم وذلك لانها ساØت لوجود عيب ÙÙŠ توصيلها !!
ثانية قمت بعمل شكوي ÙÙŠ صيانة 10000 كم بأن الÙتيس تقيل جدا وبيعض ولم يتم ØÙ„ الموضوع ÙÙŠ هذا الوقت
ثالثا قمت بعمل شكوي مرة اخري بشأن الÙتيس ÙÙŠ صيانة 15000 ولم يتم ايضا ØÙ„ الموضوع
ثالثا ÙÙŠ صيانة 20000 قمت بتصعيد الموضوع وعملت شكوي وتركت السيارة ÙÙŠ مركز الخدمة الذي ابلغني بأنه سيتم تغيير ديسك الدبرياج والاسطوانة Øيث ان السيارة ÙÙŠ الضمان
رابعا استلمت السيارة بعد تغيير الاشياء السابقة وتوجهت بها الي مكان عملي الا انني Ùوجئت بان السادة بمركز الخدمة قد تركو الاويل سيل الخاص بالكوبلن غير مربوط وايضا طبة زيت الموتور مما نتج عنه تسرب الزيت
خامسا قمت بالتوجه بالسيارة الي مركز الخدمة بابو رواش وقابلت رئيس قطاع مراكز الخدمة المهندس عاط٠اسكاروس الذي اهتم Ùعلا بالامر وقام باصدار اوامره بتغيير الÙتيس كاملا ومد الضمان الي 100000 كم ( مرÙÙ‚ لسيادتكم نسخة من الخطاب ) وذلك يعتبر اعتراÙا ضمنيا بوجود عيب بالسيارة وايضا الاهمال من جانب مركز الخدمة مما ادي الي وجود عيوب اخري وتلÙيات ناتجة عن مركز الخدمة
سادسا Øتي الان مازال الÙتيس لا يعمل بشكل طبيعي بالمرة مما يؤدي الا وجود مشاكل اخري بالسيارة ومنها انه تم تغيير طلمبة الباور والتي تلÙت نتيجة لعدم ثبات الموتور وايضا تم تغيير قاعدة الموتور الامامية كل هذا علي Øساب التوكيل
سابعا ÙÙŠ صيانة 40000 كم تم اتلا٠الولاعة الخاصة بالسيارة والتي Øتي الان لم يتم اصلاØها من طر٠التوكيل لانهم مش عارÙين يصلØوها !!!
ثامنا ÙÙŠ صيانة 40000 كم تبين لي تل٠غطاء زيت المØرك مع العلم بأن جميع الصيانات تتم ÙÙŠ مركز ابو رواش بما Ùيها تغيير الزيت ولم يتم تغيير الغطاء ÙÙŠ التوكيل مع العلم بأنني قد قمت بشراء غطاء جديد من التوكيل علي Øسابي وتم تركيبه ÙÙŠ صيانة 80000 كم
تاسعا سØب السيارة ضعي٠جدا وتوجد خشونة ÙÙŠ الكوستبانات من صيانة 20000 ÙˆØتي الان لم يتم ØÙ„ الموضوع
عاشرا سØب السيارة ضعي٠ضعي٠ضعي٠واستهلاك عالي للبنزين من بعد صيانة 20000 كم والتي تم Ùيها تغيير الÙتيس كاملا
Øادي عشر السيارة بالكامل اØس انها Ù…Ùككة سواء كانت عÙشة او مساعدين Øتي بالداخل الكراس بتهز وتعمل صوت
نرجو من سيادتكم مساعدتنا Ùعليا لوجود هذه السيارة التي Ùعلا سودت عيشتي ولا اعر٠ماذا اÙعل لاني اسكن ÙÙŠ مدينة 6 اكتوبر واعمل بمنطقة الزمالك ولا اعر٠ماذا اÙعل بدون سيارة
انا Øاسس اني راكب عربية ميكروباص مش عربية ملاكي
ارجةك ساعدني Ù„ØÙ„ هذه المعضلة علما بأن السيارة الان 85000 كم وعليها Øظر بنك لاني كنت عايز اغيرها ÙÙŠ التوكيل ومواÙقوش علشان Øظر البنك
مرÙÙ‚ لسيادتكم نسخة من خطاب مد الضمان الموقع من رئيس قطاع مراكز الخدمة
ولسيادتكم منا جزيل الشكر والتقدير
هاني Øسنين ابراهيم
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Ahmed Morad from Cairo - EGYPT wrote:
Subject: Evaluation Hyundai Egypt - Ghabbour Auto / Problems with Elantra (Readers letter)
Company: Hyundai
Service center: Ghabour - Abou Rawash
Country: Egypt
City: Cairo
Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Average
Comment:
I have Hyundai Elantra, manual, model 2007 and I have an irremediable problem with the center lock of the car until now. First, you can find this problem in all 2007 models not only my car and they solved it in 2008,2009.. by bring the car from Korea with the original center lock. The problem is that they brought the car without the center lock and installed another one with very bad quality (made in china) to reduce the cost. Anyway, every time you use the center lock the inside handle of the doors are damaged and you can not open the door from the inside because the handle is broken and sometime you can open the door from the outside after close the center lock??? I went to Abou Rawash Service Center many times during the warranty and they changed the inside handle more than 6 times in three years. After the warranty was finished I discovered that I still have the same problem and they did not give me a solution. Now I cancelled all the handle and I feel that I am driving a fiat 128. I want the agency to change the center lock with the original one and tell me if I have any rights to ask for changing the center lock in each door.
Best regards,
Eng.Ahmed Morad
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Stefan Mecha from Dubai - UAE wrote:
Subject: Complaint about Volkswagen-Audi dealer in Egypt (Readers letter)
Dear Mr. Tarek,
Your complaint has been forwarded to Volkswagen in Germany.
Volkswagen Middle East does not cover the territory of Egypt.
Best regards,
Stefan Mecha
Managing Director
Volkswagen Middle East
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Tarek Omar from Cairo - Egypt wrote:
Subject: Volkswagen Egypt : Worst Car Company Ever (Readers letter)
Regarding my below experience please note the following:
1.VW Germany will not interfere and will refer anyone back to Volkswagen Egypt
2. It seems that there so many complaints regarding Jetta/Passat as per the below readers complains.
3. The VW service centre in Egypt are very bad and they can not fix any issue from the first time.
4. There are so many complaints at the consumer protection authority for the same gear box issue.
5. In any country VW should refund or replace the defected car however in Egypt they offered 3 month extended gurantee on the gear box only and 2 oil services for free and I believe this really shows lack of respect Volkswagen SHOWS to IT S CUSTOMERS.
6. my VW jetta broke down again just after 3 days from recieving my car the VW centre for another new issue with the gear box.
7. When i called VW customer care manager he assumed that the gear box brokedown again due to bad usage from my side given that i just recieved the car car 3 days ago. I was really irritated because this proved me that VW Egypt is the worst service ever and i will not buy this brand again in my whole life
8.consumers should reunite together and take a legal action against Volkswagen Egypt because it is totally unaccepatable to accept such treatments.
9.NEVER EVER RECIEVE YOUR CAR FROM VW EGYPT UNLESS IT IS CHECKED BY THE CONSUMER PROTECTION AUTHORITY
Editors response:
Dear Tarek,
rest assured that the Volkswagen headquarter in Germany will take care of your problems and will get involved in your case shortly.
Regards,
Editor
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Tarek Omar from cairo - Egypt wrote:
Subject: Complaint: Volkswagen-Audi Egypt / Volkswagen Jetta Bad Experience because of manufacturing defects (Readers letter)
My name is Tarek Omar Ibn Abdel Aziz Naguib,
I bought a VW Jetta last March model 2011, VIN number WVWZZZ1KZAM131484 from Volkswagen Egypt and to my surprise, after a usage of nearly 6 months, the Car did not meet my expectations because of the grave and fundamental manufacturing defects that I had tolerated within this entire period and that the agency keep on discovering time after time when I deliver the car to them for its maintenance.
Such grave and hidden manufacturing defects caused immense suffering during these past few months.
These defects have caused the car to stop on Egyptian highways 3 different times which put me and my family's lives at risk (below are the failure incidents resulting from manufacturing defects).
Date Reason Number of Days to fix it
2/5/2011 EPC Issue 1 day
15/8/2011 EPC issue 1 day
30/9/2011 Gear Box 21-30 days
Please see attached the required documents to the maintenance operated on the car accordingly, as per as the above-mentioned table, as well as the car’s guarantee.
Despite sending the car to Volkswagen center to fix the problems on several occasions, the defects issues keeps on existing and pilling up. In addition, the current security level in Egypt is very low, risky and I cannot accommodate risking the life of my wife and children due to the car’s unforeseeable and unexpected breaking down at any time due to such manufacturing defects.
In addition to the above-mentioned, the feedback that I received from the employees at the Volkswagen service center made me lose all confidence in the supplied products of your esteemed company.
The service center representatives admitted that there is a chronic issue with the gear box, despite not being notified with this issue prior to purchasing the car, or even when the car went for regular maintenance they ought to have discovered such defects, be it apparent or hidden, and informed me of the matter effectively.
Such negligence and incompetence cannot be tolerated and this constitutes an extremely unethical business approach that clearly violates my rights as a client to be honestly informed with the specs of your products when I asked for such information.
Having said that, my family and myself have lost utter and complete confidence in the car and we are not willing to put our lives at risk anymore given the lack of security that is prevailing in the country.
Moreover they provided me with a replacement car after 20 days from submitting my car.
Last but not least, I received my car last Tuesday , however the gear box broke down again last Friday. I already registered my complaint at the consumer protection authority and waiting for their feedback.
I’m thinking of going legal against VW Egypt because it is totally inappropriate to accept buying defected cars.
Editors response:
Dear Tarek,
we will forward your complaint to the Volkswagen headquarter in Germany.
In the meantime we surely encourage you to take legal actions againts Volkswagen Egypt, as this is not the first time we hear about such serious problems and complaints from the official Volkswagen service center in Egypt.
I recommend that you get in touch with the tens / hundreds of Volkswagen owners in our Auto Arabia Facebook group and file a class-action lawsuit (Sammelklage) against the Volkswagen-Audi dealer in Egypt.
It is indeed a shame and pity that such an incompetent behavior and very bad customer service of the official Volkswagen-Audi dealer in Egypt is harming those two German brands, which are considered two of the best car brands worldwide.
Regards,
Editor
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ahmad wagih from cairo - egypt wrote:
Subject: i need just your opinion (Readers letter)
Dear Mr. Mohammad Sheta,
i'm going to buy a new car and i need your opinion about
1-new Hyundai Elenetra (1st automatic category)
2-new kia cerato (6 gears)
3-new mazda 3
i've been told that mazda is the best and and the new elentra still has the same problem of stability at high speed and the cerato much more stable
and financially the cerato high line equal elentra 1st automatic category and mazda
so i need your advise
thank you
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Haysam from Cairo - Egypt wrote:
Subject: comparison (Readers letter)
كنت عايز اعر٠اØسن عربيه ÙÙ‰ السوق المصرى ÙÙ‰ Øدود من 65 ال٠الى 75 ال٠جنيه مصرى
وشكرا على Øسن تعاونكم
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Tarek M. Esawy from Cairo - Egypt wrote:
Subject: Complaint about Chevrolet Optra / General Motors Egypt - Mansour Chevrolet (Readers letter)
Dear sir,
I have buy a brand new Chevrolet Optra since 2005 and since ever, I do all its regular maintenance job at Al mansour main workshop at the desert road , Cairo.
In Feb.,2010 they did a motor job in my car and I visited them 3 times after this job, the last one of them is days before I had my engine lose out of its bases and fall aside on the gear box and the power steering machine .... yes , it went out of its base screws .... and this happened without a road crash and they examine the car and they agree there is no crash BUT, they said its not a regular maintenance job to check up the bases screws .... and fix this problem on my own .... this is happened by Jan., 2011.
3 days ago, I had a sudden error and transfer the car to them and now they ask me for changing the car motor computer , with my car 126,000 Km over more than 6 years .... and to do this , I have to pay 4600 LE !!!
Is this an accepted point of view with a GM customers world wide? or it’s a special attitude with this dealer?
By the way , the alarm lamb of the motor computer ( chevy cross signee ) is light of by engine start .. and the eng. told me they diagnose the defect by trying another car computer instead of mine and the car works ok so, this should be the problem .... that primitive way ?!
This is besides the way of Customer care staff to speak with customers roughly ..... I feel so displeasing to speak with their head ( M. el faramawy ) the most irritated person I ever met.
Waiting for your reply , I remain considering your kind interest.
Yours Sincerely,
Dr Tarek M. Esawy
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Tarek M. Esawy from Cairo - EGYPT wrote:
Subject: Evaluation General Motor Egypt - Mansour Chevrolet (Readers letter)
Company: Chevrolet
Service center: Al Mavsour
Country: Egypt
City: Cairo
Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Good
Comment:
Dear sir,
I have buy a brand new Chevrolet Optra since 2005 and since ever, I do all its regular maintenance job at Al mansour main workshop at the desert road , Cairo.
In Feb.,2010 they did a motor job in my car and I visited them 3 times after this job, the last one of them is days before I had my engine lose out of its bases and fall aside on the gear box and the power steering machine .... yes , it went out of its base screws .... and this happened without a road crash and they examine the car and they agree there is no crash BUT, they said its not a regular maintenance job to check up the bases screws .... and fix this problem on my own .... this is happened by Jan., 2011.
3 days ago, I had a sudden error and transfer the car to them and now they ask me for changing the car motor computer , with my car 126,000 Km over more than 6 years .... and to do this , I have to pay 4600 LE !!!
Is this an accepted point of view with a GM customers world wide? or it’s a special attitude with this dealer?
By the way , the alarm lamb of the motor computer ( chevy cross signee ) is light of by engine start .. and the eng. told me they diagnose the defect by trying another car computer instead of mine and the car works ok so, this should be the problem .... that primitive way ?!
This is besides the way of Customer care staff to speak with customers roughly ..... I feel so displeasing to speak with their head ( M. el faramawy ) the most irritated person I ever met.
Waiting for your replay , I remain considering your kind interest.
Yours Sincerely,
Dr Tarek M. Esawy
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Adman khater from Cairo - Egypt wrote:
Subject: Comparison between Kia Sportage - Nissan X-Trail - Jeep Wrangler - Nissan Qashqai (Readers letter)
I need to compare between :
1- Kia sportage (1600)
2- Nissan X-trail
3- Jeep Wrangler
4- Nissan qashqai
Plz put the price factor , for my self opinion I prefer sportage middle model but I am afraid because it is new car not tried before so plz advice me
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Hassan Saeed - حسن سعيد from cairo - egypt wrote:
Subject: Brilliance FSV - Spare parts (Readers letter)
عايز اعرف مشاكل العربية وكمان قطع غيار العربية متوفرة فى السوق غير التوكيل وشكرا
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AYMAN BEDAIR from TANTA - TANTA wrote:
Subject: Complaint Speranza Egypt - شكوى شركة اسبرانزا (Readers letter)
اشتريت سيارة تيجو 2011 فى شهر 1 2011 بدات اشعر بدردرة فى الفرامل وذلك بعد 5 الاف ك لجات لمركز خدمت عيس فى مدينة طنطا محافظة الغربية قام المركز بفحص السيارة وتصوير الطنابير الامامية وقالو انهم هيعملوا مطالبةوكل مسالهم يستدعونى ويصوروا الطنابير ويقولوا هنعمل مطالبة المشكلة الاخرى المفتاح بتاع السيارة ظهر بة صدا وشكوت فى المركز قالوا ان المفتاح مستهلك وان تغييرة المفروض انة على حسابى المشكلة 3 فى صيانة ال 30000 قالوا ان الطنابير الخلفية عايزة تتغير بس استنا شوية فى صيانة الا40000 قالوا لازم تتغير قلت ماشى قالوا هتتغير عتى حسابى عشان ضمانها 40000 فقط وهذا شىء مؤسف لانهم يعلموا العيب فى السيارة وينتظروا علية حتى يقولوا للعميل ان القطعة خرجت من الضمان هل يعقل ان ضمان الطنابير 40000 ك السيارة الان 44000ك وشكرا ايمن بدير محمد طنطا غربية سيار رقم ع ل س 9518شاسية50611008473 موتور 05496 وشكرا
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ali shaheen from cairo - egypt wrote:
Subject: Complaint against Mercedes Benz - GAS service center (Readers letter)
مرØبا بكم
لدية شكوى ضد شركة gas. وهى اØد الشركات الوكيلة لسيارة مرسيدس ÙÙ‰ مصر
Øيث اشتريت سيارة c250 اÙنجارد
ÙÙ‰ 25/12/2010 Ùˆ مازالت ÙÙ‰ Ùترة الضمان Ùˆ قمت بالتامين على السيارة ÙÙ‰ الشركة ايضا
بواقع 1.5% زيادة عن سعر السوق Øتى اكون Ù…Ø±ØªØ§Ø Ø§Ù„Ø¨Ø§Ù„ Ùˆ كلة ÙÙ‰ الشرك
المشكلة ان بعد شهرين بالظبت من شرائى السيارة اكتشÙت بالونتين هواء ÙÙ‰ العجلتين. الأمامية Ùˆ الخلÙية الجهة اليسرى Ùاتصلت بالتوكيل Øيث رÙض استبدالهما. وقمت بشراء عجلتين جديدتين من خارج التوكيل
Ùˆ بعد 3 شهور اكتشÙت 3 بالونات ÙÙ‰ 3 عجلات Ùˆ قمت باستبدالهما من اØد المØلاا ت التجارية
وبعد Ùترة قليلة اكتشÙت بالونتين ÙÙ‰ عجلتين Ùˆ Ùرقعة عجلة. Ùاستبدلتهم. Ùقال لي صاØب متجر العجل ان هذه المشكلة ستستمر Øيث ان هذة السيارة غير مطابقة للشوارع المصرية. Øيث ان مقاس العجل الذى ياتى مع c250 اÙنجرد
225/45/17
لا يستØمل اى مطبات وهو مطابق للمواصÙات الاوروبية وليست المصرية
استبدلت العجل Ùˆ ÙÙ‰ اول ايام العيد Ùˆ انا مساÙر مع الاسرة Ùرقعت عجلتين Ùˆ كادت السيارة ان تنقلب
باطبع لم اجد اØد اول ايام العيد قاموا اصدقائى باصطØاب ونش ورÙع السيارة الى منزلى
1_ هل يعقل ان هذة سيارة مرسيدس ثمنها 400000
قمت بالاتصال بالتوكيل و قال ان هذة اول مشكلة من نوعها
علمأ ان جارى يواجة المشكلة Ù†Ùسها
Ùˆ ÙÙ‰ 13/11/2011
ارسل التوكيل ونش لى ليأخذ السيارة و ما زالت المشكلة مستمرة
2_ اتصلت ايضأ ب bridgestone اØد متاجر بيع العجل Øيث قال لى الكلام Ù†Ùسة ان اطارات 45 لا ØªØµÙ„Ø ÙÙ‰ الشوارع المصرية
3_ من وجهة نظرى اقل واجب يقوم التوكيل باستبدال الجنوط من 17 الى 16 Ùˆ يعطينى 5 اطارات Øديثة
وبالتالى Ø³ØªØµØ¨Ø Ø§Ù„Ø³ÙŠØ§Ø±Ø©. مطابقة Ù„ c250 elegant الاقل ÙÙ‰ السعر Ùيعوضنى بهذا الÙرق
Øرر ÙÙ‰ تاريخة 13/11/2011
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Osama - اسامة from اسكندرية - مصر wrote:
Subject: MG (Made-In-China) sold in Egypt: Pro & Contra? (Readers letter)
اريد شراء السيارة mg350/mg3 وعاوز اعرف المميزات والعيوب
وكذلك سعر السيارتان
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Tarek from Cairo - Egypt wrote:
Subject: Opel Corsa or Polo (Readers letter)
I would like to ask for the comparison between the Opel Corsa and Polo , German cars, First I was shocked when i heard that they are Made In Spain, also the difference in weight is very high (as per my knowledge).
Please give me feed back if the service and spareparts are available for both cars and the quality and cost..
Thanks
Tarek
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Masry from Alexandria - Egypt wrote:
Subject: Rabna ma3ak (Go to article)
rabna ma3ak
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amal hassan from cairo - egypt wrote:
Subject: kia cerato - theft of master-key (Readers letter)
dear mr mohamed sheta,
is it true that tha kia cirato can be opened with the stolen master key as they said cause i want to buy a car
and i am worry about that and how can i protect the car
thanks a lot
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DALIA from CAIRO - EGYPT wrote:
Subject: Jeep Cherokee - Complaint from Ezz El ARAB Service Center (Readers letter)
Hi , I've contacted you yesterday in Radio Misr, I have a JEEP CHEROKEE , it is still in the guarantee period and i have a problem with EL TANABEER (brake-discs), the engineer in the the servce center ,in EZZ EL ARAB , ALEX DES. Road , they told me they cant fix or change it since the guarantee doesnt cover EL TANABEER , they sugest eirthre to fix it or buy there but after paying the related cost . on the othr hand i have a continues problem with the AC ,I went many times to fix it but they never did it proparely so still the same problem is there .
my last visit to the service center was on 30 oct. 2011
my car data is
chasseit : DA4GL58K584501294
MODERL kk3.7-6
palet no. 628-1GL
km 54299
really appreciate your kind support
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Riad from Cairo - Egypt wrote:
Subject: Toyota Egypt complaint - Toyota Corolla (Readers letter)
Dear Sir,
I had my Toyota from 2008 , south African
From the dealer , unfortunately the gear box
And breaks are the worst ever , I ve went to
Toyota to fix this problem , they claim they change
Everything but I feel my car worse and worse
Lately I had another problem with the gearbox
And now they told it is the TCM , and they should call
Me , I am waiting from 2 months and nobody calls
Toyota was one of the best cars but lately I am very disappointed
And I hope to receive a help to end this nightmare
Thx
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wael kamal el din from Cairo - Egypt wrote:
Subject: KIA Carens - Problem with CD player (Readers letter)
سيدى العزيز
عندى مشكلة ÙÙ‰ ال CD ÙÙ‰ عربية كارينز
لو Ùيه Ùولدرات واغانى داتخل كل Ùولدر كل مرة اشغل العربية يرجع على اول اغنية يعنى لو كنت وصلت الى اغنية رقم 100 ÙÙ‰ Ùولدر 5 مثلا لازم يرجع الى اول اغنية ÙÙ‰ اول Ùولدر لدرجة انى كل مرة اركب العربية لازم اسمع Ù†Ùس الØاجة.
ولما رØت التوكيل اول مرة ÙÙ‰ صيانة 1000 قالوا هنشو٠المشكلة ÙˆÙÙ‰ صيانة 30000 ال٠لما اصريت انهم ÙŠØلوها وعد المهندس Ù…Øمد هاشم انه سيقوم بتغييره ÙÙ‰ صيانة 35000 وعندما اتصلت به لذلك قال انه انتقل الى ابورواش وانى على ان اتعامل مع مصر الجديدة بنÙسى
ÙˆÙÙ‰ النهاية قالو لى ÙÙ‰ التوكيل ان هذه المشكلة موجودة ÙÙ‰ هذا الطراز من الكاسيت وانه ينزل مع الكارينز اكثر مكن طراز وانه لم يعد هذا الطراز يستخدم مع الكارينز لكنه لايستطيع تبديله بطراز آخر ولابد ان يبدله بنÙس الطراز الذى به المشكلة
Ùهل هناك ØÙ„ لهذه المشكلة
شكرا
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mahmoud moustafa from cairo - egypt wrote:
Subject: Complaint Mitsubishi Diamond Motors - Mitsubishi Lancer 2010 (Readers letter)
اقوم بعمل الصيانة الدورية كل 100000 كم ÙÙ‰ الرواس Ùˆ Øتى صيانة 60000 كم وبعد ذلك علمت ان التوكيل الجديد دايموند موتورز تم اÙتتاØØ© قمت بالذهاب الية لتغير Ùلتر البنزين لعدم وجودة ÙÙ‰ الرواس Ùˆ كذلك علمت ان الكمبريسور الخاص بأنتاج النص٠الاول من عام 2010 به عيب تصنيع ÙÙ‰ الكمبريسور علما بأننى لا استخدم التكييÙ
وتم الكش٠على السيارة و جد بها الاتى
تبخير ÙÙ‰ المساعدين الامامين
تل٠الطنابير الامامية Ùˆ تيل الÙرامل
رÙض التوكيل تغير الطنابير ضمن الضمان Ùˆ قال لى انها ضمن المستهلكات التى لا يغطيها الضمان
رÙض التوكيل تغير المساعدين الامامية ضمن الضمان Ùˆ قال لى ان هذا التبخير ÙÙ‰ المساعدين الامامين شيئ طبيعى
رÙض التوكيل تغير كمبريسور التكيي٠Øيث انة يعمل Ùهل لابد من تل٠الكمبريسور Øتى اتمكن من تغيرة
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Ahmad El Laithy from Cairo - Egypt wrote:
Subject: Nissan Qashqai - What's your opinion? (Readers letter)
ارجو ابداء الرأى ÙÙ‰ سياره نيسان قشقاى مميزاتها Ùˆ عيوبها Ùˆ هل تلأم السوق المصريه Ùˆ هل صØÙŠØ Ø§Ù†Ù‡Ø§ مصنعه ÙÙ‰ انجلترا
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heba shaker from cairo - Egypt wrote:
Subject: Need advise for buying a car (Readers letter)
Kindly i work at acompany who sponser buying a New car for me ,i always drive Toyota corolla &Yaris owned by my family
now i have to buy a new car in Decembre,
i have to choose one of five options:
1-Mitsubishi Lancer old shape(not the Shark shape0
2-New Cerato
3-Elantra new shape
4-Nissan Sunny super sallon
5-Chevrolet optra
urgent i need ur advice to choose ,explaning the advantages &disadvantages bo every option,
for sure i need nice shape with moderate options&considering stability&safety,money package not exceeding 130.000 LE,the contractor
also i heared that Nissan Sunny will have a new shape,when it will be at Egypt?
my perception about ;
- Lancer:old shape not welcomed for me &may also give bad resell
-Cerato:i heared complains about its hard Suspension but it has nice shape with high options
-New Elantra:i like its shape much but i didn't hear much about it as it's new but with my money package i think i will have the automatic one with no airbag &brkes not EBS
-nissan sunny:very ordinary with low options narrow sallon,bad resell ,not welcomed shape
- Optra:not economic in benzene consumption,brakes not EBS,no airbages
Kindly help me as i can't decide &i trust ur advice
please send me Email or call me
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Yehia Samy Ibrahim from Cairo - EGYPT wrote:
Subject: Evaluation - FIAT Egypt Omatra (Readers letter)
Company: Fiat
Service center: Omatra
Country: Egypt
City: Cairo
Company Rating: Bad
Service Rating: Needs a new representative in Cairo, Egypt
Sales Rating: Average
Comment:Dear All,
i have a complaint against fiat omatra as my car is in the service center since 26/9/2011 that's (37 days till now),
all this period getting the spare parts from italy as they say all the time which is a left rear door with all it's accessories,
also my first accident my car came back after 44 days because the radiator fan was faulty and they brought from italy in 44 days !!
it's really so disgusting car service center and please i want to find a solution for my problem
(That was a brief on the problem and i will write the details in the coming portion of the complaint
The Details :
i sent an email to Fiat italy as a complaint and this is a copy from it:
Dear Sir/Madame,
This is a formal complaint and please keep patience to read the nightmare i am facing with your main distributor in EGYPT (OMATRA)
Name:Yehia Samy (Fiat Customer)
Country: Egypt
Vehicle: Fiat Punto Classic
Model: 2011
Chassis no.: 7038257
Plate : 5 8 4 ب ٠ى
Mobile number : (+2) 010 6000 91 77
First of all i want to speak about my first deal with the car service center (OMATRA) which was really so terrible and so frustrating and made me disappointed :
I had an accident with my car at Alexandria,Egypt, and I went to (OMATRA) car service center in Alexandria to repair the car and change the faulty parts on Tuesday 26/7/2011, the faulty parts were (Radiator, A/C Condenser, Fan radiator and the front bumper),
Eng.Ahmed fouda was the person in charge who made the job order and he checked these parts to check availability in stock or not,
All the parts were available except the Fan radiator and he said that the next spare parts container that will come from Italy will be the next month so he will work to get the Fan with (DHL) speed delivery and he will send an email to the spare parts manager to approve the order and I should call him on next Sunday 31/7/2011 to check with him,
I called him and he said he didn’t get a reply from the manager yet, and he said that he will send him another email as he can only contact the spare parts manager by emails and he asked me to call him on next Wednesday 3/8/2011 ,
I accepted that and I called him and he said he didn’t get the reply yet and asked to call the next week, I told him that is not acceptable and he must find another way to contact the spare parts manager other than by emails, he said it’s the only option that he can do,
And I called the following week and it was the same, until Eng.Ahmed Fouda called me on Wednesday 31/8/2011 and he said that he received the Fan radiator and I will be able to take the car the next week,
I traveled to Alexandria as I am from Cairo which is 200 Kilometers away from Alexandria to take the car on Wednesday 7/9/2011, I checked the car before I take it, I found that the rear left lights are broken, I said I will not take the car unless they change the rear lights and they changed it immediately ,
Finally after 44 days I took my car, why it should take all that time to repair the car ?!! really it was so frustrating, and a waste of time, during this period I had to go anywhere with taxi and to pay for this a lot of money, and I started to be a detractor for fiat as for this inconvenience that I had with the service center.
I made another accident on Sunday 25/9/2011, I went to (OMATRA) car service center in Cairo to repair the car on Monday 26/9/2011, the faulty parts were (Rear left door with all it’s accessories, the lock of the front left door, and the left side body kit),
Eng.Mourad was the one who made the job order, and he told me that he will call me when the insurance company engineer meet him to discuss the Assay of repairing the car,
The insurance company engineer called me on Wednesday 28/9/2011 and he told me that he can not reach Eng.Mourad to make the Assay,
I told him to wait and I will call the service center, I called them and they transferred me to Eng.Mourad and he said that he is in his office and to tell the insurance engineer to enter the office to make the Assay,
I called the insurance engineer and told him that, I waited about 1 hour then called the customer care again to know how it’s going so far, the line was busy till 5 pm which the service center ends there work time,
I called the next day the line was busy all the time !!, I couldn’t reach anybody on both lines for the customer care !!,
I called them on Sunday 2/10/2011 and Mr.Mohammed Moustafa from customer care told me that Eng.Mourad is not here today and Eng.Ramy is responsible for the job and he will call me within 30 minuets,
I waited for 1 hour and I didn’t receive the call back so I called again and he told me that I will receive the call back within 30 min again as Eng.Ramy is testing a car, I waited for another 1 hour and I didn’t receive the call back,
I called again and I insisted to talk to him so he put him on the phone and Eng.ramy told me that he will check the job order and the Assay and he will call me within 30 min, I waited for another 1 hour and I didn’t receive the call back, I called him on his cell phone he told me that the Assay is not done yet with the insurance engineer,
I asked him and why Eng.Mourad didn’t call me to tell me that he didn’t meet the insurance engineer however I called him to tell him that he is outside the service center and he will enter his office to make the Assay and made me wait 4 days without any progress !!, really it was so frustrating,
I had to go again to the insurance company to let one of their engineers go to the service center again to make the Assay and it was really a waste of my time and losing business, I went to the insurance company the next day and they sent the insurance engineer in the same day on Monday 3/10/2011, after they done the assay I didn’t receive a call from the service center to tell me how its going so far!
I called again the gentleman from the customer care told me that the assay was done with Eng.Mahomoud and he is testing a car and I will receive a call back within 30 minuets,
I waited for 1 hour I didn’t receive the call back, I called them but the line was busy again till 5 pm !!!,
I went to the service center the next day and Eng.Mahmoud wasn’t there and they told me that Eng.Ramy will be responsible for that I met him and he got the assay and I asked him how many days it would take to repair the car ?,
He said that depends on the availability of the spare parts if they are available in stock or not,
I asked him if they are available in stock or not, he said that most of the parts are available in stock and to call him on next Sunday 9/10/2011 to know which parts are out of stock and to know how many days it would take to repair the car,
Really I don’t know how OMATRA is your main distributor and agent in EGYPT and the spare parts are always out of stock !!, its so disgusting, anyhow I told him that I cant reach them and also I never receive a call back from you, he asked me to call him on his cell phone at 12 pm and he will answer,
I called him on Sunday and he said that (The interior furnishing of the car, the lifting accessory of the glass, and the front left lock) are out of stock and he doesn't know when they will be available in stock and he doesn’t know who could know something like that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I called Eng.Mahmoud he told me the same he doesn't know when they will be available in stock and he doesn’t know who can answer the question !!!!!!,
Really I am so frustrated from all of that and please find a solution for this,
I don’t know how the main distributer and an agent for a big company like FIAT all the spare parts are always out of stock from them, I don’t know how the rear left light is damaged while it’s in the service center, I don’t know how they have a disgusting customer care like this, how is line is always busy for the whole day, how I don’t receive a call back when I was advised to receive a call back, really I became a detractor for Fiat brand because of that bad service center
Please I want to find a solution for this problem, and to be solved as soon as possible
Your feedback is really appreicated
Thanks,
Yehia Samy Ibrahim Mohammed
Car Owner
and till now the problem is not solved yet and all the time they say that the spare parts are out of stock, i dont know how they are the main distributor for fiat and all the time the spare parts are out of stock !!!!!!!!!
Please i want to find a solution
Thanks
Yehia Samy
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Hany Hassanein هاني Øسن from Cairo - Egypt wrote:
Subject: Hyundai Atos 2009 (Go to article)
السلام عليكم
انا عندي عربية هيونداي اتوس موديل 2009 وبعاني من مشاكل كتير Ùيها
اولا تم تغيير الساعة بالتابلوه بعد الÙين كيلو لانها ساØت وكمان غيرت الÙتيس للسيارة عند 15000 كيلو وده بعد ما بوظو الÙتيس القديم ÙÙŠ ورشة ابو رواش وكمان المهندس عاط٠اسكاروس مدير عام مراكز الخدمة اعطاني خطاب بصيانة مجانية الي 60000 كم ومد الضمان الي 100000 كم علي الاجزاء الميكانيكية والÙتيس
وبعدين مشاكل كتير بدأت تظهر وعلي سبيل المثال
سØب العربية ضعي٠جدا
استهلاك البنزين عالي مع العلم بانني مداوم علي الصيانة ÙÙŠ مواعيدها
الولاعة باظت ومش عارÙين يصلØوها من صيانة 35000 الي الان
مازال ÙÙŠ عض ÙÙŠ الÙتيس Øتي بعد تغييره ومش عار٠بجد اعمل ايه ÙÙŠ العربية دي لانها عليها Øظر بيع ÙˆØظر بنك
من Ùضلكوم اÙيدونا
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tamer from giza - EGYPT wrote:
Subject: Evaluation - MAGAR Chevrolet - General Motors Egypt (Readers letter)
Company: Chevrolet
Service center: ma2ar
Country: Egypt
City: Giza
Company Rating: Good
Service Rating: Bad
Sales Rating: Bad
Comment:
Last Thursday i had a regular maintenance every 5000 km in ma2ar service center , next day i found that the car air condition is not working well (no cooling) while it is the first time to facing any problem with the air condition..
after two days i went to the service center again claiming for this problem , they asked me to visit the center on another day but exactly at 08:00 am in order to start the maintenance from the day beginning !!
I did that after another two days, they did the required check and told me that the COMPRESSOR needs to be changed with a total cost of 2000 LE and also the new compressor is not available!!!!!
I guess that some one replaced my compressor with a damaged one during the maintenance but i have no evidence (only doubts) .. what should i do now?
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sherif ali from cairo - hiliopoles wrote:
Subject: FAW - Vita ارجو الأهتمام (Readers letter)
ارجو من الاستاذالفاضل محمد شتا افادتى . فمنذ سنتين قمت بشراء سيارة صينى ماركة فاو موديل فيتا فتيس ايزى ترونيك وهى تابعة لشركة وامكو مصر التى كانت تمتلك توكيل كيا فى مصر و مقرها ميدان الجزائر بالمعادى ووجدت بالسيارة عيب خطير و هو ان عند السير فى الطريق يطفأ المحرك فجأة أو يحدث شيء غريب و هو ان دواسة البنزين فجأة يحدث لها شلل و كأننى غير ضاغط عليها حتى تتوقف السيارة تماما و اقوم بقفل الكونتاكت و محاولة تشغيل السيارة عدة مرات حتى يعمل المحرك اخيرا ثم يحدث هذا مرة اخرى بعدها بدقائق و هكذا و هذا يحدث على أى سرعة و حدث هذا منذ اسبوع مع زوجتى مما تسبب فى حادث ادى الى اصابة زوجتى و ابنتى . مع العلم اننى ذهبت كثيرا للتوكيل بسبب هذا العطل و مرة يقولوا ماكينة سرعات و مرة حساس سرعات و تم تغيير هذة الاشياء فى الضمان لان السيارة ماشية 30000 كم و لكن ماذا افعل الآن مع التوكيل هل أذهب الى جهاز حماية المستهلك ام اقوم بمقاضاتهم انا فى حيرة و لا اعرف ماذا افعل . ارجو منكم ايها السادة الأفاضل افادتى و ماركة السيارة مرة اخرى
faw (vita )
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Amr from Cairo - Egypt wrote:
Subject: Fiat service center / Fiat Egypt OMATRA (Go to article)
Dears,
I'd like to raise this complaint on air as my vehicle (Fiat EVO 2011) entered the Service Center 2 monthes ago to get fixed and the damages were (boot,front bumper,fog light) and till now I didn't get my car because they're saying that the spare parts are not available in Egypt and they have to get it from Italy.
The car is perfect, but believe me when I tell you that Fiat will loose Egypt's market just because of their procrastanation attitude.
Please contact me to tell you more details or help me.
Regards,
Amr Ehab
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Ali Hashem from cairo - Egypt wrote:
Subject: Problems with Speranza Egypt / Speranza 620 (Readers letter)
عناية الاستاذ الÙاضل Ù…Øمد شتا
اعانى من مشكلة مع السيارة سبيرانزا 620 منذ اكثر من شهر Øيث انه منذ شهر Øدث ارتÙاع ÙÙ‰ مؤشر الØرارة Ùذهبت الى التوكيل بالطريق الصØراوى وتم ابلاغى بان هناك بعض قطع الغيار تØتاج الى تغبير وهى طلمبة المياة Ùˆ مقاومة الØرارة ومشترك المياة بالاضاÙØ© الى الكاتينة لا بد من تغييرها لعلاج هذه المشكلة وواÙقت على ذلك وكانت الÙاتورة 3700 جنيه ولكن للاس٠وبعد Øوالى اسبوع عاد العيب مرة اخرى وذهبت للتوكيل للاستÙسار عن ذلك لمعرÙتى بان موضوع ارتÙاع مؤشر الØرارة قد يؤدى الى مشاكل كبيرة ÙÙ‰ السيارة Ùقيل لى ان هناك بعض الخراطيم لم تكن مربوطة بشكل جيد وتم ربطها وبهذا تكون المشكلة قد انتهت للابد ولكن للاس٠بعد Øوالى 4 او 5 ايام ارتÙع المؤشر مرة ثالثة Ùقيل لى ان الريدياتير ÙŠØتاج الى تغيير لانه سبب المشكلة Ùسالت ولماذا اذا تم تغيير كل ما سبق ØŸ وتم Ùعلا تغيير الردياتير يوم الاØد الماضى واستلمت السيارة يوم الاثنين وطلب المركز منى Ùاتورة بمبلغ 1100 جنيه ولكنى رÙضت السداد استنادا على اننى لست Øقل تجارب ÙˆÙعلا واÙÙ‚ المهندس المØترم هشام سي٠مدير المركز على ذلك ولكن للاس٠مساء الجمعة الماضى اى بعد ثلاثة ايام من استلام السيارة ارتÙع مؤشر الØرارة مرة اخرى ÙÙ‰ Ù…Ùاجأة مذهلة بالنسبة لى وتم تØميل السيارة على ونش وارسالها للمركز مساء الجمعة ÙˆØتى الآن ما زالت السيارة Ù…ØÙ„ الÙØص والدراسة بالمركز ولا اعلم ماذا سو٠يبتكرونه لى هذه المرة .. ومن يجب ان يتØمل تكلÙØ© ما ÙŠØدث سواء تكلÙØ© ما تم دÙعه او تكلÙØ© العطلة الØالية او تكلÙØ© استئجار سيارة خلال Ùترات تواجد السيارة كل اسبوع بالمركز لمدة يومين تزيد او تقل ..
ارجو التدخل وانقاذى مما ÙŠØدث .
ملاØظة:
منذ اسبوع تم الاتصال بى من مركز خدمة العملاء وابلاغى بأننى من العملاء المميزين وان هناك برنامج للعملاء المميزين سو٠يتم ارساله لى .. هل العميل المميز يتم معاملته بهذه الطريقة ؟؟
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nabil zaki from maadi - cairo wrote:
Subject: Komodo Complaint - Lawsuit against Auto Gate & British Egyptian Auto / MG in Egypt (Readers letter)
الاتصال بى بخصوص التنسيق لقضية الكومودو 01001621133
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nabil zaki from ةششيه - ؤشهقخ wrote:
Subject: Komodo Complaint - Lawsuit against Auto Gate & British Egyptian Auto / MG in Egypt (Readers letter)
لوسمØتو كل ملاك الكومودو يتصلو بى للتنسيق 01001621133
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radwa zeidan from cairo - egypt wrote:
Subject: Komodo Complaint - Lawsuit group in Egypt (Readers letter)
like all people i have the same complain about the komodo car and i need your help to tell me what to do.thanks for your effort to help
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Wesam Salah Tohamy from Cairo - EGYPT wrote:
Subject: Evaluation General Motors Egypt - Mansour Chevrolet (Readers letter)
Company: Chevrolet
Service center: Mansour (Tyaran and sahrawy)
Country: Egypt
City: Cairo
Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Very Good
Comment:
They didn’t cares about the customer time.
Haven’t call center. (2 times I reserve maintenance with the call center and in the service center they asked me to come after 3 days)
One of them in the HO “Sahrawy†because my car paint start erased and they asked me to go to the Sahrawy to fix it covered by the guaranty, and after reserve time with the call center and go there, they refuse and sad to me come the next week.
The other time was in the Tayran, to fix the A\C. the call center confirmed to me to go direct as I have problem in the car and not regular maintenance. Also they refuse and asked to do the reservation with EL-Tayran phone number. And after escalation the customer service said that the engineer checked my car and it need more than one days to be fix (no one checked the car).
My car AVEO 2008 Chassis No. 2759, you can check the history there.
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Khaled Hussien Sayed from Cairo - Egypt wrote:
Subject: Complain from Komodo Car (Readers letter)
My Name is khaled Hussien , I am owner of Komodo car 2009.
the manufacture company (Auto Gate) for the komoda car was disappeard even they were grantee to maintain our cars for 5years.
now the spare parts are not available in the market and we have a lot of problems with our cars and we dont know where to go.
i made an official complain to the consumer protection center but i got no response.
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walid aboulfadl from Giza - egypt wrote:
Subject: Komodo Complaint - Lawsuit against Auto Gate & British Egyptian Auto / MG in Egypt (Readers letter)
dear all komodo , auto gate victims , i heared yesterday on Radio Egypt the complain , i am one of the victime ,i need help please specialy i heared that there is 20 of the KOMODO buyers are together , i want to join them
regards
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Amr Elkholy from Cairo - EGYPT wrote:
Subject: Problems with Mercedes Benz Egypt / G.A.S. (Go to article)
From Amr El Kholy Tuesday October 11 2011
To Bernhard Buchner Daimler / mike nolte Daimler Sally Radwan Daimler Ahmed Abdalla
Dear Mr Bernhard, Thanks for your email,
All these issues, speaker, material, etc appeared last week after I took my car, and Eng Ahmed saw how upset I was when I saw the car, and I have sent him an SMS to confirm how disappointed I am and as communicated I feel like my car became in a very bad condition, I feel my car became a car coming out of an accident instead of being a new excellent condition car
It also felt disappointed when I send an email and get a 2 lines reply that is irrelevant to my email, my request and not answering any of my queries
I am really disappointed and I feel like nobody their see the issue the way I see it and take it lightly the way makes me more upset and angry
If I was told that the new material is not going to be the original one I would have said no thanks
If I know that this will affect other tiny parts in the car I would have refused this
Now I ride a different car everyday and I don't know what is going to happen
I hope you understand why I am upset and can't stand holding this situation I hope you put yourself in my place to feel it
Anyways, I am keeping this in our hands, however I ll keep upset till this is resolved and I ll start escalating to any responsible party to make sure I preserve my right
Amr El Kholy
From Bernhard Buchner Daimler
Sent Tuesday, October 11, 2011 157 PM
To Amr El Kholy
Cc mike nolte Daimler sally radwan Daimler Ahmed Abdalla
Dear Mr Elkholy,
Thank you very much for writing to us in this matter again
In the past you had received a number of communications from GAS and you also had received them verbally by our Mrs Sally when you called her
Without going into too many details we can confirm that the required parts for your car are on order from Daimler Central Store in Germany We cannot stock these parts in our own store since they have to be ordered specifically for your car Due to the local custom procedures, unfortunately the time require to make these parts available is longer than we would like However, you will be called by the responsible person at GAS as soon they are available The parts fixed in your car at the moment are a temporary solution as explained to you by GAS
With regard to the broken speaker claimed by you, I have spoken today to Mr Ahmed Abdallah from GAS He does not know anything about this problem, but obviously he will look into this issue as soon as you give him the opportunity
In the meantime we kindly ask you to be patience, until the parts arrive
Bernhard Buchner Director
After-Sales Mercedes-Benz Egypt S A E
From Amr Elkholy adlib ae
To mike nolte Daimler, Bernhard Buchner Daimler, sally radwan Daimler 10/11/2011 0133PM
Dear Sirs, as communicated to Sally today, Daimler is my judge on the case, it's unfair to have GAS as a judge and Adversary, I trust you will do what you see right and fair for both of us
From Amr El Kholy to Ahmed Abdalla gas-mb Mohammad Fakhr Bernhard Buchner Daimler sally radwan Daimler Cc mohamedelfeky gas-mb 'Amr Elkholy '
Sent Tuesday, October 04, 2011 1139 AM
Dear Eng Ahmed, hope this email finds you well, As communicated in the phone call yesterday, I consider that my car was injured and now it is officially dead, I am not exaggerating, this is how I feel and I believe you felt this when you saw the car yesterday, I officially request you to get me new car and take this one
Being an experienced person in the field, I believe you agree that the car lost much of its value by having the original internal roof cover changed to an Egyptian in-house made one and not changing it by its original one
I want you to see the car and I request "Daimler people in charge" to see and judge, I can see Mr Bernhard and Ms Sally copied on the mail, please see the car and judge
I have some questions that I request you to answer please
I was told that the original "internal cover" of the car is
available and so I was requested to keep the car another 2 days to change it to the original one, which did not happen, and I was also not advised that you will not do so I found a very poor, weak and different material internal cover, so why was I told so? Why was I told that you will change it to the original cover and that it is available and then you put an Egyptian one, not the original??? I have an answer for this but I will keep it for myself and I request you to give me GAS answer, please and I already told you in our meeting that I lost trust in Gas
Why would I take a fixed car while I gave you an original brand new?
Car, what is the car value when I think of selling it? What is the difference between a brand new car and a car that changed its internal cover?
What is going to be your feeling if you insured car were burnt and
The insurance covered the change of internal cover, would it be with the same value?
In the past 45 days the car was kept in your agency for more than
20 days and I was with no car? "8 days end of August - 8 days first half of September – 6 days "end of September", why should I bear this and at the end I get a cover that is handmade and not the original one, while not even giving me the choice to accept this or not ? What is my fault here?
Why did we change the original "internal cover", as long as we?
Don’t have the original one? Even if they claim that it is a good quality, which is not the case, ye this is not the original one, which changes the value of the car, as we all know
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Samir Ahmed Abdel Fattah from Cairo - EGYPT wrote:
Subject: Evaluation Jeep Chrysler Egypt - AAV - Komodo lawsuit (Readers letter)
Company: Jeep - Chrysler Egypt - AAV Arab American Vehicles
Service center: Auto Gate Egypt / El Kasrawy
Country: Egypt
City: Cairo
Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Very bad
Comment:
Dear All,
As the famous radio station FM 100.6 was advertising Komodo car on the year 2009 and being sponsored by El Hay2aa El Arabia Lel Tasni3, besides providing this car with very competitive price by that time, was my motives to buy this car on year 2009.
The distributor I have bought the car from was El Kasrawy in Dokki/ Mohandessen. Every thing was perfect till I bought the car on 2009.
It was revealed to me by owning practice that this car is not matching any specifications and many troubleshootings came out for functionality of this car during the ellapsed two years.
The Auto Gate Egypt, Agent of this car, has a reputation of a thief that has sold this car and currently all service center and the agency itselfself had closed since April- June 2011 after the revolution and lately I knew that he has been agent to the EBD cars (Egyptian British Automotive / Importer of MG cars).
Actually I have made complain to consumer protection agency on the July 2011, as well a police station MAHDAR ESBAT HALLA, and I am intending to raise a case in court to return back my money and a compensation for losses due to purchasing this car from this fake agent saler.
Appreciate your support for the benefit of repulsing the corruption in Egypt by making a report in ALL Newspapers for this Agent Auto Gate and to enable us to be gathered at your esteemed company to organize our effort and to make sure that this phenomena is stopped in Egypt.
Best Regards
Eng. Samir Abdel Fattah
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Amr elkholy from Cairo - Egypt wrote:
Subject: Problems with Mercedes Benz Egypt - G.A.S. مشكلتي مع مرسيدس و GAS (Go to article)
أمتلك B150 2009 - 20000 كم - المهم أرسلتها لمركز GAS Ù„Ø£ØµÙ„Ø§Ø Ø§Ù„Ø³Ù‚Ù Ø§Ù„Ø¨Ø§Ù†ÙˆØ±Ø§Ù…Ø§ Øيث أن السياره بالضمان والسق٠كان Ùيه مشكله – تم Ø£ØµÙ„Ø§Ø Ø§Ù„Ù…Ø´ÙƒÙ„Ù‡ ولكن عند أس؟ سضضصشسئءتلام السياره وجدت ØªØ¬Ø±ÙŠØ Ø¨Ø³ÙŠØ· ÙÙŠ أماكن متÙرقه – Ùثرت وكلمت الموظ٠المسئول وكان أخر يوم رمضان قبل العيد – Ùقال خد العربيه وهناخدها تاني بعد العيد ونشو٠Ùيها ايه.
بعد كده أتشÙت قطع بالÙرش الداخلي للسياره Ùوق المقعد بجوار السائق – بعد العيد رØت بنÙسي والمهم وعدوني Ø¨Ø£ØµÙ„Ø§Ø Ø§Ù„Ù…Ø´Ø§ÙƒÙ„ وقابلت مدير الخدمه وطلب أبقاء السياره للتنظي٠وتغيير السق٠لو متواجد وقالي عنده Ù…Ùاجاه وووجد السق٠الأصلي.
أكتشÙتتركيب سق٠قماش مختل٠عن شسق٠العربيه – وقطع أخر ÙÙŠ مكان أخر " الغطاء الداخلي للبانواما – كسر بالسماعه الصغيره عند القائم – وطبعا السروجي داكك الÙرش الداخلي وثرت طبعا وكلمت مدير الخدمه ÙضØÙƒ وقاللي لا تقلق أنا هطلب السق٠الأصلي وهازبط الدنيا ؟؟؟!!
المهم أرسلت ميل للتوكيل ومرسيدس مصر وطالبت بسياره جديده Øيث ما Øدث غير مقبول وقلل من قيمه السياره بشده ولم أجد غير رد سطرين :
With reference to our previous telephone conversation. Consequently In the process of providing our Mercedes-Benz customers always with the best experience we would like to inform you that the headliner and antenna have been ordered for your vehicle especially from Germany , as soon as we received it we will establish a contact with you directly for the replacement. Subsequent to our assuring by overcoming the problem of your vehicle which we have reached to satisfied results.
وأكتشÙت انهم ÙÙŠ كل ردودهم لا يذكروا موضوع السق٠أطلاقا ولكن كل كلامهم عن مشكله بسيطه أخري وهي أعاده أريال السياره "المسروق" من المركز ويشيروا الي مشكله السق٠بالمشاكل الأخري – أنا مش عار٠الناس دي هتقابل ربنا أزاي ومش عار٠أعمل ايه !
Øتي مدير خدمه ما بعد البيع الأجنبي ÙÙŠ مرسيدس مصر الي هم المÙروض رقيب عليهم مش عايز يتدخل أو يبعت مهندس يعاين السياره وبيقول السق٠هياخد وقت علشان الجمارك وطريقه كلامه – انا مش مصدق المعامله دي ÙÙŠ مرسيدس !!! مصريين وأجانب وأود أرسال المراسالات بيننا علشان تشوÙوهم بالتÙصيل وكيÙيه الرد ده لو ردوا أصلا يعني مثلا السوال ده أنا بعته من Ùتره بلا رد من أي Øد مع أننبي Øاتت العضو المنتدب لمرسيدس مصر شخصيا ÙÙŠ الميل..
Eng Ahmed Abdallah, one single question that I want you to answer please:
Why did you tell me that you have the original ceiling of the car , while you don’t and you changed the car's ceiling with a temporary one without asking ?!!!
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Samir Ahmed Abdel Fattah from Cairo - Egypt wrote:
Subject: Komodo Complaint - Lawsuit group in Egypt (Readers letter)
I am owner of a Komodo Car since 2009, and I need to get in touch with Komodo Group to get our money back from the Auto Gate.
Please liaise me to Komodo Group, as well we need your support.
Best Regards
Eng. Samir Abdel Fattah
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Hussein from cairo - cairo wrote:
Subject: Complaint (Readers letter)
لدى سيارة اÙيو 2011 Ùˆ تم عمل صيانة لها بالتوكيل صيانة ال 5000 Ùˆ صيانة ال10000 Ùˆ كل مره اشتكى من اØساسى بان السيارة ÙÙ‰ Øالة تÙكك Ùˆ انا ماشى بسمع اصوات Øاجات سايبة Ùˆ انا ماشى اكنى ماشى بسيارة Ùيات 128 Ùˆ كل مره تدخل السيارة Ùˆ تخرج كما هى لا اتمتع باقتناء الزيرو بسبب هذه الاصوات ÙÙ‰ المطبات الخÙÙŠÙØ© اÙيدونى
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ahmed elmasry from giza - egypt wrote:
Subject: Information about Komodo cars in Egypt (Readers letter)
عدد سيارات الكومودو التى تم تصنيعها تجاوز 1200 سيارة
انا كنت مهندس استقبال ÙÙ‰ شركة اتو جيت ابو رواش
بالنسبة لمشاكل السيارت دى ظاهرة ÙÙ‰ كل العالم بس المشكلة ان الوكلا ÙÙ‰ مصر معندهومش امانة والجرأة انهم يعترÙوا بده
وكتير من السيارات ÙÙ‰ مصر Ùيها مشاكل مثلا تويوتا 2008 Ùˆ2009 مشكلة الÙتيس MMT
والÙولكس باسات مشكلة الÙتيس DSG
وكيا نظام Øماية السرقة Ùيها غير Ùعال اوىimmobilizer
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essam ebrhim from 6 oktober - 6اكتوبر wrote:
Subject: General Motors Egypt - Chevrolet Aveo warranty - سيارة شيفورلية فى الضمان (Readers letter)
أ.محمد شتا تحياتى ليك يافندم عندى سيارة شيفورلية افيو ذهبت للتوكيل عدة مرات لوجود عيوب بها فى العفشة والتكييف والمهندس بيقول عيب تصنيع اعملة اية وكمان اسعار الصيانة العادية فى العربية كل 5000 ك تزيد الضعف واكثر ولما ذهبت اخر مرة رفضت دخول العربية الصيانة رد المهندس وقال كدة هتخرج من الضمان يالله عليكم افيدونا فى هذا الموضوع وفى ناس كتير بتشتكى ومش عارفة تروح لمين وتعمل اية ولسيادتكم جزيل ووافر الشكر والاحترام (منصور شيفورلية)
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Bernhard Buchner from City - Egypt wrote:
Subject: Mercedes recall (Readers letter)
Dear Mr. Sheta,
In reference to your broadcast on Tuesday October 18, 2011 from 4:00 pm till 7:00 pm during which you stated "that Mercedes had recalled 6800 cars MY 2011 models E, R, GL and S class for a defect in the oil filter leading to oil/fuel leakage". we would like to confirm to you that there is no such recall for cars marketed by Mercedes-Benz in Egypt for any of the above models and that there is currently a recall measure issued for other countries, which might resemble the one quoted by you in your broadcast, but this refers to cars with DIESEL engines only, whereas in Egypt these cars are not available officially marketed.(as you most certainly are also aware of)
Furthermore, we would like to outline that Mercedes Benz Egypt when receiving a recall from the headquarters in Germany, immediately communicate same with its customers where the customer's safety is of an utmost priority. In that respect, it is worth noting that the last recall made in Egypt was in October 2010 where customers purchasing specific models were informed of a problem in the power steering pump and that they were required to contact and visit the authorized service centre for check and make necessary repairs (if any) free of charge. Such recall was communicated to customers via newspapers, emails and text messages. In fact, this shows our concern towards our valued customers.
In light of the above and in light of the current legislations and press ethics which grants the right of response, we kindly ask to clarify the above matter in your next broadcast on Tuesday October 25th, 2011 and to mention that as confirmed by Mercedes Benz Egypt no recall was required for the aforementioned models in Egypt. We expect that you kindly act in line with this email especially since you are herewith now also aware that the statements made by yourself last week do not apply to Mercedes Benz Egypt.
We thank you for your understanding and welcome any query for further clarifications.
With best regards/Mit freundlichen Grüssen
Bernhard Buchner
Director After-Sales
Mercedes-Benz Egypt S.A.E
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essam from cairo - egypt wrote:
Subject: Nissan Sunny - battery (Go to article)
السلام عليكم
لدى سيارة نيسان صنى موديل 2010
السØب بتعها عند اول الطلوع بعد اى توق٠بطىء
البطارية 40 وسائلة وسمعت انه اذا غيرتها الى بطارية 70
هل المعلومة صØ
وشكراً
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Mohamed khashaba from Cairo - Egypt wrote:
Subject: VW jetta complaint (Readers letter)
ا Ù…Øمد شتا تØياتي عندي سياره جيتا Ù¢Ù Ù Ù¨ من التوكيل Ùˆ طبعا الضمان انتهي Ùˆ موخرا بدات اشعر بمشكله ÙÙŠ الÙتيس Ùˆ ناس قالوا لي انه عقل Ùتيس لازم يتغير Ùˆ سعره ١٥ ال٠تقريبا Ùهل لدي ØÙ‚ لدي التوكيل ام لا Ùˆ ما هي نصيØتك ÙÙŠ هذا الامر Ùˆ شكرا
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Nabil Zaki Mikael نبيل ز� from maadi -cairo - egypt wrote:
Subject: الكومودو (Readers letter)
انا احد ضحايا الكومودو وللعلم تم تسليم عدد تسعمائة سيارة ويوجد عدد900 سيارة اخرى جاهزة للتسليم موجودة فى مخزن الشركة بابورواش ارحمونا ودلونا نعمل اية انا مالك السيارة شاسية 273
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Ahmed Swidan from Cairo - Egypt wrote:
Subject: Advice Needed (Readers letter)
Dear Sir,
I would like to buy a car with in the range of 130,000 to 150,000.
what is your recommendations ? and why ?
Thanks in advance.
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mohamed abass from 6 th October - EGYPT wrote:
Subject: Evaluation - Ford Egypt - Fikry Group (Readers letter)
Company: Ford
Service center: Fikry group
Country: Egypt
City: 6 th october
Company Rating: Average
Service Rating: Very Good
Sales Rating: Very Good
Comment:
I just bought Ford Focus 2008 . it\'s really a very nice car . the kilometer was 81000 KM so i went for the service with the agent .i was surprised that the service will cost me 5000 LE ! which is weird because my friend had BMW 525 2007 and he didn\'t pay 5000 LE for care service !
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sherif from Cairo - Egypt wrote:
Subject: What car to buy? Nissan Qashqai? Kia Sportage? Hyundai ix35? (Readers letter)
Dear
I was wondering if you can provide me with a comparative study for the following car types
1-Nissan / Qashqai / 1600 CC / manual .
2-Kia / Sportage / 1600 CC/ Automatic.
3-Hyandai /Tuscan / 1600 CC/ Automatic ( will be available soon)
regards
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ehab ghaly from new cairo - EGYPT wrote:
Subject: Evaluation- Mansour Chevrolet Egypt (Readers letter)
Company: Chevrolet
Service center: Mansour
Country: Egypt
City: New cairo
Company Rating: Very Good
Service Rating: Excellent
Sales Rating: Good
Comment:
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ayman sami from cairo - egypt wrote:
Subject: Stay away from Al Marawan Workshop / Gear-box Hyundai Verna (Readers letter)
يا جماعة كالمعتاد ÙÙ‰ Ùتيسات هونداى Ùيرنا والنترا القديم والماتركس الأتوماتيك
Ùتيس سيارتى الÙيرنا باظ
Øاولت اصلاØÙ‡ ÙÙ‰ ورشة متخصصة اصلا ÙÙ‰ Ø§ØµÙ„Ø§Ø Ùتسيسات Ùقط
الØقيقة بعد شهر من المØاولات والتباديل والتواÙيق Ùيما يخص او لا يخص الÙتيس
لم يستطع اصلاØÙ‡ للأس٠مع طبعا شوية تقليب ÙÙ‰ المشتريات والÙلوس وبوظ اشياء اخرى ÙÙ‰ السيارة
نصيØØ© بالبعد تماما عن هذه الورشة ÙˆØاليا يوميا خناقات مع العملاء اقصد الضØايا مثلى
أسم الورشة المروان والميكانيكى المسئول على وأبنه Øسين
العنوان خل٠قسم ثان مدينة نصر ÙÙ‰ الشارع اللى على ناصيته بروست
امام القهوة Ù…ØÙ„ مرسوم عليه جهاز تØديد الأعطال
طبعا العربية اقصد Øقل التجارب بايظة ومرمية تØت البيت Øاليا بعد ما صرÙت عليها Øوالى 2500 جنيه ÙÙ‰ Ù…Øاولات Ùاشلة مع هذا الشخص
الذى بالكتير يغير طقم بوجيهات
ÙˆØسبى الله ونعم الوكيل
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Mohamed El Masry from Cairo - Egypt wrote:
Subject: Best car in 65 - 75.000 LE price range? (Readers letter)
كنت عايز اعر٠اØسن عربيه ÙÙ‰ السوق المصرى ÙÙ‰ Øدود من 65 ال٠الى 75 ال٠جنيه مصرى
وشكرا على Øسن تعاونكم
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Mohamed Abotera from Cairo - Egypt wrote:
Subject: Car recommendation - Used Car up till 60.000 EGP (Readers letter)
Dear Sir, could you advise me regarding a used car should i buy within range of 60,000 EGP according to the following conditions:
1- Resell is good
2- Automatic
3- Mo +2002
4- Family car
5- Cheap Spare parts
P.S: i owned a Citroen C4 and I'm changing it for its high running cost
Best Regards
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Amr Alserty from Cairo - Egypt wrote:
Subject: THaaanxxxx (Readers letter)
Many thanks to you, waiting for your replay.
Thaaaaaanx.
Amr Alserty
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Amr Alserty from Cairo - Egypt wrote:
Subject: So What!! (Hyundai Elantra 2012 dashboard) (Readers letter)
So what no one answerd me,!!! I am still waiting PLZ someone reply
Editors response:
Dear Amr,
kindly note that it can take up to 48 or 72 hours before your reader's letter is reviewed by our editor or somebody from our editorial team.
Please also note that it can take up to 3 or 4 working days till you get contacted by the car company you complained of.
This delay is due to the large numbers of complaints we receive on a daily basis through email, sms and through our Auto Arabia Facebook group.
Thank you for your patience.
Auto Arabia Online Team
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Mrs.Sabah Khalil from cairo - egypt wrote:
Subject: Volkswagen Egypt Service Center - Engine oil problem in Golf 6 2011 (Readers letter)
My Car is golf 2011 1.6 from Volkswagen Cairo, Egypt., i bought it last December it was fine until 1600 km were done and a flashing sign occurred '' check engine oil'' I took the car directly to the VW car service they checked the car and found that the engine oil is less than the normal, they took the car to the service and told me that this car didn't have a PDI check by mistake, so they refilled the engine oil and gave me back the car in an hour of time.
I thought the problem has ended at this point but 1000 km later or a bit more the same problem appeared again when the '' check engine oil'' sign appeared again on my display screen I did the same thing again and I took the car to VW service they checked the car manually and found the engine oil a bit less than the normal so they asked me this time to leave the car for a full day, to check the problem and get back to me. I left the car after I signed the required applications for the car details and I left.
Next day, I called the engineer who took the car from me and asked him what has he done, he said the car is ready you can come pick it up I told him I have to understand what is the problem with my car and what did you do he replied in an unconcerned way as if I have a small problem and I am over reacting.
I went there, and he told me that after getting back to VW Germany they were asked to refill the engine oil and they are asking me to come back after exactly 1000 km to check the engine oil.
I was so confused because this is not normal that a new car is checked twice for an engine problem and by asking the engineer there, about the previous steps he said if the problem occurred again we might replace your car engine and I told him I won’t agree to do so I have a new car and I won’t let you mess up with it because you don’t want to check it well and fix the problem, it doesn’t make sense.
I took the car as to examine it for a 500Km, and get back to him
After that my 5000 KM service was due so I took the car to the service and off course the whole engine oil was changed. So even if the problem I have was going to occur it won’t because the engine oil is already refilled.
At the 10.000 KM I had the same problem again, the engine oil sign on the dash board appeared and this time I took the car the service but I asked the front office manager to look after my problem and I had to raise my voice because no one seemed to be keen, they took the car and checked it in front of me with their portable computer and then on a certain machine they use and asked me to come and see the car I went to the car in the service area, they showed me that the engine oil tank cover is not working good, damaged or has a manufacture disorder the point is that they replaced the tank cover and gave me the car as to comeback after 500 KM. They very rudely asked me to pay the fees for the oil they refilled but I definitely refused and didn’t pay anything.
I did what I was required and after the 500KM I went to the service to check the oil level and it was normal. Because the point is that the oil level decreases almost every 3000Km.
And now I’ve complete 4800 KM more kilos after my last visit to the service and the sign has occurred again ‘’ check oil level’’.
The service is scheduled at the 16,000Km and I have used the car for 15,400 Km until now and I will have this car serviced until my problem is solved because I won’t give them the chance to fool on me again and refill the engine oil and give me back a manufacture faulted car.
Would you find me a solution to fix my problem with this car or what should i do more??
My engine number is: 993951
Chassis number :120899
Golf 6 2011 1.6
Car owner: Sabah Mohamed Khalil
Cairo, Egypt
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Walid Mohamed from cairo - Egypt wrote:
Subject: Great Wall - Ezz El Arab / مشكلة فى عربيتى جريت وول موديل فلوريد 2010 (Readers letter)
الرجاء من سيادتكم الإهتمام برسالتى حيث اننى أرسلها للمرة الثانية
السلام عليكم ورحمه الله وبركاته
أتمنى ان تنال شكوتى إهتمامكم وفقنى الله واشتريت سيارة جريت وول موديل فلوريد 2010 ومن اول ما اشتريتها وعندى مشكلتين كما يلى:
الأولى :
إن الفتيس به خشونه وعضعضة فى نقلاته خاصه الغيار الأول والثانى والثالث وعندما أخبرت مركز الصيانة بالتوكيل (عز العرب)بذلك خلال صيانة 1000 &5000 كيلو تم إخبارى بان السيارة خرجت من المصنع الأم بدون شحم أبيض وسوف يلين الفتيس مع الوقت وعلى الرغم من أن السيارة الأن قطعت بها حوالى 13000 كيلو والمشكلة ما زالت كما هى والرد أيضاً كما هو
المشكلة الثانية وهى أن الطارة بها رعشة مستمرة تبدأ من بداية تشغيل المحرك وعند زيادة السرعة تزيد الرعشة وكالعادة تم إخبار مركز الصيانة بالتوكيل (عز العرب) بذلك وخرج مهندس معى للتجربة وكل الله ربنا قدره عليه وبلغنى به إن دى طبيعة العربية وده شئ عادى
هل يعقل يا سيدى ذلك أرجو الإفادة من حضرتكم عن كيفية التصرف مع التوكيل حيث أننى بصدد تقديم شكوى لجهاز حماية المستهلك ولكنى لجأت إليكم أولاً حتى تساعدونى لعل وعسى يتم إصلاح السيارة ودياً
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Ahmed Yossef from Banha - Kalyobya - Egypt wrote:
Subject: Renault Fluence or Hyundai Elantra? (Readers letter)
ارغب ÙÙ‰ شراء سيارة وارجو التكرم باÙادتنا بالراى Øول الكÙاءة الÙنية لكل من السياراتين هيونداى النترا 2012 Ùˆ رينو Ùلوانس 2012 وايهما اÙضل ÙÙ‰ ضوء خبرة سيادتكم ÙÙ‰ ذلك المجال ولسيادتكم جزيل الشكر .
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Gamal Bassyouni from Cairo - Egypt wrote:
Subject: Rip-off at VW Agent in Egypt (Egyptian Automotive Company) (Readers letter)
Hi,
I have bought Jetta model 2008 from Duabi as a first user and brought it with me in 2009 to Egypt, since then I have been suvering from the unbelievable unrealistic services fees in VW service center being a gulf car.
I have clearly explained to the center that I am the first owner and got the owner's manual stamped from Naboudah in UAE and I should be treated on equal bases with the Egyptian Jetta, that has been declined from the service center and I had to pay something like 1900LE to change the brakes, the spare parts costs about 1400LE while the services was 500LE.
I have not been informed by such high fees and what has happened is truly a theft to get out with my car out of the center.
I told them in the centr that their fees is exceeding what is should be paid in Germany for the same service and they boldly confimred that.
VW Germany should bear the full resonsibilty towards what its agent is doing with no control and no monitor to its car buyers in Egypt and should get such agent out of business immediately if they want to make any better business in Egypt.
Tahnks and best regarda,
Gamal Bassyouni
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Amr Alserty from Cairo - Egypt wrote:
Subject: Hyundai Elantra 2012 - Problems with dashboard computer (Readers letter)
I have Elantra 2012 there is a problem in the computer after fueling the tank the computer reads 565 km the second time 465 or 425 !!!!?? after the first 1000 km i went to GB & i told them about this problem they told me that they will test it , nothing happend this problem cause me a lot of trable because i work at sharm and i have to travel once a month.
many thanks hoping to solve it with you
Amr Alserty
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Samer Helmy from Cairo - EGYPT wrote:
Subject: Evaluation- FIAT Egypt Omatra (Readers letter)
Company: Fiat
Service center: OMATRA
Country: Egypt
City: Cairo
Company Rating: Very Good
Service Rating: Very Good
Sales Rating: Good
Comment:
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mostafa from cairo - egypt wrote:
Subject: Speranza 113 (Readers letter)
بعد ازنكم انا كنت عايز اشترى عربيه سبيرانزا 113 او بينى شانا Ùكنت عايز اعر٠ممكن تساعدونى اجيب اى واØده منهم وايه عيوبهم وممكن اعر٠اÙضل مكان للتقسيط لو الموضوع ده Ù…ØªØ§Ø Ø¹Ù†Ø¯ Øضراتكم
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khaled ashour from cairo - egypt wrote:
Subject: Best car for 100.000 LE? Proton Persona? Hyundai Accent RB= (Readers letter)
Hello, please i want your advice and giving me you opinoion on buying a new care with 100,000 L.E what isa the best car to buy proton persona or hyundi accent RB or any brand you see it better to buy within this budget
thanx for your cooperation and advice
waiting for your reply
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Ahmed Daoud from cairo - EGYPT wrote:
Subject: Evaluation- Mitsubishi (Readers letter)
Company: Mitsubishi
Service center: almasria
Country: Egypt
City: Cairo
Company Rating: Very bad
Service Rating: Very bad
Sales Rating: Very bad
Comment:
I'm sending a warning to all Mitsubishi owners in Egypt never go to elmasria (alrawas Service Centers) they are still working but they are clever to work as thieves, i have my experience with them recently they are using non original spare parts and they are selling it as original without any differnece in price.......Take care it is dangerious
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Mohamed Hesham from Cairo - Egypt wrote:
Subject: Daihatsu Sirion (Readers letter)
Dear Sirs,
I have a silver AT Daihatsu Sirion 2007 & it has a loud sound from its steering wheel box & I have already replaced the full box for free (( after more than 4 months of waiting & a lot of arguments & discussions )) at the agency when my car was still in its warranty & guarantee as they are the ones whom discovered its problem but unfortunately it still has the same sound till now & when I tried to re-complain about it they usually answering me that it is just a part called " شداد الميزان " who makes this sound & it is little bit expensive & I have no need to change it so please I need you to inform me how & where can I re-evaluate my car as in fact I don't believe that they have already replaced it indeed also please I need you to tell me honestly your opinion on the Daihatsu Sirion 2007 & on the agency of Daihatsu in Egypt & at the end I need you to reply me on my email not on your radio show as I will be at my work
Thanks.
Best Regards.
Mohamed Hesham
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Mohamed Hesham from Cairo - Egypt wrote:
Subject: Daihatsu Sirion 2007 (Readers letter)
Dear Sirs,
I have a silver AT Daihatsu Sirion 2007 & it has a loud sound from its steering wheel box & I have already replaced the full box for free (( after more than 4 months of waiting & a lot of arguments & discussions )) at the agency when my car was still in its warranty & guarantee as they are the ones whom discovered its problem but unfortunately it still has the same sound till now & when I tried to re-complain about it they usually answering me that it is just a part called " شداد الميزان " who makes this sound & it is little bit expensive & I have no need to change it so please I need you to inform me how & where can I re-evaluate my car as in fact I don't believe that they have already replaced it indeed also please I need you to tell me honestly your opinion on the Daihatsu Sirion 2007 & on the agency of Daihatsu in Egypt & at the end I need you to reply me on my email not on your radio show as I will be at my work
Thanks.
Best Regards.
Mohamed Hesham
mshesham@egyptair.com.eg
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Mohamed Hesham from Caro - Egypt wrote:
Subject: Daihatsu Sirion 2007 (Go to article)
Dear Mr. Mohamed,
I have a silver AT Daihatsu Sirion 2007 & it has a loud sound from its steering wheel box & I have already replaced the full box for free (( after more than 4 months of waiting & a lot of arguments & discussions )) at the agency when my car was still in its warranty & guarantee as they are the ones whom discovered its problem but unfortunately it still has the same sound till now & when I tried to re-complain about it they usually answering me that it is just a part called " شداد الميزان " who makes this sound & it is little bit expensive & I have no need to change it so please I need you to inform me how & where can I re-evaluate my car as in fact I don't believe that they have already replaced it indeed also please I need you to tell me honestly your opinion on the Daihatsu Sirion 2007 & on the agency of Daihatsu in Egypt & at the end I need you to reply me on my email not on your radio show as I will be at my work
Thanks.
Best Regards.
Mohamed Hesham
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Kareem Adel from Cairo - Egypt wrote:
Subject: VW Egypt Service Center Issues - Jetta / Suran / Polo (Go to article)
Dear Mr. Mohamed Sheta,
I have sent you an SMS on air last Tuesday regarding the 3 cars I have from VW (Jetta 2011, Suran 2010 and POLO HB 2009), my complaint is regarding the POLO and the Suran.
First, the POLO HB 2009, the car is very good, with very nice options, perfect for a small family, (it is owned by my wife), after 2 years of using (purchased in February 2009 and all services was done at VW El Obour) we faced an issue with Radiator Fan, it does not turn off after shutting the engine down.
I went to the service center who said that it may be the Fan Resistance but we do not have right now, so we have revised the cables and we found that one of the connections was loose so we have re-fixed it, check it and if the issue shown again contact us, after few days the same issue shown again, I went again and after checking they told me that it is the Fan resistance, I said OK lets change it (and I had a discussion that it is not a user problem so I asked that they may pay for it but they refused).
Anyway after a while the service engineer came back and told me that was not the Fan resistance, yours is doing fine, it is the air condition control part, I asked how much does it cost, people at the spare parts told me its 1400 Egp (only 200 Egp difference with the fan resistance).
I said Ok go ahead, after completing the Job (almost 5:00 pm) I went to pay, they told me please pay 4,878 Egp! I said what for?
They said that is the cost of the AC control, I went back to the spare parts office they told me that the employee had done a mistake telling you a wrong number, I did not have the money, so they decided to take off the spare part asking me to come back tomorrow to check the issue with the maintenance leader, that what was done and when I came back I had a discussion about the cost asking them to pay for it as it is not a user issue at all, in addition that the AC is working properly.
I made a complain at the Customer Service Hotline, the reply i had is that we can make a 20% discount that’s it.
The problem is I took the car and I went to an external center, they told me that the problem is in the Fan itself and when they have changed it (500 Egp) the problem was solved and the issue disappeared.
So:
1- Bad service (time manner, wrong information, ...)
2- Wrong diagnosis (this the worst thing).
3- Unprofessional Customer Service Attitude.
Second the Suran 2010,
The car is still in the warranty period, the radio CD (attached to the multi function wheel), is not working, and for more than 8 month, they did not get it, with many excuses, and very stupid solutions, like we may get a pioneer instead but will be not connected to the wheel controllers, really do not know what to do.
again:
1- Bad service (time manner, wrong information, ...)
2- Unprofessional Customer Service Attitude.
3- Wrong due dates.
The question is do you think that I will be comfortable doing the service for my brand new Jetta at this bad service center, I do not think so.
They are putting VW name to the ground , I am really telling all of my friends that the VW car is great but the service center is the worst place ever, my advice is not to get a VW Car Ever.
Please help me in raising this issue to VW Head Quarter, so they can have a real feedback about the bad service done in Cairo Branch.
Sorry for my long e-mail.
Kareem Adel
Maintenance / Projects & Improvements Leader & Run Plant Engineer
Dow Formulated Systems, Middle East & Africa
Dow Egypt Services Limited
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Usama Amer from CAiro - Egypt wrote:
Subject: Proton - Saga Review (Readers letter)
Dear Sir,
I am intending on buying the Proton Saga, but have been hearing opposite reviews regarding maintenance and spare parts availablty. Any Help would be appreciated.
Thanks
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Heba from Cairo - Egypy wrote:
Subject: Seat Leon vs. Seat Altea (Readers letter)
Dear Editor,
Need your advise comparing Seat leon with Altea in terms of performance, stability, power.
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Ehab from Cairo - Egypt wrote:
Subject: Advice- VW Passat, or Volvo S60 or BMW 316i? (Readers letter)
Dear Editor,
I am writing to seek your kind advice in selecting a new car to buy. I would like to buy a car in the range of 250,000 pounds and initially I intended to buy VW Passat but after hearing all the bad reviews about the dealer & its service in Egypt I changed my mind.
I am now considering either the BMW316 or Volvo S60 and your advice will be highly appreciated. I am mainly looking for reliability and good after sale service.
Thanking you in anticipation
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mourad ahmed from cairo - egypt wrote:
Subject: فولكس فاجن Volkswagen Egypt complaints (Readers letter)
السادة رواد الموقع الكرام السلام عليكم ورحمة الله وبركاته انا كونت عملت شكوى فى الموقع من السياره بتعتى الجيتا 2010 علشان بعد مشترتها لقيت عيب فى الفتيس ومكونتش عارف اعمل ايه فيها لانها خليجى من الاخر انا كونت فاقد الثقه تماما فى اى حل ولكن حصلى حاجه ممكن ناس كتير متصدقهاش امبارح لقيت شخصيه محترما جدا جدا بتكلمنى على الموبايل وبيسالنى على المشكله محدش هيصدق ان الحد ده من شركة فولكس فى مصر بجد راجل فوق الخيال زوق بشكل رهيب ووعدنى انه هيحل مشكلة عربيتى فى اقرب وقت انا اسف مش هقدر اقول اسمه ايه الا لما اقوله الاول واخد منه الاذن مكونتش متاخيل ان ده يحصل بس ارجع وقول اسم العربيه بيفرق كتير والى بينجح عربيه زى دى الاشخاص الكويسين جدا الى بيعملو على نجاح علامه زى فولكس على فكره انا عاوز اقول حاجه اخيره .ان لو متمش اصلاح السياره انا برده بحترم جدا الى كلمنى وهتمامه بمشكلتى وبحترم جدا العربيه دى
Editors response:
Dear Mourad,
thanks for your message. I am glad that Volkswagen Egypt finally came back to its senses and is finally starting to solve the problems of the Volkswagen owners in Egypt, after the huge pressure we put on them through our website and through our live-program on Radio Masr 88.7 !
They are not doing you a favor by servicing your car! As a gulf-spec Volkswagen owner it is your 100%-right to get a FULL service without any price-difference in the service center rates than the ones paid by the VW owners who bought their car from the Egyptian importer.
Any client of a Volkswagen or any other brand should receive proper, friendly and professional services and THEY (the Volkswagen dealer), should be thankful to you (the customer) that YOU bought a car from their brand.
Rest assured that without the pressure we put on Volkswagen Egypt during the past few weeks, and without the complaints we forwarded to the Volkswagen headquarter in Germany, the Volkswagen importer in Egypt (Egyptian Automotive Company / Karim El Naggar) would have never solved any of the current complaints from Volkswagen owners.
They only started asking us a few days ago (05.10.2011) for the phone numbers and contact details of the VW owners when we suggested last week live on air that the gulf-spec and grey importers should build up their own service center for Volkswagen cars imported from the gulf region. We also offered our help and assistance to any investor or car dealers interested in building up such service centers and importing the necessary diagnostic systems and equipments from Germany or Europe.
Anyway, I am glad that VW started becoming more professional in solving customers and readers complaints but still I recommend to you never praise the day before it ends. A friendly phone-call is not enough. We had many friendly phone-calls with Volkswagen before, but no complaints were solved.
At the end this is a good sign for the owners of gulf-specs VW cars as well as Egypt-spec VW cars and feel free to keep us updated with any positive or negative developement with your case.
Regards,
Editor
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Mohamed yakout from cairo - egypt wrote:
Subject: مشكله فى هيونداى ماتريكس - Hyundai Matrix problems (Readers letter)
Chassis no: 303260 / Motor no: 6606934
اعانى من مشكله اهتزاز السياره اثناء الحركه لاول مره وخاصه لحظه ارتفاع القدم او ترك الدبرياج والتحرك على الغيار الاول او الثانى بعد ذلك لا اجد اهتزاز اثناء عدم استخدام الغيار
ويلاحظ وجود المشكله اكثر من مره وتزداد وقت الحركه باستمرار وفى اشارات المرور حتى تؤدى الى ابطال المحرك والرجوع الى اداره المحرك مره اخرى وشرح اخر للمشكله وهو مثل حركه السياره على غيار ثالث لاول مره بدلا من الاول وعلى هذه المشكله منذ اكثر من عام الان تم الذهاب الى مركز الاقصى بزهراء المعادى بالقاهره وقامو بالكشف على السياره وفادو بتغيير الاسطوانه والديسك والبليه وقمت بتغير كل هذا مع طقم كهرباء ,وبعد مرور اسبوعين ظهرت المشكله مره اخرى وتوجهت الى مركز الاقصى وقامو بالكشف مره اخرى وافادو بانه يلزم تغير الديسك مره ثانيه وتم التغيير للمره الثانيه وبعد مرور اسبوعظهرن نفس المكشله الا انهم يقومو بالرد بانه لا توجد مشكله بالرغم انا عايش المشكله قام اجاب احد الفنيين انه لابد ان تقوم بالضغط على دواسه البنزبن اكثر حتى تمنع هذا الاهتزاز وهذا غير معقول فى كل مره اضغط على دواسه البنزين كثيرا حتى تتحرك السياره بدون اهتزاز وانتظرت ايام على هذا الحل بالرغم انه لم اقتنع به وقمت بالزياره الى المركز مره رابعه وقامو بتقليل دواسه الدبراياج بمعنى ان السياره تتحرك فى اول ارتفاع لدواسه الدبراياج ومع ذلك لم يقوم بتحديد المشكله التى مازالت قائمه لدرجه اننى اريد بيع السياره وقمت بسؤال احد المركز الغير معتمده من هيونداى فقاموا بالرد بانه الشكله محتمل تكون فى قواعد الماتور او الكوبلن فانا فى حيره كامله
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Rafik from cairo - egypt wrote:
Subject: Comparison Proton Persona - Renault Scala - Nissan Sunny (Readers letter)
my budget to buy a car is 100,000, I want to buy either Proton persona ,Renault scala or Nissan sunny, advise
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Walid Ibrahim from Giza - Egypt wrote:
Subject: Hyundai Accent RB 2011 A/C Failure (Readers letter)
أسمي : وليد إبراهيم _ أشتريت سيارة هيونداي RB موديل 2011 شهر مايو الماضي.
هناك مشكلة متكررة بدأت من صيانة 1000 كم Ùˆ هي التكيي٠Ùصل نهائي Ùˆ لا يعمل Ùقط امروØØ© Ùˆ كل مرة يتم عمل الصيانة بعد الشكوي يعمل بكÙاءة عالية ثم Ùجأة يعطل Ùˆ ذلك أربع مرات منذ شراء السيارة. التوكيل الرئيسي بأبو رواش يقولون كل مرة انه عيب الÙريون Ùˆ أنا مش Ùاهم أزاي كل 2000 كم يتم Ø´ØÙ† الÙريون. أرجو المساعدة.
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hassan from cairo - egypt wrote:
Subject: Comparison VW Passat - KIA Sportage - Renault Fluence (Readers letter)
Hello,
Have the intention to buy a new car, as the WV Passat, yet a good car as i heard, but it seems that there is a real issue in the service center and also the 95 octane is not that available as needed. So can you please brief me regarding KIA Sportage & Renault Fluence from performance, durability and safety. As far as my understanding my worries lies in the performance regarding the HP & torque related to size and weight specially for a family of four. But you are the expert not me.
Thank you in advance
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Khaled samir elrashidi from cairo - EGYPT wrote:
Subject: Evaluation - Mercedes Benz - Cairo National Automotive CNA (Readers letter)
Company: Mercedes Benz
Service center: Cairo national automotive
Country: Egypt
City: Cairo
Company Rating: Excellent
Service Rating: Very Good
Sales Rating: Excellent
Comment:
They know how to their car very well.
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Hassan Sabry from Cairo - Egypt wrote:
Subject: Complain from Renault Fluence Air Bags! (Readers letter)
Hi Sir,
This is a serious claim on a strange reaction I got from the air bags of my car during an accident.
My name is Hassan Sabry, I am a Telecommunications Engineer based in Cairo, Egypt.
I have a Renault fluence 2011, on Saturday September 24th I had an accident with my wife & kids on Ain ElSokhna - ElKattameya road; the road was totally dark & suddenly I found barriers in the middle of the road splitting the road into 2, my speed was about 120 km/hr, so I pushed the brakes hardly & the car turned to the right by almost 180 degrees where it was hit by the fence existing on the right of the road, and of course the 2 air bags were opened.
Until now the events are normal, but the real strange unexpected behavior is that the air bag of the driver side has exploded & BURNT MY RIGHT HANDS, I have the photos of the accident & some photos of the burn happened to my hands with a medical report from the hospital.
Awaiting your kind response
Hassan Sabry
Editors response:
Dear Hassan,
kindly send us the pictures of accident, your burnt hand as well as the medical report to readersletter (at) autoarabia.org ! We will forward your complaint to Renault in France and see their opinion about that. Please feel free to sms or call us next Tuesday during our live program on Radio Masr 88.7, from 4-7pm to share your experience with our listeners.
Kind regards,
Editor
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Amr Ehab Omar Ibrahim from Cairo - Egypt wrote:
Subject: Fiat Service Center (Readers letter)
Dears,
I'd like to raise this complaint to you as you're recomended from one of my friends. I've had an accident 2 months ago and my front bumper and hood were damaged. I sent the car immediately to the Fiat service center and since that day they didn't put a thumb in the car. It's still parked there in their parking lot. Beside that, every time I call them, they tell me that they different excuses (eg. Ordering the spare parts from Italy / the car is still in the cue ) and so on and so forth.
I don't know what you're capable of, but you're my last hope.
Thanks,
Amr Ehab
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abdelkhalik Fathy from Cairo - Egypt wrote:
Subject: Elantra 2008 (Readers letter)
الساده الأÙاضل القائمين علي الموقع
تØية طيبة ... وبعد
إنني أضم صوتي لصوت السيد أشر٠بخصوص مركز خدمة هيونداي Øيث أنني امتلك النترا 2008 وهي سيارة رائعة بكل المقاييس ولا يعيبها الا خدمة ما بعد البيع بمراكز غبور Ùأنا بعد معاناه معهم بخصوص العÙشة Ùقمت باضلاØها Øيث تمت مماطلتي Øتي خرجت السيارة من الضمان ÙˆØاليا Ùهناك مشكلة لم يتم Øلها علي الرغم من ذهابي الي مركز الخدمة بسببها أكثر من 10 مرات وهي أن سØب السيارة Ø£ØµØ¨Ø Ø¶Ø¹ÙŠÙ ÙˆÙŠØدث صوت كركرة بالمØرك عند Ù…Øاولة الضغط علي المØرك وللأس٠Ùجميع الردود التي اخذتها تنم عن جهل شديد من القائمين علي مركز الخدمة سواء قليوب أو أبو رواش ÙˆØاليا Ø£Ùكر ÙÙŠ اللجوء الي هيونداي كوريا Ù„ØÙ„ المشكلة لأن سØب السيارة (تجميع) بطيء لدرجة ملØوظة وللأس٠Øدث بعد مرة من مرات الخدمة وكل مرة يضعون السيارة علي اكمبيوتر ويبلغوني أنها تمام علي الجهاز وليس بها شيء ومرات يقولون العيب ÙÙŠ الوقود وهل هذا العيب موجود لدي أنا Ùقط. قمت بعمل شكوي عن طريق تليÙونهم وأيضا ذهبت أدراج الرياØ. عند النتهاء من المشكلة سأبيع
السيارة وأختار أي نوع آخر يكون مركز خدمته مقبول .
ملØوظة Øاولت مرارا الاتصال بكم علي الهواء ÙÙŠ راديو مصر ولكن للأس٠باستمرار الخطوط مشغولة أو خارج الخدمة
مع الشكر
عبد الخالق ÙتØÙŠ
Editors response:
thanks for your message. your message confirms the bad reputation of the Hyundai Egypt Ghabbour service centers in Egypt, which many Hyundai owners in Egypt have. please try to sms or call us again next Tuesday during our live radio program on Radio Masr 88.7 next Tuesday between 4-7pm.
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Mohamed Saad from Cairo - Egypt wrote:
Subject: New Jeep Wrangler (Go to article)
Dears,
I’m planning to buy the new jeep wrangler, it will be my first time to own a 4x4.
i just need your kind assistance to answer my below question:
1. What is the most common feedback your received about the new wrangler.
2. Is there any problems concerning the car's assembly in Egypt, as there are a lot of owners selling their very new cars.
3. Wrangler is a heavy duty off-road vehicle, but is it a good choice for the city daily use.
4. What is the actual fuel consumption (city/highway), as most of the data written in the cars specs are somehow theoretical.
thanks and looking for to hearing from you soon.
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Ashraf Abel Alim اشرف from القاهره - مصر wrote:
Subject: Problems Ghabbour Hyundai Service Center - Hyundai Elantra - هونداى الينترا2010 (Readers letter)
السلام عليم
انا اشرف من القاهره
تعرفت على العنوان من احد العملاء التذى تعرفت عليهم فى الانتظار لاستلام السياره عند مركز خدمه غبور قليوب
شكوتى فى سيارتى الالنترا موديل 2010 التى اشتريتها فى العام الماضى فى شهر 5
اولا:
السياره جميله ولكن للاسف خفيفه جدا وناعمه وانا بحبها ولا اجد فيها عيوب الا ان عيبه الوحيد هو غبور.
المركز تذهب اليه لتشتكى من شئ الا وتخرج من هناك وكان شيئا لم يكن والعيب تروح عليه خمسين مره وانا اعتقد انهم عارفين العيب بس بيتجهلوا
الحكايه انى ذهبت اشتكى من عدم سحب السياره فى صيانه 30000 وبعد ان خرجنا انا والمهندس لتجربه العربه بعد الضبط فوجا المهندس ان بوجيه مكسور فى وش السلندر وحاولوا اخرجه بطرق غريبه انا للاسف لست مقطنع بها الا انهم قالوا لى ان العربيه سوف اتركها وبلفعل تركتها وبعد ان حضرت لاخذها فوجات انهم غيرو وش السلندر ومن بعدها والعربيه زى الزفت يمكن الزفت احسن
من بعد ذلك ذهبت لموضوع العفشه من الاربعين حتى الستين لما حنوا على وغيروا المساعدين الخلفين والمشكله ان العربه بها دب امامى وعدم اتزان مع رجه فى الطاره وعند الفرمله المهم انك تسمع حاجه من الصنايعيه وتسمع حاجه من المهندس بتاع الورشه وتسمع حاجه من مهندس الاستقبال مش عارف اعمل ايه
ممكن اعرف الحل وتدلونى عليه ارجوكم انا حاسس انهم بيمطلوا فى الوقت حتى تخرج العربه من الضمان وبعد كده اضرب راسى فى الحائط
انتظر رادكم جزاكم الله خيرا
مع خالص التحيه والاحترام
Editors response:
Dear Ashraf,
this is typical for the Ghabbour Hyundai service center in Qaliub. Please feel free to sms or call us next Tuesday during our live program on Radio Masr 88.7, between 4pm and 7pm.
Regards,
Editor
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Hoda Selim from Giza - Egypt wrote:
Subject: Thank you (problems with Volkswagen Polo) (Readers letter)
Dear editor,
I just want to thank you. Following the complaint I wrote on your website last Thursday, I got contacted on Friday by maintenance director of VW and I will bring the car back to them next week.
Many many thanks for a quick and efficient reaction.
Best
Hoda
Editors response:
Dear Hoda,
I am glad to hear that the Volkswagen importer in Egypt (Egyptian Automotive Company / Karim El Naggar) is finally starting to take the complaint of the Volkswagen owners in Egypt seriously.
Please send us your mobile number so we can follow up with you the progress of your complaint and please feel free to call us next Tuesday during our live program on Radio Masr 88.7 to share with us and our listeners your experience with Volkswagen Egypt.
The technical problem of your Polo is rather common and I am looking forward to hear from you how Volkswagen Egypt solved this problem.
Regards,
Editor
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Amira from cairo - egypt wrote:
Subject: Chevrolet Spark - Abou Ghaly Service Center / tawkeel abo 3'aly (Readers letter)
انا اميرة اللى كنت كلمت Øضرتك يوم التلات بخصوص ابو غالى وشيÙروليه سبارك. انا ها سكان الاوراق وابعتها للك .انا بس كنت عايزة اقولك اللى Øصل بظبط العربية عملت Øادثة واتغير Ùيها سق٠وباب Ùˆ التوكيل قعد Ùيها سنة كاملة من تاريخ 8/8/2010 Ù„Øد 24/9/2011 المهم ان لما جينا نستلمها اول سؤال سالناه هل Ùيها Øاجة عايزة تتغير يعنى نعملها صيانة يعنى تغيير زيت او مية او اى Øاجة والا مش Ù…Øتاجة قالوا مش Ù…Øتاجة وكان Ùيها شوية Øاجات بسيطة لسة مخلصتش رØنا السبت وبعده الاØد وانا لسة يادوب ماشية بيها مكملتش ربع ساعة ولقيتها عملت صوت غريب وقÙت ÙˆØد من المارة قالى Ùيها Øاجة ٠الموتور جبت ونش وودتها على التوكيل تانى قالولى دى جابت موتور ولما قابلنا المدير قالنا ان Ùيها بستم مكسور ودا عشان انتى كنتى ماشية بسرعة وجبتى غيار اقل مع العلم انى اصلا كنت مهدية عشان كنت داخلة على كمين ثابت (يعنى متÙجأتش بالكمين) Ùˆ ان بجد انا معملتش كدة ومهندس من عندهم اكدلنا ان السبب 90% بيكون من ان الزيت بقاله سنة ومتغيرش Ùبيكون عامل زى المية وكان لازم يتغير مع العلم ان اØنا كنا سألنهم قبل الاستلام اذا كانت Ù…Øتاجة زيت يتغير او يتزود وقالوا لا والمدير قال انه الØÙ„ انهم يغيروا البستم ويجيب قطع الغيار من السوق يعنى مش منصور ودا طبعا على Øسابى انا -على اساس انها غلطتى زى مابيقول -وانه كترضية هيشيل المصنعية ..رأيك اتصر٠ازاى وانا Øاسة انه بيشيلنى غلطتهم ومع العلم ان المهندس كان بيقول ان الدنيا اتقلبت عندهم بسبب العربية دى يعنى ÙˆØ§Ø¶Ø Ø§Ù†Ù‡Ù… عارÙين انها غلطتهم بس طبعا المدير عمره ماهيقول انها غلطتهم
Editors response:
Dear Amira,
this problem sounds similar to the problemof one of readers had with his X-Trail at the Nissan service center of Modern Motors.
We will forward your complaint to General Motors Egypt. Please feel free to sms or call us next Tuesday during our live program to keep us updated with your case.
Regards,
Editor
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Moataz from Cairo - Egypt wrote:
Subject: New Jetta Gas consumption (Go to article)
Dear editor,
I want to thank you for this great article. I'm currently waiting for the new Jetta to come in the egyptian market to buy it.
I understand that old Jetta had some global issues with the gearbox and not sure if the new one has the same problem or it is very early to know.
I also heard it will come in the model of 1.4 TSI with 122 HP and it will require gas 95. I'm wondering if that mean we will be spending much more on gas or the consumption of this car will be less so it will end up the same as before.
Appreciate your feedback
Thanks,
Moataz
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yasser ghonaim from Giza - EGYPT wrote:
Subject: Evaluation - Daihatsu Egypt service center (Readers letter)
Company: Daihatsu
Service center: Daihatsu Egypt Service Center
Country: Egypt
City: Giza
Company Rating: Good
Service Rating: Very bad
Sales Rating: Very Good
Comment:
Dear Editor,
I had a very bad experience with Daihatsu service center:
THEY NEVER CHECK ANY THING IN THE CAR either if you tell them or not. This conclusion was due to the following experience:
1- I informed them in the 1st 1000 km that there was an oil leakage from the brake distributor which caused a lot of dust to stick to it. They neglected my note and never even follow-up in 10’000 km until I found a great leakage from it which turned on the brake oil lamp in the dash board when the car reached 27000 km. I went to the maintenance and they only tightened the break pipe connectors to the distributer (they said it was loose). After the service finished I asked them about the damaged paint due to the brake fluid leakage (as we all know), they said that the fluid did nothing to the paint!! So I took the engineer to the car and showed him that the paint became weak and it can be removed by hand scratching. The engineer was in an awkward situation (he lies to the customer depending on customer’s lack of technical information). How can you trust such service center??
2- During 40'000 km service, they removed the air filter container to clean the main throttle input. When they put back the air filter container they did not tie the installation screw which allows air to go directly to through the throttle with dust because it bypassed the filter.
3- During 40'000 km service, they change all the fluids. They billed me for 2.5 Liter of rear differential oil, while the car takes only 1.7 Liter as written in the service manual.
4- During 40’000 km service, they ignored the oil leakage from the gear box pan and from the motor oil pan.
5- During 40’000 km service, I reported that there are problems in the suspension and its dampers. When they finished the service, they said that everything is ok. I do not know how since they don’t have the damper test machine. Also and they did not removed the dampers to check it visually.
Finally I had to buy new rear suspension chocks and install it by myself.
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yasser ghonaim from Giza - Egypt wrote:
Subject: Daihatsu Bad Service Center (Readers letter)
Dear,
I had a very bad experience with Daihatsu service center:
THEY NEVER CHECK ANY THING IN THE CAR either if you tell them or not. This conclusion was due to the following experience:
1- I informed them in the 1st 1000 km that there was an oil leakage from the brake distributor which caused a lot of dust to stick to it. They neglected my note and never even follow-up in 10’000 km until I found a great leakage from it which turned on the brake oil lamp in the dash board when the car reached 27000 km. I went to the maintenance and they only tightened the break pipe connectors to |
